Polycom VS4000 Administrator's Manual
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Polycom VS4000 Administrator's Manual

Polycom VS4000 Administrator's Manual

Polycom viewstation ex, viewstation fx administrator's guide vs4000
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Download this manual See also: User Manual, Quick Tips
Administrator's Guide
for ViewStation EX,
ViewStation FX, and VS4000
Release 6.0
March 2004 Edition
3725-21650-001/A

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Summary of Contents for Polycom VS4000

  • Page 1 Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 Release 6.0 March 2004 Edition 3725-21650-001/A...

  • Page 2: Trademark Information

    As between the parties, Polycom, Inc. retains title to, and ownership of, all proprietary rights with respect to the software contained within its products. The software is protected by United States copyright laws and international treaty provision.

  • Page 3: Table Of Contents

    Chapter 1 - Introducing the ViewStation EX, ViewStation FX, and VS4000 Systems Key Features ... 1-2 Breakthrough Video Quality ... 1-2 Industry-Leading Audio Quality ... 1-2 AES Encryption Support ... 1-2 Additional Security Features ... 1-3 Easy Calling ... 1-3 Rich Conference Experience ...
  • Page 4 Configuring TV Monitors ... 4-7 Configuring the Content Display ... 4-8 Configuring a VCR to Record Calls ... 4-10 Configuring Telephone and Audio Settings ... 4-11 Configuring for Use with a Touch Panel Control ... 4-11 Displaying Closed Captions ... 4-12 www.polycom.com/videodocumentation...
  • Page 5 System Lights ... 7-8 Network Line Check Icons ... 7-8 Network Interface Lights ... 7-9 General Troubleshooting ... 7-11 Critical Problems ... 7-11 Severe Problems ... 7-14 Moderate Issues ... 7-18 Minor Issues ... 7-19 Normal System Behaviors ... 7-24 © Polycom, Inc.
  • Page 6 ISDN PRI ... A-3 ISDN BRI ... A-4 Installing the Quad BRI network interface outside the conference room ... A-6 Chapter B - Network Configuration Notes Predeployment Worksheet ...B-2 Chapter C - Troubleshooting Notes Q.850 Cause Codes ... C-1 www.polycom.com/videodocumentation...

  • Page 7: About This Guide

    Troubleshoot any issues that occur with the system Setting Up the System, which describes how to install the hardware Quick Tips for ViewStation EX, FX, and VS4000, which is a quick reference for use during calls The Getting Started Guide, which describes how to place calls and perform...
  • Page 8 Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 viii www.polycom.com/videodocumentation...

  • Page 9: Chapter 1 - Introducing The Viewstation Ex, Viewstation Fx, And Vs4000 Systems

    If you need additional information, refer to the document that was provided with your system. Optional components also have setup guides. To obtain additional copies of any of these documents, refer to the documentation CD that came with the system or go to the Polycom web site, www.polycom.com/videodocumentation. What’s in this chapter?

  • Page 10: Key Features

    Encryption features include: • • • The ViewStation EX, ViewStation FX, and VS4000 systems now offer an Advanced Encryption Standard (AES) encryption option for secure point-to-point and multipoint calling (IP and ISDN). The encryption option supports National Institute of Standards and...

  • Page 11: Additional Security Features

    Additional camera — Add a document camera to show printed documents and other objects. The ViewStation FX and VS4000 also allow you to add an auxiliary pan/tilt/zoom (PTZ) camera to provide a second view of your site.

  • Page 12: Enhanced User Experience

    • The new remote control is compatible with older ViewStation EX, ViewStation FX, and VS4000 systems. For information about purchasing a new remote control, please contact your Polycom distributor. Improved control of content with Visual Concert FX — You can set the system to allow participants to share content as soon as the PC is connected, or when they press the Play button on the Visual Concert FX unit.

  • Page 13: Remote Management

    Simple setup, flexible room arrangement — The ViewStation EX and ViewStation FX fit conveniently on top of a television monitor. The VS4000 is easy to install in an equipment rack, on top of a desk, on a credenza, or in a cart.

  • Page 14: Standard System Components

    LAN connectivity for a computer, and connections for an external audio system. ViewStation EX The original VS4000 uses 4-pin mini-DIN connectors for all S-Video connections; the enhanced VS4000 uses dual BNC connectors. Remote Control The remote control is designed to make it easy to set up and operate the system —...

  • Page 15: Main Camera

    The VS4000 system can also use a Sony EVI-D100 (NTSC) or EVI-D100P (PAL) camera as its main camera. The enhanced VS4000 is designed to be used with the PowerCam. Although it can use any of the cameras supported by the original VS4000, the full Pan/Tilt/Zoom (PTZ) functionality is available only with the PowerCam.

  • Page 16: Hardware Kit

    Cables The following cables come with either the ViewStation EX, ViewStation FX, or VS4000 system. For more information about which cables are standard and optional with your particular system and how to connect them, refer to the system setup card that was provided with your system.
  • Page 17 VCR cables VGA cable VGA adapter © Polycom, Inc. Chapter 1 - Introducing the ViewStation EX, ViewStation FX, and VS4000 Systems System Description ViewStation EX, Cables with brown RJ-11 ViewStation FX, connectors that connect to VS4000 microphone pods.

  • Page 18: Documentation

    Read Me First, which lists where to get the Release Notes, video-test call numbers, and product support information. Setting up the System, which describes how to install the system. You can find the latest documentation at the Polycom web site, www.polycom.com/videodocumentation. 1-10...

  • Page 19: Optional System Components

    If you install more than one microphone pod, ensure that all microphone pods are at least 6 ft (1.8 m) apart. © Polycom, Inc. Chapter 1 - Introducing the ViewStation EX, ViewStation FX, and VS4000 Systems System Description ViewStation EX,...

  • Page 20: Visual Concert Fx

    Besides the main camera for your system, you can connect other cameras. You can connect a document camera as well as an additional pan/tilt/zoom (PTZ) camera to the ViewStation FX or VS4000; you can connect only a stationary second camera to the ViewStation EX.

  • Page 21: Additional Monitor

    VCR/DVD Projector You can connect a projector to your Polycom system. This can be very useful during presentations in large rooms. © Polycom, Inc. Chapter 1 - Introducing the ViewStation EX, ViewStation FX, and VS4000 Systems...

  • Page 22: Other Optional Components

    Touch panel — Allows you to operate the system with a touch panel rather than the remote control. VS4000 only: External infrared (IR) sensor — Allows you to install the system out of sight and use a camera that does not include a built-in IR sensor.

  • Page 23: Chapter 2 - Setting Up Your System Hardware

    For optional components, you can also refer to the setup sheet that was shipped with the component. To obtain additional copies of any of these documents, refer to the documentation CD that came with the system or go to the Polycom web site, www.polycom.com/videodocumentation. What’s in this chapter?

  • Page 24: Standard System Set-Up

    The hardware kit you received with the unit includes a pair of self-adhesive feet. The VS4000 system is designed as a tabletop or rack-mounted unit. To mount it in an equipment rack, you will need to attach the mounting brackets provided with the system.

  • Page 25: Main Camera

    Do not install a wide-angle conversion lens if your system uses the type of camera shown here. The VS4000 uses a separate camera, which allows you to install the system in an equipment room rather than the conference room. This section describes how to...
  • Page 26 2-18. If you install an original VS4000 system out of the range of the remote control (for example, in a separate equipment room), you will need to connect an external infrared (IR) sensor and place it in the conference room. To order an external IR sensor, contact your Polycom reseller.

  • Page 27: Main Monitor

    Monitor 1 audio outputs. XVGA Monitor 1 S-Video provides superior video quality, and is strongly recommended if the system is to be configured to display Asian fonts. © Polycom, Inc. ViewStation EX 0101 3.3V S-Video Audio...
  • Page 28 Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 To connect a monitor to a VS4000 system: Original VS4000: 1. Connect the S-video/audio/composite video cable to the system’s Monitor 1 Original VS4000 S-Video or composite video connector and to the monitor’s video input.

  • Page 29: Microphone

    To connect a microphone pod: >> Connect the microphone pod to the system’s microphone connector using the brown RJ-9 microphone cable. Ensure that the ferrite bead is on the end that connects to the system. © Polycom, Inc. ViewStation EX 0101 3.3V...

  • Page 30: Power Supply

    Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 Power Supply The ViewStation EX and ViewStation FX set-top systems have an external power supply. To connect the power supply Connect the power supply to the power connector on the back of the system.

  • Page 31: Remote Control

    Remove the battery cover from the back of the remote control. Refer to the diagram inside the remote control, and install the batteries in the orientation shown. Reinstall the battery cover on the remote control. © Polycom, Inc. Chapter 2 - Setting Up Your System Hardware...

  • Page 32: Optional Equipment Set-Up

    Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 Optional Equipment Set-up This section describes how to connect optional components to theViewStation EX, ViewStation FX, or VS4000 system. Network Interface Modules This section gives procedures for installing the following network interface modules: Quad BRI —...

  • Page 33: Isdn Network Hardware Checklist

    NT-1 device if your site does not use an internal telephone system (PBX). A PBX or an NT-1 device provides the S/T interface that the Quad BRI module requires. © Polycom, Inc. Chapter 2 - Setting Up Your System Hardware You will need...
  • Page 34 Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 To install a Quad BRI network interface module: Make sure your system is powered off. Connect the system side of the Quad BRI network interface module to the system using the network interface cable that is color-coded light blue on one end, green on the other.

  • Page 35: Pri Network Interface Module

    E1 network connection is via a 75 Ω coaxial cable. The PRI network interface module does not directly support this, but you can obtain passive adapter devices from various vendors. © Polycom, Inc. Chapter 2 - Setting Up Your System Hardware 2-13...
  • Page 36 Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 To install the PRI network interface module: Ensure that the system is powered off. Connect peripheral side of the PRI network interface module to the system using the network interface cable that is color-coded light blue on both ends.

  • Page 37: V.35/Rs-449/Rs-530 Network Interface Module

    You will need to provide appropriate cables to connect the V.35/RS-449/RS-530 network interface module to your communication equipment. Polycom only provides technical support for V.35, RS-449, and RS-530 cables built and certified by Polycom. These cables are sold separately from the network interface module and are available from Polycom.

  • Page 38: Additional Microphone Pod

    Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 • • Additional Microphone Pod You can connect an additional microphone pod to the system. To connect an additional microphone pod: Use the brown RJ-9 microphone cable to connect the additional microphone pod to the available connector on the microphone pod already installed.
  • Page 39 Connect the power cord from the power supply to a power outlet. You can connect a VGA monitor to the VGA output on the Visual Concert FX instead of connecting the monitor directly to the rear panel of the system. © Polycom, Inc. Visual Concert FX System...

  • Page 40: Document Camera Or Other Additional Camera

    Besides the main camera for your system, you can connect a document camera as well as an additional pan/tilt/zoom (PTZ) camera to the ViewStation FX or VS4000; you can connect only a stationary second camera to the ViewStation EX. The enhanced VS4000 allows you to designate any camera input as the primary camera.
  • Page 41 S-video to BNC adapter. Connect the adapter’s yellow BNC connector to the camera 4 C connector, and the white connector to the camera 4 Y connector on the VS4000 system’s rear panel. Camera 4 Control 4. Connect the camera’s power pack to the center connector on the break-out cable’s connector block, and to the...
  • Page 42 Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 To connect an additional PTZ camera other than PowerCam: To a ViewStation FX system: 1. Connect the 7-pin connector end of the Y-shaped PTZ cable to the camera 4 port on the rear panel of the system.

  • Page 43: Additional Monitor

    Monitor 2 output. VS4000 XVGA Polycom recommends using S-video for television monitors. You may connect the monitor using a composite video connection, if the monitor does not have an S-video connector. © Polycom, Inc. To a VS4000 system: Original VS4000: Connect an S-video or composite video cable to the monitor’s...
  • Page 44 Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 To connect a VGA monitor to a ViewStation EX, ViewStation FX, or VS4000: >> Connect a VGA cable from the monitor to the system’s XVGA monitor output. If the system is a ViewStation FX, you may wish to use the VGA adapter cable so that you can connect an additional S-Video TV monitor as well.

  • Page 45: Projector

    ViewStation FX XVGA XVGA Monitor For more information about how to connect a projector, refer to the setup sheet that came with your system. You can connect a VCR or DVD to play recorded material during a call or to record your videoconference.
  • Page 46 Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 To connect a VCR to play: Connect the yellow, red, and white VCR audio and video line out cables to the VCR/DVD VCR inputs on the rear panel of the system.

  • Page 47: Other Optional Components

    Touch panel — Allows you to operate the system with a touch panel rather than the remote control. VS4000 only: External infrared (IR) sensor — Allows you to install the system out of sight and use a camera that does not include a built-in IR sensor.
  • Page 48 Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 2-26 www.polycom.com/videodocumentation...
  • Page 49 Network Connectivity Checklist Using the Setup Wizard Configuring Video Call Preferences Configuring IP Calling Configuring ISDN Support Configuring the Global Address Book Placing a Test Call Keeping your Software Current © Polycom, Inc. Configuring Network Use Page 3-13 3-22 3-27 3-28...

  • Page 50: Getting The Network Ready

    Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 Getting the Network Ready Before you begin configuring the network options, you must make sure your network is ready for videoconferencing. To begin, refer to the Preparing Your Network for Collaboration document, available at www.polycom.com/videodocumentation.

  • Page 51: Using The Setup Wizard

    From a remote location — Use a web browser to access the system’s web interface. To do this, you need to know the IP address of the system. Polycom recommends using Microsoft You can use the web interface to configure all of the system settings except the remote management settings.

  • Page 52: Configuring Video Call Preferences

    Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 Configuring Video Call Preferences To configure video call preferences: Go to System Info > Admin Setup > Video Network > Call Preferences. Configure these settings: Setting ISDN Video Calls (H.320) (Quad BRI or PRI) V.35 Video Calls...

  • Page 53: Configuring Ip Calling

    Keeping your Software Current on page 3-28. Note: Do not use this setting if the ViewStation FX or VS4000 is connected to a LAN with a DHCP server. The setting will not take effect if the system is on a LAN with an active DHCP server.
  • Page 54 Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 Setting IP Address DNS Servers Default Gateway Subnet Mask WINS Server To configure Advanced LAN properties: Go to System Info > Admin Setup > LAN/H.323 > LAN/Intranet > Advanced LAN Settings.

  • Page 55: Configuring The System For Use With A Firewall Or Nat

    NAT Public (WAN) Address Address Displayed in Global Address Book © Polycom, Inc. Chapter 3 - Configuring Network Use Description Lets you specify whether to define the TCP and UDP ports. This enables the ViewStation system to assign a range of ports starting with the TCP and UDP ports you specify.
  • Page 56 Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 Configure the system for specific products as follows: If you use this type of NAT or firewall... ® ® Cisco Note: Do not select the Fix Up H.323 feature. ® Cisco Router NAT ®...

  • Page 57: Specifying H.323 Settings

    H.323 Extension (E.164) Auto H.323 Dialing Display IP Dialing Extension © Polycom, Inc. Chapter 3 - Configuring Network Use Description Specifies the name that gatekeepers and gateways use to identify this system. You can make point-to-point calls using H.323 names if both systems are registered to a gatekeeper.

  • Page 58: Configuring Dialing Speeds

    Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 Configuring Dialing Speeds Setting up dialing speeds lets you define the speeds users can choose when they make calls or add Directory entries. To configure the dialing speeds available to users: Go to System Info >...

  • Page 59: Configuring The System To Use A Gateway

    Go to System Info > Admin Setup > LAN/H.323 > H.323 > Gateway. Configure these settings: Setting Gateway Number Type Country Code © Polycom, Inc. Chapter 3 - Configuring Network Use Description Specifies whether to use a gatekeeper. Gateways and gatekeepers are required for calls between IP and ISDN networks. •...

  • Page 60: Specifying Quality Of Service

    Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 Setting Area Code Number Extension Number of Digits in DID Number Number of Digits in Extension Select Next and enter a prefix or suffix for each bandwidth you want to allow for gateway calls.

  • Page 61: Configuring Isdn Support

    Chapter 3 - Configuring Network Use Description Specifies whether to let the system automatically find the optimum line speed for a call if packet loss occurs. Allows the system to use PVEC (Polycom Video Error Concealment) if packet loss occurs. 3-13...
  • Page 62 Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 To configure Inverse Multiplexer (IMUX) settings: Go to System Info > Admin Setup > Video Network > IMUX. Choose each icon and configure the settings on the corresponding screens: Choose... Numbers...

  • Page 63: Configuring The Quad Bri Network Interface

    Your ISDN service provider can tell you which protocol your network uses. If you later change the country setting, the PRI switch protocols available may also change, and you may be prompted to configure a different PRI switch protocol. © Polycom, Inc. Chapter 3 - Configuring Network Use Description Specifies the country code for this system’s location.
  • Page 64 Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 To set up PRI network support: Go to System Info > Admin Setup > Video Network > IMUX > PRI Network > PRI Setup. Configure these settings: Setting Line Signalling (PRI T1 only)
  • Page 65 Number of Active Channels D Channel Location Network Mode Clock Source Terminal Endpoint ID (TEI) Line Termination (PRI E1 only) © Polycom, Inc. Chapter 3 - Configuring Network Use Description Displays read-only information about the system and its configuration. 3-17...

  • Page 66: Configuring The Serial V.35/Rs-449/Rs-530 Network Interface

    Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 Configuring the Serial V.35/RS-449/RS-530 Network Interface To use the serial network interface for the system, you may need to configure the following: Video network settings Network control signals Calling profile Broadcast Mode...
  • Page 67 Select Advanced Dialing and configure these settings: Setting Prefix Calling Profile Speed © Polycom, Inc. Chapter 3 - Configuring Network Use Description Lets you specify the signaling required by the external device connected to the system. Specify normal or inverted, as appropriate. In most cases, normal signaling is appropriate.
  • Page 68 Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 To configure Broadcast Mode settings: Go to System Info > Admin Setup > Video Network > Video Network and enable Broadcast Mode. Select Broadcast Mode Setup and configure these settings: Setting...
  • Page 69 You may need to use crypto resync when you connect a cryptographic coder/decoder between the system and the network. This allows the system to signal the cryptographic device when video synchronization is interrupted. © Polycom, Inc. Chapter 3 - Configuring Network Use Description Allows a system connected to cryptographic equipment to signal when it loses video synchronization during a call.

  • Page 70: Configuring The Global Address Book

    Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 Configuring the Global Address Book If your organization uses the Polycom Global Management System, you can configure your system to use the Global Address Book. The Global Address Book provides a list of other systems that are registered with the Global Directory Server, and available for calls.

  • Page 71: Setting Global Address Book Preferences

    Speed for Global Addresses Preferred Alias (E.164) © Polycom, Inc. Chapter 3 - Configuring Network Use Description Lets you specify whether to show IP addresses, ISDN addresses, or both in the Address Book. You can choose from the call types you specified on the Video Call Preferences screen.

  • Page 72: Configuring The System For Use On A Private Network

    Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 Select OneDial Preferences and configure these settings: Setting Primary Call Type Choice Secondary call Type Choice Polycom OneDial™ simplifies placing videoconferencing calls by negotiating bandwidths, determining alternate routing, and allowing conference on demand. Your system must be configured to use PathNavigator to use OneDial calling.

  • Page 73: Setting The Dialing Rules

    Go to System Info > Admin Setup > LAN/H.323 > Global Address > Dialing Rules 1. Configure these Dialing Rules: Setting Number of Digits in Extension International Dialing Prefix © Polycom, Inc. Chapter 3 - Configuring Network Use To This Network: Your System Places the Call Using: Public Network Public Network Private Network...
  • Page 74 Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 Setting Public Network Access Public Network Dialing Prefix Public Network (same area code) Prefix Private Network Access Private Network Dialing Prefix Go to System Info > Admin Setup > LAN/H.323 > Global Address > Dialing...

  • Page 75: Placing A Test Call

    If you can make calls but not receive them, make sure that your system is configured with the correct number. © Polycom, Inc. Keyboard to access the onscreen keyboard. Call-Hang Up on the remote control. Chapter 3 - Configuring Network Use...

  • Page 76: Keeping Your Software Current

    Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 Keeping your Software Current If you have Internet access, you can use the web-based Softupdate application to upgrade the system software. If you do not have Internet access, your reseller can supply you with the updated software on CD-ROM.
  • Page 77 Select Yes to save the changes and restart the system. Note: Do not use this setting if the ViewStation FX or VS4000 is connected to a LAN with a DHCP server. The setting will not take effect if the system is on a LAN with an active DHCP server.
  • Page 78 Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 To complete this task... In this way... Update the system’s From the computer software Update ISDN systems at From the updated system other sites Note: You will need the administrator password and...

  • Page 79: Chapter 4 - Designing The User Experience

    What’s in this Chapter? Managing User Access to Settings and Features Designing Video and Audio Behaviors Configuring Data Conferences and Streaming Calls Designing General System Behaviors Helping Users Get Started © Polycom, Inc. Page 4-13 4-16 4-25...

  • Page 80: Managing User Access To Settings And Features

    Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 Managing User Access to Settings and Features You can manage user access to settings and features by using passwords and by configuring the system to show only those options you want your users to see.

  • Page 81: Screens That Require The Admin Password For Access

    ISDN - Numbers - SPIDS SNMP - Audio Quality - Advanced Global Global Quality of © Polycom, Inc. Chapter 4 - Designing the User Experience User Setup Data Phone/Au Video/Came TV Monitors - LAN & Intranet - Advanced LAN Graphics...

  • Page 82: Letting Users Customize The Workspace

    Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 Letting Users Customize the Workspace You can allow users to change common user preferences by providing access to the User Setup screen. Go to System Info > Admin Setup > General Setup, then select Check the Allow User Setup option to make the User Setup option available to users on the System Info screen.

  • Page 83: Limiting What Users Can Do With The System

    You can configure the following video and audio behaviors to accommodate your environment: Camera Settings TV Monitors Content Display VCR Options Telephone and Audio Settings Touch Panel Control Settings Displaying Closed Captions © Polycom, Inc. Chapter 4 - Designing the User Experience...

  • Page 84: Configuring Camera Settings

    Primary Camera High Resolution Cameras To set up cameras (VS4000 only): Go to System Info > Admin Setup > Video/Cameras > Cameras > VS4000 Camera Setup. Specify the following camera settings for each camera you are connecting to the VS4000: •...

  • Page 85: Configuring Tv Monitors

    You can connect four cameras to your VS4000 system. Up to three cameras can use S-video. Two cameras can be set for pan/tilt/zoom capability. Configuring TV Monitors The system allows you to customize displays to suit your room and equipment configuration, including choosing the monitor for presenting content.

  • Page 86: Configuring The Content Display

    Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 Configuring the Content Display You can configure the ViewStation system to display content on a TV monitor or a high-resolution display. To configure the content display: Go to System Info > Admin Setup > Video/Cameras > Graphics Monitor.
  • Page 87 Horizontal Position Vertical Position This screen is only available when the Visual Concert FX unit is connected to the system. © Polycom, Inc. Chapter 4 - Designing the User Experience Description Lets you calibrate the VGA input by increasing or decreasing the phase.

  • Page 88: Configuring A Vcr To Record Calls

    Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 Configuring a VCR to Record Calls You can connect a VCR or DVD to play recorded material during a call or to record your videoconference. You can also connect two VCRs to play material and record the conference at the same time.

  • Page 89: Configuring Telephone And Audio Settings

    Lets you specify whether to use the system’s built-in echo canceller. Note: If you are using a Polycom Vortex® system with your ViewStation system, and you want to use to the Polycom Vortex echo cancellation feature, clear this selection.

  • Page 90: Displaying Closed Captions

    ViewStation SP, MP, V.35/RS-449/RS-530 systems with software version 6.5 or later ViewStation FX or VS4000 with software version 2.5 or later To supply closed captions for a conference: On a PC, open a web browser. In the browser address line, enter the IP address of the system, for example, http://255.255.255.255...

  • Page 91: Configuring Data Conferences And Streaming Calls

    PC on which NetMeeting is running. For detailed instructions on setting up NetMeeting for calls, please refer to the Getting Started Guide for ViewStation EX, FX, and VS4000. Configuring and Starting Streaming Calls You can stream audio and video from one to many viewers with your ViewStation system, both in and out of a call.
  • Page 92 Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 Setting Number of Router Hops Audio Port Video Port Allow Streaming Enable Streaming Announcement Restore Defaults To stream a conference: On the main screen, select Call Type > Streaming Call. Enter the password users must enter to view the streamed call from a browser.
  • Page 93 • Click View Streaming Video. Instructions for viewing streams are also available in the Getting Started Guide for ViewStation EX, ViewStation FX, and VS4000. © Polycom, Inc. User name: Your name Password: Password defined for the streamed conference. For more information, contact the person who initiated the call.

  • Page 94: Designing General System Behaviors

    Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 Designing General System Behaviors You can configure the following general system behaviors to accommodate the needs of your organization. General Setup Multipoint Calling Call Answer Mode Passwords and Security Options Date, Time, and System Location For information about...
  • Page 95 Allow Modifications to Camera Presets Screen Saver Wait Time © Polycom, Inc. Description Specifies whether to allow users to place calls to destinations other than those listed in the Address Book. Specifies whether to display the system’s IP address, ISDN number, or both on the main screen.

  • Page 96: Configuring Multipoint Calling

    (MCU) enables the video to switch to the various sites so that you can see and hear the other conference participants. You can use the internal MCU or the Conference-on-Demand feature of Polycom’s PathNavigator for multipoint calling. The ViewStation FX and VS4000 are automatically enabled for multipoint calling.

  • Page 97: Including More Than Three Other Sites In A Cascaded Call

    You can include up to ten sites in a call if the sites you call have the internal MCU capability. The diagram below shows how to do this. ViewStation EX, Site ViewStation FX, or VS4000 Any video- Any video- conferencing conferencing...

  • Page 98: Configuring Multipoint Settings

    Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 Configuring multipoint settings You can customize the way video is handled in multipoint calls to best support the types of calls your organization is making. To configure multipoint video: Go to System Info > Admin Setup > Video Network > Multipoint Setup.

  • Page 99: Configuring With Pathnavigator's Conference On Demand Feature

    Configuring with PathNavigator’s Conference on Demand feature If your organization uses Polycom’s PathNavigator, you can use PathNavigator’s Conference on Demand feature to place multipoint calls with up to 10 sites, including the site that places the call. In order to place calls using PathNavigator, you need to:...

  • Page 100: Configuring Aes Encryption

    Under Encryption, configure these settings: Setting Required Disabled When available For information about purchasing the AES encryption option, please contact your Polycom distributor. 4-22 Description Specifies that all calls must be encrypted. If the far site does not support encryption, calls will not be connected.

  • Page 101: Setting Passwords And Security Options

    (if enabled on the System Options screen) Enable Remote Access Crypto Resync © Polycom, Inc. Chapter 4 - Designing the User Experience Description Enter or change the Admin Password. When the Admin Password is set, you must enter this password •...

  • Page 102: Setting System Time

    Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 Setting System Time You can set the system time to use local date/time when reporting call data. Go to System Info > Admin Setup > LAN/H.323 > NTP Setup. Configure these settings:...

  • Page 103: Helping Users Get Started

    The following resources are available for users: Quick Tips for ViewStation EX, FX, and VS4000 — This two-page quick reference is designed for use during calls and covers the basics of making calls with the ViewStation system.
  • Page 104 Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 4-26 www.polycom.com/videodocumentation...
  • Page 105 Managing the System Remotely You configure, manage, and monitor the system from a remote computer using the system’s web interface, the Polycom Management Access (PMAC) Wizard, the Polycom Global Management System Your choice of management tool depends on your network environment: The Web Interface requires only a web browser to control the system.

  • Page 106: Using The Web Interface

    Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 Using the Web Interface You can use the web interface to perform most of the calling and configuration tasks you can perform on the local system. To configure your browser to use the web interface: Be sure that your web browser uses one of these software versions: •...

  • Page 107: Using The Pmac Wizard

    For more information about using the PMAC wizard, please refer to the instructions in the wizard. The PMAC wizard is available for download at the Polycom Resource Center at www.polycom.com/videosoftware. The web interface provides a link to this site. © Polycom, Inc.

  • Page 108: Using The Address Book Utility

    Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 Using the Address Book Utility With the Polycom Address Book Utility, you can: Add address book entries quickly and easily on your PC and then transfer them to all ViewStation and VSX systems in your organization.

  • Page 109: Maintaining Address Book Files On Your Pc

    Click Open File..., browse to the file on your PC, then click Open. Click Connect and enter the system IP address and password, if required, to connect to the system. Click Upload to distribute all address book files to the system. © Polycom, Inc. Chapter 5 - Managing the System Remotely...

  • Page 110: Using The System With Gms

    Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 Using the System with GMS If your organization uses the Polycom Global Management System, you can configure, manage, and monitor the system using the Global Management System (GMS) server. GMS is a web-based client/server software tool that allows administrators to manage a network of videoconferencing systems.
  • Page 111 Setting Validate Account Number Global Management URLs (Select Server URLs) © Polycom, Inc. Chapter 5 - Managing the System Remotely Description Specifies that the account number should be validated by GMS before the call can connect. If you configure the system to validate the account number, calls placed without a valid account number are not completed.
  • Page 112 Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 To configure Global Management contact information: Go to System Info > Admin Setup > LAN/H.323 > Global Management > Info 1. Configure these settings: Setting Contact Person Contact Number Contact Email...

  • Page 113: Setting Up Snmp

    Location Name Community Name System Description If you need to access the MIB, ftp into the system and get the file polycom.mib. © Polycom, Inc. Low battery power is detected in the remote control. A system powers on after a long period powered off.
  • Page 114 Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 5-10 www.polycom.com/videodocumentation...
  • Page 115 System Usage and Statistics The ViewStation EX, ViewStation FX, and VS4000 systems provides various screens that allow you to review information about calls made by the system and to review network usage and performance. What’s in this Chapter? System Information...

  • Page 116: System Information

    Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 System Information Using the web interface, you can view details about the system, including: System Information Call Info, which lists the system’s time difference from GMT, the total number of calls and total time in calls, and the duration of the most recent call...

  • Page 117: Network Statistics And Advanced Statistics

    The Call Status screen provides call connection details. The spheres provide details for each line, and when you place a call you’ll see the status change as the call connects. © Polycom, Inc. Chapter 6 - System Usage and Statistics Displays this information...
  • Page 118 Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 You can highlight the spheres on this screen to see details of the number dialed, the relevant status code, as well as details of any errors. To view the Call Status: >>...

  • Page 119: Call Log

    Start Date Start Time End Date End Time © Polycom, Inc. Chapter 6 - System Usage and Statistics Description Each call is logged on the first available row. A call is a connection to a single site, so there may be more than one call in a conference.
  • Page 120 Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 Data Call Duration Account Code System Name Call Field Number 1 Call Field Number 2 (if applicable for call) Transport Type Call Rate System Manufacturer Call Direction Conference ID Call ID...

  • Page 121: Call Detail Report (Cdr) Archives

    Conference numbering restarts at 1 after the system assigns conference number 100,000. To get a CDR: From your computer, open an FTP client. FTP into the Polycom system. Enter either of these FTP commands: GET cdr1 GET cdr2 Close your FTP session.
  • Page 122 Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 www.polycom.com/videodocumentation...

  • Page 123: Troubleshooting

    This chapter covers the diagnostic screens of your ViewStation EX, ViewStation FX, or VS4000 system. It is organized by category to help you troubleshoot any issue. Diagnostic tools are available via the system itself and the system’s web server. To connect to your system’s web server and troubleshoot via the web, enter your...

  • Page 124: Sending A Message

    Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 Sending a Message If you are experiencing difficulties with connectivity or audio, you may want to send a message to the system that you are managing. Only the near site can see the message; it is not broadcast to all the sites in the call.

  • Page 125: Diagnostics Screens

    In multipoint calls, the Call Status screen shows most of this information for all systems in the call. © Polycom, Inc. Chapter 7 - Diagnostics and General Troubleshooting admin In the system’s user interface On the Diagnostics screen, select Network Stats.
  • Page 126 Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 Network and Call Status Tools Diagnostic Tool Call Status screen Displays call type, data speed, and number dialed for the current call. In ISDN calls, this screen also displays connection status for each channel.
  • Page 127 If the color bars generated during the test are not clear, or the colors do not look correct, the monitor needs to be adjusted © Polycom, Inc. Chapter 7 - Diagnostics and General Troubleshooting In the system’s user interface 1. On the Diagnostics screen, select Near End Loop.
  • Page 128 Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 Video and Audio Tools Diagnostic Tool Generate Tone test Tests the audio cable connections. A 400 Hz audio tone indicates that the local audio connections are correct. Audio Meter screen Measures the strength of audio signals from: •...
  • Page 129 Allows you to keep or delete the Address Book stored on the system. Restart System Cycles power to the system. © Polycom, Inc. Chapter 7 - Diagnostics and General Troubleshooting At the system 1. On the Diagnostics screen, select Reset System.

  • Page 130: Indicators

    The ViewStation EX and ViewStation FX systems have a two-color light below the camera. When the light is green, it provides system status information. When it is amber, it provides in-call information. The VS4000 system has two lights on the front panel, In Call (amber) and Status (green).

  • Page 131: Network Interface Lights

    The PRI network interface module has lights on both the peripheral side (the side connected to the ViewStation system) and the network side. The PRI network interface module is available only with the ViewStation FX and VS4000. When the PRI network interface module’s peripheral side...
  • Page 132 Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 When the PRI network interface module’s network side displays... Amber LED on Amber LED and green LED on Red LED on momentarily. T1 only: Yellow LED on momentarily. Green LED on...

  • Page 133: General Troubleshooting

    Check the power outlet by unplugging not operating properly. the system and plugging in a lamp, radio, or other small appliance. If it operates, the problem is in the system. Call Polycom Technical Support and arrange to return the system for service. 7-11...
  • Page 134 Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 Symptom System The system does not VS4000 respond in any way. The system starts in the Software Update screen. The system restarts repeatedly. 7-12 Cause Solution The power fuses have failed.
  • Page 135 Make sure you are pointing the remote receiving signals from the control at an infrared sensor. These are remote control. present on the front of the VS4000 and on the front of the PowerCam camera. You may also have an external infrared sensor installed.

  • Page 136: Severe Problems

    Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 Severe Problems The problems in this section prevent you from making calls successfully. They may also mask less serious problems. For example, if you cannot complete a call and there is also an audio problem, you will need to correct the problem that prevents calling before you can determine whether there is an audio problem.
  • Page 137 Cannot make bonding calls. (The call progress circles only show blue or yellow.) © Polycom, Inc. Chapter 7 - Diagnostics and General Troubleshooting Cause Solution The call is not connecting Try the call again. properly.
  • Page 138 Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 Symptom System Placing calls above 128 Kbps does not work. (The Call Progress circles do not turn green, or remain blue after the first channel connects.) The system displays an error message when you place an ISDN call.
  • Page 139 Cannot complete calls to sites that do not use encryption © Polycom, Inc. Chapter 7 - Diagnostics and General Troubleshooting Cause Solution The system is not connected Verify that the system’s LAN cable is to the LAN.

  • Page 140: Moderate Issues

    Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 Moderate Issues The problems in this section interfere with or prevent meaningful communication in a call. Symptom System No audio in a call In a multipoint call, the system displays a...

  • Page 141: Minor Issues

    The issues in this table do not prevent meaningful communication, but detract from the videoconference experience. Symptom System Cannot access the system from the browser. © Polycom, Inc. Chapter 7 - Diagnostics and General Troubleshooting Cause Solution The monitor’s power cord is Connect the monitor’s power cord and not plugged in.
  • Page 142 Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 Symptom System Not enough audio volume during a call. Incoming call ring and other sound effects are too loud or too soft. The system start-up ViewStation EX music plays through ViewStation FX the system’s built-in...
  • Page 143 VS4000 Edges of picture are cut off when viewing graphics Blue screen in the PIP window. © Polycom, Inc. Chapter 7 - Diagnostics and General Troubleshooting Cause Solution Too many network line Try the call again. transmission errors, or too much traffic on the network.
  • Page 144 Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 Symptom System Near-site camera does not pan or tilt. Cannot select near VS4000 camera Camera voice tracking is not working properly. PowerPoint presentation does not export. 7-22 Cause Solution You are attempting to move a...
  • Page 145 The monitor displays an error icon during an ISDN call. © Polycom, Inc. Chapter 7 - Diagnostics and General Troubleshooting Cause Solution Wrong version of Web Use Internet Explorer 5.5 or later. browser. Internet Explorer must have ActiveX enabled.

  • Page 146: Normal System Behaviors

    Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 Symptom System The monitor displays an error icon during an IP call. Low battery icon on the screen. Normal System Behaviors The following behaviors are part of the system’s normal operation:...

  • Page 147: How To Contact Technical Support

    How to Contact Technical Support If you are not able to make test calls successfully and you have verified that the equipment is installed and set up correctly, contact Polycom Technical Support by telephone or Internet as described below. By Telephone Before calling Polycom Technical Support, please have the following information ready.
  • Page 148 Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 7-26 www.polycom.com/videodocumentation...
  • Page 149 This appendix contains information that you may need before installing your system. What’s in this Appendix? Predeployment Planning ISDN Provisioning Installing the Quad BRI network interface outside the conference room © Polycom, Inc. Installation Notes Page...

  • Page 150: Predeployment Planning

    Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 Predeployment Planning Polycom recommends the following as best practices when deploying Polycom IP voice and video applications. Determine bandwidth requirements. Consider the total amount of bandwidth associated with video sessions prior to deployment. It is recommended that all H.323 video endpoints, CPSs, gateways, and MCUs be...

  • Page 151: Isdn Provisioning

    ISDN Provisioning ISDN PRI The PRI T1 needs to be provisioned for the ViewStation FX and VS4000 systems as follows: Line settings Line termination type Supported PRI switch protocols Number of channels Number of network interfaces Line build-out modes Clocking...

  • Page 152: Isdn Bri

    Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 ISDN BRI All Polycom ISDN BRI interfaces are S/T-loop. ISDN BRI lines coming direct from a Telco are U-loop, so if your system is not behind a PBX or other private network, you must connect the BRI interface to BRI line(s) through an NT1 device capable of supporting multiple BRI lines.
  • Page 153 The ISDN BRI service must be configured as Terminal Type A. The ISDN BRI service must support automatic Terminal Endpoint Identifiers (TEIs). The ISDN BRI service must be tariffed and available from the customer’s local central office. © Polycom, Inc.

  • Page 154: Installing The Quad Bri Network Interface Outside The Conference Room

    Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 Installing the Quad BRI network interface outside the conference room You can locate the system up to 250 feet away from the Quad BRI network interface module, with the following provisions: If the distance from the system to the Quad BRI network interface module is less than 50 feet, no additional power is required.

  • Page 155: Chapter B - Network Configuration Notes

    Network Configuration Notes Polycom recommends that you take these steps before you start configuring the system. Determine the appropriate IP precedence for use in Quality of Service (QoS) enabled networks. Document the LANs, subnets, and WAN links involved in the deployment.

  • Page 156: Predeployment Worksheet

    Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 Predeployment Worksheet This worksheet will help you get the information you need to install videoconferencing systems on your company’s LAN computer network. Complete this worksheet before you start the installation. Once you have this information, refer to this worksheet as needed.
  • Page 157 If you intend to use central dialing directories with your videoconferencing system(s), you need to know: Global Directory Server (GDS) or Central Directory (LDAP) Server URL or IP address IP Address Server Password If using Global Management Server: IP address for GMS Server © Polycom, Inc.
  • Page 158 Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 www.polycom.com/videodocumentation...

  • Page 159: Chapter C - Troubleshooting Notes

    When a system places or receives an ISDN call, the events during the call sequence generate diagnostic codes. The Q.850 standard defines these codes. The ViewStation EX, ViewStation FX, and VS4000 systems capture some of these cause codes — such as the reason for call disconnection — in the Call Detail Report.
  • Page 160 Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 Code Cause Definition Normal call clearing The originator or receiver of the call has requested that it be cleared. User busy All B channels are in use; the called system acknowledges the connection request, but is unable to accept the call.
  • Page 161 Code © Polycom, Inc. Cause Definition Access information The requested access information cannot be provided discarded by the network. The diagnostic message may explain the problem. Requested The remote equipment cannot provide the requested circuit/channel not channel. This may be temporary.
  • Page 162 Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 Code Cause Definition A suspended call The network received a call resume request that exists but this call contained a call identity information element that does identity does not not match any suspended call.
  • Page 163 Code © Polycom, Inc. Cause Definition Message not The remote equipment received a message that does compatible with call not correspond to the current state of the connection. state This is usually due to a D-channel error. Recovery on timer...
  • Page 164 Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 www.polycom.com/videodocumentation...

  • Page 165: Important Safeguards

    2) remove any product. Warranty Polycom, Inc. warrants its products to be free of defects in materials and factory workmanship for a period of twelve (12) months from date of purchase. This warranty does not apply to damage to products resulting from accident, misuse, service or modification by anyone other than a Polycom, Inc.
  • Page 166 This equipment may not be used on a coin service or party line. If you experience trouble with your ViewStation EX/FX/VS4000, disconnect it from the telephone line to determine if the registered equipment is malfunctioning. For repair or warranty information, please contact Polycom Inc. at 1-888-248-4143 or 4750 Willow Road, Pleasanton, CA 94588-2708, USA.
  • Page 167 CE Mark This ViewStation EX/FX/VS4000 has been marked with the CE mark. This mark indicates compliance with EEC Directives 1999/5/EC. A full copy of the Declaration of Conformity can be obtained from Polycom Ltd., 270 Bath Road, Slough UK SL1 4DX.
  • Page 168 Par la présente, Polycom Ltd. déclare que ce ViewStation EX/FX/VS4000 est conforme aux conditions essentielles et à toute autre modalité pertinente de la Directive 1999/5/CE. Dichiarazione di conformità: Con la presente Polycom Ltd. dichiara che il ViewStation EX/FX/VS4000 soddisfa i requisiti essenziali e le altre disposizioni pertinenti della direttiva 1999/5/CE. Verklaring van overeenstemming: Hierbij verklaart Polycom Ltd.
  • Page 169 The system is intended to be powered only by the supplied power supply unit. Special Safety Instructions Follow existing safety instructions and observe all safeguards as directed. Installation Instructions Installation must be performed in accordance with all relevant national wiring rules. © Polycom, Inc. Safety and Legal Notices - 5...
  • Page 170 Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 Safety and Legal Notices - 6 www.polycom.com/videodocumentation...
  • Page 171 4-5 remote access 4-23 user access 4-2, 4-4 user customization 4-17 answer mode 4-21 Asian fonts, displaying 2-5 © Polycom, Inc. audio configuring 4-11 confirmation of remote control entries 4-17 customization 1-2 data rate 6-3 mixer 1-2, 2-25...
  • Page 172 Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 quality 7-21 speed 3-6, 6-3, 7-17 speed, optimizing 3-10 statistics 7-21 status 6-3 streaming configuring 4-13 starting and stopping 4-14 viewing 4-15 time, maximum 4-5 tracking 5-6 type 6-3 Call Detail Report (CDR) 1-5, 5-6, 6-5–6-7...
  • Page 173 2-18 documentation for users 4-25 included with system 1-10 on web site 1-10 optional components 1-1 DVD, connecting 2-24 © Polycom, Inc. dynamic bandwidth 3-13 See also Quality of Service E.164 alias 3-11 extension 3-9, 3-10, 3-12 echo, removing 7-20...
  • Page 174 Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 Graphics Monitor screen 4-8 H.323 extension 3-9, 3-10, 3-12, 3-25 name 3-9, 3-10 H.323 Setup screen 3-9 hardware kit 1-8 help, on-screen 4-25 host name 3-5 icons, displaying 4-7 IMUX screen 3-14 IMUX.
  • Page 175 3-8 LAN (Ethernet) 1-5 positioning microphone pod 7-20 system 2-2 power supply auto-sensing 1-5 EX 1-7 FX and VS4000 1-7, 2-8 PRI 2-14 system 2-8 PowerCam camera, connecting 2-19 PowerPoint, troubleshooting 7-22 predeployment planning A-2, B-1 worksheet B-2 presentation mode 4-20...
  • Page 176 Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 Q.850 cause codes C-1 QoS (Quality of Service) configuring 3-12 determining B-1 Quad BRI 1-11, 2-10 configuring 3-13, 3-15 indicator lights 7-9 line 2-11 NT-1 device requirement 2-11 Quad BRI network interface module 1-11, 2-10, 2-11...
  • Page 177 Call Detail Report C-1 connection problems C-1–C-5 diagnostics screens 7-3 error messages 7-16, C-1 LAN problems 7-14 monitor problems 7-19, 7-21 © Polycom, Inc. PowerPoint problems 7-22 Quad BRI/PRI indicator lights 7-9 remote control problems 7-13 remote management 7-19 sending a message 7-2...
  • Page 178 Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 external power supply 2-14 installing 2-14 power supply 2-14 Quad BRI installing 2-12 V.35/RS-449 installing 2-15 Visual Concert FX 1-4 connecting 2-16 VGA output resolution 1-12, 2-16 voice tracking troubleshooting 7-22...

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