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Chapter 1 Maintenance
4.2.2
Windows Server 2008 R2
1. Click Run from Start menu.
2. Type msinfo32.exe in Open, and then click OK.
3. System Information starts.
4. Click Export from Files menu.
5. Type a file name to save in File Name, and then Click Save.
4.3
Collecting User-Mode Process Dump
The user-mode process dump is the failure information related to application errors.
For details, see Chapter 1 (6.2 How to Create a User-Mode Process Dump File) in "Installation Guide
(Windows)".
4.4
Collecting Memory Dump
If an error occurs, the dump file will be saved to acquire necessary information. You can specify any location
for saving the diagnostic information. For details, see Chapter 1 (6.1 Specifying Memory Dump Settings
(Debug Information)) in "Installation Guide (Windows)".
Consult with your sales representative before dumping the memory. Dumping the memory while the server is
in operating normally will affect the system operation.
26
Important
A message indicating insufficient virtual memory may appear when
restarting the system due to an error. Ignore this message and proceed.
Restarting the system may result in an inability to properly dump the data.
Express5800/R120g-1M, R120g-2M Maintenance Guide
4. Collecting Failure Information
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