Troubleshooting Ivr - HP FlexNetwork MSR Series Configuration Manual

Troubleshooting IVR

Invalid node
Symptom
The subscriber dials the IVR access number 300 and the voice prompt is played. According to the
voice prompt, the subscriber presses the # key to originate the secondary call, but the call is
terminated. Following are the configurations:
[Sysname-voice-dial] entity 300 ivr
[Sysname-voice-dial-entity300] match-template 300
[Sysname-voice-dial-entity300] ivr-root 1
[Sysname-voice-dial-entity300] quit
[Sysname-voice-dial] quit
[Sysname-voice] ivr-system
[Sysname-voice-ivr] node 1 jump
[Sysname-voice-ivr-node1] user-input # goto-node 10
[Sysname-voice-ivr-node1] user-input * goto-node 20
[Sysname-voice-ivr-node1] media-play 10001 force
[Sysname-voice-ivr-node1] quit
[Sysname-voice-ivr] node 10 call
Analysis
After the subscriber presses the # key, the call jumps to node 10 that is not configured with any
operation, and thus the call is terminated.
Solution
Configure functions for node 10: playing voice files and executing normal secondary call.
Loopback node
Symptom
The subscriber dials the IVR access number 300 and presses the # key to jump to node 10, but the
call is terminated.
Following are the configurations:
[Sysname-voice-dial] entity 300 ivr
[Sysname-voice-dial-entity300] match-template 300
[Sysname-voice-dial-entity300] ivr-root 1
[Sysname-voice-dial-entity300] quit
[Sysname-voice-dial] quit
[Sysname-voice] ivr-system
[Sysname-voice-ivr] node 1 jump
[Sysname-voice-ivr-node1] user-input # goto-node 10
[Sysname-voice-ivr-node1] quit
[Sysname-voice-ivr] node 10 service
[Sysname-voice-ivr-node10] operation 1 goto-node 11
[Sysname-voice-ivr-node10] quit
[Sysname-voice-ivr] node 11 service
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