• Do not work alone when the router has power • Always make sure the power has been disconnected during installation or replacement. ESD prevention WARNING! Check the resistance of the ESD wrist strap for safety. The resistance reading should be in the range of 1 to 10 megohm (Mohm) between a human body and the ground.
Table 3 Dust concentration limit in the equipment room Substance Concentration limit (particles/m ≤ 3 x 10 Dust particles (No visible dust on the tabletop in three days) NOTE: Dust diameter ≥ 5 µm The equipment room must also meet strict limits on salts, acids, and sulfides to eliminate corrosion and premature aging of components, as shown in Table Table 4 Harmful gas limits in an equipment room...
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Item Requirements • The router is reliably grounded. • The AC power receptacle is reliably grounded. Lightning • (Optional.) Port lightning protectors are available. A signal protection lightning arrester is required at the input end of an external signal cable. •...
Installing the router WARNING! To avoid injury, do not touch bare wires, terminals, or parts with high-voltage hazard signs. IMPORTANT: • The barcode on the router chassis contains product information that must be provided to local sales agent when you return a faulty router for repair. •...
Figure 2 Installation flowchart Installing the router Mounting the router on a workbench IMPORTANT: • Make sure the workbench is clean, stable, and reliably grounded. • Maintain a minimum clearance of 10 cm (3.9 in) around the router for heat dissipation. •...
Figure 3 Mounting the router on a workbench Mounting the router on a wall Mark two screw hole locations on the wall. Drill holes with a minimum depth of 22 mm (0.87 in) in the marked locations. Use a hammer to tap an anchor into each hole until the anchor end is flush with the wall. Drive a screw into each anchor and make sure the screw protrudes a minimum of 1.5 mm (0.06 in) from the wall.
Figure 4 Wall-mounting the router ≥ 22 mm (0.87 in) 160 mm (6.30 in):JH296A/JH297A/JH298A/ ≥ 1.5 mm JH299A (0.06 in) 240mm(9.45in):JH373A Installing the router in a rack CAUTION: The mounting brackets can support only the weight of the router. Do not place objects on the router.
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Figure 5 Marking cage nut installation holes Install the cage nuts, as shown in Figure a. Insert one ear of a cage nut into the marked installation hole. b. Use a flathead screwdriver to push another ear into the same hole. Figure 6 Installing cage nuts...
Attach mounting brackets to both sides of the router, as shown in Figure Figure 7 Attaching mounting brackets to the router Use M6 screws to attach the mounting brackets on the router to the front rack posts, as shown in Figure Figure 8 Securing the router to the rack Grounding the router...
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Grounding the router with a grounding strip Remove the grounding screw from the grounding hole in the chassis. Use the grounding screw to attach the ring terminal of the grounding cable to the grounding hole. Use a screwdriver to fasten the grounding screw. Connect the other end of the grounding cable to the grounding strip.
Installing a 4G SIM card (JH296A/JH297A/JH298A/JH299A) CAUTION: • Do not hot-swap a 4G SIM card. • To avoid damaging the SIM card slot, do not use excessive force when installing a 4G SIM card. To install a 4G SIM card: Remove the screw on the 4G SIM card slot cover and take off the cover.
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Figure 12 Removing the 4G SIM card socket cover Install SIM 1 and SIM 2. Figure 13 Install SIM 1 and SIM 2.
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Push the 4G SIM card holder in the direction marked "OPEN" so the holder projects upwards. Do not insert the 4G SIM card to the card holder before projecting the card holder up or lift the holder forcibly. Figure 14 Incorrect installations Insert the 4G SIM card along the slide rails to the holder.
Position the 4G SIM card socket cover and fasten the screws on the cover. Figure 16 Installing the 4G SIM card socket cover Installing a Micro SD card CAUTION: To avoid damaging the Micro SD card slot, do not use excessive force when you install a Micro SD card.
Installing a 4G antenna Only the JH298A,JH299A and JH373A routers support 4G antennas. To install a 4G antenna: Change the angle of the antenna orientation from vertical to horizontal. Attach the 4G antenna to the 4G antenna port on the router. Do not over-tighten the antenna to avoid damage.
Connecting a 4G antenna extension cable to a 4G router Only the JH373A router support 4G antenna extension cable. A 4G antenna extension cable is not provided with the router. To use a 4G antenna extension cable, purchase it separately. To install a 4G antenna extension cable: Thread the male connector of the cable through the hole on the bracket, and use screws (from behind the bracket) to secure the male connector to the bracket.
Connecting Ethernet interface cables Connect one end of the cable to an Ethernet port on the router. Connect the other end of the cable to the Ethernet port on a host. Examine the port LEDs on the router. For more information about the LEDs, see "LED description."...
Figure 23 Connecting the console cable Setting configuration terminal parameters To access the device through the console port, you must run a terminal emulator program (HyperTerminal, PuTTY, or Tera Term) on the configuration terminal. For information about using a terminal emulator program, see the program's user guide. The following are the required terminal settings: •...
Figure 25 Connecting a power adapter Verifying the installation After you complete the installation, verify the following information: • There is enough space around the router for heat dissipation. • The router is securely installed. • Antennas and USB devices are installed correctly. •...
• The configuration terminal displays information correctly. You can see the startup window on the local configuration terminal. For more information, see "Observing the startup process." • After completing the POST, the system prompts you to press Enter. When the command line prompt appears, the router is ready to configure.
Troubleshooting IMPORTANT: • The barcode on the router chassis contains product information that must be provided to local sales agent when you return a faulty router for repair. • Keep the tamper-proof seal on a mounting screw on the chassis cover intact, and if you want to open the chassis, contact Hewlett Packard Enterprise for permission.
Verify that the console cable is in good condition. If the problem persists, contact Hewlett Packard Enterprise Support. Garbled display on the configuration terminal Symptom The configuration terminal has garbled display when the router is powered on. Solution To resolve the problem: Verify that the following settings are configured for the terminal: Baud rate—9,600.
If the problem persists, contact Hewlett Packard Enterprise Support. Restoring the factory settings Scenario 1 Symptom When you replace the router, the router password is lost. As a result, you cannot log in to the router and do not know the router configuration. Solution Because the router is replaced, you do not need to save the configuration of the router.
Appendix A Chassis views and technical specifications Chassis views The figures in this appendix are for illustration only. JH296A Figure 27 Front view (1) AC power receptacle (2) Gigabit Ethernet LAN ports (3) Gigabit Ethernet WAN port (GE0) (GE1 to GE4) (4) Gigabit fiber port (SFP5) (5) Console port (6) USB port...
JH297A Figure 29 Front view (1) AC power receptacle (2) Gigabit Ethernet LAN ports (3) Gigabit Ethernet WAN port (GE0) (GE1 to GE4) (4) Gigabit fiber port (SFP5) (5) Console port (6) USB port (7) Micro SD card slot (8) USB port (9) Reset button (RESET) Figure 30 Rear view (1) Grounding screw...
Figure 32 Rear view (1) Grounding screw (2) LTE antenna port 1 (3) 2.4G WLAN antenna port (4) 4G SIM card slot (5) 2.4G WLAN antenna port (6) LTE antenna port 2 JH299A Figure 33 Front view (1) AC power receptacle (2) Gigabit Ethernet LAN ports (3) Gigabit Ethernet WAN port (GE0) (GE1 to GE4)
Appendix B LEDs LEDs JH296A Figure 37 Front panel LEDs (1) GE port yellow LED (2) GE port green LED (3) System status LED (SYS) (4) Micro SD card LED (5) VPN status LED (6) SFP port LED JH297A Figure 38 Front panel LEDs (1) GE port yellow LED (2) GE port green LED (3) System status LED (SYS)
JH298A Figure 39 Front panel LEDs (1) GE port yellow LED (2) GE port green LED (3) System status LED (SYS) (4) VPN status LED (5) Micro SD card LED (6) LTE LED (7) 2.4G WLAN LED (8) SFP port LED JH299A Figure 40 Front panel LEDs (1) GE port yellow LED...
JH373A Figure 41 Front panel LEDs (1) System status LED (SYS) (2) VPN status LED (VPN) (3) 4G status LED (WWAN1) (4) Received 4G signal strength (5) 4G status LED (WWAN2) (6) Received 4G signal strength indication LED (RSSI1) indication LED (RSSI2) Figure 42 Rear panel LEDs (1) Serial port link status LED (LINK) (2) Serial port data transmission status LED (ACT)
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Status Description Steady green The SDRAM is performing self-test. The system software image is being copied Flashing green (8 Hz) and decompressed. Comware has started with the configuration Flashing green (1 Hz) file and the router has booted up. System status LED (SYS) Flashing yellow (1 Hz) The SDRAM has failed the self-test.
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Status Description Data is being received or transmitted. The Flashing green (8 Hz) router is operating in 4G mode. The router has been connected to the Steady yellow wireless network and is operating in 3G mode. Data is being received or transmitted. The Flashing yellow (8 Hz) router is operating in 3G mode.
Document conventions and icons Conventions This section describes the conventions used in the documentation. Port numbering in examples The port numbers in this document are for illustration only and might be unavailable on your device. Command conventions Convention Description Bold text represents commands and keywords that you enter literally as shown. Boldface Italic text represents arguments that you replace with actual values.
Network topology icons Convention Description Represents a generic network device, such as a router, switch, or firewall. Represents a routing-capable device, such as a router or Layer 3 switch. Represents a generic switch, such as a Layer 2 or Layer 3 switch, or a router that supports Layer 2 forwarding and other Layer 2 features.
Hewlett Packard Enterprise Support Center More Information on Access to Support Materials page: www.hpe.com/support/AccessToSupportMaterials IMPORTANT: Access to some updates might require product entitlement when accessed through the Hewlett Packard Enterprise Support Center. You must have an HP Passport set up with relevant entitlements.
Documentation feedback Hewlett Packard Enterprise is committed to providing documentation that meets your needs. To help us improve the documentation, send any errors, suggestions, or comments to Documentation Feedback (docsfeedback@hpe.com). When submitting your feedback, include the document title, part number, edition, and publication date located on the front cover of the document. For online help content, include the product name, product version, help edition, and publication date located on the legal notices page.
Index grounding router with grounding strip, Numerics grounding the router, 4G antenna powering on the router, technical specifications, electricity electrical cooling requirements, electromagnetic interference. Use EMI troubleshooting power supply failure, EMI prevention, accessories (installation), safety recommendations, Appendix troubleshooting power supply failure, A chassis views and technical EMI prevention, specifications,...
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humidity port (troubleshooting no response), installation site requirements, power cooling requirements, power cord AC power, installation flowchart, power supply Installing connecting power cord, 3G/4G antenna extension cable, troubleshooting failure, installing powering on (router), 4G SIM card, 14, power-on check, accessories required, pre-installation checklist, cooling requirements, preventing...
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installation site gas saturation, installation site humidity, installation site temperature, lightning protection, setting console terminal parameters, site cleanliness, cooling requirements, dust concentration, examination, gas saturation, humidity, temperature, startup process, technical specifications, 4G antenna, LED, 34, temperature installation site requirements, site cooling requirements, terminal setting console parameters, troubleshooting garbled display,...
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