Successive Jumping - HP FlexNetwork MSR Series Configuration Manual

Successive jumping

The IVR process can realize successive jumping up to eight times from node to node.
Error processing methods
The IVR system provides three error processing methods: terminate the call, jump to a specified
node, and return to the previous node. To handle errors, select an error processing method for a Call
node, for a Jump node, or globally.
Timeout processing methods
The IVR system provides three timeout processing methods: terminate the call, jump to a specified
node, and return to the previous node. Select a timeout processing method for a Call node, for a
Jump node, or globally to handle the keypress timeout event.
Various types of secondary calls
The IVR system supports immediate secondary call, normal secondary call, and extension
secondary call:
•
Immediate secondary call—A subscriber makes an immediate secondary call without the
need to dial the number of the called party. Immediate secondary calls are executed by Service
nodes.
•
Normal secondary call—A subscriber makes a normal secondary call by dialing the number of
the called party. Normal secondary calls are executed by Call nodes. You can configure a node
to match the length of a number, match the terminator, or match the number.
•
Extension secondary call—A subscriber makes an extension secondary call by dialing the
extension number of the called party. Extension secondary calls are executed by Call nodes.
Hardware compatibility with customizable IVR
Customizable IVR is not available on the following routers:
•
MSR900.
•
MSR93X.
•
MSR1000.
•
MSR30-11E.
•
MSR30-11F.
Customizable IVR configuration task list
Task
Configuring an IVR voice
entity
Specifying the ID for a media resource
Configuring IVR processing methods globally
Creating an IVR voice entity
Configuring an IVR voice entity
285
Remarks
Required.
Required.
Required.
Optional.