Troubleshooting - HP A6616 Installation Manual

7

Troubleshooting

The barcode stuck on the router chassis contains information about production and servicing.
Before you return a faulty router for servicing, please provide the barcode information of the
router to your local sales agent.
Troubleshooting the RPE-X1
Symptom 1
Symptom
The RUN LED is off, which indicates the RPE-X1 is powered off or the RPE-X1 is faulty. For more
information about the RUN LED, refer to Table 1-9 and Table 1-11 in Chapter 1 "Router
Overview."
Solution
Check that:
If the device is configured with an RPE-X1, the RPE-X1 is properly seated in Slot 4

or Slot 5; if the device is configured with an RSE-X1, the RSE-X1 is properly seated
in Slot 5 or Slot 6.
The power supply of the router is operating properly. The power LED is green when

the power supply works normally.
If the cause cannot be located in the steps above and the problem persists, contact your local
sales agent.
Symptom 2
Symptom
Five minutes after the router is powered on or the RPE-X1 is inserted with power supply on,
the RUN LED still fast flashes at 8 Hz, which indicates that the RPE-X1 application program
failed to start or the RPE-X1 is faulty.
Solution
Check that:
The displayed information is correct.

The file properties shown in the Boot Ware menu display are correct.

If the cause cannot be located in the steps above and the problem persists, contact your local
sales agent.