Collecting A Diagnostic Snapshot Of The Target - Raritan dominion kx III Administrator's Manual

Chapter 7: Virtual KVM Client (VKC and VKCs) Help
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6. Click OK.

Collecting a Diagnostic Snapshot of the Target

Administrators are able to collect a "snapshot" of a target from either the
VKC/VKCS or Active KVM Client (AKC).
The "snapshot" function generate log files and image files from the
target.
It then bundles these files in a zip file that can be sent to Raritan
Technical Support in order to help diagnose technical problems you may
be encountering.
The following files are included in the zip file:

screenshot_image.png
This is a screenshot of the target that captures a picture of the issue
you are experiencing. This feature is operates in the same as the
"Screenshot from Target" feature.

raw_video_image.png:
A snapshot image created from raw video data. Please note that
client's postprocessing is applied, just as if it were a "regular" screen
update.

raw_video_ycbcr420.bin:
Binary file of the raw snapshot.

raw_video_ycbcr420.txt:
Text file containing data used by Raritan to help diagnose issues.