Log Level For Diagnostic Log Files - Raritan Dominion KX III User Manual

Important: Disable this feature immediately after Raritan Technical
Support finishes the troubleshooting task.

Log Level for Diagnostic Log Files

1. If not displayed, launch the User Station Configuration window. See
User Station Configuration
2. Click Maintenance > Support. The Support page opens.
3. Click Edit.
4. In the Log Level section, select which logs to include in the
diagnostic log file.
Note: Selecting Debug may affect system performance.
5. Click Save. Click OK in the confirmation message to set the level and
restart the Dominion User Station.
Diagnostic Log File
When the User Station does not work properly, you can export the User
Station's diagnostic log file to a connected USB flash drive, and send the
file to the Raritan Technical Support for troubleshooting.
You must have the System Administration permission to perform this
operation.
Note: The Diagnostic Log File is different from the Event Log. See Event
Log.
To download the diagnostic log from the User Station:
1. Make sure your User Station has a USB drive connected.
2. In the User Station Configuration window, click Maintenance >
Support.
Chapter 10: Maintenance Features
(on page 27).
169