Central Office Calls, Answering - NEC Electra Elite IPK II System User Manual

Electra Elite IPK II Document Revision 4C

Central Office Calls, Answering

Description
The system provides flexible routing of incoming CO (trunks) calls to meet the exact site requirements.
This lets trunk calls ring and be answered at any combination of system extensions. A maximum of 200
trunks are available. For additional information on making trunks ring, refer to Ring Groups on page
2-845.
Delayed Ringing
Extensions in a Ring Group can have delayed ringing for trunks. If the trunk is not answered at its
original destination, it rings the DIL No Answer Ring Group (this ring group applies to DIL or non-DIL
trunks). This could help a secretary that covers calls for their boss. If the boss does not answer the call,
it rings the secretary's telephone after a programmable interval.
Universal Answer
Universal Answer allows an employee to answer a call by going to any multiline terminal and dialing a
unique Universal Answer code. The employee does not have to know the trunk number or dial any other
codes to pick up the ringing trunk. You normally set up Universal Answer along with Universal Night
Answer (refer to Night Service on page 2-745). When a Universal Night Answer call rings the External
Paging, an employee can answer the call from the first available telephone. You might also want to use
Universal Answer in a noisy warehouse or machine shop where the volume of normal telephone ringing
is not adequate. After hearing the ringing over the Paging, an employee can then easily pick up the call
from a shop telephone.
The Automatic Off-Hook Answer of Universal Answer Call options (Program 20-10-07) determines
whether or not the extension has the Auto Answer feature for ringing calls. This option allows a user to
lift the handset to answer a ringing call; dialing the service code is unnecessary.
Additional Trunk Ring Tones
Various ring tone patterns and melodies for incoming calls are available (Program 22-03-11); Ring Tone
Patterns 1~4 and Melodies 1~5.
Sidetone Volume Setup
This allows system programming for the multiline terminal side tone volume. There are two levels, based
on whether the connected trunk is a digital trunk or analog trunk.
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