NEC Electra Elite IPK II System User Manual page 783

Electra Elite IPK II
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41-11-01 VRS Delay Announcement – Delay Message Start Timer
For each ACD Group (01~64), determine the time (0~64800 seconds) the system waits before
playing the delay message. This program is activated when the delay announcement source
and options are assigned as VRS in Program 41-08-03.
(default: 0)
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41-11-02 VRS Delay Announcement – 1st Delay Message Number
For each ACD Group (01~64), assign the VRS message number used as the message source
for the 1st Delay Announcement Message (0~49). This program is activated when the delay
announcement source and options are assigned as VRS in Program 41-08-03.
(default: 0)
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41-11-03 VRS Delay Announcement – 1st Delay Message Sending Count
For each ACD Group (01~64), determine the 1st Delay Message Sending Count (0~255).
(default: 0)
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41-11-04 VRS Delay Announcement – 2nd Delay Message Number
For each ACD Group (01~64), assign the VRS message number used as the message source
for the 2nd Delay Announcement Message (0~49). This program is activated when the delay
announcement source and options are assigned as VRS in Program 41-08-03
(default: 0).
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41-11-05 VRS Delay Announcement – 2nd Waiting Message Sending Count
For each ACD Group (01~64), determine the 2nd Waiting Message Sending Count (0~255).
(default: 0)
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41-11-06 VRS Delay Announcement – Tone Kind at Message Interval
For each ACD Group (01~64), determine what the caller should hear between messages
0 = Ring Back
1 = MOH
2 = BGM.
(default: 0)
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41-11-07 VRS Delay Announcement – ACD Forced Disconnect Time After 2
For each ACD Group (01~64), when using ACD Overflow modes 3, 5, 8 and 9, enter the time
(0~64800 seconds) after the caller hears the 2nd Announcement the system disconnects
(drops) the call. This prevents callers from waiting in queue an excessive time. To disable this
option (and allow callers to wait forever), enter 0.
(default: 60)
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41-11-08 VRS Delay Announcement – Queue Depth Announcement
For each ACD Group (01~64), assign if the Queue Depth Announcements don't play (0), after
the 1st Delay Announcement only (1), 2nd Delay Announcement only (2), or both the 1st and
2nd (3).
(default: 0)
One-Digit Dial Option
Document Revision 4C
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Delay Message
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