NEC Electra Elite IPK II System User Manual page 94

Document Revision 4C
When the key is . . .
Enhanced Supervisor Options:
An ACD supervisor can individually assign extensions to ACD Groups, and set an agent's status once
assigned. This provides the supervisor with tremendous flexibility to reassign agents as work loads vary.
Queue Status Display with Scrolling:
When all agents in an ACD Group are unavailable, an incoming call queues and causes the Queue Status
Display to occur on the ACD Group Supervisor and/or agent's display (based on the Class of Service). The
display helps the supervisor keep track of the traffic load in their group. In addition, any display multiline
terminal can have a Queue Status Display Check programmable function key. The multiline terminal user can
press this key anytime while idle, and using the VOL (
Displays of all the ACD Groups. The Queue Status Display shows (see the Queue Status Display illustration
below):
The number of calls queued.

The trunk that has been waiting the longest, and how long it has been waiting.

For each ACD Group, you can set the following conditions:
The number of trunks that can wait in queue before the Queue Status Display occurs.

2 - 70
BLF For ACD Agents
On
Double Wink Off
Wink Off
Double Wink On
BLF For Co-Workers That Are Not ACD Agents
Off
On
Fast
The number of
calls in queue.
Name of trunk that has
been queued the longest.
Busy
Making an Emergency Call
Logged off or not installed
Logged on
Your co-worker is . . .
Idle
Busy or ringing
Flash In Do Not Disturb – All calls (option 3)
or Intercom calls (option 2)
) and VOL (

How long the longest queued
2 LINE-001 01:30
Electra Elite IPK II
), scroll through the Queue Status

call has been waiting.
Automatic Call Distribution (ACD)