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NEC DSX PRODUCT DESCRIPTION Manual

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13
22-Button Display Telephone with Speakerphone
15
Dth-1-1 Single Line Telephone
Table of Contents
Empowered by Innovation
Product Description
Manual
P/N 1093093
Rev 2, June 2006
Printed in U.S.A
.
01.00.00
For additional resources, visit our Technical Support site on the web at
.
http://www.necdsx.com

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  Summary of Contents for NEC DSX PRODUCT DESCRIPTION

  • Page 1 Empowered by Innovation Product Description Manual P/N 1093093 Rev 2, June 2006 Printed in U.S.A 01.00.00 For additional resources, visit our Technical Support site on the web at http://www.necdsx.com...
  • Page 2 This manual has been developed by NEC Unified Solutions, Inc. It is intended for the use of its customers and service personnel, and should be read in its entirety before attempting to install or program the system. Any comments or suggestions for improving this manual would be appreciated.
  • Page 3 AFFORDABLE NEC designed DSX from the ground up with affordability in mind. Economy per port is maximized by high- density circuitry. All DSX telephones have a speakerphone and display for increased functionality and total lower station cost.
  • Page 4 Innovative leadership and longevity are a rare combination among technology companies. Founded in 1899, NEC has grown to a nearly $50 billion enterprise that produces 15,000 products in 126 manufacturing plants worldwide. NEC pioneered the development of telephones and switching systems early in the 20th century,...

  • Page 5: Table Of Contents

    NEC / Plantronics Headsets ........
  • Page 6 ANI/DNIS Support ............35 ii ◆ Table of Contents DSX Product Description Manual...
  • Page 7 Language Selection ............51 Table of Contents ◆ iii DSX Product Description Manual...
  • Page 8 Pulse to Tone Conversion........... . . 65 iv ◆ Table of Contents DSX Product Description Manual...
  • Page 9 Display Brightness and Contrast Control Presets....... . 83 Table of Contents ◆ v DSX Product Description Manual...
  • Page 10 Ring Group Mailbox........... . . 110 vi ◆ Table of Contents DSX Product Description Manual...
  • Page 11 System Re-initialization ........... . . 133 Table of Contents ◆ vii DSX Product Description Manual...
  • Page 12 Parts List ............144 viii ◆ Table of Contents DSX Product Description Manual...

  • Page 13: Components

    Unique features include dual LEDs, a Ring/Message Lamp (to show ringing, Caller ID, and voice mail messages), built-in wall mounting, and an innovative two position angle adjustment. Components ◆ 1 DSX Product Description...

  • Page 14: 34-Button Backlit Display Telephone With Full-Duplex Speakerphone

    (such as operators or dispatchers). By default, the DSS Console is set up with Hotline keys to extensions and 14 feature keys for quick access to Page, Park and the system Night Mode Note: DSX80/160 supports DS1000/2000 telephones if the system has a DSTU Card (P/N 80021A) installed. 2 ◆ Components DSX Product Description...

  • Page 15: Single Line Telephones

    The DTR-1HM-1 provides all the features of the DTR-1-1 in addition to two additional fixed function keys (for Hold and Speaker/Monitor) and 8 Speed Dial bin keys. For convenient on-hook dialing and call monitor, the DTR-1HM-1 also offers Handsfree Monitor. Components ◆ 3 DSX Product Description...

  • Page 16: Dsx Cordless Telephone

    Handset Charger Wall Mount Bracket (P/N • Base Wall Mount Bracket (P/N 730608) 730633) • Base Line Cord • Handset Battery (P/N 730631) • Handset • Belt Clip (P/N 730634) • Handset Charger (P/N 730632) 4 ◆ Components DSX Product Description...

  • Page 17: Headsets

    Corded Headsets for DSX Keysets and DTR/DTH SLTs The following corded headsets are compatible with DSX keysets and the DTR/DTH single line telephones. Check with your supplier for their latest offerings. NEC / Plantronics Headsets NEC / Plantronics Amplified Headsets Plantronics Model NEC P/N Description...
  • Page 18 Headsets NEC / Plantronics Non-Amplified Headsets Plantronics Model NEC P/N Description Style Microphone Type Number Voice Tube StarSet In-the-Ear Noise Canceling H31N Voice Tube Mirage On-the-Ear Noise Canceling H41N Voice Tube Supra Monaural Over-the-Head Noise Canceling H51N Voice Tube Supra Binaural...

  • Page 19: Gn Netcom Headsets

    Over-the-Head OG-II Orator-G Binaural Noise-Canceling Over-the-Head Contour LX-G Contour LX-G Monaural Noise-Canceling On-the-Ear Stratus Ultra-G Stratus Ultra-G Monaural Noise-Canceling On-the-Ear Under-the-Chin or 805-Flex 805-Flex Binaural Noise-Canceling Behind-the-Neck Requires GN8000 MPA Amplifier and Headset Switch. Components ◆ 7 DSX Product Description...

  • Page 20: Headsets For Dsx Cordless Lite Ii Telephone

    Headsets for DSX Cordless Lite II Telephone P/N 750637 (M175) P/N 750642 (MX150) The following headsets are available for the DSX Cordless Lite II Telephone: • M175 Headband Style (P/N 750637) • MX150 Earloop Style (P/N 750642) 8 ◆ Components DSX Product Description...

  • Page 21: Desi Telephone Label System

    - 22-Button Display Standard - 34-Button Display Standard - 34-Button Super Display Standard - 60-Button DSS Console Standard The following DESI labels are available for the NEC analog single line telephones. • For DTR-1-1 - Black (P/N 780400) - Metallic green (P/N 780401)
  • Page 22 • For DTR-1HM-1 - Black (P/N 780404) - Metallic green (P/N 780405) - Metallic silver (P/N 780406) - Lime green (P/N 780407) - Preprint (blank) (P/N 780460) • For DTH-1-1 - Metallic silver (P/N 780450) 10 ◆ Components DSX Product Description...

  • Page 23: Dsx-80/160 Common Equipment

    The power supply provides the various DC voltages required to power the DSX-80/160 Cards. The DSX-80 4-Slot KSU requires a single power supply. The DSX-160 8-Slot KSU requires up to 3 power supplies, depending on system configuration. Components ◆ 11 DSX Product Description...

  • Page 24: Dsx-80/160 Cpu

    Software update (when held down for six seconds while software update CompactFlash card is installed). Tips to remember: • When connecting to the CPU audio inputs or outputs, make sure the connected device is compatible with the CPU audio specifications. See Specifications and Parts (page 139) for more. 12 ◆ Components DSX Product Description...

  • Page 25: Dsx-80/160 Station Cards

    • The 16SLIU Card provides high voltage message waiting for single line sets with high voltage mes- sage waiting lamps. • The 16SLIU Card also provides Caller ID to single line sets. • You can install a 16SLIU Card in any slot except slot 1. Components ◆ 13 DSX Product Description...

  • Page 26: Dsx-80/160 8 Port Analog Station (8Sliu) Card With Hv Message Waiting

    • The 8SLIU Card provides high voltage message waiting for single line sets with high voltage message waiting lamps. • The 8SLIU Card also provides Caller ID to single line sets. • You can install a 8SLIU Card in any slot except slot 1. 14 ◆ Components DSX Product Description...

  • Page 27: Dsx-80/160 Line Cards

    Card automatically cuts through two line circuits to two power failure single line telephones. See System Configuration (page 19) for more. Tips to remember: • The 16COIU provides built-in Caller ID. • You can install a 16COIU Card in any slot except for slot 1. Components ◆ 15 DSX Product Description...

  • Page 28: Dsx-80/160 8 Port Co Line (8Coiu) Card With Caller Id

    See System Configuration (page 19) for more. Tips to remember: • The 8COIU provides built-in Caller ID. • You can install a 8COIU Card in any slot except for slot 1. 16 ◆ Components DSX Product Description...

  • Page 29: Intramail

    Voice Mail features include Conversation Record, Answering Machine Emulation, and Caller ID with Return Call. Interactive Soft Keys guide the display telephone user through the extensive IntraMail feature set. Tips to remember: • After plugging in the IntraMail CompactFlash card, IntraMail automatically installs on power-up. Components ◆ 17 DSX Product Description...

  • Page 30: Miscellaneous Cards And Optional Equipment

    Tips to remember: • The maximum number of DSX Analog Door Boxes you can install is determined by the number of 2PGDAD Modules, which in turn is limited only by the availability of 16ESIU station ports. 18 ◆ Components DSX Product Description...

  • Page 31: System Configuration

    Item 2 Item 1 Item 1 the entry in Item 2 Important Do not operate your system if the total for either Load Type exceeds the Power Supply Capacity of your installation. Components ◆ 19 DSX Product Description...
  • Page 32 Exceeding the allowed Load Type Total (Item 1) will cause the system’s power supplies to automatically shut down and/or cause erratic system operation. • The total of all station, line, DSS Console, and voice mail ports cannot exceed 160. 20 ◆ Components DSX Product Description...

  • Page 33: Features

    (provided it is not prevented by an extension’s Toll Restriction programming). If the code is not in the table, the system prevents the call. Verified Account Codes, if enabled, apply only to Forced Account Codes. Features ◆ 21 DSX Product Description...

  • Page 34: Using Account Codes And Speed Dial

    — not busy tone. If you have the attendant as the overflow destination for Direct Inward Lines, for example, unanswered DILs will “stack up” at the attendant until they are answered. 22 ◆ Features DSX Product Description...

  • Page 35: Operator Call Key

    Places or answers another outside call. ❥ Receives an Intercom voice announcement or answers an Intercom call by lifting the handset or pressing ❥ SPEAKER Presses SPEAKER to cancel Auto Redial. ❥ Features ◆ 23 DSX Product Description...

  • Page 36: Automatic Handsfree

    • Line numbers will begin with 101 (starting from the first installed line PCB) and will also increment from left to right. System reset does not cause reconfiguration. Automatic Slot Configuration is temporarily disabled during a system reset. 24 ◆ Features DSX Product Description...

  • Page 37: Background Music

    Call Coverage Keys as they have available Feature Keys on their telephone. Call Coverage Key Busy Lamp Indications When the key is: The covered extension is: Idle or not installed Features ◆ 25 DSX Product Description...

  • Page 38: Call Forwarding

    A keyset user can have a key on their telephone or DSS Console assigned as a Call Forwarding key. While the extension is idle, pressing the key puts the extension in the Call Forwarding programming ❥ mode - the same as pressing INTERCOM and dialing *3 . 26 ◆ Features DSX Product Description...

  • Page 39: Call Forwarding Toggle In A Personal Speed Dial Bin

    Speed Dial bin 720. When a call rings the forwarded extension, the system selects the specified line or group and then outdials the stored number. Off Premises Call Forwarding reroutes: Intercom calls ❥ Transferred calls ❥ Direct Inward Lines ❥ Features ◆ 27 DSX Product Description...

  • Page 40: Call Timer

    When the user Camps-On (by dialing 2), the system signals the busy extension with two beeps indicating the first waiting call. (The busy extension can be on a handset or Handsfree call.) The call goes through when the extension becomes free. 28 ◆ Features DSX Product Description...

  • Page 41: Callback

    (CNI) and Called Number Delivery (CND) service, when available. These services provide the Caller ID information (i.e., messages) between the first and second ring burst of an incoming call. Caller ID provides the following features: Features ◆ 29 DSX Product Description...

  • Page 42: Single And Multiple Message Format Compatibility

    Caller ID to Single Line Telephones The system provides Caller ID data to single line ports. This allows single line Caller ID telephones to receive the Caller ID data also available at keysets. 30 ◆ Features DSX Product Description...

  • Page 43: Caller Id Logging

    INTERCOM and dialing a Line Group Access Code (90-98). Line Group Routing ❥ If the system has Line Group Routing enabled, user’s get the first available line when they press INTER- and dial 9. Features ◆ 31 DSX Product Description...

  • Page 44: Store And Forward

    Conference lets an extension user add additional inside and outside callers to their conversation. The follow- ing table shows the system’s Conference capacities: Description Capacity Conference circuits Maximum simultaneous users in Conference (total of all Conferences system-wide) 32 ◆ Features DSX Product Description...

  • Page 45: Cordless Telephone

    If Dial Tone Detection is disabled, the system waits 500mS after line seizure and then outdials the number. If enabled, Dial Tone Detection applies to the following types of outside calls: Auto Redial (initial line seizure) ❥ Caller ID (callbacks) ❥ Last Number Redial ❥ Call Forwarding Off Premise ❥ Features ◆ 33 DSX Product Description...

  • Page 46: Direct Inward Dialing

    Key Ring. If Line Overflow is disabled, an unanswered DID call routes to Key Ring (and cannot overflow). By default, Line Overflow is disabled. Unanswered calls route to Key Ring (and cannot overflow). 34 ◆ Features DSX Product Description...

  • Page 47: Ani/Dnis Support

    Assigning a DIL to an extension automatically provides immediate ringing and incoming access for the line, with no additional programming required. A DIL can ring: Extension numbers (including the attendant’s extension) ❥ Ring Group master numbers ❥ UCD Group master numbers (including the voice mail master number) ❥ Features ◆ 35 DSX Product Description...

  • Page 48: Night Mode Control

    Intercom access and Transfer to co-workers. Each DSS key also provides a Busy Lamp Field (BLF) for the assigned co-worker. When the DSS/BLF key is: The covered extension is: Idle Busy or ringing Flashing fast In Do Not Disturb 36 ◆ Features DSX Product Description...

  • Page 49: Direct Station Selection (Dss) Console

    Speed Dial, System • Group Call Pickup (immedi- • Night key • Split ate, delayed or no ring) • Headset key • Page Zones • Voice Mail Conversation Record • Hotline • Park Orbit Features ◆ 37 DSX Product Description...

  • Page 50: Default Dss Console Key Assignments

    Transferred outside calls ❥ Ringing Intercom calls ❥ Recalls (e.g., Hold recall) ❥ Ring Group Calls (by dialing either the ringing extension’s number or the Ring Group master number) ❥ Ringing Call Coverage key calls ❥ 38 ◆ Features DSX Product Description...

  • Page 51: Directory Dialing

    This means that Line Override will replace the default ringing assigned by the system. Extension Ring Over- ride will in turn replace ringing set by Line Override. Finally, Key Ring Override will replace ringing set by Extension Override or ringing set by Line Override. Features ◆ 39 DSX Product Description...

  • Page 52: Understanding Ring Types

    flash the line keys. The user may use the phone in the normal manner for placing and pro- cessing calls. Do Not Disturb provides the following 4 DND options: (1) Incoming outside calls blocked (2) Incoming Intercom calls blocked (3) All incoming calls blocked 40 ◆ Features DSX Product Description...

  • Page 53: Do Not Disturb Blf For Hotline And Call Coverage Keys

    The covered extension is: Idle or not installed Busy Slow flash Ringing Medium flash In DND for outside calls (option 1) Fast Flash In DND for Intercom calls (option 2) or All Calls (option 3) Features ◆ 41 DSX Product Description...

  • Page 54: Do Not Disturb Override

    Extended Ringing forces an unanswered call to ring a telephone an extended number of times before rerout- ing. This helps a users that cannot get to their phone quickly to pick up calls (such as a warehouse worker). Extended Ringing is available with the following features: 42 ◆ Features DSX Product Description...

  • Page 55: Extension Hunting

    While locked, the restrictions set up in Class of Service 15 and Toll Level 7 are in force at the extension. When the user returns, they just unlock their extension to return it to normal operation. Features ◆ 43 DSX Product Description...

  • Page 56: Walking Class Of Service And Extension Locking

    You can customize the function of any keyset’s Feature Keys from the system program and the User Programmable Features. The 22-Button Standard and Display Tele- phones feature 12 Feature Keys. The 34-Button Display Telephone features 24 Feature Keys. The 34-Button Super Display Telephone also features 24 Feature Keys. 44 ◆ Features DSX Product Description...

  • Page 57: Flash

    Forced Line Disconnect lets a user access a busy line in an emergency, when no other lines are avail- able. Maintenance technicians can also use Forced Line Disconnect to release a line on which there is no Features ◆ 45 DSX Product Description...

  • Page 58: Group Call Pickup

    The system provides up to 8 Ring Groups (1-8). The Ring Group master numbers are predefined as 600-607, but can be any valid extension number not already in use. An unanswered DIL to the Ring Group master number can be picked up by the Ring Group Mailbox. 46 ◆ Features DSX Product Description...

  • Page 59: Handsfree And Handsfree Answerback

    Off-Hook Ringing for incoming outside calls (just like non-headset extensions). Intercom Calls Depending on system programming, an extension in the headset mode can receive either Camp-On beeps or Voice Over announcements from a co-worker (just like non-headset extensions). Features ◆ 47 DSX Product Description...

  • Page 60: Headset Key

    When a user places a call on Exclusive Hold, only that user can pick up the call from Hold. The line appears busy to all other keysets that have a key for the line. Exclusive Hold is important if the user doesn’t want a co-worker picking up their call on Hold. 48 ◆ Features DSX Product Description...

  • Page 61: Automatic Hold

    Call a co-worker placed on Hold at Single Wink On (red) None (On red) their extension Call a co-worker initially placed on Double Wink On (red) Double Wink On (red) Hold recalling your phone Features ◆ 49 DSX Product Description...

  • Page 62: Hold Recall Display

    For example, while on an outside call a display keyset user can press the soft key to Park their call in orbit. PARK 50 ◆ Features DSX Product Description...

  • Page 63: Intercom

    Language Selection allows the system to easily accommodate bilingual installations (English and Spanish). The telephone user can have their telephone display the language with which they are most comfortable. Features ◆ 51 DSX Product Description...

  • Page 64: Last Number Redial

    If that line is busy, it automatically selects the next highest line. If all lines in the group are busy, the user can optionally queue for a line to become free. See Line Queuing / Line Callback (page 53) for more. 52 ◆ Features DSX Product Description...

  • Page 65: Line Keys

    An extension user can leave a Line Callback for many lines. The system processes the callbacks as the lines become free. In addition, many extensions can leave a Line Callback for the same line. The system processes the Callbacks on a first-in/first-out (FIFO) basis. Features ◆ 53 DSX Product Description...

  • Page 66: Line Queuing Priority

    Meet-Me Conference interval expires, the code used becomes available for a new meeting. Since Meet- Me Conference is a type of Conference, the system’s Conference capacity determines: The number of users that can join a Meet-Me Conference, and ❥ The number of simultaneous conferences. ❥ 54 ◆ Features DSX Product Description...

  • Page 67: Message Waiting

    While an extension has their microphone muted, an incoming voice-announced Intercom call announces with a single beep (splash tone). Handsfree Reply Soft Key Display keyset users can press their HF Reply (Hfrp) soft key to turn off their telephone’s Handsfree micro- phone for incoming Intercom calls. Features ◆ 55 DSX Product Description...

  • Page 68: Monitor / Silent Monitor

    This type of key controls the night mode status of all Key Ring lines as well as all lines that are Direct Inward Lines (DILs) to Ring Group master numbers. The entry is 18 + CLEAR . 56 ◆ Features DSX Product Description...

  • Page 69: Off-Hook Signaling

    Camp-On. Turn to Call Waiting / Camp-On (page 28) for more on how to set this up. Off-hook ringing for Intercom calls is not available. 1. Do not use this option if you want lines to overflow to voice mail. See Key Ring (page 51) instead. Features ◆ 57 DSX Product Description...

  • Page 70: Off-Hook Signaling For Hotline Calls

    External Paging, any extension user can dial a code ( INTERCOM + *0 ) to pick up the call. If the system relay is programmed for Page Relay Control, and the line is set up to ring over External Paging, the relay will activate when the line rings. 58 ◆ Features DSX Product Description...

  • Page 71: Intercom Ring Over External Page

    A call parked in Personal Park Orbit for too long will initially recall to the extension at which it is parked. If unanswered there, it recalls to the extension that parked the call. If still unanswered, it diverts to Key Ring. Features ◆ 59 DSX Product Description...

  • Page 72: Distinctive Flash Rate On Recall

    The extension that initially parked the call (e.g., 301). ❥ The System Park Orbit recall display occurs as the call is ringing the extension that initially parked it, and after the call diverts to Key Ring. 60 ◆ Features DSX Product Description...

  • Page 73: Pbx / Centrex Compatibility

    ● Using an IP or modem connection between your PC and the remote system, you can custom- ize a customer’s system without leaving your office. Specify what is required for IP and modem connections. Features ◆ 61 DSX Product Description...

  • Page 74: Prime Line Preference

    Quickly join in a co-worker’s outside call. You can program extensions into Privacy Release Groups to simplify sharing outside calls. Co-workers in the same Privacy Release Group can easily join another group member’s outside call just by pressing the 62 ◆ Features DSX Product Description...

  • Page 75: Private Line

    This allows the idle mode display to be tailored to meet the needs of each Super Display Telephone user. The first chart below shows the default idle menu soft key assignments. The second chart shows all the available idle mode soft keys, their definitions, and the related programming codes. Features ◆ 63 DSX Product Description...
  • Page 76 Speed Dial number (or name - if programmed). Press to access the associated Personal Speed Dial bin (701-720). The PERS SPDL BIN 1- 11-30 display shows the Speed Dial number (or name - if programmed). 64 ◆ Features DSX Product Description...

  • Page 77: Pulse To Tone Conversion

    Reverse Voice Over could help a salesperson, for example, when placing a call to an important client. The salesperson can talk with the client and give special instructions to an assistant — without interrupting the initial call. Features ◆ 65 DSX Product Description...

  • Page 78: Ringdown Extension

    Ringing Line Preference lets a keyset user answer a ringing call by just lifting the handset. For a user that primarily answers calls, Ringing Line Preference ensures that ringing calls have priority. The tables below 66 ◆ Features DSX Product Description...
  • Page 79 Group Ring (page 46) Extension Hunting (page 43) (Call to UCD master) Call Coverage Keys (page 25) Group Call Pickup (page 46) Ringing Line Preference will not answer a call ringing the Operator Call Key. Features ◆ 67 DSX Product Description...

  • Page 80: Prime Line Vs. Ringing Line Preference

    The system normally uses the same line as for the initial call. However, if that line is busy and is part of a Line Group, Save Number Dialed will 68 ◆ Features DSX Product Description...

  • Page 81: Selectable Display Messaging

    Message 12 Undefined (up to 20 characters) Message 13 Undefined (up to 20 characters) Message 14 Undefined (up to 20 characters) Message 15 Undefined (up to 20 characters) Message 16 Undefined (up to 20 characters) Features ◆ 69 DSX Product Description...

  • Page 82: Single Line Telephones

    For example, you can enter 1 for line 1 or 90 for Line Group 90. If you enter a Line Group number, the system will follow the Line Group programming and select an ❥ available line in the group for the call. 70 ◆ Features DSX Product Description...

  • Page 83: Centrex Compatibility

    Switch between active calls without Conferencing the calls together. With Split, an extension user can split (alternate) between a current call and a new call. Split lets the exten- sion user easily alternate between the calls without joining (Conferencing) the parties together. Features ◆ 71 DSX Product Description...

  • Page 84: Station Instruments

    (with no external speaker or microphone required), a backlit keypad, and a headset jack. Unique features include dual LEDs, built-in wall mounting, and an innovative two position angle adjust- ment. 72 ◆ Features DSX Product Description...

  • Page 85: Ring/Message Lamp

    SMDR requires a customer-provided data collection device connected to the system’s RS-232 port. The default baud rate is 38,400. The data format is fixed at 8 data bits, no parity, with one stop bit (8N1). Connec- tion requires: Features ◆ 73 DSX Product Description...

  • Page 86: System Identification

    Ground Start (DTMF and Dial Pulse) ❥ Direct Inward Dial (DID) Wink Start (DTMF and Dial Pulse) ❥ Direct Inward Dial (DID) Immediate Start (DTMF and Dial Pulse) ❥ E&M Tie Line Wink Start (DTMF and Dial Pulse) ❥ 74 ◆ Features DSX Product Description...

  • Page 87: Ani/Dnis Support

    Maximum simultaneous users in Conference (total of all Conferences system-wide) Maximum simultaneous conferences Maximum parties in any one Conference (lines and/or extensions) The system’s 32 Conference circuits are dynamically allocated as users request them. Features ◆ 75 DSX Product Description...

  • Page 88: Tie Lines

    You can, for example, enable international dialing for high priority users and executives while disabling international dialing for all other co-workers. Equal Access (1010 + XXX) Dialing ❥ Equal Access allows users to select long distance carriers other than your primary carrier. Your primary 76 ◆ Features DSX Product Description...

  • Page 89: The Toll Restriction Tables

    The Transfer recall display occurs as the call is ringing the extension that initially transferred it as well as after the call diverts to Key Ring. It identifies: The type of call recalling the extension. ❥ Features ◆ 77 DSX Product Description...

  • Page 90: Handsfree Transfer

    + Y to enable or N to disable + SPEAKER to exit. Hotline + Press flashing Hotline key + Enter exten- sion for new Hotline partner + HOLD + Pro- gram another Hotline key or SPEAKER to exit. 78 ◆ Features DSX Product Description...
  • Page 91 Volume Down the keys) + HOLD INTERCOM Volume Up Volume Down to select key option + HOLD SPEAKER to exit. #RLP Ringing Line Preference #757 #RLP to enable or to disable + to exit. SPEAKER Features ◆ 79 DSX Product Description...

  • Page 92: Voice Mail

    Voice mail lets a keyset extension user easily leave a message at an extension that is unanswered, busy, or in Do Not Disturb. The caller just presses V-MAIL to leave a message in the called extension’s mailbox. There is no need to call back later. 80 ◆ Features DSX Product Description...

  • Page 93: Transferring To Voice Mail

    Voice mail can be the overflow destination for the following types of calls (refer to the individual features for the specifics): Direct Inward Line (page 35) ❥ A line that directly rings an extension can overflow to voice mail. Extension Hunting (page 43) ❥ Features ◆ 81 DSX Product Description...

  • Page 94: Message Center Mailbox

    Voice Over uses a system Conference circuit. The following table shows the system’s Conference capacities: Description Capacity Conference circuits Maximum simultaneous users in Conference (total of all Conferences system-wide) Maximum simultaneous conferences Maximum parties in any one Conference (lines and/or extensions) 82 ◆ Features DSX Product Description...

  • Page 95: Volume And Contrast Controls

    The brightness and contrast control presets let the keyset user preset the default active brightness, idle brightness, and contrast for their keyset display. The brightness presets are not available to a 24-button key- set since it doesn’t offer a backlit display. Features ◆ 83 DSX Product Description...

  • Page 96: Walking Class Of Service

    The extension 301 user goes to extension 306 and implements Walking Class of Service. ❥ The extension 301 user can then use 306 to make long distance calls and Page (even though 306 was ❥ locked to prevent those features). 84 ◆ Features DSX Product Description...

  • Page 97: Intramail Features

    By default in DSX-40, only the first 8 (300-307) Subscriber Mailboxes are active/enabled. ❥ By default in DSX-80/160, only the first 16 (300-315) subscriber mailboxes are active/enabled. ❥ The IntraMail Automated Attendant does not answer outside calls. ❥ IntraMail Features ◆ 85 DSX Product Description...

  • Page 98: Intramail Feature Glossary

    Menu message, and provide dialing options to callers. • See Automated Attendant (page 99) for more. Provides built-in call answering capability when IntraMail Automated Attendant Automated Attendant, Basic is not installed. • See Automated Attendant (page 99) for more. 86 ◆ IntraMail Features DSX Product Description...
  • Page 99 The Automated Attendant to transfer a caller from a Cen- Automated Attendant Centrex Transfer trex line to an outside number using the features of that Centrex line. • See Centrex Transfer (page 103) for more. IntraMail Features ◆ 87 DSX Product Description...
  • Page 100 The Automated Attendant can answer outside calls with Automated Attendant Flexible Answering Schedules different announcements and dialing options, depending on the time of day and day of week. • See Flexible Answering Schedules (page 107) for more. 88 ◆ IntraMail Features DSX Product Description...
  • Page 101 • See Group Mailbox (page 110) for more. An outside party can have their own mailbox for receiving Voice Mail Guest Mailbox and sending messages. • See Guest Mailbox (page 111) for more. IntraMail Features ◆ 89 DSX Product Description...
  • Page 102 The System Administrator can delete the security code for Maintenance Mailbox Security Code Delete any mailbox, effectively unlocking it. • See Mailbox Security Code Delete (page 116) for more. • Also see Security Code in this glossary. 90 ◆ IntraMail Features DSX Product Description...
  • Page 103 An extension user can reply to a message in their mailbox Voice Mail Message Reply by dialing a simple code, without knowing the caller’s extension number. • See Message Reply (page 121) for more. IntraMail Features ◆ 91 DSX Product Description...
  • Page 104 A Subscriber Mailbox user can record and send a message Voice Mail Record and Send a Message to any other Subscriber Mailbox. • See Record and Send a Message (page 128) for more. 92 ◆ IntraMail Features DSX Product Description...
  • Page 105 • See Security Code (page 131) for more. • Also see Mailbox Security Code Delete in this glossary. Select Listen Mode • See Message Listen Mode in this glossary. Voice Mail IntraMail Features ◆ 93 DSX Product Description...
  • Page 106 See Transfer to a UCD Group (page 134) for more. See Screened Transfer and Unscreened Transfer in this Automated Attendant Transfer to an Extension glossary. • See Automated Attendant Transfer in this glossary. Voice Mail Transfer to the Automated Attendant 94 ◆ IntraMail Features DSX Product Description...
  • Page 107 A mailbox user can turn the volume up or down while lis- Voice Mail Volume Control with Voice Mail tening to their messages. • See Volume Control with Voice Mail (page 137) for more. IntraMail Features ◆ 95 DSX Product Description...

  • Page 108: Announcement Mailbox

    The Answer Table divides the time of day and day of the week into individual schedules, which in turn assign a Call Rout- 96 ◆ IntraMail Features DSX Product Description...

  • Page 109: The Default Mailbox And Routing Hierarchy

    Auto Attendant Do Not Disturb from system programming. A subscriber typically turns on Auto Attendant Do Not Disturb when they need to work at their desk undisturbed by outside calls from the Auto- mated Attendant. IntraMail Features ◆ 97 DSX Product Description...

  • Page 110: Auto Erase Or Save

    Mail automatically announces the date, time, and (optionally) the caller’s number at the end of each mes- sage. With Auto Time Stamp turned off, the subscriber must dial TI while listening to a message to get the same information. 98 ◆ IntraMail Features DSX Product Description...

  • Page 111: Automated Attendant

    Built-In Automated Attendant #AG + 001 Dial Action 423x: Dial Action Tables ● Table 1 Use Answer With these Which Chooses Call And Dial Action Table 1 dialing options Routing Mailbox 001. Table 1 IntraMail Features ◆ 99 DSX Product Description...

  • Page 112: Automated Attendant, Built-In

    When you log onto your own mailbox and use its features, you always hear your mailbox language. If you call a co-worker and leave a message, you will hear the system’s Primary Language. 100 ◆ IntraMail Features DSX Product Description...

  • Page 113: Call Forward To A Mailbox

    Caller follows key’s action in Next Call Rout- Routing Mailbox) ing Mailbox. Caller routes to the Next Call Routing Mail- box and hears its Instruction Menu. Caller skips greeting and can immediately start recording. IntraMail Features ◆ 101 DSX Product Description...

  • Page 114: Call Routing Mailbox

    If extensions share a Group Mailbox, any number of extensions in the group can screen an incoming message. The group extensions can monitor the incoming message simultaneously. If any group member answers the call (i.e., intercepts the incoming message), the remaining group members are immediately disconnected. 102 ◆ IntraMail Features DSX Product Description...

  • Page 115: Automatic Call Screening

    Conversation Record allows a subscriber to record their active call as a new message in their mailbox, which they can review later on. Conversation Record can be helpful when an extension user is on a call that IntraMail Features ◆ 103 DSX Product Description...

  • Page 116: Conversation Record Key For A Co-Worker's Mailbox

    Table. The dial action used depends on the setting in the active Call Routing Mailbox, which in turn depends on the Answer Table setup. - By default, Call Routing Mailbox 1 uses Dial Action Table 1. 104 ◆ IntraMail Features DSX Product Description...

  • Page 117: Directory Dialing

    Exit your mailbox by dialing a code or by hanging up. A Subscriber Mailbox user can exit their mailbox by dialing a code or by hanging up. After exiting, the sub- scriber can use their extension for normal call processing. IntraMail Features ◆ 105 DSX Product Description...

  • Page 118: Extension Hunting To Voice Mail

    Similar to Centrex Transfer, External Transfer allows your callers to easily reach branch offices and important off-site associates. Unlike Centrex Transfer, External Transfer does not require unique telco features. 106 ◆ IntraMail Features DSX Product Description...

  • Page 119: Fax Detection

    Flexible Mailbox Num- bering Plan lets you customize a site’s extension numbers and be assured that IntraMail will automatically adapt to the new configuration. Two-digit mailboxes are not supported in IntraMail. IntraMail Features ◆ 107 DSX Product Description...

  • Page 120: Forced Unscreened Transfer

    2 (GOTO 1) routes to Call Routing Mailbox 2, which is set up to give the caller single-digit dialing to Tech Service technicians. The Announcement Message for Announcement Mailbox 9 tells the caller how to locate the company. ❥ 108 ◆ IntraMail Features DSX Product Description...

  • Page 121: Greeting

    After the Automated Attendant answers, dial a digit (typically #) followed by their mailbox number. This ❥ method allows outside callers to log into their Subscriber Mailboxes from outside the company. Once they log into their mailbox, the user can dial to record a greeting. IntraMail Features ◆ 109 DSX Product Description...

  • Page 122: Group Mailbox

    An outside caller attempting to leave a message at an extension assigned to the Group Mailbox hears the ❥ prerecorded Instruction Menu message and can dial options allowed by the associated Dial Action Table. 110 ◆ IntraMail Features DSX Product Description...

  • Page 123: Guest Mailbox

    Dial Action Table, you may want to use Hang Up for unused actions (rather than the caller hearing the stan- dard error message). You might also want to use the Hang Up action as the Timeout destination for callers that wait too long to dial after the Automated Attendant answers. IntraMail Features ◆ 111 DSX Product Description...

  • Page 124: Instruction Menu

    Caller hears, “That is an invalid entry,” and the greeting repeats. Caller routes to the IntraMail hangs up. Next Call Routing Mailbox and hears its Instruction Menu. Caller skips greeting and can immediately start recording. 112 ◆ IntraMail Features DSX Product Description...

  • Page 125: Listening To Messages

    (17) • Select Saved Message List [Message List + Saved Messages] - [N/ (12) • Select All Message List [Message List + All Messages] - [N/A] Exit the listen mode. [Exit] - [Exit] IntraMail Features ◆ 113 DSX Product Description...

  • Page 126: Handling Partially Reviewed Messages

    While listening to a message, your telephone display shows you important information about the message. This includes: The caller’s telephone number (if available). ■ The selected Message List. ■ The message number in the selected list. ■ The date and time the message was left. ■ 114 ◆ IntraMail Features DSX Product Description...

  • Page 127: Log Onto Voice Mail

    Once they log into their mailbox, they can use the allowed features in the mailbox main menu. To avoid unauthorized IntraMail Features ◆ 115 DSX Product Description...

  • Page 128: Mailbox Name

    After a Subscriber Mailbox user logs into their mailbox, IntraMail provides them with the Main Menu of options. The Main Menu provides quick access to the most commonly used mailbox features in a central location. It includes listening and recording options, as well as additional selections for recording mailbox 116 ◆ IntraMail Features DSX Product Description...

  • Page 129: Make Call

    Then can just look at the display instead. While idle, the telephone display shows the number of new messages waiting in a subscriber’s mailbox. The message count automatically updates as the subscriber receives new messages and processes older messages. While logged into the mailbox, the tele- IntraMail Features ◆ 117 DSX Product Description...
  • Page 130 Subscriber Mailbox Super Display While Idle One new message waiting in the Subscriber Mailbox While Logged-in One new message waiting One saved message waiting in the Subscriber Mailbox in the Subscriber Mailbox 118 ◆ IntraMail Features DSX Product Description...

  • Page 131: Message Delete

    , they will then cycle through just their new message. Initially, a Subscriber Mailbox uses the All Message List. If they select a different message list, IntraMail reinstates the all Message List the next time they log onto their mailbox. IntraMail Features ◆ 119 DSX Product Description...

  • Page 132: Message Notification

    - The notification is considered acknowledged if the recipient logs onto the mailbox. Notification will not reoccur until the subscriber receives new messages. 120 ◆ IntraMail Features DSX Product Description...

  • Page 133: Message On Hold

    Message deletion can occur only after the Message Retention Guard Time expires. This prevents Message Retention from inadvertently deleting messages when you change the telephone sys- tem time and date. The guard time is fixed at 4 days. IntraMail Features ◆ 121 DSX Product Description...

  • Page 134: Message Storage Limit

    For each of the assigned Call Routing Mailboxes, set up the dialing options (Dial Action Table) and ❥ record an Instruction Menu. If multiple companies or departments share an IntraMail, messaging and calling between the workers of each company or department are not restricted. 122 ◆ IntraMail Features DSX Product Description...

  • Page 135: Next Call Routing Mailbox

    Routing Mailbox. the greeting repeats. Caller routes to the IntraMail hangs up. Next Call Routing Mailbox and hears its Instruction Menu. Caller skips greeting and can immediately start recording. IntraMail Features ◆ 123 DSX Product Description...

  • Page 136: Logging Onto A Subscriber Mailbox While Listening To The Greeting

    # and their mailbox number to log onto their mailbox. By default, this option is provided in Call Routing Mailbox 1. Additionally, the subscriber should enable a Security Code for their mailbox to prevent unauthorized logons. 124 ◆ IntraMail Features DSX Product Description...
  • Page 137 If caller doesn’t dial, they hear the announcement repeat x number of times and then IntraMail hangs up. • If the caller dials a digit during the announcement, they route to the Next Call Routing Mailbox. IntraMail Features ◆ 125 DSX Product Description...
  • Page 138 If the caller dials a digit during the announcement, IntraMail says “That is an invalid entry” and aborts the announce- ment. The announcement repeats (if allowed by the Repeat Count) and then IntraMail hangs up. 126 ◆ IntraMail Features DSX Product Description...

  • Page 139: Programming Voice Mail

    This is typically used with a Next Call Routing Mailbox when the caller is asked to dial a digit (e.g., 1) to leave a message. Otherwise, the mailbox greeting (if recorded) would be heard again. IntraMail Features ◆ 127 DSX Product Description...

  • Page 140: Record And Send A Message

    While recording a message, a Subscriber Mailbox user has several recording options from which to choose. The following table shows these options. Message Recording Options Option Description Options available while recording: Pause/resume recording. Erase the recording. End recording. Dial 0 while recording to hear the list of options. 128 ◆ IntraMail Features DSX Product Description...

  • Page 141: Remote Programming

    It is similar to telephone system screened transfers in which the transferring party controls the transfer. After an Automated IntraMail Features ◆ 129 DSX Product Description...

  • Page 142: Screened Vs. Unscreened Transfer

    Automated Attendant caller hears, “That is an invalid entry,” and then returns to the Automated Attendant. The table on the next page shows in detail how Screened Transfer operates. 130 ◆ IntraMail Features DSX Product Description...

  • Page 143: Security Code

    A mailbox can have a security code to protect it from unauthorized access. A Security Code must be 4 digits long, using 0-9. If a subscriber wants to keep their mailbox private, they can enter a Security Code. No one else can use the subscriber’s mailbox unless they know the code. IntraMail Features ◆ 131 DSX Product Description...

  • Page 144: Single Digit Dialing

    Erase a mailbox greeting. .Greeting (page 109) [Erase Greeting] - [Greet] • With Multiple Greetings, this option simultaneously erases all recorded greetings in a Subscriber Mailbox. Additionally, the active greeting is reset to 1. 132 ◆ IntraMail Features DSX Product Description...

  • Page 145: System Administrator Mailbox

    The Time and Date is retained if the telephone system power should fail or the system resets. In addition, a Subscriber Mailbox user can hear the time and date when they call their mailbox. IntraMail Features ◆ 133 DSX Product Description...

  • Page 146: Time And Date Stamp

    “That is an invalid entry.” IntraMail then repeats the dialing options (Instruction Menu) to the caller. If a Dial Action Table key assignment has no function, you should normally leave it undefined. 134 ◆ IntraMail Features DSX Product Description...

  • Page 147: Unscreened Transfer

    IntraMail then default phone system, prompts caller to leave a prompts caller to leave a plays name (if recorded) message. message. or extension number. Intr- aMail then prompts caller to leave a message. IntraMail Features ◆ 135 DSX Product Description...

  • Page 148: Voice Mail Overflow

    A line that directly rings an extension or can overflow to that extension’s mailbox if not answered. Ring Group Direct Inward Line (DIL) Overflow ❥ A Direct Inward Line (DIL) to the Ring Group master number can overflow to the group’s mailbox. See Group Mailbox (page 110) for more. 136 ◆ IntraMail Features DSX Product Description...

  • Page 149: Voice Prompting Messages

    Volume Con- trols let the user interactively adjust the loudness of the IntraMail messages and prompts to a comfortable level. IntraMail Features ◆ 137 DSX Product Description...
  • Page 150 138 ◆ IntraMail Features DSX Product Description...

  • Page 151: Specifications And Parts

    8 (7 and All Call) External Page Audio Output: 1 (on CPU) Music Inputs: 2 (on CPU) Conference Circuits: 32 Conference circuits dynamically allocated, with 8 parties max per Conference. Conference circuits provided on CPU. Specifications and Parts ◆ 139 DSX Product Description...
  • Page 152 120 VAC + 10% @ 50-60 Hz Output Power: 91 Watts @ 100% full load Input Current: 1.5A @ 110V 165 VA Kwh: .165 KwH BTU: 563 BU Grounding Requirements: 12 AWG copper wire 140 ◆ Specifications and Parts DSX Product Description...
  • Page 153 Ringing cycles through the ports, ringing four ports at a time. Line Voltages Ringing voltage 42-103 VAC @ 20 Hz Battery (from telco) 44-56 VDC External Paging Output Impedance: 600 Ohm Output Level: 0 dBr @ 1.0 KHz Specifications and Parts ◆ 141 DSX Product Description...
  • Page 154 USB and ethernet connectors are located on the CPU Card. USB: USB 2.0 full speed (12 Mbits/sec) Ethernet Auto Sensing 2PGDAD Module Specifications Relay Contacts Configuration: Normally open Maximum Contact Ratings: 500 mA @ 24 VDC 250 mA @ 120 VAC 142 ◆ Specifications and Parts DSX Product Description...
  • Page 155 35 mA 2PGDAD Module 2-wire 26 AWG 2-wire 24 AWG 2-wire 22 AWG 1640 DSX Analog Door 2-wire 26 AWG Box to 2PGDAD Module 2-wire 24 AWG 2-wire 22 AWG 1640 Specifications and Parts ◆ 143 DSX Product Description...

  • Page 156: Parts List

    Cordless Lite II Wall Mount Bracket for Handset Charger 730633 Cordless Lite II Handset Battery 730631 Cordless Lite II Belt Clip 730634 Cordless Lite II M175 Headset 750637 Cordless Lite II MX150 Headset 750642 144 ◆ Specifications and Parts DSX Product Description...
  • Page 157 DTR-1HM-1 Telephone Labels Black 780404 Metallic Green 780405 Metallic Silver 780406 Lime Green 780407 Preprint (blank) 780460 DTH-1-1 Telephone Labels Metallic Silver 780450 DSX Telephone Headsets Description Part Number See Headsets (page 5). Specifications and Parts ◆ 145 DSX Product Description...
  • Page 158 16 Port CO Line Card (16COIU) 1091005 8 Port CO Line Card (16COIU) 1091009 IntraMail Description Part Number IntraMail 8 Port x 16 Hour 1091013 IntraMail 4 Port x 8 Hour 1091011 146 ◆ Specifications and Parts DSX Product Description...
  • Page 159 1091018 34 Button Clear Plastic Cover 1091019 34 Button Super Display Clear Plastic Cover 1091020 60 Button DSS Clear Plastic Cover 1091021 RFI Bead Kit 88901 Replacement Battery for CPU Card EX0254-0040 Specifications and Parts ◆ 147 DSX Product Description...
  • Page 160 Parts List 148 ◆ Specifications and Parts DSX Product Description...
  • Page 162 NEC Unified Solutions, Inc. 4 Forest Parkway, Shelton, CT 06484 TEL: 203-926-5400 FAX: 203-929-0535 www.necunifiedsolutions.com (1093093) June 12, 2006, Rev 2 Printed in U.S.A.

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