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ELITE IPK TELEPHONES 8-Button Non Display 8-Button Display 16-Button Display Speaker Large LED 11 Directory Key (DIR) Line Keys/ Alphanumeric 12 Message Programmable Function 3x24 Character Key (MSG) Keys LCD Display Dialpad/Dedicated Hookswitch 13 MIC Key Function Keys Microphone Headset Jack Volume Control 10 Soft Keys...
2 (all rows) 32-Button Display with 16 DSS/BLF One Touch Keys 16-Button Multiline Liquid Display Speaker Large LED 11 Directory Key (DIR) Line Keys/ Alphanumeric 12 Message Key Programmable Keys Display (MSG) Dialpad/Dedicated Hookswitch 13 MIC Key Function Keys Microphone Built-in Headset Jack Volume Control...
GENERAL INFORMATION The following should be considered when reviewing this User Guide: All operational instructions assume Prime Line Pickup is assigned to intercom dial tone, Ringing Line Preference is assigned to all telephones, a Line and Second Incoming Extension key has been assigned to all multiline telephones.
ANSWERING CALLS Ringing Calls Lift the handset. Converse. When assigned the Delayed Ringing feature, incoming calls will Note: first ring at a primary station. If the call is unanswered after a preprogrammed time interval, calls will also ring at the assigned secondary station.
Camp-on (Call Waiting) Receive camp-on tone while on another call: Replace the handset to disconnect present call. - OR - Press Hold and press the Hookswitch to converse with the second party. Off-Hook Signaling With a call in progress: Receive Off-Hook Signaling. Press the Answer key, then converse with the second party.
Outside Calls Lift the handset. Dial the trunk access code, i.e. 9. - OR - Press an idle Outside Line key. Dial the telephone number. Converse. Trunk Queuing After pressing a busy Line key and receiving the trunk busy indication: Dial # or press Trunk Queuing/Camp On key (Service Code 751: 35).
Speed Dial - System/Group/Station To dial a Station Speed Dialing number: Press the Speaker key. Dial #7 (default Service Code). To preselect, press a line key in step 1 (instead of Speaker). Note: Dial the Station Speed Dial buffer number (0~9). 1 = Station Speed Dial buffer 1 2 = Station Speed Dial buffer 2 “...
Initially (at default), there are 1000 System Speed Dial Note 1: buffers. Unless you preselect, Trunk Group Routing selects the trunk Note 2: for the call. The system may optionally select a specific Trunk Group for the call. If you have a DSS Console, you may be able to press a DSS Note 3: Console key to chain to a stored number.
MICROPHONE CONTROL Press the MIC key. A lit MIC LED indicates that the MIC is on. SPEAKERPHONE CALLS Press the Speaker key and the LED lights. Ensure that the MIC LED is lit. Place internal or outside call. Converse. Press the Speaker key to disconnect call. The handset may be used at any time during the conversation.
HOLDING CALLS System Hold Exclusive Hold With a call in progress: With a call in progress: 1. Press Hold. 1. Press the Exclusive Hold key (Service Code 751: 45). To retrieve a held call, press the flashing Line key or Conf key Note 1: (internal calls).
To transfer a call directly to a personal voice mailbox, dial 8 Note 4: after dialing the station number. CONFERENCE Establish intercom or trunk call. Press Conf or Conference key (Service Code 751: 07). Dial the extension you want to add. - OR - Access outside call.
CALL PARK - SYSTEM To Park a call in a system orbit: You can Park Intercom or trunk calls. Note: Press the Park key (Service Code 752: 04 + orbit). The Park key LED lights. Note: Use Paging to announce call. Press Speaker to hang up.
CALL PARK – STEP CALL (Version 2000 or higher software is required) To Park a call in the first available system orbit: You can Park Intercom or trunk calls. Note: Press the Hold or Transfer key. Dial #6. If you hear busy tone, the orbit is busy. Proceed to step 3. Note: Dial Program 20-11-27 must be enabled in the Multiline Terminal’s...
STATION BUSY/NO ANSWER OPTIONS Callback To place a Callback: Call unavailable (busy or unanswered) extension. Dial # or press Callback key (Service Code 751: 35). Hang up. Lift the handset when the busy extension calls you back. If the unavailable extension was unanswered (not busy), the Note 1: Callback goes through after your co-worker uses their telephone for the first time.
Message Waiting To leave a Message Waiting: Call busy or unanswered extension. Dial 0 or press Message Waiting key (Service Code 751: 38). Hang up. To answer a Message Waiting: When you have a message, your MW LED flashes. Note: Press the Speaker key and dial - OR - Press the Message Waiting key (Service Code 751: 38).
Tone Override To send off-hook signals to an extension busy on a call: Your extension may send off-hook signals automatically. Note: Dial - OR - Dial 709. Press the Off-Hook Signaling key (Service Code 751: 33). You hear Ring Busy Tone. Note 1: The called extension hears Call Alert Notification.
Voice Over To initiate a Voice Over to a busy extension: Press Voice Over key (Service Code 751: 48). - OR - Dial 6. You hear an alert tone and the Voice Over key flashes. You can Note: talk to the called party after the alert tone ends. To respond to a Voice Over alert tone to your extension: You can only respond if you have a Voice Over key.
CO/PBX DIALING OPTIONS Save Number Dialed To save the outside number you just dialed (up to 24 digits): Use this feature before hanging up. Note: Press the Save Number Dialed key (Service Code 751: 30). To redial a saved number: Press an idle trunk line key.
Memo Dial To store a number while you are on a call: While on a call, press Memo Dial key (Service Code 751: 31). Dial number you want to store. Press Memo Dial key again and continue with conversation. To call a stored Memo Dial number: Do not lift the handset.
Repeat Redial To use Repeat Redial (if the outside party you call is unavailable or busy): Place a trunk call. Listen for busy tone or ring-no-answer. Note: Press the Feature + Redial keys. - OR - Press the Repeat Redial key (Service Code 751: 29). Your Repeat Redial key flashes while you wait for the system to Note: redial.
Caller ID Answer Receive incoming ringing or transferred outside call: Review the telephone display for the calling party’s name or number. Answer the call accordingly. Temporary Memory An unanswered call will cause the Call History key (Service Code 751: 08) to flash, indicating a new call has been placed in the temporary memory.
CALL PICKUP Group Call Pickup To answer a call ringing another telephone in your Pickup Group: Pick up the handset or press the Speaker key. Press the Group Call Pickup key (Service Code 751: 24). - OR - Dial 756 or Service Code # can pick up any call in the group, plus any Note:...
Directed Call Pickup To use Directed Call Pickup to intercept a call to a co-worker’s extension: Pick up the handset or press the Speaker key. Dial Dial the number of extension whose call you want to intercept. If more than one call is coming in, the system sets the priority Note: for which call it will answer first.
To Page an external zone: Press External Paging key (Service Code 751: 19 for External Paging zones or 20 for External All Call Paging). Make announcement. - OR - Press the Speaker key or pick up the handset. - OR - Dial 703 and the External Paging Zone code (1~8 or 0 for All Call).
To join a Meet Me External Page: Press the Speaker key or pick up the handset. Dial 765. Dial the announced External Paging Zone (0~8). You connect to the other party. Note: BACKGROUND MUSIC To turn Background Music on or off: Press the Speaker key.
To cancel Call Forward – Immediate at a forwarding station: Pick up the handset or press the Speaker key. Dial the Call Forward - Immediate Service Code (default: 741). - OR - Press the Call Forwarding Programmable Function Key (Service Code 751: 10). Dial 0 (Cancel).
To cancel Call Forward – Busy/No Answer at a forwarding station: Pick up the handset or press the Speaker key. Dial the Call Forward - Busy/No Answer Service Code (default: 744). - OR - Press the Call Forwarding Programmable Function Key (Service Code 751: 13).
SELECTABLE DISPLAY MESSAGING To select a message: Press the Speaker key. Press the Text Message key (Service Code 751: 18 + 01~20). Use Volume Up or Volume Down keys to scroll through the messages if desired. For messages 1~8 and 10, enter digits to append the message if needed.
SET RELOCATION To exchange two terminals: Pick up the handset or press the Speaker key. Dial the Extension Data Swap Service Code - not assigned at default. Dial the Extension Data Swap Password - not assigned at default. Dial the extension to be swapped with or relocated to. When successfully completed, confirmation tone will be heard and the display will show completed.
To release Dial Block: Press the Speaker key. Dial 600. Dial the 4-digit Dial Block Code. Dial 0. Confirmation tone is heard. Note: Press the Speaker key to hang up. At default, Dial Block restriction Class per Extension is denied. Note: ACCOUNT CODE ENTRY To enter an Account Code any time while on a trunk call:...
To enter an Account Code before dialing the outside number: If your system has Forced Account Codes, you must use this procedure. If it has Verified Account Codes, you can use this procedure instead of letting the system prompt you for your Account Code. You may also use this procedure if your system has Optional Account Codes.
AUTOMATIC CALL DISTRIBUTION (ACD) Agent Log In To log in: Press the ACD LOG IN/LOG OUT key (Service Code 752: 10). - OR - Press the Speaker key and dial the Log In service code (Default Dial the log in code (up to 20 digits). This step is not required if the ID code is disabled.
Multiple AIC Agent Log In To log in: Press the ACD LOG IN/LOG OUT key (Service Code 752: 10). - OR - Press the Speaker key and dial the AIC Log In service code - not assigned at default. Dial 0 to cancel the log out option. Dial the Agent Identity Code (AIC) (up to four digits).
Rest Mode To set the manual Rest Mode: From an idle state, press the ACD Rest Mode key (Service Code 752: 13). The ACD Rest Mode key lights. If the Rest Mode key is Note 1: pressed while the agent is on an active call, the key will flash until the agent hangs up.
When Logged Out of ACD Group: When ACD agents are logged out and a call is placed into the ACD queue, the telephones of the logged out agents will display the Queue Status and hear the alarm according to the settings defined in system programming.
STATION SPEED DIAL — DIAL ACCESS To store a Station Speed Dialing number (display telephones only): Press the Speaker key. Dial 755. Dial the Station Speed Dial buffer number to be programmed (0~9). 1 = Station Speed Dial buffer 1 2 = Station Speed Dial buffer 2 "...
Key for Entering Names Use this keypad When you want to. . . digit . . . Enter characters: # = Accepts an entry (only required if two letters on the same key are needed - ex: TOM). Pressing # again = Space. Conf Clears the character entry one character at a time (used when entering the Name).
Function Numbers Function Number List  Normal Function Code (00 - 99) (Service Code 751) Function Function Additional Data Number Not Defined DSS / One-Touch Extension number or any numbers (up to 24 digits). Press HOLD to write. Microphone Key (ON/OFF) DND Key BGM (ON/OFF) Headset...
Function Number List  Normal Function Code (00 - 99) (Service Code 751) Function Function Additional Data Number Internal All Call Paging Meet-Me Answer to Internal Paging Call Pickup Call Pickup for Another Group Call Pickup for Specified Call Pickup Group Number Group Speed Dial -Common/ Private Speed Dial Number (Common...
Function Number List  Normal Function Code (00 - 99) (Service Code 751) Function Function Additional Data Number Department Group Log Out Reverse Voice Over Extension Number Voice Over Extension Number Call Redirect Extension Number or Voice Mail Number Account Code General Purpose Relay Relay No (0, 1~8) Automatic Answer with Delay...
Function Number List  Normal Function Code (00 - 99) (Service Code 751) Function Function Additional Data Number --- Not Used --- --- Not Used --- --- Not Used --- --- Not Used --- Message Change for Voice Extension Number or Attendant Department Group Number Keypad Facility Key...
Function Number List  Normal Function Code (00 - 99) (Service Code 751) Function Function Additional Data Number Private Call Refuse Caller ID Refuse Dial-In Mode Switching Do-Not-Call Setup Do-Not-Call Data Registration Live Recording Key 92 ~ 99 --- Not Used --- Character Entry Key for Entering Names When entering names, refer to this chart.
Key for Entering Names When entering names, refer to this chart. Use this keypad When you want to. . . digit . . . Conf Clears the character entry one character at a time (used when entering the Name). Exit Clears all the entries from the point of the flashing cursor and to the right (used when entering the Number, this clears both the number and name).