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NEC ELECTRA ELITE IPK II User Manual

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  • Page 1 NOTICE Note that when converting this document from its original format to a .pdf file, some minor font and format changes may occur. When viewing and printing this document, we cannot guarantee that your specific PC or printer will support all of the fonts or graphics.
  • Page 3 Multiline Telephone User Guide...

  • Page 5: Table Of Contents

    Table of Contents ELITE IPK TELEPHONES ............1 GENERAL INFORMATION ............3 ANSWERING CALLS ..............4 Ringing Calls ....................4 Ringing Calls To A Second Incoming Extension/CAR/VE Key ....4 Voice Announce Calls ................4 Camp-on (Call Waiting) ................5 Off-Hook Signaling ..................
  • Page 6 TRANSFERRING CALLS ............10 CONFERENCE ................11 CALL PARK - SYSTEM ............12 CALL PARK – STEP CALL ............13 STATION BUSY/NO ANSWER OPTIONS ......14 Callback ....................14 Message Waiting ..................15 Tone Override ..................16 Department Step Call ................16 Voice Over ....................
  • Page 7 CALL FORWARDING ............... 25 All Calls (CF/A) ..................25 Call Forward Busy/No Answer (B/NA) ............26 SELECTABLE DISPLAY MESSAGING ........28 SET RELOCATION ..............29 CODE RESTRICTION, DIAL BLOCK ........29 ACCOUNT CODE ENTRY ............30 AUTOMATIC CALL DISTRIBUTION (ACD) ......32 Agent Log In .....................
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  • Page 9: Elite Ipk Telephones

    ELITE IPK TELEPHONES 8-Button Non Display 8-Button Display 16-Button Display Speaker Large LED 11 Directory Key (DIR) Line Keys/ Alphanumeric 12 Message Programmable Function 3x24 Character Key (MSG) Keys LCD Display Dialpad/Dedicated Hookswitch 13 MIC Key Function Keys Microphone Headset Jack Volume Control 10 Soft Keys...
  • Page 10 2 (all rows) 32-Button Display with 16 DSS/BLF One Touch Keys 16-Button Multiline Liquid Display Speaker Large LED 11 Directory Key (DIR) Line Keys/ Alphanumeric 12 Message Key Programmable Keys Display (MSG) Dialpad/Dedicated Hookswitch 13 MIC Key Function Keys Microphone Built-in Headset Jack Volume Control...

  • Page 11: General Information

    GENERAL INFORMATION The following should be considered when reviewing this User Guide: All operational instructions assume Prime Line Pickup is assigned to intercom dial tone, Ringing Line Preference is assigned to all telephones, a Line and Second Incoming Extension key has been assigned to all multiline telephones.

  • Page 12: Answering Calls

    ANSWERING CALLS Ringing Calls Lift the handset. Converse. When assigned the Delayed Ringing feature, incoming calls will Note: first ring at a primary station. If the call is unanswered after a preprogrammed time interval, calls will also ring at the assigned secondary station.

  • Page 13: Camp-On (Call Waiting)

    Camp-on (Call Waiting) Receive camp-on tone while on another call: Replace the handset to disconnect present call. - OR - Press Hold and press the Hookswitch to converse with the second party. Off-Hook Signaling With a call in progress: Receive Off-Hook Signaling. Press the Answer key, then converse with the second party.

  • Page 14: Outside Calls

    Outside Calls Lift the handset. Dial the trunk access code, i.e. 9. - OR - Press an idle Outside Line key. Dial the telephone number. Converse. Trunk Queuing After pressing a busy Line key and receiving the trunk busy indication: Dial # or press Trunk Queuing/Camp On key (Service Code 751: 35).

  • Page 15: Speed Dial - System/Group/Station

    Speed Dial - System/Group/Station To dial a Station Speed Dialing number: Press the Speaker key. Dial #7 (default Service Code). To preselect, press a line key in step 1 (instead of Speaker). Note: Dial the Station Speed Dial buffer number (0~9). 1 = Station Speed Dial buffer 1 2 = Station Speed Dial buffer 2 “...
  • Page 16 Initially (at default), there are 1000 System Speed Dial Note 1: buffers. Unless you preselect, Trunk Group Routing selects the trunk Note 2: for the call. The system may optionally select a specific Trunk Group for the call. If you have a DSS Console, you may be able to press a DSS Note 3: Console key to chain to a stored number.

  • Page 17: Microphone Control

    MICROPHONE CONTROL Press the MIC key. A lit MIC LED indicates that the MIC is on. SPEAKERPHONE CALLS Press the Speaker key and the LED lights. Ensure that the MIC LED is lit. Place internal or outside call. Converse. Press the Speaker key to disconnect call. The handset may be used at any time during the conversation.

  • Page 18: Holding Calls

    HOLDING CALLS System Hold Exclusive Hold With a call in progress: With a call in progress: 1. Press Hold. 1. Press the Exclusive Hold key (Service Code 751: 45). To retrieve a held call, press the flashing Line key or Conf key Note 1: (internal calls).

  • Page 19: Conference

    To transfer a call directly to a personal voice mailbox, dial 8 Note 4: after dialing the station number. CONFERENCE Establish intercom or trunk call. Press Conf or Conference key (Service Code 751: 07). Dial the extension you want to add. - OR - Access outside call.

  • Page 20: Call Park - System

    CALL PARK - SYSTEM To Park a call in a system orbit: You can Park Intercom or trunk calls. Note: Press the Park key (Service Code 752: 04 + orbit). The Park key LED lights. Note: Use Paging to announce call. Press Speaker to hang up.

  • Page 21: Call Park - Step Call

    CALL PARK – STEP CALL (Version 2000 or higher software is required) To Park a call in the first available system orbit: You can Park Intercom or trunk calls. Note: Press the Hold or Transfer key. Dial #6. If you hear busy tone, the orbit is busy. Proceed to step 3. Note: Dial Program 20-11-27 must be enabled in the Multiline Terminal’s...

  • Page 22: Station Busy/No Answer Options

    STATION BUSY/NO ANSWER OPTIONS Callback To place a Callback: Call unavailable (busy or unanswered) extension. Dial # or press Callback key (Service Code 751: 35). Hang up. Lift the handset when the busy extension calls you back. If the unavailable extension was unanswered (not busy), the Note 1: Callback goes through after your co-worker uses their telephone for the first time.

  • Page 23: Message Waiting

    Message Waiting To leave a Message Waiting: Call busy or unanswered extension. Dial 0 or press Message Waiting key (Service Code 751: 38). Hang up. To answer a Message Waiting: When you have a message, your MW LED flashes. Note: Press the Speaker key and dial - OR - Press the Message Waiting key (Service Code 751: 38).

  • Page 24: Tone Override

    Tone Override To send off-hook signals to an extension busy on a call: Your extension may send off-hook signals automatically. Note: Dial - OR - Dial 709. Press the Off-Hook Signaling key (Service Code 751: 33). You hear Ring Busy Tone. Note 1: The called extension hears Call Alert Notification.

  • Page 25: Voice Over

    Voice Over To initiate a Voice Over to a busy extension: Press Voice Over key (Service Code 751: 48). - OR - Dial 6. You hear an alert tone and the Voice Over key flashes. You can Note: talk to the called party after the alert tone ends. To respond to a Voice Over alert tone to your extension: You can only respond if you have a Voice Over key.

  • Page 26: Co/Pbx Dialing Options

    CO/PBX DIALING OPTIONS Save Number Dialed To save the outside number you just dialed (up to 24 digits): Use this feature before hanging up. Note: Press the Save Number Dialed key (Service Code 751: 30). To redial a saved number: Press an idle trunk line key.

  • Page 27: Memo Dial

    Memo Dial To store a number while you are on a call: While on a call, press Memo Dial key (Service Code 751: 31). Dial number you want to store. Press Memo Dial key again and continue with conversation. To call a stored Memo Dial number: Do not lift the handset.

  • Page 28: Repeat Redial

    Repeat Redial To use Repeat Redial (if the outside party you call is unavailable or busy): Place a trunk call. Listen for busy tone or ring-no-answer. Note: Press the Feature + Redial keys. - OR - Press the Repeat Redial key (Service Code 751: 29). Your Repeat Redial key flashes while you wait for the system to Note: redial.

  • Page 29: Caller Id

    Caller ID Answer Receive incoming ringing or transferred outside call: Review the telephone display for the calling party’s name or number. Answer the call accordingly. Temporary Memory An unanswered call will cause the Call History key (Service Code 751: 08) to flash, indicating a new call has been placed in the temporary memory.

  • Page 30: Call Pickup

    CALL PICKUP Group Call Pickup To answer a call ringing another telephone in your Pickup Group: Pick up the handset or press the Speaker key. Press the Group Call Pickup key (Service Code 751: 24). - OR - Dial 756 or Service Code # can pick up any call in the group, plus any Note:...

  • Page 31: Directed Call Pickup

    Directed Call Pickup To use Directed Call Pickup to intercept a call to a co-worker’s extension: Pick up the handset or press the Speaker key. Dial Dial the number of extension whose call you want to intercept. If more than one call is coming in, the system sets the priority Note: for which call it will answer first.

  • Page 32: Meet-Me Answer

    To Page an external zone: Press External Paging key (Service Code 751: 19 for External Paging zones or 20 for External All Call Paging). Make announcement. - OR - Press the Speaker key or pick up the handset. - OR - Dial 703 and the External Paging Zone code (1~8 or 0 for All Call).

  • Page 33: Background Music

    To join a Meet Me External Page: Press the Speaker key or pick up the handset. Dial 765. Dial the announced External Paging Zone (0~8). You connect to the other party. Note: BACKGROUND MUSIC To turn Background Music on or off: Press the Speaker key.

  • Page 34: Call Forward Busy/No Answer (B/Na)

    To cancel Call Forward – Immediate at a forwarding station: Pick up the handset or press the Speaker key. Dial the Call Forward - Immediate Service Code (default: 741). - OR - Press the Call Forwarding Programmable Function Key (Service Code 751: 10). Dial 0 (Cancel).
  • Page 35 To cancel Call Forward – Busy/No Answer at a forwarding station: Pick up the handset or press the Speaker key. Dial the Call Forward - Busy/No Answer Service Code (default: 744). - OR - Press the Call Forwarding Programmable Function Key (Service Code 751: 13).

  • Page 36: Selectable Display Messaging

    SELECTABLE DISPLAY MESSAGING To select a message: Press the Speaker key. Press the Text Message key (Service Code 751: 18 + 01~20). Use Volume Up or Volume Down keys to scroll through the messages if desired. For messages 1~8 and 10, enter digits to append the message if needed.

  • Page 37: Set Relocation

    SET RELOCATION To exchange two terminals: Pick up the handset or press the Speaker key. Dial the Extension Data Swap Service Code - not assigned at default. Dial the Extension Data Swap Password - not assigned at default. Dial the extension to be swapped with or relocated to. When successfully completed, confirmation tone will be heard and the display will show completed.

  • Page 38: Account Code Entry

    To release Dial Block: Press the Speaker key. Dial 600. Dial the 4-digit Dial Block Code. Dial 0. Confirmation tone is heard. Note: Press the Speaker key to hang up. At default, Dial Block restriction Class per Extension is denied. Note: ACCOUNT CODE ENTRY To enter an Account Code any time while on a trunk call:...
  • Page 39 To enter an Account Code before dialing the outside number: If your system has Forced Account Codes, you must use this procedure. If it has Verified Account Codes, you can use this procedure instead of letting the system prompt you for your Account Code. You may also use this procedure if your system has Optional Account Codes.

  • Page 40: Automatic Call Distribution (Acd)

    AUTOMATIC CALL DISTRIBUTION (ACD) Agent Log In To log in: Press the ACD LOG IN/LOG OUT key (Service Code 752: 10). - OR - Press the Speaker key and dial the Log In service code (Default Dial the log in code (up to 20 digits). This step is not required if the ID code is disabled.

  • Page 41: Multiple Aic Agent Log In

    Multiple AIC Agent Log In To log in: Press the ACD LOG IN/LOG OUT key (Service Code 752: 10). - OR - Press the Speaker key and dial the AIC Log In service code - not assigned at default. Dial 0 to cancel the log out option. Dial the Agent Identity Code (AIC) (up to four digits).

  • Page 42: Rest Mode

    Rest Mode To set the manual Rest Mode: From an idle state, press the ACD Rest Mode key (Service Code 752: 13). The ACD Rest Mode key lights. If the Rest Mode key is Note 1: pressed while the agent is on an active call, the key will flash until the agent hangs up.

  • Page 43: Answering A Call Using A Headset

    When Logged Out of ACD Group: When ACD agents are logged out and a call is placed into the ACD queue, the telephones of the logged out agents will display the Queue Status and hear the alarm according to the settings defined in system programming.

  • Page 44: Station Speed Dial - Dial Access

    STATION SPEED DIAL — DIAL ACCESS To store a Station Speed Dialing number (display telephones only): Press the Speaker key. Dial 755. Dial the Station Speed Dial buffer number to be programmed (0~9). 1 = Station Speed Dial buffer 1 2 = Station Speed Dial buffer 2 "...

  • Page 45: Line Keys/Programmable Function Keys

    Key for Entering Names Use this keypad When you want to. . . digit . . . Enter characters: # = Accepts an entry (only required if two letters on the same key are needed - ex: TOM). Pressing # again = Space. Conf Clears the character entry one character at a time (used when entering the Name).

  • Page 46: Function Numbers

    Function Numbers Function Number List [1] Normal Function Code (00 - 99) (Service Code 751) Function Function Additional Data Number Not Defined DSS / One-Touch Extension number or any numbers (up to 24 digits). Press HOLD to write. Microphone Key (ON/OFF) DND Key BGM (ON/OFF) Headset...
  • Page 47 Function Number List [1] Normal Function Code (00 - 99) (Service Code 751) Function Function Additional Data Number Internal All Call Paging Meet-Me Answer to Internal Paging Call Pickup Call Pickup for Another Group Call Pickup for Specified Call Pickup Group Number Group Speed Dial -Common/ Private Speed Dial Number (Common...
  • Page 48 Function Number List [1] Normal Function Code (00 - 99) (Service Code 751) Function Function Additional Data Number Department Group Log Out Reverse Voice Over Extension Number Voice Over Extension Number Call Redirect Extension Number or Voice Mail Number Account Code General Purpose Relay Relay No (0, 1~8) Automatic Answer with Delay...
  • Page 49 Function Number List [1] Normal Function Code (00 - 99) (Service Code 751) Function Function Additional Data Number --- Not Used --- --- Not Used --- --- Not Used --- --- Not Used --- Message Change for Voice Extension Number or Attendant Department Group Number Keypad Facility Key...

  • Page 50: Character Entry

    Function Number List [1] Normal Function Code (00 - 99) (Service Code 751) Function Function Additional Data Number Private Call Refuse Caller ID Refuse Dial-In Mode Switching Do-Not-Call Setup Do-Not-Call Data Registration Live Recording Key 92 ~ 99 --- Not Used --- Character Entry Key for Entering Names When entering names, refer to this chart.
  • Page 51 Key for Entering Names When entering names, refer to this chart. Use this keypad When you want to. . . digit . . . Conf Clears the character entry one character at a time (used when entering the Name). Exit Clears all the entries from the point of the flashing cursor and to the right (used when entering the Number, this clears both the number and name).
  • Page 52 Notes...
  • Page 54 © 2006 NEC Unified Solutions, Inc. Document Revision 2 The material contained herein is subject to change without prior notice at the sole For more information contact: discretion of NEC Unified Solutions, Inc. NEC Unified Solutions, Inc. 6555 N State Highway 161...

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