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   Summary of Contents for NEC Electra Elite IPK II System

  • Page 1

    Notice Note that when converting this document from its original format to a .pdf file, some minor font and format changes may occur. When viewing and printing this document, we cannot guarantee that your specific PC or printer will support all of the fonts or graphics. Therefore, when you view the document, fonts may be substituted and your individual printer may not have the capability to print the document correctly.

  • Page 3

    EATURES AND PECIFICATIONS ANUAL INT-1072 (IPK II) OCUMENT EVISION 2100) ERSION...

  • Page 5

    NEC Unified Solutions, Inc. reserves the right to change the specifications, functions, or features at any time without notice. NEC Unified Solutions, Inc. has prepared this document for use by its employees and customers. The information contained herein is the property of NEC Unified Solutions, Inc. and shall not be reproduced without prior written approval of NEC Unified Solutions, Inc.

  • Page 7

    The Electra Elite IPK II system meets the customer needs today, and as business expands, the system can be expanded to grow as well. The Electra Elite IPK II system has a set of manuals that provide all the information necessary to install and support the system. This preface describes these manuals.

  • Page 8

    Electra Elite IPK II Programming Manual This manual provides instructions for programming the Electra Elite IPK II system using a Multiline Terminal or PC.

  • Page 9: Table Of Contents

    TABLE OF CONTENTS ___________________________________________________________________________________ Chapter 1 Introduction Section 1 General Information ..................1-1 Section 2 Multiline Terminals used with the System ............. 1-1 Chapter 2 Features Section 1 About This Chapter ..................2-1 Section 2 Important Notes .................... 2-2 Section 3 IPK to IPK II Feature Comparison List ............

  • Page 10: Table Of Contents

    Document Revision 4C Electra Elite IPK II ___________________________________________________________________________________ Barge-In ....................2-97 Battery Backup – System Memory ............. 2-101 Battery Backup – System Power ............2-103 Call Appearance (CAP) Keys ............. 2-105 Call Arrival (CAR) Keys ..............2-109 Call Duration Timer ................2-113 Call Forwarding ..................

  • Page 11: Table Of Contents

    Electra Elite IPK II Document Revision 4C ___________________________________________________________________________________ Continued Dialing ................2-263 Cordless Telephone Connection ............2-267 Data Line Security ................2-271 Delayed Ringing ................. 2-273 Department Calling ................2-277 Department Step Calling ..............2-287 Dialing Number Preview ..............2-289 Dial Pad Confirmation Tone ...............

  • Page 12: Table Of Contents

    Document Revision 4C Electra Elite IPK II ___________________________________________________________________________________ Elite CallAnalyst ................. 2-433 Facsimile CO Branch Connection ............2-443 Flash ....................2-445 Flexible System Numbering ............... 2-447 Flexible Timeouts ................2-461 Forced Trunk Disconnect ..............2-465 Group Call Pickup ................2-469 Group Listen ..................

  • Page 13: Table Of Contents

    Electra Elite IPK II Document Revision 4C ___________________________________________________________________________________ IPK II VoIP Management System ............2-621 ISDN Compatibility ................2-635 K-CCIS – IP with IAD ................. 2-655 K-CCIS – IP with PVA ................ 2-661 K-CCIS – T1 ..................2-669 Last Number Redial ................2-675 Licensing ....................

  • Page 14: Table Of Contents

    Document Revision 4C Electra Elite IPK II ___________________________________________________________________________________ PBX Compatibility ................2-787 PC Programming ................2-793 Power Failure Transfer ............... 2-805 Prime Line Selection ................2-807 Private Line ..................2-811 Programmable Function Keys ............2-815 Programming from a Multiline Terminal ..........2-819 Pulse to Tone Conversion ..............

  • Page 15: Table Of Contents

    Electra Elite IPK II Document Revision 4C ___________________________________________________________________________________ Station Add-On Console ..............2-909 Station Hunt ..................2-911 Station Message Detail Recording ............. 2-913 Station Name Assignment – User Programmable ......2-931 Station Relocation ................2-935 Synchronous Ringing ................. 2-939 T1 Trunking (with ANI/DNIS Compatibility) ........2-941 Tandem Ringing .................

  • Page 16: Section 1 About This Chapter

    Document Revision 4C Electra Elite IPK II ___________________________________________________________________________________ Wireless - DECT ................2-1115 Chapter 3 Codes Tables Section 1 About This Chapter ..................3-1 Section 2 Simplifying Multiline Terminal Operations with One-Touch Key Operation ..................... 3-1 Section 3 Using Handsfree ..................3-2 Chapter 4 Feature Availability by Software Revision...

  • Page 17

    LIST OF FIGURES & TABLES ___________________________________________________________________________________ Figure 1-1 Key Assignment Example .................. 1-2 Table 2-1 Sample Alarm Report ..................2-32 Table 2-2 Alarm Report Definitions ................. 2-33 Table 2-3 Alarm Report Item Definitions ................. 2-33 Table 2-4 Sample System Information Printout ............... 2-34 Table 2-5 Keys for Entering Names ................

  • Page 18

    Document Revision 4C Electra Elite IPK II ___________________________________________________________________________________ Figure 2-10 Digital Trunk Clocking Example 8 ..............2-302 Table 2-15 Example 2 (Manual Change) ................ 2-326 Table 2-16 LED Flash Patterns ..................2-335 Table 2-17 DSS/BLF Priority Chart ................. 2-353 Table 2-18 Distinctive Ringing: Tones and Flash Patterns ..........

  • Page 19

    Electra Elite IPK II Document Revision 4C ___________________________________________________________________________________ Figure 2-21 PCPro Connection Dialog Box ............... 2-795 Figure 2-22 WebPro Login Screen ..................2-796 Table 2-30 PC Pro to CPUII Version Comparison Chart ..........2-798 Table 2-31 Selectable Display Messaging Defaults ............2-873 Table 2-32 Selectable Display Message –...

  • Page 20

    Document Revision 4C Electra Elite IPK II ___________________________________________________________________________________ Table 3-3 Service Codes by Feature ................3-13 Table 3-4 Function Key Codes by Feature ..............3-23 Table 3-5 Function Key Codes by Number ..............3-30 Table 4-1 Feature Availability by Software Revision ............4-2 ___________________________________________________________________________________ List of Figures and Tables...

  • Page 21

    Introduction ENERAL NFORMATION ECTION term Electra Elite IPK II (DTH telephones), D Series i (DTR telephones), term term IPK (ITH Telephones), Electra Elite (DTU telephones), and D Series E (DTP telephones) can be used with the Electra Elite IPK II system.

  • Page 22

    Document Revision 4C Electra Elite IPK II Electra Elite IPK II Terminal Feature Access, Single On/Off, or One-Touch Keys Keys are designated Feature Access, Single On/Off, or One-Touch throughout this manual. The keys operate much the same, but various limitations imposed on each type are described below.

  • Page 23

    Electra Elite IPK II Document Revision 4C term Series i Terminals term The D Series i Terminals (DTR telephones) with or without LCD display offer a variety of colors and line sizes. Terminals are available in black or white.  The large Liquid Crystal Display (LCD) on display terminals provides call status ...

  • Page 24

    Document Revision 4C Electra Elite IPK II Line sizes include 8-line and 16-line.  Speakerphone with full-duplex handsfree operation and headset jack is  standard. Terminals are compatible with AD(A)-2R and PS(A)-R.  term Electra Elite and D Series E Terminals term The Electra Elite Terminals (DTU telephones) and D Series E terminals (DTP...

  • Page 25

    HAPTER ECTION This chapter provides an alphabetical listing of the features that are available with the Electra Elite IPK II system. Each feature provides the following information: Description – briefly describes the feature and how it is use. Conditions – provides special operating conditions (if any) that need to be considered with using the feature.

  • Page 26

    Document Revision 4C Electra Elite IPK II MPORTANT OTES ECTION Simplifying Multiline Terminal Operation with One-Touch Keys A multiline terminal user can access many features Service Codes (e.g., Service Code 629 leaves a Message Waiting for a co-worker). To streamline the operation of their telephone, a multiline terminal user can store these codes under One-Touch Keys.

  • Page 27

    Electra Elite IPK II Document Revision 4C IPK II F EATURE OMPARISON ECTION The following table provides a cross-reference between the Electra Elite IPK and the Electra Elite IPK II features. IPK Feature Name IPK II Feature Name Account Code Entry Account Code Entry Account Code –...

  • Page 28

    Document Revision 4C Electra Elite IPK II IPK Feature Name IPK II Feature Name Automatic Route Selection (ARS) Automatic Route Selection Automatic Trunk-to-Trunk Transfer Call Forwarding, Off-Premise Background Music – Multiline Speaker Background Music Background Music Over External Speakers Background Music Barge-In Barge-In Battery Backup –...

  • Page 29

    Electra Elite IPK II Document Revision 4C IPK Feature Name IPK II Feature Name Not Supported Central Office Calls, Answering Not Supported Central Office Calls, Placing Class of Service Class of Service Clock/Calendar Display Clock/Calendar Display CO Message Waiting Indication CO Message Waiting Indication CO/PBX, Tie Line Digit Restriction Code Restriction...

  • Page 30

    Document Revision 4C Electra Elite IPK II IPK Feature Name IPK II Feature Name Do Not Disturb (DND) Do Not Disturb Door Lock Release Relays Door Box Door/Monitor Telephone Door Box DP to DTMF Switching Pulse to Tone Conversion Drop Key Drop Key Not Supported term...

  • Page 31

    Electra Elite IPK II Document Revision 4C IPK Feature Name IPK II Feature Name Flexible Numbering Plan Flexible System Numbering Flexible Ringing Assignment Ring Groups Flexible Timeouts Flexible Timeouts Not Supported Forced Trunk Disconnect Full Duplex Handsfree Handsfree and Monitor Full Handsfree Operation Handsfree and Monitor General Purpose Relays...

  • Page 32

    Document Revision 4C Electra Elite IPK II IPK Feature Name IPK II Feature Name Not Supported IP Trunk – H.323 Protocol Not Supported IP Trunk – (SIP) Session Initiation Protocol Not Supported IP Trunk (SIP) – MG16 Not Supported IPK II In-Mail Not Supported IPK II VoIP Management System ISDN-BRI Trunk Connections...

  • Page 33

    Electra Elite IPK II Document Revision 4C IPK Feature Name IPK II Feature Name NEC Elite PC Assistant IPK II – PC Assistant Nesting Dial Not Supported Night Call Pickup Night Service Night Chime Night Service Night Transfer Night Service...

  • Page 34

    Document Revision 4C Electra Elite IPK II IPK Feature Name IPK II Feature Name Not Supported Ringdown Extension, Internal/External Ringing Line Preference Line Preference Not Supported Room Monitor Route Advance Block Trunk Group Routing Save and Repeat Save Number Dialed Scrolling Directories Directory Dialing Secondary Incoming Extension...

  • Page 35

    Electra Elite IPK II Document Revision 4C IPK Feature Name IPK II Feature Name Store and Repeat Memo Dial Stored Hookflash Speed Dial – System/Group/Station Synchronous Ringing Synchronous Ringing System Data Up/Down Load PC Programming T1 Connection T1 Trunking (with ANI/DNIS Compatibility) Not Supported Tandem Ringing Tandem Switching of 4-Wire E&M Tie Lines...

  • Page 36

    Document Revision 4C Electra Elite IPK II EATURES ECTION The remainder of this document provides the features for the Electra Elite IPK II system. 2 - 12 Features...

  • Page 37: Account Code Entry

    Account Code Entry Description Account Codes are user-dialed codes that help the system administrator categorize and/or restrict trunk calls. Optional Account Codes allow a user to enter an Account Code while placing a trunk call or anytime while on a call. The system does not require the user to enter the optional account code.

  • Page 38: Default Settings

    Document Revision 4C Electra Elite IPK II Conditions If a user enters a code that exceeds 16 digits, the system ignores it.  If the system has Account Codes disabled, the digits dialed (e.g., 1234 ) appear on the  ...

  • Page 39

    Electra Elite IPK II Document Revision 4C PBX Compatibility Speed Dial – System/Group/Station Station Message Detail Recording Programming  14-01-11 Basic Trunk Data Setup – Account Code Required Enable (1) or disable (0) Account Codes for each trunk.  15-07-01 Programmable Function Keys Assign a function key as an Account Code key (code 50).

  • Page 40

    Document Revision 4C Electra Elite IPK II Dial  - OR - Press your Account Code key (PRG 15-07 or SC 751: code 50). Dial your Account Code (1~16 digits, using 0~9 and If Account Codes are hidden, each digit you dial shows an on the telephone display.

  • Page 41

    Electra Elite IPK II Document Revision 4C To enter an Account Code for an incoming call: This procedure is not available for single line telephones. Answer incoming call. If Account Codes for Incoming Calls is disabled, the following steps dial digits out onto the connected trunk. ...

  • Page 42

    Document Revision 4C Electra Elite IPK II THIS PAGE INTENTIONALLY LEFT BLANK 2 - 18 Account Code Entry...

  • Page 43

    Electra Elite IPK II Document Revision 4C Account Code – Forced/Verified/Unverified Description Account Codes are user-dialed codes that help the system administrator categorize and/or restrict trunk calls. The system has two types of Forced Account Codes: Forced Account Codes (Unverified) ...

  • Page 44

    Document Revision 4C Electra Elite IPK II Operator Notification To prevent Account Code abuse, the system can notify the operator each time an Account Code violation occurs (PRG: 20-13-20). This happens if the user fails to enter an Account Code (if Forced) or enters a Verified Account Code that is not in the list.

  • Page 45

    Electra Elite IPK II Document Revision 4C When you use Forced Account Code on only toll calls, and you dial a local call, you hear a  beep. The Timer set in 21-01-14 is applied to toll calls and local calls. ...

  • Page 46

    Document Revision 4C Electra Elite IPK II Station Message Detail Recording Programming  14-01-11 Basic Trunk Data Setup – Account Code Required Enable (1) or disable (0) Forced Account Codes for each trunk.  15-07-01 Programmable Function Keys Assign a function key as an Account Code key (code 50). Use this key instead of the dial pad to enter the before and after the Account Code.

  • Page 47

    Electra Elite IPK II Document Revision 4C Operation To enter an Account Code anytime while on a trunk call: The outside caller cannot hear the Account Code digits you enter. You can use this procedure if your system has Optional Account Codes enabled. You may also use this procedure for incoming calls. This procedure is not available for single line telephones.

  • Page 48

    Document Revision 4C Electra Elite IPK II Dial  - OR - Press your Account Code key (PRG 15-07-01 or SC 751: code 50). Dial the number you want to call. If you hear “stutter” dial tone after dialing the number, ARS is requesting you to enter an Automatic Route ...

  • Page 49

    Electra Elite IPK II Document Revision 4C To enter a Forced Account Code at a single line telephone: Access trunk for outside call. You can access a trunk by dialing a code. Refer to Central Office Calls, Placing for more information. ...

  • Page 50

    Document Revision 4C Electra Elite IPK II THIS PAGE INTENTIONALLY LEFT BLANK 2 - 26 Account Code – Forced/Verified/Unverified...

  • Page 51: Alarm

    Electra Elite IPK II Document Revision 4C Alarm Description Alarm lets any station extension work like an Alarm clock. An extension user can have Alarm remind them of a meeting or an appointment. There are two types of Alarms: Alarm 1 (sounds only once at the preset time) ...

  • Page 52

    Document Revision 4C Electra Elite IPK II Programming  20-01-06 System Options – Alarm Duration Set the duration of the Alarm signal (0~64800 seconds). Operation To set the alarm: At the multiline terminal, press Speaker. - OR - At the single line telephone, lift the handset. Dial 727.

  • Page 53

    Electra Elite IPK II Document Revision 4C To cancel an alarm: At the multiline terminal, press Speaker. - OR - At the single line telephone, lift the handset. Dial 727. Dial alarm type (1 or 2). Dial 9999. At a multiline terminal, press Speaker to hang up. - OR - At the single line telephone, hang up.

  • Page 54

    Document Revision 4C Electra Elite IPK II THIS PAGE INTENTIONALLY LEFT BLANK 2 - 30 Alarm...

  • Page 55: Alarm Reports

    Electra Elite IPK II Document Revision 4C Alarm Reports Enhancements Version 1500 or higher is required to support this feature. Description The IPK II system logs various errors and reports information about the operation that can be used to determine the cause of a problem. The system can indicate several errors on the multiline telephone display, send the information to a printer immediately, or send data at a programmed time.

  • Page 56

    Document Revision 4C Electra Elite IPK II Table 2-1 Sample Alarm Report << Alarm Report 05/16/2006 14:30 PAGE 001 STAT DATE TIME ITEM UNIT PARAMETER 0002 05/16/06 14:21 PKG Installation 0010 05/16/06 14:21 ISDN Link 0010 05/16/06 14:21 ISDN Link 0002 05/16/06 14:33...

  • Page 57

    Electra Elite IPK II Document Revision 4C Table 2-2 Alarm Report Definitions Alarm Report Heading Definitions Alarm Type (MAJ = Major, MIN = Minor) Number of Alarm (4-digit) STAT Status (REC = Recovered, ERR = Error, WAR = Warning DATE Date the Alarm Occurred TIME Time the Alarm Occurred...

  • Page 58

    Document Revision 4C Electra Elite IPK II System Information The system can print a report of the boards installed, the port assignments, and the port types. This information is sent to the extension defined in Program 90-13. The System Information Reports indicate: Date and Time of the Report ...

  • Page 59

    Electra Elite IPK II Document Revision 4C Table 2-4 Sample System Information Printout (Continued) System Information 05/18/2006 11:02 slot location type assign port condition note none Not Install none Not Install none Not Install none Not Install none Not Install none Not Install none...

  • Page 60

    Document Revision 4C Electra Elite IPK II When using the E-mail functionality of reports, the E-mail address in Program 90-11-10  (From Address) must be set for the E-mail feature to work. Output of DIM (debug) and Alarm Reports at the same time is not supported. ...

  • Page 61

    Electra Elite IPK II Document Revision 4C Required Component(s) CTA/CTU and available USB port - OR - Available RS-232 Serial Communications Port Related Features None Programming  15-02-19 Multiline Telephone Basic Data Setup – CTA Data Communications Setup This Program must be set to Non-Procedural Mode (1) when using CTA/CTU adapters for printouts.

  • Page 62

    Document Revision 4C Electra Elite IPK II  90-12-06 System Alarm Output – Output Mode 0 = Manual (default) 1 = Auto  90-24-01 System Alarm Report Notification Time Setup – Month Set the month (00~12) (0 = Disabled)  90-24-02 System Alarm Report Notification Time Setup –...

  • Page 63

    Electra Elite IPK II Document Revision 4C For Printing System Information Reports  90-13-01 System Information Output – Output Port Type Indicate the type of connection system information. 0 = No Setting (default) 1 = COM Port (CPUII) 2 = -- Not Used -- 3 = LAN port (CPUII) 4 = CTA/CTU ...

  • Page 64

    Document Revision 4C Electra Elite IPK II 255.128.0.0 255.248.0.0 255.255.0.0 (Default) 255.255.224.0 255.255.254.0 255.255.255.192 255.255.255.248 255.255.255.255 The setting of Subnet Mask is invalid when all Host Addresses are 0. If the network section is: 128.0 191.255 192.0.0 223.255.255 The setting of Subnet Mask is invalid . ...

  • Page 65

    Electra Elite IPK II Document Revision 4C  90-11-08 System Alarm Report – To Email Address When Alarm Reports are to be e-mailed, set this e-mail address to which the report should be sent. Up to 255 characters Default = No Setting ...

  • Page 66

    Document Revision 4C Electra Elite IPK II THIS PAGE INTENTIONALLY LEFT BLANK 2 - 42 Alarm Reports...

  • Page 67: Alphanumeric Display

    Electra Elite IPK II Document Revision 4C Alphanumeric Display Description Multibutton display telephones have a 3-line, 24 character per line Alphanumeric Display that provides various feature status messages. These messages help the display telephone user process calls, identify callers and customize features. The contrast is not adjustable when the telephone has background music enabled.

  • Page 68

    Document Revision 4C Electra Elite IPK II Programming  11-11-13 Service Code Setup (for Setup/Entry Operation) – Display Language Selection for Multiline Terminal If needed, redefine the service code used to select the language for display multiline terminals (default: 678). ...

  • Page 69: Analog Communications Interface (aci), Analog Communications Interface (aci)

    The PGD(2)-U10 ADP relay associated with the port closes when the call goes through. For Music on Hold, connect the music source to the PGD(2)-U10 ADP module. Connect the music source control leads to the CTL (control relay) jack. Refer to the Electra Elite IPK II System Hardware Manual for additional details.

  • Page 70

    Document Revision 4C Electra Elite IPK II Auxiliary Device Control The PGD(2)-U10 ADP can control a customer-provided tape recorder. When an extension user dials the ACI analog port extension number, they can automatically start the recorder and activate the record function.

  • Page 71

    Department Group options to PGD(2)-U10 ADP software ports, not physical ports. During installation, you connect equipment to the jacks on the PGD(2)-U10 ADP that correspond to the software port. Refer to the Electra Elite IPK II System Hardware Manual for installation details. Conditions ACD agents who are logged on can be recorded.

  • Page 72

    Document Revision 4C Electra Elite IPK II The devices connected to the PGD(2)-U10 ADP must be compatible with the specifications below. Refer to the Electra Elite IPK II System Hardware Manual for installation details. PGD(2)-U10 ADP /ACI Interface Specifications Relay Contacts...

  • Page 73

    Electra Elite IPK II Document Revision 4C Related Features Automatic Call Distribution (ACD) Background Music Hotline One-Touch Calling Paging, External Programming  11-06-01 ACI Extension Numbering Assign extension numbers to ACI software ports. Select a number outside of the normal extension number range ACI Ports: 1~96 ...

  • Page 74

    Document Revision 4C Electra Elite IPK II  15-12-01 Conversation Recording Destination for Extensions – ACI Recording Destination Extension Number Assign the ACI Call Recording destination per extension. The destination can be an ACI port extension number (assigned in Program 11-06) or an ACI Department Group pilot number (assigned in Program 11-08).

  • Page 75

    Electra Elite IPK II Document Revision 4C After you call an ACI software port: If the port is set for input (Program 33-01-01=1) and a music source is connected, you hear music.  - OR - If the port is set for output (Program 33-01-01=2) and External Paging is connected, you can page ...

  • Page 76

    Document Revision 4C Electra Elite IPK II THIS PAGE INTENTIONALLY LEFT BLANK 2 - 52 Analog Communications Interface (ACI)

  • Page 77: Ancillary Device Connection

    AD(A)-R Unit to connect devices such as tape recorders. The AP(A)-R/AP(R)-R Unit is the interface for installing a single line telephone, Modem, credit card reader, wireless headset, NEC Conference Max Conferencing unit or other compatible analog device. term...

  • Page 78

    Document Revision 4C Electra Elite IPK II A single line telephone connected to an APR-U/AP(R)-R Unit or APA-U/AP(A)-R Unit  cannot perform Trunk-to-Trunk Transfer and does not support a conference with itself and two outside parties. A single line telephone connected to an APR-U/AP(R)-R Unit or APA-U/AP(A)-R Unit does ...

  • Page 79

    Electra Elite IPK II Document Revision 4C Programming  15-03-01 Single Line Telephone Basic Data Setup – SLT Signaling Type  15-03-04 Single Line Telephone Basic Data Setup – Flashing Operation Depends on the connected ancillary device. Ancillary Device Connection 2 - 55...

  • Page 80

    Document Revision 4C Electra Elite IPK II THIS PAGE INTENTIONALLY LEFT BLANK 2 - 56 Ancillary Device Connection...

  • Page 81: Answer Hold

    Electra Elite IPK II Document Revision 4C Answer Hold Description Answer Hold allows a multiline terminal user to press the flashing Answer to answer an incoming ringing call or a Camp-On call. When the multiline terminal user is already answering a call, the first call is automatically placed on hold, depending on the user’s setting in Program 15-02-06.

  • Page 82

    Document Revision 4C Electra Elite IPK II Required Component(s) Not Applicable Related Features Answer Key Central Office Calls, Answering Programming  15-02-06 Multiline Telephone Basic Data Setup – Hold Key Operating Mode 0 = Normal Common 1 = Exclusive Hold ...

  • Page 83: Answer Key

    Electra Elite IPK II Document Revision 4C Answer Key Description Multiline Terminals have an Answer Key with an LED that flashes when the Multiline Terminal user receives an incoming CO/PBX, Tie/DID transfer, or CO/PBX transfer call. When multiple calls are received, Answer is used to pick up calls, and continues flashing until the last unanswered call is answered.

  • Page 84

    Document Revision 4C Electra Elite IPK II Related Features Answer Hold Programming  22-02-01 Incoming Call Trunk Setup Assign the incoming trunk type for each trunk.  22-04-01 Incoming Extension Ring Group Assignment Assign extensions to Ring Groups.  22-05-01 Incoming Trunk Ring Group Assignment Assign trunks to incoming Ring Groups.

  • Page 85: Attendant Call Queuing

    Electra Elite IPK II Document Revision 4C Attendant Call Queuing Description Attendant extensions can have up to 32 incoming calls queued before additional callers hear busy tone. This helps minimize call congestion in systems that use the attendant as the overflow destination for unanswered calls.

  • Page 86

    Document Revision 4C Electra Elite IPK II Related Features Call Forwarding Programming  20-17-01 Operator Extension – Operator’s Extension Number Assign the operator (attendant’s) extension.  24-02-01 System Options for Transfer – Busy Transfer Prevent (0) or allow (1) extensions to transfer calls to an attendant that has more than 32 calls in queue.

  • Page 87: Automatic Call Distribution (acd)

    Electra Elite IPK II Document Revision 4C Automatic Call Distribution (ACD) Enhancements In Version 1100 or higher, Delay Announcements using Analog Communications Interface (ACI) are supported. Version 1600 or higher: ACD calls which overflow and are answered outside the original group are counted as overflowed calls in ...

  • Page 88

    Document Revision 4C Electra Elite IPK II The Queue Status Displays shows: The number of calls queued for an available agent in the group.  The trunk that has been waiting the longest, and how long it has been waiting. ...

  • Page 89

    Electra Elite IPK II Document Revision 4C VRS Delay Announcements Using In-Mail With Version 2000 or higher, In-Mail can provide ACD Delay Announcements. Any of the 16 (1~16) In- Mail Master mailboxes (PRG 47-03-01) can be set to Announcement mailboxes and can be used as the message source for the 1st and 2nd Announcement Messages.

  • Page 90

    Document Revision 4C Electra Elite IPK II During Mode Pattern 3~8, ACD agents do not belong to any ACD group and the ACD extensions work as  normal extensions. Example 2: Log In with AIC 567 During Mode Patterns 1~8, ACD agents belong to only ACD group 10. ...

  • Page 91

    Electra Elite IPK II Document Revision 4C Emergency Call If an ACD Agent needs assistance with a caller, they can place an Emergency Call to their ACD Group Supervisor. Once the supervisor answers the Emergency Call, they automatically monitor both the ACD Agent and the caller.

  • Page 92

    Document Revision 4C Electra Elite IPK II Incoming Call Routing Incoming trunk calls can automatically route to specific ACD Groups. These types of calls ring directly to the ACD Group without being transferred by a co-worker or the Automated Attendant. Rest Mode Rest Mode temporarily logs-out an ACD agent’s telephone.

  • Page 93

    Electra Elite IPK II Document Revision 4C Supervisor, ACD System You can designate an extension as an ACD System Supervisor. Once assigned as an ACD System Supervisor, the user can: Take the all the system ACD Groups out of service simultaneously. ...

  • Page 94

    Document Revision 4C Electra Elite IPK II BLF For ACD Agents Busy Double Wink Off Making an Emergency Call Wink Off Logged off or not installed Double Wink On Logged on BLF For Co-Workers That Are Not ACD Agents When the key is . . . Your co-worker is .

  • Page 95

    Electra Elite IPK II Document Revision 4C How often the time in queue portion of the display reoccurs (see the Queue Status display Timing  illustration below). Queue Status Display holding time.  Queue Status Alarm enable/disable.  Queue Status Alarm sending time. ...

  • Page 96

    Document Revision 4C Electra Elite IPK II Available in Program Available in Program Feature 41-15-01~02 41-20-01~05 Alarm Send Time Program 41-15-02 determines the length/ Interval Time of interval of the alarm. Queue Status Display Class of Service Timing of alarm and Alarm triggered after the Alarm triggered after the number of calls in...

  • Page 97

    Electra Elite IPK II Document Revision 4C ACD Group as Overflow Destination The system can transfer an overflow call to a specific ACD Group, off-site via a speed dial bin, Ring Group or to voice mail using Program 41-09-01. When Program 41-08-02: ACD Overflow Destination has the ACD Overflow Destination set to 65, the system overflows the call to the ACD Group programmed in Program 41-09-01.

  • Page 98: Default Setting

    Document Revision 4C Electra Elite IPK II When Voice Mail Delay Announcements are being played, In-Mail talk paths (ports) are  used. In-Mail cannot be used for ACD Night Announcement.  Program 41-08-03: ACD Overflow Options – Delay Announcement Source Type is not ...

  • Page 99: Required Software

    Electra Elite IPK II Document Revision 4C Required Component(s) ACD Software License DSP-U10 Unit In-Mail (2 or 4) port flash drive (For Delay Announcements using In-Mail) Required Software Version 1100 or higher is required for Delay Announcements using ACI. Version 2000 or higher is required for Delay Announcements using In-Mail. Related Features Direct Inward Dialing (DID) Digital Voice Mail...

  • Page 100

    Document Revision 4C Electra Elite IPK II  41-14-13-3 ACD Options – Destination Number (Version 1600 or higher required) For each ACD Queue (1~64), assign the destination number for the assigned Destination Type. (Up to eight digits).  41-14-14 ACD Options – DTMF Detection Assignment during Delay Announcement (Version 1600 or higher required) For each ACD Queue (1~64), assign if the One-Digit Dial Out option can (1 = Yes) or cannot (0 = No) be pressed during the Delay Announcements.

  • Page 101

    Electra Elite IPK II Document Revision 4C AIC Agent Log In To log in: Multiline Terminal Press the ACD LOG IN/LOG OUT key (Program 15-07-01 or SC 752: 10).  - OR - Press Speaker and dial the AIC Log In service code (Program 11-13-08). Dial the log in code (up to 20 digits).

  • Page 102

    Document Revision 4C Electra Elite IPK II Press the ACD LOG IN/LOG OUT key (Program 15-07-01 or SC 752: 10).  Dial 0 to cancel the log out option. Dial the Agent Identity Code (AIC) (up to four digits). The ACD LOG IN/LOG OUT key lights. ...

  • Page 103

    Electra Elite IPK II Document Revision 4C When Logged Out of ACD Group When ACD agents are logged out and a call is placed into the ACD queue, the telephones of the logged out agents display the Queue Status and they hear the alarm according to the settings defined in system programming.

  • Page 104

    Document Revision 4C Electra Elite IPK II THIS PAGE INTENTIONALLY LEFT BLANK 2 - 80 Automatic Call Distribution (ACD)

  • Page 105: Automatic Release

    Electra Elite IPK II Document Revision 4C Automatic Release Description Automatic Release drops the line circuit when an outside party abandons the call. For this feature to work with Loop Start Trunks, the CO/PBX providing the outside line must provide a timed disconnect signal.

  • Page 106

    Document Revision 4C Electra Elite IPK II Related Features Central Office Calls, Answering Central Office Calls, Placing Programming  14-02-09 Analog Trunk Data Setup – Busy Tone Detection 0 = Disable (Default) 1 = Enable  14-02-14 Analog Trunk Data Setup – Loop Start/Ground Start 0 = Loop Start (Default) 1 = Ground Start Operation...

  • Page 107: Automatic Route Selection

    Electra Elite IPK II Document Revision 4C Automatic Route Selection Description Automatic Route Selection (ARS) provides call routing and call restriction based on the digits a user dials. ARS gives the system the most cost-effective use of the connected long distance carriers. ARS is an on-line call routing program that you can customize (like other system options) from a display telephone.

  • Page 108

    Document Revision 4C Electra Elite IPK II Hierarchical Class of Service Control  ARS allows or denies call route choices based on an extension ARS Class of Service. This allows lower Classes of Service (e.g., 1) to access routes unavailable to higher Classes of Service (e.g., 16).

  • Page 109

    Electra Elite IPK II Document Revision 4C The examples below use the following system programming: Program 26-02 for Dial Analysis Table for ARS set as: Program 26-02-01 Program 26-02-02 Program 26-02-03 Program 26-02-04 Table No. Dial Service Type Add Data ARS COS 203@@@@@@@ 1:Route to trunk group...

  • Page 110

    Document Revision 4C Electra Elite IPK II Program 26-01-03 for ARS Misdialed Number Handling as: 1 (Warning Tone) With Program 26-01-06: ARS COS Match Access disabled (set to 0): If at 9:00 AM, each extension dialed 9+(203)926-5400  All Extension would use Trunk Group 3 If at 9:00 AM, each extension dialed 9+(214)262-2000 ...

  • Page 111

    Electra Elite IPK II Document Revision 4C A system with Automatic Route Selection cannot also have Trunk Group Routing.  With ARS installed, Trunk Queuing automatically queues for the least costly route. The  system automatically redials the queued call when the extension user lifts the handset. Speed Dialing may bypass ARS routing.

  • Page 112

    Document Revision 4C Electra Elite IPK II Speed Dial – System/Group/Station Trunk Group Routing Trunk Queuing/Camp On Programming  11-01-01 System Numbering Set the system internal (Intercom) numbering plan. The numbering plan assigns the first and second digits dialed and affects the digits an extension user must dial to access other extensions and features, such as service codes and trunk codes.

  • Page 113

    Electra Elite IPK II Document Revision 4C  26-01-03 Automatic Route Selection Service – ARS Misdialed Number Handling If a user dials a number not programmed in ARS, this option determines if the system should route over trunk group 1 (0) or play error tone (1). ...

  • Page 114

    Document Revision 4C Electra Elite IPK II  26-03-01 ARS Dial Treatments – Treatment Code Assign the Dial Treatments (1~15) for automatic ARS dialing translation. Assign Dial Treatments to Service Numbers (Trunk Groups) in Program 26-02. The ARS Dial Treatment options are: 3 - Delete the NPA if dialed as part of the initial call.

  • Page 115

    Electra Elite IPK II Document Revision 4C  44-02-03 Dial Analysis Table for ARS/F-Route Access – Additional Data If a Service Type is selected in PRG 44-02-02, set the additional data, if required, for the Pre-Transaction Table for selecting ARS/F-Route (24 digits max: 1~9, 0 #, @).

  • Page 116

    Document Revision 4C Electra Elite IPK II  44-05-04 ARS/F-Route Table – Beep Tone For each ARS/F-Route table (1~500) assign a priority number (1~4). Select whether or not a beep is heard if a lower priority trunk group is used. 0 = No Beep 1 = Beep ...

  • Page 117

    Electra Elite IPK II Document Revision 4C  44-09-01 Weekly Schedule for ARS/F-Route Define a weekly schedule for using ARS/F-Route day numbers 1~7 (1 = Sun, 7 = Sat), pattern numbers (1~10). The pattern number is defined in Program 44-08-01. ...

  • Page 118

    Document Revision 4C Electra Elite IPK II THIS PAGE INTENTIONALLY LEFT BLANK 2 - 94 Automatic Route Selection...

  • Page 119: Background Music

    Background Music Description Background Music (BGM) sends music from a customer-provided music source to the speakers of the Multiline Telephone when the station is idle. Conditions An ACI [PGD(2)-U10 ADP] port must be used as an alternate External Music on ...

  • Page 120

    Document Revision 4C Electra Elite IPK II System Availability Terminals All Multiline Terminals Required Component(s) Externally provided Music Source.  PGD(2)-U10 ADP if different external MOH and BGM sources are required.  Related Features Music on Hold Programming  10-38-01 BGM Resource Setup –...

  • Page 121: Barge-in

    Electra Elite IPK II Document Revision 4C Barge-In Description Barge-In permits an extension user to break into another extension user’s established call, including Conference calls. This sets up a Conference-type conversation between the intruding extension and the parties on the initial call. With Barge-In, an extension user can get a message through to a busy co-worker right away.

  • Page 122

    Document Revision 4C Electra Elite IPK II Default Setting Disabled System Availability Terminals Multiline and Single Line Terminals Required Component(s) None Related Features Call Monitoring Conference Hold Intercom Off-Hook Signaling Park Programmable Function Keys Programming  11-12-08 Service Code Setup (for Service Access) – Barge-In Determine what the service code should be for an internal party to use Barge-In (default = 710).

  • Page 123

    Electra Elite IPK II Document Revision 4C  11-16-02 One-Digit Service Code Setup – Barge-In Set up Item 02 for single digit Barge-In. For example, you can assign Item 02 to use digit 5 for Barge-In. This allows you to program a function key with an extension number plus the Barge-In code (i.e., 5).

  • Page 124

    Document Revision 4C Electra Elite IPK II To Barge-In without first calling the busy extension: Pick up the handset or press Speaker. Dial 710. - OR - Press Barge-In key (PRG 15-07-01 or SC 751: 34). Dial busy extension. The extension user hears a warning tone. ...

  • Page 125: Battery Backup – System Memory

    Electra Elite IPK II Document Revision 4C Battery Backup – System Memory Description The battery on the CPUII( )-U10 ETU retains the Clock/Calendar and Last Number Redial (LNR) buffers for each station when the CPUII( )-U10 ETU encounters a power loss. With a fully charged battery, the settings are retained for approximately three years.

  • Page 126

    Document Revision 4C Electra Elite IPK II System Availability Terminals Not applicable Required Component(s) None Related Features Battery Backup – System Power Programming  90-03-01 Save Data 1 = Save Data Use Service code # #9 (Default PRG 11-15-03) to save the Caller ID History from working ...

  • Page 127: Battery Backup – System Power

    The B64-U( ) KSU has batteries for system battery backup.  External Battery Pack can be connected to the system to provide extended time during  commercial power outage. Refer to the Electra Elite IPK II System Hardware Manual for further details. Default Settings None...

  • Page 128

    Document Revision 4C Electra Elite IPK II Programming None Operation None 2 - 104 Battery Backup – System Power...

  • Page 129: Call Appearance (cap) Keys

    Call Appearance (CAP) Keys Description This feature automatically places an outside call on a Call Appearance key when the system is operated as a hybrid (Multifunction) system. These keys can be assigned on any Multiline Terminal or the same key can appear on multiple terminals. This feature allows efficient call handling when numerous CO calls are received and a limited number of CO line key appearances are available.

  • Page 130

    Document Revision 4C Electra Elite IPK II All Flexible Line keys on a multiline terminal can be assigned as CAP keys in System  Programming. A conference call involving two outside lines cannot reside on one Call Appearance key.  For Call Appearance (CAP) Keys, trunks must be assigned to trunk group 1 or higher ...

  • Page 131

    Electra Elite IPK II Document Revision 4C Off-Hook Signaling Programmable Function Keys Secondary Incoming Extension User Programming Ability Virtual Extensions Programming  14-05-01 Trunk Group – Trunk Group Number Assign trunks to trunk groups (1~100).  15-07-01 Programmable Function Keys Assign a key as a CAP key (code 8) plus a CAP orbit number (01~64).

  • Page 132

    Document Revision 4C Electra Elite IPK II Operation To place an outgoing call on hold and retrieve it using a multiline terminal: Use the handset to go off-hook, and wait for internal dial tone. - OR - Press Speaker and wait for internal dial tone. Dial the Trunk Access Code (default: 9).

  • Page 133: Call Arrival (car) Keys

    Electra Elite IPK II Document Revision 4C Call Arrival (CAR) Keys Description Call Arrival (CAR) Keys are software extensions available on the Basic and Expanded Port Packages. A Call Arrival Extension assigned to a line key, can appear and ring on an individual station or multiple stations.

  • Page 134

    Document Revision 4C Electra Elite IPK II Related Features Virtual Extensions Programming  11-04-01 Virtual Extension Numbering Virtual Extension Ports (V-Ports) = 1~256 Virtual Extension Number = Extension Number  15-01-01 Basic Extension Data Setup – Extension Name Assign the extension name. ...

  • Page 135

    Electra Elite IPK II Document Revision 4C  15-11-01 Virtual Extension Delayed Ring Assignment KY01 Mode1: 1 = Yes 0 = No  15-18-01 Virtual Extension Key Enhanced Options – Virtual Extension Key Operation Mode 0 = Release 1 = Land On ...

  • Page 136

    Document Revision 4C Electra Elite IPK II To place a call to a Call Arrival (CAR) Key: Lift the handset, or press Speaker. Dial the CAR key extension, or press the Call Arrival (CAR) Key. The operation depends on the setting in PRG 15-02-21. ...

  • Page 137: Call Duration Timer

    Electra Elite IPK II Document Revision 4C Call Duration Timer Description Call Duration Timer lets a multiline terminal with an LCD time their trunk calls on the telephone display. This helps users that must keep track of their time on the telephone. For incoming trunk calls, the Call Time begins as soon as the user answers the call.

  • Page 138

    Document Revision 4C Electra Elite IPK II Programming  20-13-36 Class of Service Options (Supplementary Service) – Call Duration Timer Display Enable (1)/Disable (0) an extension Call Timer.  20-06-01 Class of Service for Extensions Assign a Class of Service (1~15) to an extension. ...

  • Page 139: Call Forwarding

    Electra Elite IPK II Document Revision 4C Call Forwarding Enhancements Version 1500 or higher supports: Call Forwarding when DND is set.  Call Forwarding when an IP telephone loses connection.  Call Forwarding Function keys (Busy, No Answer, Busy/No Answer, and Immediate) light solid instead of ...

  • Page 140

    Document Revision 4C Electra Elite IPK II Personal Answering Machine Emulation  Allows the extension to emulate an answering machine. Refer to Voice Mail for more information. Call Forwarding reroutes calls ringing an extension, including calls transferred from another extension. Call Forwarding can also be split, allowing internal and external calls to forward to different destinations.

  • Page 141

    Electra Elite IPK II Document Revision 4C A DSS key indicates a Call Forwarding indication for extensions.  When DND and Call Forward are set on the same telephone, call forwarding does not work.  (Version 1100 or lower.) When DND and Call Forward are set on the same telephone, call forwarding works. If Busy ...

  • Page 142

    Document Revision 4C Electra Elite IPK II If you do the following in sequence,  Set Call Forwarding Busy on extension.  Set Call Forwarding Immediate on extension.  Cancel Call Forwarding Immediate on extension.  then, Call Forwarding Busy/No Answer is set back on extension Default Setting Enabled System Availability...

  • Page 143

    Electra Elite IPK II Document Revision 4C Related Features Call Forwarding, Off-Premise Call Forwarding with Follow Me Call Forwarding/Do Not Disturb Override Central Office Calls, Answering Department Calling Direct Station Selection (DSS) Console Do Not Disturb Programmable Function Keys Voice Response System (VRS) Call Forwarding 2 - 119...

  • Page 144

    Document Revision 4C Electra Elite IPK II Programming Program Name Defaults Number 11-10-06 Setting the Automatic Transfer for Each Trunk Line 11-10-07 Canceling the Automatic Transfer for Each Trunk Line 11-10-08 Setting the Destination for Automatic Trunk Transfer 11-10-18 Off-Premise Call Forward by Door Box 11-11-01 Call Forward –...

  • Page 145

    Electra Elite IPK II Document Revision 4C  20-09-01 Class of Service Options (Incoming Call Service) – Second Call for DID/DISA/DIL/E&M Override Turn off or on an extension ability to receive a second call from a DID, DISA, DIL, or tie line caller.

  • Page 146

    Document Revision 4C Electra Elite IPK II Dial the Call Forward – Immediate Service Code (default: 741). - OR - At the multiline terminal only, press the Call Forwarding Programmable Function Keys. (PRG 15-07-01, 10 or SC 751, Key Code 10) Dial 1 (Set).

  • Page 147

    Electra Elite IPK II Document Revision 4C Press Speaker or hang up. Refer to Call Forwarding, Off-Premise on page 2-133.  The Call Forwarding Programmable Function Key turns on.  To cancel Call Forward – Busy/No Answer at a forwarding station: Pick up the handset or press Speaker.

  • Page 148

    Document Revision 4C Electra Elite IPK II To set Call Forward – Follow Me from the destination station: Pick up the handset or press Speaker. Dial the Call Forward – Follow Me Service Code (default: 746). - OR - At the multiline terminal only, press the Call Forwarding Programmable Function keys. (PRG 15-07-01, 10 or SC 751, Key Code 15) Dial 1 (Set).

  • Page 149

    Electra Elite IPK II Document Revision 4C Dial 0 (Cancel). Dial the station number which is forwarded. Press Speaker or hang up. To set Call Forward Busy/No Answer for any Extension to Destination: Pick up the handset or press Speaker. Dial the Call Forward Busy/No Answer for any Extension to Destination Service Code (default: 793).

  • Page 150

    Document Revision 4C Electra Elite IPK II Press Speaker or hang up. To set Call Forward – Busy/No Answer using a Virtual Extension: Press the idle Virtual Extension key. Dial the Call Forward – Busy/No Answer Service Code (Default: 744). Dial 1 (Set).

  • Page 151: Call Forwarding – Centrex

    Electra Elite IPK II Document Revision 4C Call Forwarding – Centrex Enhancements This feature added with Version 1500. Description The Call Forwarding – Centrex feature allows a station to forward an incoming PBX/Centrex CO call to an outside location using the same PBX/Centrex CO line to free the line for additional use. Call Forwarding –...

  • Page 152

    Document Revision 4C Electra Elite IPK II When DND and any Call Forwarding – Centrex is set, the call forwards immediately.  (Version 1500 or higher required.) Call Forwarding – Centrex does not follow the Code Restriction of the stations. ...

  • Page 153

    Electra Elite IPK II Document Revision 4C Programming  10-09-01 DTMF and Dial Tone Circuit Setup Allocate the circuits on the CPUII ETUs for either DTMF receiving or dial tone detection. PRG 14-01-13 Basic Trunk Data Setup – Loop Supervision. Enable (1) loop supervision for each trunk that should be able to use Call Forwarding –...

  • Page 154

    Document Revision 4C Electra Elite IPK II  24-09-07 Call Forward Split Settings – Call Forwarding Destination for CTX/PBX for Busy (Version 1500 or higher required) 0~9, #, , P, R, @ (up to 24 digits)  Operation To activate Call Forwarding – Centrex: At a multiline terminal, press Speaker.

  • Page 155: Call Forwarding/do Not Disturb Override

    Electra Elite IPK II Document Revision 4C Call Forwarding/Do Not Disturb Override Description An extension user can override Call Forwarding or Do Not Disturb at another extension. This is helpful, for example, to dispatchers and office managers that always need to get through. Conditions None Default Setting...

  • Page 156

    Document Revision 4C Electra Elite IPK II  11-16-06 Single Digit Service Code Setup – DND/Call Forward Override Bypass Customize the 1-digit Service Code used for DND/Call Forward Override.  15-07-01 Programmable Function Keys Assign a function key for Call Forwarding/Do Not Disturb Override (code 37). ...

  • Page 157: Call Forwarding, Off-premise

    Electra Elite IPK II Document Revision 4C Call Forwarding, Off-Premise Description Off-Premise Call Forwarding allows an extension user to forward their calls to an off-site location. By enabling Call Forward, Off-Premise, the user can stay in touch by having the system forward their calls while they are away from the office.

  • Page 158

    Document Revision 4C Electra Elite IPK II DID calls to an extension with Off-Premise Call Forwarding set do not recall if there is no  answer. Calls to extensions with DND active do not follow Call Forwarding programming. DIL calls ...

  • Page 159

    Electra Elite IPK II Document Revision 4C Related Features Call Arrival (CAR) Keys Call Forwarding Code Restriction Direct Inward Dialing (DID) Do Not Disturb Door Box Virtual Extensions Voice Response System (VRS) Programming  10-09-01 DTMF and Dial Tone Circuit Setup Allocate the circuits on the CPUII ETUs for either DTMF receiving or dial tone detection.

  • Page 160

    Document Revision 4C Electra Elite IPK II  11-11-47 Service Code Setup (for Setup/Entry Operation) – Set/Cancel Call Forward No Answer (Split) Assign the Call Forward No Answer (Split) Service Code (default not assigned).  11-11-48 Service Code Setup (for Setup/Entry Operation) – Set/Cancel Call Forward Busy/No Answer (Split) Assign the Call Forward Busy No Answer (Split) Service Code (default not assigned).

  • Page 161

    Electra Elite IPK II Document Revision 4C  20-13-06 Class of Service Options (Supplementary Service) – Automatic Off-Hook Signaling (Automatic Override) Allow a busy extension to manually (0) or automatically (1) receive Off-Hook signals.  24-02-07 System Options for Transfer – Trunk-to-Trunk Transfer Release Warning Tone Timer starts when a trunk begins talking with another trunk (for example: Trunk-to-Trunk Transfer, outgoing from trunk, Tandem Trunking) (0~64800 seconds, default: 1800).

  • Page 162

    Document Revision 4C Electra Elite IPK II  20-06-01 Class of Service for Extensions Assign a Class of Service (1~15) to an extension.  20-07-05 Class of Service Options (Administrator Level) – Automatic Trunk-to-Trunk Transfer Enable (1)/Disable (0) an extension user ability to use the Trunk-to-Trunk Forwarding service codes.

  • Page 163

    Electra Elite IPK II Document Revision 4C  13-04-01 Speed Dialing Number and Name – Speed Dialing Data Enter the Common and Group Speed Dialing numbers and names which are used for Trunk-to- Trunk Forwarding.  14-01-04 Basic Trunk Data Setup – Transmit Gain Level for Conference and Transfer Calls Use CODEC gain set at 0 dB [PRG 14-01-04 = 32 (CODEC Gain Type 2)] to set the CODEC gain level for multiline Conference or transferred calls.

  • Page 164

    Document Revision 4C Electra Elite IPK II 501~548 = DISA/VRS Message 1000~1999 = Speed Dial Bin Number (000~999) If the Transfer Destinations are busy or receive no answer, those calls are transferred to the final transfer  destination (Program 22-10). Operation To activate Call Forwarding Off-Premise non-split: At a multiline terminal, press Speaker.

  • Page 165

    Electra Elite IPK II Document Revision 4C Dial 1 (Internal) or 0 (External). Dial Trunk Access Code (default: 9) + number (9 + 2142622000). Trunk access codes are 9 (ARS/Trunk Group Routing), 704 + Line Group (1~9, 01~99 or 001~100) or #9 + Line ...

  • Page 166

    Document Revision 4C Electra Elite IPK II To cancel Call Forwarding Off-Premise for a Door Box: At the multiline terminal, press Speaker + dial SC 722. - OR - At the multiline terminal only, press Call Forward (Device) key (PRG 15-07-01 or SC 751, code 54). - OR - At the single line telephone, lift the handset + dial 722.

  • Page 167

    Electra Elite IPK II Document Revision 4C Dial trunk port number to be used (001~200). Press Speaker to hang up. Cancel Automatic Trunk Forwarding: Lift the handset. Dial 734. Dial trunk port number to be used (001~200). Press Speaker to hang up. Department Group Line Forwarding Method 1 Set the Destination and Forward the Line:...

  • Page 168

    Document Revision 4C Electra Elite IPK II Method 2 (follows the predefined destination in Program 24-05-01) Set Automatic Trunk Forwarding:  The Speed Dial bin must be defined in PRG 13-04-01 for the line to forward. Lift the handset. Dial 602. Dial the Department Group number (01~64) to be defined.

  • Page 169: Call Forwarding – Park And Page

    Electra Elite IPK II Document Revision 4C Call Forwarding – Park and Page Description When an extension user is away from their phone, Park and Page can let them know when they have a call waiting to be answered. The Personal Greeting and Park & Page options can have up to 200 messages total (note that the Park &...

  • Page 170

    Document Revision 4C Electra Elite IPK II Default Setting Park and Page is available at default for internal paging access code 701, zone 1.  Use access code of 713. See feature Operation. Set PRG 40-10-01 for VRS guidance  message.

  • Page 171

    Electra Elite IPK II Document Revision 4C  31-03-01 Internal Paging Group Settings – Internal Paging Group Name Assign names to Internal Paging Groups (i.e., Page Zones). The system shows the names you program on the telephone displays.  31-04-01 External Paging Zone Group –...

  • Page 172

    Document Revision 4C Electra Elite IPK II Dial the Park and Page type: 2 = All Calls 3 = Outside Calls Only Press Speaker to hang up (or go on-hook at the single line telephone). To pick up your Park and Page: Press Speaker (or lift the handset at the single line telephone).

  • Page 173: Call Forwarding With Follow Me

    Electra Elite IPK II Document Revision 4C Call Forwarding with Follow Me Description While at a co-worker’s desk, a user can have Call Forwarding with Follow Me redirect their calls to the co-worker’s extension. This helps an employee who gets detained at a co-worker’s desk longer than expected.

  • Page 174

    Document Revision 4C Electra Elite IPK II Related Features Do Not Disturb Programmable Function Keys Programming  11-11-07 Service Code Setup (for Setup/Entry Operation) – Call Forwarding – Follow Me Assign the service code of Call Forward Follow Me (Default: 746). ...

  • Page 175

    Electra Elite IPK II Document Revision 4C Dial 0 (Cancel All Forward Follow Me). - OR - Dial the extension number with Follow Me set. To activate Call Forward Follow Me from a single line telephone: At a single line telephone, other than your own, lift the handset and dial the Service Code (746 PRG 11-11-07).

  • Page 176

    Document Revision 4C Electra Elite IPK II THIS PAGE INTENTIONALLY LEFT BLANK 2 - 152 Call Forwarding with Follow Me...

  • Page 177: Call Monitoring

    Electra Elite IPK II Document Revision 4C Call Monitoring Enhancements Version 1500 or higher supports Call Monitoring with coaching. Description Call Monitoring allows selected Multiline Terminal Users to monitor another user’s conversation without the ability to participate. A programmable audible alert tone can be sent to that station user. Without the audible alert (silent monitor), no indication is provided to either the monitored station or the outside party.

  • Page 178

    Document Revision 4C Electra Elite IPK II With Program 20-13-10 set to 0, a call, which is barged into, can be placed on hold by the  originator of the outside call. Both the outside caller and the extension, which is monitoring the call, are placed on hold.

  • Page 179

    Electra Elite IPK II Document Revision 4C Intercom Park Privacy (Data) Programmable Function Keys Voice Mail Programming  11-12-08 Service Code Setup (for Service Access) – Barge-In Determine what the service code should be for an internal party to use Barge-In (default = 710). ...

  • Page 180

    Document Revision 4C Electra Elite IPK II  20-13-45 Class of Service Options (Supplementary Service) – MIC Key Mode While Call Monitoring (Call Monitor Mode) (Version 1500 or higher required) Use Disable (0) for Barge-In with Alert Tone or Enable (1) to allow coaching. ...

  • Page 181

    Electra Elite IPK II Document Revision 4C Dial a busy extension. If Monitoring is not possible:  the extension user hears a warning tone.  the DISA user is rerouted to the defined ring group.  the Tie Line user hears a busy tone. ...

  • Page 182

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  • Page 183: Call Redirect

    Electra Elite IPK II Document Revision 4C Call Redirect Description Call Redirect allows a multiline terminal user to transfer a call to a predefined destination (such as an operator, voice mail, or another extension) without answering the call. This can be useful if you are on a call and another rings in to your extension.

  • Page 184

    Document Revision 4C Electra Elite IPK II System Availability Terminals Any Multiline Terminal Required Component(s) None Related Features None Programming  15-07-01 Programmable Function Keys Assign a function key for Call Redirect (code 49 + destination extension number).  20-06-01 Class of Service for Extensions Assign a Class of Service (1~15) to an extension.

  • Page 185: Call Waiting/camp-on

    Electra Elite IPK II Document Revision 4C Call Waiting/Camp-On Description With Call Waiting, an extension user may call a busy extension and wait in line (Camp-On) without hanging up. When the user Camps-On, the system signals the busy extension with two beeps indicating the waiting call.

  • Page 186

    Document Revision 4C Electra Elite IPK II Required Component(s) None Related Features Callback Off-Hook Signaling Programmable Function Keys Transfer Trunk Queuing/Camp On Programming  11-11-23 Service Code Setup (for Setup/Entry Operation) – Second Call for DID/DISA/DIL Enable Second Call to each extension when PRG 20-09-01 (Second Call) is set to 0 (disable). (default: 679) ...

  • Page 187

    Electra Elite IPK II Document Revision 4C  15-02-12 Multiline Telephone Basic Data Setup – Off-Hook Ringing For each extension, set the Off-Hook Ringing type. 0 = Muted (default) 1 = None 3 = Beep in Speaker 4 = Beep in Handset 5 = Speaker &...

  • Page 188

    Document Revision 4C Electra Elite IPK II Operation To Camp-On a busy extension: Call the busy extension. Dial or press the Camp-On key (PRG 15-07 or SC 751: 35). Do not hang up. To camp-on to a trunk, refer to Trunk Queuing/Camp-On on page 2-999.

  • Page 189: Callback

    Electra Elite IPK II Document Revision 4C Callback Description When an extension user calls a co-worker that does not answer or is busy, they can leave a Callback request for a return call. The user does not have to repeatedly call the unanswered extension back, hoping to find it idle.

  • Page 190

    Document Revision 4C Electra Elite IPK II System Availability Terminals All Stations Required Component(s) None Related Features Call Waiting/Camp-On) Programmable Function Keys Programming  11-12-05 Service Code Setup (for Service Access) – Cancel Camp-On If required, redefine the service code used cancel Camp-On (default: 770). ...

  • Page 191

    Electra Elite IPK II Document Revision 4C Operation To place a Callback: Call unavailable (busy or unanswered) extension. Dial or press the Callback key (PRG 15-07 or SC 751: 35). Hang up. Lift the handset when busy extension calls you back. If the unavailable extension was unanswered (not busy), the Callback goes through after your co-worker uses ...

  • Page 192

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  • Page 193: Caller Id

    Electra Elite IPK II Document Revision 4C Caller ID Enhancements Version 1600 and Version 2100 or higher: Supports adding the local area code in front of the seven digit stored Caller ID information.  When the user makes an outgoing call with Caller ID History, the system adds the digits programmed in ...

  • Page 194

    Document Revision 4C Electra Elite IPK II Calls transferred from Voice Mail (unscreened)  Direct Inward Lines (DILs)  Caller ID temporarily stores 50 calls (total of abandoned and answered/unanswered). New calls replace old calls when the buffer fills. Temporary Memory An unanswered call causes the Call History key (PRG 15-07 or SC 751: 08) to flash, indicating a new call was placed in the temporary memory.

  • Page 195

    1 on the digits dialed string. Caller ID Sender Queuing Added The Electra Elite IPK II system can provide Caller ID (calling party number) to a single line telephone with a display. The system can queue incoming calls to the single line telephone if the system Caller ID sender resources are busy.

  • Page 196

    Document Revision 4C Electra Elite IPK II Option Available for FSK or DTMF Type from Analog Trunk An option (Program 14-02-16) is available for the Caller ID which allows you to select the type of Caller ID signal from an analog trunk – FSK or DTMF. Conditions To have pre-answer Caller ID from the voice mail, the call must be an unscreened transfer.

  • Page 197

    Electra Elite IPK II Document Revision 4C Default Setting Disabled System Availability Terminals All Multiline Terminals with a display and Single Line Telephones equipped to receive Caller ID Required Component(s) COIB(4)-U( ) ETU (in COID mode)  COIB(8)-U( ) ETU (in COID mode) ...

  • Page 198

    Document Revision 4C Electra Elite IPK II Voice Mail Message Indication on Line Keys Programming  10-02-04 Location Setup – Area Code (Version 1600 and 2100 or higher required) Up to 6 digits (0~9, , #) (default not assigned).  ...

  • Page 199

    Electra Elite IPK II Document Revision 4C  14-02-16 Analog Trunk Data Setup – Caller ID Type Select the type of Caller ID signal from an analog trunk – FSK (0) or DTMF (1). By default, this option is set to 0. Trunks: 1~200 ...

  • Page 200

    Document Revision 4C Electra Elite IPK II  20-09-04 Class of Service Options (Incoming Call Service) – Notification for Incoming Call List Existence Determine whether or not the CHECK LIST message is displayed to indicate a missed call (0 = Off, 1 = On). ...

  • Page 201

    Electra Elite IPK II Document Revision 4C Operation Storing a Number To store a Caller ID number in an Speed Dial bin: With an idle multiline terminal the display shows: 1-01 FRI 09:00AM STA 301 LIST DIR ICM PROG Press the LIST Softkey. The display shows: LIST MENU Redial CID Press the CID Softkey (Caller ID).

  • Page 202

    Document Revision 4C Electra Elite IPK II Dial the Speed Dial bin in which the number is to be stored. If you press Hold, the next available Speed Dial bin is used. The display shows: SYS XXXX: xxxxxxxxxxxxx If all Speed Dial bins are used, the display shows TABLE IS FULL. ...

  • Page 203

    Electra Elite IPK II Document Revision 4C Press Transfer. The display shows: SET SYS Press Speaker. The telephone returns to idle.  To store a Caller ID number in a One-Touch key: With an idle telephone the display shows: 1-01 FRI 09:00AM STA 301 LIST DIR ICM PROG Press the LIST Softkey.

  • Page 204

    Document Revision 4C Electra Elite IPK II Press the One-Touch key in which the number is to be stored or dial 1~9, 0. If you press Hold, the next available One-Touch key is used. The display shows: ## : xxxxxxxxxxxxx If all One-Touch keys are used, the display shows TABLE IS FULL.

  • Page 205

    Electra Elite IPK II Document Revision 4C To display Caller ID for a call in Park:  Program 15-02-08 is set to 0 (preselect) for this feature. With Program 15-02-08 set to 0 (preselect) and a call in park, press the PARK key. (PRG 15-07 or SC 752: 04).

  • Page 206

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  • Page 207: Caller Id Call Return

    Electra Elite IPK II Document Revision 4C Caller ID Call Return Description The Caller ID Call Return feature allows the voice mail system to use Caller ID information captured with the message to call and connect the person that left the message with the voice mail user that is checking messages.

  • Page 208

    Document Revision 4C Electra Elite IPK II When Centralized Voice Mail is used, the remote voice mail user gets only Caller ID  number when voice mail answers incoming CO calls and performs an Await-Answer transfer to the remote user. A Call that forwards to voice mail from the remote system does not have Caller ID information.

  • Page 209

    Electra Elite IPK II Document Revision 4C System Availability Terminals All Multiline Terminals Required Component(s) VMS(2)/(4)/(8)-U( ) ETU  FMS(2)/(4)/(8)-U( ) ETU  VMP(2)/(4)/(8)-U( )  Related Features Voice Mail Message Indication on Line Keys Programming None Operation None Caller ID Call Return 2 - 185...

  • Page 210

    Document Revision 4C Electra Elite IPK II THIS PAGE INTENTIONALLY LEFT BLANK 2 - 186 Caller ID Call Return...

  • Page 211: Central Office Calls, Answering

    Electra Elite IPK II Document Revision 4C Central Office Calls, Answering Description The system provides flexible routing of incoming CO (trunks) calls to meet the exact site requirements. This lets trunk calls ring and be answered at any combination of system extensions. A maximum of 200 trunks are available.

  • Page 212

    Document Revision 4C Electra Elite IPK II Conditions The incoming ring group assignment programmed in PRG 41-03-01 overrides the setting in  PRG 22-05-01. Ringing calls can be picked up regardless of access map programming.  An extension user can lift the handset to answer an outside call. ...

  • Page 213

    Electra Elite IPK II Document Revision 4C Related Features Automatic Call Distribution (ACD) Call Forwarding Directed Call Pickup Direct Inward Dialing (DID) Direct Inward Line (DIL) Direct Inward System Access (DISA) Do Not Disturb Group Call Pickup ISDN Compatibility Line Preference Long Conversation Cutoff Night Service Programmable Function Keys...

  • Page 214

    Document Revision 4C Electra Elite IPK II  11-12-30 Service Code Setup (for Service Access) – Specified Trunk Answer If required, redefine the service code used to answer a specific trunk which is either ringing or on hold (default: 672). ...

  • Page 215

    Electra Elite IPK II Document Revision 4C  15-02-22 Multiline Telephone Basic Data Setup – Multiple Incoming From Intercom and Trunk When this option is set to 0, incoming calls to an extension indicate on any Hotline key for that extension as solid (busy).

  • Page 216

    Document Revision 4C Electra Elite IPK II  21-01-17 System Options for Outgoing Calls – Restriction Digit in Outgoing Disable on Incoming Line With the Outgoing Disable on Incoming Line feature, determine the number of digits (0~9) to be dialed before the call should be disconnected. ...

  • Page 217

    Electra Elite IPK II Document Revision 4C  22-08-01 DIL/IRG No Answer Destination If an incoming trunk call rings longer than the DIL No Answer Time (Program 22-01-04), it routes to the destination you specify in this option. Determine if the destination should be a Ring Group, In-Skin/External Voice Mail, or Central Voice Mail.

  • Page 218

    Document Revision 4C Electra Elite IPK II Select the ringing (1~8). Press Speaker to hang up. 2 - 194 Central Office Calls, Answering...

  • Page 219: Central Office Calls, Placing

    Electra Elite IPK II Document Revision 4C Central Office Calls, Placing Description The system provides flexibility in the way each extension user can place outgoing trunk calls. This lets you customize the call placing options to meet site requirements and each individual’s needs. A user can do one of the following to place a call: Press a Line Key ...

  • Page 220

    Document Revision 4C Electra Elite IPK II With Automatic Handsfree, an extension user can press a line key to place a trunk call  without having to first lift the handset or press Speaker. Users without Automatic Handsfree can preselect a line key before they lift the handset or press Speaker. Long Conversation Cutoff can disconnect incoming and outgoing CO calls after a set time.

  • Page 221

    Electra Elite IPK II Document Revision 4C Handsfree Long Conversation Cutoff Microphone Cutoff Programmable Function Keys Trunk Group Routing Trunk Groups Programming  10-03-03 ETU Setup (for SLI PKG Setup) – Transmit Gain Level (S-Level) 10-03-04 ETU Setup (for SLI PKG Setup) – Receive Gain Level (R-Level) For for SLI package, Customize the transmit and receive level of the CODEC Gain Type for 500/ 2500 type single line telephones.

  • Page 222

    Document Revision 4C Electra Elite IPK II  14-01-07 Basic Trunk Data Setup – Outgoing Calls For each trunk, allow (1) or prevent (0) outgoing calls.  14-01-10 Basic Trunk Data Setup – DTMF Tones for Outgoing Calls For each trunk, Enable (1)/Disable (0) an extension user ability to hear the DTMF of the digits dialed when placing the outgoing call.

  • Page 223

    Electra Elite IPK II Document Revision 4C  15-02-01 Multiline Telephone Basic Data Setup – Display Language Selection Select the language used on a multiline terminal display: 0 = Japanese 5 = Spanish 10 = Swedish 1 = English 6 = Dutch 11 = Turkish 2 = German 7 = Portuguese...

  • Page 224

    Document Revision 4C Electra Elite IPK II  21-01-15 System Options for Outgoing Calls – Outgoing Disable on Incoming Line (Toll Restriction) Enable (1)/Disable (0) the Outgoing Disable on Incoming Line feature.  21-01-16 System Options for Outgoing Calls – Supervise Dial Detection Timer With the Outgoing Disable on Incoming Line feature, if dial tone is not detected after the extension answers an incoming line, the system determines the call is unable to complete and releases the DTMF receiver (0~64800 seconds).

  • Page 225

    Electra Elite IPK II Document Revision 4C To place a call using Trunk Group Routing: Go off-hook. Dial 9. If your system has an Alternate Trunk Route Access code, you may dial that instead.  Dial the number. - OR - At the multiline terminal, press the Trunk Group Routing key (PRG 15-07-01 or SC 752: 05).

  • Page 226

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  • Page 227: Class Of Service

    Electra Elite IPK II Document Revision 4C Class of Service Enhancements Version 1600 or higher, when a Ring Group call rings a station, a BLF Indication for this station shows idle. Prior to this release, the BLF Indication showed busy. Description Class of Service (COS) sets various features and dialing options (called items) for extensions.

  • Page 228

    Document Revision 4C Electra Elite IPK II Default Setting The attendant (extension 101) has Class of Service 15 in all Night Service modes. All other  extensions have Class of Service 1 in all Night Service modes. Refer to Table 2-6 through Table 2-13 in this section for the default settings of the individual...

  • Page 229

    Electra Elite IPK II Document Revision 4C  20-07 Class of Service Options (Administrator Level) Refer to Table 2-6 Class of Service Options (Administrator Level), Program 20-07 on page 2-205.  20-08 Class of Service Options (Outgoing Call Service) Refer to Table 2-7 Class of Service Options (Outgoing Call Service), Program 20-08 on page 2-207.

  • Page 230

    Document Revision 4C Electra Elite IPK II Table 2-6 Class of Service Options (Administrator Level), Program 20-07 (Continued) Default Item Input Related Item Data Program COS 15 01~14 0 = Off 11-10-03 Time Setting 1 = On Turn off or on an extension user ability to set the Time via Service Code 728.

  • Page 231

    Electra Elite IPK II Document Revision 4C Table 2-6 Class of Service Options (Administrator Level), Program 20-07 (Continued) Default Item Input Related Item Data Program COS 15 01~14 0 = Off 11-10-24 SMDR Printout Department Group (STG) Data 1 = On SMDR Printout Accumulated Account Code Data 0 = Off 11-10-25...

  • Page 232

    Document Revision 4C Electra Elite IPK II Table 2-7 Class of Service Options (Outgoing Call Service), Program 20-08 (Continued) Default Item Input Related Item Data Program 01~14 0 = Off Dial Number Preview (Preset Dial) 1 = On Turn off or on an extension user ability to use Dial Number Preview.

  • Page 233

    Electra Elite IPK II Document Revision 4C Table 2-7 Class of Service Options (Outgoing Call Service), Program 20-08 (Continued) Default Item Input Related Item Data Program 01~14 0 = Off Display E911 Dialed Extension Name and Number 1 = On Turn off or on an extension ability to display the name and number of the extension that dialed 911.

  • Page 234

    Document Revision 4C Electra Elite IPK II Table 2-8 Class of Service Options (Incoming Call Service), Program 20-09 (Continued) Default Item Input Related Item Data Program COS 15 01~14 0 = Off 20-09-02 Notification for Incoming Call List Existence 1 = On Determine whether or not an extension displays Check List when an incoming call is missed by a user.

  • Page 235

    Electra Elite IPK II Document Revision 4C Table 2-9 Class of Service Options (Answer Service), Program 20-10 (Continued) Default Item Input Item Data COS 15 01~14 0 = Off Directed Call Pickup for Own Group 1 = On Turn off or on Directed Call Pickup for calls ringing an extension Pickup Group (Service Code 756).

  • Page 236

    Document Revision 4C Electra Elite IPK II Table 2-10 Class of Service Options (Hold/Transfer Service), Program 20-11 (Continued) Default Item Item Input Data COS 15 01~14 0 = Off Call Forwarding With Follow Me 1 = On Turn off or on an extension user ability to initiate Call Forwarding with Follow Me.

  • Page 237

    Electra Elite IPK II Document Revision 4C Table 2-10 Class of Service Options (Hold/Transfer Service), Program 20-11 (Continued) Default Item Item Input Data COS 15 01~14 0 = Off Department Group Trunk-to-Trunk Transfer (Each Telephone Group Transfer) 1 = On Turn off or on an extension user ability to set Trunk-to-Trunk Forwarding for a Department Group.

  • Page 238

    Document Revision 4C Electra Elite IPK II Table 2-11 Class of Service Options (Charging Cost Service), Program 20-12 Default Item Input Item Data COS 15 01~14 --- Not Used --- 0 = Off Advice of Charge 1 = On Enable/Disable a DISA or tie trunk caller ability to dial 9 for Trunk Group Routing or Automatic Route Selection (ARS).

  • Page 239

    Electra Elite IPK II Document Revision 4C Table 2-12 Class of Service Options (Supplementary Service), Program 20-13 Default Item Item Input Data COS 15 01~14 Long Conversation Alarm 0 = Off Turn off or on the Warning Tone for Long Conversation 1 = On (not for single line telephones).

  • Page 240

    Document Revision 4C Electra Elite IPK II Table 2-12 Class of Service Options (Supplementary Service), Program 20-13 (Continued) Default Item Item Input Data COS 15 01~14 0 = Off Continued Dialing (DTMF) Signal on ICM Calls 1 = On Turn off or on an extension user ability to use Continued Dialing which allows DTMF signal sending while talking on extension.

  • Page 241

    Electra Elite IPK II Document Revision 4C Table 2-12 Class of Service Options (Supplementary Service), Program 20-13 (Continued) Default Item Item Input Data COS 15 01~14 Privacy Release by Pressing Line Key 0 = Off 1 = On Turn off or on an extension user ability to press a line key to barge into an outside call.

  • Page 242

    Document Revision 4C Electra Elite IPK II Table 2-12 Class of Service Options (Supplementary Service), Program 20-13 (Continued) Default Item Item Input Data COS 15 01~14 0 = Off Headset Ringing 1 = On Turn off or on an extension user ability to use the Headset ringing.

  • Page 243

    Electra Elite IPK II Document Revision 4C Table 2-13 Class of Service Options for DISA/E&M Service, Program 20-14 Default Item Input Item Data COS 15 01~14 First Digit Absorption (Delete First Digit Dialed) 0 = Off 1 = On For Tie Lines, Enable/Disable the ability to absorb (ignore) the first incoming digit.

  • Page 244

    Document Revision 4C Electra Elite IPK II Table 2-13 Class of Service Options for DISA/E&M Service, Program 20-14 (Continued) Default Item Input Item Data COS 15 01~14 0 = Off Retrieve Park Hold 1 = On Turn off or on the ability for a DISA caller to retrieve parked or held calls.

  • Page 245

    Electra Elite IPK II Document Revision 4C Enter the Midnight 2 Mode Class of Service for the extension you selected in step 3 and press Hold. You see: MODE8:nn  Press Hold to leave the current value unchanged. Enter the Rest 2 Mode Class of Service for the extension you selected in step 3 and press Hold. You see: Enter Station# ...

  • Page 246

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  • Page 247: Clock/calendar Display

    Electra Elite IPK II Document Revision 4C Clock/Calendar Display Enhancements Version 1600 and Version 2100 or higher: The default settings in Program 10-24 are updated to support the new Daylight Savings requirement.  Description The system uses Clock/Calendar Display for: Central Office Calls (Access Maps) Station Message Detail Recording ...

  • Page 248

    Document Revision 4C Electra Elite IPK II Changing the system time automatically changes the IPK II In-Mail time.  The default settings in Program 10-24 are updated in Versions 1600 and 2100 to support  the new Daylight Savings requirement. Default Setting Enabled System Availability...

  • Page 249

    Electra Elite IPK II Document Revision 4C  10-01-03 Time and Date – Day Enter two digits (01~31) for the day.  10-01-04 Time and Date – Week Enter the digit (1 = Sunday, 7 = Saturday) to indicate the day of the week. ...

  • Page 250

    Document Revision 4C Electra Elite IPK II  20-02-07 System Options for Multiline Telephones – Time and Date Display Mode Select the display mode (type 1~8) for Time and Date (i.e., time and date format).  20-06-01 Class of Service for Extensions Assign a Class of Service (1~15) to an extension.

  • Page 251: Co Message Waiting Indication

    Electra Elite IPK II Document Revision 4C CO Message Waiting Indication Description This feature provides a Message Waiting indication when Voice Mail from the Central Office is used. The CO provides this feature using Visual Message Waiting Indication (VMWI) standards. Visual Message Waiting Indication visually indicates to a user that a message is present in their voice mail box.

  • Page 252

    Document Revision 4C Electra Elite IPK II Default Setting None System Availability Terminals All Multiline Terminals Required Component(s) COIB(4)/(8)-U30 ETU Related Features Battery Backup – System Power Digital Voice Mail Message Waiting Speed Dial – System/Group/Station Voice Mail Integration (Analog) Programming ...

  • Page 253

    Electra Elite IPK II Document Revision 4C  20-07-23 Class of Service Option (Administrator Level) – CO Message Waiting Indication Callback Number Programming Waiting Indication Call Back Number Programming: 0 = Off (default), 1 = On. Allow the following operations: Forced LED Clear (Feature + 20) ...

  • Page 254

    Document Revision 4C Electra Elite IPK II Press Feature. This operation updates data in PRG 13-04-01, a user can also edit the dial digits in PRG 13-04-01 from  handset-programming or PCPro/WebPro. To retrieve a Central Office – Message Waiting Indication: Press Feature.

  • Page 255: Code Restriction

    Electra Elite IPK II Document Revision 4C Code Restriction Description Code Restriction limits the numbers an extension user may dial. By allowing extensions to place only certain types of calls, you can better control long distance costs. The system applies Code Restriction according to the Code Restriction Class.

  • Page 256

    Document Revision 4C Electra Elite IPK II Restrict Code Table  When you want Code Restriction to allow most calls and restrict only selected calls, use the Restrict Code Table. To block only 1-900 calls, for example, enter 1900 in the Restrict Code Table.

  • Page 257

    Electra Elite IPK II Document Revision 4C Code Call Digit Counting  With Code Call Digit Counting, you can limit the number of digits long distance callers can dial. This lets you prevent callers from dialing extensively into long distance dial-up services.

  • Page 258

    Document Revision 4C Electra Elite IPK II A phone and a trunk have a Restriction Class. The higher class applies for outgoing calls.  For example: When trunk class is 01 and station class 02, Toll Restriction Class 02 is applied. ...

  • Page 259

    Electra Elite IPK II Document Revision 4C  15-02-30 Multiline Telephone Basic Data Setup – Toll Restriction Class  20-06-01 Class of Service for Extensions For each extension, assign a Class of Service (1~15).  20-08-02 Class of Service Options (Outgoing Call Service) – Trunk Outgoing Calls For each Class of Service, Enable (1)/Disable (0) an extension user ability to place an outgoing trunk call.

  • Page 260

    Document Revision 4C Electra Elite IPK II  21-05-04 Toll Restriction Class – Maximum Number of Digits Table Assignment For the Class you select, Enable (1)/Disable (0) the dialing limit for calls. When enabling, select from entries 1~4 in Program 21-06-03. ...

  • Page 261

    Electra Elite IPK II Document Revision 4C  21-06-06 Toll Restriction Table Data Setup – Permit Code Table Program codes in the Permit Code Tables.  21-06-07 Toll Restriction Table Data Setup – Deny Restriction Table Program codes into the Restrict Code Tables (200 codes per table maximum). ...

  • Page 262

    Document Revision 4C Electra Elite IPK II THIS PAGE INTENTIONALLY LEFT BLANK 2 - 238 Code Restriction...

  • Page 263: Code Restriction, Dial Block

    Electra Elite IPK II Document Revision 4C Code Restriction, Dial Block Description Code Restriction-Dial Block lets a user temporarily block an extension Code Restriction. This helps a user block his or her phone from being used by another person while they are away from their desk. A user needs to enter a 4-digit personal code to enable/disable this feature.

  • Page 264

    Document Revision 4C Electra Elite IPK II Required Component(s) None Related Features None Programming  11-10-17 Service Code Setup (for System Administration) – Dial Block by Supervisor Assign a service code (601 by default) used by the supervisor to set Dial Block for another extension.

  • Page 265

    Electra Elite IPK II Document Revision 4C Operation To set Dial Block: At the multiline terminal, press Speaker. - OR - At the single line telephone, lift the handset. Dial 600 (default). Dial the 4-digit Dial Block Code (user defined). Dial 1.

  • Page 266

    Document Revision 4C Electra Elite IPK II To release Dial Block from another extension: At the multiline terminal, press Speaker. - OR - At the single line telephone, lift the handset. Dial 601. Dial the 4-digit Dial Block code. Dial the extension number to be released from Dial Block. Dial 0.

  • Page 267: Code Restriction Override

    Electra Elite IPK II Document Revision 4C Code Restriction Override Description Code Restriction Override lets a user temporarily bypass the Code Restriction for an extension. This helps a user that must place an important call that Code Restriction normally prevents. For example, you could set up Code Restriction to block 900 calls and then provide a Code Restriction Override code to your attendant and executives.

  • Page 268

    Document Revision 4C Electra Elite IPK II Related Features Central Office Calls, Placing Code Restriction Station Message Detail Recording Voice Response System (VRS) 2 - 244 Code Restriction Override...

  • Page 269

    Electra Elite IPK II Document Revision 4C Programming Walking Code Restriction Start Should the Walking In Program 11-11-36, Toll Restriction service change the service code code be changed from to the desired entry. the default setting of 663? In Program 21-14-01, assign a table with the 6-digit user ID dialed to override the Toll Restriction.

  • Page 270

    Document Revision 4C Electra Elite IPK II Temporary Code Restriction Override Start Should a user be able to temporarily override Program 20-08-06, Program 20-08-06, Toll Restriction enter 0. enter 1. Programming? In Program 20-06-01, assign Class of Service to extensions. Should the Temporary Toll Restriction In Program 11-11-34,...

  • Page 271

    Electra Elite IPK II Document Revision 4C Programming  11-11-34 Service Code Setup (for Setup/Entry Operation) – Temporary Toll Restriction Override If required, change the service code (775) for Temporary Toll Restriction Override.  11-11-36 Service Code Setup (for Setup/Entry Operation) – Toll Restriction Override If required, change the service code (663) for Toll Restriction Override.

  • Page 272

    Document Revision 4C Electra Elite IPK II If you wait too long before going to the next step, you may have to repeat the procedure. After dialing the service  code, the display indicates the override codes as they are being entered. As the last digit is entered, the display is cleared and ICM dial tone is heard.

  • Page 273: Computer Telephony Integration (cti) Applications

    Electra Elite IPK II Document Revision 4C Computer Telephony Integration (CTI) Applications Description Computer Telephony Integration (CTI) applications automate your office with TAPI compatibility and external PC control. CTI puts your telephone system on the cutting edge of modern office productivity with: Personal Computer Interface (PCI)/PC Dialing Use a CTA or CTU Adapter installed in your multiline terminal as a Personal Computer Interface.

  • Page 274

    TAPI Compatibility See this feature for the details on TAPI services provided by the system and the TAPI driver. Programming Refer to the Electra Elite IPK II System Hardware Manual for details on connecting the CTA and CTU Adapters. Operation...

  • Page 275: Conference

    Electra Elite IPK II Document Revision 4C Conference Enhancements Conference Call functionality is available for Virtual Extensions with Version 1600 or higher. Description Conference lets an extension user add additional inside and outside callers to their conversation. With Conference, a user may set up a multiple-party telephone meeting without leaving the office. The CPUII provides 64 Conference ports, allowing any number of internal or external parties to be conferenced together up to a limit of 32.

  • Page 276

    Document Revision 4C Electra Elite IPK II An extension with Barge-In can Transfer a call into an existing Conference. This allows, for  example, an attendant to locate co-workers and then Transfer them into an existing telephone meeting. There is no need for the attendant to locate all the parties at the same time and sequentially add them into the Conference.

  • Page 277

    Electra Elite IPK II Document Revision 4C While talking on a Virtual Extension, if the station has a call on Hold, a conference call cannot  be established. Conferences can range from two groups of 32 parties, or up to 21 groups of three parties or ...

  • Page 278

    Document Revision 4C Electra Elite IPK II  11-16-02 Single Digit Service Code Setup – Barge-In If required, define the single digit service code a user dials to Barge-In to a Conference call.  14-01-04 Basic Trunk Data Setup – Transmit Gain Level for Conference and Transfer Calls CODEC gain set at 0 dB (PRG 14-01-04 = 32) can be used to set the CODEC gain type for multiline Conference calls.

  • Page 279

    Electra Elite IPK II Document Revision 4C - OR - Access outside call. - OR - Retrieve call from Park orbit. To get the outside call, you can either press a line key or press the Speaker key and dial 9, the Trunk Access Code ...

  • Page 280

    Document Revision 4C Electra Elite IPK II Dial Split service code (794). Repeat this procedure to alternate between the remaining parties in the Conference. Press the Conf softkey or  press Conf twice to set up the Conference again. Single Line Telephone Hookflash and dial 794.

  • Page 281

    Electra Elite IPK II Document Revision 4C Single Line Telephone Hookflash, and dial # 8. Hang up. To Barge-In to Conference Call: Pick up the handset or press Speaker, and dial the service code (default = 710). If the telephone does not have the proper COS, a warning tone is sent. After the user hangs up, the system ...

  • Page 282

    Document Revision 4C Electra Elite IPK II Break Up the Conference But Retain the Trunk Calls: While on an active Conference call, press Hold. Select the line or Call Appearance (CAP) Key of the caller you wish to talk to. Any intercom calls which are involved in the Conference are disconnected.

  • Page 283: Conference, Voice Call/privacy Release

    Electra Elite IPK II Document Revision 4C Conference, Voice Call/Privacy Release Description Voice Call Conference lets extension users in the same work area join in a trunk Conference. To initiate a Voice Call Conference, an extension user just presses the Meet-Me Conference key and tells their co-workers to join the call.

  • Page 284

    Document Revision 4C Electra Elite IPK II System Availability Terminals All Multiline Terminals Required Component(s) None Related Features Caller ID Conference Programmable Function Keys Programming  14-01-19 Basic Trunk Data Setup – Privacy Mode Toggle Option Determine if a trunk should be toggled to a private/non-private line (0 = Disabled, 1 = Enabled). This option is not required for Voice Call Conference.

  • Page 285

    Electra Elite IPK II Document Revision 4C  20-13-17 Class of Service Options (Supplementary Service) – Barge-In Tone/Display (Intrusion Tone) Enable (1)/Disable (0) the tone the user hears when the Voice Call Conference feature is used. People on the call do not hear the barge-in tone if disabled (the person intruding hears a beep when barging in).

  • Page 286

    Document Revision 4C Electra Elite IPK II THIS PAGE INTENTIONALLY LEFT BLANK 2 - 262 Conference, Voice Call/Privacy Release...

  • Page 287: Continued Dialing

    Electra Elite IPK II Document Revision 4C Continued Dialing Description Continued Dialing allows an extension user to dial a call, wait for the called party to answer and then dial additional digits. This helps users that need services like Voice Mail, automatic banking and Other Common Carriers (OCCs).

  • Page 288

    Document Revision 4C Electra Elite IPK II System Availability Terminals All Multiline Terminals Required Component(s) None Related Features Pulse to Tone Conversion Programming  15-03-03 Single Line Telephone Basic Data Setup – Terminal Type Enter 1 for this option to allow a single line port to receive DTMF tones after the initial call setup. Enter 0 to have the port ignore DTMF tones after the initial call setup.

  • Page 289

    Electra Elite IPK II Document Revision 4C Operation To use Continued Dialing: Place an intercom or trunk call. Continue dialing after the call connects. Toll Restriction and Class of Service programming may limit Continued Dialing.  Continued Dialing 2 - 265...

  • Page 290

    Document Revision 4C Electra Elite IPK II THIS PAGE INTENTIONALLY LEFT BLANK 2 - 266 Continued Dialing...

  • Page 291: Cordless Telephone Connection

    Electra Elite IPK II Document Revision 4C Cordless Telephone Connection Description Using an AP(R)/AP(A)-R Unit for a DTH/DTR telephone, or an APR/APA-U Unit for a DTU/DTP telephone, a cordless telephone (2500-type) can be connected to a multiline terminal The SLI(4)/(8)-U( ) ETU and the SLTII(1)-U( ) ADP also supports cordless telephones, but this feature refers to multiline terminal cordless connection.

  • Page 292

    Document Revision 4C Electra Elite IPK II Default Setting None System Availability Terminals Any DTH/DTR terminal with an AP(A)-R or AP(R)-R Unit except the DTR-2DT-1 TEL  Any DTU/DTP terminal with an APA-U or APR-U Unit except the DTP-2DT-1 TEL ...

  • Page 293

    Electra Elite IPK II Document Revision 4C  20-12 Class of Service Options (Charging Cost Service) Refer to Table 2-11 Class of Service Options (Charging Cost Service), Program 20-12 on page 2-214.  20-13 Class of Service Options (Supplementary Service) Refer to Table 2-12 Class of Service Options (Supplementary Service), Program 20-13 on page 2-215.

  • Page 294

    Document Revision 4C Electra Elite IPK II THIS PAGE INTENTIONALLY LEFT BLANK 2 - 270 Cordless Telephone Connection...

  • Page 295: Data Line Security

    Data Line Security Description Data Line Security protects any station port from receiving audible tones (such as Camp-On or Override) and denies a station Barge-In while busy to prevent disruption of data transmission when using a modem or facsimile machine. Conditions When a multiline terminal and a single line telephone are assigned for Data Line ...

  • Page 296

    Document Revision 4C Electra Elite IPK II Programming  20-09-07 Class of Service Options (Incoming Call Service) – Call Queuing Turn off or on an extension ability to have calls queued if a call rings the extension when it is busy.

  • Page 297: Delayed Ringing

    Electra Elite IPK II Document Revision 4C Delayed Ringing Description Delayed Ringing allows programmed secondary answering positions to ring on incoming calls after a programmed time. This feature applies to CO/PBX lines, Secondary Incoming Extensions, Virtual Extensions, and Call Arrival Keys. Conditions An extension user can answer an outside call by lifting the handset (depending on ...

  • Page 298

    Document Revision 4C Electra Elite IPK II Virtual Extensions Programming  14-07-01 Trunk Access Map Setup Set up the Trunk Access Maps. This sets the access options for trunks. Ring Group programming overrides Access Map programming. Trunk Access Maps: 1~200 ...

  • Page 299

    Electra Elite IPK II Document Revision 4C Operation To answer Delay Ringing calls: Go off-hook. - OR - Press Answer. - OR - Press the flashing key. Either Trunk key or CAR/SIE/VE key.  To program a CAR/SIE/VE key on a phone: Press Speaker .

  • Page 300

    Document Revision 4C Electra Elite IPK II Dial the mode number in which the key delays ring. 1 = Day 1 2 = Night 1 3 = Midnight 1 4 = Rest 1 5 = Day 2 6 = Night 2 7 = Midnight 2 8 = Rest 2 Press Speaker.

  • Page 301: Department Calling

    Electra Elite IPK II Document Revision 4C Department Calling Description With Department Calling, an extension user can call an idle extension in a programmed Department Group (64 Department Groups available) by dialing the group pilot number. For example, this lets a caller dial the Sales department by knowing the Sales department pilot number.

  • Page 302

    Document Revision 4C Electra Elite IPK II Delay:  this feature using a (59) key programmed in PRG 15-07. It can be done also Enable (1)/Disable (0) by using service codes assigned in Program 11-11-28 (set) and Program 11-11-29 (cancel). When this feature is activated, any DID call pointed directly to the Pilot follows one of the two patterns: If all available members are busy or logged out, the call goes immediately to the transfer destination.

  • Page 303

    Electra Elite IPK II Document Revision 4C If all members of the Department Group are busy, an incoming or transferred call to the group pilot number queues for an available member. Each group has a queue that can hold any number of waiting calls.

  • Page 304

    Document Revision 4C Electra Elite IPK II Default Setting Disabled Priority Routing CALL Telephone on a Telephone on a call call Priority 1 Priority 1 Priority 1 CALL Telephone on a call Priority 2 Priority 2 Priority 2 CALL Priority 3 Priority 3 Priority 3 Figure 2-1 Department Calling Priority Call Routing...

  • Page 305

    Electra Elite IPK II Document Revision 4C Circular Routing CALL 1 CALL 2 CALL 3 CALL 4 Figure 2-2 Department Calling Circular Routing Department Calling 2 - 281...

  • Page 306

    Document Revision 4C Electra Elite IPK II System Availability Terminals All Terminals Required Component(s) VRS for Messaging Related Features Call Arrival (CAR) Keys Call Forwarding Department Step Calling Transfer Voice Mail Message Indication on Line Keys Voice Response System (VRS) Programming ...

  • Page 307

    Electra Elite IPK II Document Revision 4C  11-11-27 Service Code Setup (for Setup/Entry Operation) – Destination of Automatic Transfer for Each Department Group Set the service code (default: 604) for setting the destination for immediate automatic transfer for ICM and transferred calls to Department Groups. ...

  • Page 308

    Document Revision 4C Electra Elite IPK II  16-01-07 Department Group Basic Data Setup – Call Recall Restriction for STG Set if a transferred call to the pilot number should recall (0) or camp on (1) to the busy or idle Department Group.

  • Page 309

    Electra Elite IPK II Document Revision 4C  22-07-01 DIL Assignment For each trunk assigned Service Type 4 in PRG 22-02-01 above, assign the DIL destination as the Department Group pilot number (as assigned in Program 11-07-01). Department: Groups 1~64 ...

  • Page 310

    Document Revision 4C Electra Elite IPK II Dial 650 + 0. - OR - Press Department Calling Log In key (PRG 15-07-01 or SC 751: 46). The key goes out when you log back in.  To change the Department Group Overflow Destination: Press Speaker.

  • Page 311: Department Step Calling

    Electra Elite IPK II Document Revision 4C Department Step Calling Description After calling a busy Department Calling Group member, an extension user can have Department Step Calling quickly call another member in the group. The caller does not have to hang up and place another Intercom call if the first extension called is unavailable.

  • Page 312

    Document Revision 4C Electra Elite IPK II Programming  11-12-07 Service Code Setup (for Service Access) – Step Call If required, customize the Step Call service code used by an extension user (default: 708).  11-16-01 Single Digit Service Code Setup – Step Call If required, change the Department Step Calling Single Digit Service Code (default: 2).

  • Page 313: Dialing Number Preview

    Electra Elite IPK II Document Revision 4C Dialing Number Preview Description Dialing Number Preview lets a display multiline terminal user dial and review a number before the system dials it. Dialing Number Preview helps the user avoid dialing errors. Conditions An extension user cannot edit the displayed number.

  • Page 314

    Document Revision 4C Electra Elite IPK II Programming  20-06-01 Class of Service for Extensions Assign a Class of Service (1~15) to an extension.  20-08-05 Class of Service Options (Outgoing Call Service) – Dial Number Preview (Preset Dial) Turn Off (0) or On (1) the ability to use Dial Number Preview. Operation To use Dial Number Preview to place a call (multiline terminal only): Do not lift the handset or press Speaker.

  • Page 315: Dial Pad Confirmation Tone

    Electra Elite IPK II Document Revision 4C Dial Pad Confirmation Tone Description For an extension with Dial Pad Confirmation Tone enabled, the user hears a beep each time they press a key. This is helpful for Intercom calls and Dial Pulse trunk calls, since these calls provide no Call Progress tones.

  • Page 316

    Document Revision 4C Electra Elite IPK II Programming  11-11-19 Service Code Setup (for Setup/Entry Operation) – Key Touch Tone On/Off If required, change the service code to enable/disable the Key Touch Tone (default: 724). Operation To enable/disable Dial Pad Confirmation Tone: Pick up the handset or press Speaker.

  • Page 317: Dial Tone Detection

    Electra Elite IPK II Document Revision 4C Dial Tone Detection Description If a trunk has Dial Tone Detection enabled, the system monitors for dial tone from the Telco or PBX when a user places a call on that trunk. If the user accesses the trunk directly (by pressing a line key or dialing 9 and the trunk number), the system drops the trunk if dial tone does not occur.

  • Page 318

    Document Revision 4C Electra Elite IPK II Last Number Redial Save Number Dialed Speed Dial – System/Group/Station T1 Trunking (with ANI/DNIS Compatibility) Trunk Group Routing Trunk Groups Programming Table 2-14 Dial Tone Detection Program Interaction Result if dial tone Method 14-02-05 14-02-11 not present .

  • Page 319

    Electra Elite IPK II Document Revision 4C  21-01-05 System Options for Outgoing Calls – Dial Tone Detection Time If dial tone detection is enabled, the system waits this time for the Telco to return dial tone. When this time expires, the system assumes dial tone is not present. To disable this time (and have the system wait continuously), enter 0.

  • Page 320

    Document Revision 4C Electra Elite IPK II THIS PAGE INTENTIONALLY LEFT BLANK 2 - 296 Dial Tone Detection...

  • Page 321: Digital Trunk Clocking

    Electra Elite IPK II Document Revision 4C Digital Trunk Clocking Enhancements This feature was added to the documentation with Version 2000. This feature is available with version 1000 or higher. Description The IPK II CPUII has a built-in clock source for all digital trunk cards. Digital trunk cards are connected via an internal PLO (Phase Locked Oscillator) to derive Primary Clock from the network in priority order.

  • Page 322

    Document Revision 4C Electra Elite IPK II Default Setting None System Availability Terminals Required Component(s) CPUII( )-U10 ETU BRT(4)-U( ) ETU - OR - DTI-U40 ETU with firmware V5.00 or higher Related Features ISDN Compatibility K-CCIS – T1 T1 Trunking (with ANI/DNIS Compatibility) 2 - 298 Digital Trunk Clocking...

  • Page 323

    Electra Elite IPK II Document Revision 4C Digital Trunk Clocking Examples: If multiple PRIs exist, the first one that synchronized with the carrier is chosen. In this example, the PRI in S1 was the first to synchronize with the carrier; therefore, it is the PLO synchronization source. Figure 2-3 Digital Trunk Clocking Example 1 If multiple PRIs exist and the one being used for the source goes down, the system begins to count forward in slot numbers looking for the next available PRI.

  • Page 324

    Document Revision 4C Electra Elite IPK II In this example, the PRI in S4 was the first to synchronize with the carrier and became the PLO synchronization source. The PRI in S4 then went down and the system began looking forward in slot numbers to find the next PLO source.

  • Page 325

    Electra Elite IPK II Document Revision 4C In this example, there are multiple T1 circuits and a BRI circuit. Since the T1 assigned as EXTERNAL has higher priority than a BRI, the T1 EXTERNAL is the PLO synchronization source. Figure 2-7 Digital Trunk Clocking Example 5 In this example, there is a PRI, multiple T1s, and a BRI.

  • Page 326

    Document Revision 4C Electra Elite IPK II If multiple BRIs exist and no PRI or T-1 EXTERNAL exists, the system chooses the first BRI that synchronized with the carrier. In this example, the BRI in S4 synchronized with the carrier first and became the PLO synchronization source.

  • Page 327

    Electra Elite IPK II Document Revision 4C Programming Refer to the related features for programming. Operation Refer to the related features for details. Digital Trunk Clocking 2 - 303...

  • Page 328

    Document Revision 4C Electra Elite IPK II THIS PAGE INTENTIONALLY LEFT BLANK 2 - 304 Digital Trunk Clocking...

  • Page 329: Digital Voice Mail

    Prior to this release, Trunk mapping was supported only for trunks 01~99. Description The system is fully compatible with NEC digital voice mail systems. These systems provide telephone users with comprehensive Voice Mail and Automated Attendant features. Voice Mail ends the frustration and cost of missed calls, inaccurate written messages and telephone tag.

  • Page 330

    Document Revision 4C Electra Elite IPK II Live Record  While on a call, an extension user can have Voice Mail record the conversation. The multiline terminal user just presses the Voice Mail Record key; the single line telephone user dials a code. Once recorded, the Voice Messaging System stores the conversation as a new message in the user’s mailbox.

  • Page 331

    Electra Elite IPK II Document Revision 4C Message Key Operates as Voice Mail Key The system enhances a telephone Message key function when connected to a system which has voice mail installed. When an extension receives a voice mail, the Message key can be used to check the number of messages in voice mail, or call the voice mail to listen to the messages.

  • Page 332

    Document Revision 4C Electra Elite IPK II Conversation Record does not work for monitored calls.  Caller ID information is passed from voice mail to an extension for pre-answer display on an  unscreened transfer from voice mail. Off-premise notification and external extensions require access to outside lines. ...

  • Page 333

    Electra Elite IPK II Document Revision 4C System Availability Terminals All Terminals Required Component(s) VMS(2)/(4)/(8)-U( ) ETU  FMS(2)/(4)/(8)-U( ) ETU  VMP(2)/(4)/(8)-U( ) ETU  VMP LX(2)/(4)/(8)-U( ) ETU  CTP LX(4)/(8)/(12)/(16)-U( ) ETU  Related Features Barge-In Call Forwarding Caller ID Caller ID Call Return Central Office Calls, Placing...

  • Page 334

    Document Revision 4C Electra Elite IPK II Programming  10-09-01 DTMF and Dial Tone Circuit Setup Assign at least one circuit for DTMF reception (type 0 or 1). Use the following as a guide when allocating DTMF receivers: In light traffic sites, allocate one DTMF receiver for every 10 devices that use them. ...

  • Page 335

    Electra Elite IPK II Document Revision 4C  15-02-38 Multiline Telephone Basic Data Setup – Voice Mail Message Wait Lamp Cycle (Version 1600 or higher required) 1 = Cycle 1 2 = Cycle 2 (default) 3 = Cycle 3 4 = Cycle 4 5 = Cycle 5 6 = Cycle 6 7 = Cycle 7...

  • Page 336

    Document Revision 4C Electra Elite IPK II  20-11-01 through 20-11-05 20-11-12 Class of Service Options (Hold/Transfer Service) Set these options to 0 for the voice mail COS.  20-13-01 Class of Service Options (Supplementary Service) – Long Conversation Alarm 20-13-05 Class of Service Options (Supplementary Service) –...

  • Page 337

    Electra Elite IPK II Document Revision 4C Assign Trunks As Automated Attendant Trunks – Method 2  22-02-01 Incoming Call Trunk Setup Assign Service Type 0 to each trunk you want to ring into Voice Mail as a normal line. ...

  • Page 338

    Document Revision 4C Electra Elite IPK II  45-01-18 Voice Mail Integration Options – Trunk Number Mapping (Version 2000 or higher required) Set if the system sends 2 digit trunk numbers only or 2 and 3 digit trunk numbers to voice mail. Options 2 = Trunks 01~99 3 = Trunks 001~200...

  • Page 339

    Electra Elite IPK II Document Revision 4C Tone 14 (Continued) 0 - No Tone 0 - No Tone Tone 39 Unit Basic Tone Duration Gain Level 12 ~ 440/620Hz -16dB 500ms 0 - No Tone 500ms 0 - No Tone 0 - No Tone 0 - No Tone 0 - No Tone...

  • Page 340: Checking Messages

    Document Revision 4C Electra Elite IPK II Multiline Terminal Press the Voice Mail key (PRG 15-07 or SC 751: 77). - OR - Press VM Msg softkey. - OR - Press Speaker and dial the Voice Mail Master Number. After Voice Mail Answers, dial your mail- box number.

  • Page 341

    Electra Elite IPK II Document Revision 4C If PRG 15-02-26 = 1 (Voice Mail Key): Press the Message key once. The voice mail is called.  When there are new messages, the MW LED on the telephone flashes red.  With this option set, the MSG key can be used as a Voice Mail key for any function calling voice mail or ...

  • Page 342

    Document Revision 4C Electra Elite IPK II Press the Voice Mail key (PRG 15-07 or SC 751: code 77 + VM Pilot). - OR - Press the Message key. Dial number of mailbox to receive the transfer. This can be your mailbox number or a co-worker’s mailbox number. ...

  • Page 343

    Electra Elite IPK II Document Revision 4C Recording Your Call To record your active call in your mailbox: Multiline Terminal Press the Voice Mail Record key (PRG 15-07 or SC 751: code 78) You hear two beeps and your Record key flashes. The beeps periodically repeat to remind you that the call is ...

  • Page 344

    Document Revision 4C Electra Elite IPK II (Optional) Lift the handset to take call. You connect to the caller. The system records the first part of the message in your mailbox.  With voice mail set to Manual Live Monitor: Your telephone must be idle.

  • Page 345: Direct Inward Dialing (did)

    501~756 to extension numbers 301~556. The Electra Elite IPK II system has 2000 DID Translation Table entries that you can allocate among the 20 DID Translation Tables. One translation is made in each entry. For a simple installation, you can put all 2000 entries in the same table.

  • Page 346

    Document Revision 4C Electra Elite IPK II Flexible DID Service Compatibility With three-digit service, the Telco sends three digits to the system for translation. Be sure to program your system for compatibility with the provided Telco service. For example, if the Telco sends four digits, make sure you set up the translation tables to accept four digits.

  • Page 347

    Electra Elite IPK II Document Revision 4C DID Intercept DID Intercept automatically reroutes DID calls under certain conditions. There are three DID Intercepts: Vacant Number Intercept  If a caller dials an extension that does not exist or misdials, Vacant Number Intercept can reroute the call to the programmed DID Intercept extension ring group or Voice Mail.

  • Page 348

    Document Revision 4C Electra Elite IPK II For busy or no answer intercept calls, a third destination can be defined in Program 22-12. If the first and third destinations are programmed but the second destination is not, the incoming call goes to the third destination after the first destination.

  • Page 349

    Electra Elite IPK II Document Revision 4C DID Call by Time Schedule DID Call by Time Schedule allows for 100 programmed DID Conversion table entries (PRG 22-17-01) that can be routed based on Time Patterns. Each DID Conversion table has a maximum of eight programmable Time Patterns and each Time Pattern can reference any of the 2000 different Dial-In Conversion table entries in PRG 22-11-01.

  • Page 350

    Document Revision 4C Electra Elite IPK II Table 2-15 Example 2 (Manual Change) PRG 22-17 Table No. Receive Dial Time Pattern Start Time End Time PRG 22-11 1~100 1111 00:00 00:00 00:00 00:00 00:00 00:00 00:00 00:00 00:00 00:00 00:00 00:00 00:00 00:00...

  • Page 351

    Electra Elite IPK II Document Revision 4C When ordering DID service, provide the Telco with the following information: Electra Elite IPK II KF = US:NIFKF07B MF = US:NIFMF07B PF = US:NIFPF07B DID Facility Interface Code 02RV2-T DID Service Order Code 9.0F DID Answer Supervision Code A S.2...

  • Page 352

    Document Revision 4C Electra Elite IPK II When using DID Call by Time Schedule and breaking out the Time Patterns, set the start  time to 00:00 and end time to 00:00 for this feature to operate correctly. Refer to DID Call by Time Schedule on page 2-325 for more details.

  • Page 353

    Electra Elite IPK II Document Revision 4C  10-09-01 DTMF and Dial Tone Circuit Setup If the system has DTMF DID trunks, be sure to reserve at least one circuit for analog trunk DTMF reception (type 0 or 2). Each DTMF DID trunk must have an available receiver. Use the following as a guide when allocating DTMF receivers: In light traffic sites, allocate one DTMF receiver for every 10 devices that use them.

  • Page 354

    Document Revision 4C Electra Elite IPK II  22-10-01 DID Translation Table Setup Assign the start and end range of DID Translation Table entries (1~2000) to each DID Translation Table (1~20).  22-11-01 DID Translation Number Conversion – Received Number For each DID Translation Table entry (1~2000), specify the digits received by the system (eight maximum).

  • Page 355

    Electra Elite IPK II Document Revision 4C  22-11-09 DID Translation Number Conversion – Music On Hold Source For each DID Translation Table entry (1~2000), specify the source of music to be used for DID trunks. 0 = IC/MOH Port (default) 1 = BGM Port 2 = ACI Port ...

  • Page 356

    Document Revision 4C Electra Elite IPK II  25-02-01 VRS/DISA VRS Message For each trunk port and each night mode, select the message source (0 = No Message, 1 = VRS, 2 = ACI, 3 = S LT), assign the VRS message number used as the Automated Attendant Message for each trunk, which is assigned as VRS/DISA [with VRS = 01~48 (VRS message number), with ACI = 1~4 or 01~16 (ACI group number), with SLT = 1~8 or 01~64 (Department Group number)].

  • Page 357

    Electra Elite IPK II Document Revision 4C  25-06-02 VRS/DISA One-Digit Code Attendant Setup – Destination Number Set up single digit dialing for Automated Attendant callers. For each VRS Message programmed to answer outside calls, specify: # ). The digit the Automated Attendant caller dials (1~12, where 10 = 0, 11 = and 12 = ...

  • Page 358

    Document Revision 4C Electra Elite IPK II  25-07-11 System Timers for VRS/DISA – VRS/DISA Answer Delay Time Set the time the system waits after receiving an incoming VRS/DISA call before the system automatically answers the call (0~64800 seconds).  25-07-13 System Timers for VRS/DISA –...

  • Page 359

    Electra Elite IPK II Document Revision 4C Operation DID calls ring extensions like normal trunk calls. To Activate DID Call by Time Schedule: At any display multiline terminal, press Speaker. Dial the Dial-In Mode Switching Service Code (Default = Not assigned). - OR - Press the Dial-In Mode Switching Programmable Function key (PRG 15-07-01, 88, or SC 751 Key Code 88).

  • Page 360

    Document Revision 4C Electra Elite IPK II THIS PAGE INTENTIONALLY LEFT BLANK 2 - 336 Direct Inward Dialing (DID)

  • Page 361: Direct Inward Line (dil)

    Electra Elite IPK II Document Revision 4C Direct Inward Line (DIL) Description A Direct Inward Line (DIL) is a trunk that rings an extension, virtual extension or Department Group directly. Since DILs only ring one extension or group (i.e., the DIL destination), employees always know which calls are for them.

  • Page 362

    Document Revision 4C Electra Elite IPK II A user can activate Group Call Pickup to intercept a DIL ringing another extension.  Program a name for a DIL in Program 14-01-01. This makes it easier to identify the  incoming call. If a Multiline Terminal is busy, a second incoming DIL call provides Call Alert Notification, ...

  • Page 363

    Electra Elite IPK II Document Revision 4C Group Call Pickup Name Storing Off-Hook Signaling Paging, External Programmable Function Keys Ring Groups Transfer Programming  15-07-01 Programmable Function Keys To have the DIL ring a key, program a line key for the DIL trunk. ...

  • Page 364

    Document Revision 4C Electra Elite IPK II  22-07-01 DIL Assignment Set the destination extension number for each DIL – for each Night Service mode. The destination can be an extension port, virtual extension number, or Department Group pilot number (as assigned in PRG 11-07-01). ...

  • Page 365: Direct Inward System Access (disa)

    Electra Elite IPK II Document Revision 4C Direct Inward System Access (DISA) Description DISA permits outside callers to directly dial system extensions, trunks and selected features. This could help an employee away from the office that wants to directly dial co-workers or use the company’s trunks for long distance calls.

  • Page 366

    Document Revision 4C Electra Elite IPK II Trunk Group Access  DISA callers may access a specific trunk group for outgoing calls through the system. To access a Trunk Group, the user dials Service Code 704 followed by the Trunk Group number (Trunk Groups 1~100).

  • Page 367

    Electra Elite IPK II Document Revision 4C DISA Operating Modes The DISA Operating Modes determine what happens when a DISA caller forgets to dial, calls a busy or unanswered extension or dials incorrectly. The system can either drop the call or send it to a preset Ring Group (called a the DISA Transfer Destination).

  • Page 368

    Document Revision 4C Electra Elite IPK II 2. After 10 minutes (Tandem Trunking = Program 24-02-07 or DISA = Program 25-07-07), a warning tone is heard and the user dials (Program 20-28-01) to extend the conversation. 3. After three minutes (Program 20-28-03), the warning tone is heard again. After 30 seconds (Tandem Trunking = Program 24-02-10 or DISA = Program 25-07-08), the call is disconnected.

  • Page 369

    Electra Elite IPK II Document Revision 4C System Availability Terminals Remote Analog DTMF (2500 type) telephones Required Component(s) DSPII-U10 Unit and VRS Compact Flash (for Announcements) Related Features Automatic Route Selection Central Office Calls, Answering Direct Inward Dialing (DID) Direct Inward Line (DIL) Long Conversation Cutoff Tandem Trunking (Unsupervised Conference) Transfer...

  • Page 370

    Document Revision 4C Electra Elite IPK II  11-09-02 Trunk Access Code – 2nd Trunk Route Access Code Assign the Service Code set up in PRG 11-01 for Alternate Trunk Route Access.  14-01-02 Basic Trunk Data Setup – Transmit Level 14-01-03 Basic Trunk Data Setup –...

  • Page 371

    Electra Elite IPK II Document Revision 4C  22-01-11 System Options for Incoming Calls – VRS Waiting Message Interval Time Set up the duration time between announcing the VRS Waiting Message for Auto – Attendant & Queuing. The message is repeatedly sent out during the specified time (0~64800 seconds). ...

  • Page 372

    Document Revision 4C Electra Elite IPK II  25-04-01 VRS/DISA Transfer Ring Group With No Answer/Busy Set the operating mode of each DISA trunk. This sets what happens to the call when the DISA caller calls a busy or unanswered extension. The call can either disconnect (0), or transfer to an alternate ring group destination, In-Skin/External Voice Mail, or Centralized Voice Mail.

  • Page 373

    Electra Elite IPK II Document Revision 4C  25-07-09 System Timers for VRS/DISA – DISA Internal Paging Time This is the maximum time for an Internal Page placed by a DISA caller. If the Page continues longer than this time (0~64800 seconds), the system terminates the DISA call. Default is 30. ...

  • Page 374

    Document Revision 4C Electra Elite IPK II Trunk Continue/Disconnect Codes  14-01-25 Basic Trunk Data Setup – Continued/Discontinued Trunk-to-Trunk Conversation When Program 24-02-10 is set to disconnect a trunk after the defined time, determine whether or not a user should be able to use the continue/disconnect code. 0 = Disable 1 = Enable ...

  • Page 375

    Electra Elite IPK II Document Revision 4C Operation To place a DISA call into the system (from any 2500 type telephone): Dial the telephone number that rings the DISA trunk. Wait for the DISA trunk to automatically answer with a unique dial tone. Dial the 6-digit DISA password (access code).

  • Page 376

    Document Revision 4C Electra Elite IPK II Dial the number of the extension to be forwarded. Dial 1 to set Call Forwarding or 0 to cancel Call Forwarding. Dial the extension number where the calls are forwarded. To use the Continue code to extend a DISA call: An external call connects to an external number (either by transferring with Tandem Trunking or by DISA caller).

  • Page 377: Direct Station Selection (dss) Console

    Electra Elite IPK II Document Revision 4C Direct Station Selection (DSS) Console Enhancements In Version 1500 or higher, DSS/One-Touch keys can be used to one-touch transfer without using Transfer. In Version 1600 or higher, when a Ring Group call rings a station, a BLF indication for this station shows idle or busy based on a new Class of Service option (20-13-49).

  • Page 378

    Hotline keys on multiline terminals and DSS Consoles. ACD/Non-ACD Agent DSS Lighting Available With the Electra Elite IPK II system, Programs 30-05-02~30-05-21 allow a non-ACD DSS console to light indicating the status of both non-ACD agents and ACD agents.

  • Page 379

    Electra Elite IPK II Document Revision 4C When installing a DSS, the system must auto-detect the console for the LEDs to function  correctly. When connecting the DSS to an extension previously defined with another circuit type, undefine the circuit type (enter 00 in Program 10-03-01 for the extension number), then connect the DSS Console.

  • Page 380

    Document Revision 4C Electra Elite IPK II When a multiline terminal user is on a call, they can press a DSS key for that station to  transfer to another station. It is not necessary to press Transfer to transfer to another station using a DSS key.

  • Page 381

    Electra Elite IPK II Document Revision 4C Central Office Calls, Answering Central Office Calls, Placing Door Box Night Service One-Touch Calling Paging, External Paging, Internal Programmable Function Keys Speed Dial – System/Group/Station Programming  10-03-01 ETU Setup – ESI Terminal Type (B1) The system automatically assigns the terminal type (10) for the port which has a DSS console installed.

  • Page 382

    Document Revision 4C Electra Elite IPK II  30-02-01 DSS Console Extension Assignment – Extension Number Designate the DSS Console installations (i.e., the extensions that have DSS Consoles connected to them).  30-03-01 DSS Console Key Assignment Customize DSS Console keys to function as DSS keys, Service Code keys, Programmable Function Keys, and One-Touch Calling keys.

  • Page 383

    Electra Elite IPK II Document Revision 4C (Optional) Announce the call. If called party does not want the call, press the flashing line key to retrieve it.  Making an External Page using your DSS Console: Press the DSS Console External Page zone key (1~8). If the zone you want is busy, try again later.

  • Page 384

    Document Revision 4C Electra Elite IPK II Using a DSS Console key as a One-Touch or Programmable Function Key:  A user can have DSS Console keys programmed as One-Touch Keys. These keys can be used for Direct Station Selection, Trunk Calling, Personal Speed Dial, Speed Dialing, and Service Code access. The stored service code cannot be longer than three digits.

  • Page 385: Directed Call Pickup

    Electra Elite IPK II Document Revision 4C Directed Call Pickup Description Directed Call Pickup permits an extension user to intercept a call ringing another extension. This allows a user to conveniently answer a call for a co-worker from their own telephone. With Directed Call Pickup, an extension user can pick up: Trunk calls (i.e., Ring Group calls) ...

  • Page 386

    Document Revision 4C Electra Elite IPK II Related Features Call Arrival (CAR) Keys Department Calling Group Call Pickup Hold Hotline Park Secretary Call Pickup Secondary Incoming Extension Transfer Virtual Extensions Voice Mail Message Indication on Line Keys Programming  11-12-25 Service Code Setup (for Service Access) –...

  • Page 387

    Electra Elite IPK II Document Revision 4C  20-10-05 Class of Service Options (Answer Service) – Directed Call Pickup for Own Group Enable (1)/Disable (0) an extension user ability to use Directed Call Pickup for calls ringing their own group. Operation To use Directed Call Pickup to intercept a call to a co-worker’s extension: Pick up the handset or press Speaker.

  • Page 388

    Document Revision 4C Electra Elite IPK II THIS PAGE INTENTIONALLY LEFT BLANK 2 - 364 Directed Call Pickup...

  • Page 389: Directory Dialing

    Electra Elite IPK II Document Revision 4C Directory Dialing Enhancements With Version 1500 or higher telephones that are not connected or uninstalled do not show up in the Extension Directory. With Version 1600 or higher, extensions (including Virtual Extensions) can be removed from the Extension Directory list based on a new Class of Service option (PRG 20-13-51).

  • Page 390

    Document Revision 4C Electra Elite IPK II System Availability Terminals All Display Multiline Terminals with Softkeys Required Component(s) None Related Features Last Number Redial Name Storing Speed Dial – System/Group/Station Softkeys Programming  20-13-51 Class of Service Options (Supplementary Service) – Number and Name Appear in the Directory (Version 1600 or higher.) Turn Off (0) or On (1) the extension to be displayed in the Extension Directory list (including Virtual Extensions).

  • Page 391

    Electra Elite IPK II Document Revision 4C Press the softkey for the Directory Dialing type: Company (Common) System Speed Dials  SPDg Department (Group) Speed Dials  Personal Speed Dials  Co-worker’s Extensions  Directory Dialing follows any feature restrictions that your system may have enabled. For example, if your ...

  • Page 392

    Document Revision 4C Electra Elite IPK II THIS PAGE INTENTIONALLY LEFT BLANK 2 - 368 Directory Dialing...

  • Page 393: Distinctive Ringing, Tones And Flash Patterns

    Electra Elite IPK II Document Revision 4C Distinctive Ringing, Tones and Flash Patterns Enhancements Version 1600 or higher: When a Ring Group call rings a station, a BLF indication for this station shows idle or busy based on a  new Class of Service option (PRG 20-13-49).

  • Page 394

    Document Revision 4C Electra Elite IPK II DTU/DTP Style telephones only follow high, mid range and low ring tone settings. They do  not follow Melodies. If PRG 22-03-01 is set to 0~3 and PRG 15-02-02 is set to 1~3, trunk calls follow the ring ...

  • Page 395

    Electra Elite IPK II Document Revision 4C Related Features Call Arrival (CAR) Keys Single Line Telephones, Analog 500/2500 Sets Programming  15-02-02 Multiline Telephone Basic Data Setup – Trunk Ring Tone From the range specified in Program 22-03-01, select the multiline terminal extension trunk ring tone.

  • Page 396

    Document Revision 4C Electra Elite IPK II  15-02-38 Multiline Telephone Basic Data Setup – Voice Mail Message Wait Lamp Cycle (Version 1600 or higher required) 1 = Cycle 1 2 = Cycle 2 (default) 3 = Cycle 3 4 = Cycle 4 5 = Cycle 5 6 = Cycle 6 7 = Cycle 7...

  • Page 397

    Electra Elite IPK II Document Revision 4C Tone 06 0 - No Tone Tone 14 Unit Basic Tone Duration Gain Level 10 ~ 440/480Hz -13/-13dB 1000ms 0 - No Tone 2100ms 0 - No Tone 0 - No Tone 0 - No Tone 0 - No Tone 0 - No Tone 0 - No Tone...

  • Page 398

    Document Revision 4C Electra Elite IPK II Dial 1 to check ringing for intercom calls. - OR - Dial 2 to check ringing for trunk calls. For Intercom calls, select the pitch you want to check (1~8). - OR - For trunk calls, select the pitch (1~8) and the tone (1~4) you want to check.

  • Page 399: Do Not Disturb

    Electra Elite IPK II Document Revision 4C Do Not Disturb Enhancements Version 1500 or higher supports: Call Forwarding when Do Not Disturb (DND) is set.  DSS/BLF lights solid instead of flashing when Do Not Disturb (DND) is set.  DSS/BLF displays when a telephone is off-hook (Busy) when Do Not Disturb (DND) is set.

  • Page 400

    Document Revision 4C Electra Elite IPK II When DND and Call Forward are set on the same telephone, call forwarding works. If Busy  and No Answer Forwarding are set to different locations, it follows the Busy forwarding. (Version 1500 or higher required.) If an extension already receiving forwarded calls activates DND option 4, callers to the ...

  • Page 401

    Electra Elite IPK II Document Revision 4C Related Features Call Forwarding Call Forwarding/Do Not Disturb Override Central Office Calls, Answering Direct Inward Line (DIL) Distinctive Ringing, Tones and Flash Patterns Selectable Display Messaging Programming  11-11-08 Service Code Setup (for Setup/Entry Operation) – Do Not Disturb Assign Service Code for DND (Default 747).

  • Page 402

    Document Revision 4C Electra Elite IPK II Operation To activate or deactivate Do Not Disturb while your extension is idle: Multiline Terminal Do not lift the handset. Press the DND key. - OR - Press Speaker, and dial 747. Dial the DND option code. 0 = Cancel DND 1 = Incoming Trunk Calls Blocked 2 = Paging, incoming Intercom, Call Forwards and Transferred Trunk Calls Blocked...

  • Page 403: Door Box

    The Door Box Feature Requires a PGD(2)-U10 ADP. A maximum of 56 PGD(2)-U10 ADPs  can be installed in an IPK II system. Refer to the Electra Elite IPK II System Hardware Manual for more information. If a PGD(2)-U10 ADP circuit has a Door Box (doorphone) connected, you cannot use that ...

  • Page 404

    Each channel in the PGD(2)-U10 ADP has a jumper which must be set for Door Box  operation. Refer to the Electra Elite IPK II System Hardware Manual for additional details. The PGD(2)-U10 ADP can be connected only to an ESIB(8)-U20 ETU. if the PGD(2)-U10 ...

  • Page 405

    Electra Elite IPK II Document Revision 4C  10-05-01 General Purpose Relay Setup Define which Relay circuits (5~8) on a PGD(2)-U10 ADP Adapter are used for General Purpose Relay.  11-12-36 Service Code Access (for Service Access) – Door Box Access If the service code for Doorphone Access (702 by default) is not acceptable, change it here.

  • Page 406

    Document Revision 4C Electra Elite IPK II Operation To call a Door Box: Multiline Terminal Press Speaker. Dial 702. Dial Door Box Number (1~8). Single Line Telephone Lift the handset. Dial 702. Dial Door Box Number (1~8). To activate the Door Box strike: Multiline Terminal While talking to the Door Box, press the Recall key.

  • Page 407

    Electra Elite IPK II Document Revision 4C Single Line Telephone If you are busy on a call, an off-hook signal is heard indicating the incoming Door Box call. Press the Flash key or hookflash to place your active call on hold. Dial the door box access code (702 by default) plus the door box number (1~8) to answer the Door Box call.

  • Page 408

    Document Revision 4C Electra Elite IPK II THIS PAGE INTENTIONALLY LEFT BLANK 2 - 384 Door Box...

  • Page 409: Drop Key

    Electra Elite IPK II Document Revision 4C Drop Key Description The Drop Key abandons a call while retaining the PBX/Centrex line to originate another call. The Drop Key is provided by programming a Programmable Function Key. This feature allows the Recall key to be used to provide a hookflash to the PBX or Central Office.

  • Page 410

    Document Revision 4C Electra Elite IPK II Programming  11-12-42 Service Code Setup (for Service Access) – Flash on Trunk lines Default is #3.  11-12-59 Service Code Setup (for Service Access) – Trunk Drop Operation for SLT Default is Not Assigned. ...

  • Page 411

    Electra Elite IPK II Document Revision 4C Receive the new CO/PBX dial tone. Dial the desired number. To use the Feature Key plus Recall key from a Multiline Terminal with a CO/PBX call in progress: Press Feature. Press Recall. Receive the new CO/PBX dial tone. ...

  • Page 412