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NEC Electra Elite IPK II System User Manual

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  Summary of Contents for NEC Electra Elite IPK II System

  • Page 1 Notice Note that when converting this document from its original format to a .pdf file, some minor font and format changes may occur. When viewing and printing this document, we cannot guarantee that your specific PC or printer will support all of the fonts or graphics. Therefore, when you view the document, fonts may be substituted and your individual printer may not have the capability to print the document correctly.
  • Page 3 EATURES AND PECIFICATIONS ANUAL INT-1072 (IPK II) OCUMENT EVISION 2100) ERSION...
  • Page 5 NEC Unified Solutions, Inc. reserves the right to change the specifications, functions, or features at any time without notice. NEC Unified Solutions, Inc. has prepared this document for use by its employees and customers. The information contained herein is the property of NEC Unified Solutions, Inc. and shall not be reproduced without prior written approval of NEC Unified Solutions, Inc.
  • Page 7 The Electra Elite IPK II system meets the customer needs today, and as business expands, the system can be expanded to grow as well. The Electra Elite IPK II system has a set of manuals that provide all the information necessary to install and support the system. This preface describes these manuals.
  • Page 8 Electra Elite IPK II Programming Manual This manual provides instructions for programming the Electra Elite IPK II system using a Multiline Terminal or PC.
  • Page 9: Table Of Contents

    TABLE OF CONTENTS ___________________________________________________________________________________ Chapter 1 Introduction Section 1 General Information ..................1-1 Section 2 Multiline Terminals used with the System ............. 1-1 Chapter 2 Features Section 1 About This Chapter ..................2-1 Section 2 Important Notes .................... 2-2 Section 3 IPK to IPK II Feature Comparison List ............
  • Page 10 Document Revision 4C Electra Elite IPK II ___________________________________________________________________________________ Barge-In ....................2-97 Battery Backup – System Memory ............. 2-101 Battery Backup – System Power ............2-103 Call Appearance (CAP) Keys ............. 2-105 Call Arrival (CAR) Keys ..............2-109 Call Duration Timer ................2-113 Call Forwarding ..................
  • Page 11 Electra Elite IPK II Document Revision 4C ___________________________________________________________________________________ Continued Dialing ................2-263 Cordless Telephone Connection ............2-267 Data Line Security ................2-271 Delayed Ringing ................. 2-273 Department Calling ................2-277 Department Step Calling ..............2-287 Dialing Number Preview ..............2-289 Dial Pad Confirmation Tone ...............
  • Page 12 Document Revision 4C Electra Elite IPK II ___________________________________________________________________________________ Elite CallAnalyst ................. 2-433 Facsimile CO Branch Connection ............2-443 Flash ....................2-445 Flexible System Numbering ............... 2-447 Flexible Timeouts ................2-461 Forced Trunk Disconnect ..............2-465 Group Call Pickup ................2-469 Group Listen ..................
  • Page 13 Electra Elite IPK II Document Revision 4C ___________________________________________________________________________________ IPK II VoIP Management System ............2-621 ISDN Compatibility ................2-635 K-CCIS – IP with IAD ................. 2-655 K-CCIS – IP with PVA ................ 2-661 K-CCIS – T1 ..................2-669 Last Number Redial ................2-675 Licensing ....................
  • Page 14 Document Revision 4C Electra Elite IPK II ___________________________________________________________________________________ PBX Compatibility ................2-787 PC Programming ................2-793 Power Failure Transfer ............... 2-805 Prime Line Selection ................2-807 Private Line ..................2-811 Programmable Function Keys ............2-815 Programming from a Multiline Terminal ..........2-819 Pulse to Tone Conversion ..............
  • Page 15 Electra Elite IPK II Document Revision 4C ___________________________________________________________________________________ Station Add-On Console ..............2-909 Station Hunt ..................2-911 Station Message Detail Recording ............. 2-913 Station Name Assignment – User Programmable ......2-931 Station Relocation ................2-935 Synchronous Ringing ................. 2-939 T1 Trunking (with ANI/DNIS Compatibility) ........2-941 Tandem Ringing .................
  • Page 16: Section 1 About This Chapter

    Document Revision 4C Electra Elite IPK II ___________________________________________________________________________________ Wireless - DECT ................2-1115 Chapter 3 Codes Tables Section 1 About This Chapter ..................3-1 Section 2 Simplifying Multiline Terminal Operations with One-Touch Key Operation ..................... 3-1 Section 3 Using Handsfree ..................3-2 Chapter 4 Feature Availability by Software Revision...
  • Page 17 LIST OF FIGURES & TABLES ___________________________________________________________________________________ Figure 1-1 Key Assignment Example .................. 1-2 Table 2-1 Sample Alarm Report ..................2-32 Table 2-2 Alarm Report Definitions ................. 2-33 Table 2-3 Alarm Report Item Definitions ................. 2-33 Table 2-4 Sample System Information Printout ............... 2-34 Table 2-5 Keys for Entering Names ................
  • Page 18 Document Revision 4C Electra Elite IPK II ___________________________________________________________________________________ Figure 2-10 Digital Trunk Clocking Example 8 ..............2-302 Table 2-15 Example 2 (Manual Change) ................ 2-326 Table 2-16 LED Flash Patterns ..................2-335 Table 2-17 DSS/BLF Priority Chart ................. 2-353 Table 2-18 Distinctive Ringing: Tones and Flash Patterns ..........
  • Page 19 Electra Elite IPK II Document Revision 4C ___________________________________________________________________________________ Figure 2-21 PCPro Connection Dialog Box ............... 2-795 Figure 2-22 WebPro Login Screen ..................2-796 Table 2-30 PC Pro to CPUII Version Comparison Chart ..........2-798 Table 2-31 Selectable Display Messaging Defaults ............2-873 Table 2-32 Selectable Display Message –...
  • Page 20 Document Revision 4C Electra Elite IPK II ___________________________________________________________________________________ Table 3-3 Service Codes by Feature ................3-13 Table 3-4 Function Key Codes by Feature ..............3-23 Table 3-5 Function Key Codes by Number ..............3-30 Table 4-1 Feature Availability by Software Revision ............4-2 ___________________________________________________________________________________ List of Figures and Tables...
  • Page 21: General Information

    Introduction ENERAL NFORMATION ECTION term Electra Elite IPK II (DTH telephones), D Series i (DTR telephones), term term IPK (ITH Telephones), Electra Elite (DTU telephones), and D Series E (DTP telephones) can be used with the Electra Elite IPK II system.
  • Page 22 Document Revision 4C Electra Elite IPK II Electra Elite IPK II Terminal Feature Access, Single On/Off, or One-Touch Keys Keys are designated Feature Access, Single On/Off, or One-Touch throughout this manual. The keys operate much the same, but various limitations imposed on each type are described below.
  • Page 23 Electra Elite IPK II Document Revision 4C term Series i Terminals term The D Series i Terminals (DTR telephones) with or without LCD display offer a variety of colors and line sizes. Terminals are available in black or white.  The large Liquid Crystal Display (LCD) on display terminals provides call status ...
  • Page 24 Document Revision 4C Electra Elite IPK II Line sizes include 8-line and 16-line.  Speakerphone with full-duplex handsfree operation and headset jack is  standard. Terminals are compatible with AD(A)-2R and PS(A)-R.  term Electra Elite and D Series E Terminals term The Electra Elite Terminals (DTU telephones) and D Series E terminals (DTP...
  • Page 25: Chapter 2 Features

    HAPTER ECTION This chapter provides an alphabetical listing of the features that are available with the Electra Elite IPK II system. Each feature provides the following information: Description – briefly describes the feature and how it is use. Conditions – provides special operating conditions (if any) that need to be considered with using the feature.
  • Page 26: Important Notes

    Document Revision 4C Electra Elite IPK II MPORTANT OTES ECTION Simplifying Multiline Terminal Operation with One-Touch Keys A multiline terminal user can access many features Service Codes (e.g., Service Code 629 leaves a Message Waiting for a co-worker). To streamline the operation of their telephone, a multiline terminal user can store these codes under One-Touch Keys.
  • Page 27: Ipk To Ipk Ii Feature Comparison List

    Electra Elite IPK II Document Revision 4C IPK II F EATURE OMPARISON ECTION The following table provides a cross-reference between the Electra Elite IPK and the Electra Elite IPK II features. IPK Feature Name IPK II Feature Name Account Code Entry Account Code Entry Account Code –...
  • Page 28 Document Revision 4C Electra Elite IPK II IPK Feature Name IPK II Feature Name Automatic Route Selection (ARS) Automatic Route Selection Automatic Trunk-to-Trunk Transfer Call Forwarding, Off-Premise Background Music – Multiline Speaker Background Music Background Music Over External Speakers Background Music Barge-In Barge-In Battery Backup –...
  • Page 29 Electra Elite IPK II Document Revision 4C IPK Feature Name IPK II Feature Name Not Supported Central Office Calls, Answering Not Supported Central Office Calls, Placing Class of Service Class of Service Clock/Calendar Display Clock/Calendar Display CO Message Waiting Indication CO Message Waiting Indication CO/PBX, Tie Line Digit Restriction Code Restriction...
  • Page 30 Document Revision 4C Electra Elite IPK II IPK Feature Name IPK II Feature Name Do Not Disturb (DND) Do Not Disturb Door Lock Release Relays Door Box Door/Monitor Telephone Door Box DP to DTMF Switching Pulse to Tone Conversion Drop Key Drop Key Not Supported term...
  • Page 31 Electra Elite IPK II Document Revision 4C IPK Feature Name IPK II Feature Name Flexible Numbering Plan Flexible System Numbering Flexible Ringing Assignment Ring Groups Flexible Timeouts Flexible Timeouts Not Supported Forced Trunk Disconnect Full Duplex Handsfree Handsfree and Monitor Full Handsfree Operation Handsfree and Monitor General Purpose Relays...
  • Page 32 Document Revision 4C Electra Elite IPK II IPK Feature Name IPK II Feature Name Not Supported IP Trunk – H.323 Protocol Not Supported IP Trunk – (SIP) Session Initiation Protocol Not Supported IP Trunk (SIP) – MG16 Not Supported IPK II In-Mail Not Supported IPK II VoIP Management System ISDN-BRI Trunk Connections...
  • Page 33 Electra Elite IPK II Document Revision 4C IPK Feature Name IPK II Feature Name NEC Elite PC Assistant IPK II – PC Assistant Nesting Dial Not Supported Night Call Pickup Night Service Night Chime Night Service Night Transfer Night Service...
  • Page 34 Document Revision 4C Electra Elite IPK II IPK Feature Name IPK II Feature Name Not Supported Ringdown Extension, Internal/External Ringing Line Preference Line Preference Not Supported Room Monitor Route Advance Block Trunk Group Routing Save and Repeat Save Number Dialed Scrolling Directories Directory Dialing Secondary Incoming Extension...
  • Page 35 Electra Elite IPK II Document Revision 4C IPK Feature Name IPK II Feature Name Store and Repeat Memo Dial Stored Hookflash Speed Dial – System/Group/Station Synchronous Ringing Synchronous Ringing System Data Up/Down Load PC Programming T1 Connection T1 Trunking (with ANI/DNIS Compatibility) Not Supported Tandem Ringing Tandem Switching of 4-Wire E&M Tie Lines...
  • Page 36: Features

    Document Revision 4C Electra Elite IPK II EATURES ECTION The remainder of this document provides the features for the Electra Elite IPK II system. 2 - 12 Features...
  • Page 37: Account Code Entry

    Account Code Entry Description Account Codes are user-dialed codes that help the system administrator categorize and/or restrict trunk calls. Optional Account Codes allow a user to enter an Account Code while placing a trunk call or anytime while on a call. The system does not require the user to enter the optional account code.
  • Page 38: Default Settings

    Document Revision 4C Electra Elite IPK II Conditions If a user enters a code that exceeds 16 digits, the system ignores it.  If the system has Account Codes disabled, the digits dialed (e.g., 1234 ) appear on the  ...
  • Page 39 Electra Elite IPK II Document Revision 4C PBX Compatibility Speed Dial – System/Group/Station Station Message Detail Recording Programming  14-01-11 Basic Trunk Data Setup – Account Code Required Enable (1) or disable (0) Account Codes for each trunk.  15-07-01 Programmable Function Keys Assign a function key as an Account Code key (code 50).
  • Page 40 Document Revision 4C Electra Elite IPK II Dial  - OR - Press your Account Code key (PRG 15-07 or SC 751: code 50). Dial your Account Code (1~16 digits, using 0~9 and If Account Codes are hidden, each digit you dial shows an on the telephone display.
  • Page 41 Electra Elite IPK II Document Revision 4C To enter an Account Code for an incoming call: This procedure is not available for single line telephones. Answer incoming call. If Account Codes for Incoming Calls is disabled, the following steps dial digits out onto the connected trunk. ...
  • Page 42 Document Revision 4C Electra Elite IPK II THIS PAGE INTENTIONALLY LEFT BLANK 2 - 18 Account Code Entry...
  • Page 43: Account Code - Forced/Verified/Unverified

    Electra Elite IPK II Document Revision 4C Account Code – Forced/Verified/Unverified Description Account Codes are user-dialed codes that help the system administrator categorize and/or restrict trunk calls. The system has two types of Forced Account Codes: Forced Account Codes (Unverified) ...
  • Page 44 Document Revision 4C Electra Elite IPK II Operator Notification To prevent Account Code abuse, the system can notify the operator each time an Account Code violation occurs (PRG: 20-13-20). This happens if the user fails to enter an Account Code (if Forced) or enters a Verified Account Code that is not in the list.
  • Page 45 Electra Elite IPK II Document Revision 4C When you use Forced Account Code on only toll calls, and you dial a local call, you hear a  beep. The Timer set in 21-01-14 is applied to toll calls and local calls. ...
  • Page 46 Document Revision 4C Electra Elite IPK II Station Message Detail Recording Programming  14-01-11 Basic Trunk Data Setup – Account Code Required Enable (1) or disable (0) Forced Account Codes for each trunk.  15-07-01 Programmable Function Keys Assign a function key as an Account Code key (code 50). Use this key instead of the dial pad to enter the before and after the Account Code.
  • Page 47 Electra Elite IPK II Document Revision 4C Operation To enter an Account Code anytime while on a trunk call: The outside caller cannot hear the Account Code digits you enter. You can use this procedure if your system has Optional Account Codes enabled. You may also use this procedure for incoming calls. This procedure is not available for single line telephones.
  • Page 48 Document Revision 4C Electra Elite IPK II Dial  - OR - Press your Account Code key (PRG 15-07-01 or SC 751: code 50). Dial the number you want to call. If you hear “stutter” dial tone after dialing the number, ARS is requesting you to enter an Automatic Route ...
  • Page 49 Electra Elite IPK II Document Revision 4C To enter a Forced Account Code at a single line telephone: Access trunk for outside call. You can access a trunk by dialing a code. Refer to Central Office Calls, Placing for more information. ...
  • Page 50 Document Revision 4C Electra Elite IPK II THIS PAGE INTENTIONALLY LEFT BLANK 2 - 26 Account Code – Forced/Verified/Unverified...
  • Page 51: Alarm

    Electra Elite IPK II Document Revision 4C Alarm Description Alarm lets any station extension work like an Alarm clock. An extension user can have Alarm remind them of a meeting or an appointment. There are two types of Alarms: Alarm 1 (sounds only once at the preset time) ...
  • Page 52 Document Revision 4C Electra Elite IPK II Programming  20-01-06 System Options – Alarm Duration Set the duration of the Alarm signal (0~64800 seconds). Operation To set the alarm: At the multiline terminal, press Speaker. - OR - At the single line telephone, lift the handset. Dial 727.
  • Page 53 Electra Elite IPK II Document Revision 4C To cancel an alarm: At the multiline terminal, press Speaker. - OR - At the single line telephone, lift the handset. Dial 727. Dial alarm type (1 or 2). Dial 9999. At a multiline terminal, press Speaker to hang up. - OR - At the single line telephone, hang up.
  • Page 54 Document Revision 4C Electra Elite IPK II THIS PAGE INTENTIONALLY LEFT BLANK 2 - 30 Alarm...
  • Page 55: Alarm Reports

    Electra Elite IPK II Document Revision 4C Alarm Reports Enhancements Version 1500 or higher is required to support this feature. Description The IPK II system logs various errors and reports information about the operation that can be used to determine the cause of a problem. The system can indicate several errors on the multiline telephone display, send the information to a printer immediately, or send data at a programmed time.
  • Page 56 Document Revision 4C Electra Elite IPK II Table 2-1 Sample Alarm Report << Alarm Report 05/16/2006 14:30 PAGE 001 STAT DATE TIME ITEM UNIT PARAMETER 0002 05/16/06 14:21 PKG Installation 0010 05/16/06 14:21 ISDN Link 0010 05/16/06 14:21 ISDN Link 0002 05/16/06 14:33...
  • Page 57 Electra Elite IPK II Document Revision 4C Table 2-2 Alarm Report Definitions Alarm Report Heading Definitions Alarm Type (MAJ = Major, MIN = Minor) Number of Alarm (4-digit) STAT Status (REC = Recovered, ERR = Error, WAR = Warning DATE Date the Alarm Occurred TIME Time the Alarm Occurred...
  • Page 58 Document Revision 4C Electra Elite IPK II System Information The system can print a report of the boards installed, the port assignments, and the port types. This information is sent to the extension defined in Program 90-13. The System Information Reports indicate: Date and Time of the Report ...
  • Page 59 Electra Elite IPK II Document Revision 4C Table 2-4 Sample System Information Printout (Continued) System Information 05/18/2006 11:02 slot location type assign port condition note none Not Install none Not Install none Not Install none Not Install none Not Install none Not Install none...
  • Page 60 Document Revision 4C Electra Elite IPK II When using the E-mail functionality of reports, the E-mail address in Program 90-11-10  (From Address) must be set for the E-mail feature to work. Output of DIM (debug) and Alarm Reports at the same time is not supported. ...
  • Page 61 Electra Elite IPK II Document Revision 4C Required Component(s) CTA/CTU and available USB port - OR - Available RS-232 Serial Communications Port Related Features None Programming  15-02-19 Multiline Telephone Basic Data Setup – CTA Data Communications Setup This Program must be set to Non-Procedural Mode (1) when using CTA/CTU adapters for printouts.
  • Page 62 Document Revision 4C Electra Elite IPK II  90-12-06 System Alarm Output – Output Mode 0 = Manual (default) 1 = Auto  90-24-01 System Alarm Report Notification Time Setup – Month Set the month (00~12) (0 = Disabled)  90-24-02 System Alarm Report Notification Time Setup –...
  • Page 63 Electra Elite IPK II Document Revision 4C For Printing System Information Reports  90-13-01 System Information Output – Output Port Type Indicate the type of connection system information. 0 = No Setting (default) 1 = COM Port (CPUII) 2 = -- Not Used -- 3 = LAN port (CPUII) 4 = CTA/CTU ...
  • Page 64 Document Revision 4C Electra Elite IPK II 255.128.0.0 255.248.0.0 255.255.0.0 (Default) 255.255.224.0 255.255.254.0 255.255.255.192 255.255.255.248 255.255.255.255 The setting of Subnet Mask is invalid when all Host Addresses are 0. If the network section is: 128.0 191.255 192.0.0 223.255.255 The setting of Subnet Mask is invalid . ...
  • Page 65 Electra Elite IPK II Document Revision 4C  90-11-08 System Alarm Report – To Email Address When Alarm Reports are to be e-mailed, set this e-mail address to which the report should be sent. Up to 255 characters Default = No Setting ...
  • Page 66 Document Revision 4C Electra Elite IPK II THIS PAGE INTENTIONALLY LEFT BLANK 2 - 42 Alarm Reports...
  • Page 67: Alphanumeric Display

    Electra Elite IPK II Document Revision 4C Alphanumeric Display Description Multibutton display telephones have a 3-line, 24 character per line Alphanumeric Display that provides various feature status messages. These messages help the display telephone user process calls, identify callers and customize features. The contrast is not adjustable when the telephone has background music enabled.
  • Page 68 Document Revision 4C Electra Elite IPK II Programming  11-11-13 Service Code Setup (for Setup/Entry Operation) – Display Language Selection for Multiline Terminal If needed, redefine the service code used to select the language for display multiline terminals (default: 678). ...
  • Page 69: Analog Communications Interface (Aci)

    The PGD(2)-U10 ADP relay associated with the port closes when the call goes through. For Music on Hold, connect the music source to the PGD(2)-U10 ADP module. Connect the music source control leads to the CTL (control relay) jack. Refer to the Electra Elite IPK II System Hardware Manual for additional details.
  • Page 70 Document Revision 4C Electra Elite IPK II Auxiliary Device Control The PGD(2)-U10 ADP can control a customer-provided tape recorder. When an extension user dials the ACI analog port extension number, they can automatically start the recorder and activate the record function.
  • Page 71 Department Group options to PGD(2)-U10 ADP software ports, not physical ports. During installation, you connect equipment to the jacks on the PGD(2)-U10 ADP that correspond to the software port. Refer to the Electra Elite IPK II System Hardware Manual for installation details. Conditions ACD agents who are logged on can be recorded.
  • Page 72 Document Revision 4C Electra Elite IPK II The devices connected to the PGD(2)-U10 ADP must be compatible with the specifications below. Refer to the Electra Elite IPK II System Hardware Manual for installation details. PGD(2)-U10 ADP /ACI Interface Specifications Relay Contacts...
  • Page 73 Electra Elite IPK II Document Revision 4C Related Features Automatic Call Distribution (ACD) Background Music Hotline One-Touch Calling Paging, External Programming  11-06-01 ACI Extension Numbering Assign extension numbers to ACI software ports. Select a number outside of the normal extension number range ACI Ports: 1~96 ...
  • Page 74 Document Revision 4C Electra Elite IPK II  15-12-01 Conversation Recording Destination for Extensions – ACI Recording Destination Extension Number Assign the ACI Call Recording destination per extension. The destination can be an ACI port extension number (assigned in Program 11-06) or an ACI Department Group pilot number (assigned in Program 11-08).
  • Page 75 Electra Elite IPK II Document Revision 4C After you call an ACI software port: If the port is set for input (Program 33-01-01=1) and a music source is connected, you hear music.  - OR - If the port is set for output (Program 33-01-01=2) and External Paging is connected, you can page ...
  • Page 76 Document Revision 4C Electra Elite IPK II THIS PAGE INTENTIONALLY LEFT BLANK 2 - 52 Analog Communications Interface (ACI)
  • Page 77: Ancillary Device Connection

    AD(A)-R Unit to connect devices such as tape recorders. The AP(A)-R/AP(R)-R Unit is the interface for installing a single line telephone, Modem, credit card reader, wireless headset, NEC Conference Max Conferencing unit or other compatible analog device. term...
  • Page 78 Document Revision 4C Electra Elite IPK II A single line telephone connected to an APR-U/AP(R)-R Unit or APA-U/AP(A)-R Unit  cannot perform Trunk-to-Trunk Transfer and does not support a conference with itself and two outside parties. A single line telephone connected to an APR-U/AP(R)-R Unit or APA-U/AP(A)-R Unit does ...
  • Page 79 Electra Elite IPK II Document Revision 4C Programming  15-03-01 Single Line Telephone Basic Data Setup – SLT Signaling Type  15-03-04 Single Line Telephone Basic Data Setup – Flashing Operation Depends on the connected ancillary device. Ancillary Device Connection 2 - 55...
  • Page 80 Document Revision 4C Electra Elite IPK II THIS PAGE INTENTIONALLY LEFT BLANK 2 - 56 Ancillary Device Connection...
  • Page 81: Answer Hold

    Electra Elite IPK II Document Revision 4C Answer Hold Description Answer Hold allows a multiline terminal user to press the flashing Answer to answer an incoming ringing call or a Camp-On call. When the multiline terminal user is already answering a call, the first call is automatically placed on hold, depending on the user’s setting in Program 15-02-06.
  • Page 82 Document Revision 4C Electra Elite IPK II Required Component(s) Not Applicable Related Features Answer Key Central Office Calls, Answering Programming  15-02-06 Multiline Telephone Basic Data Setup – Hold Key Operating Mode 0 = Normal Common 1 = Exclusive Hold ...
  • Page 83: Answer Key

    Electra Elite IPK II Document Revision 4C Answer Key Description Multiline Terminals have an Answer Key with an LED that flashes when the Multiline Terminal user receives an incoming CO/PBX, Tie/DID transfer, or CO/PBX transfer call. When multiple calls are received, Answer is used to pick up calls, and continues flashing until the last unanswered call is answered.
  • Page 84 Document Revision 4C Electra Elite IPK II Related Features Answer Hold Programming  22-02-01 Incoming Call Trunk Setup Assign the incoming trunk type for each trunk.  22-04-01 Incoming Extension Ring Group Assignment Assign extensions to Ring Groups.  22-05-01 Incoming Trunk Ring Group Assignment Assign trunks to incoming Ring Groups.
  • Page 85: Attendant Call Queuing

    Electra Elite IPK II Document Revision 4C Attendant Call Queuing Description Attendant extensions can have up to 32 incoming calls queued before additional callers hear busy tone. This helps minimize call congestion in systems that use the attendant as the overflow destination for unanswered calls.
  • Page 86 Document Revision 4C Electra Elite IPK II Related Features Call Forwarding Programming  20-17-01 Operator Extension – Operator’s Extension Number Assign the operator (attendant’s) extension.  24-02-01 System Options for Transfer – Busy Transfer Prevent (0) or allow (1) extensions to transfer calls to an attendant that has more than 32 calls in queue.
  • Page 87: Automatic Call Distribution (Acd)

    Electra Elite IPK II Document Revision 4C Automatic Call Distribution (ACD) Enhancements In Version 1100 or higher, Delay Announcements using Analog Communications Interface (ACI) are supported. Version 1600 or higher: ACD calls which overflow and are answered outside the original group are counted as overflowed calls in ...
  • Page 88 Document Revision 4C Electra Elite IPK II The Queue Status Displays shows: The number of calls queued for an available agent in the group.  The trunk that has been waiting the longest, and how long it has been waiting. ...
  • Page 89 Electra Elite IPK II Document Revision 4C VRS Delay Announcements Using In-Mail With Version 2000 or higher, In-Mail can provide ACD Delay Announcements. Any of the 16 (1~16) In- Mail Master mailboxes (PRG 47-03-01) can be set to Announcement mailboxes and can be used as the message source for the 1st and 2nd Announcement Messages.
  • Page 90 Document Revision 4C Electra Elite IPK II During Mode Pattern 3~8, ACD agents do not belong to any ACD group and the ACD extensions work as  normal extensions. Example 2: Log In with AIC 567 During Mode Patterns 1~8, ACD agents belong to only ACD group 10. ...
  • Page 91 Electra Elite IPK II Document Revision 4C Emergency Call If an ACD Agent needs assistance with a caller, they can place an Emergency Call to their ACD Group Supervisor. Once the supervisor answers the Emergency Call, they automatically monitor both the ACD Agent and the caller.
  • Page 92 Document Revision 4C Electra Elite IPK II Incoming Call Routing Incoming trunk calls can automatically route to specific ACD Groups. These types of calls ring directly to the ACD Group without being transferred by a co-worker or the Automated Attendant. Rest Mode Rest Mode temporarily logs-out an ACD agent’s telephone.
  • Page 93 Electra Elite IPK II Document Revision 4C Supervisor, ACD System You can designate an extension as an ACD System Supervisor. Once assigned as an ACD System Supervisor, the user can: Take the all the system ACD Groups out of service simultaneously. ...
  • Page 94 Document Revision 4C Electra Elite IPK II BLF For ACD Agents Busy Double Wink Off Making an Emergency Call Wink Off Logged off or not installed Double Wink On Logged on BLF For Co-Workers That Are Not ACD Agents When the key is . . . Your co-worker is .
  • Page 95 Electra Elite IPK II Document Revision 4C How often the time in queue portion of the display reoccurs (see the Queue Status display Timing  illustration below). Queue Status Display holding time.  Queue Status Alarm enable/disable.  Queue Status Alarm sending time. ...
  • Page 96 Document Revision 4C Electra Elite IPK II Available in Program Available in Program Feature 41-15-01~02 41-20-01~05 Alarm Send Time Program 41-15-02 determines the length/ Interval Time of interval of the alarm. Queue Status Display Class of Service Timing of alarm and Alarm triggered after the Alarm triggered after the number of calls in...
  • Page 97 Electra Elite IPK II Document Revision 4C ACD Group as Overflow Destination The system can transfer an overflow call to a specific ACD Group, off-site via a speed dial bin, Ring Group or to voice mail using Program 41-09-01. When Program 41-08-02: ACD Overflow Destination has the ACD Overflow Destination set to 65, the system overflows the call to the ACD Group programmed in Program 41-09-01.
  • Page 98: Default Setting

    Document Revision 4C Electra Elite IPK II When Voice Mail Delay Announcements are being played, In-Mail talk paths (ports) are  used. In-Mail cannot be used for ACD Night Announcement.  Program 41-08-03: ACD Overflow Options – Delay Announcement Source Type is not ...
  • Page 99: Required Software

    Electra Elite IPK II Document Revision 4C Required Component(s) ACD Software License DSP-U10 Unit In-Mail (2 or 4) port flash drive (For Delay Announcements using In-Mail) Required Software Version 1100 or higher is required for Delay Announcements using ACI. Version 2000 or higher is required for Delay Announcements using In-Mail. Related Features Direct Inward Dialing (DID) Digital Voice Mail...
  • Page 100 Document Revision 4C Electra Elite IPK II  41-14-13-3 ACD Options – Destination Number (Version 1600 or higher required) For each ACD Queue (1~64), assign the destination number for the assigned Destination Type. (Up to eight digits).  41-14-14 ACD Options – DTMF Detection Assignment during Delay Announcement (Version 1600 or higher required) For each ACD Queue (1~64), assign if the One-Digit Dial Out option can (1 = Yes) or cannot (0 = No) be pressed during the Delay Announcements.
  • Page 101 Electra Elite IPK II Document Revision 4C AIC Agent Log In To log in: Multiline Terminal Press the ACD LOG IN/LOG OUT key (Program 15-07-01 or SC 752: 10).  - OR - Press Speaker and dial the AIC Log In service code (Program 11-13-08). Dial the log in code (up to 20 digits).
  • Page 102 Document Revision 4C Electra Elite IPK II Press the ACD LOG IN/LOG OUT key (Program 15-07-01 or SC 752: 10).  Dial 0 to cancel the log out option. Dial the Agent Identity Code (AIC) (up to four digits). The ACD LOG IN/LOG OUT key lights. ...
  • Page 103 Electra Elite IPK II Document Revision 4C When Logged Out of ACD Group When ACD agents are logged out and a call is placed into the ACD queue, the telephones of the logged out agents display the Queue Status and they hear the alarm according to the settings defined in system programming.
  • Page 104 Document Revision 4C Electra Elite IPK II THIS PAGE INTENTIONALLY LEFT BLANK 2 - 80 Automatic Call Distribution (ACD)
  • Page 105: Automatic Release

    Electra Elite IPK II Document Revision 4C Automatic Release Description Automatic Release drops the line circuit when an outside party abandons the call. For this feature to work with Loop Start Trunks, the CO/PBX providing the outside line must provide a timed disconnect signal.
  • Page 106 Document Revision 4C Electra Elite IPK II Related Features Central Office Calls, Answering Central Office Calls, Placing Programming  14-02-09 Analog Trunk Data Setup – Busy Tone Detection 0 = Disable (Default) 1 = Enable  14-02-14 Analog Trunk Data Setup – Loop Start/Ground Start 0 = Loop Start (Default) 1 = Ground Start Operation...
  • Page 107: Automatic Route Selection

    Electra Elite IPK II Document Revision 4C Automatic Route Selection Description Automatic Route Selection (ARS) provides call routing and call restriction based on the digits a user dials. ARS gives the system the most cost-effective use of the connected long distance carriers. ARS is an on-line call routing program that you can customize (like other system options) from a display telephone.
  • Page 108 Document Revision 4C Electra Elite IPK II Hierarchical Class of Service Control  ARS allows or denies call route choices based on an extension ARS Class of Service. This allows lower Classes of Service (e.g., 1) to access routes unavailable to higher Classes of Service (e.g., 16).
  • Page 109 Electra Elite IPK II Document Revision 4C The examples below use the following system programming: Program 26-02 for Dial Analysis Table for ARS set as: Program 26-02-01 Program 26-02-02 Program 26-02-03 Program 26-02-04 Table No. Dial Service Type Add Data ARS COS 203@@@@@@@ 1:Route to trunk group...
  • Page 110 Document Revision 4C Electra Elite IPK II Program 26-01-03 for ARS Misdialed Number Handling as: 1 (Warning Tone) With Program 26-01-06: ARS COS Match Access disabled (set to 0): If at 9:00 AM, each extension dialed 9+(203)926-5400  All Extension would use Trunk Group 3 If at 9:00 AM, each extension dialed 9+(214)262-2000 ...
  • Page 111 Electra Elite IPK II Document Revision 4C A system with Automatic Route Selection cannot also have Trunk Group Routing.  With ARS installed, Trunk Queuing automatically queues for the least costly route. The  system automatically redials the queued call when the extension user lifts the handset. Speed Dialing may bypass ARS routing.
  • Page 112 Document Revision 4C Electra Elite IPK II Speed Dial – System/Group/Station Trunk Group Routing Trunk Queuing/Camp On Programming  11-01-01 System Numbering Set the system internal (Intercom) numbering plan. The numbering plan assigns the first and second digits dialed and affects the digits an extension user must dial to access other extensions and features, such as service codes and trunk codes.
  • Page 113 Electra Elite IPK II Document Revision 4C  26-01-03 Automatic Route Selection Service – ARS Misdialed Number Handling If a user dials a number not programmed in ARS, this option determines if the system should route over trunk group 1 (0) or play error tone (1). ...
  • Page 114 Document Revision 4C Electra Elite IPK II  26-03-01 ARS Dial Treatments – Treatment Code Assign the Dial Treatments (1~15) for automatic ARS dialing translation. Assign Dial Treatments to Service Numbers (Trunk Groups) in Program 26-02. The ARS Dial Treatment options are: 3 - Delete the NPA if dialed as part of the initial call.
  • Page 115 Electra Elite IPK II Document Revision 4C  44-02-03 Dial Analysis Table for ARS/F-Route Access – Additional Data If a Service Type is selected in PRG 44-02-02, set the additional data, if required, for the Pre-Transaction Table for selecting ARS/F-Route (24 digits max: 1~9, 0 #, @).
  • Page 116 Document Revision 4C Electra Elite IPK II  44-05-04 ARS/F-Route Table – Beep Tone For each ARS/F-Route table (1~500) assign a priority number (1~4). Select whether or not a beep is heard if a lower priority trunk group is used. 0 = No Beep 1 = Beep ...
  • Page 117 Electra Elite IPK II Document Revision 4C  44-09-01 Weekly Schedule for ARS/F-Route Define a weekly schedule for using ARS/F-Route day numbers 1~7 (1 = Sun, 7 = Sat), pattern numbers (1~10). The pattern number is defined in Program 44-08-01. ...
  • Page 118 Document Revision 4C Electra Elite IPK II THIS PAGE INTENTIONALLY LEFT BLANK 2 - 94 Automatic Route Selection...
  • Page 119: Background Music

    Background Music Description Background Music (BGM) sends music from a customer-provided music source to the speakers of the Multiline Telephone when the station is idle. Conditions An ACI [PGD(2)-U10 ADP] port must be used as an alternate External Music on ...
  • Page 120 Document Revision 4C Electra Elite IPK II System Availability Terminals All Multiline Terminals Required Component(s) Externally provided Music Source.  PGD(2)-U10 ADP if different external MOH and BGM sources are required.  Related Features Music on Hold Programming  10-38-01 BGM Resource Setup –...
  • Page 121: Barge-In

    Electra Elite IPK II Document Revision 4C Barge-In Description Barge-In permits an extension user to break into another extension user’s established call, including Conference calls. This sets up a Conference-type conversation between the intruding extension and the parties on the initial call. With Barge-In, an extension user can get a message through to a busy co-worker right away.
  • Page 122 Document Revision 4C Electra Elite IPK II Default Setting Disabled System Availability Terminals Multiline and Single Line Terminals Required Component(s) None Related Features Call Monitoring Conference Hold Intercom Off-Hook Signaling Park Programmable Function Keys Programming  11-12-08 Service Code Setup (for Service Access) – Barge-In Determine what the service code should be for an internal party to use Barge-In (default = 710).
  • Page 123 Electra Elite IPK II Document Revision 4C  11-16-02 One-Digit Service Code Setup – Barge-In Set up Item 02 for single digit Barge-In. For example, you can assign Item 02 to use digit 5 for Barge-In. This allows you to program a function key with an extension number plus the Barge-In code (i.e., 5).
  • Page 124 Document Revision 4C Electra Elite IPK II To Barge-In without first calling the busy extension: Pick up the handset or press Speaker. Dial 710. - OR - Press Barge-In key (PRG 15-07-01 or SC 751: 34). Dial busy extension. The extension user hears a warning tone. ...
  • Page 125: Battery Backup - System Memory

    Electra Elite IPK II Document Revision 4C Battery Backup – System Memory Description The battery on the CPUII( )-U10 ETU retains the Clock/Calendar and Last Number Redial (LNR) buffers for each station when the CPUII( )-U10 ETU encounters a power loss. With a fully charged battery, the settings are retained for approximately three years.
  • Page 126 Document Revision 4C Electra Elite IPK II System Availability Terminals Not applicable Required Component(s) None Related Features Battery Backup – System Power Programming  90-03-01 Save Data 1 = Save Data Use Service code # #9 (Default PRG 11-15-03) to save the Caller ID History from working ...
  • Page 127: Battery Backup - System Power

    The B64-U( ) KSU has batteries for system battery backup.  External Battery Pack can be connected to the system to provide extended time during  commercial power outage. Refer to the Electra Elite IPK II System Hardware Manual for further details. Default Settings None...
  • Page 128 Document Revision 4C Electra Elite IPK II Programming None Operation None 2 - 104 Battery Backup – System Power...
  • Page 129: Call Appearance (Cap) Keys

    Call Appearance (CAP) Keys Description This feature automatically places an outside call on a Call Appearance key when the system is operated as a hybrid (Multifunction) system. These keys can be assigned on any Multiline Terminal or the same key can appear on multiple terminals. This feature allows efficient call handling when numerous CO calls are received and a limited number of CO line key appearances are available.
  • Page 130 Document Revision 4C Electra Elite IPK II All Flexible Line keys on a multiline terminal can be assigned as CAP keys in System  Programming. A conference call involving two outside lines cannot reside on one Call Appearance key.  For Call Appearance (CAP) Keys, trunks must be assigned to trunk group 1 or higher ...
  • Page 131 Electra Elite IPK II Document Revision 4C Off-Hook Signaling Programmable Function Keys Secondary Incoming Extension User Programming Ability Virtual Extensions Programming  14-05-01 Trunk Group – Trunk Group Number Assign trunks to trunk groups (1~100).  15-07-01 Programmable Function Keys Assign a key as a CAP key (code 8) plus a CAP orbit number (01~64).
  • Page 132 Document Revision 4C Electra Elite IPK II Operation To place an outgoing call on hold and retrieve it using a multiline terminal: Use the handset to go off-hook, and wait for internal dial tone. - OR - Press Speaker and wait for internal dial tone. Dial the Trunk Access Code (default: 9).
  • Page 133: Call Arrival (Car) Keys

    Electra Elite IPK II Document Revision 4C Call Arrival (CAR) Keys Description Call Arrival (CAR) Keys are software extensions available on the Basic and Expanded Port Packages. A Call Arrival Extension assigned to a line key, can appear and ring on an individual station or multiple stations.
  • Page 134 Document Revision 4C Electra Elite IPK II Related Features Virtual Extensions Programming  11-04-01 Virtual Extension Numbering Virtual Extension Ports (V-Ports) = 1~256 Virtual Extension Number = Extension Number  15-01-01 Basic Extension Data Setup – Extension Name Assign the extension name. ...
  • Page 135 Electra Elite IPK II Document Revision 4C  15-11-01 Virtual Extension Delayed Ring Assignment KY01 Mode1: 1 = Yes 0 = No  15-18-01 Virtual Extension Key Enhanced Options – Virtual Extension Key Operation Mode 0 = Release 1 = Land On ...
  • Page 136 Document Revision 4C Electra Elite IPK II To place a call to a Call Arrival (CAR) Key: Lift the handset, or press Speaker. Dial the CAR key extension, or press the Call Arrival (CAR) Key. The operation depends on the setting in PRG 15-02-21. ...
  • Page 137: Call Duration Timer

    Electra Elite IPK II Document Revision 4C Call Duration Timer Description Call Duration Timer lets a multiline terminal with an LCD time their trunk calls on the telephone display. This helps users that must keep track of their time on the telephone. For incoming trunk calls, the Call Time begins as soon as the user answers the call.
  • Page 138 Document Revision 4C Electra Elite IPK II Programming  20-13-36 Class of Service Options (Supplementary Service) – Call Duration Timer Display Enable (1)/Disable (0) an extension Call Timer.  20-06-01 Class of Service for Extensions Assign a Class of Service (1~15) to an extension. ...
  • Page 139: Call Forwarding

    Electra Elite IPK II Document Revision 4C Call Forwarding Enhancements Version 1500 or higher supports: Call Forwarding when DND is set.  Call Forwarding when an IP telephone loses connection.  Call Forwarding Function keys (Busy, No Answer, Busy/No Answer, and Immediate) light solid instead of ...
  • Page 140 Document Revision 4C Electra Elite IPK II Personal Answering Machine Emulation  Allows the extension to emulate an answering machine. Refer to Voice Mail for more information. Call Forwarding reroutes calls ringing an extension, including calls transferred from another extension. Call Forwarding can also be split, allowing internal and external calls to forward to different destinations.
  • Page 141 Electra Elite IPK II Document Revision 4C A DSS key indicates a Call Forwarding indication for extensions.  When DND and Call Forward are set on the same telephone, call forwarding does not work.  (Version 1100 or lower.) When DND and Call Forward are set on the same telephone, call forwarding works. If Busy ...
  • Page 142 Document Revision 4C Electra Elite IPK II If you do the following in sequence,  Set Call Forwarding Busy on extension.  Set Call Forwarding Immediate on extension.  Cancel Call Forwarding Immediate on extension.  then, Call Forwarding Busy/No Answer is set back on extension Default Setting Enabled System Availability...
  • Page 143 Electra Elite IPK II Document Revision 4C Related Features Call Forwarding, Off-Premise Call Forwarding with Follow Me Call Forwarding/Do Not Disturb Override Central Office Calls, Answering Department Calling Direct Station Selection (DSS) Console Do Not Disturb Programmable Function Keys Voice Response System (VRS) Call Forwarding 2 - 119...
  • Page 144 Document Revision 4C Electra Elite IPK II Programming Program Name Defaults Number 11-10-06 Setting the Automatic Transfer for Each Trunk Line 11-10-07 Canceling the Automatic Transfer for Each Trunk Line 11-10-08 Setting the Destination for Automatic Trunk Transfer 11-10-18 Off-Premise Call Forward by Door Box 11-11-01 Call Forward –...
  • Page 145 Electra Elite IPK II Document Revision 4C  20-09-01 Class of Service Options (Incoming Call Service) – Second Call for DID/DISA/DIL/E&M Override Turn off or on an extension ability to receive a second call from a DID, DISA, DIL, or tie line caller.
  • Page 146 Document Revision 4C Electra Elite IPK II Dial the Call Forward – Immediate Service Code (default: 741). - OR - At the multiline terminal only, press the Call Forwarding Programmable Function Keys. (PRG 15-07-01, 10 or SC 751, Key Code 10) Dial 1 (Set).
  • Page 147 Electra Elite IPK II Document Revision 4C Press Speaker or hang up. Refer to Call Forwarding, Off-Premise on page 2-133.  The Call Forwarding Programmable Function Key turns on.  To cancel Call Forward – Busy/No Answer at a forwarding station: Pick up the handset or press Speaker.
  • Page 148 Document Revision 4C Electra Elite IPK II To set Call Forward – Follow Me from the destination station: Pick up the handset or press Speaker. Dial the Call Forward – Follow Me Service Code (default: 746). - OR - At the multiline terminal only, press the Call Forwarding Programmable Function keys. (PRG 15-07-01, 10 or SC 751, Key Code 15) Dial 1 (Set).
  • Page 149 Electra Elite IPK II Document Revision 4C Dial 0 (Cancel). Dial the station number which is forwarded. Press Speaker or hang up. To set Call Forward Busy/No Answer for any Extension to Destination: Pick up the handset or press Speaker. Dial the Call Forward Busy/No Answer for any Extension to Destination Service Code (default: 793).
  • Page 150 Document Revision 4C Electra Elite IPK II Press Speaker or hang up. To set Call Forward – Busy/No Answer using a Virtual Extension: Press the idle Virtual Extension key. Dial the Call Forward – Busy/No Answer Service Code (Default: 744). Dial 1 (Set).
  • Page 151: Call Forwarding - Centrex

    Electra Elite IPK II Document Revision 4C Call Forwarding – Centrex Enhancements This feature added with Version 1500. Description The Call Forwarding – Centrex feature allows a station to forward an incoming PBX/Centrex CO call to an outside location using the same PBX/Centrex CO line to free the line for additional use. Call Forwarding –...
  • Page 152 Document Revision 4C Electra Elite IPK II When DND and any Call Forwarding – Centrex is set, the call forwards immediately.  (Version 1500 or higher required.) Call Forwarding – Centrex does not follow the Code Restriction of the stations. ...
  • Page 153 Electra Elite IPK II Document Revision 4C Programming  10-09-01 DTMF and Dial Tone Circuit Setup Allocate the circuits on the CPUII ETUs for either DTMF receiving or dial tone detection. PRG 14-01-13 Basic Trunk Data Setup – Loop Supervision. Enable (1) loop supervision for each trunk that should be able to use Call Forwarding –...