NEC Electra Elite IPK II System User Manual
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NEC Electra Elite IPK II System User Manual

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Summary of Contents for NEC Electra Elite IPK II System

  • Page 1 Notice Note that when converting this document from its original format to a .pdf file, some minor font and format changes may occur. When viewing and printing this document, we cannot guarantee that your specific PC or printer will support all of the fonts or graphics. Therefore, when you view the document, fonts may be substituted and your individual printer may not have the capability to print the document correctly.
  • Page 3 EATURES AND PECIFICATIONS ANUAL INT-1072 (IPK II) OCUMENT EVISION 2100) ERSION...
  • Page 5 NEC Unified Solutions, Inc. reserves the right to change the specifications, functions, or features at any time without notice. NEC Unified Solutions, Inc. has prepared this document for use by its employees and customers. The information contained herein is the property of NEC Unified Solutions, Inc. and shall not be reproduced without prior written approval of NEC Unified Solutions, Inc.
  • Page 7 The Electra Elite IPK II system meets the customer needs today, and as business expands, the system can be expanded to grow as well. The Electra Elite IPK II system has a set of manuals that provide all the information necessary to install and support the system. This preface describes these manuals.
  • Page 8 Electra Elite IPK II Programming Manual This manual provides instructions for programming the Electra Elite IPK II system using a Multiline Terminal or PC.

  • Page 9: Table Of Contents

    TABLE OF CONTENTS ___________________________________________________________________________________ Chapter 1 Introduction Section 1 General Information ..................1-1 Section 2 Multiline Terminals used with the System ............. 1-1 Chapter 2 Features Section 1 About This Chapter ..................2-1 Section 2 Important Notes .................... 2-2 Section 3 IPK to IPK II Feature Comparison List ............
  • Page 10 Document Revision 4C Electra Elite IPK II ___________________________________________________________________________________ Barge-In ....................2-97 Battery Backup – System Memory ............. 2-101 Battery Backup – System Power ............2-103 Call Appearance (CAP) Keys ............. 2-105 Call Arrival (CAR) Keys ..............2-109 Call Duration Timer ................2-113 Call Forwarding ..................
  • Page 11 Electra Elite IPK II Document Revision 4C ___________________________________________________________________________________ Continued Dialing ................2-263 Cordless Telephone Connection ............2-267 Data Line Security ................2-271 Delayed Ringing ................. 2-273 Department Calling ................2-277 Department Step Calling ..............2-287 Dialing Number Preview ..............2-289 Dial Pad Confirmation Tone ...............
  • Page 12 Document Revision 4C Electra Elite IPK II ___________________________________________________________________________________ Elite CallAnalyst ................. 2-433 Facsimile CO Branch Connection ............2-443 Flash ....................2-445 Flexible System Numbering ............... 2-447 Flexible Timeouts ................2-461 Forced Trunk Disconnect ..............2-465 Group Call Pickup ................2-469 Group Listen ..................
  • Page 13 Electra Elite IPK II Document Revision 4C ___________________________________________________________________________________ IPK II VoIP Management System ............2-621 ISDN Compatibility ................2-635 K-CCIS – IP with IAD ................. 2-655 K-CCIS – IP with PVA ................ 2-661 K-CCIS – T1 ..................2-669 Last Number Redial ................2-675 Licensing ....................
  • Page 14 Document Revision 4C Electra Elite IPK II ___________________________________________________________________________________ PBX Compatibility ................2-787 PC Programming ................2-793 Power Failure Transfer ............... 2-805 Prime Line Selection ................2-807 Private Line ..................2-811 Programmable Function Keys ............2-815 Programming from a Multiline Terminal ..........2-819 Pulse to Tone Conversion ..............
  • Page 15 Electra Elite IPK II Document Revision 4C ___________________________________________________________________________________ Station Add-On Console ..............2-909 Station Hunt ..................2-911 Station Message Detail Recording ............. 2-913 Station Name Assignment – User Programmable ......2-931 Station Relocation ................2-935 Synchronous Ringing ................. 2-939 T1 Trunking (with ANI/DNIS Compatibility) ........2-941 Tandem Ringing .................

  • Page 16: Section 1 About This Chapter

    Document Revision 4C Electra Elite IPK II ___________________________________________________________________________________ Wireless - DECT ................2-1115 Chapter 3 Codes Tables Section 1 About This Chapter ..................3-1 Section 2 Simplifying Multiline Terminal Operations with One-Touch Key Operation ..................... 3-1 Section 3 Using Handsfree ..................3-2 Chapter 4 Feature Availability by Software Revision...
  • Page 17 LIST OF FIGURES & TABLES ___________________________________________________________________________________ Figure 1-1 Key Assignment Example .................. 1-2 Table 2-1 Sample Alarm Report ..................2-32 Table 2-2 Alarm Report Definitions ................. 2-33 Table 2-3 Alarm Report Item Definitions ................. 2-33 Table 2-4 Sample System Information Printout ............... 2-34 Table 2-5 Keys for Entering Names ................
  • Page 18 Document Revision 4C Electra Elite IPK II ___________________________________________________________________________________ Figure 2-10 Digital Trunk Clocking Example 8 ..............2-302 Table 2-15 Example 2 (Manual Change) ................ 2-326 Table 2-16 LED Flash Patterns ..................2-335 Table 2-17 DSS/BLF Priority Chart ................. 2-353 Table 2-18 Distinctive Ringing: Tones and Flash Patterns ..........
  • Page 19 Electra Elite IPK II Document Revision 4C ___________________________________________________________________________________ Figure 2-21 PCPro Connection Dialog Box ............... 2-795 Figure 2-22 WebPro Login Screen ..................2-796 Table 2-30 PC Pro to CPUII Version Comparison Chart ..........2-798 Table 2-31 Selectable Display Messaging Defaults ............2-873 Table 2-32 Selectable Display Message –...
  • Page 20 Document Revision 4C Electra Elite IPK II ___________________________________________________________________________________ Table 3-3 Service Codes by Feature ................3-13 Table 3-4 Function Key Codes by Feature ..............3-23 Table 3-5 Function Key Codes by Number ..............3-30 Table 4-1 Feature Availability by Software Revision ............4-2 ___________________________________________________________________________________ List of Figures and Tables...

  • Page 21: General Information

    Introduction ENERAL NFORMATION ECTION term Electra Elite IPK II (DTH telephones), D Series i (DTR telephones), term term IPK (ITH Telephones), Electra Elite (DTU telephones), and D Series E (DTP telephones) can be used with the Electra Elite IPK II system.
  • Page 22 Document Revision 4C Electra Elite IPK II Electra Elite IPK II Terminal Feature Access, Single On/Off, or One-Touch Keys Keys are designated Feature Access, Single On/Off, or One-Touch throughout this manual. The keys operate much the same, but various limitations imposed on each type are described below.
  • Page 23 Electra Elite IPK II Document Revision 4C term Series i Terminals term The D Series i Terminals (DTR telephones) with or without LCD display offer a variety of colors and line sizes. Terminals are available in black or white.  The large Liquid Crystal Display (LCD) on display terminals provides call status ...
  • Page 24 Document Revision 4C Electra Elite IPK II Line sizes include 8-line and 16-line.  Speakerphone with full-duplex handsfree operation and headset jack is  standard. Terminals are compatible with AD(A)-2R and PS(A)-R.  term Electra Elite and D Series E Terminals term The Electra Elite Terminals (DTU telephones) and D Series E terminals (DTP...

  • Page 25: Chapter 2 Features

    HAPTER ECTION This chapter provides an alphabetical listing of the features that are available with the Electra Elite IPK II system. Each feature provides the following information: Description – briefly describes the feature and how it is use. Conditions – provides special operating conditions (if any) that need to be considered with using the feature.

  • Page 26: Important Notes

    Document Revision 4C Electra Elite IPK II MPORTANT OTES ECTION Simplifying Multiline Terminal Operation with One-Touch Keys A multiline terminal user can access many features Service Codes (e.g., Service Code 629 leaves a Message Waiting for a co-worker). To streamline the operation of their telephone, a multiline terminal user can store these codes under One-Touch Keys.

  • Page 27: Ipk To Ipk Ii Feature Comparison List

    Electra Elite IPK II Document Revision 4C IPK II F EATURE OMPARISON ECTION The following table provides a cross-reference between the Electra Elite IPK and the Electra Elite IPK II features. IPK Feature Name IPK II Feature Name Account Code Entry Account Code Entry Account Code –...
  • Page 28 Document Revision 4C Electra Elite IPK II IPK Feature Name IPK II Feature Name Automatic Route Selection (ARS) Automatic Route Selection Automatic Trunk-to-Trunk Transfer Call Forwarding, Off-Premise Background Music – Multiline Speaker Background Music Background Music Over External Speakers Background Music Barge-In Barge-In Battery Backup –...
  • Page 29 Electra Elite IPK II Document Revision 4C IPK Feature Name IPK II Feature Name Not Supported Central Office Calls, Answering Not Supported Central Office Calls, Placing Class of Service Class of Service Clock/Calendar Display Clock/Calendar Display CO Message Waiting Indication CO Message Waiting Indication CO/PBX, Tie Line Digit Restriction Code Restriction...
  • Page 30 Document Revision 4C Electra Elite IPK II IPK Feature Name IPK II Feature Name Do Not Disturb (DND) Do Not Disturb Door Lock Release Relays Door Box Door/Monitor Telephone Door Box DP to DTMF Switching Pulse to Tone Conversion Drop Key Drop Key Not Supported term...
  • Page 31 Electra Elite IPK II Document Revision 4C IPK Feature Name IPK II Feature Name Flexible Numbering Plan Flexible System Numbering Flexible Ringing Assignment Ring Groups Flexible Timeouts Flexible Timeouts Not Supported Forced Trunk Disconnect Full Duplex Handsfree Handsfree and Monitor Full Handsfree Operation Handsfree and Monitor General Purpose Relays...
  • Page 32 Document Revision 4C Electra Elite IPK II IPK Feature Name IPK II Feature Name Not Supported IP Trunk – H.323 Protocol Not Supported IP Trunk – (SIP) Session Initiation Protocol Not Supported IP Trunk (SIP) – MG16 Not Supported IPK II In-Mail Not Supported IPK II VoIP Management System ISDN-BRI Trunk Connections...
  • Page 33 Electra Elite IPK II Document Revision 4C IPK Feature Name IPK II Feature Name NEC Elite PC Assistant IPK II – PC Assistant Nesting Dial Not Supported Night Call Pickup Night Service Night Chime Night Service Night Transfer Night Service...
  • Page 34 Document Revision 4C Electra Elite IPK II IPK Feature Name IPK II Feature Name Not Supported Ringdown Extension, Internal/External Ringing Line Preference Line Preference Not Supported Room Monitor Route Advance Block Trunk Group Routing Save and Repeat Save Number Dialed Scrolling Directories Directory Dialing Secondary Incoming Extension...
  • Page 35 Electra Elite IPK II Document Revision 4C IPK Feature Name IPK II Feature Name Store and Repeat Memo Dial Stored Hookflash Speed Dial – System/Group/Station Synchronous Ringing Synchronous Ringing System Data Up/Down Load PC Programming T1 Connection T1 Trunking (with ANI/DNIS Compatibility) Not Supported Tandem Ringing Tandem Switching of 4-Wire E&M Tie Lines...

  • Page 36: Features

    Document Revision 4C Electra Elite IPK II EATURES ECTION The remainder of this document provides the features for the Electra Elite IPK II system. 2 - 12 Features...

  • Page 37: Account Code Entry

    Account Code Entry Description Account Codes are user-dialed codes that help the system administrator categorize and/or restrict trunk calls. Optional Account Codes allow a user to enter an Account Code while placing a trunk call or anytime while on a call. The system does not require the user to enter the optional account code.

  • Page 38: Default Settings

    Document Revision 4C Electra Elite IPK II Conditions If a user enters a code that exceeds 16 digits, the system ignores it.  If the system has Account Codes disabled, the digits dialed (e.g., 1234 ) appear on the  ...
  • Page 39 Electra Elite IPK II Document Revision 4C PBX Compatibility Speed Dial – System/Group/Station Station Message Detail Recording Programming  14-01-11 Basic Trunk Data Setup – Account Code Required Enable (1) or disable (0) Account Codes for each trunk.  15-07-01 Programmable Function Keys Assign a function key as an Account Code key (code 50).
  • Page 40 Document Revision 4C Electra Elite IPK II Dial  - OR - Press your Account Code key (PRG 15-07 or SC 751: code 50). Dial your Account Code (1~16 digits, using 0~9 and If Account Codes are hidden, each digit you dial shows an on the telephone display.
  • Page 41 Electra Elite IPK II Document Revision 4C To enter an Account Code for an incoming call: This procedure is not available for single line telephones. Answer incoming call. If Account Codes for Incoming Calls is disabled, the following steps dial digits out onto the connected trunk. ...
  • Page 42 Document Revision 4C Electra Elite IPK II THIS PAGE INTENTIONALLY LEFT BLANK 2 - 18 Account Code Entry...

  • Page 43: Account Code - Forced/Verified/Unverified

    Electra Elite IPK II Document Revision 4C Account Code – Forced/Verified/Unverified Description Account Codes are user-dialed codes that help the system administrator categorize and/or restrict trunk calls. The system has two types of Forced Account Codes: Forced Account Codes (Unverified) ...
  • Page 44 Document Revision 4C Electra Elite IPK II Operator Notification To prevent Account Code abuse, the system can notify the operator each time an Account Code violation occurs (PRG: 20-13-20). This happens if the user fails to enter an Account Code (if Forced) or enters a Verified Account Code that is not in the list.
  • Page 45 Electra Elite IPK II Document Revision 4C When you use Forced Account Code on only toll calls, and you dial a local call, you hear a  beep. The Timer set in 21-01-14 is applied to toll calls and local calls. ...
  • Page 46 Document Revision 4C Electra Elite IPK II Station Message Detail Recording Programming  14-01-11 Basic Trunk Data Setup – Account Code Required Enable (1) or disable (0) Forced Account Codes for each trunk.  15-07-01 Programmable Function Keys Assign a function key as an Account Code key (code 50). Use this key instead of the dial pad to enter the before and after the Account Code.
  • Page 47 Electra Elite IPK II Document Revision 4C Operation To enter an Account Code anytime while on a trunk call: The outside caller cannot hear the Account Code digits you enter. You can use this procedure if your system has Optional Account Codes enabled. You may also use this procedure for incoming calls. This procedure is not available for single line telephones.
  • Page 48 Document Revision 4C Electra Elite IPK II Dial  - OR - Press your Account Code key (PRG 15-07-01 or SC 751: code 50). Dial the number you want to call. If you hear “stutter” dial tone after dialing the number, ARS is requesting you to enter an Automatic Route ...
  • Page 49 Electra Elite IPK II Document Revision 4C To enter a Forced Account Code at a single line telephone: Access trunk for outside call. You can access a trunk by dialing a code. Refer to Central Office Calls, Placing for more information. ...
  • Page 50 Document Revision 4C Electra Elite IPK II THIS PAGE INTENTIONALLY LEFT BLANK 2 - 26 Account Code – Forced/Verified/Unverified...

  • Page 51: Alarm

    Electra Elite IPK II Document Revision 4C Alarm Description Alarm lets any station extension work like an Alarm clock. An extension user can have Alarm remind them of a meeting or an appointment. There are two types of Alarms: Alarm 1 (sounds only once at the preset time) ...
  • Page 52 Document Revision 4C Electra Elite IPK II Programming  20-01-06 System Options – Alarm Duration Set the duration of the Alarm signal (0~64800 seconds). Operation To set the alarm: At the multiline terminal, press Speaker. - OR - At the single line telephone, lift the handset. Dial 727.
  • Page 53 Electra Elite IPK II Document Revision 4C To cancel an alarm: At the multiline terminal, press Speaker. - OR - At the single line telephone, lift the handset. Dial 727. Dial alarm type (1 or 2). Dial 9999. At a multiline terminal, press Speaker to hang up. - OR - At the single line telephone, hang up.
  • Page 54 Document Revision 4C Electra Elite IPK II THIS PAGE INTENTIONALLY LEFT BLANK 2 - 30 Alarm...

  • Page 55: Alarm Reports

    Electra Elite IPK II Document Revision 4C Alarm Reports Enhancements Version 1500 or higher is required to support this feature. Description The IPK II system logs various errors and reports information about the operation that can be used to determine the cause of a problem. The system can indicate several errors on the multiline telephone display, send the information to a printer immediately, or send data at a programmed time.
  • Page 56 Document Revision 4C Electra Elite IPK II Table 2-1 Sample Alarm Report << Alarm Report 05/16/2006 14:30 PAGE 001 STAT DATE TIME ITEM UNIT PARAMETER 0002 05/16/06 14:21 PKG Installation 0010 05/16/06 14:21 ISDN Link 0010 05/16/06 14:21 ISDN Link 0002 05/16/06 14:33...
  • Page 57 Electra Elite IPK II Document Revision 4C Table 2-2 Alarm Report Definitions Alarm Report Heading Definitions Alarm Type (MAJ = Major, MIN = Minor) Number of Alarm (4-digit) STAT Status (REC = Recovered, ERR = Error, WAR = Warning DATE Date the Alarm Occurred TIME Time the Alarm Occurred...
  • Page 58 Document Revision 4C Electra Elite IPK II System Information The system can print a report of the boards installed, the port assignments, and the port types. This information is sent to the extension defined in Program 90-13. The System Information Reports indicate: Date and Time of the Report ...
  • Page 59 Electra Elite IPK II Document Revision 4C Table 2-4 Sample System Information Printout (Continued) System Information 05/18/2006 11:02 slot location type assign port condition note none Not Install none Not Install none Not Install none Not Install none Not Install none Not Install none...
  • Page 60 Document Revision 4C Electra Elite IPK II When using the E-mail functionality of reports, the E-mail address in Program 90-11-10  (From Address) must be set for the E-mail feature to work. Output of DIM (debug) and Alarm Reports at the same time is not supported. ...
  • Page 61 Electra Elite IPK II Document Revision 4C Required Component(s) CTA/CTU and available USB port - OR - Available RS-232 Serial Communications Port Related Features None Programming  15-02-19 Multiline Telephone Basic Data Setup – CTA Data Communications Setup This Program must be set to Non-Procedural Mode (1) when using CTA/CTU adapters for printouts.
  • Page 62 Document Revision 4C Electra Elite IPK II  90-12-06 System Alarm Output – Output Mode 0 = Manual (default) 1 = Auto  90-24-01 System Alarm Report Notification Time Setup – Month Set the month (00~12) (0 = Disabled)  90-24-02 System Alarm Report Notification Time Setup –...
  • Page 63 Electra Elite IPK II Document Revision 4C For Printing System Information Reports  90-13-01 System Information Output – Output Port Type Indicate the type of connection system information. 0 = No Setting (default) 1 = COM Port (CPUII) 2 = -- Not Used -- 3 = LAN port (CPUII) 4 = CTA/CTU ...
  • Page 64 Document Revision 4C Electra Elite IPK II 255.128.0.0 255.248.0.0 255.255.0.0 (Default) 255.255.224.0 255.255.254.0 255.255.255.192 255.255.255.248 255.255.255.255 The setting of Subnet Mask is invalid when all Host Addresses are 0. If the network section is: 128.0 191.255 192.0.0 223.255.255 The setting of Subnet Mask is invalid . ...
  • Page 65 Electra Elite IPK II Document Revision 4C  90-11-08 System Alarm Report – To Email Address When Alarm Reports are to be e-mailed, set this e-mail address to which the report should be sent. Up to 255 characters Default = No Setting ...
  • Page 66 Document Revision 4C Electra Elite IPK II THIS PAGE INTENTIONALLY LEFT BLANK 2 - 42 Alarm Reports...

  • Page 67: Alphanumeric Display

    Electra Elite IPK II Document Revision 4C Alphanumeric Display Description Multibutton display telephones have a 3-line, 24 character per line Alphanumeric Display that provides various feature status messages. These messages help the display telephone user process calls, identify callers and customize features. The contrast is not adjustable when the telephone has background music enabled.
  • Page 68 Document Revision 4C Electra Elite IPK II Programming  11-11-13 Service Code Setup (for Setup/Entry Operation) – Display Language Selection for Multiline Terminal If needed, redefine the service code used to select the language for display multiline terminals (default: 678). ...

  • Page 69: Analog Communications Interface (Aci)

    The PGD(2)-U10 ADP relay associated with the port closes when the call goes through. For Music on Hold, connect the music source to the PGD(2)-U10 ADP module. Connect the music source control leads to the CTL (control relay) jack. Refer to the Electra Elite IPK II System Hardware Manual for additional details.
  • Page 70 Document Revision 4C Electra Elite IPK II Auxiliary Device Control The PGD(2)-U10 ADP can control a customer-provided tape recorder. When an extension user dials the ACI analog port extension number, they can automatically start the recorder and activate the record function.
  • Page 71 Department Group options to PGD(2)-U10 ADP software ports, not physical ports. During installation, you connect equipment to the jacks on the PGD(2)-U10 ADP that correspond to the software port. Refer to the Electra Elite IPK II System Hardware Manual for installation details. Conditions ACD agents who are logged on can be recorded.
  • Page 72 Document Revision 4C Electra Elite IPK II The devices connected to the PGD(2)-U10 ADP must be compatible with the specifications below. Refer to the Electra Elite IPK II System Hardware Manual for installation details. PGD(2)-U10 ADP /ACI Interface Specifications Relay Contacts...
  • Page 73 Electra Elite IPK II Document Revision 4C Related Features Automatic Call Distribution (ACD) Background Music Hotline One-Touch Calling Paging, External Programming  11-06-01 ACI Extension Numbering Assign extension numbers to ACI software ports. Select a number outside of the normal extension number range ACI Ports: 1~96 ...
  • Page 74 Document Revision 4C Electra Elite IPK II  15-12-01 Conversation Recording Destination for Extensions – ACI Recording Destination Extension Number Assign the ACI Call Recording destination per extension. The destination can be an ACI port extension number (assigned in Program 11-06) or an ACI Department Group pilot number (assigned in Program 11-08).
  • Page 75 Electra Elite IPK II Document Revision 4C After you call an ACI software port: If the port is set for input (Program 33-01-01=1) and a music source is connected, you hear music.  - OR - If the port is set for output (Program 33-01-01=2) and External Paging is connected, you can page ...
  • Page 76 Document Revision 4C Electra Elite IPK II THIS PAGE INTENTIONALLY LEFT BLANK 2 - 52 Analog Communications Interface (ACI)

  • Page 77: Ancillary Device Connection

    AD(A)-R Unit to connect devices such as tape recorders. The AP(A)-R/AP(R)-R Unit is the interface for installing a single line telephone, Modem, credit card reader, wireless headset, NEC Conference Max Conferencing unit or other compatible analog device. term...
  • Page 78 Document Revision 4C Electra Elite IPK II A single line telephone connected to an APR-U/AP(R)-R Unit or APA-U/AP(A)-R Unit  cannot perform Trunk-to-Trunk Transfer and does not support a conference with itself and two outside parties. A single line telephone connected to an APR-U/AP(R)-R Unit or APA-U/AP(A)-R Unit does ...
  • Page 79 Electra Elite IPK II Document Revision 4C Programming  15-03-01 Single Line Telephone Basic Data Setup – SLT Signaling Type  15-03-04 Single Line Telephone Basic Data Setup – Flashing Operation Depends on the connected ancillary device. Ancillary Device Connection 2 - 55...
  • Page 80 Document Revision 4C Electra Elite IPK II THIS PAGE INTENTIONALLY LEFT BLANK 2 - 56 Ancillary Device Connection...

  • Page 81: Answer Hold

    Electra Elite IPK II Document Revision 4C Answer Hold Description Answer Hold allows a multiline terminal user to press the flashing Answer to answer an incoming ringing call or a Camp-On call. When the multiline terminal user is already answering a call, the first call is automatically placed on hold, depending on the user’s setting in Program 15-02-06.
  • Page 82 Document Revision 4C Electra Elite IPK II Required Component(s) Not Applicable Related Features Answer Key Central Office Calls, Answering Programming  15-02-06 Multiline Telephone Basic Data Setup – Hold Key Operating Mode 0 = Normal Common 1 = Exclusive Hold ...

  • Page 83: Answer Key

    Electra Elite IPK II Document Revision 4C Answer Key Description Multiline Terminals have an Answer Key with an LED that flashes when the Multiline Terminal user receives an incoming CO/PBX, Tie/DID transfer, or CO/PBX transfer call. When multiple calls are received, Answer is used to pick up calls, and continues flashing until the last unanswered call is answered.
  • Page 84 Document Revision 4C Electra Elite IPK II Related Features Answer Hold Programming  22-02-01 Incoming Call Trunk Setup Assign the incoming trunk type for each trunk.  22-04-01 Incoming Extension Ring Group Assignment Assign extensions to Ring Groups.  22-05-01 Incoming Trunk Ring Group Assignment Assign trunks to incoming Ring Groups.

  • Page 85: Attendant Call Queuing

    Electra Elite IPK II Document Revision 4C Attendant Call Queuing Description Attendant extensions can have up to 32 incoming calls queued before additional callers hear busy tone. This helps minimize call congestion in systems that use the attendant as the overflow destination for unanswered calls.
  • Page 86 Document Revision 4C Electra Elite IPK II Related Features Call Forwarding Programming  20-17-01 Operator Extension – Operator’s Extension Number Assign the operator (attendant’s) extension.  24-02-01 System Options for Transfer – Busy Transfer Prevent (0) or allow (1) extensions to transfer calls to an attendant that has more than 32 calls in queue.

  • Page 87: Automatic Call Distribution (Acd)

    Electra Elite IPK II Document Revision 4C Automatic Call Distribution (ACD) Enhancements In Version 1100 or higher, Delay Announcements using Analog Communications Interface (ACI) are supported. Version 1600 or higher: ACD calls which overflow and are answered outside the original group are counted as overflowed calls in ...
  • Page 88 Document Revision 4C Electra Elite IPK II The Queue Status Displays shows: The number of calls queued for an available agent in the group.  The trunk that has been waiting the longest, and how long it has been waiting. ...
  • Page 89 Electra Elite IPK II Document Revision 4C VRS Delay Announcements Using In-Mail With Version 2000 or higher, In-Mail can provide ACD Delay Announcements. Any of the 16 (1~16) In- Mail Master mailboxes (PRG 47-03-01) can be set to Announcement mailboxes and can be used as the message source for the 1st and 2nd Announcement Messages.
  • Page 90 Document Revision 4C Electra Elite IPK II During Mode Pattern 3~8, ACD agents do not belong to any ACD group and the ACD extensions work as  normal extensions. Example 2: Log In with AIC 567 During Mode Patterns 1~8, ACD agents belong to only ACD group 10. ...
  • Page 91 Electra Elite IPK II Document Revision 4C Emergency Call If an ACD Agent needs assistance with a caller, they can place an Emergency Call to their ACD Group Supervisor. Once the supervisor answers the Emergency Call, they automatically monitor both the ACD Agent and the caller.
  • Page 92 Document Revision 4C Electra Elite IPK II Incoming Call Routing Incoming trunk calls can automatically route to specific ACD Groups. These types of calls ring directly to the ACD Group without being transferred by a co-worker or the Automated Attendant. Rest Mode Rest Mode temporarily logs-out an ACD agent’s telephone.
  • Page 93 Electra Elite IPK II Document Revision 4C Supervisor, ACD System You can designate an extension as an ACD System Supervisor. Once assigned as an ACD System Supervisor, the user can: Take the all the system ACD Groups out of service simultaneously. ...
  • Page 94 Document Revision 4C Electra Elite IPK II BLF For ACD Agents Busy Double Wink Off Making an Emergency Call Wink Off Logged off or not installed Double Wink On Logged on BLF For Co-Workers That Are Not ACD Agents When the key is . . . Your co-worker is .
  • Page 95 Electra Elite IPK II Document Revision 4C How often the time in queue portion of the display reoccurs (see the Queue Status display Timing  illustration below). Queue Status Display holding time.  Queue Status Alarm enable/disable.  Queue Status Alarm sending time. ...
  • Page 96 Document Revision 4C Electra Elite IPK II Available in Program Available in Program Feature 41-15-01~02 41-20-01~05 Alarm Send Time Program 41-15-02 determines the length/ Interval Time of interval of the alarm. Queue Status Display Class of Service Timing of alarm and Alarm triggered after the Alarm triggered after the number of calls in...
  • Page 97 Electra Elite IPK II Document Revision 4C ACD Group as Overflow Destination The system can transfer an overflow call to a specific ACD Group, off-site via a speed dial bin, Ring Group or to voice mail using Program 41-09-01. When Program 41-08-02: ACD Overflow Destination has the ACD Overflow Destination set to 65, the system overflows the call to the ACD Group programmed in Program 41-09-01.

  • Page 98: Default Setting

    Document Revision 4C Electra Elite IPK II When Voice Mail Delay Announcements are being played, In-Mail talk paths (ports) are  used. In-Mail cannot be used for ACD Night Announcement.  Program 41-08-03: ACD Overflow Options – Delay Announcement Source Type is not ...

  • Page 99: Required Software

    Electra Elite IPK II Document Revision 4C Required Component(s) ACD Software License DSP-U10 Unit In-Mail (2 or 4) port flash drive (For Delay Announcements using In-Mail) Required Software Version 1100 or higher is required for Delay Announcements using ACI. Version 2000 or higher is required for Delay Announcements using In-Mail. Related Features Direct Inward Dialing (DID) Digital Voice Mail...
  • Page 100 Document Revision 4C Electra Elite IPK II  41-14-13-3 ACD Options – Destination Number (Version 1600 or higher required) For each ACD Queue (1~64), assign the destination number for the assigned Destination Type. (Up to eight digits).  41-14-14 ACD Options – DTMF Detection Assignment during Delay Announcement (Version 1600 or higher required) For each ACD Queue (1~64), assign if the One-Digit Dial Out option can (1 = Yes) or cannot (0 = No) be pressed during the Delay Announcements.
  • Page 101 Electra Elite IPK II Document Revision 4C AIC Agent Log In To log in: Multiline Terminal Press the ACD LOG IN/LOG OUT key (Program 15-07-01 or SC 752: 10).  - OR - Press Speaker and dial the AIC Log In service code (Program 11-13-08). Dial the log in code (up to 20 digits).
  • Page 102 Document Revision 4C Electra Elite IPK II Press the ACD LOG IN/LOG OUT key (Program 15-07-01 or SC 752: 10).  Dial 0 to cancel the log out option. Dial the Agent Identity Code (AIC) (up to four digits). The ACD LOG IN/LOG OUT key lights. ...
  • Page 103 Electra Elite IPK II Document Revision 4C When Logged Out of ACD Group When ACD agents are logged out and a call is placed into the ACD queue, the telephones of the logged out agents display the Queue Status and they hear the alarm according to the settings defined in system programming.
  • Page 104 Document Revision 4C Electra Elite IPK II THIS PAGE INTENTIONALLY LEFT BLANK 2 - 80 Automatic Call Distribution (ACD)

  • Page 105: Automatic Release

    Electra Elite IPK II Document Revision 4C Automatic Release Description Automatic Release drops the line circuit when an outside party abandons the call. For this feature to work with Loop Start Trunks, the CO/PBX providing the outside line must provide a timed disconnect signal.
  • Page 106 Document Revision 4C Electra Elite IPK II Related Features Central Office Calls, Answering Central Office Calls, Placing Programming  14-02-09 Analog Trunk Data Setup – Busy Tone Detection 0 = Disable (Default) 1 = Enable  14-02-14 Analog Trunk Data Setup – Loop Start/Ground Start 0 = Loop Start (Default) 1 = Ground Start Operation...

  • Page 107: Automatic Route Selection

    Electra Elite IPK II Document Revision 4C Automatic Route Selection Description Automatic Route Selection (ARS) provides call routing and call restriction based on the digits a user dials. ARS gives the system the most cost-effective use of the connected long distance carriers. ARS is an on-line call routing program that you can customize (like other system options) from a display telephone.
  • Page 108 Document Revision 4C Electra Elite IPK II Hierarchical Class of Service Control  ARS allows or denies call route choices based on an extension ARS Class of Service. This allows lower Classes of Service (e.g., 1) to access routes unavailable to higher Classes of Service (e.g., 16).
  • Page 109 Electra Elite IPK II Document Revision 4C The examples below use the following system programming: Program 26-02 for Dial Analysis Table for ARS set as: Program 26-02-01 Program 26-02-02 Program 26-02-03 Program 26-02-04 Table No. Dial Service Type Add Data ARS COS 203@@@@@@@ 1:Route to trunk group...
  • Page 110 Document Revision 4C Electra Elite IPK II Program 26-01-03 for ARS Misdialed Number Handling as: 1 (Warning Tone) With Program 26-01-06: ARS COS Match Access disabled (set to 0): If at 9:00 AM, each extension dialed 9+(203)926-5400  All Extension would use Trunk Group 3 If at 9:00 AM, each extension dialed 9+(214)262-2000 ...
  • Page 111 Electra Elite IPK II Document Revision 4C A system with Automatic Route Selection cannot also have Trunk Group Routing.  With ARS installed, Trunk Queuing automatically queues for the least costly route. The  system automatically redials the queued call when the extension user lifts the handset. Speed Dialing may bypass ARS routing.
  • Page 112 Document Revision 4C Electra Elite IPK II Speed Dial – System/Group/Station Trunk Group Routing Trunk Queuing/Camp On Programming  11-01-01 System Numbering Set the system internal (Intercom) numbering plan. The numbering plan assigns the first and second digits dialed and affects the digits an extension user must dial to access other extensions and features, such as service codes and trunk codes.
  • Page 113 Electra Elite IPK II Document Revision 4C  26-01-03 Automatic Route Selection Service – ARS Misdialed Number Handling If a user dials a number not programmed in ARS, this option determines if the system should route over trunk group 1 (0) or play error tone (1). ...
  • Page 114 Document Revision 4C Electra Elite IPK II  26-03-01 ARS Dial Treatments – Treatment Code Assign the Dial Treatments (1~15) for automatic ARS dialing translation. Assign Dial Treatments to Service Numbers (Trunk Groups) in Program 26-02. The ARS Dial Treatment options are: 3 - Delete the NPA if dialed as part of the initial call.
  • Page 115 Electra Elite IPK II Document Revision 4C  44-02-03 Dial Analysis Table for ARS/F-Route Access – Additional Data If a Service Type is selected in PRG 44-02-02, set the additional data, if required, for the Pre-Transaction Table for selecting ARS/F-Route (24 digits max: 1~9, 0 #, @).
  • Page 116 Document Revision 4C Electra Elite IPK II  44-05-04 ARS/F-Route Table – Beep Tone For each ARS/F-Route table (1~500) assign a priority number (1~4). Select whether or not a beep is heard if a lower priority trunk group is used. 0 = No Beep 1 = Beep ...
  • Page 117 Electra Elite IPK II Document Revision 4C  44-09-01 Weekly Schedule for ARS/F-Route Define a weekly schedule for using ARS/F-Route day numbers 1~7 (1 = Sun, 7 = Sat), pattern numbers (1~10). The pattern number is defined in Program 44-08-01. ...
  • Page 118 Document Revision 4C Electra Elite IPK II THIS PAGE INTENTIONALLY LEFT BLANK 2 - 94 Automatic Route Selection...

  • Page 119: Background Music

    Background Music Description Background Music (BGM) sends music from a customer-provided music source to the speakers of the Multiline Telephone when the station is idle. Conditions An ACI [PGD(2)-U10 ADP] port must be used as an alternate External Music on ...
  • Page 120 Document Revision 4C Electra Elite IPK II System Availability Terminals All Multiline Terminals Required Component(s) Externally provided Music Source.  PGD(2)-U10 ADP if different external MOH and BGM sources are required.  Related Features Music on Hold Programming  10-38-01 BGM Resource Setup –...

  • Page 121: Barge-In

    Electra Elite IPK II Document Revision 4C Barge-In Description Barge-In permits an extension user to break into another extension user’s established call, including Conference calls. This sets up a Conference-type conversation between the intruding extension and the parties on the initial call. With Barge-In, an extension user can get a message through to a busy co-worker right away.
  • Page 122 Document Revision 4C Electra Elite IPK II Default Setting Disabled System Availability Terminals Multiline and Single Line Terminals Required Component(s) None Related Features Call Monitoring Conference Hold Intercom Off-Hook Signaling Park Programmable Function Keys Programming  11-12-08 Service Code Setup (for Service Access) – Barge-In Determine what the service code should be for an internal party to use Barge-In (default = 710).
  • Page 123 Electra Elite IPK II Document Revision 4C  11-16-02 One-Digit Service Code Setup – Barge-In Set up Item 02 for single digit Barge-In. For example, you can assign Item 02 to use digit 5 for Barge-In. This allows you to program a function key with an extension number plus the Barge-In code (i.e., 5).
  • Page 124 Document Revision 4C Electra Elite IPK II To Barge-In without first calling the busy extension: Pick up the handset or press Speaker. Dial 710. - OR - Press Barge-In key (PRG 15-07-01 or SC 751: 34). Dial busy extension. The extension user hears a warning tone. ...

  • Page 125: Battery Backup - System Memory

    Electra Elite IPK II Document Revision 4C Battery Backup – System Memory Description The battery on the CPUII( )-U10 ETU retains the Clock/Calendar and Last Number Redial (LNR) buffers for each station when the CPUII( )-U10 ETU encounters a power loss. With a fully charged battery, the settings are retained for approximately three years.
  • Page 126 Document Revision 4C Electra Elite IPK II System Availability Terminals Not applicable Required Component(s) None Related Features Battery Backup – System Power Programming  90-03-01 Save Data 1 = Save Data Use Service code # #9 (Default PRG 11-15-03) to save the Caller ID History from working ...

  • Page 127: Battery Backup - System Power

    The B64-U( ) KSU has batteries for system battery backup.  External Battery Pack can be connected to the system to provide extended time during  commercial power outage. Refer to the Electra Elite IPK II System Hardware Manual for further details. Default Settings None...
  • Page 128 Document Revision 4C Electra Elite IPK II Programming None Operation None 2 - 104 Battery Backup – System Power...

  • Page 129: Call Appearance (Cap) Keys

    Call Appearance (CAP) Keys Description This feature automatically places an outside call on a Call Appearance key when the system is operated as a hybrid (Multifunction) system. These keys can be assigned on any Multiline Terminal or the same key can appear on multiple terminals. This feature allows efficient call handling when numerous CO calls are received and a limited number of CO line key appearances are available.
  • Page 130 Document Revision 4C Electra Elite IPK II All Flexible Line keys on a multiline terminal can be assigned as CAP keys in System  Programming. A conference call involving two outside lines cannot reside on one Call Appearance key.  For Call Appearance (CAP) Keys, trunks must be assigned to trunk group 1 or higher ...
  • Page 131 Electra Elite IPK II Document Revision 4C Off-Hook Signaling Programmable Function Keys Secondary Incoming Extension User Programming Ability Virtual Extensions Programming  14-05-01 Trunk Group – Trunk Group Number Assign trunks to trunk groups (1~100).  15-07-01 Programmable Function Keys Assign a key as a CAP key (code 8) plus a CAP orbit number (01~64).
  • Page 132 Document Revision 4C Electra Elite IPK II Operation To place an outgoing call on hold and retrieve it using a multiline terminal: Use the handset to go off-hook, and wait for internal dial tone. - OR - Press Speaker and wait for internal dial tone. Dial the Trunk Access Code (default: 9).

  • Page 133: Call Arrival (Car) Keys

    Electra Elite IPK II Document Revision 4C Call Arrival (CAR) Keys Description Call Arrival (CAR) Keys are software extensions available on the Basic and Expanded Port Packages. A Call Arrival Extension assigned to a line key, can appear and ring on an individual station or multiple stations.
  • Page 134 Document Revision 4C Electra Elite IPK II Related Features Virtual Extensions Programming  11-04-01 Virtual Extension Numbering Virtual Extension Ports (V-Ports) = 1~256 Virtual Extension Number = Extension Number  15-01-01 Basic Extension Data Setup – Extension Name Assign the extension name. ...
  • Page 135 Electra Elite IPK II Document Revision 4C  15-11-01 Virtual Extension Delayed Ring Assignment KY01 Mode1: 1 = Yes 0 = No  15-18-01 Virtual Extension Key Enhanced Options – Virtual Extension Key Operation Mode 0 = Release 1 = Land On ...
  • Page 136 Document Revision 4C Electra Elite IPK II To place a call to a Call Arrival (CAR) Key: Lift the handset, or press Speaker. Dial the CAR key extension, or press the Call Arrival (CAR) Key. The operation depends on the setting in PRG 15-02-21. ...

  • Page 137: Call Duration Timer

    Electra Elite IPK II Document Revision 4C Call Duration Timer Description Call Duration Timer lets a multiline terminal with an LCD time their trunk calls on the telephone display. This helps users that must keep track of their time on the telephone. For incoming trunk calls, the Call Time begins as soon as the user answers the call.
  • Page 138 Document Revision 4C Electra Elite IPK II Programming  20-13-36 Class of Service Options (Supplementary Service) – Call Duration Timer Display Enable (1)/Disable (0) an extension Call Timer.  20-06-01 Class of Service for Extensions Assign a Class of Service (1~15) to an extension. ...

  • Page 139: Call Forwarding

    Electra Elite IPK II Document Revision 4C Call Forwarding Enhancements Version 1500 or higher supports: Call Forwarding when DND is set.  Call Forwarding when an IP telephone loses connection.  Call Forwarding Function keys (Busy, No Answer, Busy/No Answer, and Immediate) light solid instead of ...
  • Page 140 Document Revision 4C Electra Elite IPK II Personal Answering Machine Emulation  Allows the extension to emulate an answering machine. Refer to Voice Mail for more information. Call Forwarding reroutes calls ringing an extension, including calls transferred from another extension. Call Forwarding can also be split, allowing internal and external calls to forward to different destinations.
  • Page 141 Electra Elite IPK II Document Revision 4C A DSS key indicates a Call Forwarding indication for extensions.  When DND and Call Forward are set on the same telephone, call forwarding does not work.  (Version 1100 or lower.) When DND and Call Forward are set on the same telephone, call forwarding works. If Busy ...
  • Page 142 Document Revision 4C Electra Elite IPK II If you do the following in sequence,  Set Call Forwarding Busy on extension.  Set Call Forwarding Immediate on extension.  Cancel Call Forwarding Immediate on extension.  then, Call Forwarding Busy/No Answer is set back on extension Default Setting Enabled System Availability...
  • Page 143 Electra Elite IPK II Document Revision 4C Related Features Call Forwarding, Off-Premise Call Forwarding with Follow Me Call Forwarding/Do Not Disturb Override Central Office Calls, Answering Department Calling Direct Station Selection (DSS) Console Do Not Disturb Programmable Function Keys Voice Response System (VRS) Call Forwarding 2 - 119...
  • Page 144 Document Revision 4C Electra Elite IPK II Programming Program Name Defaults Number 11-10-06 Setting the Automatic Transfer for Each Trunk Line 11-10-07 Canceling the Automatic Transfer for Each Trunk Line 11-10-08 Setting the Destination for Automatic Trunk Transfer 11-10-18 Off-Premise Call Forward by Door Box 11-11-01 Call Forward –...
  • Page 145 Electra Elite IPK II Document Revision 4C  20-09-01 Class of Service Options (Incoming Call Service) – Second Call for DID/DISA/DIL/E&M Override Turn off or on an extension ability to receive a second call from a DID, DISA, DIL, or tie line caller.
  • Page 146 Document Revision 4C Electra Elite IPK II Dial the Call Forward – Immediate Service Code (default: 741). - OR - At the multiline terminal only, press the Call Forwarding Programmable Function Keys. (PRG 15-07-01, 10 or SC 751, Key Code 10) Dial 1 (Set).
  • Page 147 Electra Elite IPK II Document Revision 4C Press Speaker or hang up. Refer to Call Forwarding, Off-Premise on page 2-133.  The Call Forwarding Programmable Function Key turns on.  To cancel Call Forward – Busy/No Answer at a forwarding station: Pick up the handset or press Speaker.
  • Page 148 Document Revision 4C Electra Elite IPK II To set Call Forward – Follow Me from the destination station: Pick up the handset or press Speaker. Dial the Call Forward – Follow Me Service Code (default: 746). - OR - At the multiline terminal only, press the Call Forwarding Programmable Function keys. (PRG 15-07-01, 10 or SC 751, Key Code 15) Dial 1 (Set).
  • Page 149 Electra Elite IPK II Document Revision 4C Dial 0 (Cancel). Dial the station number which is forwarded. Press Speaker or hang up. To set Call Forward Busy/No Answer for any Extension to Destination: Pick up the handset or press Speaker. Dial the Call Forward Busy/No Answer for any Extension to Destination Service Code (default: 793).
  • Page 150 Document Revision 4C Electra Elite IPK II Press Speaker or hang up. To set Call Forward – Busy/No Answer using a Virtual Extension: Press the idle Virtual Extension key. Dial the Call Forward – Busy/No Answer Service Code (Default: 744). Dial 1 (Set).

  • Page 151: Call Forwarding - Centrex

    Electra Elite IPK II Document Revision 4C Call Forwarding – Centrex Enhancements This feature added with Version 1500. Description The Call Forwarding – Centrex feature allows a station to forward an incoming PBX/Centrex CO call to an outside location using the same PBX/Centrex CO line to free the line for additional use. Call Forwarding –...
  • Page 152 Document Revision 4C Electra Elite IPK II When DND and any Call Forwarding – Centrex is set, the call forwards immediately.  (Version 1500 or higher required.) Call Forwarding – Centrex does not follow the Code Restriction of the stations. ...
  • Page 153 Electra Elite IPK II Document Revision 4C Programming  10-09-01 DTMF and Dial Tone Circuit Setup Allocate the circuits on the CPUII ETUs for either DTMF receiving or dial tone detection. PRG 14-01-13 Basic Trunk Data Setup – Loop Supervision. Enable (1) loop supervision for each trunk that should be able to use Call Forwarding –...
  • Page 154 Document Revision 4C Electra Elite IPK II  24-09-07 Call Forward Split Settings – Call Forwarding Destination for CTX/PBX for Busy (Version 1500 or higher required) 0~9, #, , P, R, @ (up to 24 digits)  Operation To activate Call Forwarding – Centrex: At a multiline terminal, press Speaker.

  • Page 155: Call Forwarding/Do Not Disturb Override

    Electra Elite IPK II Document Revision 4C Call Forwarding/Do Not Disturb Override Description An extension user can override Call Forwarding or Do Not Disturb at another extension. This is helpful, for example, to dispatchers and office managers that always need to get through. Conditions None Default Setting...
  • Page 156 Document Revision 4C Electra Elite IPK II  11-16-06 Single Digit Service Code Setup – DND/Call Forward Override Bypass Customize the 1-digit Service Code used for DND/Call Forward Override.  15-07-01 Programmable Function Keys Assign a function key for Call Forwarding/Do Not Disturb Override (code 37). ...

  • Page 157: Call Forwarding, Off-Premise

    Electra Elite IPK II Document Revision 4C Call Forwarding, Off-Premise Description Off-Premise Call Forwarding allows an extension user to forward their calls to an off-site location. By enabling Call Forward, Off-Premise, the user can stay in touch by having the system forward their calls while they are away from the office.
  • Page 158 Document Revision 4C Electra Elite IPK II DID calls to an extension with Off-Premise Call Forwarding set do not recall if there is no  answer. Calls to extensions with DND active do not follow Call Forwarding programming. DIL calls ...
  • Page 159 Electra Elite IPK II Document Revision 4C Related Features Call Arrival (CAR) Keys Call Forwarding Code Restriction Direct Inward Dialing (DID) Do Not Disturb Door Box Virtual Extensions Voice Response System (VRS) Programming  10-09-01 DTMF and Dial Tone Circuit Setup Allocate the circuits on the CPUII ETUs for either DTMF receiving or dial tone detection.
  • Page 160 Document Revision 4C Electra Elite IPK II  11-11-47 Service Code Setup (for Setup/Entry Operation) – Set/Cancel Call Forward No Answer (Split) Assign the Call Forward No Answer (Split) Service Code (default not assigned).  11-11-48 Service Code Setup (for Setup/Entry Operation) – Set/Cancel Call Forward Busy/No Answer (Split) Assign the Call Forward Busy No Answer (Split) Service Code (default not assigned).
  • Page 161 Electra Elite IPK II Document Revision 4C  20-13-06 Class of Service Options (Supplementary Service) – Automatic Off-Hook Signaling (Automatic Override) Allow a busy extension to manually (0) or automatically (1) receive Off-Hook signals.  24-02-07 System Options for Transfer – Trunk-to-Trunk Transfer Release Warning Tone Timer starts when a trunk begins talking with another trunk (for example: Trunk-to-Trunk Transfer, outgoing from trunk, Tandem Trunking) (0~64800 seconds, default: 1800).
  • Page 162 Document Revision 4C Electra Elite IPK II  20-06-01 Class of Service for Extensions Assign a Class of Service (1~15) to an extension.  20-07-05 Class of Service Options (Administrator Level) – Automatic Trunk-to-Trunk Transfer Enable (1)/Disable (0) an extension user ability to use the Trunk-to-Trunk Forwarding service codes.
  • Page 163 Electra Elite IPK II Document Revision 4C  13-04-01 Speed Dialing Number and Name – Speed Dialing Data Enter the Common and Group Speed Dialing numbers and names which are used for Trunk-to- Trunk Forwarding.  14-01-04 Basic Trunk Data Setup – Transmit Gain Level for Conference and Transfer Calls Use CODEC gain set at 0 dB [PRG 14-01-04 = 32 (CODEC Gain Type 2)] to set the CODEC gain level for multiline Conference or transferred calls.
  • Page 164 Document Revision 4C Electra Elite IPK II 501~548 = DISA/VRS Message 1000~1999 = Speed Dial Bin Number (000~999) If the Transfer Destinations are busy or receive no answer, those calls are transferred to the final transfer  destination (Program 22-10). Operation To activate Call Forwarding Off-Premise non-split: At a multiline terminal, press Speaker.
  • Page 165 Electra Elite IPK II Document Revision 4C Dial 1 (Internal) or 0 (External). Dial Trunk Access Code (default: 9) + number (9 + 2142622000). Trunk access codes are 9 (ARS/Trunk Group Routing), 704 + Line Group (1~9, 01~99 or 001~100) or #9 + Line ...
  • Page 166 Document Revision 4C Electra Elite IPK II To cancel Call Forwarding Off-Premise for a Door Box: At the multiline terminal, press Speaker + dial SC 722. - OR - At the multiline terminal only, press Call Forward (Device) key (PRG 15-07-01 or SC 751, code 54). - OR - At the single line telephone, lift the handset + dial 722.
  • Page 167 Electra Elite IPK II Document Revision 4C Dial trunk port number to be used (001~200). Press Speaker to hang up. Cancel Automatic Trunk Forwarding: Lift the handset. Dial 734. Dial trunk port number to be used (001~200). Press Speaker to hang up. Department Group Line Forwarding Method 1 Set the Destination and Forward the Line:...
  • Page 168 Document Revision 4C Electra Elite IPK II Method 2 (follows the predefined destination in Program 24-05-01) Set Automatic Trunk Forwarding:  The Speed Dial bin must be defined in PRG 13-04-01 for the line to forward. Lift the handset. Dial 602. Dial the Department Group number (01~64) to be defined.

  • Page 169: Call Forwarding - Park And Page

    Electra Elite IPK II Document Revision 4C Call Forwarding – Park and Page Description When an extension user is away from their phone, Park and Page can let them know when they have a call waiting to be answered. The Personal Greeting and Park & Page options can have up to 200 messages total (note that the Park &...
  • Page 170 Document Revision 4C Electra Elite IPK II Default Setting Park and Page is available at default for internal paging access code 701, zone 1.  Use access code of 713. See feature Operation. Set PRG 40-10-01 for VRS guidance  message.
  • Page 171 Electra Elite IPK II Document Revision 4C  31-03-01 Internal Paging Group Settings – Internal Paging Group Name Assign names to Internal Paging Groups (i.e., Page Zones). The system shows the names you program on the telephone displays.  31-04-01 External Paging Zone Group –...
  • Page 172 Document Revision 4C Electra Elite IPK II Dial the Park and Page type: 2 = All Calls 3 = Outside Calls Only Press Speaker to hang up (or go on-hook at the single line telephone). To pick up your Park and Page: Press Speaker (or lift the handset at the single line telephone).

  • Page 173: Call Forwarding With Follow Me

    Electra Elite IPK II Document Revision 4C Call Forwarding with Follow Me Description While at a co-worker’s desk, a user can have Call Forwarding with Follow Me redirect their calls to the co-worker’s extension. This helps an employee who gets detained at a co-worker’s desk longer than expected.
  • Page 174 Document Revision 4C Electra Elite IPK II Related Features Do Not Disturb Programmable Function Keys Programming  11-11-07 Service Code Setup (for Setup/Entry Operation) – Call Forwarding – Follow Me Assign the service code of Call Forward Follow Me (Default: 746). ...
  • Page 175 Electra Elite IPK II Document Revision 4C Dial 0 (Cancel All Forward Follow Me). - OR - Dial the extension number with Follow Me set. To activate Call Forward Follow Me from a single line telephone: At a single line telephone, other than your own, lift the handset and dial the Service Code (746 PRG 11-11-07).
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  • Page 177: Call Monitoring

    Electra Elite IPK II Document Revision 4C Call Monitoring Enhancements Version 1500 or higher supports Call Monitoring with coaching. Description Call Monitoring allows selected Multiline Terminal Users to monitor another user’s conversation without the ability to participate. A programmable audible alert tone can be sent to that station user. Without the audible alert (silent monitor), no indication is provided to either the monitored station or the outside party.
  • Page 178 Document Revision 4C Electra Elite IPK II With Program 20-13-10 set to 0, a call, which is barged into, can be placed on hold by the  originator of the outside call. Both the outside caller and the extension, which is monitoring the call, are placed on hold.
  • Page 179 Electra Elite IPK II Document Revision 4C Intercom Park Privacy (Data) Programmable Function Keys Voice Mail Programming  11-12-08 Service Code Setup (for Service Access) – Barge-In Determine what the service code should be for an internal party to use Barge-In (default = 710). ...
  • Page 180 Document Revision 4C Electra Elite IPK II  20-13-45 Class of Service Options (Supplementary Service) – MIC Key Mode While Call Monitoring (Call Monitor Mode) (Version 1500 or higher required) Use Disable (0) for Barge-In with Alert Tone or Enable (1) to allow coaching. ...
  • Page 181 Electra Elite IPK II Document Revision 4C Dial a busy extension. If Monitoring is not possible:  the extension user hears a warning tone.  the DISA user is rerouted to the defined ring group.  the Tie Line user hears a busy tone. ...
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  • Page 183: Call Redirect

    Electra Elite IPK II Document Revision 4C Call Redirect Description Call Redirect allows a multiline terminal user to transfer a call to a predefined destination (such as an operator, voice mail, or another extension) without answering the call. This can be useful if you are on a call and another rings in to your extension.
  • Page 184 Document Revision 4C Electra Elite IPK II System Availability Terminals Any Multiline Terminal Required Component(s) None Related Features None Programming  15-07-01 Programmable Function Keys Assign a function key for Call Redirect (code 49 + destination extension number).  20-06-01 Class of Service for Extensions Assign a Class of Service (1~15) to an extension.

  • Page 185: Call Waiting/Camp-On

    Electra Elite IPK II Document Revision 4C Call Waiting/Camp-On Description With Call Waiting, an extension user may call a busy extension and wait in line (Camp-On) without hanging up. When the user Camps-On, the system signals the busy extension with two beeps indicating the waiting call.
  • Page 186 Document Revision 4C Electra Elite IPK II Required Component(s) None Related Features Callback Off-Hook Signaling Programmable Function Keys Transfer Trunk Queuing/Camp On Programming  11-11-23 Service Code Setup (for Setup/Entry Operation) – Second Call for DID/DISA/DIL Enable Second Call to each extension when PRG 20-09-01 (Second Call) is set to 0 (disable). (default: 679) ...
  • Page 187 Electra Elite IPK II Document Revision 4C  15-02-12 Multiline Telephone Basic Data Setup – Off-Hook Ringing For each extension, set the Off-Hook Ringing type. 0 = Muted (default) 1 = None 3 = Beep in Speaker 4 = Beep in Handset 5 = Speaker &...
  • Page 188 Document Revision 4C Electra Elite IPK II Operation To Camp-On a busy extension: Call the busy extension. Dial or press the Camp-On key (PRG 15-07 or SC 751: 35). Do not hang up. To camp-on to a trunk, refer to Trunk Queuing/Camp-On on page 2-999.

  • Page 189: Callback

    Electra Elite IPK II Document Revision 4C Callback Description When an extension user calls a co-worker that does not answer or is busy, they can leave a Callback request for a return call. The user does not have to repeatedly call the unanswered extension back, hoping to find it idle.
  • Page 190 Document Revision 4C Electra Elite IPK II System Availability Terminals All Stations Required Component(s) None Related Features Call Waiting/Camp-On) Programmable Function Keys Programming  11-12-05 Service Code Setup (for Service Access) – Cancel Camp-On If required, redefine the service code used cancel Camp-On (default: 770). ...
  • Page 191 Electra Elite IPK II Document Revision 4C Operation To place a Callback: Call unavailable (busy or unanswered) extension. Dial or press the Callback key (PRG 15-07 or SC 751: 35). Hang up. Lift the handset when busy extension calls you back. If the unavailable extension was unanswered (not busy), the Callback goes through after your co-worker uses ...
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  • Page 193: Caller Id

    Electra Elite IPK II Document Revision 4C Caller ID Enhancements Version 1600 and Version 2100 or higher: Supports adding the local area code in front of the seven digit stored Caller ID information.  When the user makes an outgoing call with Caller ID History, the system adds the digits programmed in ...
  • Page 194 Document Revision 4C Electra Elite IPK II Calls transferred from Voice Mail (unscreened)  Direct Inward Lines (DILs)  Caller ID temporarily stores 50 calls (total of abandoned and answered/unanswered). New calls replace old calls when the buffer fills. Temporary Memory An unanswered call causes the Call History key (PRG 15-07 or SC 751: 08) to flash, indicating a new call was placed in the temporary memory.
  • Page 195 1 on the digits dialed string. Caller ID Sender Queuing Added The Electra Elite IPK II system can provide Caller ID (calling party number) to a single line telephone with a display. The system can queue incoming calls to the single line telephone if the system Caller ID sender resources are busy.
  • Page 196 Document Revision 4C Electra Elite IPK II Option Available for FSK or DTMF Type from Analog Trunk An option (Program 14-02-16) is available for the Caller ID which allows you to select the type of Caller ID signal from an analog trunk – FSK or DTMF. Conditions To have pre-answer Caller ID from the voice mail, the call must be an unscreened transfer.
  • Page 197 Electra Elite IPK II Document Revision 4C Default Setting Disabled System Availability Terminals All Multiline Terminals with a display and Single Line Telephones equipped to receive Caller ID Required Component(s) COIB(4)-U( ) ETU (in COID mode)  COIB(8)-U( ) ETU (in COID mode) ...
  • Page 198 Document Revision 4C Electra Elite IPK II Voice Mail Message Indication on Line Keys Programming  10-02-04 Location Setup – Area Code (Version 1600 and 2100 or higher required) Up to 6 digits (0~9, , #) (default not assigned).  ...
  • Page 199 Electra Elite IPK II Document Revision 4C  14-02-16 Analog Trunk Data Setup – Caller ID Type Select the type of Caller ID signal from an analog trunk – FSK (0) or DTMF (1). By default, this option is set to 0. Trunks: 1~200 ...
  • Page 200 Document Revision 4C Electra Elite IPK II  20-09-04 Class of Service Options (Incoming Call Service) – Notification for Incoming Call List Existence Determine whether or not the CHECK LIST message is displayed to indicate a missed call (0 = Off, 1 = On). ...
  • Page 201 Electra Elite IPK II Document Revision 4C Operation Storing a Number To store a Caller ID number in an Speed Dial bin: With an idle multiline terminal the display shows: 1-01 FRI 09:00AM STA 301 LIST DIR ICM PROG Press the LIST Softkey. The display shows: LIST MENU Redial CID Press the CID Softkey (Caller ID).
  • Page 202 Document Revision 4C Electra Elite IPK II Dial the Speed Dial bin in which the number is to be stored. If you press Hold, the next available Speed Dial bin is used. The display shows: SYS XXXX: xxxxxxxxxxxxx If all Speed Dial bins are used, the display shows TABLE IS FULL. ...
  • Page 203 Electra Elite IPK II Document Revision 4C Press Transfer. The display shows: SET SYS Press Speaker. The telephone returns to idle.  To store a Caller ID number in a One-Touch key: With an idle telephone the display shows: 1-01 FRI 09:00AM STA 301 LIST DIR ICM PROG Press the LIST Softkey.
  • Page 204 Document Revision 4C Electra Elite IPK II Press the One-Touch key in which the number is to be stored or dial 1~9, 0. If you press Hold, the next available One-Touch key is used. The display shows: ## : xxxxxxxxxxxxx If all One-Touch keys are used, the display shows TABLE IS FULL.
  • Page 205 Electra Elite IPK II Document Revision 4C To display Caller ID for a call in Park:  Program 15-02-08 is set to 0 (preselect) for this feature. With Program 15-02-08 set to 0 (preselect) and a call in park, press the PARK key. (PRG 15-07 or SC 752: 04).
  • Page 206 Document Revision 4C Electra Elite IPK II THIS PAGE INTENTIONALLY LEFT BLANK 2 - 182 Caller ID...

  • Page 207: Caller Id Call Return

    Electra Elite IPK II Document Revision 4C Caller ID Call Return Description The Caller ID Call Return feature allows the voice mail system to use Caller ID information captured with the message to call and connect the person that left the message with the voice mail user that is checking messages.
  • Page 208 Document Revision 4C Electra Elite IPK II When Centralized Voice Mail is used, the remote voice mail user gets only Caller ID  number when voice mail answers incoming CO calls and performs an Await-Answer transfer to the remote user. A Call that forwards to voice mail from the remote system does not have Caller ID information.
  • Page 209 Electra Elite IPK II Document Revision 4C System Availability Terminals All Multiline Terminals Required Component(s) VMS(2)/(4)/(8)-U( ) ETU  FMS(2)/(4)/(8)-U( ) ETU  VMP(2)/(4)/(8)-U( )  Related Features Voice Mail Message Indication on Line Keys Programming None Operation None Caller ID Call Return 2 - 185...
  • Page 210 Document Revision 4C Electra Elite IPK II THIS PAGE INTENTIONALLY LEFT BLANK 2 - 186 Caller ID Call Return...

  • Page 211: Central Office Calls, Answering

    Electra Elite IPK II Document Revision 4C Central Office Calls, Answering Description The system provides flexible routing of incoming CO (trunks) calls to meet the exact site requirements. This lets trunk calls ring and be answered at any combination of system extensions. A maximum of 200 trunks are available.
  • Page 212 Document Revision 4C Electra Elite IPK II Conditions The incoming ring group assignment programmed in PRG 41-03-01 overrides the setting in  PRG 22-05-01. Ringing calls can be picked up regardless of access map programming.  An extension user can lift the handset to answer an outside call. ...
  • Page 213 Electra Elite IPK II Document Revision 4C Related Features Automatic Call Distribution (ACD) Call Forwarding Directed Call Pickup Direct Inward Dialing (DID) Direct Inward Line (DIL) Direct Inward System Access (DISA) Do Not Disturb Group Call Pickup ISDN Compatibility Line Preference Long Conversation Cutoff Night Service Programmable Function Keys...
  • Page 214 Document Revision 4C Electra Elite IPK II  11-12-30 Service Code Setup (for Service Access) – Specified Trunk Answer If required, redefine the service code used to answer a specific trunk which is either ringing or on hold (default: 672). ...
  • Page 215 Electra Elite IPK II Document Revision 4C  15-02-22 Multiline Telephone Basic Data Setup – Multiple Incoming From Intercom and Trunk When this option is set to 0, incoming calls to an extension indicate on any Hotline key for that extension as solid (busy).
  • Page 216 Document Revision 4C Electra Elite IPK II  21-01-17 System Options for Outgoing Calls – Restriction Digit in Outgoing Disable on Incoming Line With the Outgoing Disable on Incoming Line feature, determine the number of digits (0~9) to be dialed before the call should be disconnected. ...
  • Page 217 Electra Elite IPK II Document Revision 4C  22-08-01 DIL/IRG No Answer Destination If an incoming trunk call rings longer than the DIL No Answer Time (Program 22-01-04), it routes to the destination you specify in this option. Determine if the destination should be a Ring Group, In-Skin/External Voice Mail, or Central Voice Mail.
  • Page 218 Document Revision 4C Electra Elite IPK II Select the ringing (1~8). Press Speaker to hang up. 2 - 194 Central Office Calls, Answering...

  • Page 219: Central Office Calls, Placing

    Electra Elite IPK II Document Revision 4C Central Office Calls, Placing Description The system provides flexibility in the way each extension user can place outgoing trunk calls. This lets you customize the call placing options to meet site requirements and each individual’s needs. A user can do one of the following to place a call: Press a Line Key ...
  • Page 220 Document Revision 4C Electra Elite IPK II With Automatic Handsfree, an extension user can press a line key to place a trunk call  without having to first lift the handset or press Speaker. Users without Automatic Handsfree can preselect a line key before they lift the handset or press Speaker. Long Conversation Cutoff can disconnect incoming and outgoing CO calls after a set time.
  • Page 221 Electra Elite IPK II Document Revision 4C Handsfree Long Conversation Cutoff Microphone Cutoff Programmable Function Keys Trunk Group Routing Trunk Groups Programming  10-03-03 ETU Setup (for SLI PKG Setup) – Transmit Gain Level (S-Level) 10-03-04 ETU Setup (for SLI PKG Setup) – Receive Gain Level (R-Level) For for SLI package, Customize the transmit and receive level of the CODEC Gain Type for 500/ 2500 type single line telephones.
  • Page 222 Document Revision 4C Electra Elite IPK II  14-01-07 Basic Trunk Data Setup – Outgoing Calls For each trunk, allow (1) or prevent (0) outgoing calls.  14-01-10 Basic Trunk Data Setup – DTMF Tones for Outgoing Calls For each trunk, Enable (1)/Disable (0) an extension user ability to hear the DTMF of the digits dialed when placing the outgoing call.
  • Page 223 Electra Elite IPK II Document Revision 4C  15-02-01 Multiline Telephone Basic Data Setup – Display Language Selection Select the language used on a multiline terminal display: 0 = Japanese 5 = Spanish 10 = Swedish 1 = English 6 = Dutch 11 = Turkish 2 = German 7 = Portuguese...
  • Page 224 Document Revision 4C Electra Elite IPK II  21-01-15 System Options for Outgoing Calls – Outgoing Disable on Incoming Line (Toll Restriction) Enable (1)/Disable (0) the Outgoing Disable on Incoming Line feature.  21-01-16 System Options for Outgoing Calls – Supervise Dial Detection Timer With the Outgoing Disable on Incoming Line feature, if dial tone is not detected after the extension answers an incoming line, the system determines the call is unable to complete and releases the DTMF receiver (0~64800 seconds).
  • Page 225 Electra Elite IPK II Document Revision 4C To place a call using Trunk Group Routing: Go off-hook. Dial 9. If your system has an Alternate Trunk Route Access code, you may dial that instead.  Dial the number. - OR - At the multiline terminal, press the Trunk Group Routing key (PRG 15-07-01 or SC 752: 05).
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  • Page 227: Class Of Service

    Electra Elite IPK II Document Revision 4C Class of Service Enhancements Version 1600 or higher, when a Ring Group call rings a station, a BLF Indication for this station shows idle. Prior to this release, the BLF Indication showed busy. Description Class of Service (COS) sets various features and dialing options (called items) for extensions.
  • Page 228 Document Revision 4C Electra Elite IPK II Default Setting The attendant (extension 101) has Class of Service 15 in all Night Service modes. All other  extensions have Class of Service 1 in all Night Service modes. Refer to Table 2-6 through Table 2-13 in this section for the default settings of the individual...
  • Page 229 Electra Elite IPK II Document Revision 4C  20-07 Class of Service Options (Administrator Level) Refer to Table 2-6 Class of Service Options (Administrator Level), Program 20-07 on page 2-205.  20-08 Class of Service Options (Outgoing Call Service) Refer to Table 2-7 Class of Service Options (Outgoing Call Service), Program 20-08 on page 2-207.
  • Page 230 Document Revision 4C Electra Elite IPK II Table 2-6 Class of Service Options (Administrator Level), Program 20-07 (Continued) Default Item Input Related Item Data Program COS 15 01~14 0 = Off 11-10-03 Time Setting 1 = On Turn off or on an extension user ability to set the Time via Service Code 728.
  • Page 231 Electra Elite IPK II Document Revision 4C Table 2-6 Class of Service Options (Administrator Level), Program 20-07 (Continued) Default Item Input Related Item Data Program COS 15 01~14 0 = Off 11-10-24 SMDR Printout Department Group (STG) Data 1 = On SMDR Printout Accumulated Account Code Data 0 = Off 11-10-25...
  • Page 232 Document Revision 4C Electra Elite IPK II Table 2-7 Class of Service Options (Outgoing Call Service), Program 20-08 (Continued) Default Item Input Related Item Data Program 01~14 0 = Off Dial Number Preview (Preset Dial) 1 = On Turn off or on an extension user ability to use Dial Number Preview.
  • Page 233 Electra Elite IPK II Document Revision 4C Table 2-7 Class of Service Options (Outgoing Call Service), Program 20-08 (Continued) Default Item Input Related Item Data Program 01~14 0 = Off Display E911 Dialed Extension Name and Number 1 = On Turn off or on an extension ability to display the name and number of the extension that dialed 911.
  • Page 234 Document Revision 4C Electra Elite IPK II Table 2-8 Class of Service Options (Incoming Call Service), Program 20-09 (Continued) Default Item Input Related Item Data Program COS 15 01~14 0 = Off 20-09-02 Notification for Incoming Call List Existence 1 = On Determine whether or not an extension displays Check List when an incoming call is missed by a user.
  • Page 235 Electra Elite IPK II Document Revision 4C Table 2-9 Class of Service Options (Answer Service), Program 20-10 (Continued) Default Item Input Item Data COS 15 01~14 0 = Off Directed Call Pickup for Own Group 1 = On Turn off or on Directed Call Pickup for calls ringing an extension Pickup Group (Service Code 756).
  • Page 236 Document Revision 4C Electra Elite IPK II Table 2-10 Class of Service Options (Hold/Transfer Service), Program 20-11 (Continued) Default Item Item Input Data COS 15 01~14 0 = Off Call Forwarding With Follow Me 1 = On Turn off or on an extension user ability to initiate Call Forwarding with Follow Me.
  • Page 237 Electra Elite IPK II Document Revision 4C Table 2-10 Class of Service Options (Hold/Transfer Service), Program 20-11 (Continued) Default Item Item Input Data COS 15 01~14 0 = Off Department Group Trunk-to-Trunk Transfer (Each Telephone Group Transfer) 1 = On Turn off or on an extension user ability to set Trunk-to-Trunk Forwarding for a Department Group.
  • Page 238 Document Revision 4C Electra Elite IPK II Table 2-11 Class of Service Options (Charging Cost Service), Program 20-12 Default Item Input Item Data COS 15 01~14 --- Not Used --- 0 = Off Advice of Charge 1 = On Enable/Disable a DISA or tie trunk caller ability to dial 9 for Trunk Group Routing or Automatic Route Selection (ARS).
  • Page 239 Electra Elite IPK II Document Revision 4C Table 2-12 Class of Service Options (Supplementary Service), Program 20-13 Default Item Item Input Data COS 15 01~14 Long Conversation Alarm 0 = Off Turn off or on the Warning Tone for Long Conversation 1 = On (not for single line telephones).
  • Page 240 Document Revision 4C Electra Elite IPK II Table 2-12 Class of Service Options (Supplementary Service), Program 20-13 (Continued) Default Item Item Input Data COS 15 01~14 0 = Off Continued Dialing (DTMF) Signal on ICM Calls 1 = On Turn off or on an extension user ability to use Continued Dialing which allows DTMF signal sending while talking on extension.
  • Page 241 Electra Elite IPK II Document Revision 4C Table 2-12 Class of Service Options (Supplementary Service), Program 20-13 (Continued) Default Item Item Input Data COS 15 01~14 Privacy Release by Pressing Line Key 0 = Off 1 = On Turn off or on an extension user ability to press a line key to barge into an outside call.
  • Page 242 Document Revision 4C Electra Elite IPK II Table 2-12 Class of Service Options (Supplementary Service), Program 20-13 (Continued) Default Item Item Input Data COS 15 01~14 0 = Off Headset Ringing 1 = On Turn off or on an extension user ability to use the Headset ringing.
  • Page 243 Electra Elite IPK II Document Revision 4C Table 2-13 Class of Service Options for DISA/E&M Service, Program 20-14 Default Item Input Item Data COS 15 01~14 First Digit Absorption (Delete First Digit Dialed) 0 = Off 1 = On For Tie Lines, Enable/Disable the ability to absorb (ignore) the first incoming digit.
  • Page 244 Document Revision 4C Electra Elite IPK II Table 2-13 Class of Service Options for DISA/E&M Service, Program 20-14 (Continued) Default Item Input Item Data COS 15 01~14 0 = Off Retrieve Park Hold 1 = On Turn off or on the ability for a DISA caller to retrieve parked or held calls.
  • Page 245 Electra Elite IPK II Document Revision 4C Enter the Midnight 2 Mode Class of Service for the extension you selected in step 3 and press Hold. You see: MODE8:nn  Press Hold to leave the current value unchanged. Enter the Rest 2 Mode Class of Service for the extension you selected in step 3 and press Hold. You see: Enter Station# ...
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  • Page 247: Clock/Calendar Display

    Electra Elite IPK II Document Revision 4C Clock/Calendar Display Enhancements Version 1600 and Version 2100 or higher: The default settings in Program 10-24 are updated to support the new Daylight Savings requirement.  Description The system uses Clock/Calendar Display for: Central Office Calls (Access Maps) Station Message Detail Recording ...
  • Page 248 Document Revision 4C Electra Elite IPK II Changing the system time automatically changes the IPK II In-Mail time.  The default settings in Program 10-24 are updated in Versions 1600 and 2100 to support  the new Daylight Savings requirement. Default Setting Enabled System Availability...
  • Page 249 Electra Elite IPK II Document Revision 4C  10-01-03 Time and Date – Day Enter two digits (01~31) for the day.  10-01-04 Time and Date – Week Enter the digit (1 = Sunday, 7 = Saturday) to indicate the day of the week. ...
  • Page 250 Document Revision 4C Electra Elite IPK II  20-02-07 System Options for Multiline Telephones – Time and Date Display Mode Select the display mode (type 1~8) for Time and Date (i.e., time and date format).  20-06-01 Class of Service for Extensions Assign a Class of Service (1~15) to an extension.

  • Page 251: Co Message Waiting Indication

    Electra Elite IPK II Document Revision 4C CO Message Waiting Indication Description This feature provides a Message Waiting indication when Voice Mail from the Central Office is used. The CO provides this feature using Visual Message Waiting Indication (VMWI) standards. Visual Message Waiting Indication visually indicates to a user that a message is present in their voice mail box.
  • Page 252 Document Revision 4C Electra Elite IPK II Default Setting None System Availability Terminals All Multiline Terminals Required Component(s) COIB(4)/(8)-U30 ETU Related Features Battery Backup – System Power Digital Voice Mail Message Waiting Speed Dial – System/Group/Station Voice Mail Integration (Analog) Programming ...
  • Page 253 Electra Elite IPK II Document Revision 4C  20-07-23 Class of Service Option (Administrator Level) – CO Message Waiting Indication Callback Number Programming Waiting Indication Call Back Number Programming: 0 = Off (default), 1 = On. Allow the following operations: Forced LED Clear (Feature + 20) ...
  • Page 254 Document Revision 4C Electra Elite IPK II Press Feature. This operation updates data in PRG 13-04-01, a user can also edit the dial digits in PRG 13-04-01 from  handset-programming or PCPro/WebPro. To retrieve a Central Office – Message Waiting Indication: Press Feature.

  • Page 255: Code Restriction

    Electra Elite IPK II Document Revision 4C Code Restriction Description Code Restriction limits the numbers an extension user may dial. By allowing extensions to place only certain types of calls, you can better control long distance costs. The system applies Code Restriction according to the Code Restriction Class.
  • Page 256 Document Revision 4C Electra Elite IPK II Restrict Code Table  When you want Code Restriction to allow most calls and restrict only selected calls, use the Restrict Code Table. To block only 1-900 calls, for example, enter 1900 in the Restrict Code Table.
  • Page 257 Electra Elite IPK II Document Revision 4C Code Call Digit Counting  With Code Call Digit Counting, you can limit the number of digits long distance callers can dial. This lets you prevent callers from dialing extensively into long distance dial-up services.
  • Page 258 Document Revision 4C Electra Elite IPK II A phone and a trunk have a Restriction Class. The higher class applies for outgoing calls.  For example: When trunk class is 01 and station class 02, Toll Restriction Class 02 is applied. ...
  • Page 259 Electra Elite IPK II Document Revision 4C  15-02-30 Multiline Telephone Basic Data Setup – Toll Restriction Class  20-06-01 Class of Service for Extensions For each extension, assign a Class of Service (1~15).  20-08-02 Class of Service Options (Outgoing Call Service) – Trunk Outgoing Calls For each Class of Service, Enable (1)/Disable (0) an extension user ability to place an outgoing trunk call.
  • Page 260 Document Revision 4C Electra Elite IPK II  21-05-04 Toll Restriction Class – Maximum Number of Digits Table Assignment For the Class you select, Enable (1)/Disable (0) the dialing limit for calls. When enabling, select from entries 1~4 in Program 21-06-03. ...
  • Page 261 Electra Elite IPK II Document Revision 4C  21-06-06 Toll Restriction Table Data Setup – Permit Code Table Program codes in the Permit Code Tables.  21-06-07 Toll Restriction Table Data Setup – Deny Restriction Table Program codes into the Restrict Code Tables (200 codes per table maximum). ...
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  • Page 263: Code Restriction, Dial Block

    Electra Elite IPK II Document Revision 4C Code Restriction, Dial Block Description Code Restriction-Dial Block lets a user temporarily block an extension Code Restriction. This helps a user block his or her phone from being used by another person while they are away from their desk. A user needs to enter a 4-digit personal code to enable/disable this feature.
  • Page 264 Document Revision 4C Electra Elite IPK II Required Component(s) None Related Features None Programming  11-10-17 Service Code Setup (for System Administration) – Dial Block by Supervisor Assign a service code (601 by default) used by the supervisor to set Dial Block for another extension.
  • Page 265 Electra Elite IPK II Document Revision 4C Operation To set Dial Block: At the multiline terminal, press Speaker. - OR - At the single line telephone, lift the handset. Dial 600 (default). Dial the 4-digit Dial Block Code (user defined). Dial 1.
  • Page 266 Document Revision 4C Electra Elite IPK II To release Dial Block from another extension: At the multiline terminal, press Speaker. - OR - At the single line telephone, lift the handset. Dial 601. Dial the 4-digit Dial Block code. Dial the extension number to be released from Dial Block. Dial 0.

  • Page 267: Code Restriction Override

    Electra Elite IPK II Document Revision 4C Code Restriction Override Description Code Restriction Override lets a user temporarily bypass the Code Restriction for an extension. This helps a user that must place an important call that Code Restriction normally prevents. For example, you could set up Code Restriction to block 900 calls and then provide a Code Restriction Override code to your attendant and executives.
  • Page 268 Document Revision 4C Electra Elite IPK II Related Features Central Office Calls, Placing Code Restriction Station Message Detail Recording Voice Response System (VRS) 2 - 244 Code Restriction Override...
  • Page 269 Electra Elite IPK II Document Revision 4C Programming Walking Code Restriction Start Should the Walking In Program 11-11-36, Toll Restriction service change the service code code be changed from to the desired entry. the default setting of 663? In Program 21-14-01, assign a table with the 6-digit user ID dialed to override the Toll Restriction.
  • Page 270 Document Revision 4C Electra Elite IPK II Temporary Code Restriction Override Start Should a user be able to temporarily override Program 20-08-06, Program 20-08-06, Toll Restriction enter 0. enter 1. Programming? In Program 20-06-01, assign Class of Service to extensions. Should the Temporary Toll Restriction In Program 11-11-34,...
  • Page 271 Electra Elite IPK II Document Revision 4C Programming  11-11-34 Service Code Setup (for Setup/Entry Operation) – Temporary Toll Restriction Override If required, change the service code (775) for Temporary Toll Restriction Override.  11-11-36 Service Code Setup (for Setup/Entry Operation) – Toll Restriction Override If required, change the service code (663) for Toll Restriction Override.
  • Page 272 Document Revision 4C Electra Elite IPK II If you wait too long before going to the next step, you may have to repeat the procedure. After dialing the service  code, the display indicates the override codes as they are being entered. As the last digit is entered, the display is cleared and ICM dial tone is heard.

  • Page 273: Computer Telephony Integration (Cti) Applications

    Electra Elite IPK II Document Revision 4C Computer Telephony Integration (CTI) Applications Description Computer Telephony Integration (CTI) applications automate your office with TAPI compatibility and external PC control. CTI puts your telephone system on the cutting edge of modern office productivity with: Personal Computer Interface (PCI)/PC Dialing Use a CTA or CTU Adapter installed in your multiline terminal as a Personal Computer Interface.
  • Page 274 TAPI Compatibility See this feature for the details on TAPI services provided by the system and the TAPI driver. Programming Refer to the Electra Elite IPK II System Hardware Manual for details on connecting the CTA and CTU Adapters. Operation...

  • Page 275: Conference

    Electra Elite IPK II Document Revision 4C Conference Enhancements Conference Call functionality is available for Virtual Extensions with Version 1600 or higher. Description Conference lets an extension user add additional inside and outside callers to their conversation. With Conference, a user may set up a multiple-party telephone meeting without leaving the office. The CPUII provides 64 Conference ports, allowing any number of internal or external parties to be conferenced together up to a limit of 32.
  • Page 276 Document Revision 4C Electra Elite IPK II An extension with Barge-In can Transfer a call into an existing Conference. This allows, for  example, an attendant to locate co-workers and then Transfer them into an existing telephone meeting. There is no need for the attendant to locate all the parties at the same time and sequentially add them into the Conference.
  • Page 277 Electra Elite IPK II Document Revision 4C While talking on a Virtual Extension, if the station has a call on Hold, a conference call cannot  be established. Conferences can range from two groups of 32 parties, or up to 21 groups of three parties or ...
  • Page 278 Document Revision 4C Electra Elite IPK II  11-16-02 Single Digit Service Code Setup – Barge-In If required, define the single digit service code a user dials to Barge-In to a Conference call.  14-01-04 Basic Trunk Data Setup – Transmit Gain Level for Conference and Transfer Calls CODEC gain set at 0 dB (PRG 14-01-04 = 32) can be used to set the CODEC gain type for multiline Conference calls.
  • Page 279 Electra Elite IPK II Document Revision 4C - OR - Access outside call. - OR - Retrieve call from Park orbit. To get the outside call, you can either press a line key or press the Speaker key and dial 9, the Trunk Access Code ...
  • Page 280 Document Revision 4C Electra Elite IPK II Dial Split service code (794). Repeat this procedure to alternate between the remaining parties in the Conference. Press the Conf softkey or  press Conf twice to set up the Conference again. Single Line Telephone Hookflash and dial 794.
  • Page 281 Electra Elite IPK II Document Revision 4C Single Line Telephone Hookflash, and dial # 8. Hang up. To Barge-In to Conference Call: Pick up the handset or press Speaker, and dial the service code (default = 710). If the telephone does not have the proper COS, a warning tone is sent. After the user hangs up, the system ...
  • Page 282 Document Revision 4C Electra Elite IPK II Break Up the Conference But Retain the Trunk Calls: While on an active Conference call, press Hold. Select the line or Call Appearance (CAP) Key of the caller you wish to talk to. Any intercom calls which are involved in the Conference are disconnected.

  • Page 283: Conference, Voice Call/Privacy Release

    Electra Elite IPK II Document Revision 4C Conference, Voice Call/Privacy Release Description Voice Call Conference lets extension users in the same work area join in a trunk Conference. To initiate a Voice Call Conference, an extension user just presses the Meet-Me Conference key and tells their co-workers to join the call.
  • Page 284 Document Revision 4C Electra Elite IPK II System Availability Terminals All Multiline Terminals Required Component(s) None Related Features Caller ID Conference Programmable Function Keys Programming  14-01-19 Basic Trunk Data Setup – Privacy Mode Toggle Option Determine if a trunk should be toggled to a private/non-private line (0 = Disabled, 1 = Enabled). This option is not required for Voice Call Conference.
  • Page 285 Electra Elite IPK II Document Revision 4C  20-13-17 Class of Service Options (Supplementary Service) – Barge-In Tone/Display (Intrusion Tone) Enable (1)/Disable (0) the tone the user hears when the Voice Call Conference feature is used. People on the call do not hear the barge-in tone if disabled (the person intruding hears a beep when barging in).
  • Page 286 Document Revision 4C Electra Elite IPK II THIS PAGE INTENTIONALLY LEFT BLANK 2 - 262 Conference, Voice Call/Privacy Release...

  • Page 287: Continued Dialing

    Electra Elite IPK II Document Revision 4C Continued Dialing Description Continued Dialing allows an extension user to dial a call, wait for the called party to answer and then dial additional digits. This helps users that need services like Voice Mail, automatic banking and Other Common Carriers (OCCs).
  • Page 288 Document Revision 4C Electra Elite IPK II System Availability Terminals All Multiline Terminals Required Component(s) None Related Features Pulse to Tone Conversion Programming  15-03-03 Single Line Telephone Basic Data Setup – Terminal Type Enter 1 for this option to allow a single line port to receive DTMF tones after the initial call setup. Enter 0 to have the port ignore DTMF tones after the initial call setup.
  • Page 289 Electra Elite IPK II Document Revision 4C Operation To use Continued Dialing: Place an intercom or trunk call. Continue dialing after the call connects. Toll Restriction and Class of Service programming may limit Continued Dialing.  Continued Dialing 2 - 265...
  • Page 290 Document Revision 4C Electra Elite IPK II THIS PAGE INTENTIONALLY LEFT BLANK 2 - 266 Continued Dialing...

  • Page 291: Cordless Telephone Connection

    Electra Elite IPK II Document Revision 4C Cordless Telephone Connection Description Using an AP(R)/AP(A)-R Unit for a DTH/DTR telephone, or an APR/APA-U Unit for a DTU/DTP telephone, a cordless telephone (2500-type) can be connected to a multiline terminal The SLI(4)/(8)-U( ) ETU and the SLTII(1)-U( ) ADP also supports cordless telephones, but this feature refers to multiline terminal cordless connection.
  • Page 292 Document Revision 4C Electra Elite IPK II Default Setting None System Availability Terminals Any DTH/DTR terminal with an AP(A)-R or AP(R)-R Unit except the DTR-2DT-1 TEL  Any DTU/DTP terminal with an APA-U or APR-U Unit except the DTP-2DT-1 TEL ...
  • Page 293 Electra Elite IPK II Document Revision 4C  20-12 Class of Service Options (Charging Cost Service) Refer to Table 2-11 Class of Service Options (Charging Cost Service), Program 20-12 on page 2-214.  20-13 Class of Service Options (Supplementary Service) Refer to Table 2-12 Class of Service Options (Supplementary Service), Program 20-13 on page 2-215.
  • Page 294 Document Revision 4C Electra Elite IPK II THIS PAGE INTENTIONALLY LEFT BLANK 2 - 270 Cordless Telephone Connection...

  • Page 295: Data Line Security

    Data Line Security Description Data Line Security protects any station port from receiving audible tones (such as Camp-On or Override) and denies a station Barge-In while busy to prevent disruption of data transmission when using a modem or facsimile machine. Conditions When a multiline terminal and a single line telephone are assigned for Data Line ...
  • Page 296 Document Revision 4C Electra Elite IPK II Programming  20-09-07 Class of Service Options (Incoming Call Service) – Call Queuing Turn off or on an extension ability to have calls queued if a call rings the extension when it is busy.

  • Page 297: Delayed Ringing

    Electra Elite IPK II Document Revision 4C Delayed Ringing Description Delayed Ringing allows programmed secondary answering positions to ring on incoming calls after a programmed time. This feature applies to CO/PBX lines, Secondary Incoming Extensions, Virtual Extensions, and Call Arrival Keys. Conditions An extension user can answer an outside call by lifting the handset (depending on ...
  • Page 298 Document Revision 4C Electra Elite IPK II Virtual Extensions Programming  14-07-01 Trunk Access Map Setup Set up the Trunk Access Maps. This sets the access options for trunks. Ring Group programming overrides Access Map programming. Trunk Access Maps: 1~200 ...
  • Page 299 Electra Elite IPK II Document Revision 4C Operation To answer Delay Ringing calls: Go off-hook. - OR - Press Answer. - OR - Press the flashing key. Either Trunk key or CAR/SIE/VE key.  To program a CAR/SIE/VE key on a phone: Press Speaker .
  • Page 300 Document Revision 4C Electra Elite IPK II Dial the mode number in which the key delays ring. 1 = Day 1 2 = Night 1 3 = Midnight 1 4 = Rest 1 5 = Day 2 6 = Night 2 7 = Midnight 2 8 = Rest 2 Press Speaker.

  • Page 301: Department Calling

    Electra Elite IPK II Document Revision 4C Department Calling Description With Department Calling, an extension user can call an idle extension in a programmed Department Group (64 Department Groups available) by dialing the group pilot number. For example, this lets a caller dial the Sales department by knowing the Sales department pilot number.
  • Page 302 Document Revision 4C Electra Elite IPK II Delay:  this feature using a (59) key programmed in PRG 15-07. It can be done also Enable (1)/Disable (0) by using service codes assigned in Program 11-11-28 (set) and Program 11-11-29 (cancel). When this feature is activated, any DID call pointed directly to the Pilot follows one of the two patterns: If all available members are busy or logged out, the call goes immediately to the transfer destination.
  • Page 303 Electra Elite IPK II Document Revision 4C If all members of the Department Group are busy, an incoming or transferred call to the group pilot number queues for an available member. Each group has a queue that can hold any number of waiting calls.
  • Page 304 Document Revision 4C Electra Elite IPK II Default Setting Disabled Priority Routing CALL Telephone on a Telephone on a call call Priority 1 Priority 1 Priority 1 CALL Telephone on a call Priority 2 Priority 2 Priority 2 CALL Priority 3 Priority 3 Priority 3 Figure 2-1 Department Calling Priority Call Routing...
  • Page 305 Electra Elite IPK II Document Revision 4C Circular Routing CALL 1 CALL 2 CALL 3 CALL 4 Figure 2-2 Department Calling Circular Routing Department Calling 2 - 281...
  • Page 306 Document Revision 4C Electra Elite IPK II System Availability Terminals All Terminals Required Component(s) VRS for Messaging Related Features Call Arrival (CAR) Keys Call Forwarding Department Step Calling Transfer Voice Mail Message Indication on Line Keys Voice Response System (VRS) Programming ...
  • Page 307 Electra Elite IPK II Document Revision 4C  11-11-27 Service Code Setup (for Setup/Entry Operation) – Destination of Automatic Transfer for Each Department Group Set the service code (default: 604) for setting the destination for immediate automatic transfer for ICM and transferred calls to Department Groups. ...
  • Page 308 Document Revision 4C Electra Elite IPK II  16-01-07 Department Group Basic Data Setup – Call Recall Restriction for STG Set if a transferred call to the pilot number should recall (0) or camp on (1) to the busy or idle Department Group.
  • Page 309 Electra Elite IPK II Document Revision 4C  22-07-01 DIL Assignment For each trunk assigned Service Type 4 in PRG 22-02-01 above, assign the DIL destination as the Department Group pilot number (as assigned in Program 11-07-01). Department: Groups 1~64 ...
  • Page 310 Document Revision 4C Electra Elite IPK II Dial 650 + 0. - OR - Press Department Calling Log In key (PRG 15-07-01 or SC 751: 46). The key goes out when you log back in.  To change the Department Group Overflow Destination: Press Speaker.

  • Page 311: Department Step Calling

    Electra Elite IPK II Document Revision 4C Department Step Calling Description After calling a busy Department Calling Group member, an extension user can have Department Step Calling quickly call another member in the group. The caller does not have to hang up and place another Intercom call if the first extension called is unavailable.
  • Page 312 Document Revision 4C Electra Elite IPK II Programming  11-12-07 Service Code Setup (for Service Access) – Step Call If required, customize the Step Call service code used by an extension user (default: 708).  11-16-01 Single Digit Service Code Setup – Step Call If required, change the Department Step Calling Single Digit Service Code (default: 2).

  • Page 313: Dialing Number Preview

    Electra Elite IPK II Document Revision 4C Dialing Number Preview Description Dialing Number Preview lets a display multiline terminal user dial and review a number before the system dials it. Dialing Number Preview helps the user avoid dialing errors. Conditions An extension user cannot edit the displayed number.
  • Page 314 Document Revision 4C Electra Elite IPK II Programming  20-06-01 Class of Service for Extensions Assign a Class of Service (1~15) to an extension.  20-08-05 Class of Service Options (Outgoing Call Service) – Dial Number Preview (Preset Dial) Turn Off (0) or On (1) the ability to use Dial Number Preview. Operation To use Dial Number Preview to place a call (multiline terminal only): Do not lift the handset or press Speaker.

  • Page 315: Dial Pad Confirmation Tone

    Electra Elite IPK II Document Revision 4C Dial Pad Confirmation Tone Description For an extension with Dial Pad Confirmation Tone enabled, the user hears a beep each time they press a key. This is helpful for Intercom calls and Dial Pulse trunk calls, since these calls provide no Call Progress tones.
  • Page 316 Document Revision 4C Electra Elite IPK II Programming  11-11-19 Service Code Setup (for Setup/Entry Operation) – Key Touch Tone On/Off If required, change the service code to enable/disable the Key Touch Tone (default: 724). Operation To enable/disable Dial Pad Confirmation Tone: Pick up the handset or press Speaker.

  • Page 317: Dial Tone Detection

    Electra Elite IPK II Document Revision 4C Dial Tone Detection Description If a trunk has Dial Tone Detection enabled, the system monitors for dial tone from the Telco or PBX when a user places a call on that trunk. If the user accesses the trunk directly (by pressing a line key or dialing 9 and the trunk number), the system drops the trunk if dial tone does not occur.
  • Page 318 Document Revision 4C Electra Elite IPK II Last Number Redial Save Number Dialed Speed Dial – System/Group/Station T1 Trunking (with ANI/DNIS Compatibility) Trunk Group Routing Trunk Groups Programming Table 2-14 Dial Tone Detection Program Interaction Result if dial tone Method 14-02-05 14-02-11 not present .
  • Page 319 Electra Elite IPK II Document Revision 4C  21-01-05 System Options for Outgoing Calls – Dial Tone Detection Time If dial tone detection is enabled, the system waits this time for the Telco to return dial tone. When this time expires, the system assumes dial tone is not present. To disable this time (and have the system wait continuously), enter 0.
  • Page 320 Document Revision 4C Electra Elite IPK II THIS PAGE INTENTIONALLY LEFT BLANK 2 - 296 Dial Tone Detection...

  • Page 321: Digital Trunk Clocking

    Electra Elite IPK II Document Revision 4C Digital Trunk Clocking Enhancements This feature was added to the documentation with Version 2000. This feature is available with version 1000 or higher. Description The IPK II CPUII has a built-in clock source for all digital trunk cards. Digital trunk cards are connected via an internal PLO (Phase Locked Oscillator) to derive Primary Clock from the network in priority order.
  • Page 322 Document Revision 4C Electra Elite IPK II Default Setting None System Availability Terminals Required Component(s) CPUII( )-U10 ETU BRT(4)-U( ) ETU - OR - DTI-U40 ETU with firmware V5.00 or higher Related Features ISDN Compatibility K-CCIS – T1 T1 Trunking (with ANI/DNIS Compatibility) 2 - 298 Digital Trunk Clocking...
  • Page 323 Electra Elite IPK II Document Revision 4C Digital Trunk Clocking Examples: If multiple PRIs exist, the first one that synchronized with the carrier is chosen. In this example, the PRI in S1 was the first to synchronize with the carrier; therefore, it is the PLO synchronization source. Figure 2-3 Digital Trunk Clocking Example 1 If multiple PRIs exist and the one being used for the source goes down, the system begins to count forward in slot numbers looking for the next available PRI.
  • Page 324 Document Revision 4C Electra Elite IPK II In this example, the PRI in S4 was the first to synchronize with the carrier and became the PLO synchronization source. The PRI in S4 then went down and the system began looking forward in slot numbers to find the next PLO source.
  • Page 325 Electra Elite IPK II Document Revision 4C In this example, there are multiple T1 circuits and a BRI circuit. Since the T1 assigned as EXTERNAL has higher priority than a BRI, the T1 EXTERNAL is the PLO synchronization source. Figure 2-7 Digital Trunk Clocking Example 5 In this example, there is a PRI, multiple T1s, and a BRI.
  • Page 326 Document Revision 4C Electra Elite IPK II If multiple BRIs exist and no PRI or T-1 EXTERNAL exists, the system chooses the first BRI that synchronized with the carrier. In this example, the BRI in S4 synchronized with the carrier first and became the PLO synchronization source.
  • Page 327 Electra Elite IPK II Document Revision 4C Programming Refer to the related features for programming. Operation Refer to the related features for details. Digital Trunk Clocking 2 - 303...
  • Page 328 Document Revision 4C Electra Elite IPK II THIS PAGE INTENTIONALLY LEFT BLANK 2 - 304 Digital Trunk Clocking...

  • Page 329: Digital Voice Mail

    Prior to this release, Trunk mapping was supported only for trunks 01~99. Description The system is fully compatible with NEC digital voice mail systems. These systems provide telephone users with comprehensive Voice Mail and Automated Attendant features. Voice Mail ends the frustration and cost of missed calls, inaccurate written messages and telephone tag.
  • Page 330 Document Revision 4C Electra Elite IPK II Live Record  While on a call, an extension user can have Voice Mail record the conversation. The multiline terminal user just presses the Voice Mail Record key; the single line telephone user dials a code. Once recorded, the Voice Messaging System stores the conversation as a new message in the user’s mailbox.
  • Page 331 Electra Elite IPK II Document Revision 4C Message Key Operates as Voice Mail Key The system enhances a telephone Message key function when connected to a system which has voice mail installed. When an extension receives a voice mail, the Message key can be used to check the number of messages in voice mail, or call the voice mail to listen to the messages.
  • Page 332 Document Revision 4C Electra Elite IPK II Conversation Record does not work for monitored calls.  Caller ID information is passed from voice mail to an extension for pre-answer display on an  unscreened transfer from voice mail. Off-premise notification and external extensions require access to outside lines. ...
  • Page 333 Electra Elite IPK II Document Revision 4C System Availability Terminals All Terminals Required Component(s) VMS(2)/(4)/(8)-U( ) ETU  FMS(2)/(4)/(8)-U( ) ETU  VMP(2)/(4)/(8)-U( ) ETU  VMP LX(2)/(4)/(8)-U( ) ETU  CTP LX(4)/(8)/(12)/(16)-U( ) ETU  Related Features Barge-In Call Forwarding Caller ID Caller ID Call Return Central Office Calls, Placing...
  • Page 334 Document Revision 4C Electra Elite IPK II Programming  10-09-01 DTMF and Dial Tone Circuit Setup Assign at least one circuit for DTMF reception (type 0 or 1). Use the following as a guide when allocating DTMF receivers: In light traffic sites, allocate one DTMF receiver for every 10 devices that use them. ...
  • Page 335 Electra Elite IPK II Document Revision 4C  15-02-38 Multiline Telephone Basic Data Setup – Voice Mail Message Wait Lamp Cycle (Version 1600 or higher required) 1 = Cycle 1 2 = Cycle 2 (default) 3 = Cycle 3 4 = Cycle 4 5 = Cycle 5 6 = Cycle 6 7 = Cycle 7...
  • Page 336 Document Revision 4C Electra Elite IPK II  20-11-01 through 20-11-05 20-11-12 Class of Service Options (Hold/Transfer Service) Set these options to 0 for the voice mail COS.  20-13-01 Class of Service Options (Supplementary Service) – Long Conversation Alarm 20-13-05 Class of Service Options (Supplementary Service) –...
  • Page 337 Electra Elite IPK II Document Revision 4C Assign Trunks As Automated Attendant Trunks – Method 2  22-02-01 Incoming Call Trunk Setup Assign Service Type 0 to each trunk you want to ring into Voice Mail as a normal line. ...
  • Page 338 Document Revision 4C Electra Elite IPK II  45-01-18 Voice Mail Integration Options – Trunk Number Mapping (Version 2000 or higher required) Set if the system sends 2 digit trunk numbers only or 2 and 3 digit trunk numbers to voice mail. Options 2 = Trunks 01~99 3 = Trunks 001~200...
  • Page 339 Electra Elite IPK II Document Revision 4C Tone 14 (Continued) 0 - No Tone 0 - No Tone Tone 39 Unit Basic Tone Duration Gain Level 12 ~ 440/620Hz -16dB 500ms 0 - No Tone 500ms 0 - No Tone 0 - No Tone 0 - No Tone 0 - No Tone...

  • Page 340: Checking Messages

    Document Revision 4C Electra Elite IPK II Multiline Terminal Press the Voice Mail key (PRG 15-07 or SC 751: 77). - OR - Press VM Msg softkey. - OR - Press Speaker and dial the Voice Mail Master Number. After Voice Mail Answers, dial your mail- box number.
  • Page 341 Electra Elite IPK II Document Revision 4C If PRG 15-02-26 = 1 (Voice Mail Key): Press the Message key once. The voice mail is called.  When there are new messages, the MW LED on the telephone flashes red.  With this option set, the MSG key can be used as a Voice Mail key for any function calling voice mail or ...
  • Page 342 Document Revision 4C Electra Elite IPK II Press the Voice Mail key (PRG 15-07 or SC 751: code 77 + VM Pilot). - OR - Press the Message key. Dial number of mailbox to receive the transfer. This can be your mailbox number or a co-worker’s mailbox number. ...
  • Page 343 Electra Elite IPK II Document Revision 4C Recording Your Call To record your active call in your mailbox: Multiline Terminal Press the Voice Mail Record key (PRG 15-07 or SC 751: code 78) You hear two beeps and your Record key flashes. The beeps periodically repeat to remind you that the call is ...
  • Page 344 Document Revision 4C Electra Elite IPK II (Optional) Lift the handset to take call. You connect to the caller. The system records the first part of the message in your mailbox.  With voice mail set to Manual Live Monitor: Your telephone must be idle.

  • Page 345: Direct Inward Dialing (Did)

    501~756 to extension numbers 301~556. The Electra Elite IPK II system has 2000 DID Translation Table entries that you can allocate among the 20 DID Translation Tables. One translation is made in each entry. For a simple installation, you can put all 2000 entries in the same table.
  • Page 346 Document Revision 4C Electra Elite IPK II Flexible DID Service Compatibility With three-digit service, the Telco sends three digits to the system for translation. Be sure to program your system for compatibility with the provided Telco service. For example, if the Telco sends four digits, make sure you set up the translation tables to accept four digits.
  • Page 347 Electra Elite IPK II Document Revision 4C DID Intercept DID Intercept automatically reroutes DID calls under certain conditions. There are three DID Intercepts: Vacant Number Intercept  If a caller dials an extension that does not exist or misdials, Vacant Number Intercept can reroute the call to the programmed DID Intercept extension ring group or Voice Mail.
  • Page 348 Document Revision 4C Electra Elite IPK II For busy or no answer intercept calls, a third destination can be defined in Program 22-12. If the first and third destinations are programmed but the second destination is not, the incoming call goes to the third destination after the first destination.
  • Page 349 Electra Elite IPK II Document Revision 4C DID Call by Time Schedule DID Call by Time Schedule allows for 100 programmed DID Conversion table entries (PRG 22-17-01) that can be routed based on Time Patterns. Each DID Conversion table has a maximum of eight programmable Time Patterns and each Time Pattern can reference any of the 2000 different Dial-In Conversion table entries in PRG 22-11-01.
  • Page 350 Document Revision 4C Electra Elite IPK II Table 2-15 Example 2 (Manual Change) PRG 22-17 Table No. Receive Dial Time Pattern Start Time End Time PRG 22-11 1~100 1111 00:00 00:00 00:00 00:00 00:00 00:00 00:00 00:00 00:00 00:00 00:00 00:00 00:00 00:00...
  • Page 351 Electra Elite IPK II Document Revision 4C When ordering DID service, provide the Telco with the following information: Electra Elite IPK II KF = US:NIFKF07B MF = US:NIFMF07B PF = US:NIFPF07B DID Facility Interface Code 02RV2-T DID Service Order Code 9.0F DID Answer Supervision Code A S.2...
  • Page 352 Document Revision 4C Electra Elite IPK II When using DID Call by Time Schedule and breaking out the Time Patterns, set the start  time to 00:00 and end time to 00:00 for this feature to operate correctly. Refer to DID Call by Time Schedule on page 2-325 for more details.
  • Page 353 Electra Elite IPK II Document Revision 4C  10-09-01 DTMF and Dial Tone Circuit Setup If the system has DTMF DID trunks, be sure to reserve at least one circuit for analog trunk DTMF reception (type 0 or 2). Each DTMF DID trunk must have an available receiver. Use the following as a guide when allocating DTMF receivers: In light traffic sites, allocate one DTMF receiver for every 10 devices that use them.
  • Page 354 Document Revision 4C Electra Elite IPK II  22-10-01 DID Translation Table Setup Assign the start and end range of DID Translation Table entries (1~2000) to each DID Translation Table (1~20).  22-11-01 DID Translation Number Conversion – Received Number For each DID Translation Table entry (1~2000), specify the digits received by the system (eight maximum).
  • Page 355 Electra Elite IPK II Document Revision 4C  22-11-09 DID Translation Number Conversion – Music On Hold Source For each DID Translation Table entry (1~2000), specify the source of music to be used for DID trunks. 0 = IC/MOH Port (default) 1 = BGM Port 2 = ACI Port ...
  • Page 356 Document Revision 4C Electra Elite IPK II  25-02-01 VRS/DISA VRS Message For each trunk port and each night mode, select the message source (0 = No Message, 1 = VRS, 2 = ACI, 3 = S LT), assign the VRS message number used as the Automated Attendant Message for each trunk, which is assigned as VRS/DISA [with VRS = 01~48 (VRS message number), with ACI = 1~4 or 01~16 (ACI group number), with SLT = 1~8 or 01~64 (Department Group number)].
  • Page 357 Electra Elite IPK II Document Revision 4C  25-06-02 VRS/DISA One-Digit Code Attendant Setup – Destination Number Set up single digit dialing for Automated Attendant callers. For each VRS Message programmed to answer outside calls, specify: # ). The digit the Automated Attendant caller dials (1~12, where 10 = 0, 11 = and 12 = ...
  • Page 358 Document Revision 4C Electra Elite IPK II  25-07-11 System Timers for VRS/DISA – VRS/DISA Answer Delay Time Set the time the system waits after receiving an incoming VRS/DISA call before the system automatically answers the call (0~64800 seconds).  25-07-13 System Timers for VRS/DISA –...
  • Page 359 Electra Elite IPK II Document Revision 4C Operation DID calls ring extensions like normal trunk calls. To Activate DID Call by Time Schedule: At any display multiline terminal, press Speaker. Dial the Dial-In Mode Switching Service Code (Default = Not assigned). - OR - Press the Dial-In Mode Switching Programmable Function key (PRG 15-07-01, 88, or SC 751 Key Code 88).
  • Page 360 Document Revision 4C Electra Elite IPK II THIS PAGE INTENTIONALLY LEFT BLANK 2 - 336 Direct Inward Dialing (DID)

  • Page 361: Direct Inward Line (Dil)

    Electra Elite IPK II Document Revision 4C Direct Inward Line (DIL) Description A Direct Inward Line (DIL) is a trunk that rings an extension, virtual extension or Department Group directly. Since DILs only ring one extension or group (i.e., the DIL destination), employees always know which calls are for them.
  • Page 362 Document Revision 4C Electra Elite IPK II A user can activate Group Call Pickup to intercept a DIL ringing another extension.  Program a name for a DIL in Program 14-01-01. This makes it easier to identify the  incoming call. If a Multiline Terminal is busy, a second incoming DIL call provides Call Alert Notification, ...
  • Page 363 Electra Elite IPK II Document Revision 4C Group Call Pickup Name Storing Off-Hook Signaling Paging, External Programmable Function Keys Ring Groups Transfer Programming  15-07-01 Programmable Function Keys To have the DIL ring a key, program a line key for the DIL trunk. ...
  • Page 364 Document Revision 4C Electra Elite IPK II  22-07-01 DIL Assignment Set the destination extension number for each DIL – for each Night Service mode. The destination can be an extension port, virtual extension number, or Department Group pilot number (as assigned in PRG 11-07-01). ...

  • Page 365: Direct Inward System Access (Disa)

    Electra Elite IPK II Document Revision 4C Direct Inward System Access (DISA) Description DISA permits outside callers to directly dial system extensions, trunks and selected features. This could help an employee away from the office that wants to directly dial co-workers or use the company’s trunks for long distance calls.
  • Page 366 Document Revision 4C Electra Elite IPK II Trunk Group Access  DISA callers may access a specific trunk group for outgoing calls through the system. To access a Trunk Group, the user dials Service Code 704 followed by the Trunk Group number (Trunk Groups 1~100).
  • Page 367 Electra Elite IPK II Document Revision 4C DISA Operating Modes The DISA Operating Modes determine what happens when a DISA caller forgets to dial, calls a busy or unanswered extension or dials incorrectly. The system can either drop the call or send it to a preset Ring Group (called a the DISA Transfer Destination).
  • Page 368 Document Revision 4C Electra Elite IPK II 2. After 10 minutes (Tandem Trunking = Program 24-02-07 or DISA = Program 25-07-07), a warning tone is heard and the user dials (Program 20-28-01) to extend the conversation. 3. After three minutes (Program 20-28-03), the warning tone is heard again. After 30 seconds (Tandem Trunking = Program 24-02-10 or DISA = Program 25-07-08), the call is disconnected.
  • Page 369 Electra Elite IPK II Document Revision 4C System Availability Terminals Remote Analog DTMF (2500 type) telephones Required Component(s) DSPII-U10 Unit and VRS Compact Flash (for Announcements) Related Features Automatic Route Selection Central Office Calls, Answering Direct Inward Dialing (DID) Direct Inward Line (DIL) Long Conversation Cutoff Tandem Trunking (Unsupervised Conference) Transfer...
  • Page 370 Document Revision 4C Electra Elite IPK II  11-09-02 Trunk Access Code – 2nd Trunk Route Access Code Assign the Service Code set up in PRG 11-01 for Alternate Trunk Route Access.  14-01-02 Basic Trunk Data Setup – Transmit Level 14-01-03 Basic Trunk Data Setup –...
  • Page 371 Electra Elite IPK II Document Revision 4C  22-01-11 System Options for Incoming Calls – VRS Waiting Message Interval Time Set up the duration time between announcing the VRS Waiting Message for Auto – Attendant & Queuing. The message is repeatedly sent out during the specified time (0~64800 seconds). ...
  • Page 372 Document Revision 4C Electra Elite IPK II  25-04-01 VRS/DISA Transfer Ring Group With No Answer/Busy Set the operating mode of each DISA trunk. This sets what happens to the call when the DISA caller calls a busy or unanswered extension. The call can either disconnect (0), or transfer to an alternate ring group destination, In-Skin/External Voice Mail, or Centralized Voice Mail.
  • Page 373 Electra Elite IPK II Document Revision 4C  25-07-09 System Timers for VRS/DISA – DISA Internal Paging Time This is the maximum time for an Internal Page placed by a DISA caller. If the Page continues longer than this time (0~64800 seconds), the system terminates the DISA call. Default is 30. ...
  • Page 374 Document Revision 4C Electra Elite IPK II Trunk Continue/Disconnect Codes  14-01-25 Basic Trunk Data Setup – Continued/Discontinued Trunk-to-Trunk Conversation When Program 24-02-10 is set to disconnect a trunk after the defined time, determine whether or not a user should be able to use the continue/disconnect code. 0 = Disable 1 = Enable ...
  • Page 375 Electra Elite IPK II Document Revision 4C Operation To place a DISA call into the system (from any 2500 type telephone): Dial the telephone number that rings the DISA trunk. Wait for the DISA trunk to automatically answer with a unique dial tone. Dial the 6-digit DISA password (access code).
  • Page 376 Document Revision 4C Electra Elite IPK II Dial the number of the extension to be forwarded. Dial 1 to set Call Forwarding or 0 to cancel Call Forwarding. Dial the extension number where the calls are forwarded. To use the Continue code to extend a DISA call: An external call connects to an external number (either by transferring with Tandem Trunking or by DISA caller).

  • Page 377: Direct Station Selection (Dss) Console

    Electra Elite IPK II Document Revision 4C Direct Station Selection (DSS) Console Enhancements In Version 1500 or higher, DSS/One-Touch keys can be used to one-touch transfer without using Transfer. In Version 1600 or higher, when a Ring Group call rings a station, a BLF indication for this station shows idle or busy based on a new Class of Service option (20-13-49).
  • Page 378 Hotline keys on multiline terminals and DSS Consoles. ACD/Non-ACD Agent DSS Lighting Available With the Electra Elite IPK II system, Programs 30-05-02~30-05-21 allow a non-ACD DSS console to light indicating the status of both non-ACD agents and ACD agents.
  • Page 379 Electra Elite IPK II Document Revision 4C When installing a DSS, the system must auto-detect the console for the LEDs to function  correctly. When connecting the DSS to an extension previously defined with another circuit type, undefine the circuit type (enter 00 in Program 10-03-01 for the extension number), then connect the DSS Console.
  • Page 380 Document Revision 4C Electra Elite IPK II When a multiline terminal user is on a call, they can press a DSS key for that station to  transfer to another station. It is not necessary to press Transfer to transfer to another station using a DSS key.
  • Page 381 Electra Elite IPK II Document Revision 4C Central Office Calls, Answering Central Office Calls, Placing Door Box Night Service One-Touch Calling Paging, External Paging, Internal Programmable Function Keys Speed Dial – System/Group/Station Programming  10-03-01 ETU Setup – ESI Terminal Type (B1) The system automatically assigns the terminal type (10) for the port which has a DSS console installed.
  • Page 382 Document Revision 4C Electra Elite IPK II  30-02-01 DSS Console Extension Assignment – Extension Number Designate the DSS Console installations (i.e., the extensions that have DSS Consoles connected to them).  30-03-01 DSS Console Key Assignment Customize DSS Console keys to function as DSS keys, Service Code keys, Programmable Function Keys, and One-Touch Calling keys.
  • Page 383 Electra Elite IPK II Document Revision 4C (Optional) Announce the call. If called party does not want the call, press the flashing line key to retrieve it.  Making an External Page using your DSS Console: Press the DSS Console External Page zone key (1~8). If the zone you want is busy, try again later.
  • Page 384 Document Revision 4C Electra Elite IPK II Using a DSS Console key as a One-Touch or Programmable Function Key:  A user can have DSS Console keys programmed as One-Touch Keys. These keys can be used for Direct Station Selection, Trunk Calling, Personal Speed Dial, Speed Dialing, and Service Code access. The stored service code cannot be longer than three digits.

  • Page 385: Directed Call Pickup

    Electra Elite IPK II Document Revision 4C Directed Call Pickup Description Directed Call Pickup permits an extension user to intercept a call ringing another extension. This allows a user to conveniently answer a call for a co-worker from their own telephone. With Directed Call Pickup, an extension user can pick up: Trunk calls (i.e., Ring Group calls) ...
  • Page 386 Document Revision 4C Electra Elite IPK II Related Features Call Arrival (CAR) Keys Department Calling Group Call Pickup Hold Hotline Park Secretary Call Pickup Secondary Incoming Extension Transfer Virtual Extensions Voice Mail Message Indication on Line Keys Programming  11-12-25 Service Code Setup (for Service Access) –...
  • Page 387 Electra Elite IPK II Document Revision 4C  20-10-05 Class of Service Options (Answer Service) – Directed Call Pickup for Own Group Enable (1)/Disable (0) an extension user ability to use Directed Call Pickup for calls ringing their own group. Operation To use Directed Call Pickup to intercept a call to a co-worker’s extension: Pick up the handset or press Speaker.
  • Page 388 Document Revision 4C Electra Elite IPK II THIS PAGE INTENTIONALLY LEFT BLANK 2 - 364 Directed Call Pickup...

  • Page 389: Directory Dialing

    Electra Elite IPK II Document Revision 4C Directory Dialing Enhancements With Version 1500 or higher telephones that are not connected or uninstalled do not show up in the Extension Directory. With Version 1600 or higher, extensions (including Virtual Extensions) can be removed from the Extension Directory list based on a new Class of Service option (PRG 20-13-51).
  • Page 390 Document Revision 4C Electra Elite IPK II System Availability Terminals All Display Multiline Terminals with Softkeys Required Component(s) None Related Features Last Number Redial Name Storing Speed Dial – System/Group/Station Softkeys Programming  20-13-51 Class of Service Options (Supplementary Service) – Number and Name Appear in the Directory (Version 1600 or higher.) Turn Off (0) or On (1) the extension to be displayed in the Extension Directory list (including Virtual Extensions).
  • Page 391 Electra Elite IPK II Document Revision 4C Press the softkey for the Directory Dialing type: Company (Common) System Speed Dials  SPDg Department (Group) Speed Dials  Personal Speed Dials  Co-worker’s Extensions  Directory Dialing follows any feature restrictions that your system may have enabled. For example, if your ...
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  • Page 393: Distinctive Ringing, Tones And Flash Patterns

    Electra Elite IPK II Document Revision 4C Distinctive Ringing, Tones and Flash Patterns Enhancements Version 1600 or higher: When a Ring Group call rings a station, a BLF indication for this station shows idle or busy based on a  new Class of Service option (PRG 20-13-49).
  • Page 394 Document Revision 4C Electra Elite IPK II DTU/DTP Style telephones only follow high, mid range and low ring tone settings. They do  not follow Melodies. If PRG 22-03-01 is set to 0~3 and PRG 15-02-02 is set to 1~3, trunk calls follow the ring ...
  • Page 395 Electra Elite IPK II Document Revision 4C Related Features Call Arrival (CAR) Keys Single Line Telephones, Analog 500/2500 Sets Programming  15-02-02 Multiline Telephone Basic Data Setup – Trunk Ring Tone From the range specified in Program 22-03-01, select the multiline terminal extension trunk ring tone.
  • Page 396 Document Revision 4C Electra Elite IPK II  15-02-38 Multiline Telephone Basic Data Setup – Voice Mail Message Wait Lamp Cycle (Version 1600 or higher required) 1 = Cycle 1 2 = Cycle 2 (default) 3 = Cycle 3 4 = Cycle 4 5 = Cycle 5 6 = Cycle 6 7 = Cycle 7...
  • Page 397 Electra Elite IPK II Document Revision 4C Tone 06 0 - No Tone Tone 14 Unit Basic Tone Duration Gain Level 10 ~ 440/480Hz -13/-13dB 1000ms 0 - No Tone 2100ms 0 - No Tone 0 - No Tone 0 - No Tone 0 - No Tone 0 - No Tone 0 - No Tone...
  • Page 398 Document Revision 4C Electra Elite IPK II Dial 1 to check ringing for intercom calls. - OR - Dial 2 to check ringing for trunk calls. For Intercom calls, select the pitch you want to check (1~8). - OR - For trunk calls, select the pitch (1~8) and the tone (1~4) you want to check.

  • Page 399: Do Not Disturb

    Electra Elite IPK II Document Revision 4C Do Not Disturb Enhancements Version 1500 or higher supports: Call Forwarding when Do Not Disturb (DND) is set.  DSS/BLF lights solid instead of flashing when Do Not Disturb (DND) is set.  DSS/BLF displays when a telephone is off-hook (Busy) when Do Not Disturb (DND) is set.
  • Page 400 Document Revision 4C Electra Elite IPK II When DND and Call Forward are set on the same telephone, call forwarding works. If Busy  and No Answer Forwarding are set to different locations, it follows the Busy forwarding. (Version 1500 or higher required.) If an extension already receiving forwarded calls activates DND option 4, callers to the ...
  • Page 401 Electra Elite IPK II Document Revision 4C Related Features Call Forwarding Call Forwarding/Do Not Disturb Override Central Office Calls, Answering Direct Inward Line (DIL) Distinctive Ringing, Tones and Flash Patterns Selectable Display Messaging Programming  11-11-08 Service Code Setup (for Setup/Entry Operation) – Do Not Disturb Assign Service Code for DND (Default 747).
  • Page 402 Document Revision 4C Electra Elite IPK II Operation To activate or deactivate Do Not Disturb while your extension is idle: Multiline Terminal Do not lift the handset. Press the DND key. - OR - Press Speaker, and dial 747. Dial the DND option code. 0 = Cancel DND 1 = Incoming Trunk Calls Blocked 2 = Paging, incoming Intercom, Call Forwards and Transferred Trunk Calls Blocked...

  • Page 403: Door Box

    The Door Box Feature Requires a PGD(2)-U10 ADP. A maximum of 56 PGD(2)-U10 ADPs  can be installed in an IPK II system. Refer to the Electra Elite IPK II System Hardware Manual for more information. If a PGD(2)-U10 ADP circuit has a Door Box (doorphone) connected, you cannot use that ...
  • Page 404 Each channel in the PGD(2)-U10 ADP has a jumper which must be set for Door Box  operation. Refer to the Electra Elite IPK II System Hardware Manual for additional details. The PGD(2)-U10 ADP can be connected only to an ESIB(8)-U20 ETU. if the PGD(2)-U10 ...
  • Page 405 Electra Elite IPK II Document Revision 4C  10-05-01 General Purpose Relay Setup Define which Relay circuits (5~8) on a PGD(2)-U10 ADP Adapter are used for General Purpose Relay.  11-12-36 Service Code Access (for Service Access) – Door Box Access If the service code for Doorphone Access (702 by default) is not acceptable, change it here.
  • Page 406 Document Revision 4C Electra Elite IPK II Operation To call a Door Box: Multiline Terminal Press Speaker. Dial 702. Dial Door Box Number (1~8). Single Line Telephone Lift the handset. Dial 702. Dial Door Box Number (1~8). To activate the Door Box strike: Multiline Terminal While talking to the Door Box, press the Recall key.
  • Page 407 Electra Elite IPK II Document Revision 4C Single Line Telephone If you are busy on a call, an off-hook signal is heard indicating the incoming Door Box call. Press the Flash key or hookflash to place your active call on hold. Dial the door box access code (702 by default) plus the door box number (1~8) to answer the Door Box call.
  • Page 408 Document Revision 4C Electra Elite IPK II THIS PAGE INTENTIONALLY LEFT BLANK 2 - 384 Door Box...

  • Page 409: Drop Key

    Electra Elite IPK II Document Revision 4C Drop Key Description The Drop Key abandons a call while retaining the PBX/Centrex line to originate another call. The Drop Key is provided by programming a Programmable Function Key. This feature allows the Recall key to be used to provide a hookflash to the PBX or Central Office.
  • Page 410 Document Revision 4C Electra Elite IPK II Programming  11-12-42 Service Code Setup (for Service Access) – Flash on Trunk lines Default is #3.  11-12-59 Service Code Setup (for Service Access) – Trunk Drop Operation for SLT Default is Not Assigned. ...
  • Page 411 Electra Elite IPK II Document Revision 4C Receive the new CO/PBX dial tone. Dial the desired number. To use the Feature Key plus Recall key from a Multiline Terminal with a CO/PBX call in progress: Press Feature. Press Recall. Receive the new CO/PBX dial tone. ...
  • Page 412 Document Revision 4C Electra Elite IPK II THIS PAGE INTENTIONALLY LEFT BLANK 2 - 388 Drop Key...

  • Page 413: Term Cordless Ii Terminal

    Cordless II Terminal Description term The NEC Cordless II Terminal may be used with the Electra Elite IPK II KTS. The DTR-4R-1 TEL uses 900 MHz Digital Spread Spectrum (DSS) Technology and must be connected in tandem to a multiline terminal.
  • Page 414  not defective. When noise continues, move to a different location while you talk. (You might even need to move the base unit.) When the situation persists, contact NEC Unified Solutions, Inc., National Technical Assistance Center (NTAC). Environments with many metal parts, metal shelves, or metal buildings have been found to ...
  • Page 415 Function keys F1 ~ F4 can be programmed as Line Keys 1~16, Redial (LNR/SPD), Answer (ANS), Feature  (FNC), or Recall. When assigned, these keys operate the same as on an NEC Multiline Terminal. When initially installed, function keys F1~F4 default to Line Keys 1~4 respectively and Off-Hook Ringing ...
  • Page 416 Document Revision 4C Electra Elite IPK II To answer an Incoming Ringing Call: When the handset is in the charger, lift it. icon is displayed. When the handset is out of the Base Unit, press TALK if ringing line preference is assigned. icon is displayed.
  • Page 417 Electra Elite IPK II Document Revision 4C To adjust ring volume: While the telephone is not being used, press R/VOL (upper key on left side) repeatedly to select desired setting display: Ring Type A High  Ring Type A Low ...
  • Page 418 Document Revision 4C Electra Elite IPK II Press Desk to select multiline terminal. Switching must be accomplished while both terminals are idle.  A call in progress cannot be switched. When tried, it is dropped.  Switching held calls is not recommended because LED indications are not provided. ...
  • Page 419 Electra Elite IPK II Document Revision 4C To restore the normal redial function, enter setup mode, and press F3 and HOLD to display Digital (Redial). Press TALK to restore standby mode. term Cordless II Terminal 2 - 395...
  • Page 420 Document Revision 4C Electra Elite IPK II THIS PAGE INTENTIONALLY LEFT BLANK term 2 - 396 Cordless II Terminal...

  • Page 421: D Term Cordless Lite Ii Terminal

    Cordless Lite II Terminal Description term The NEC D Cordless II Lite Terminal may be used with the Electra Elite IPK II KTS. The DTH-4R-1 TEL uses 900 MHz FM with ADPCM (digital) Technology and is connected in tandem to a multiline terminal.
  • Page 422 Document Revision 4C Electra Elite IPK II Synchronous Ringing does not apply to the cordless terminals.  A beep indicates when the cordless terminal receives off-hook ringing.  A spare battery is available as an Optional Available Part. A second battery is not shipped ...
  • Page 423 Electra Elite IPK II Document Revision 4C Programming  10-03-01 ETU Setup Terminal Type (B1) for ESI  15-07 Programmable Function Keys  20-07 Class of Service Options (Administrator Level) Refer to Table 2-6 Class of Service Options (Administrator Level), Program 20-07 on page 2-205.
  • Page 424 Function keys F1 ~ F4 can be programmed as Line Keys 1~16, Redial (LNR/SPD), Answer (ANS), Feature  (FNC), or Recall. When assigned, these keys operate the same as on an NEC Multiline Terminal. When initially installed, function keys F1~F4 default to Line keys 1~4 respectively and Off-Hook Ringing ...

  • Page 425: D Term Handset Cordless

    Electra Elite IPK II Document Revision 4C term Handset Cordless Description term The D Handset Cordless Terminal is a stand-alone telephone with a direct connection to one digital port on the ESI(8)-U( ) ETU. term The D Handset Cordless Terminal has the following features: 40 separate Channels for Base unit communication ...
  • Page 426 Document Revision 4C Electra Elite IPK II When a communication path is established between the Handset Cordless terminal and the  Base Unit, the Talk/Batt.low LED is on and dial tone is generated. When a communication path cannot be established in five seconds, an error tone is ...
  • Page 427 Radio interference causes interruptions in conversation. When this happens, your unit is  not defective. When noise continues, move to a different location while you talk. (You might even need to move the Base Unit.) When the situation persists, contact NEC Unified Solutions, Inc., National Technical Assistance Center (NTAC). Default Setting...
  • Page 428 Document Revision 4C Electra Elite IPK II To change the Auto Talk mode: Hold down Trf key while changing the Ringer On/Off switch from Off to On. When the mode changes, a confirmation tone is generated: Auto Talk Off: 3 Beeps Auto Talk On: 2 Beeps Answering calls: When the Handset is on the Base Unit, only the Base Unit rings and the Large LED flashes as...
  • Page 429 Electra Elite IPK II Document Revision 4C To Adjust Receiver Volume with a call in progress: Press the Vol key repeatedly to adjust from Medium  High  Low  Normal in this order.  When call is disconnected, default volume returns to Normal. To Mute Handset to disable the microphone: Press Mute key.
  • Page 430 Document Revision 4C Electra Elite IPK II To Hold a call in progress at the handset: Press Trf. An Internal Dial tone is generated. To return to the held party press the flashing green line key or conference key. After a programmed time the held call recalls to the originating terminal. ...

  • Page 431: D Term Ip Gateway System

    Electra Elite IPK II Document Revision 4C term IP Gateway System Description term The D IP Gateway system converts traditional voice traffic and its accompanying signaling for call setup and networking to IP for transport across a managed IP network. The system allows users at branch offices or telecommuters to take advantage of the rich feature set of the company central site Key Telephone System as though they were connected locally without loss of functionality.
  • Page 432 Document Revision 4C Electra Elite IPK II OFTWARE UPPORT TCP/IP protocol supports IP traffic and management.  RVPoIP uses UDP/IP protocol for voice transmission.  Serial RVP uses HDLC encapsulation for voice transmission.  Management and utilities include Telnet, inband RVP, RS-232 console interface (Gateway and ...
  • Page 433 Electra Elite IPK II Document Revision 4C The Gateway power supply and cables should be installed away from high power/high RF  noise devices such as computers, fans, fluorescent ballast, or power supplies. Good wiring practices are required. Do not run wires across devices such as fluorescent ...

  • Page 434: Network Requirements

    Document Revision 4C Electra Elite IPK II Application Guide  PC for configuration  T1, Fractional T1, ISDN, Frame Relay or ATM circuit that can connect the Branch unit to  the Gateway location. A networking terminating device that can interface with the Gateway and Branch/Adapter units and support synchronous serial protocol using RS-232, V.35, or RS-530 interface, or 10 Base-T Ethernet for an IP connection.

  • Page 435: E911 Compatibility

    E911 Compatibility Description IMPORTANT - PLEASE NOTE THE FOLLOWING! All local trunks or the trunk connected to external 911 equipment must be put in the E911 route. Placing all the local trunks into the E911 route assures that any user may make a call to 911.
  • Page 436 Document Revision 4C Electra Elite IPK II Emergency Routing  When an extension user dials 911, the system can automatically find a trunk for the call. The system can choose a route to which the user normally does not have access. If all normal routes are busy, the system can even disconnect an active call and place the emergency call.
  • Page 437 Electra Elite IPK II Document Revision 4C Conditions If Program 21-01-10 is set to an entry other than 0, a call does not have a talk path unless  the user dials at least the number of digits entered in this option when placing an outgoing call.
  • Page 438 Document Revision 4C Electra Elite IPK II  21-02-01 Trunk Group Routing for Extensions Assign the routes set in Program 14-06 to extensions. This program and Program 14-06 are the minimum required if E911 must seize a line to dial. Trunk Groups: 1~100 System Availability Terminals...
  • Page 439 Electra Elite IPK II Document Revision 4C Dial a trunk access code (e.g., 9) or press a line key. Dial 911. To turn off the E911 Alarm at your telephone: Lift the handset or press Speaker. Dial 786. The alarm goes off. ...
  • Page 440 Document Revision 4C Electra Elite IPK II THIS PAGE INTENTIONALLY LEFT BLANK 2 - 416 E911 Compatibility...

  • Page 441: Electra Elite Ipk Terminals

    The Electra Elite IPK Terminals provide ergonomic form and user-friendly functions. With advanced digital circuitry, the IPK Terminals consists of distinct models to meet diverse user telephone terminal needs. The Electra Elite IPK II system allows a maximum of 240 Electra Elite IPK terminals to be attached to the system. Conditions The Electra Elite IPK II Terminals, with an adjustable display, offer softkey operation.
  • Page 442 Document Revision 4C Electra Elite IPK II LCD Contrast  Only English displays are provided (SPEAKER, HANDSET, RING, LCD).  MIC controls the built-in microphone during speakerphone mode and controls the handset  mute feature during handset/headset operation. The DIR Key performs the same function as the Caller ID Scroll Key. ...
  • Page 443 Electra Elite IPK II Document Revision 4C With non-IP Electra Elite IPK II Terminals, up to two adapters can be installed in a  telephone. For compatibility of multiple adapter units, refer to the following table: AD(A)-R AP(A)-R AP(R)-R CT(A)-R CT(U)-R HF-R IP-R(IPK)
  • Page 444 Document Revision 4C Electra Elite IPK II System Availability Terminals DTH-16LD-1 TEL  DTH-32D-1 TEL  DTH-16D-1 TEL  DTH-8D-1 TEL  DTH-8-1 TEL  DCR-60-1 CONSOLE  IP Terminals  ITH-16D-2 TEL  ITH-8D-2 TEL  Required Component(s) ESI(8)-U( ) ETU ...
  • Page 445 Electra Elite IPK II Document Revision 4C WM-R UNIT (Wall Mount Unit)  AC-2R Unit (AC Adapter)  AC-3R Unit (AC Adapter, PC Type)  IP Units  AD(A)-2R UNIT (Adapter for Call Recording)  ILPA-R (In Line Power Adapter) ...
  • Page 446 Document Revision 4C Electra Elite IPK II  20-10 Class of Service Options (Answer Service) Refer to Table 2-9 Class of Service Options (Answer Service), Program 20-10 on page 2-210.  20-11 Class of Service Options (Hold/Transfer Service) Refer to Table 2-10 Class of Service Options (Hold/Transfer Service), Program 20-11 on page 2-211.
  • Page 447 Electra Elite IPK II Document Revision 4C Table 2-19 Electra Elite IPK Telephone Specifications (Continued) DTH-16LD-1 DTH-32D-1 DTH-16D-1 DTH-8D-1 DTH-8-1 ITH-16D-2 ITH-8D-2 LCD Contrast Control Housing Color White or White or White or White or White or White or White or Black Black Black...
  • Page 448 Document Revision 4C Electra Elite IPK II THIS PAGE INTENTIONALLY LEFT BLANK 2 - 424 Electra Elite IPK Terminals...

  • Page 449: Electra Elite Terminal Migration

    Electra Elite IPK II systems. Electra Elite multiline terminals can easily be used with the Electra Elite IPK II systems. With very few exceptions, all telephone features and abilities that are possible on Electra Elite 48/192 are also possible with the Electra Elite IPK II system. Conditions...
  • Page 450 Document Revision 4C Electra Elite IPK II Related Features Ancillary Device Connection Electra Elite IPK Terminals Handsfree and Monitor Off-Hook Signaling Softkeys Programming  10-03-01 ETU Setup Terminal Type (B1) for ESI  15-07 Programmable Function Keys  20-07 Class of Service Options (Administrator Level) Refer to Table 2-6 Class of Service Options (Administrator Level), Program 20-07 on page 2-205.
  • Page 451 Electra Elite IPK II Document Revision 4C  20-14 Class of Service Options for DISA/E&M Refer to Table 2-13 Class of Service Options for DISA/E&M Service, Program 20-14 on page 2-219. Operation Refer to individual features for details. Electra Elite Terminal Migration 2 - 427...
  • Page 452 Document Revision 4C Electra Elite IPK II THIS PAGE INTENTIONALLY LEFT BLANK 2 - 428 Electra Elite Terminal Migration...

  • Page 453: Eliteapps - Interactive Voice Response

    LAN or WAN in a totally secure environment. Basically, the IVR receives calls, collects information, and forwards the call. A customer can use NEC Professional Services to customize the IVR to meet a unique user application. The following major functions are provided: Call control ...
  • Page 454 Document Revision 4C Electra Elite IPK II Access caller ID information.  Set all call control parameters.  Supervise normal and Blind transfers.  Announce a call prior to connection to another port.  Multilingual support.  Database Access (ODBC) ...
  • Page 455 Electra Elite IPK II Document Revision 4C Cancel a timer.  Variables  Variables are user definable.  Variables can be integer or string type.  Set a variable to the result of an expression.  Set a variable to a string. ...
  • Page 456 Document Revision 4C Electra Elite IPK II Required Component(s) IVR(8)-U( ) ETU Related Features Digital Voice Mail IPK II In-Mail Voice Mail Integration (Analog) Programming  11-02-01 Extension Numbering  11-07-01 Department Group Pilot Numbers – Dial  15-03-03 Single Line Telephone Basic Data Setup – Terminal Type ...

  • Page 457: Elite Callanalyst

    Electra Elite IPK II Document Revision 4C Elite CallAnalyst Description Elite CallAnalyst is an easy to use, graphically oriented software package that allows you to monitor and analyze telephone calls, understand telephone usage, and cut costs. Incoming and outgoing calls are tracked accurately along with the date and time of the call.
  • Page 458 Network Client  Network clients must then call NEC for additional licensing. The license is issued on the CallAnalyst Server installation. All license information is maintained on the server PC. Because the license is unique to the PC where the server is installed, you must follow the help files in the license screen to move the license to another location.
  • Page 459 Electra Elite IPK II Document Revision 4C The SMDR call buffer stores 500 calls. The buffer stores calls when the SMDR device is  unavailable. When the buffer fills, the oldest record is deleted to allow the new record to be saved.
  • Page 460 Document Revision 4C Electra Elite IPK II Printer for reports  The Elite CallAnalyst software should be installed on a separate PC, but other applications may be installed. Performance depends on the need for memory and processing for the other applications. Related Features Account Code –...
  • Page 461 Electra Elite IPK II Document Revision 4C For example, if trunk port 049 has a trunk name of PRI Ch1, if Program 35-02-03 = 0 (name) and  PRG 35-02-14 = 1 (display date), then SMDR shows 8/19 049. However, if Program 35-02-14 = 0 (date not displayed), the SMDR shows PRI Ch1.
  • Page 462 Document Revision 4C Electra Elite IPK II  35-01-06 SMDR Options – Minimum Call Duration A call must last at least this time (0~65535 seconds) to be included in the SMDR report. Default is 0 (All).  35-01-07 SMDR Options – Minimum Ring Time (For Incoming Calls) A call must ring for at least this time (0~65535 seconds) to be included in the SMDR report.
  • Page 463 Electra Elite IPK II Document Revision 4C  35-02-12 SMDR Output Options – DID Table Name Output Determine if the DID table name should be Displayed for incoming DID calls. DID Table Name Display: 0 = Not Displayed (default) 1 = Displayed ...
  • Page 464 Document Revision 4C Electra Elite IPK II  35-03-01 SMDR Port Assignment for Trunk Group Assign the SMDR port for each trunk group. This is the SMDR port where the incoming call information should be sent. Trunk Group: 1~100 (default is 1) SMDR Port: 1~8 ...
  • Page 465 Electra Elite IPK II Document Revision 4C Operation Refer to Central Office Calls, Answering on page 2-187 Central Office Calls, Placing on page 2-195 features for detailed operations for placing or answering calls. Elite CallAnalyst 2 - 441...
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  • Page 467: Facsimile Co Branch Connection

    Facsimile CO Branch Connection Description The Electra Elite IPK II system provides branch connection of locally provided facsimile machines to CO/PBX lines. Additional dedicated CO/PBX lines are not required for a facsimile to operate. The facsimile shares the last CO/PBX line on the COI(4)-U( ), or COIB(4)-U( ) ETU through the Main Distribution Frame (MDF) where the CO line is connected from Telco.
  • Page 468 Document Revision 4C Electra Elite IPK II Required Component(s) COI(4)-U( ) ETU or COIB(4)-U( ) ETU Related Features None Programming  14-02-14 Analog Trunk Data Setup – Loop Start/Ground Start 0 = Loop Start 1 = Ground Start  14-05-01 Trunk Group Trunk Ports = 1~200 Trunk Groups = 0~100...

  • Page 469: Flash

    Electra Elite IPK II Document Revision 4C Flash Description Flash allows an extension user to access certain CO and PBX features by interrupting the trunk loop current. Flash lets an extension user take full advantage of whatever features the connected Telco or PBX offers.
  • Page 470 Document Revision 4C Electra Elite IPK II Programming  11-12-42 Service Code Setup (for Service Access) – Flash on Trunk Lines Assign Service Code, default = #3.  14-02-03 Analog Trunk Data Setup – Flash Type Always set this to 0 for Open Loop Flash. ...

  • Page 471: Flexible System Numbering

    Electra Elite IPK II Document Revision 4C Flexible System Numbering Enhancements Version 2000 and higher supports station numbers to be assigned by the 10s group for 4-digit station numbers, 100s group for 5-digit, 1,000s group for 6-digit station numbers, and 10,000s group for 7-digit station numbers.
  • Page 472 Document Revision 4C Electra Elite IPK II Flexible System Numbering (Continued) Program Description 11-20-01 Dial Extension Analyze Table Use tables 01 ~ 128 to assign the digits to be dialed using the Dial Extension Analyze Tables. These tables are used when Program 11-01-01 is set to option 9 = Dial Extension Analyze.
  • Page 473 Electra Elite IPK II Document Revision 4C Any feature which requires dialing a code or extension number can be affected.  When the system searches the Dial Extension Analyze Table (PRG 11-20-01), it uses  prefix searching, giving the lower table number the higher priority. For example, if the user programs 211 in table 1 and 2113 in table 2, then dials 2113, the system selects table 1.
  • Page 474 Document Revision 4C Electra Elite IPK II Virtual Extensions/CAR Keys:  VE Port 1 = 201 ~ VE Port 99 = 299  VE Port 100 = 3301 ~ VE Port 256 = 3457  System Availability Terminals All Stations Required Component(s) None Related Features...
  • Page 475 Electra Elite IPK II Document Revision 4C  11-12 Service Code Setup (for Service Access) Refer to Table 2-22 Service Code Setup (for Service Access), Program 11-12 on page 2-455.  11-13 Service Code Setup (for ACD) Refer to Table 2-23 Service Code Setup (for ACD), Program 11-13 on page 2-457.
  • Page 476 Document Revision 4C Electra Elite IPK II Table 2-20 Service Code Setup (for System Administrator), Program 11-10 (Continued) Item Related Item Terminals Default Program VRS - Record/Erase Message 20-07-13 20-07-14 VRS - General Message Playback 20-07-15 VRS - Record or Erase General Message SMDR - Extension Accumulated Printout Code 20-07-18 20-07-19...
  • Page 477 Electra Elite IPK II Document Revision 4C Table 2-21 Service Code Setup (for Setup/Entry Operation), Program 11-11 (Continued) Item Related Item Terminals Default Program Answer Message Waiting MLT, SLT 11-10-16  Cancel All Messages Waiting MLT, SLT MLT, SLT Cancel Message Waiting Alarm Clock MLT, SLT 20-01-06...
  • Page 478 Document Revision 4C Electra Elite IPK II Table 2-21 Service Code Setup (for Setup/Entry Operation), Program 11-11 (Continued) Item Related Item Terminals Default Program Dial Block MLT, SLT MLT, SLT 21-07 Temporary Toll Restriction Override MLT, SLT Pilot Group Withdrawing Toll Restriction Override MLT, SLT 21-14...
  • Page 479 Electra Elite IPK II Document Revision 4C Table 2-21 Service Code Setup (for Setup/Entry Operation), Program 11-11 (Continued) Item Related Item Terminals Default Program Call Forward with Personal Greeting MLT, SLT Table 2-22 Service Code Setup (for Service Access), Program 11-12 Item Related Item...
  • Page 480 Document Revision 4C Electra Elite IPK II Table 2-22 Service Code Setup (for Service Access), Program 11-12 (Continued) Item Related Item Terminals Default Program Meet-Me Answer in Same Paging Group MLT, SLT MLT, SLT 31-07 Combined Paging  MLT, SLT Direct Call Pickup - Own Group Call Pickup for Specified Group MLT, SLT...
  • Page 481 Electra Elite IPK II Document Revision 4C Table 2-22 Service Code Setup (for Service Access), Program 11-12 (Continued) Item Related Item Terminals Default Program VM Access (In-Mail and VMS) MLT, SLT  Live Monitoring (In-Mail) No Setting Live Recording at SLT VRS Routing for ANI/DNIS Use when setting up ANI/DNIS Routing to the VRS Automated Attendant.
  • Page 482 Document Revision 4C Electra Elite IPK II Table 2-23 Service Code Setup (for ACD), Program 11-13 (Continued) Item Related Item Terminals Default Program ACD Agent Logout by Supervisor Allows an ACD Supervisor to log out of a group. Change Agent ACD Group by Supervisor When using service code 669 to change an agent ACD group, the supervisor must enter a 2-digit number for the group.
  • Page 483 Electra Elite IPK II Document Revision 4C Table 2-25 Service Code Setup, Administrative (for Special Access), Program 11-15 Item Related Item Terminals Default Program Remote Maintenance ACD Access in Dial-In Conversion Table 22-04 22-11 Backup Data Save  This option saves the user’s soft key settings (extension programmed Call Forwards, DND, etc.).
  • Page 484 Document Revision 4C Electra Elite IPK II  11-16-06 Single Digit Service Code Setup – DND/Call Forward Override Bypass Customize the 1-digit Service Code used for DND/Call Forward Override.  11-16-07 Single Digit Service Code Setup – Message Waiting (Default: 0). ...

  • Page 485: Flexible Timeouts

    Electra Elite IPK II Document Revision 4C Flexible Timeouts Description The Flexible Timeouts feature provides a variety of timers in the Resident System Program to allow the system to operate without initial programming. The system timers can be changed to meet customer needs according to the system application requirements.
  • Page 486 Document Revision 4C Electra Elite IPK II Timer Timer Title Comment Class 0 Class 1~15 22-01-04 20-31-08 DIL No Answer Recall Time A DIL that rings its programmed destination longer than this time diverts to the DIL No Answer Ring Group (Program 22-08-01).
  • Page 487 Electra Elite IPK II Document Revision 4C Timer Timer Title Comment Class 0 Class 1~15 25-07-08 20-31-20 Long Conversation This determines the time the system waits before Disconnect disconnecting a trunk-to-trunk conversation call after the Long Conversation tone is heard. Trunk Timer Class is referred.
  • Page 488 Document Revision 4C Electra Elite IPK II Required Component(s) None Related Features None Programming  20-29-01 Timer Class for Extensions Assign the timer class (0~15) to each extension for each Night mode. This entry includes virtual extension number.  20-30-01 Timer Class for Trunks Assign the timer class (0~15) to each trunk for each Night mode.

  • Page 489: Forced Trunk Disconnect

    Electra Elite IPK II Document Revision 4C Forced Trunk Disconnect Description Forced Trunk Disconnect allows an extension user to disconnect (release) another extension active outside call. The user can then place a call on the released trunk. Forced Trunk Disconnect lets a user access a busy trunk in an emergency, when no other trunks are available.
  • Page 490 Document Revision 4C Electra Elite IPK II Related Features Central Office Calls, Placing Programming  11-10-26 Service Code Setup (for System Administrator) – Forced Trunk Disconnect Assign the Service Code.  20-06-01 Class of Service for Extensions Assign a Class of Service (1~15) to an extension. ...
  • Page 491 Electra Elite IPK II Document Revision 4C Single Line Telephone Dial trunk access code ( 9 + trunk number). You hear busy tone. Trunk numbers are 001~200.  Dial Service Code (not set at default). You hear confirmation beeps as the system disconnects the line. ...
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  • Page 493: Group Call Pickup

    Group Call Pickup Description Group Call Pickup allows an extension user to answer a call ringing another extension in a Pickup Group. This permits co-workers in the same work area to easily answer each other’s calls. The user can intercept the ringing call by dialing a code or pressing a programmed Group Call Pickup key.
  • Page 494 Document Revision 4C Electra Elite IPK II System Availability Terminals Any Station Required Component(s) None Related Features Central Office Calls, Answering Directed Call Pickup Programmable Function Keys Programming  11-12-25 Service Code Setup (for Service Access) – Direct Call Pickup – Own Group If the default service code (756) for Direct Call Pickup for Own Group is not acceptable, change the code as required.
  • Page 495 Electra Elite IPK II Document Revision 4C  15-07-01 Programmable Function Keys Assign Group Call Pickup keys: Code 24 for an extension own Pickup Group and ring group calls (Service Code   Code 25 for a telephone ringing in another Pickup Group (Service Code 769) ...
  • Page 496 Document Revision 4C Electra Elite IPK II To answer a call ringing a telephone in another Pickup Group when you do not know the group number: Pick up the handset or press Speaker. At multiline terminal only, press the Group Call Pickup key (PRG 15-07 or SC 751: 25). - OR - Dial 769.

  • Page 497: Group Listen

    Electra Elite IPK II Document Revision 4C Group Listen Description Group Listen permits a multiline terminal user to talk on the handset and have their caller’s voice broadcast over the telephone speaker. This lets the multiline terminal user’s co-workers listen to the conversation.
  • Page 498 Document Revision 4C Electra Elite IPK II Programming  20-06-01 Class of Service for Extensions Assign a Class of Service (1~15) to an extension.  20-13-26 Class of Service Options (Supplementary Service) – Group Listen Enable (1)/Disable (0) an extension user ability to activate Group Listen. Operation To initiate Group Listen: Place or answer call using the handset.

  • Page 499: Handset Mute

    Handset Mute Description Handset Mute is provided to most terminals connected to the Electra Elite IPK system. While talking on the Multiline Terminal handset, a station user can dial a feature code or press MIC to mute the transmit speech path. The station user can still hear the outside (or intercom) voice.
  • Page 500 Document Revision 4C Electra Elite IPK II Programming  15-07-01 Programmable Function Keys Assign a function key for Handset Transmission Cut Off (code 40).  80-01-01 Service Tone Setup – Service Tone 25 (Service Set Tone) Allow the service set tone to be disabled. Refer to Table 2-26 Service Tone Setup, Program 80-01-01 on page 2-476 (Service Tone #25).
  • Page 501 Electra Elite IPK II Document Revision 4C Table 2-26 Service Tone Setup, Program 80-01-01 Service Repeat Unit Basic Gain Level Tone Service Tone Duration Count Count Tone No. (dB) Basic 2 32 (0dB) Lock-Out Tone 32 (0dB) Basic 4 32 (0dB) Clock Alarm Tone 32 (0dB) 32 (0dB)
  • Page 502 Document Revision 4C Electra Elite IPK II Table 2-26 Service Tone Setup, Program 80-01-01 Service Repeat Unit Basic Gain Level Tone Service Tone Duration Count Count Tone No. (dB) Basic 2 32 (0dB) Talkback Tone 32 (0dB) Basic 2 32 (0dB) Speaker Monitor Tone 32 (0dB) This tone is what the originator...
  • Page 503 Electra Elite IPK II Document Revision 4C Table 2-26 Service Tone Setup, Program 80-01-01 Service Repeat Unit Basic Gain Level Tone Service Tone Duration Count Count Tone No. (dB) Basic 2 32 (0dB) DID Error Tone 32 (0dB) Basic 1 32 (0dB) External Busy Tone Voice Mail Message Waiting,...
  • Page 504 Document Revision 4C Electra Elite IPK II Table 2-26 Service Tone Setup, Program 80-01-01 Service Repeat Unit Basic Gain Level Tone Service Tone Duration Count Count Tone No. (dB) Basic 2 8 (-12dB) Splash Tone 3 (Mute) 8 (-12dB) Basic 2 32 (0dB) EXT SPK Ring-back Tone 32 (0dB)

  • Page 505: Handsfree And Monitor

    Electra Elite IPK II Document Revision 4C Handsfree and Monitor Description Handsfree allows a Multiline Terminal user to process calls using the speaker and microphone in the telephone instead of the handset. Handsfree is a convenience for workers who do not have a free hand to pick up the handset.
  • Page 506 Document Revision 4C Electra Elite IPK II System Availability Terminals All Multiline Terminals Required Component(s) None Programming  15-02-08 Multiline Telephone Basic Data Setup – Automatic Handsfree Set whether pressing a key accesses a One-Touch Key (1) or preselects the key (0). ...
  • Page 507 Electra Elite IPK II Document Revision 4C Operation To talk Handsfree: Press Speaker, Trunk Line key or Virtual Extension key. Place the call. Speak toward the telephone when the called party answers. To change a handset call into a Handsfree call: Press Speaker and hang up the handset.
  • Page 508 Document Revision 4C Electra Elite IPK II THIS PAGE INTENTIONALLY LEFT BLANK 2 - 484 Handsfree and Monitor...

  • Page 509: Handsfree Answerback/Forced Intercom Ringing

    Electra Elite IPK II Document Revision 4C Handsfree Answerback/Forced Intercom Ringing Description Handsfree Answerback permits an extension user to respond to a voice-announced Intercom call by speaking toward the telephone, without lifting the handset. Like Handsfree, this is a convenience for workers who do not have a free hand to pick up the handset.
  • Page 510 Document Revision 4C Electra Elite IPK II Related Features Handsfree and Monitor Microphone Cutoff Programming  11-11-15 Service Code Setup (for Setup/Entry Operation) – Enable Handsfree Incoming Intercom Calls If required, change the service code used for setting an extension to voice announce for incoming ICM calls (default: 721).
  • Page 511 Electra Elite IPK II Document Revision 4C Operation To enable Handsfree Answerback for your incoming Intercom calls: Press idle Speaker. Dial 721. Press Speaker to hang up. This disables Forced Intercom Ringing.  To enable Forced Intercom Ringing for your incoming Intercom calls: Press idle Speaker.
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  • Page 513: Headset Operation

    Electra Elite IPK II Document Revision 4C Headset Operation Description A multiline terminal user can use a customer-provided headset in place of the handset. Like using Handsfree, using the headset frees up the user’s hands for other work. However, Headset Operation provides privacy not available from Handsfree.
  • Page 514 Document Revision 4C Electra Elite IPK II Related Features Handsfree Answerback/Forced Intercom Ringing Programmable Function Keys Programming  15-07-01 Programmable Function Keys Assign a function key for Headset Operation (code 05).  20-02-05 System Options for Multiline Telephones – Headset Busy Mode Set the conditions under which a headset extension is busy to incoming callers: The Headset extension is busy to incoming callers when only one extension appearance is ...
  • Page 515 Electra Elite IPK II Document Revision 4C To use the headset:  The Headset key lights when on a call. To disconnect, press the Headset key again.  You can still use the handset for calls or respond to voice-announced Intercom calls with the headset plugged in.
  • Page 516 Document Revision 4C Electra Elite IPK II THIS PAGE INTENTIONALLY LEFT BLANK 2 - 492 Headset Operation...

  • Page 517: Hold

    Electra Elite IPK II Document Revision 4C Hold Description Hold lets an extension user put a call in a temporary waiting state. The caller on Hold hears silence or Music on Hold, not conversation in the extension user’s work area. While the call waits on Hold, the extension user may process calls or use a system feature.
  • Page 518 Document Revision 4C Electra Elite IPK II Conditions The called extension must lift the handset or press Speaker before the call can be placed  on hold. Callers on Hold hear Music on Hold, if programmed.  An extension can have function keys for System Hold and Exclusive Hold. ...
  • Page 519 Electra Elite IPK II Document Revision 4C Programming  11-12-30 Service Code Setup (for Service Access) – Specified Trunk Answer If required, redefine the service code used to answer a specific trunk which is either ringing or on hold (default: 672). ...
  • Page 520 Document Revision 4C Electra Elite IPK II  20-06-01 Class of Service for Extensions Assign a Class of Service (1~15) to an extension.  20-11-09 Class of Service Options (Hold/Transfer Service) – Group Hold Initiate Enable (1)/Disable (0) an extension user ability to initiate Group Hold (Service Code 732). ...
  • Page 521 Electra Elite IPK II Document Revision 4C - OR - If you know the specific line number, dial 672 + Line number (001~200). Exclusive Hold To place an outside call on Exclusive Hold: Press the Exclusive Hold key (PRG 15-07-01 or SC 751: 45). - OR - Press Feature + Hold.
  • Page 522 Document Revision 4C Electra Elite IPK II Dial 762. Single Line Telephone Lift the handset. Dial 762. Intercom Hold To place an Intercom call on Intercom Hold: Press Hold. Press Speaker to hang up. To pick up an Intercom call on Intercom Hold: Press Speaker.

  • Page 523: Hotel/Motel

    Electra Elite IPK II Document Revision 4C Hotel/Motel Enhancements Version 2000 or higher provides the following feature enhancements: Function Code 95: Page Switching A Direct Station Selection (DSS) Console can have a shift key to expand the capacity of a console. Two pages (or sheets) are available.
  • Page 524 Document Revision 4C Electra Elite IPK II Use Wake Up Call as a meeting reminder (e.g., for convention attendees).  Single Digit Dialing Single Digit Dialing gives your guests one-touch access to your important Hotel/Motel services. They can lift the handset and press a single key for: Extensions such as the front desk, reservation services, housekeeping or the maitre d' of your ...
  • Page 525 Electra Elite IPK II Document Revision 4C The NEAX-90 with and without NAK protocol is compatible with property management systems  that support NEAX-90 protocol. Not all messages or functionality supported by NEAX Model 90 protocol are implied or provided by the PMS-U10. The PMS-U10 and the IPK II provide a subset of features supported by NEAX Model 90 protocol.
  • Page 526 Document Revision 4C Electra Elite IPK II Flexible Numbering Plan To simplify dialing guests and services in your facility, customize your system to have room numbers match phone extension numbers. For example, if the rooms on the first floor are numbered 100~120, the corresponding room extensions can also be 100~120.
  • Page 527 Electra Elite IPK II Document Revision 4C Dial Access Codes that Require CPUII Hotel License (Continued) Program Dial Access Code Description 11-14-09 Enable Room to Room Call Restriction 11-14-10 Disable Room to Room Call Restriction 11-14-11 Change Code Restriction Class for Other Extension 11-14-12 Check In Room...
  • Page 528 Document Revision 4C Electra Elite IPK II Related Features Code Restriction Department Calling Do Not Disturb Flexible System Numbering Programming Refer to the Electra Elite IPK II Hotel/Motel Services Guide for complete programming information. Operation Refer to the Electra Elite IPK II Hotel/Motel Services Guide for complete operation information. 2 - 504 Hotel/Motel...

  • Page 529: Hot Key-Pad

    Electra Elite IPK II Document Revision 4C Hot Key-Pad Enhancements This feature added with Version 1500. Description The Hot Key-Pad feature allows the user to place a call without lifting the handset or pressing Speaker. When the user dials another extension number on an idle telephone with Hot Key-Pad enabled, Speaker lights and the internal call is made.
  • Page 530 Document Revision 4C Electra Elite IPK II System Availability Terminals All Multiline Terminals Required Software: Version 1500 or higher Related Features Central Office Calls, Placing Class of Service Dialing Number Preview Hotline Intercom Voice Response System (VRS) Programming  20-06-01 Class of Service for Extensions Assign a Class of Service to extensions (1~15).
  • Page 531 Electra Elite IPK II Document Revision 4C Operation To place an intercom call using Hot Key-Pad: Dial the extension. To place a trunk call using Hot Key-Pad: Dial the trunk access code, 9 by default, and the number you want to call. Hot Key-Pad 2 - 507...
  • Page 532 Document Revision 4C Electra Elite IPK II THIS PAGE INTENTIONALLY LEFT BLANK 2 - 508 Hot Key-Pad...

  • Page 533: Hotline

    Electra Elite IPK II Document Revision 4C Hotline Description Hotline gives a multiline terminal user one-button calling and Transfer to another extension (the Hotline partner). Hotline helps co-workers that work closely together. The Hotline partners can call or Transfer calls to each other by pressing a single key. The Hotline feature has two applications.
  • Page 534 Document Revision 4C Electra Elite IPK II A Hotline is a uniquely programmed function key.  Default Setting Disabled Related Features Automatic Call Distribution (ACD) Distinctive Ringing, Tones and Flash Patterns Direct Station Selection Do Not Disturb Handsfree Answerback/Forced Intercom Ringing Off-Hook Signaling Programmable Function Keys Ringdown Extension, Internal/External...
  • Page 535 Electra Elite IPK II Document Revision 4C  20-13-06 Class of Service Options (Supplementary Service) – Automatic Off-Hook Signaling (Automatic Override) Program 20-02-03 and Program 20-13-06 set the conditions under which a Hotline, Reverse Voice Over or DSS Console key indicates that an extension is busy. With condition 1 in the following chart, the BLF LED is on only when both extension line appearances are busy.
  • Page 536 Document Revision 4C Electra Elite IPK II Operation To place a call to your Hotline partner: Press the Hotline key (PRG 15-07 or SC 751: 01 + partner’s extension number). You can optionally lift the handset after this step for privacy. ...

  • Page 537: Howler Tone Service

    Electra Elite IPK II Document Revision 4C Howler Tone Service Description Howler Tone Service provides a Howler Tone when a station remains off-hook after a call is completed or when a station is off-hook and digits are not dialed in a programmed time. Conditions Howler tone is generated 30 seconds after a call is disconnected and the telephone is left off-hook or the telephone is left off-hook without dialing.
  • Page 538 Document Revision 4C Electra Elite IPK II Programming Changing either of these two programs will require a KSU reset for the changes to take affect.  80-01-01 Service Tone Setup – Repeat Count Set repeat count for tone 16 Lockout, default = 0 (endless). Refer to Table 2-26 Service Tone Setup, Program 80-01-01 on page 2-476.

  • Page 539: Intercom

    Intercom Description Intercom gives extension users access to other extensions, and provides the system with complete internal calling ability. Handsfree Answerback/Forced Intercom Ringing Handsfree Answerback permits an extension user to respond to a voice-announced Intercom call by speaking toward the telephone, without lifting the handset. Like Handsfree, this is a convenience for workers who do not have a free hand to pick up the handset.
  • Page 540 Document Revision 4C Electra Elite IPK II System Availability Terminals All Terminals Required Component(s) None Related Features Handsfree Answerback/Forced Intercom Ringing Intercom Line Preference Name Storing Programming For Intercom:  11-11-13 Service Code Setup (for Setup/Entry Operation) – Display Language Selection for Keyset Select the service code to be used at an extension to change the displayed language on a multiline terminal display (default: 678).
  • Page 541 Determine if an extension ICM calls should be set as Forced Intercom Ringing (1). If disabled (0), Intercom calls voice-announce. For all NEC Cordless telephones, this option must be set to 1 as voice announce is impossible. Default is 0.
  • Page 542 Document Revision 4C Electra Elite IPK II  20-09-05 Class of Service Options (Incoming Call Service) – Signal/Voice Call Enable (1)/Disable (0) an extension user ability to set Handsfree Answerback (Service Code 721) and Forced Intercom Ringing (Service Code 723) for incoming Intercom calls. Default is 1. ...
  • Page 543 Electra Elite IPK II Document Revision 4C Dial the extension number. You display shows your telephone’s extension number, port number and extension/Department Group.  You can also check any other extension numbers information y pressing Help + the extension number. ...
  • Page 544 Document Revision 4C Electra Elite IPK II THIS PAGE INTENTIONALLY LEFT BLANK 2 - 520 Intercom...

  • Page 545: Internal Hub

    Electra Elite IPK II Document Revision 4C Internal Hub Description A network switch is a computer networking device that connects network segments. It uses the logic of a network bridge but allows a physical and logical star topology. The switch determines how and to which port the data is forwarded, based on layer 2 MAC addresses.
  • Page 546 Document Revision 4C Electra Elite IPK II Back Pressure  For congestion on a half-duplex port, back pressure flow control is supported. Back pressure generates collision-detection signals in the CSMA/CD MAC-layer (media access control) protocol of Ethernet when a port is overloaded. These collision-detection signals from the congested port trick the sending port into believing a collision is imminent, and cause it to back off.

  • Page 547: Required Components

    Electra Elite IPK II Document Revision 4C Default Setting None System Availability Terminals None Required Components: HUB(8)-U( ) ETU Related Features None Programming  85-01-01 Hub(8) LAN Setup – Auto Negotiation Enable (1)/Disable (0) Auto Negotiation. When enabled; Link Speed, Duplex and MDI/MDIX settings are negotiated with the other connected device.
  • Page 548 Document Revision 4C Electra Elite IPK II  85-01-06 Hub(8) LAN Setup – Flow Control, Full-Duplex Full-Duplex – 802-3x. When Enabled (1), a switch applies flow control to a full-duplex ingress port while an output queue is congested. (Only applicable when PRG 85-01-01 is disabled and PRG 85-01-03 is full-duplex.) Default is 0.
  • Page 549 Electra Elite IPK II Document Revision 4C Operation None Internal Hub 2 - 525...
  • Page 550 Document Revision 4C Electra Elite IPK II THIS PAGE INTENTIONALLY LEFT BLANK 2 - 526 Internal Hub...

  • Page 551: Ip Extenders/Mobile Connex

    Electra Elite IPK II Document Revision 4C IP Extenders/Mobile ConneX Enhancements Version 2000 or higher is required for the Mobile ConneX feature. Description The IP Extenders allow for a Digital Station to be extended to anywhere in the world, allowing seamless connection and functionality with the Elite IPK II system.
  • Page 552 Document Revision 4C Electra Elite IPK II Supported compression rates and bandwidth are used. This is defined on a per-port bases.  G.7.11 ADPCM 32 ADPCM 24 G.729A ISDN Connection 64 (72) Kbps 32 (40) Kbps 24 (32) Kbps 8 (16) Kbps IP Connection 90 Kbps 60 Kbps...
  • Page 553 Electra Elite IPK II Document Revision 4C Mobile ConneX users can access the following system features: Transfer Calls (  Place Calls on Hold (  Make Conference Calls (  Make Internal Calls ( + internal extension)   Make Trunk Calls ( + 9+ number) ...
  • Page 554 Document Revision 4C Electra Elite IPK II Related Features Electra Elite IPK Terminals Programming Extended Extensions  10-03-01 ETU Setup Terminal Type (B1) for ESI  15-07-01 Programmable Function Keys Assign function keys on multiline telephones of telephone that is extended. Mobile ConneX ...
  • Page 555 The IAD(8)-U( ) ETU with IP Station (MEGACO) application loaded is an optional interface package for the Electra Elite IPK II system that converts digital station ports into MEGACO IP station ports. An on-board 10 Base-T/100 Base-TX connector provides a WAN/LAN connection. Voice and signaling data from/to the IP stations are converted into IP packets and transmitted through the Data Communication IP Network Intranet or Internet.

  • Page 556: Ip Station (Megaco) - Iad (Integrated Access Device)

    Document Revision 4C Electra Elite IPK II NAT Beater – Network Address Translation  For this feature, the IAD(8)-U( ) ETU is installed and assigned as an ESI(8)-U( ) ETU. Each IAD(8)-U( ) ETU supports up to eight IP Phones and reduces the maximum capacity of stations in the system by eight.
  • Page 557 Electra Elite IPK II Document Revision 4C The IAD(8)-U( ) ETU supports station to station direct RTP connections (peer-to-peer) for calls  between IP Phones that provide the following benefits: Improved voice quality for calls between two IP Phones.  Improved bandwidth performance for voice between IP Phones.
  • Page 558 Document Revision 4C Electra Elite IPK II Terminals ITH-16D-2/3 Multiline Terminal - OR - ITH-8D-2/3 Multiline Terminal - OR - Any IPK Multiline Terminal with IP-R (IPK) Unit installed. - OR - IPK Soft Phone Required Software Version 1100 or Higher Required Component(s) IAD(8)-U( ) ETU with IP Station (MEGACO) application loaded.
  • Page 559 Electra Elite IPK II Document Revision 4C Operation None IP Station (MEGACO) – IAD (Integrated Access Device) 2 - 535...
  • Page 560 Document Revision 4C Electra Elite IPK II THIS PAGE INTENTIONALLY LEFT BLANK 2 - 536 IP Station (MEGACO) – IAD (Integrated Access Device)
  • Page 561 DESCRIPTION The Media Gateway (MG16) is a IP Application loaded on the PVA(X)-U( ) ETU. This is an optional interface package for the Electra Elite IPK II system that supports MEGACO IP stations. IP Station (MEGACO) – MG 16 2 - 537...
  • Page 562 Document Revision 4C Electra Elite IPK II An on-board 10 Base-T/100 Base-TX connector provides a WAN/LAN connection. Voice and signaling data to/from the IP stations are converted into IP Frames and transmitted through the Data Communication IP Network Intranet or Internet. Media Gateway 16 supports station-to-station direct RTP connections (peer-to-peer) for calls between IP telephones.
  • Page 563 Electra Elite IPK II Document Revision 4C Each voice call requires at least the specifications listed in the following table. This includes all the overheads of VoIP communication, including signaling). Time Theoretical Transmit Receive Packetization Default Jitter Codec Between Maximum Data Rate Data Rate Delay...
  • Page 564 Document Revision 4C Electra Elite IPK II Registration Override is a feature for overriding the registration of an IP phone from various locations.  You have to know the IP address of the IP phone and the extension number of the phone you want to Override.
  • Page 565 Electra Elite IPK II Document Revision 4C Program 11-01-01 9: System Numbering – Dial Extension Analyze is not supported in  Version 1600. Program 11-20-01: Dial Extension Analyze Table – Dial and Program 11-20-02: Dial  Extension Analyze Table – Type of Dials are not supported in Version 1600. The IPK II CPU algorithm only compares IP terminals firmware against the files stored in ...
  • Page 566 SIP Station are defined as IP Ext or Common  When the PVA Combo Card is installed in the Electra Elite IPK II system, the system  assigns the first available Logical Port Numbers for CCISoIP trunks and SIP trunks are allotted the next available logical port numbers.
  • Page 567 Electra Elite IPK II Document Revision 4C System Availability Terminals ITH-16D-2/3 Multiline Terminal - OR - ITH-8D-2/3 Multiline Terminal - OR - Any IPK Multiline Terminal with IP-R (IPK) Unit installed. - OR - IPK Soft Phone Required Component(s) PVA(X)-U( ) ETU with MG16 Application Package 1.01 or Higher. PVA(X)-U( ) ETU with MG16 Application Package 1.5 or Higher to support Registration Override.
  • Page 568 Document Revision 4C Electra Elite IPK II Related Features None Programming  10-16-03 Option Information Setup – TFTP Server (Version 1600 and 2100 or higher required) IP Address 0.0.0.0 ~ 126.255.255.254 128.0.0.1 ~ 191.255.255.254 (default: 0.0.0.0) VoIP Settings: When the PVA(X)-U( ) ETU is first purchased it has a factory default package installed. You have to load the MG16 Application for the Elite IPK II KSU to recognize the VoIP MG16 ETU.
  • Page 569 Electra Elite IPK II Document Revision 4C  84-06-02 VoIP Info – RTCP Port Number Define the Media Gateway Card Starting RTCP Port Number . The RTCP Port Number has to be the (RTP port number + 1). (default: 10021) ...
  • Page 570 Document Revision 4C Electra Elite IPK II VoIP ToS Setup The Elite IPK II supports Quality of Service Marking for the Type of Service and DiffServe on the following VoIP Applications: (MG16 and CCISoIP packages)  84-10-01 ToS Setup – ToS Mode Define the logic used for marking the ToS Field.
  • Page 571 Electra Elite IPK II Document Revision 4C  84-07-03 Firmware Download Setting – Login Name Assign the user login name. (Up to 24 characters)  84-07-04 Firmware Download Setting – Password Assign the password. (Up to 24 characters) IP Terminal Version Information defines the hardware and firmware version of the IP Terminal and Adapter.
  • Page 572 Document Revision 4C Electra Elite IPK II IP Extension Numbering:  11-02-01 Extension Numbering Define the IP Phone extension Number. This designated extension is used to register your IP Phone and is programmed IP Phone programming.  Refer to the Installation Instructions for Elite ITH-4D/8D/16D-2/3 Dterm IPK Terminals and the IP-R (IPK) Adapters.
  • Page 573 Electra Elite IPK II Document Revision 4C term  84-11-10 IP CODEC Information Basic Setup – G729 Jitter Buffer Average Define G.729 Jitter Buffer average accepted value. (default: 60 ms) term  84-11-11 IP CODEC Information Basic Setup – G729 Jitter Buffer Max Define G.729 Jitter Buffer maximum accepted value.

  • Page 574: Ip Station (Megaco) - Mg 16

    Document Revision 4C Electra Elite IPK II Operation Example Configuration 1 – Static IP Addressing, One LAN: This example shows System IP Phones connected to a single LAN (no routers) with a static IP address. IPK II CPUII Switch/Hub VoIP MG16 IPK II CPU: 192.168.1.20 VoIP MG16:...
  • Page 575 Electra Elite IPK II Document Revision 4C IP Address = 192.168.1.200 Subnet Mask = 255.255.255.0 MGC Address = 192.168.1.21, Ext = 100 Example Configuration 2 – Dynamic IP Addressing, One LAN: This example shows System IP Phones connected to a single LAN (no routers) with a dynamic IP address.
  • Page 576 Document Revision 4C Electra Elite IPK II Example Configuration 3 – Static IP Addressing, Routed LAN: This example shows System IP Phones connected to an Elite IPK II over a Wide Area Network (WAN) with static addressing. This is a typical scenario – a small branch office connecting to an Elite IPK II at the main office.
  • Page 577 Electra Elite IPK II Document Revision 4C IP Address = 192.168.2.200 Subnet Mask = 255.255.255.0 Default Gateway = 192.168.2.254 CODEC Selection IP Phones can use various CODECs (Coder/Decoder). A CODEC is a standard for converting an analog signal to a digital signal. This conversion process is handled by the DSP (Digital Signal Processors) on VoIP MG16 cards.
  • Page 578 Document Revision 4C Electra Elite IPK II 84-11-10 G.729 Jitter Buffer Average (default: 60 ms) 84-11-11 G7.29 Jitter Buffer Max (default: 120 ms) 84-11-17 Jitter Buffer Mode – support Static or Immediate (default: 2: Immediate) 84-11-18 Voice Activity Detection Threshold [default: 20 = 0dB (-30dBm)] 84-11-20 Echo Canceller Mode (default: 1: Enable) 84-11-22 Echo Canceller NLP Mode (default: 1: Enable) 84-11-26 TX Gain (default: 14)
  • Page 579 Electra Elite IPK II Document Revision 4C Music on Hold: Music on Hold is also provided by a Multicast from the Media gateway Card (MG16). The setting in Program 10-04-01 Music on Hold Setup, is accepted whether or not music should be provided. Straight-through Straight-through patch cable...
  • Page 580 Document Revision 4C Electra Elite IPK II The following menu items require programming in your IP Phone: Program/ Description/Selection Default Assigned Data Comments Item No. Network Setting DHCP Disable IP Address 0.0.0.0 Enter a Static IP Address for the IP Phone.
  • Page 581 Electra Elite IPK II Document Revision 4C Operation Registration Override for MEGACO Phones The registration override feature gives users access to their IP telephone from any location by using the override login function. Users can log into their IP Station in the office or remotely at the home office. Use registration override and enter the override access code.
  • Page 582 Document Revision 4C Electra Elite IPK II To Configure an IP Terminal for Center Download  Access IP Terminal Programming Hold + Transfer +  Select Option 9 – Advance Setting and select sub-menu Option 3 – DRS Setting. You are required to enable DRS Mode to support this feature. ...

  • Page 583: Ip Station (Sip) - Mg16

    Electra Elite IPK II Document Revision 4C IP Station (SIP) – MG16 Enhancements This feature requires Version 1500 or higher. Version 1600 and Version 2100 or higher supports: Peer-to-Peer.  Message Waiting Indication via RFC3842.  Call Forwarding for SIP stations. ...
  • Page 584 Document Revision 4C Electra Elite IPK II A maximum of 16 PVA(X)-U( ) ETUs can be installed supporting the maximum of 256 IP stations (refer Table 2-43 Maximum System Capacities for Application Interface ETUs in the Universal Slots feature). his may be a combination of SIP and or MEGACO Stations. The MG supports only those codecs that are considered to provide toll-quality equivalent speech path.
  • Page 585 Electra Elite IPK II Document Revision 4C In voice communication, particularly Internet telephony, the Mean Opinion Score (MOS) provides a numerical measure of the quality of human speech at the circuit destination. The scheme uses subjective tests (opinionated scores) that are mathematically averaged to obtain a quantitative indicator of the system performance.
  • Page 586 Document Revision 4C Electra Elite IPK II IPK II SIP supports HOLD and TRF feature on the basis of draft.  IETF draft-ietf-sipping-service-examples-09.txt  draft-ietf-sipping-cc-transfer-05.txt  draft-ietf-sip-session-timer-10.txt  When all VoIP DSP resources are busy, the SIP phone cannot pre-empt active calls ...
  • Page 587 SIP Station are defined as IP Ext or Common  When the PVA Combo Card is installed in the Electra Elite IPK II system, the system  assigns the first available Logical Port Numbers for CCISoIP trunks and SIP trunks are allotted the next available logical port numbers.
  • Page 588 Document Revision 4C Electra Elite IPK II System Availability Terminals SIP Terminals Compliant with RFC 3261, RFC 3262, RFC 3264 (Session Description Protocol), RFC 1889 (Real Time Protocol). PVA(X)-U20 ETU with MG16 Application Package 1.51 or higher. IPK II CPU Release 1.50 or higher. PVA(X)-U( ) ETU with PVA Combo Application Package 1.00 or higher and Elite IPK II CPUII Version 2000 or higher.
  • Page 589 Electra Elite IPK II Document Revision 4C  84-05-01 VoIP IP Address – IP Address Define the IP Address of the VoIP Application supported (MG16, CCISoIP). (default: Slot 1: 172.16.0.20)  84-05-02 VoIP IP Address – LAN Interface Define the LAN interface Speed and Mode of the VoIP Application supported (MG16, CCISoIP). (default: 0 = AUTO) ...
  • Page 590 Document Revision 4C Electra Elite IPK II VoIP ToS Setup The Elite IPK II supports Quality of Service (QoS) Marking for the Session Initiation Protocol (SIP).  84-10-01 ToS Setup – ToS Mode Define your SIP QoS marking for Type of Service(ToS) or Diffserve. [1 = CPU, 2 = MGC, 3 = MEGACO, 5 = RTP/RTCP, 6 = SIP, 7 = CCISoIP] 0 = Invalid) (default:...
  • Page 591 Electra Elite IPK II Document Revision 4C  84-19-09 SIP Extension IP CODEC Information Basic Setup – G.729 Jitter Buffer (min) Define G.711 Jitter Buffer minimum accepted value. (default: 30 ms)  84-19-10 SIP Extension IP CODEC Information Basic Setup – G729 Jitter Buffer (average) Define G.729 Jitter Buffer setting.
  • Page 592 Document Revision 4C Electra Elite IPK II  84-20-02 SIP Extension Information Basic Setup – Session Timer Value Define the periodic refresh time (0~65535 seconds) that allows both user agents and proxies to determine if the SIP session is still active. (default: 180) ...
  • Page 593 Electra Elite IPK II Document Revision 4C  15-05-18 IP Telephone Terminal Basic Data Setup – IP Duplication Allowed Group Set the registered IP Phone Codec type – Reference PRG 84-11 Dterm IP Codec Basic Information. (default: 0:Not Used) SIP Phone Example IPK II CPUII Switch/Hub VoIP MG16...
  • Page 594 Document Revision 4C Electra Elite IPK II Program/ Description/Selection Default Assigned Data Comments Item No. Extension Number Assign the SIP Phone extension. This information must match Program 11-02-01 Extension Numbering. 2 - 570 IP Station (SIP) – MG16...

  • Page 595: Ip Trunk - H.323 Protocol

    Electra Elite IPK II Document Revision 4C IP Trunk – H.323 Protocol Description The Electra Elite IPK II Voice over IP Trunk Card H.323 package sends the real-time voice over the corporate LAN or WAN. The voice from the telephone is digitized and then put into frames to be sent over a network using Internet Protocol.
  • Page 596 Document Revision 4C Electra Elite IPK II System Availability Terminals All Multiline Terminals Required Component(s) IAD(8)-U10 ETU – H.323 package Related Features None Programming  10-03-01 ETU Setup  11-01-01 System Numbering  14-02-01 Analog Trunk Data Setup – Signaling Type (DP/DTMF) At default, PRG 14-02-01 is set to 2 (DTMF).

  • Page 597: Ip Trunk - (Sip) Session Initiation Protocol

    Electra Elite IPK II Document Revision 4C IP Trunk – (SIP) Session Initiation Protocol Description The Electra Elite IPK II Voice over IP Trunk Card SIP package sends real-time voice over the corporate LAN or WAN. The voice from the telephone is digitized and then put into frames to be sent over a network using Internet protocol.
  • Page 598 Document Revision 4C Electra Elite IPK II Conditions None Default Setting None System Availability Terminals All Multiline Terminals Required Component(s) IAD(8)-U10 ETU – SIP package Related Features None Programming  10-03-01 ETU Setup  11-01-01 System Numbering  14-02-01 Analog Trunk Data setup – Signaling Type (DP/DTMF) At default, PRG 14-02-01 is set to 2 (DTMF).
  • Page 599 Electra Elite IPK II Document Revision 4C  44-05-01 ARS/F-Route Table – Trunk Group Number IAD(8)-U( ) assigned as DTI is allocated 24 trunk ports, but can use only the first eight ports. The remaining trunk ports should be assigned to Trunk Group 0. ...
  • Page 600 Document Revision 4C Electra Elite IPK II THIS PAGE INTENTIONALLY LEFT BLANK 2 - 576 IP Trunk – (SIP) Session Initiation Protocol...

  • Page 601: Ip Trunk (Sip) - Mg16

    The Media Gateway (MG16) is an IP Application loaded on the PVA(X)-U( ) ETU. This is an optional interface package for the Electra Elite IPK II system that supports SIP Trunks, SIP Stations, and MEGACO IP stations. This is a required component of SIP implementation in Elite IPK II.
  • Page 602 Document Revision 4C Electra Elite IPK II For this feature, the Media Gateway 16 is installed and assigned as a VoIP MG16 ETU. Each Media Gateway supports IP signaling for up to 16 (SIP Trunks and/or SIP Stations) and reduces the maximum capacity of SIP Trunk/Stations in accordance with the number of registered SIP Stations or SIP Trunks.
  • Page 603 Electra Elite IPK II Document Revision 4C The LAN/WAN connection is provided by a 10 Base-T/100 Base-TX Ethernet connector. This  connector is a single 10/100 mbps Ethernet Connector. This port has Auto-Medium Dependent Interface Crossover (MDIX) to allow using either a straight-through Ethernet cable for connection to a PC or a crossover Ethernet cable.
  • Page 604 Document Revision 4C Electra Elite IPK II Outgoing calls on SIP are not possible under the following conditions:  SIP configuration failed  SIP registration failed  CPUII and MG16 link down  Lack of MG16 DSP resource  Lack of MG16 bandwidth ...
  • Page 605 SIP Station are defined as IP Ext or Common  When the PVA Combo Card is installed in the Electra Elite IPK II system, the system  assigns the first available Logical Port Numbers for CCISoIP trunks and SIP trunks are allotted the next available logical port numbers.
  • Page 606 Document Revision 4C Electra Elite IPK II PVA(X)-U( ) ETU/Combo Card LED Indications:  Non Peer-to-Peer MEGACO IP Station and SIP IP Station calls are indicated by a Flashing  RED LED. CCISoIP Trunk and SIP Trunk calls are indicated by a Solid RED LED. ...
  • Page 607 Electra Elite IPK II Document Revision 4C  84-05-01 VoIP IP Address – IP Address Define the IP Address of the VoIP Application supported (MG16, CCISoIP). (default: Slot 1: 172.16.0.20)  84-05-02 VoIP IP Address – LAN Interface Define the LAN interface Speed and Mode of the VoIP Application supported (MG16, CCISoIP). (default: 0 = AUTO) ...
  • Page 608 Document Revision 4C Electra Elite IPK II SIP Trunk Basic Setup  10-40-01 SIP Trunk Availability – SIP Trunk Availability Enable (1)/Disable (0) SIP trunking. (Default: 0)  10-28-01 SIP System Information Setup – Domain Name Define the Domain name. This information is generally provided by the SIP carrier. Entries: 64 characters maximum.
  • Page 609 Electra Elite IPK II Document Revision 4C VoIP DSP Resource  10-19-01 VoIP DSP Resource Selection (Version 1600 or higher required) Select type of VoIP ETU DSP Resource. This program setting has no affect on the terminal/ trunk port assignment or usage. Entries: 0 = Common (Used for both IP Extensions and Trunks), 1 = Extension, 2 = Trunks, 3 = Networking.
  • Page 610 Document Revision 4C Electra Elite IPK II  21-17-01 IP Trunk (SIP) Calling Party Number Setup for Trunk Assign the Caller Party Number for each IP trunk. The assigned number is sent to the central office when the caller places an outgoing call. If the Calling Party Number is assigned by both PRG 21-17 and PRG 21-18/PRG 21-19, then the system uses the entry in PRG 21-18/PRG 21-19.
  • Page 611 Electra Elite IPK II Document Revision 4C  84-13-07 SIP Trunk CODEC Information Basic Setup – G.729 Audio Frame Number Set the G.729 Audio Frame Number. Entries: 2~6 (Default: 2) 2 = 20 ms 3 = 30 ms 4 = 40 ms 5 = 50 ms 6 = 60 ms ...
  • Page 612 Document Revision 4C Electra Elite IPK II  84-13-27 SIP Trunk CODEC Information Basic Setup – RX Gain Set the receive gain. Entries: 0~28 (-14dBm ~ +14dBm) (Default: 10) 0 = -14dBm 1 = -13 dBm 14 = 0 dBm 27 = 13 dBm 28 = 14 dBm ...
  • Page 613 Electra Elite IPK II Document Revision 4C SIP NAPT Router Setup  10-12-06 CPUII Network Setup – NAPT Router Enable (1)/Disable (0) the NAPT Router Setup. With SIP trunking behind a NAPT Router, this must be set to 1. (Default: 0) ...
  • Page 614 Document Revision 4C Electra Elite IPK II  84-14-09 SIP Trunk Basic Information Setup – Called Party Information Set the Called Party Information. Entries: 0 = Request URI, 1 = To Header (Default: 0) SIP Server Information Setup  10-29-01 SIP Server Information Setup –...
  • Page 615 Electra Elite IPK II Document Revision 4C  10-29-06 SIP Server Information Setup – Registrar IP Address Define the Registrar IP Address. The carrier may provide an IP address. In most cases, a domain name is used so this entry is left at the default. 0.0.0.0 ~ 126.255.255.254 128.0.0.1 ~ 191.255.255.254 192.0.0.1 ~ 223.225.255.254...
  • Page 616 Document Revision 4C Electra Elite IPK II  90-11-01 through 90-11-13 System Alarm Report Define the details of the system alarm report (multiline terminal to display alarms and Email notification setup). SIP Trunk Registration Information Setup  10-36-01 SIP Trunk Registration Information Setup – Registration Enable (1)/Disable (0) the SIP trunk registration.

  • Page 617: Ipk Ii In-Mail

    Electra Elite IPK II Document Revision 4C IPK II In-Mail Enhancements With Version 2000 or higher In-Mail Master mailboxes can be used for ACD Delay Announcements. Refer to Automatic Call Distribution (ACD) feature or the In-Mail system guide for more information. Description The Elite IPK II In-Mail is a low cost voice mail solution that mounts onto the CPUII.
  • Page 618 Document Revision 4C Electra Elite IPK II Live Record  While on a call, an extension user can have In-Mail record the conversation. The multiline terminal user can press the In-Mail Record key; and the ESL user dials a code. Once recorded, the Voice Messaging System stores the conversation as a new message in the user’s mailbox.
  • Page 619 Electra Elite IPK II Document Revision 4C Voice Mail Queuing When accessing the voice mail, the system provides a voice mail queue. If all the voice mail ports are busy, any call trying to get to the voice mail is placed in queue. As the voice mail ports become available, the calls are connected to the voice mail in the order in which they were received.
  • Page 620 Software allows In-Mail to perform an external transfer. This allows the In-Mail to route an incoming Automated Attendant call out of the Electra Elite IPK II system on a new trunk based on a Speed Dial number stored in a Dial Action Table.
  • Page 621 Electra Elite IPK II Document Revision 4C In-Mail searches the list of programmed extension names for a match of the caller-entered letters. Voice prompts announce the first three matches, and allow the caller to dial a digit (1~3) to reach one of the announced matches.
  • Page 622 Document Revision 4C Electra Elite IPK II When the voice mail places a call on hold, it uses Group Hold. Any line appearances for the  trunk shows the hold flash rate, however, users cannot pick up these calls (a busy signal is heard).
  • Page 623 Electra Elite IPK II Document Revision 4C System Availability Terminals All Terminals Required Component(s) DSPII-U10 Unit  IPK II In-Mail – 2 Port, 8 Hours  IPK II In-Mail – 4 Port, 8 Hours  Related Features Automatic Call Distribution (ACD) Barge-In Caller ID Call Forwarding...
  • Page 624 Document Revision 4C Electra Elite IPK II Programming  10-09-01 DTMF and Dial Tone Circuit Setup Assign at least one circuit for DTMF reception (type 0 or 1). Use the following as a guide when allocating DTMF receivers: In light traffic sites, allocate one DTMF receiver for every 10 devices that use them. ...
  • Page 625 Electra Elite IPK II Document Revision 4C  15-07-01 Programmable Function Keys Assign a Voice Mail key to an extension. You must enter the Voice Mail key code (code 77) followed by: Your own extension number if you are setting up your own Voice Mail key. ...
  • Page 626 Document Revision 4C Electra Elite IPK II  20-13-01 Class of Service Options (Supplementary Service) – Long Conversation Alarm 20-13-05 Class of Service Options (Supplementary Service) – Intercom Off-Hook Signaling 20-13-06 Class of Service Options (Supplementary Service) – Automatic Off-Hook Signaling (Automatic Override) 20-13-07 Class of Service Options (Supplementary Service) –...
  • Page 627 Electra Elite IPK II Document Revision 4C  22-04-01 Incoming Extension Ring Group Assignment Assign Ring Group 102 for an In-Skin/External Voice Mail, or 103 for a Central Voice Mail as the destination. For Either Method:  22-04-01 Incoming Extension Ring Group Assignment To enable Voice Mail Overflow, assign selected extensions to a Ring Group that rings for unanswered DILs to Voice Mail ports.
  • Page 628 Document Revision 4C Electra Elite IPK II  45-01-17 Voice Mail Integration Options – Reply Mailbox Number Select Yes (1) to include or No (0) to not include the Mailbox number in the analog voice mail protocol. a Reply Mailbox Number. Default is 1. Version 1500 or higher is required. ...
  • Page 629 Electra Elite IPK II Document Revision 4C  47-12-01 through 47-12-08 IPKI II In-Mail Answer Schedules  47-13-01 IPKI II In-Mail Dial Action Tables Refer to the Electra Elite IPK II In-Mail System Guide, for complete programming details.  80-03-01 DTMF Tone Receiver Setup –...
  • Page 630 Document Revision 4C Electra Elite IPK II  41-19-06 ACD Voice Mail Delay Announcement – Wait Tone Type at Message Interval. Version 2000 or higher is required. Options 0 = Ring Back Tone 1 = MOH Tone 2 = BGM Source (default: 0) ...
  • Page 631 Electra Elite IPK II Document Revision 4C  47-05-01 Master Announcement Mailbox Options – Next Call Routing Mailbox If you set up an Announcement Mailbox for ACD Delay Announcements, provide additional routing options to the Automated Attendant callers. Options Number (01~16) Undefined (0) (default: 0) Operation...
  • Page 632 Document Revision 4C Electra Elite IPK II Checking Messages If PRG 15-02-26 = 0 (Message Key): Press the Message key once. The user can use the VOL UP and VOL DOWN keys to view the new messages. If there are both voice mail ...
  • Page 633 Electra Elite IPK II Document Revision 4C 743 = Call Forward – No Answer (PRG 15-07 or SC 751: code 12) 744 = Call Forward – Busy/No Answer (PRG 15-07 or SC 751: code 13) Dial the Voice Mail master number. Press Speaker to hang up (or hang up handset at the single line telephone).
  • Page 634 Document Revision 4C Electra Elite IPK II Hang up. Recording Your Call To record your active call in your mailbox: Multiline Terminal Press the Voice Mail Record key (PRG 15-07 or SC 751: code 78) You hear a beep and your Record key flashes. The system beeps periodically to remind you that you are ...
  • Page 635 Electra Elite IPK II Document Revision 4C When Personal Answering Machine Emulation broadcasts your caller’s message, you can: Your telephone must be idle (not on a call). Do nothing. The message is automatically being recorded in your mailbox. The broadcast stops when your caller hangs up. ...
  • Page 636 Document Revision 4C Electra Elite IPK II Enter the Directory Dialing Mailbox number or press to go back to the System Administrator Options. Select one of the following options: L (5) = Listen to the current Directory Dialing Message (if any) = Exit listen mode R (7) = Record a new Directory Dialing Message = Pause or restart recording...

  • Page 637: Ipk Ii - Pc Assistant

    Description The Elite PC Assistant enhances the operation of the NEC digital telephone set by providing easy access to common, and not so common, IPK II voice control features. This software application provides a very intuitive user interface that can be conveniently located at the top, side, or bottom of the PC screen.
  • Page 638 Document Revision 4C Electra Elite IPK II Elite PC Assistant runs on a PC and communicates with the Electra Elite IPK II through a normal digital station port using the CTU Adapter attached to the telephone. When calls come into this station, the PC Assistant displays it on the PC, and provides several features that allow the user to handle the call quickly.
  • Page 639 Electra Elite IPK II Document Revision 4C Red Phoenix Telephony Admin (CTI Server)  CTI License for CPUII( )-U10 ETU  Optional Component(s) The CT(U)-R Unit is only supported on the ESIB(8)-U20 or ESIE(8)-U20 ETU. Related Features Refer to the Electra Elite IPK II PC Assistant Installation Manual for detailed feature information. Programming ...
  • Page 640 Document Revision 4C Electra Elite IPK II THIS PAGE INTENTIONALLY LEFT BLANK 2 - 616 IPK II – PC Assistant...

  • Page 641: Ipk Ii - Pc Attendant

    Electra Elite IPK II Document Revision 4C IPK II – PC Attendant Enhancements Version 1500 supports updated 3rd party TAPI drivers to provide screen pops for incoming calls to Virtual Extensions. Version 1600 supports: Phone Display Messages (from PC Attendant to phone). Version 1600 system software and ...
  • Page 642 Document Revision 4C Electra Elite IPK II The host PC used as the CTI Server requires Windows XP, Windows 2000, or Windows Server 2003 and an interface to the IPK II system through the 3rd-party CTI link to monitor and control the telephone activity.
  • Page 643 Electra Elite IPK II Document Revision 4C Related Features Refer to the IPK II PC Attendant Manual for detailed feature information. Programming  10-12-01 CPUII Network Setup – IP Address IPK II IP Address = 0~255.0~255.0~255.0~255  10-12-02 CPUII Network Setup – Subnet Mask IPK II Subnet Mask = 0~255.0~255.0~255.0~255 ...
  • Page 644 Document Revision 4C Electra Elite IPK II THIS PAGE INTENTIONALLY LEFT BLANK 2 - 620 IPK II – PC Attendant...

  • Page 645: Ipk Ii Voip Management System

    The “virtual hands” of the Management Remote Unit collect the real-time call quality data and report it to Qovia Central for aggregation and display. The IVM Remote Unit interfaces with the NEC IPK Key system, LAN switches, and a UPS to provide dedicated VoIP monitoring and management abilities.
  • Page 646 Document Revision 4C Electra Elite IPK II The IVM Software, Qovia Central, supports display of the VoIP infrastructure in both a user-defined hierarchy and an application generated topology. The operation/performance of various VoIP devices is displayed in Red, Yellow, or Green to provide an instant visual status check. An intuitive point-and-click interface gives quick and easy access to any device requiring attention.
  • Page 647 Electra Elite IPK II Document Revision 4C Schedule active packet testing at regular intervals or when a particular threshold is met  Run on-demand active packet tests with configurable settings, including test duration  UPS Monitoring  Power status for all local and remote locations is provided. When line power is lost proactive notification is provided ...
  • Page 648 Document Revision 4C Electra Elite IPK II Monitoring packets without compliant RTCP data (NEAX, most 3 party vendor systems) is not  supported. System Availability Server Minimum Hardware Requirements: Pentium III 1.5 GHz or faster CPU  512MB Memory (1GB recommended) ...

  • Page 649: Operating Procedures

    Electra Elite IPK II Document Revision 4C Switch support for SNMP with bridge MIB to enable discovery of IP terminals, IAD station ETUs, or  multiple IAD Trunks in a single KSU (not required at single IP Trunk sites) Switch support for port mirroring of all VoIP devices (Mirror all ports or mirror a VLAN) ...
  • Page 650 Document Revision 4C Electra Elite IPK II Features Summary (Main Site) MEGACO Station Card Scenarios Optional Device Configurations Monitor Perform Discover Monitor Station Active Network Equipment Notification Main Phones Phones Card Tests IPK HUB ETU/HUB SNMP switch (Bridge MIB and Mirroring) SNMP switch (Bridge MIB –...
  • Page 651 Electra Elite IPK II Document Revision 4C Figure 2-17 Single IP Trunk IPK II VoIP Management System 2 - 627...
  • Page 652 Document Revision 4C Electra Elite IPK II IAD Trunk (one IAD at a site) Features Summary (Any Site) Optional Device Configurations Perform Monitor Active Network Equipment Trunk Notification Tests IPK HUB ETU/HUB SNMP switch (Bridge MIB and Mirroring) SNMP switch (Bridge MIB – No Mirroring) Non-SNMP enabled switch (Mirroring) Non-SNMP enabled switch (No...
  • Page 653 Electra Elite IPK II Document Revision 4C Figure 2-18 Multiple IAD (Trunk/MEGACO Station Card IPK II VoIP Management System 2 - 629...
  • Page 654 Document Revision 4C Electra Elite IPK II Multiple IAD (Trunk/MEGACO Station Card) Scenarios Features Summary (Main) Optional Device Configurations Monitor Perform Discover Monitor Station Active Network Equipment Notification Main Phones Phones Card Tests IPK HUB ETU/HUB SNMP switch (Bridge MIB and Mirroring) SNMP switch (Bridge MIB –...
  • Page 655 Electra Elite IPK II Document Revision 4C Remote IP Trunk Card site Features Summary (Remote) Optional Device Configurations Perform Monitor Active Network Equipment Trunk Notification Tests IPK HUB ETU/HUB SNMP switch (Bridge MIB and Mirroring) SNMP switch (Bridge MIB – No Mirroring) Non-SNMP enabled switch (Mirroring) Non-SNMP enabled switch (No Mirroring) Router and dumb HUB...
  • Page 656 Document Revision 4C Electra Elite IPK II Figure 2-19 Multiswitch Site 2 - 632 IPK II VoIP Management System...
  • Page 657 Electra Elite IPK II Document Revision 4C Multiswitch Station Card Scenarios Features Summary (Main Site) Optional Device Configurations Monitor Perform Discover Monitor Station Active Network Equipment Notification Main Phones Phones Card Tests IPK HUB ETU/HUB SNMP switch (Bridge MIB and Mirroring) SNMP switch (Bridge MIB –...
  • Page 658 Document Revision 4C Electra Elite IPK II Switch Configuration Specifics Switch A  When the IVM is positioned on Switch A, as shown in Figure 2-19 Multiswitch Site, a majority of the Telephone communication at the remote site can be monitored because it is a gateway for switches B and C.

  • Page 659: Isdn Compatibility

    Electra Elite IPK II Document Revision 4C ISDN Compatibility Enhancements Version 1500 or higher: The T1/PRI Interface ETU can be programmed as a 4/8/12/16/20/24-port Fractional T1/PRI (when PRG  10-39-01 is Enabled). Supports Called Party Number Enhancement so the IPK II can edit the Called Party Number Parameter ...
  • Page 660 Document Revision 4C Electra Elite IPK II Calling Party Number (CPN) Presentation from Station  Calling Party Number (CPN) Presentation from Station allows each unique station or virtual extension 10-digit number (representing the DID number of the originating station) to be sent out over the ISDN Network, if it is programmed.
  • Page 661 Electra Elite IPK II Document Revision 4C PRI ability requires the installation of DTI-U40 ETU with PRT Firmware version 5.XX or higher. Each ETU (also called a PRI circuit) provides 24 PRI channels (23B + D) 4 with 64K Clear Channel response. The T1/PRI Interface ETU uses a single slot. When installed, the T1/PRI Interface ETU uses the first block of 24 consecutive trunks.
  • Page 662 Document Revision 4C Electra Elite IPK II CO Line Service is not supported.  ISDN – PRI cannot be configured for CO Emulation B-Channel to Trunk Association  When an Incoming ISDN-BRI/PRI call is received, the system assigns the lowest trunk number of the ISDN circuit to the incoming call associated with the B-Channel.
  • Page 663 Electra Elite IPK II Document Revision 4C Trunk Trunk Trunk B-Channel Outgoing Call Number Group Priority Number Station user places outgoing trunk call by dialing Trunk Access code. Outgoing call is placed on the associated B-Channel. …31 ...1 …23 In addition to T1/PRI interface ETUs, PRI also requires a CSU/DSU Unit and ...
  • Page 664 Document Revision 4C Electra Elite IPK II The two different SPIDs for each BRI line, are related to different trunk logical port numbers. One BRI provides two trunk logical ports when it is connected to a CO line. Each SPID is assigned to a different TEI. This relationship is made in the initialization of the BRI line when it is connected to the CO.
  • Page 665 Electra Elite IPK II Document Revision 4C System Availability Terminals Not Applicable Required Component(s) To provide ISDN-PRI trunk connection: DTI-U40 ETU  To provide ISDN-BRI trunk connection: BRT(4)-U20 ETU  NT-1 for each BRI (locally provided)  Related Features Central Office Calls, Answering Central Office Calls, Placing Direct Inward Dialing (DID) Direct Inward Line (DIL)
  • Page 666 Document Revision 4C Electra Elite IPK II Programming ISDN – BRI Installation  10-03-01 ETU Setup – For BRI PKG Set up and confirm the Basic Configuration data for each BRT (4)-U20 ETU. Select the ISDN Line Mode 0 = Not Set 1 = T-Bus (Default) ...
  • Page 667 Electra Elite IPK II Document Revision 4C  10-06-02 ISDN BRI Setup – DID Mode Select the method the system uses when assigning DID Mode to the BRI Circuit. 0 = Route by Called Party Number (default). 1 = Route by Redirecting Number ...
  • Page 668 Document Revision 4C Electra Elite IPK II  10-03-08 ETU Setup (for PRI PKG Setup) – Dial Sending Mode Set up and confirm the Basic Configuration data for each DTI-U40 ETU. 0 = Enblock Sending 1 = Overlap Sending (Default) ...
  • Page 669 Electra Elite IPK II Document Revision 4C  22-11-02 Translation Number Conversion – Target Number For each DID Translation Table entry (1~2000), specify the extension the system dials after translation (24 digits maximum).  22-09-01 DID Basic Data Setup – Expected Number of Digits For each DID Translation Table (1~20), enter the number of digits the table expects to receive from the CO (eight maximum).
  • Page 670 Document Revision 4C Electra Elite IPK II  21-13-01 ISDN Calling Party Number Setup for Extensions Assign each extension a Calling Party Number (maximum 16 digits per entry). The calling number is the subscriber number of the dial-in number. When a call is made by an extension which does not have an Extension Calling Number assigned (Program 21-12), the system sends the calling number for the ISDN trunk defined in Program 21-13.
  • Page 671 Electra Elite IPK II Document Revision 4C SMDR Dialed Digits for either ISDN – BRI or PRI  35-02-15 SMDR Output Options – CLI/DID Number Switching Determine if the CLI/DID Number should be displayed. 0 = Caller ID Number (Default) 1 = DID Calling Number 2 = Caller ID Name ...
  • Page 672 Document Revision 4C Electra Elite IPK II  20-13-23 Class of Service Options (Supplementary Service) – Display the Reason for Transfer Enable (1)/Disable (0) an extension ability to display the reason (Call Forward, Busy, No Answer or DND) a VRS, DID, DISA, or ISDN call is being transferred to their extension. ...
  • Page 673 Electra Elite IPK II Document Revision 4C Programming Flowchart for ISDN-PRI – Answering Calls Start In 10-03-01, determine the mode of the DTI( )-U40 ETU (0=not set, 1=T-Bus) Is the CRC In 10-03-03, enter Multi-Frame In 10-03-03, enter '0'. (CRC4) '1'.
  • Page 674 Document Revision 4C Electra Elite IPK II Should the sub-address In 20-09-03, set the In 20-09-03, set the ID be displayed for extension's COS to '0'. extension's COS to '1'. incoming calls? Should an extension In 20-13-23, set the In 20-13-23, set the be able to display the reason why extension's COS to '0'.
  • Page 675 Electra Elite IPK II Document Revision 4C Do you want In 22-01-04, Do not unanswered PRI In 22-01-04, Reroute enter 0. reroute calls to reroute if enter 0. unanswered? In 22-08-01, enter the no-answer Ring Group for unanswered PRI calls. For each extension in the In 22-04-01, assign Ring Group, in 22-06-01,...
  • Page 676 Document Revision 4C Electra Elite IPK II Programming Flowchart of ISDN-PRI – Placing Calls Start In 10-03-01, determine the mode of the DTI( )-U40 ETU (0=not set, 1=T-Bus) Is the CRC In 10-03-03, enter Multi-Frame In 10-03-03, enter '0'. (CRC4) '1'.
  • Page 677 Electra Elite IPK II Document Revision 4C In 15-01-04, enter 0 Should Caller ID be included In 15-01-04, enter 1 In 10-03-05 enter 0 in the call's setup message? In 10-03-05 enter 1. In 20-09-03, enter 0 to Should telco display the In 20-09-03, enter 1 to disable sub-address calling number's sub-...
  • Page 678 Document Revision 4C Electra Elite IPK II In 21-01-03, enter Is the amount of time the system waits before the interval for the placing the call in a talk state sufficient? trunk interdigit timer. Should extension users In 15-07-01, assign In 15-07-01, do not assign have one-button placing function keys as line...

  • Page 679: K-Ccis - Ip With Iad

    K-CCIS – IP with IAD Enhancements This feature was added with Version 1100. Version 1600 or higher: A remote K-CCIS user can transfer a call directly to an ACD Pilot number. Prior to this  release, this type of transfer was not allowed. Version 2000 or higher: Supports station numbers to be assigned by the 10s group for 4-digit station numbers, 100s ...
  • Page 680 Document Revision 4C Electra Elite IPK II Centralized Day/Night Mode Change (K-CCIS)  Dial Access to Attendant (K-CCIS)  Direct Inward Dialing – K-CCIS  Dual Hold – K-CCIS  Elapsed Time Display – K-CCIS  Flexible Numbering of Stations – K-CCIS ...
  • Page 681 Electra Elite IPK II Document Revision 4C G.711 -Law – highest bandwidth  G.729 – mid-range bandwidth  G.723 – lowest bandwidth  Each voice call will require at least the bandwidth listed in the following table:  Receive Time Default Theoretical Transmit...
  • Page 682 Document Revision 4C Electra Elite IPK II This feature allows Point-to-Multipoint, peer-to-peer connections for calls through the IP  K-CCIS Network. If a call is transferred or forwarded to a different system in the Network, the trunks in the transferring system are released and a new Point-to-Point connection is established.
  • Page 683 Electra Elite IPK II Document Revision 4C Default Setting None System Availability Terminals All Stations Required Software Version 1100 or higher Required Component(s) IAD(8)-U10 ETU with IP CCH for NEAXPI application 1.00 or higher loaded Related Features IP Station (MEGACO) – IAD (Integrated Access Device) Voice Over Programming Refer to the Electra Elite IPK II Key-Common Channel Interface Signaling (K-CCIS) Manual.
  • Page 684 Document Revision 4C Electra Elite IPK II THIS PAGE INTENTIONALLY LEFT BLANK 2 - 660 K-CCIS – IP with IAD...

  • Page 685: K-Ccis - Ip With Pva

    Electra Elite IPK II Document Revision 4C K-CCIS – IP with PVA Enhancements This feature was added with Version 1100. Version 1500 or higher: A 4-port license registration allows users to add CCISoIP Ports in increments of four (4, 8, 12, 16, 20 or ...
  • Page 686 Document Revision 4C Electra Elite IPK II Centralized Billing – K-CCIS  Centralized BLF (K-CCIS)   Centralized Day/Night Mode Change (K-CCIS)  Dial Access to Attendant (K-CCIS)  Direct Inward Dialing – K-CCIS  Dual Hold – K-CCIS  Elapsed Time Display –...
  • Page 687 Electra Elite IPK II Document Revision 4C The PVA(X)-U( ) ETU supports only those codecs that are approved to provide toll-quality  speech paths. The following voice compression methods are supported for the IP CCH for NEAX application:  G.711 -Law –...
  • Page 688 Document Revision 4C Electra Elite IPK II This feature allows Point-to-Multipoint, peer-to-peer connections for calls through the IP  K-CCIS Network. If a call is transferred or forwarded to a different system in the Network, the trunks in the transferring system are released and a new Point-to-Point connection is established.
  • Page 689 Electra Elite IPK II Document Revision 4C PVA Combo Card Service Conditions Version 2000 or higher is required to support the PVA Combo Card Application.  If changing packages on the PVA (for example K-CCIS to Combo), the previous card type ...
  • Page 690 SIP Station are defined as IP Ext or Common  When the PVA Combo Card is installed in the Electra Elite IPK II system, the system  assigns the first available Logical Port Numbers for CCISoIP trunks and SIP trunks are allotted the next available logical port numbers.
  • Page 691 Electra Elite IPK II Document Revision 4C PVA(X)-U( ) ETU with PVA Combo Application Package 1.00 or Higher and Elite IPK II CPUII Version 2000 or Higher. Related Features IP Station – (MEGACO) MG 16 Voice Over Programming Refer to the Electra Elite IPK II Key-Common Channel Interoffice Signaling (K-CCIS) Manual. ...
  • Page 692 Document Revision 4C Electra Elite IPK II THIS PAGE INTENTIONALLY LEFT BLANK 2 - 668 K-CCIS – IP with PVA...

  • Page 693: K-Ccis - T1

    Electra Elite IPK II Document Revision 4C K-CCIS – T1 Enhancements Version 1600 or higher: A remote K-CCIS user can transfer a call directly to an ACD Pilot number. Prior to this release, this type  of transfer was not allowed. Version 2000 or higher: Supports station numbers to be assigned by the 10s group for 4-digit station numbers, 100s group for ...
  • Page 694  Not supported with In-Mail.  Conditions Each Electra Elite IPK II system can have up to four K-CCIS routes.  One DTI-U( ) ETU can be used to support/connect a maximum of four K-CCIS Links.  The Basic Port Package can have up to 63 DTI trunks for K-CCIS voice path.
  • Page 695 When an Electra Elite IPK II system is a tandem system (in the middle) between systems ...
  • Page 696 Electra Elite IPK II Centralized E911 – K-CCIS is supported.  When Centralized E911 – K-CCIS is not used, each Electra Elite IPK II system in a K-CCIS  network must have at least one trunk for Emergency 911 calls.
  • Page 697 Electra Elite IPK II Document Revision 4C System Availability Terminals All Stations Required Component(s) DTI-U30 ETU or higher  CCH(4)-U( ) ETU with firmware 5.0X or higher  The following table shows the KSU system software compatibility with CCH(4)-U( ) ...
  • Page 698 Document Revision 4C Electra Elite IPK II THIS PAGE INTENTIONALLY LEFT BLANK 2 - 674 K-CCIS – T1...

  • Page 699: Last Number Redial

    Last Number Redial Description Last Number Redial allows an extension user to quickly redial the last number dialed. For example, a user may quickly recall a busy or unanswered number without manually dialing the digits. Last Number Redial saves in system memory the last 24 digits a user dials. The number can be any combination of digits 0~9, .
  • Page 700 Document Revision 4C Electra Elite IPK II Related Features Automatic Route Selection Repeat Redial Save Number Dialed Programming  11-12-12 Service Code Setup (for Service Access) – Last Number Dial Assign a service code (#5) to use Last Number Dial. ...
  • Page 701 Electra Elite IPK II Document Revision 4C At the multiline terminal, press Speaker or lift the handset (optional). The system automatically selects a trunk from the same group as your original call.  Press Redial. - OR - At the single line telephone, lift the handset. Dial The system automatically selects a trunk from the same group as your original call and dials the last number ...
  • Page 702 Document Revision 4C Electra Elite IPK II THIS PAGE INTENTIONALLY LEFT BLANK 2 - 678 Last Number Redial...

  • Page 703: Licensing

    Electra Elite IPK II Document Revision 4C Licensing Enhancements Version 1500 or higher license allows for the system to have Session Initiation Protocol (SIP) Trunks/Stations. Version 1600 or higher supports the 30-day promo license. Description Licenses are used to activate certain features and applications for the Electra Elite IPK II. The IPK II provides the following licenses: CPU Licenses The IPK II CPU can be licensed for the following features:...
  • Page 704 Document Revision 4C Electra Elite IPK II Conditions Temporary 10-Day license can be activated only from a Multiline terminal, not PCPro, or  WebPro. Each time the temporary license is activated, the program is read only until the temporary  license expires.
  • Page 705 Electra Elite IPK II Document Revision 4C The 30 Day Promo License can be activated only from PCPro or WebPro, not a Multiline  Terminal. If any CPUII license is activated when the Promo licensing is being used, the CPUII license ...
  • Page 706 Document Revision 4C Electra Elite IPK II System Availability Terminals Required Component(s) Refer to the particular Feature for required component(s) Related Features Programming from a Multiline Terminal Programming  90-37-01 Temporary License – Number of Days Assign the number of days for the Temporary License to run (up to 10 days). Once set, this program is Read Only.

  • Page 707: Line Preference

    Electra Elite IPK II Document Revision 4C Line Preference Description Line Preference determines how a multiline terminal user places and answers calls. There are two types of Line Preference: Incoming Line Preference and Outgoing Line Preference. Incoming Line Preference Incoming Line Preference establishes how a multiline terminal user answers calls. When a call rings the multiline terminal, lifting the handset answers either the ringing call (for Ringing Line Preference) or seizes an idle line (for Idle Line Preference).
  • Page 708 Document Revision 4C Electra Elite IPK II Default Setting Enabled System Availability Terminals Multiline Terminals Required Component(s) None Related Features Direct Inward LIne Ring Groups Trunk Groups Programming  14-05-01 Trunk Group – Trunk Group Number For Auto-Answer of Non-Ringing Lines, assign trunks to trunk groups. This is part of Trunk Group Routing programming.
  • Page 709 Electra Elite IPK II Document Revision 4C  15-01-02 Basic Extension Data Setup – Outgoing Trunk Line Preference Enable (1)/Disable (0) Outgoing Trunk Line Preference for extensions.  15-02-10 Multiline Telephone Basic Data Setup – Ringing Line Preference for Trunk Calls Enable Idle (0)/Ringing (1) Line Preference for trunk calls.
  • Page 710 Document Revision 4C Electra Elite IPK II Operation Ringing Trunk or intercom (ICM) call: Lift the handset or press Speaker.  The setting assigned for PRG 15-02-10 and PRG 22-01-01 determines which call is answered first. 2 - 686 Line Preference...

  • Page 711: Long Conversation Cutoff

    Electra Elite IPK II Document Revision 4C Long Conversation Cutoff Description For incoming and outgoing central office calls, each trunk can be programmed to disconnect after a defined time. The time begins when the trunk is seized and the call disconnects after the time expires. When used with the Warning Tone for Long Conversation feature, the system can provide a warning tone on outgoing trunks calls before the call is disconnected.
  • Page 712 Document Revision 4C Electra Elite IPK II Related Features Central Office Calls, Answering Central Office Calls, Placing Direct Inward System Access (DISA) Tie Lines Warning Tone for Long Conversation Programming  14-01-14 Basic Trunk Data Setup – Long Conversation Cutoff Enable (1)/Disable (0) a trunk user ability to disconnect incoming and outgoing central office calls automatically.
  • Page 713 Electra Elite IPK II Document Revision 4C Operation This feature is automatic once it is programmed. Long Conversation Cutoff 2 - 689...
  • Page 714 Document Revision 4C Electra Elite IPK II 2 - 690 Long Conversation Cutoff...

  • Page 715: Meet Me Conference

    Meet Me Conference Description With Meet Me Conference, an extension user can set up a Conference with their current call and up to 31 other internal or external parties. Each party joins the Conference by dialing a Meet Me Conference code. Meet Me Conference lets extension users have a telephone meeting –...
  • Page 716 Document Revision 4C Electra Elite IPK II Related Features Conference Meet Me Paging Programmable Function Keys Programming  For additional programming for Paging, refer to the Paging External and Paging Internal features.  15-07-01 Programmable Function Keys Assign function keys for Conference (code 07). ...
  • Page 717 Electra Elite IPK II Document Revision 4C Single Line Telephone While on a call, hookflash and dial #1. Dial 703 and the External Paging zone code (1~8 or 0 for All Call). - OR - Dial 1 and the Combined Paging Zone code 1~8 (for Internal/External Zones 1~8) or 0 (for ...
  • Page 718 Document Revision 4C Electra Elite IPK II When a co-worker answers your page, press hookflash twice. Repeat steps 1~4 for each co-worker you want to add. To join a Meet Me Internal Conference: At the multiline terminal, press Speaker (or lift the handset). - OR - At the single line telephone, lift the handset.

  • Page 719: Meet Me Paging

    Electra Elite IPK II Document Revision 4C Meet Me Paging Description Meet Me Paging allows an extension user to Page a co-worker and privately meet with them on a Page zone. The Paging zone is busy to other users while the meeting takes place. While the co-workers meet on the zone, no one else can hear the conversation, join in or make an announcement using that zone.
  • Page 720 Document Revision 4C Electra Elite IPK II Related Features Meet Me Conference Meet Me Paging Transfer Paging, External Paging, Internal Programmable Function Keys Programming  For additional programming information on Paging, refer to the Paging, External Paging, Internal features.  15-07-01 Programmable Function Keys Assign function keys for External Zone Paging (code 19 + zone), External All Call Paging (code...
  • Page 721 Electra Elite IPK II Document Revision 4C Announce the zone. - OR - At the multiline terminal, press the External Paging Zone key (PRG 15-07 or SC 751: 19 + zone). Announce the zone. To join a Meet Me External Page: At the multiline terminal, press Speaker or pick up the handset.
  • Page 722 Document Revision 4C Electra Elite IPK II Dial 763 (if your extension is in the zone called). - OR - Dial 764 and the zone number (if your extension is not in the zone called). - OR - Press the Meet Me Conference/Paging Pickup key (PRG 15-07 or SC 751: 23) if your extension is in the zone called.

  • Page 723: Meet Me Paging Transfer

    Electra Elite IPK II Document Revision 4C Meet Me Paging Transfer Description If a user wants to Transfer a call to a co-worker but they do not know where the co-worker is, they can use Meet Me Paging Transfer. With Meet Me Paging Transfer, the user can Page the co-worker and have the call automatically Transfer when the co-worker answers the Page.
  • Page 724 Document Revision 4C Electra Elite IPK II Related Features Meet Me Conference Meet Me Paging Paging, External Paging, Internal Programmable Function Keys Programming  For additional programming information on Paging, refer to the Paging, External Paging, Internal features.  15-07-01 Programmable Function Keys Assign function keys for External Zone Paging (code 19 + zone), External All Call Paging (code 20), Internal Zone Paging (code 21 + zone) and Meet Me Conference/Paging Pickup (code 23).
  • Page 725 Electra Elite IPK II Document Revision 4C Press the External Paging Zone key (PRG 15-07 or SC 751: 19 + zone). - OR - Dial 703 and the External Paging Zone code (1~8 or 0 for All Call). - OR - Dial 1 and the Combined Paging Zone code 1~8 (for Internal/External Zones 1~8) or 0 (for ...
  • Page 726 Document Revision 4C Electra Elite IPK II Press Internal Paging Zone key (PRG 15-07 or SC 751: 20 + zone). - OR - Dial 701 and the Internal Paging Zone code (0~9 or 00~64). - OR - Dial 1 and the Combined Paging Zone code 1~8 (for Internal/External Zones 1~8) or 0 (for ...

  • Page 727: Memo Dial

    Electra Elite IPK II Document Revision 4C Memo Dial Description While on an outside call, Memo Dial lets a multiline terminal user store an important number for easy redialing later on. The telephone can be like a notepad. For example, a user could dial Directory Assistance and ask for a client’s telephone number.
  • Page 728 Document Revision 4C Electra Elite IPK II Related Features Central Office Calls, Placing Last Number Redial Save Number Dialed Programming  15-07-01 Programmable Function Keys Assign a function key for Memo Dial (code 31). Operation To store a number while you are on a call: While on a call, press Memo Dial key (PRG 15-07 or SC 751: 31).
  • Page 729 Electra Elite IPK II Document Revision 4C To cancel (erase) a stored Memo Dial number: Press Speaker. Press the Memo Dial key (PRG 15-07 or SC 751: 31). Memo Dial 2 - 705...
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  • Page 731: Message Waiting

    Electra Elite IPK II Document Revision 4C Message Waiting Enhancements Version 1600 or higher: Allows the flash rate and color of the Message Waiting LED to be configured for the following conditions:  Message Waiting Lamp Cycle for Calling Extension (PRG 15-02-35) ...
  • Page 732 Document Revision 4C Electra Elite IPK II This option is not available with a networked voice mail – the voice mail must be local. Refer to the Voice Mail Integration (Analog) on page 2-1057 feature for the feature operation. LED Color Indication The software allows you to select whether the Message Wait LED located at the top of the multiline terminal flashes green (0) or red (1) when a Message Wait indication is flashing.
  • Page 733 Electra Elite IPK II Document Revision 4C Default Setting Enabled System Availability Terminals All Terminals Required Component(s) None Related Features Handsfree Answerback/Forced Intercom Ringing Hotel/Motel Programmable Function Keys Voice Mail Message Indication on Line Keys Voice Response System (VRS) Programming ...
  • Page 734 Document Revision 4C Electra Elite IPK II  15-02-35 Multiline Telephone Basic Data Setup – Message Waiting Lamp Cycle for Calling Extension (Version 1600 or higher required) This option allows you to select the Message Waiting flash pattern for the station that set the Message Waiting reminder.
  • Page 735 Electra Elite IPK II Document Revision 4C  20-06-01 Class of Service for Extensions Assign a Class of Service (1~15) to an extension.  20-13-07 Class of Service Options (Supplementary Service) – Message Waiting Enable (1)/Disable (0) an extension user ability to leave Messages Waiting. ...
  • Page 736 Document Revision 4C Electra Elite IPK II To cancel all your Messages Waiting:  This includes messages you have left for other extensions and messages other extension have left for you. At the multiline terminal, press Speaker. - OR - At the single line telephone, lift the handset.

  • Page 737: Microphone Cutoff

    Electra Elite IPK II Document Revision 4C Microphone Cutoff Description Microphone Cutoff lets a multiline terminal user turn off their telephone handsfree or handset microphone anytime. When activated, Microphone Mute prevents the caller from hearing conversations in the user’s work area. The user may turn off the microphone while their telephone is idle, busy on a call or ringing.
  • Page 738 Document Revision 4C Electra Elite IPK II Related Features Handsfree Answerback/Forced Intercom Ringing Handset Mute Programmable Function Keys Programming  15-07-01 Programmable Function Keys If an extension needs handset microphone cutoff, program a Handset Transmission Cutoff key (code 40). To program a MIC Cutoff key, use code 02 as the entry. The MIC Cutoff key mutes conversation on a handsfree call, while the Handset Transmission Cutoff key mutes the handset transmission on a non-handsfree call.

  • Page 739: Multiline Conference Bridge

    Electra Elite IPK II Document Revision 4C Multiline Conference Bridge Description Multiline Conference Bridge allows any intercom or outside caller to call the CNF(8)-U( ) ETU to place a multiparty conference call. Each CNF(8)-U( ) ETU supports one 8-party conference or two 4-party conferences regulated by a switch setting.
  • Page 740 Document Revision 4C Electra Elite IPK II Required Component(s) CNF(8)-U( ) ETU Related Features None Programming  10-09-01 DTMF and Dial Tone Circuit Setup Assign at least one circuit for DTMF reception (type 0 or 1). Use the following as a guide when allocating DTMF receivers: In light traffic sites, allocate one DTMF receiver for every 10 devices that use them.
  • Page 741 Electra Elite IPK II Document Revision 4C Operation Setup Procedures To set the Supervisor Password: Call the Conference Bridge extension number, and wait for the voice prompt. Dial the default Supervisor Password (0 0 0 0), then dial #. Follow the voice prompt, and enter the setting verification mode (#). Then enter system set mode. Follow the voice prompt to change Supervisor Password (4~8 digits).
  • Page 742 Document Revision 4C Electra Elite IPK II To start a conference call using outside DIT: Call a trunk that is set as DIT to Conference Bridge. When the voice prompt is heard, enter the Conference Bridge 1 or 2 password, and dial #. Start the conference.

  • Page 743: Multimedia Conference Bridge

    Electra Elite IPK II Document Revision 4C Multimedia Conference Bridge Enhancements The following enhancements are available with CNF(16)-U20 ETU V1.10 firmware or higher. A conference organizer can end a conference prior to its scheduled end.  DTMF signals are consumed by the conference bridge and therefore are not played to all participants. ...
  • Page 744 Document Revision 4C Electra Elite IPK II Simple Mode When configured as an 8-port ETU the following conferences are available: One 8-party conference  Two 4-party conferences (default)  When configured as a 16-port ETU the following conferences and conditions are available: One 16-party conference ...
  • Page 745 Electra Elite IPK II Document Revision 4C The CNF(16)-U20 ETU is a standalone Conference Bridge that cannot be linked with  another CNF ETU to increase the number of conferences. Conference ports should be placed in a Class of Service (COS) with no enabled alert tones. ...
  • Page 746 Document Revision 4C Electra Elite IPK II Feature Simple Mode Advanced Mode Admission Control Selected by originator per conference (FUTURE). Host Required Selected by originator per conference. Conferences Scheduled Selected by originator per conference. by Date and Time Custom Greeting One custom greeting per CNF(16)-U20 ETU.
  • Page 747 Electra Elite IPK II Document Revision 4C Gateway: 0.0.0.0 The PC and CNF ETU must be connected using either a straight Ethernet cable, crossover cable, or a small HUB. The CNF(16)-U20 ETU uses Medium Dependent Interface Crossover (MDIX) sensing protocol that allows the ETU to automatically sense the type (straight or crossover) of Ethernet cable used.
  • Page 748 Document Revision 4C Electra Elite IPK II To join a conference from an outside location: Dial the number associated with the conference pilot number. Dial conference password, and press Record name at prompt, and press Enter the conference. 2 - 724 Multimedia Conference Bridge...

  • Page 749: Multiple Trunk Types

    Electra Elite IPK II Document Revision 4C Multiple Trunk Types Description The IPK II supports many different Trunks in the system (DID, E&M Tie Lines, Loop Start, Ground Start, ISDN BRI, ISDN PRI, and T-1 trunks). The system supports up to 200 trunks in the system, with the expanded port package, and a maximum of 56 trunks in the basic port package.
  • Page 750 Document Revision 4C Electra Elite IPK II CO Message Caller Loop Ground Waiting Control Start Start Branch  Indication COI(4)-U10 COI(8)-U10 COID(4)-U10 COID(8)-U10 COIB(4)-U10 COIB(4)-U20 COIB(4)-U30 COIB(8)-U20 COIB(8)-U30 Caller ID is not supported for Ground Start trunks.  ISDN BRI Refer to the ISDN Compatibility on page 2-635 feature for related information.
  • Page 751 Electra Elite IPK II Document Revision 4C Default Setting None System Availability Terminals All Terminals Required Component(s) Any Trunk ETU Related Features Automatic Route Selection Call Appearance (CAP) Keys Caller ID Direct Inward Dialing (DID) ISDN Compatibility T1 Trunking (with ANI/DNIS Compatibility) Programming Loop Start/Ground Start Trunks ...
  • Page 752 Document Revision 4C Electra Elite IPK II  22-02-01 Incoming Call Trunk Setup For each Night Service mode, enter service type for each trunk.  81-10-01 COI Initial Data Setup – DP Interdigit Time Selection Select the DP Interdigit Time (minimum pause time between Dial Pulses). [default: 1, (Pattern B)] ...
  • Page 753 Electra Elite IPK II Document Revision 4C  14-05-01 Trunk Group – Trunk Group Number Program Tie Lines of similar type into the same trunk group. The system uses trunk groups for outgoing access to Tie Lines (i.e., Service Code 704 + group). Also see Program 34-05-01. Options: Trunk group numbers 1~200 Priority: 1~200...
  • Page 754 Document Revision 4C Electra Elite IPK II  21-05-01 Toll Restriction Class – International Call Restriction Table  21-05-02 Toll Restriction Class – International Call Permit Code Table  21-05-04 Toll Restriction Class – Maximum Number of Digits Table Assignment ...
  • Page 755 Electra Elite IPK II Document Revision 4C  34-02-01 E&M Tie Line Class of Service Assign the Tie Line Class of Service (1~15). Use Program 20-14-01 to set the Tie Line Class of Service options. You cannot use Program 20-06 ~ Program 20-17 to assign Class of Service to Tie Lines.
  • Page 756 Document Revision 4C Electra Elite IPK II  80-03-01 through 80-03-08 DTMF Tone Receiver Setup  80-04-01 through 80-04-09 Call Progress Tone Detector Setup If required, modify the criteria for dial tone detection and call progress tone detection for Tie Line calls.
  • Page 757 Electra Elite IPK II Document Revision 4C  81-11-10 Tie Line Initial Setup – Wink/Delay Signal Detect Timeout Selection Specify a maximum time for receiving an acknowledgment signal from a distant system before sending a busy tone. (default: 7 seconds) ...
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  • Page 759: Music On Hold

    Music on Hold feature of telecommunications systems. NEC America, NEC Unified Solutions, Inc., and NEC Infrontia hereby disclaim any liability arising out of the failure to obtain such a license.
  • Page 760 ESIB(8)-U10 ETUs and ESIE(8)-U10 ETUs do not support the PGD(2)-U10 ADP.  A maximum of 56 PGD(2)-U10 ADP units can be installed in an IPK II system. Refer to the  Electra Elite IPK II System Hardware Manual for more information. Default Setting Disabled System Availability...
  • Page 761 Electra Elite IPK II Document Revision 4C Programming Start Note: Other ACI programming may be necessary. Refer to Analog Communications Interface (ACI) on page 2-45. Should a trunk use the CPU, or the external In 14-08-01, source connected to the In 14-08-01, ACI Port enter 0.
  • Page 762 PGD(2)-U10 ADP from the system, delete the type setting, and, with the jumper straps positioned correctly in the PGD(2)-U10 ADP, reconnect the module to the system. Refer to the Electra Elite IPK II System Hardware Manual for the jumper strap settings.
  • Page 763 Electra Elite IPK II Document Revision 4C  33-01-01 ACI Port Type Setup Set each ACI software ports for input (1) or input/output (2). Use input ports for Music on Hold sources. Use output ports for External Paging/Ringer Control. ACI Ports: 1~96 (default: 2) ...
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  • Page 765: Name Storing

    Name Storing Enhancements With Version 1500 or higher, telephones that are not connected or uninstalled, do not show up in the Extension Directory. With Version 1600 or higher: Station Number and Name can be removed from the display when the phone is idle based on ...
  • Page 766 Document Revision 4C Electra Elite IPK II If a name is not assigned to the Extension/Virtual Extensions, it does not show in the  Extension Directory. Extension Directory only shows telephones/virtual extensions that have a name assigned in  PRG 15-01-01. Default Setting Enabled System Availability...
  • Page 767 Electra Elite IPK II Document Revision 4C  20-13-47 Class of Service Options (Supplementary Service) – Station Number Display (Version 1600 or higher required) Enable (1)/Disable (0)) the Station Number Display when the telephone is idle. (default: 1)  20-13-48 Class of Service Options (Supplementary Service) –...
  • Page 768 Document Revision 4C Electra Elite IPK II Table 2-29 Keys for Entering Names Use this keypad digit . . . When you want to. . . Enter characters: ¨ Æ 1 @ [ ¥ ] ^ _ ` { | } Á...

  • Page 769: Night Service

    Electra Elite IPK II Document Revision 4C Night Service Description Night Service lets system users activate one of the Night Service modes. Night Service redirects calls to their night mode destination, as determined by Assigned and Universal Night Answer programming. A user typically activates Night Service after normal working hours, when most employees are unavailable to answer calls.
  • Page 770 Document Revision 4C Electra Elite IPK II Automatic Night Service The system allows or denies Automatic Night Service. If allowed, the calls route according to the service patterns programmed. The Night Service programming is stored in the RAM memory. This means that if the system is not using the Automatic Night Service, for a power failure while in night mode, when the power is restored, the system continues to be in night mode.
  • Page 771 Electra Elite IPK II Document Revision 4C Default Setting System is always in Mode 1 System Availability Terminals Not Applicable Required Component(s) None Related Features Central Office Calls, Answering Central Office Calls, Placing Direct Station Selection Paging, External Programmable Function Keys Ring Groups Programming ...
  • Page 772 Document Revision 4C Electra Elite IPK II  11-12-43 Service Code Setup (for Service Access) – Answer No-Ring Line (Universal Answer) Customize the service code (#0) used to manually answer a Universal Night Answer.  11-12-50 Service Code Setup (for Service Access) – General Purpose Relay Define the service code used for turning the general purpose relay on and off (default = 780).
  • Page 773 Electra Elite IPK II Document Revision 4C  15-06-01 Trunk Access Map for Extensions For Universal Night Answer (UNA) answering, assign Trunk Access Maps (1~200) to extensions. Make one entry for each Night Service mode.  15-07-01 Programmable Function Keys Assign Night Service function keys (09) to extensions and set the key for the proper mode (Day, Night, Rest, etc.).
  • Page 774 Document Revision 4C Electra Elite IPK II  31-05-01 Universal Night Answer/Ring Over Page For each Night Service Mode, assign which trunks should ring which External Paging Zones. Operation To activate Night Service by dialing codes: At a Multiline Terminal, press Speaker. - OR - At the single line telephone, lift the handset.

  • Page 775: Off-Hook Signaling

    Off-Hook Signaling Description Off-Hook ringing alerts a Multiline Terminal user that an incoming outside call is ringing to that station during another call. Off-Hook Signaling helps important callers get through, without waiting in line for the called extension to become free. The system provides the following Off-Hook Signaling options: Called Extension Block ...
  • Page 776 Document Revision 4C Electra Elite IPK II Block Manual Off-Hook Signals  This Class of Service option enables/disables a busy extension user ability to block off-hook signals manually sent from a co-worker. If disabled (not blocked), callers can dial at busy or busy/ ...
  • Page 777 Electra Elite IPK II Document Revision 4C System Availability Terminals All Multiline and Single Line Terminals Required Component(s) None Related Features Callback Call Waiting/Camp-On Direct Inward Dialing (DID) Handsfree and Monitor Hotline Intercom One-Touch Calling Programmable Function Keys Reverse Voice Over Single Line Telephones, Analog 500/2500 Sets Programming ...
  • Page 778 Document Revision 4C Electra Elite IPK II  15-02-12 Multiline Telephone Basic Data Setup – Off-Hook Ringing For each extension, set Off-Hook Ringing type: 0 (muted), 1 (none), 3 (beep in speaker), 4 (beep in handset), 5 (Speaker & Handset Beep). DID, DNIS and DIL trunks can use any of the four options - normal/ring group trunks can use only options 0 or 1.
  • Page 779 Electra Elite IPK II Document Revision 4C Operation To send Off-Hook signals to an extension busy on a call:  Your extension may send off-hook signals automatically. Dial 7. - OR - Press Off-Hook Signaling key (PRG 15-07 or SC 751: 33). You hear ringback.
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  • Page 781: One-Digit Dial Option

    Electra Elite IPK II Document Revision 4C One-Digit Dial Option Enhancements Version 1600 and higher is required. Description When a caller to an ACD Group is being played a Voice Response System (VRS) Delay Announcement they can dial a one-digit option to dial out of the Group. The One-Digit Dial Out option can be pressed during the Announcement only, for X seconds after the Announcement only, or both.
  • Page 782 Document Revision 4C Electra Elite IPK II Related Features Automatic Call Distribution (ACD) Voice Response System (VRS) Programming  41-08-03 ACD Overflow Options – Delay Announcement Source Type For each ACD Group (1~64), assign the announcement message types. Delay Announcement functions are not available for ACD pilot number call.
  • Page 783 Electra Elite IPK II Document Revision 4C  41-11-01 VRS Delay Announcement – Delay Message Start Timer For each ACD Group (01~64), determine the time (0~64800 seconds) the system waits before playing the delay message. This program is activated when the delay announcement source and options are assigned as VRS in Program 41-08-03.
  • Page 784 Document Revision 4C Electra Elite IPK II Operation None 2 - 760 One-Digit Dial Option...

  • Page 785: One-Touch Calling

    Electra Elite IPK II Document Revision 4C One-Touch Calling Description One-Touch Calling gives a multiline terminal user one-button access to extensions, trunks, speed dial bins and selected system features. This saves users time when accessing co-workers, clients and features they use most often. Instead of dialing a series of codes, the user need only press the One-Touch key.
  • Page 786 Document Revision 4C Electra Elite IPK II The @ symbol can be entered in the dial string of a DSS/One Touch button. The @ applies  only to ISDN and Intercom calls. When using the @, the system waits for the destination to answer (answer supervision), and then sends the rest of the digits.
  • Page 787 Electra Elite IPK II Document Revision 4C Operation Programmable Function Keys To define a Programmable Function Key as a One-Touch Key: Dial the service code for Function Key Programming (PRG 11-11-17, 751 by default). Press the key to be defined. Dial 01 (DSS/One-Touch Key Operation).
  • Page 788 Document Revision 4C Electra Elite IPK II For Central Office Calls, Placing (Trunk Calling): a. a. Dial the general trunk access code (9). - OR - Dial the specific Trunk Service Code (#9) plus the trunk number (e.g., 005). - OR - Dial the Trunk Group Service Code (704) plus the trunk group number (e.g., 1).

  • Page 789: Operator

    Electra Elite IPK II Document Revision 4C Operator Enhancements Version 1500 and higher allows multiple Operator Groups. Description When an extension user dials 0, calls are routed to a main system operator. The operator can answer and route outside calls or locate employees using the Page feature. A maximum of eight operators are available.
  • Page 790 Document Revision 4C Electra Elite IPK II Required Component(s) None Related Features Attendant Call Queuing Programming  20-01-01 System Options – Operator Access Mode Set up priority of a call when calling an operator telephone (0 = Step, 1 = Circular). (default: 0) ...

  • Page 791: (Opx) Off-Premise Extension

    Electra Elite IPK II Document Revision 4C (OPX) Off-Premise Extension Description Off-Premise Extension allows a single line telephone, located remotely from the main installation site, to access the system features with the same abilities as an on-premise single line telephone. Conditions Each OPX(2)-U( ) ETU provides two circuits.
  • Page 792 Document Revision 4C Electra Elite IPK II Programming Refer to Single Line Telephones, Analog 500/2500 Sets on page 2-883 for related programming. Operation Normal call handling procedures for single line telephones apply. 2 - 768 (OPX) Off-Premise Extension...

  • Page 793: Paging, External

    Paging allows a user to locate another employee or make an announcement without calling each extension individually. The Electra Elite IPK II system allows up to eight External Paging zones, or a common zone output provided by the KSU (Speaker 9). All other speakers (1~8) require a port on a PGD(2)-U10 ADP, with a maximum of two external paging circuits per module.
  • Page 794 Document Revision 4C Electra Elite IPK II DID and DIL trunks do not ring external page speakers. Only trunks defined as normal in  Program 22-02-01 ring external page speakers. Paging keys can be assigned on Programmable Function Keys and Direct Station Selection ...
  • Page 795 Electra Elite IPK II Document Revision 4C Required Component(s) ESIB(8)-U20 ETU for PGD(2)-U10 ADP  ESIE(8)-U20 ETU for 2nd channel support  PGD(2)-U10 ADP for Zone Paging  1- or 2-way amplifier and speakers (locally provided)  Related Features Central Office Calls, Placing Direct Inward Dialing (DID) Direct Inward Line (DIL) Direct Station Selection...
  • Page 796 Document Revision 4C Electra Elite IPK II  20-13-29 Class of Service Options (Supplementary Service) – Paging Display Turn Off (0) or On (1) an extension user ability to display incoming internal paging information. (default: 1)  31-01-02 System Options for Internal/External Paging – Page Announcement Duration Set the maximum allowable time (0~64800 seconds) for a Paging announcement.
  • Page 797 Electra Elite IPK II Document Revision 4C - OR - At the multiline terminal, press Speaker or pick up the handset. - OR - At single line telephone, lift the handset. Dial 703 and the External Paging Zone code (1~8 or 0 for All Call). - OR - Dial 1 and the Combined Paging Group code (1~8 or 0 for Internal/External All Call).
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  • Page 799: Paging, Internal

    Electra Elite IPK II Document Revision 4C Paging, Internal Description Internal Paging lets extension users broadcast announcements to other multiline terminal users. When a user makes a Zone Paging announcement, the announcement broadcasts to all idle extensions in the zone dialed. With All Call Paging, the announcement broadcasts to all idle extensions programmed to receive All Call Paging.
  • Page 800 Document Revision 4C Electra Elite IPK II A single line telephone can initiate an Internal Zone page, but cannot receive an Internal  Zone Page. Default Setting Enabled System Availability Terminals All Multiline Terminals Single Line Telephones Required Component(s) None Related Features Meet Me Paging Meet Me Paging Transfer...
  • Page 801 Electra Elite IPK II Document Revision 4C  20-13-29 Class of Service Options (Supplementary Service) – Paging Display Turn Off (0) or On (1) an extension user ability to display incoming internal paging information.(Default: 1)  31-01-01 System Options for Internal/External Paging – All Call Paging Zone Name Assign a name to the All Call Internal Paging Zone.
  • Page 802 Document Revision 4C Electra Elite IPK II 00 for All Call). - OR - Press Speaker or lift the handset. Dial 701 and the Paging Zone number (0~9 or 00~64). Dialing 0 or 00 calls All Call Internal Paging.  - OR - Dial 1 and the Combined Paging Group code 1~8 or 0 (for Internal/External All Call).

  • Page 803: Park

    Electra Elite IPK II Document Revision 4C Park Enhancements Version 2000 or higher provides the ability to perform Call Park – Step Call by pressing one key to find and park a call in an idle park location. The park location is displayed. Description Park places a call in a waiting state (called a Park Orbit) so that an extension user may pick it up.
  • Page 804 Document Revision 4C Electra Elite IPK II When the terminal that has a call in Personal Park is unplugged, the Personal Park is  released and the held caller is placed on Non-Exclusive Hold. The following table indicates what condition the service codes and Programmable Function ...
  • Page 805 Electra Elite IPK II Document Revision 4C System Availability Terminals Al Terminals Required Component(s) None Related Features Caller ID Call Arrival (CAR) Keys Direct Station Selection Hold Programmable Function Keys Programming  11-12-31 Service Code Setup (for Service Access) – Park Hold Set the service code which should be used for placing a call in Park (default: #6).
  • Page 806 Document Revision 4C Electra Elite IPK II Park key (code 07).   15-18-01 Virtual Extension Key Enhanced Options – Virtual Extension Key Operation Mode Set whether an incoming call to a Virtual Extension/CAR resides on the Virtual Extension/CAR key once answered (1) or appears on a CAP Key/CO Appearance Line key (0). This setting applies to Multiline Terminals, single line telephones and virtual extension numbers (default: 0).
  • Page 807 Electra Elite IPK II Document Revision 4C Press Speaker to hang up. If not picked up, the call recalls to you.  - OR - At the multiline terminal or 2-button telephone, press Hold. - OR - At a 500/2500 single line telephone, hookflash. Dial 6 and the Park orbit (01~64).
  • Page 808 Document Revision 4C Electra Elite IPK II Press the Personal Park key (PRG 15-07 or SC 752: 07).  - OR - Press Hold and dial 757. - OR - Press Hold and the Personal Park key (PRG 15-07 or SC 752: 07).
  • Page 809 Electra Elite IPK II Document Revision 4C To display Caller ID for a call in Park:  With Program 15-02-08 set to 0 (preselect) for this feature. With Program 15-02-08 set to 0 (preselect) and a call in Park, press the Park key. (PRG 15-07 or SC 752: 04).
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  • Page 811: Pbx Compatibility

    Electra Elite IPK II Document Revision 4C PBX Compatibility Description You can connect your telephone system trunks to Centrex/PBX lines, rather than Telco trunk circuits. This makes the trunk inputs to the system 500/2500 type compatible Centrex/PBX extensions, rather than Telco circuits. PBX Compatibility lets the system be a node (i.e., satellite) in a larger private telephone network.
  • Page 812 Document Revision 4C Electra Elite IPK II Except for dialing the PBX access code, users place calls on PBX trunks just like other  trunks. All relevant access programming applies. Refer to the Central Office Calls, Placing on page 2-195 feature for more details.
  • Page 813 Electra Elite IPK II Document Revision 4C Related Features Account Code Entry Call Forwarding – Centrex Central Office Calls, Answering Central Office Calls, Placing Code Restriction Direct Inward Line (DIL) Direct Inward System Access (DISA) Flash Pulse to Tone Conversion Ring Groups Speed Dial –...
  • Page 814 Document Revision 4C Electra Elite IPK II  14-04-01 Behind PBX Setup – Type of Connection For each PBX trunk port, enter 1. Make a separate entry for each Night Service mode.  21-04-01 Toll Restriction Class for Extensions Assign a Toll Restriction Class (1~15) to each extension. (default: 2) ...
  • Page 815 Electra Elite IPK II Document Revision 4C Dial the PBX access code and number. - OR - Press the PBX trunk key (PRG 15-07 or SC 752: 01 + 1 to 200).  Dial the PBX access code and number. In all cases above, Toll Restriction may prevent your call.
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  • Page 817: Pc Programming

    Electra Elite IPK II Document Revision 4C PC Programming Enhancements Version 1100 or higher provides updated PCPro software that includes a database conversion tool and supports DESI. Version 1600 or higher: PC Programming software allows the Terminal Type to be assigned and saved for DESI export.
  • Page 818 Document Revision 4C Electra Elite IPK II An overview of the three programming applications is given below. PCPro (Direct) PCPro (Modem) Handset WebPro PCPro (IP) (IP) Figure 2-20 PC Programming Overview Enhancements IPK to IPK II Conversion – With Version 1100 or higher, PCPro, in conjunction with a new version of IPK SAT, can convert an IPK database to IPK II.
  • Page 819 Electra Elite IPK II Document Revision 4C IP (LAN) connections are established via the Ethernet connector on the CPUII card.  Set up the COM port to match the KTS (PRG 10-21-02 on the KTS) IP address of the KTS (PRG 10-12-01 on the KTS) User Name/Password is taken from PRG 90-02 on the KTS...
  • Page 820 Document Revision 4C Electra Elite IPK II If using WebPro, a user can connect only via IP. To connect, launch a web browser (i.e., IE or Mozilla) and enter the IP address of the switch (refer to Figure 2-22 WebPro Login Screen.) IP Address of the KTS (PRG 10-12-01 on the KTS)
  • Page 821 Electra Elite IPK II Document Revision 4C Item Requirement If using IP connections, PCPro needs TCP TCP Port port 8000 to be open between the KTS and the host PC, because communication between PCPro and the KTS occurs on this port.
  • Page 822 Document Revision 4C Electra Elite IPK II To access the modem over K-CCIS, route the modem access service code to the target  switch. Do not call a station that is call forwarded to the service code. When accessing the modem over K-CCIS, enter the service code to be dialed in PC Pro.
  • Page 823 Electra Elite IPK II Document Revision 4C Required Component(s) Each copy of installed PC Programming requires a license. Related Features None Programming  10-12-01 CPUII Network Setup – IP Address Assign the CPU IP address if PC Programming is required via LAN. This program item must be set if WebPro access is required.
  • Page 824 Document Revision 4C Electra Elite IPK II  90-26 Program Access Level Setup Define access levels to each program. This program defines which administrator accounts in PRG 90-02 can access the program. If a program is not accessible, it does not appear in PCPro/ WebPro.
  • Page 825 Electra Elite IPK II Document Revision 4C Feature Application Feature Comments PCPro WebPro Help in WebPro is more simplified than Programming Screen Help Text: System Data Help Text in PCPro. Control Hint Text Smart Links – WebPro has more simplified links than PCPro.
  • Page 826 Document Revision 4C Electra Elite IPK II Feature Application Feature Comments PCPro WebPro WebPro has a simplified search facility. QuickSearch It applies only to programs. PCPro provides extensive searching on programs, Wizards and IPK cross-referencing. Reports System Data – PCPro can generate various reports based on values in the database.
  • Page 827 Electra Elite IPK II Document Revision 4C Feature Application Feature Comments PCPro WebPro – The KTS CPU firmware can be Software Firmware Upload Updates upgraded via PCPro. Licensing / PCPro Registration – PCPro requires product registration. Feature Activation KTS Feature Activation Licensed KTS features can activated via PCPro/WebPro.
  • Page 828 Document Revision 4C Electra Elite IPK II THIS PAGE INTENTIONALLY LEFT BLANK 2 - 804 PC Programming...

  • Page 829: Power Failure Transfer

    When power is restored to the system, Power Failure Transfer is cancelled. Calls in  progress on Power Failure Transfer lines are disconnected. Refer to the Electra Elite IPK II System Hardware Manual for the MDF Pin Numbers and  PFT Connections (Power Failure Transfer Relay 1).
  • Page 830 Document Revision 4C Electra Elite IPK II Required Component(s) SLI(4)/(8)-U( ) ETU Related Features None Programming  14-02-09 Analog Trunk Data Setup – Busy Tone Detection 0 = Disable (default) 1 = Enable (default: 0)  14-02-14 Analog Trunk Data Setup – Loop Start/Ground Start 0 = Loop Start (default) 1 = Ground Start Operation...

  • Page 831: Prime Line Selection

    Electra Elite IPK II Document Revision 4C Prime Line Selection Description Prime Line Selection allows a multiline terminal user to place or answer a call over a specific trunk by lifting the handset. The user does not have to press a key or dial a code. This simplifies handling calls on a frequently used trunk.
  • Page 832 Document Revision 4C Electra Elite IPK II System Availability Terminals Any Station Required Component(s) None Related Features Central Office Calls, Placing Direct Inward Dialing (DID) Direct Inward Line (DIL) Direct Inward System Access (DISA) Line Preference Programming  14-05-01 Trunk Group – Trunk Group Number Assign Prime Line to a separate trunk group for outgoing Prime Line selection.
  • Page 833 Electra Elite IPK II Document Revision 4C  15-02-10 Multiline Telephone Basic Data Setup – Ringing Line Preference for Trunk Calls Enter 1 if lifting the handset should answer ringing Prime Line; enter 0 to seize idle line (default: 1) appearance.
  • Page 834 Document Revision 4C Electra Elite IPK II THIS PAGE INTENTIONALLY LEFT BLANK 2 - 810 Prime Line Selection...

  • Page 835: Private Line

    An extension user can transfer their Private Line. Since other users have hold access, the  destination can answer the transferred Private Line and place it on Hold. NEC does not recommend assigning ringdown to a private line.  Default Setting...
  • Page 836 Document Revision 4C Electra Elite IPK II System Availability Terminals Al Stations Required Component(s) None Related Features Call Forwarding Central Office Calls, Placing Do Not Disturb Line Preference Prime Line Selection Programmable Function Keys Single Line Telephones, Analog 500/2500 Sets Toll Restriction Transfer Voice Mail Message Indication on Line Keys...
  • Page 837 Electra Elite IPK II Document Revision 4C  14-01-09 Basic Trunk Data Setup – Private Line Determine if a trunk should be used as a normal (0) or private (1) line. (default: 0)  15-06-01 Trunk Access Map for Extensions Assign extension to have Private Line to an unused Private Line Access Map.
  • Page 838 Document Revision 4C Electra Elite IPK II To place a call from your Multiline Terminal on you Private Line: Press the Private Line key, then press Speaker or lift the handset. Dial the number. To answer a call from your Multiline Terminal on your Private Line: Press Private Line key or press Speaker or lift handset.

  • Page 839: Programmable Function Keys

    Electra Elite IPK II Document Revision 4C Programmable Function Keys Enhancements Version 1500 or higher: Allows DSS/One-Touch keys to be used for one-touch transfer without using Transfer.  DSS keys distinguish whether the telephone is set for DND/Call Forward All Calls of if the telephone is ...
  • Page 840 Document Revision 4C Electra Elite IPK II If the feature key is not listed below, the LCD shows ALL-BLANK. (PRG 15-07-01 Line  Key Assign). Function Function Display Number None [All Blank] DSS/One-Touch DSS (xxxxxxxx xxxxxxxx = Extension Number Microphone Key (ON/OFF) DND Key BGM (ON/OFF) Headset...
  • Page 841 Electra Elite IPK II Document Revision 4C System Availability Terminals All Multiline Terminals Required Component(s) D16(LD)-R ADM Related Features Direct Station Selection One-Touch Calling Speed Dial – System/Group/Station Programming  15-07-01 Programmable Function Keys Assign the functions of a multiline terminal’s Programmable Function Keys. When using Program 15-07-01 to program the function keys 17~32 on the D16(LD)-R ADM start with key 17.
  • Page 842 Document Revision 4C Electra Elite IPK II Operation To change a 2-digit programmable key: Press Speaker. Dial 751 for 2-digit codes. Press the key you want to program. Enter the 2-digit key function, any additional information needed for the key and press Hold. For available functions codes refer to PRG 15-07 in the Electra Elite IPK II Programing Manual.

  • Page 843: Programming From A Multiline Terminal

    Electra Elite IPK II Document Revision 4C Programming from a Multiline Terminal Enhancements Version 1100 or higher provides a temporary license (10 days) for the following: ACD, CTI, firmware upgrade, Hotel/Motel, 256 MEGACO stations and SMDR. Description System Programming can be performed from any display multiline terminal. Most programming changes become effective immediately.
  • Page 844 Document Revision 4C Electra Elite IPK II After setting a number of days in the program, subsequent days show one less as it counts  down to expiration. When PRG 90-37-01 shows 1, the license expires at midnight on that day. When the license ...
  • Page 845 Electra Elite IPK II Document Revision 4C Programming  90-02 Programming Password Setup  90-37 Temporary License Operation Refer to the Electra Elite IPK II Programming Manual for additional information. Programming from a Multiline Terminal 2 - 821...
  • Page 846 Document Revision 4C Electra Elite IPK II THIS PAGE INTENTIONALLY LEFT BLANK 2 - 822 Programming from a Multiline Terminal...

  • Page 847: Pulse To Tone Conversion

    Electra Elite IPK II Document Revision 4C Pulse to Tone Conversion Description An extension can use Pulse to Tone Conversion on trunk calls. Pulse to Tone Conversion lets a user change their extension dialing mode while placing a call. For systems in a Dial Pulse area, this permits users to access dial-up OCCs (Other Common Carriers –...
  • Page 848 Document Revision 4C Electra Elite IPK II Required Component(s) COI(4/8)-U10 ETU, COID(4/8)-U10 ETU, COIB(4/8)-U( ) ETU - OR - TLI(2)-U( ) ETU - OR - DTI-U( ) ETU assigned for CO or Tie Line mode Related Features Central Office Calls, Placing Multiple Trunk Types Programming ...

  • Page 849: Quick Transfer To Voice Mail

    Quick Transfer to Voice Mail Enhancements With Version 1600 or higher, a call which is initiated or answered on a Virtual Extension (talking on the key) can be quick Transferred to Voice Mail. Prior to this release, a Quick Transfer to Voice Mail was not allowed.
  • Page 850 Document Revision 4C Electra Elite IPK II Default Setting Not Enabled System Availability Terminals All Terminals Required Component(s) Any supported voice mail Related Features Digital Voice Mail IPK II In-Mail Voice Mail Integration (Analog) Programming  45-01-01 Voice Mail Integration Options – Voice Mail Department Group Number Assign which Extension (Department) Group number is to be assigned as the voice mail group.
  • Page 851 Electra Elite IPK II Document Revision 4C Operation To Quick Transfer a call while talking with an outside or internal party: Press Transfer, and wait for an internal dial tone. Enter a station number, and wait for a ringback tone. Dial the Quick Transfer Access Code (default: 8).
  • Page 852 Document Revision 4C Electra Elite IPK II THIS PAGE INTENTIONALLY LEFT BLANK 2 - 828 Quick Transfer to Voice Mail...

  • Page 853: Redial Key

    Redial Key Description Users can press the Redial Key to cycle through the last 10 outside numbers dialed. Press key to redial the number displayed. Users can also press the Redial Key and dial a System Speed Dial bin number to access System Speed Dial. Conditions Redial List requires using a display telephone.
  • Page 854 Document Revision 4C Electra Elite IPK II Programming None Operation To redial the last number dialed: Press Redial. REDIAL [#] SYS is displayed along with the last dialed number.  Dial the key. To scroll through the last 10 outside numbers dialed: Press Redial.

  • Page 855: Remote (System) Upgrade

    When the time turns to 12:00AM, the telephone system resets and switches to the new firmware. The Package file needed is provided by NEC at the time the new version of main system  software is released.
  • Page 856 PC Programming on page 2-793. Operation PCPro Obtain the firmware package file from NEC. Open and login to PCPro. Connect to the switch. Under the Communications menu, choose the Firmware Update option. In the firmware update window, browse to the location of the Firmware Package file. For example, the file name might be MainSWv0.36.pkg.
  • Page 857 Click Start. PCPro uploads the firmware package file, and updates the system at the time you specified in step 6. WebPro Obtain the firmware package file from NEC. Open Internet Explorer and connect to the following URL where xxx.xxx.xxx.xxx is the IP address of the CPU.
  • Page 858 Document Revision 4C Electra Elite IPK II THIS PAGE INTENTIONALLY LEFT BLANK 2 - 834 Remote (System) Upgrade...

  • Page 859: Repeat Redial

    Electra Elite IPK II Document Revision 4C Repeat Redial Description If a multiline terminal user places a trunk call that is busy or unanswered, they can have Repeat Redial try it again later on. The user does not continually have to try the number again – hoping it goes through. Repeat Redial automatically retries it until the called party answers (the number of retries is based on system programming).
  • Page 860 Document Revision 4C Electra Elite IPK II Related Features Automatic Route Selection Central Office Calls, Placing Last Number Redial Save Number Dialed Single Line Telephones, Analog 500/2500 Sets Programming  15-07-01 Programmable Function Keys Assign a function key for Repeat Redial (code 29). ...
  • Page 861 Electra Elite IPK II Document Revision 4C Operation To use Repeat Redial (if the outside party you call is unavailable or busy): Place a trunk call. Listen for busy tone or ring no answer.  Press Feature + Redial. - OR - Press the Repeat Redial key (PRG 15-07 or SC 751: 29).
  • Page 862 Document Revision 4C Electra Elite IPK II THIS PAGE INTENTIONALLY LEFT BLANK 2 - 838 Repeat Redial...

  • Page 863: Resident System Program

    Electra Elite IPK II Document Revision 4C Resident System Program Description When power is supplied to the system, the hardware configuration is scanned and Resident System Program default values are assigned including terminal types (e.g. PGD(2)-U10 ADP, DSS Console). This enables immediate operation, even before the system is programmed to accommodate the individual site requirements.
  • Page 864 Document Revision 4C Electra Elite IPK II Related Features None Programming  14-02-09 Analog Trunk Data Setup – Busy Tone Detection 0 = Disable (Default) 1 = Enable  14-02-14 Analog Trunk Data Setup – Loop Start/Ground Start 0 = Loop Start (Default) 1 = Ground Start Operation None...

  • Page 865: Reverse Voice Over

    Electra Elite IPK II Document Revision 4C Reverse Voice Over Description While on a call, Reverse Voice Over lets a busy multiline terminal user make a private Intercom call to an idle co-worker. The idle co-worker can be at a multiline terminal or single line telephone. The busy user can press a programmed Reverse Voice Over key to make a private call to a specified co-worker.
  • Page 866 Document Revision 4C Electra Elite IPK II Reverse Voice Over is not available from single line telephones, but a single line telephone  can be a Reverse Voice Over destination. If an extension user places a Reverse Voice Over to a busy destination extension, the ...
  • Page 867 Electra Elite IPK II Document Revision 4C Voice Over Programming  15-07-01 Programmable Function Keys Assign a function key for Reverse Voice Over (code 47 + destination extension). Assign a function key for Voice Over to the destination extension (code 48). This allows the user at the destination to switch between calls if they were busy when the Reverse Voice Over was initiated.
  • Page 868 Document Revision 4C Electra Elite IPK II When the telephone is idle: To place a call to your Reverse Voice Over destination: Press your Reverse Voice Over key (PRG 15-07 or SC 751: 47 + destination extension). You can optionally lift the handset after this step for privacy. ...

  • Page 869: Ring Groups

    Electra Elite IPK II Document Revision 4C Ring Groups Enhancements In Version 1600 or higher, when a Ring Group call rings a station, a BLF Indication for this station shows idle or busy based on a new Class of Service option (PRG 20-13-49). Prior to this release, the BLF Indication showed busy.
  • Page 870 Document Revision 4C Electra Elite IPK II System Availability Terminals All Multiline Terminals and Single Line Telephones Required Component(s) None Related Features Automatic Call Distribution (ACD) Automatic Route Selection Direct Inward Line (DIL) Direct Inward Dialing (DID) Direct Inward System Access (DISA) ISDN Compatibility Night Service Programmable Function Keys...
  • Page 871 Electra Elite IPK II Document Revision 4C  22-02-01 Incoming Call Trunk Setup Assign the incoming trunk type (0) for each trunk. There is one item for each Night Service Mode. This option must be set to 0 for Ring Groups to work. ...
  • Page 872 Document Revision 4C Electra Elite IPK II Use the charts below to program the following example: For this extension . . . Trunk 1 Rings Trunk 2 Flashes Trunk 3 Flashes Trunk 1 Flashes Trunk 2 Rings Trunk 3 Flashes Trunk 1 Flashes Trunk 2 Flashes Trunk 3 Rings...

  • Page 873: Ringdown Extension, Internal/External

    Electra Elite IPK II Document Revision 4C Ringdown Extension, Internal/External Description With a Ringdown Extension, a user can call another extension, outside number, or Speed Dialing number by just lifting the handset. The call automatically goes through – there is no need for the user to dial digits or press additional keys.
  • Page 874 Document Revision 4C Electra Elite IPK II The @ code is used to make an outbound call automatically forward to a DISA Trunk or to  VM Auto Attendant. This code can be used only on ISDN outbound calls. Internal calls and analog outbound calls are not supported.
  • Page 875 Electra Elite IPK II Document Revision 4C Programming  20-06-01 Class of Service for Extensions Assign a Class of Service (1~15) to an extension.  20-08-09 Class of Service Options (Outgoing Call Service) – Hotline/Extension Ringdown Enable (1)/Disable (0) Hotline (Ringdown). If disabled in Class of Service, the settings in Program 21-11 below have no effect.
  • Page 876 Document Revision 4C Electra Elite IPK II THIS PAGE INTENTIONALLY LEFT BLANK 2 - 852 Ringdown Extension, Internal/External...

  • Page 877: Room Monitor

    Electra Elite IPK II Document Revision 4C Room Monitor Description Room Monitor lets an extension user listen to the sounds in a co-workers area. For example, the receptionist could listen for sounds in the warehouse when it is left unattended. To use Room Monitor, the initiating extension and the receiving extension must activate it.
  • Page 878 Document Revision 4C Electra Elite IPK II Call Arrival (CAR) Key (virtual extension) keys do not support Room Monitor Programmable  Function keys (code 39). Room Monitor for single line telephones can be used with the Hotel/Motel feature.  For a multiline terminal, Room Monitor requires uniquely programmed function keys. ...
  • Page 879 Electra Elite IPK II Document Revision 4C Programming Multiline Room Monitoring Start Should a multiline In Program 20-13-11, In Program 20-13-11, terminal user be able enter 0. enter 1. to initiate Room Monitor? Should a multiline In Program 20-13-12, In Program 20-13-12, terminal user have the enter 1.
  • Page 880 Document Revision 4C Electra Elite IPK II Single Line Telephone Room Monitoring Start Should a single line In Program 42-03-12, In Program 42-03-12, telephone user be able enter 0. enter 1. to initiate and receive Room Monitor? In Program 20-06-01, assign Class of Service to extensions.
  • Page 881 Electra Elite IPK II Document Revision 4C Programming  11-14-17 Service Code Setup (for Hotel) – Hotel Room Monitor Customize the service code (675 by default) to be used for Room Monitor.  15-07-01 Programmable Function Keys Assign a function key as a Room Monitor key (code 39) for both the extension being monitored and the extension initiating Room Monitor.
  • Page 882 Document Revision 4C Electra Elite IPK II To cancel Room Monitor (at either extension): Press the Room Monitor key at both the initiating extension and the monitored extension. Single Line Telephones: To activate Room Monitor (at the extension to be monitored): Lift the handset at the telephone to be monitored.

  • Page 883: Save Number Dialed

    Save Number Dialed Description Save Number Dialed allows an extension user to save their last outside number dialed and easily redial it later on. For example, an extension user can recall a busy or unanswered number without manually dialing the digits. The system retains the saved number until the user stores a new one in its place or clears the stored one.
  • Page 884 Document Revision 4C Electra Elite IPK II Related Features Automatic Route Selection Central Office Calls, Placing Dial Tone Detection Last Number Redial Programmable Function Keys Repeat Redial Programming  11-12-13 Service Code Setup (for Service Access) – Saved Number Dial Customize the service code (715 by default) to be used for dialing a saved number.
  • Page 885 Electra Elite IPK II Document Revision 4C To redial a saved number: Multiline Terminal Press an idle trunk line key. This selects a specific trunk for the call.  Press the Save Number Dialed key (PRG 15-07 or SC 751: 30). The stored number dials out.
  • Page 886 Document Revision 4C Electra Elite IPK II Single Line Telephone Lift the handset and dial 785. Hang up. 2 - 862 Save Number Dialed...

  • Page 887: Secondary Incoming Extension

    Electra Elite IPK II Document Revision 4C Secondary Incoming Extension Description Secondary Incoming Extensions (SIE) are incoming appearance keys of actual stations assigned in the system. SIE keys are assigned to programmable function keys and can appear on an individual station, or multiple stations.
  • Page 888 Document Revision 4C Electra Elite IPK II System Availability Terminals All Multiline Terminals Required Component(s) None Related Features Call Queuing Call Appearance (CAP) Keys Call Arrival (CAR) Keys Virtual Extensions Programming  11-04-01 Virtual Extension Numbering V-Port = 1~256 Virtual Ext No. = Extension Number ...
  • Page 889 Electra Elite IPK II Document Revision 4C  15-07-01 Programmable Function Keys KYxx = Key Number 01~32 KY01 = 03 (Virtual Extension, 01 by default)   KY01 = 08 (CAP Key)   15-08-01 Incoming Virtual Extension Ring Tone Setup ICM Tone Pattern: 0 = Pattern 1 (default) 1 = Pattern 2...
  • Page 890 Document Revision 4C Electra Elite IPK II  21-01-15 System Options for Outgoing Calls – Outgoing Disable on Incoming Line (Toll Restriction) 0 = Off (default) 1 = On  23-04-01 Ringing Line Preference for Virtual Extensions Order 1 Stg Group = 0~64 (0 by default) Order 2 Stg Group = 0~64 (0 by default) Order 3 Stg Group = 0~64 (0 by default) Order 4 Stg Group = 0~64 (0 by default)

  • Page 891: Secretary Call (Buzzer)

    Electra Elite IPK II Document Revision 4C Secretary Call (Buzzer) Description Secretary Call lets two co-workers alert each other without disturbing their work. To have Secretary Call, both co-workers must have multiline terminals with Secretary Call buzzer keys. When a user presses their buzzer key, the system alerts the called extension by sending a splash tone and flashing the called extension buzzer key.
  • Page 892 Document Revision 4C Electra Elite IPK II Required Component(s) None Related Features Programmable Function Keys Programming  15-07-01 Programmable Function Keys Assign function keys for Secretary Call buzzer (code 41 + the destination extension number). Both co-workers must have buzzer keys for each other. Operation To buzz your secretary or boss: Do not lift the handset.
  • Page 893 Electra Elite IPK II Document Revision 4C To cancel a Secretary Call left at your extension: Do not lift the handset. Press the flashing Secretary Call key. Secretary Call (Buzzer) 2 - 869...
  • Page 894 Document Revision 4C Electra Elite IPK II THIS PAGE INTENTIONALLY LEFT BLANK 2 - 870 Secretary Call (Buzzer)

  • Page 895: Secretary Call Pickup

    Electra Elite IPK II Document Revision 4C Secretary Call Pickup Description Secretary Call Pickup lets a multiline terminal user easily reroute calls intended for a co-worker to themselves. By pressing a Secretary Call Pickup key, the user can have all calls to a co-worker’s telephone ring or voice-announce theirs instead.
  • Page 896 Document Revision 4C Electra Elite IPK II Related Features Call Forwarding with Follow Me Programmable Function Keys Secretary Call (Buzzer) Single Line Telephones, Analog 500/2500 Sets Programming  15-07-01 Programmable Function Keys Assign function keys for Secretary Call Pickup (42 + boss ext). Unlike Secretary Call, you do not have to program a corresponding key at the source and destination extensions.

  • Page 897: Selectable Display Messaging

    Electra Elite IPK II Document Revision 4C Selectable Display Messaging Description An extension user can select a programmed Selectable Display Message for their extension. Display multiline terminal callers see the selected message when they call the user’s extension. Selectable Display Messaging provides personalized messaging. For example, an extension user could select the message GONE FOR THE DAY.
  • Page 898 Document Revision 4C Electra Elite IPK II Conditions cannot be used in a Message.  When Selectable Display Messaging is set as DND All, all other DND modes are canceled  when Selectable Display Messaging is canceled. Default Setting Enabled System Availability Terminals All Multiline Terminals with Display...
  • Page 899 Electra Elite IPK II Document Revision 4C  20-01-02 System Options – Text Message Mode Select whether and intercom caller should hear busy (1) or ring through (0) for extensions which have Selectable Display Messaging set. Any extension previously set with Selectable Display Messaging must cancel the feature and reactivate for ...
  • Page 900 Document Revision 4C Electra Elite IPK II Table 2-32 Selectable Display Message – Character Entry Chart (Continued) Use this keypad digit . . . When you want to. . . Hold Clear all the entries from the point of the flashing cursor and to the right.

  • Page 901: Selectable Ring Tones

    Electra Elite IPK II Document Revision 4C Selectable Ring Tones Description An extension user can change the way trunks or internal calls ring their telephone. Selectable Ring Tones allow an extension user to set up unique ringing for their calls. This is important in a crowded work area where several telephones are close together.
  • Page 902 Document Revision 4C Electra Elite IPK II Programming  11-11-20 Service Code Setup (for Setup/Entry Operation) – Change Incoming CO and ICM Ring Tones If required, change the service code used for changing the incoming ring tones heard for CO and ICM calls (Default: 720).
  • Page 903 Electra Elite IPK II Document Revision 4C  22-03-01 Trunk Ring Tone Range Select the ring tone range for the trunk. The trunk uses a ring tone in the range selected when it rings an extension. Four ring tones are available. (default: 0) Operation To change your extension incoming ring tones:...
  • Page 904 Document Revision 4C Electra Elite IPK II THIS PAGE INTENTIONALLY LEFT BLANK 2 - 880 Selectable Ring Tones...

  • Page 905: Serial Call

    Electra Elite IPK II Document Revision 4C Serial Call Description Serial Call is a method of transferring a call so it automatically returns to the transferring extension. Serial Calling saves transferring steps between users. For example, a Customer Service Representative (CSR) has a client on the telephone who needs technical advice. The CSR wants to send the call to Technical Service, but needs to advise the client of certain costs when Technical Service is done.
  • Page 906 Document Revision 4C Electra Elite IPK II Related Features Programmable Function Keys Transfer Programming  15-07-01 Programmable Function Keys Assign a programmable key as a Serial Call key (code 43). Operation To place a Serial Call to a co-worker: Place or answer a call. Press Hold.

  • Page 907: Single Line Telephones, Analog 500/2500 Sets

    Electra Elite IPK II Document Revision 4C Single Line Telephones, Analog 500/2500 Sets Description The system is compatible with 500 type (Dial Pulse) and 2500 type (DTMF) analog single line telephones (SLTs). You can install single line telephones as On-Premise or Off-Premise extensions. Single line telephone users can dial codes to access many of the features available to multiline terminal users.
  • Page 908 Document Revision 4C Electra Elite IPK II With Version 2000 or higher, when a Ring Group call rings a single line station, the BLF  indication shows busy. Stutter Dial Tone is supported to Single Line Telephones for Voice Mail Message Waiting. ...

  • Page 909: Data Communications

    Electra Elite IPK II Document Revision 4C Related Features Single line telephone users have access to the following features: Speed Dialing Account Codes Alarm    Automatic Route Selection Barge-In Call Forwarding    Call Forwarding with Follow Me Call Forwarding/DND Override Call Waiting/Camp-On ...
  • Page 910 Document Revision 4C Electra Elite IPK II  15-03-01 Single Line Telephone Basic Data Setup – SLT Signaling Type Enter 0 if single line telephone is a 500 type (dial pulse). Enter 1 if single line telephone is a 2500 type (DTMF).
  • Page 911 Electra Elite IPK II Document Revision 4C  82-11-01 SLI Initial Setup – Bounce Protect Time  82-11-02 SLI Initial Setup – Hookflash Start Time  82-11-03 SLI Initial Setup – Hookflash End Time Define various timers for the SLI ETUs. The entries you make in this program affect all SLI ETUs installed.
  • Page 912 Document Revision 4C Electra Elite IPK II THIS PAGE INTENTIONALLY LEFT BLANK 2 - 888 Single Line Telephones, Analog 500/2500 Sets...

  • Page 913: Slt Adapter

    SLT Adapter and 2-wire cable. Eight SLTII(1)-U( ) ADP Single Line Telephone Adapters can be installed in the Electra Elite IPK II system. Conditions A maximum of eight SLTII(1)-U( ) ADPs can be used in the Electra Elite IPK II system.  Dial Pulse and Dual-Tone Multifrequency Single Line Telephones are supported.
  • Page 914 Document Revision 4C Electra Elite IPK II Cordless Telephone Connection Single Line Telephones, Analog 500/2500 Sets Programming  10-03-01 ETU Setup – Terminal Type (B1) for ESI PKG  11-02 Extension Numbering  20-07 Class of Service Options (Administrator Level) Refer to Table 2-6 Class of Service Options (Administrator Level), Program 20-07.
  • Page 915 Electra Elite IPK II Document Revision 4C To originate outside calls: Lift the handset, and wait for dial tone. Dial Trunk Access Code (default: 9). Dial the number of outside party. Talk when the called party answers. To answer outside or internal calls: Lift the handset, and talk.
  • Page 916 Document Revision 4C Electra Elite IPK II THIS PAGE INTENTIONALLY LEFT BLANK 2 - 892 SLT Adapter...

  • Page 917: Snmp Simple Network Management Protocol

    ETUs, this provides a great advantage of capturing most of the ETU status, failure and alarm details. The major components of SNMP Implementations on the Elite IPK II system support MIB-II as well as private MIB to accommodate all necessary KTS related data types. Management NEC SNMP Manager Loads IPK II SNMP Agent (ASN.1 Notation)
  • Page 918 The Elite IPK II SNMP Agent implemented a set of Managed Objects described in MIB documents written in ASN.1 data description language. The Elite IPK II MIBs to support the Elite IPK II SNMP Agent may be downloaded for free from the cng web site: www.cng.nec.com. Default Setting None...
  • Page 919 Electra Elite IPK II Document Revision 4C System Availability Terminals None Required Component(s) IPK II CPUII( )-U10 ETU Release 2.00 or higher. SNMP Manager which supports SNMP V1, V2 and V3 with MD5 authentication. Related Features None Programming  10-43-01 SNMP Setting –...
  • Page 920 Document Revision 4C Electra Elite IPK II  10-43-06 SNMP Setting – Read Write Community Name (Version 1600 or higher required) Define the Read and Write Community Name. (default: necprivate)  10-43-07 SNMP Setting – SNMPv3 Authentication Method (Version 1600 or higher required) Define the method of authentication using MD5 or SHA(Not Supported Release).

  • Page 921: Softkeys

    Electra Elite IPK II Document Revision 4C Softkeys Description Each display telephone provides interactive softkeys for intuitive feature access. It is no longer necessary to remember feature codes to access the telephone advanced features because the function of the softkeys change as the user processes calls.
  • Page 922 Document Revision 4C Electra Elite IPK II Required Component(s) None Related Features Directory Dialing Volume Controls Programming None 2 - 898 Softkeys...

  • Page 923: Speed Dial - System/Group/Station

    Electra Elite IPK II Document Revision 4C Speed Dial – System/Group/Station Description Speed Dialing gives an extension user quick access to frequently called numbers. This saves time, for example, when calling a client with whom they deal often. Instead of dialing a long telephone number, the extension user just dials the Speed Dialing code.
  • Page 924 Document Revision 4C Electra Elite IPK II Storing a Flash To enhance compatibility with connected Centrex and PBX lines, Speed Dialing bin can have a stored Flash command. For example, storing 9 Flash 926 5400 causes the system to dial 9, flash the line and then dial 926 5400.
  • Page 925 Electra Elite IPK II Document Revision 4C System Availability Terminals All Terminals Required Component(s) None Related Features Account Code Entry Automatic Route Selection Central Office Calls, Placing Code Restriction Dial Tone Detection One-Touch Calling PBX Compatibility Programmable Function Keys Single Line Telephones, Analog 500/2500 Sets Trunk Group Routing Programming ...
  • Page 926 Document Revision 4C Electra Elite IPK II  13-01-01 Speed Dialing Option Setup – Speed Dialing Auto Outgoing Call Mode Designate trunk or intercom outgoing mode. (default: 0, trunk)  13-01-03 Speed Dialing Option Setup – Number of Common Speed Dialing Bins Designate the bins the system uses for System Speed Dialing.
  • Page 927 Electra Elite IPK II Document Revision 4C  15-07-01 Programmable Function Keys Assign a function key for System Speed Dialing (27) or Group Speed Dialing (28). You can program the key as either a general Speed Dialing key or you can choose to store a bin number with the function key.
  • Page 928 Document Revision 4C Electra Elite IPK II Operation To store an Speed Dialing number (display telephones only): Press Speaker. Dial 753 (for system) or 754 (for group). Dial system or group storage code. Initially, there are 1000 System Speed Dialing codes. There are Group Speed Dialing codes only if you define ...
  • Page 929 Electra Elite IPK II Document Revision 4C Table 2-33 Keys for Entering Names Use this keypad digit . . . When you want to. . . # = Accepts an entry (only required if two letters on the same key are needed – ex: TOM).
  • Page 930 Document Revision 4C Electra Elite IPK II To dial a Group Speed Dialing number: Go off-hook. Press Redial. - OR - Press the Group Speed Dialing key (PRG 15-07-01 or SC 751: 28). To preselect, press a line key in step 1 (instead of Speaker) before pressing Redial or Speed Dialing key. ...
  • Page 931 Electra Elite IPK II Document Revision 4C Enter the name associated with the Speed Dialing number (display telephones only). Key for Entering Names Use this keypad When you want to. . . digit . . . Enter characters:   1 @ [ ¥...
  • Page 932 Document Revision 4C Electra Elite IPK II 1 = Station Speed Dial buffer 1 2 = Station Speed Dial buffer 2 0 = Station Speed Dial buffer 10 The stored number dials out.  Unless you preselect, Trunk Group Routing selects the trunk for the call. The system may optionally select a ...

  • Page 933: Station Add-On Console

    Electra Elite IPK II Document Revision 4C Station Add-On Console Enhancements Version 1500 or higher: Allows DSS/One-Touch keys to be used for one-touch transfer without using the Transfer key.  DSS keys distinguishes whether the telephone is set for DND/Call Forward All Calls or if the telephone is ...
  • Page 934 Document Revision 4C Electra Elite IPK II DTR/DTH-16-2 DTR/DTH-16LD-2 Required Component(s) D16(LD)-R( ) ADM Related Features One-Touch Calling Programmable Function Keys Programming  11-11-17 Service Code Setup (for Setup/Entry Operation) – Programmable Function Key Programming (Dialing 751 Service Code) Set the service code (default 751) to assign 2-digit function codes to the Function keys. ...

  • Page 935: Station Hunt

    Electra Elite IPK II Document Revision 4C Station Hunt Description After calling a busy extension, a call immediately hunts to the next available member of the Hunt Group (Department Group). The caller does not have to hang up and place another Intercom call if the first extension called is unavailable.
  • Page 936 Document Revision 4C Electra Elite IPK II Programming  16-01-03 Department Group Basic Data Setup – Department Routing When Busy (Auto Step Call) Assign if a call to busy hunts (1) or does not hunt (0) to the next available member of the Hunt Group (Department Group).

  • Page 937: Station Message Detail Recording

    Electra Elite IPK II Document Revision 4C Station Message Detail Recording Description Station Message Detail Recording (SMDR) provides a record of the system trunk calls. Typically, the record outputs to a customer-provided printer, terminal or SMDR data collection device. SMDR allows you to monitor the usage at each extension and trunk.
  • Page 938 Document Revision 4C Electra Elite IPK II Duration Monitoring  SMDR can include calls of any duration, or only those that last longer than the interval you specify. If you want to keep track of all trunk activity, use a short duration. To keep track of only significant usage, use a longer duration.
  • Page 939 For example, with Program 35-01-09 = 0 (Format for NA) and Program 35-02-17 = 1 (Caller ID Name), if a call is received with the Caller ID Name of NEC Infrontia Corporation (24 characters), the following SMDR record is displayed:...
  • Page 940 Document Revision 4C Electra Elite IPK II Table 2-34 SMDR Report Definitions Report Headings Definitions Call Record Number SMDR record number (consecutive) CLASS Type of call (see Class Definitions below) TIME Time call placed or answered. (For Transferred calls, shows time user picked up Transfer.) DATE Date the call was made...
  • Page 941 Electra Elite IPK II Document Revision 4C Table 2-35 SMDR Report Format with Program 35-02-14 Set to 0 Character Position Field Definition Header Line 1 1~60 Spaces 61~70 MM/DD/YYYY Space 72~75 PAGE Space 77~79 Report page number (e.g., 001) CR & LF Carriage return and line feed Header Line 2 CLASS...
  • Page 942 Document Revision 4C Electra Elite IPK II Table 2-35 SMDR Report Format with Program 35-02-14 Set to 0 (Continued) Character Position Field Definition Space 6~10 Time in 24 hour clock (HH:MM) Space 12~21 LINE Space 23~30 Call Duration (HH:MM:SS) Space 32~41 Station number or name Space...
  • Page 943 Electra Elite IPK II Document Revision 4C Table 2-36 SMDR Report Format with Program 35-02-14 Set to 1 (Continued) Character Position Field Definition DATE 12~15 16~17 Spaces LINE 18~21 Space DURATION 23~30 31~32 Spaces STATION 33~39 40~44 Spaces DIALLED 45~51 Space 53~59 No./CLI...
  • Page 944 Document Revision 4C Electra Elite IPK II Table 2-36 SMDR Report Format with Program 35-02-14 Set to 1 (Continued) Character Position Field Definition Space 64~79 Account number or NO ANSWER Table 2-37 SMDR Summary Report OUTGOING CALL/COST SUMMARY FOR DAY OF nn/nn/nn TOTAL NO.
  • Page 945 When Program 35-02-18 is set to 1, the first and second lines are sometimes separated.  When the buffer is full, the overflowed data may not be shown. The special characters used in the Electra Elite IPK II system cannot be output to the  SMDR – they are converted to _.
  • Page 946 Document Revision 4C Electra Elite IPK II Related Features PBX Compatibility Traffic Reports Programming SMDR flowcharts are located on the following pages. 2 - 922 Station Message Detail Recording...
  • Page 947 Electra Elite IPK II Document Revision 4C SMDR with a CPU Connection (Serial/CTA/CTU/Ethernet) Station Message Detail Recording 2 - 923...
  • Page 948 Document Revision 4C Electra Elite IPK II SMDR with a CPU Connection (Serial/CTA/CTU/Ethernet) (continued) 2 - 924 Station Message Detail Recording...
  • Page 949 Electra Elite IPK II Document Revision 4C SMDR with a CPU Connection (Serial/CTA/CTU/Ethernet) (continued) Station Message Detail Recording 2 - 925...
  • Page 950 Document Revision 4C Electra Elite IPK II  10-20-01 LAN Setup for External Equipment – TCP Port Define the TCP port (0~65535) when communicating to the SMDR (type 5). (default: 0)  10-20-03 LAN Setup for External Equipment – Keep Alive Time Set keep alive time (0~255 seconds).
  • Page 951 Electra Elite IPK II Document Revision 4C  35-01-03 SMDR Options – Header Language Specify the language in which the SMDR header should be printed. Languages: 0 = English (default) 1 = German 2 = French 3 = Italian 4 = Spanish ...
  • Page 952 Document Revision 4C Electra Elite IPK II  35-02-03 SMDR Output Options – Trunk Number or Name Select whether the system should display the trunk name (0) or the number (1) on SMDR reports (default: 1) If this option is set to 0, Program 35-02-14 must be set to 0. ...
  • Page 953 Electra Elite IPK II Document Revision 4C  35-02-14 SMDR Output Options – Date Determine whether the date should be displayed on SMDR reports. 0 = Not Displayed 1 = Displayed (default: 0) This option must be set to 0 if the trunk name is set to be displayed in Program 35-02-03. ...
  • Page 954 Document Revision 4C Electra Elite IPK II  80-05-01 Date Format for SMDR and System – Date Format Set the date format for SMDR. 0 = American (default) 1 = Japanese 2 = European Operation Once installed and programmed, SMDR operation is automatic. 2 - 930 Station Message Detail Recording...

  • Page 955: Station Name Assignment - User Programmable

    Electra Elite IPK II Document Revision 4C Station Name Assignment – User Programmable Description This feature allows a user to program the Station Name for their telephone extension or any extension within the system. The name is displayed on the multiline terminal LCD when an intercom or K-CCIS call is placed.
  • Page 956 Document Revision 4C Electra Elite IPK II Programming  15-01-01 Basic Extension Data Setup – Extension Name Program name for system extensions.  15-07-01 Programmable Function Keys Assign an Extension Name Change key (55) to extensions.  20-06-01 Class of Service for Extensions Assign a Class of Service (1~15) to an extension.
  • Page 957 Electra Elite IPK II Document Revision 4C Press the Hold key. Press Speaker to hang up. Table 2-38 Keys for Entering Names Use this keypad digit . . . When you want to. . . Enter characters: ¨ Æ 1 @ [ ¥ ] ^ _ ` { | } Á...
  • Page 958 Document Revision 4C Electra Elite IPK II THIS PAGE INTENTIONALLY LEFT BLANK 2 - 934 Station Name Assignment – User Programmable...

  • Page 959: Station Relocation

    Electra Elite IPK II Document Revision 4C Station Relocation Description Station Relocation allows a station to be moved from one location to another, without having to reprogram the station data. The stations features and extension number are the same after it is moved to the new location.
  • Page 960 Document Revision 4C Electra Elite IPK II System Availability Terminals All Multiline Terminals and Single Line Telephones Required Component(s) None Related Features None Programming  11-15-12 Service Code Setup, Administrative (for Special Access – Extension Data Swap Ext. Data Swap = xxx (service code in accordance with PRG 11-01) ...
  • Page 961 Electra Elite IPK II Document Revision 4C PRG 15-08 Incoming Virtual Extension Ring Tone Setup  PRG 15-09 Virtual Extension Ring Assignment  PRG 15-10 Incoming Virtual Extension Ring Tone Order Setup  PRG 15-11 Virtual Extension Delayed Ring Assignment ...
  • Page 962 Document Revision 4C Electra Elite IPK II Operation To exchange two terminals: Pick up the handset or press Speaker. Dial the Extension Data Swap Service Code – not assigned at default (PRG 11-15-12). Dial the Extension Data Swap Password – not assigned at default (PRG 92-05-01). Dial the extension to be swapped with or relocated to.

  • Page 963: Synchronous Ringing

    Electra Elite IPK II Document Revision 4C Synchronous Ringing Description Synchronous Ringing synchronizes CO/PBX incoming ringing with the incoming ringing pattern from a Central Office. Conditions When the multiline terminal is ringing at Secondary Extension (SE)/Virtual Extension (VE)  key, Synchronous Ring works. Synchronous Ringing is not supported for Tie/DID incoming calls, Off-Hook Ringing, or CO/ ...
  • Page 964 Document Revision 4C Electra Elite IPK II Programming  14-02-17 Analog Trunk Data Setup – Sync. Ringing Enable/Disable per trunk. 0 = Disable 1 = Enable (default)  20-15-01 through 20-15-11 Ring Cycle Setup Define the ringing cycles for each ring tone, when Synchronous Ringing is disabled. ...

  • Page 965: T1 Trunking (With Ani/Dnis Compatibility)

    T1 Trunking (with ANI/DNIS Compatibility) Enhancements This feature was added with Version 1100. Version 1500 or higher is required when PRG 10-39-01 is set to Enable. This allows the T1/PRI Interface ETU to be programmed as a 4/8/12/16/20/24 port Fractional T1/PRI. Description The T1/PRI Interface ETU gives the system T1 trunking ability.
  • Page 966 Document Revision 4C Electra Elite IPK II ANI/DNIS Compatibility The system is compatible with Telco T1 Automatic Number Identification (ANI) and Dialed Number Information Service (DNIS) services. A compliment to Caller ID service, ANI/DNIS Compatibility provides: Receive Format  The Receive Format must be set as DNIS in Program 34-09-01 option 4, which is treated ...
  • Page 967 Electra Elite IPK II Document Revision 4C The T1/PRI Interface ETU provides Tie Line service. All programming parameters are the  same as those used for analog Tie Lines (except for the additional T1/PRI Interface ETU settings). DTI-U40 ETUs can be installed in any Interface slot (1~8) of any cabinet (1~3). ...
  • Page 968 Document Revision 4C Electra Elite IPK II System Availability Terminals All Stations Required Component(s) DTI-U40 ETU with firmware V5.00 or higher Locally provided CSU/DSU Required Software Version 1100 or higher Related Features Caller ID Central Office Calls, Answering Central Office Calls, Placing Code Restriction Dial Tone Detection Direct Inward Dialing (DID)
  • Page 969 Electra Elite IPK II Document Revision 4C Programming  10-03-01 ETU Setup (Version 1500 or higher required) Set various T1 trunk options for compatibility with the local Telco. For ANI/DNIS, the following settings in Program 10-03 are recommended: Item 02: Frame Type = 0 (D4) ...
  • Page 970 Document Revision 4C Electra Elite IPK II  14-05-01 Trunk Group – Trunk Group Number For ANI/DNIS, place all your ANI/DNIS trunks in Trunk Groups as required. (default: Trunk ports 1~200 to Group 1 and Priority 1~200)  20-06-01 Class of Service for Extensions Assign a Class of Service (1~15) to an extension.
  • Page 971 Electra Elite IPK II Document Revision 4C  34-02-01 E&M Tie Line Class of Service Assign a Class of Service (1~15) to a Tie Line. The Class of Service options are defined in Program 20-14. For each Tie Line, you make a separate entry for each Night Service mode. (default: 1) ...
  • Page 972 Document Revision 4C Electra Elite IPK II  34-09-07 ANI/DNIS Service Options – Routing on ANI/DNIS Error Determine how the system handles an ANI/DNIS call if a data error is detected in the incoming data string (0 = Play busy tone to caller, 1 = Route the caller to the ring group specified in Program 25-03).

  • Page 973: Tandem Ringing

    Electra Elite IPK II Document Revision 4C Tandem Ringing Description Tandem Ringing allows an extension user to have two telephones with one telephone number. For example, extension 105 (the master telephone) sets Tandem Ringing with extension 106. When extension 105 receives an incoming call, both extensions 105 and 106 ring. Callers would dial the master extension number (extension 105 in this example).
  • Page 974 Document Revision 4C Electra Elite IPK II Default Setting Disabled System Availability Terminals Master Telephone: Multiline Terminals or Single Line telephones Slave Telephone: Single Line telephones or Wireless – DECT handsets Required Component(s) ID using Wireless – DECT handsets (Refer to Wireless - DECT on page 2-1115.) Related Features...
  • Page 975 Electra Elite IPK II Document Revision 4C Programming  15-07-01 Programmable Function Keys Assign a function key for Tandem Ringing (code 80).  30-03-01 DSS Console Key Assignment Assign a DSS function key for Tandem Ringing (code 80).  11-11-41 Service Code Setup (for Setup/Entry Operation) –...
  • Page 976 Document Revision 4C Electra Elite IPK II THIS PAGE INTENTIONALLY LEFT BLANK 2 - 952 Tandem Ringing...

  • Page 977: Tandem Trunking (Unsupervised Conference)

    Electra Elite IPK II Document Revision 4C Tandem Trunking (Unsupervised Conference) Description Tandem Trunking allows an extension user to join two outside callers in a Trunk-to-Trunk Conference. The extension user can then drop out of the call, leaving the trunks in an Unsupervised Conference. The extension user that established the conference is not part of the conversation.
  • Page 978 Document Revision 4C Electra Elite IPK II Method D - Automatic Tandem Trunking Setup to Speed Dial Number  This method allows an extension user to easily set up an Unsupervised Conference with a call they have placed on Hold. A Class of Service option is available, which allows or denies an extension user from automatically setting up a Conference/Tandem Trunking call upon hanging up the telephone.
  • Page 979 Electra Elite IPK II Document Revision 4C With an analog trunk, the Continue/Disconnect code may work using DTMF sounds from  the opposite side trunk. With an ISDN trunk, Program 14-01-25 must be enabled to detect the Continue/Disconnect code. The Continue/Disconnect code is not accepted while dialing a trunk. ...
  • Page 980 Document Revision 4C Electra Elite IPK II Required Component(s) None Related Features Call Forwarding, Off-Premise Central Office Calls, Answering Central Office Calls, Placing Direct Inward System Access (DISA) Programming Tandem Trunking Method A – Tandem Trunking from Conference  11-12-57 Service Code Setup (for Service Access) –...
  • Page 981 Electra Elite IPK II Document Revision 4C  20-11-21 Class of Service Options (Hold/Transfer Service) – Restriction for Tandem Trunking on Hang Up Deny (1) an extension user ability to set up a tandem call automatically when they hang up. (default: 0) ...
  • Page 982 Document Revision 4C Electra Elite IPK II  20-06-01 Class of Service for Extensions Assign a Class of Service (1~15) to an extension.  20-07-11 Class of Service Options (Administrator Level) – Forced Trunk Disconnect (analog trunk only) Enter 1 to enable Forced Trunk Disconnect. This allows the extension to disconnect an Unsupervised Conference in progress (initially set up using Method B).
  • Page 983 Electra Elite IPK II Document Revision 4C  20-06-01 Class of Service for Extensions Assign a Class of Service (1~15) to an extension.  20-07-11 Class of Service Options (Administrator Level) – Forced Trunk Disconnect (analog trunk only) Enter 1 to enable Forced Trunk Disconnect. This allows the extension to disconnect an Unsupervised Conference in progress (initially set up using Method B).
  • Page 984 Document Revision 4C Electra Elite IPK II  11-10-08 Service Code Setup (for System Administrator) – Setting the Destination for Automatic Trunk Transfer If the default service code (735) for setting the destination of the Automatic Tandem Trunking feature is not acceptable, change the code as required. ...
  • Page 985 Electra Elite IPK II Document Revision 4C  24-04-01 Automatic Trunk-to-Trunk Transfer Target Setup Assign the Speed Dialing number (0~1999) to be used as the destination for the Trunk-to-Trunk Transfer. Trunks: 1~200 (default: 1999)  25-07-07 System Timers for VRS/DISA – Long Conversation Warning Tone Time Determine the time (0~64800 seconds) a DISA caller or any trunk-to-trunk (such as Tandem Trunking) conversation can talk before the Long Conversation tone is heard.
  • Page 986 Document Revision 4C Electra Elite IPK II  24-02-10 System Options for Transfer – Disconnect Trunk-to-Trunk Determine the time a conversation continues (0~64800 seconds) after the timer in Program 24-02-07 expires. If this option is set to 0, the conversation is disconnected immediately. This program has no affect if Program 24-02-07 is set to 0.
  • Page 987 Electra Elite IPK II Document Revision 4C To end the Tandem Call: Press either flashing line key. The line keys light steadily (green). You can listen (i.e., monitor) to the call or rejoin the conversation, based on  the setting in Program 20-13-10. Press Speaker or hang up.
  • Page 988 Document Revision 4C Electra Elite IPK II Press Hold to place the first trunk call on hold. Place a second trunk call. Hang up. This sets up an Unsupervised Conference with both outside parties.  The line keys for the trunks light solid red. ...
  • Page 989 Electra Elite IPK II Document Revision 4C To set and change the destination of the Automatic Tandem Trunk call: Dial service code 735 (or the service code set for Set Destination for Automatic Trunk-to-Trunk Transfer). Dial the desired trunk number (Trunk Number: 001~200). Dial the destination Number (trunk access code is not needed).
  • Page 990 Document Revision 4C Electra Elite IPK II Continue/Disconnect Code To use the Continue code to extend a Tandem Trunk call: An external call connects to an external number either by transferring with Tandem Trunking or by DISA caller. After the programmed time (Program 24-02-07), a warning tone is heard and the user dials the Continue code (Program 20-28-01) to extend the conversation.

  • Page 991: Tapi Compatibility

    Electra Elite IPK II Document Revision 4C TAPI Compatibility Enhancements Version 1600 provides new 1st party TAPI drivers for CTA or CTU units. In versions prior to Version 1600, the 1st party TAPI drivers only supported single line mode. With Version 1600, the CTA or CTU drivers can be configured for single line mode or multiline mode.
  • Page 992 Document Revision 4C Electra Elite IPK II Table 2-39 TAPI Commands (Continued) lineGetDevCaps lineDevSpecific lineGetDevConfig lineDial lineGetIcon lineDrop lineGetID lineForward lineInitializeEx lineHold lineNegotiateAPIVersion lineMakeCall lineNegotiateExtVersion linePark lineRemoveProvider linePickup lineSetDevConfig linePrepareAddToConference lineShutdown lineRedirect lineClose lineReleaseUserUserInfo lineDeallocateCall lineRemoveFromConference lineGetAddressID lineSecureCall lineGetAddressStatus lineSendUserUserInfo lineGetCallInfo lineSetupConference lineGetCallStatus...
  • Page 993 Electra Elite IPK II Document Revision 4C Required Component(s) CPUII( )-U10 ETU should have LAN connection capability  Compatible system software version  PC Driver for the CTA: PC running Windows 2000 Professional or higher  PC Driver for the CTU: PC running Windows 2000 Professional or higher ...
  • Page 994 Document Revision 4C Electra Elite IPK II Press the Headset key (PRG 15-07 or SC 751: 05) twice. Press the Clear key to return the display to idle. The Headset key blinks when Automatic Headset is activated.  To cancel Automatic Headset, repeat these steps. ...

  • Page 995: Tone Override

    Electra Elite IPK II Document Revision 4C Tone Override Description The multiline terminal user that calls a busy station and receives a call waiting tone can generate a Tone Override that is heard by the originator and busy station. The busy station user can place the existing call on hold to answer the Override.
  • Page 996 Document Revision 4C Electra Elite IPK II Programming  11-12-03 Service Code Setup (for Service Access) – Override (Off-Hook Signaling) Assign the service code used for Off-Hook Signaling Override. (default: 709)  11-16-04 Single Digit Service Code Setup – Intercom Off-Hook Signaling Assign a one-digit service code used for Off-Hook Signaling.
  • Page 997 Electra Elite IPK II Document Revision 4C  20-18-06 Service Tone Timers – Interval of Call Waiting Tone Use this timer (0~64800 seconds) to set the time between Off-Hook Signaling alerts. (default: 10)  80-01-02 Service Tone Setup – Basic Tone Number (Default: 0).
  • Page 998 Document Revision 4C Electra Elite IPK II THIS PAGE INTENTIONALLY LEFT BLANK 2 - 974 Tone Override...

  • Page 999: Traffic Reports

     Additional programming and a customer-provided printer are also required. Refer to the Electra Elite IPK II System Hardware Manual for more on setting up and connecting to the Electra Elite IPK II system. SMDR provides additional information about the system trunk calling patterns. Refer to ...
  • Page 1000 Document Revision 4C Electra Elite IPK II System Availability Terminals All Terminals Required Component(s) Software Licenses for SMDR Traffic Total Report – Sample Report Terminal Duration Cost Answer Duration Ringing Abandon 01:45:14 02:11:52 00:09:36 02:37:22 1855 01:58:31 00:04:19 LINE001 01:05:26 Definition Term Terminal Number/Called Party Number (maximum 24 digits)
  • Page 1001 Electra Elite IPK II Document Revision 4C Related Features Station Message Detail Recording Programming  90-20-01 Traffic Report Data Setup – Call Traffic Output Determine whether or not the Call Traffic Output should be measured. 0 = No 1 = Yes (default: 0) 90-20-03 Traffic Report Data Setup –...
  • Page 1002 Document Revision 4C Electra Elite IPK II THIS PAGE INTENTIONALLY LEFT BLANK 2 - 978 Traffic Reports...

  • Page 1003: Transfer

    Electra Elite IPK II Document Revision 4C Transfer Enhancements Version 1500 or higher allows DSS/One-Touch keys to be used for one-touch transfer instead of using the Transfer key. Description Transfer permits an extension user to send an active Intercom or outside call to any other extension in the system.

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