Attendant Call Queuing - NEC Electra Elite IPK II System User Manual

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Electra Elite IPK II

Attendant extensions can have up to 32 incoming calls queued before additional callers hear busy tone.

This helps minimize call congestion in systems that use the attendant as the overflow destination for

unanswered calls. For example, you can program Direct Inward Lines and Voice Mail calls to route to the

attendant when their primary destination is busy. With Attendant Call Queuing, these unanswered calls

normally "stack up" for the attendant until they can be processed.

The 32 call queue total includes Intercom, DISA, DID, DIL, Tie Line and transferred calls. If the attendant

does not have an appearance for the queued call, it waits in line to be answered. If the attendant has

more than 32 calls queued, an extension can Transfer a call to the attendant only if they have Busy

Transfer enabled.

Attendant Call Queuing is a permanent, non-programmable system feature.

Forwarding when unanswered or busy can occur only at the attendant if more than 32 calls are in

Default Settings

System Availability

Any Multiline Terminal assigned as an operator

Required Component(s)

Attendant Call Queuing

Document Revision 4C

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