Ipk Ii In-Mail - NEC Electra Elite IPK II System User Manual

Electra Elite IPK II
Enhancements
With Version 2000 or higher In-Mail Master mailboxes can be used for ACD Delay Announcements.
Refer to Automatic Call Distribution (ACD) feature or the In-Mail system guide for more information.
Description
The Elite IPK II In-Mail is a low cost voice mail solution that mounts onto the CPUII. Its programming is
fully integrated with KSU programming. This system offers most voice mail system features customers
expect.
Automated Attendant automatically answers the system's incoming calls. After listening to a customized
message, an outside caller can dial a system extension or use Voice Mail.
There are up to four Elite IPK II In-Mail voice mail ports available. Both 2- and 4 -port In-Mail systems
reduce the total station ports available by eight. Integrated Voice Mail enhances the telephone system
with the following features:
Call Forwarding to Voice Mail

An extension user can forward their calls to Voice Mail. Once forwarded, calls to the extension
connect to that extension mailbox. The caller can leave a message in the mailbox instead of calling
back later. Forwarding can occur for all calls immediately, for unanswered calls or only when the
extension is busy. When a user transfers a call to an extension forwarded to Voice Mail, the call
waits for the Delayed Call Forwarding time before routing to the called extension mailbox. This
gives the transferring party the option of retrieving the call instead of having it go directly to the
mailbox.
Leaving a Message

Voice Mail lets a multiline terminal extension user easily leave a message at an extension that is
unanswered, busy or in Do Not Disturb. The caller can press their Voice Mail key to leave a
message in the called extension mailbox. There is no need to call back later.
Transferring to Voice Mail

By using Transfer to Voice Mail, a multiline terminal extension user can Transfer a call to the user's
or a co-worker's mailbox. After the Transfer goes through, the caller can leave a message in the
mailbox.

IPK II In-Mail

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IPK II In-Mail
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