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NEC Electra Elite IPK II Features And Specifications Manual

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Summary of Contents for NEC Electra Elite IPK II

  • Page 1 Notice Note that when converting this document from its original format to a .pdf file, some minor font and format changes may occur. When viewing and printing this document, we cannot guarantee that your specific PC or printer will support all of the fonts or graphics. Therefore, when you view the document, fonts may be substituted and your individual printer may not have the capability to print the document correctly.
  • Page 3 EATURES AND PECIFICATIONS ANUAL I N T - 1 0 7 2 ( I P K I I ) O C U M E N T E V I S I O N E L E A S E 1 0 0 0 )
  • Page 5 NEC Unified Solutions, Inc. reserves the right to change the specifications, functions, or features at any time without notice. NEC Unified Solutions, Inc. has prepared this document for use by its employees and customers. The information contained herein is the property of NEC Unified Solutions, Inc. and shall not be reproduced without prior written approval of NEC Unified Solutions, Inc.
  • Page 7 The Electra Elite IPK II system provides the customer needs today, and as business expands the system can be expanded to grow as well. The Electra Elite IPK II system has a set of manuals that provide all the information necessary to install and support the system. This preface describes these manuals.
  • Page 8 Document Revision 1 Electra Elite IPK II Electra Elite IPK II Programming Manual This manual provides instructions for programming the Electra Elite IPK II system using a Multiline Terminal or PC.
  • Page 9: Table Of Contents

    TABLE OF CONTENTS ___________________________________________________________________________________ Chapter 1 Introduction Section 1 General Information ..................1-1 Section 2 Multiline Terminals used with the System ............. 1-1 Chapter 2 Features Section 1 About This Chapter ..................2-1 Section 2 Important Notes .................... 2-2 Section 3 IPK to IPK II Feature Comparison List ............
  • Page 10 Document Revision 1 Electra Elite IPK II ___________________________________________________________________________________ Battery Backup – System Memory ............2-83 Battery Backup – System Power ............2-85 Call Appearance (CAP) Keys ............... 2-87 Call Arrival (CAR) Keys ................ 2-91 Call Duration Timer ................2-97 Call Forwarding ..................2-99 Call Forwarding/Do Not Disturb Override ...........
  • Page 11 Electra Elite IPK II Document Revision 1 ___________________________________________________________________________________ Data Line Security ................2-245 Delayed Ringing ................. 2-247 Department Calling ................2-251 Department Step Calling ..............2-261 Dialing Number Preview ..............2-263 Dial Pad Confirmation Tone ............... 2-265 Dial Tone Detection ................2-267 Digital Voice Mail ................
  • Page 12 Document Revision 1 Electra Elite IPK II ___________________________________________________________________________________ Flash ....................2-403 Flexible System Numbering ............... 2-407 Flexible Timeouts ................2-411 Forced Trunk Disconnect ..............2-415 Group Call Pickup ................2-419 Group Listen ..................2-423 Handset Mute ..................2-425 Handsfree and Monitor ............... 2-427 Handsfree Answerback/Forced Intercom Ringing ......
  • Page 13 Electra Elite IPK II Document Revision 1 ___________________________________________________________________________________ Long Conversation Cutoff ..............2-561 Meet Me Conference ................2-563 Meet Me Paging ................. 2-567 Meet Me Paging Transfer ..............2-571 Memo Dial ..................2-575 Message Waiting ................2-579 Microphone Cutoff ................2-585 Multiline Conference Bridge ...............
  • Page 14 Document Revision 1 Electra Elite IPK II ___________________________________________________________________________________ Redial Key ..................2-691 Remote (System) Upgrade ..............2-693 Repeat Redial ..................2-697 Resident System Program ..............2-701 Reverse Voice Over ................2-703 Ring Groups ..................2-707 Ringdown Extension, Internal/External ..........2-711 Room Monitor ..................
  • Page 15 Electra Elite IPK II Document Revision 1 ___________________________________________________________________________________ Tone Override ..................2-833 Traffic Reports ..................2-837 Transfer ....................2-841 Trunk Group Routing ................2-851 Trunk Groups ..................2-855 Trunk Queuing/Camp-On ..............2-859 Unified Messaging ................2-863 Uniform Call Distribution (UCD) ............2-873 Uniform Numbering Network ..............
  • Page 16 Document Revision 1 Electra Elite IPK II ___________________________________________________________________________________ THIS PAGE INTENTIONALLY LEFT BLANK ___________________________________________________________________________________ viii Table of Contents...
  • Page 17 LIST OF TABLES ___________________________________________________________________________________ Table 2-1 Keys for Entering Names ................2-155 Table 2-2 Class of Service Options (Administrator Level), Program 20-07 ....2-181 Table 2-3 Class of Service Options (Outgoing Call Service), Program 20-08 ....2-183 Table 2-4 Class of Service Options (Incoming Call Service), Program 20-09 ....2-185 Table 2-5 Class of Service Options (Answer Service), Program 20-10 ......
  • Page 18 Table 2-29 Maximum System Capacities for Application Interface ETUs ....... 2-897 Table 2-30 KSU Power-Based Calculator Chart ............. 2-898 Table 2-31 Electra Elite IPK II VoIP Specifications ............2-935 Table 2-32 Voice Prompting Messages ................2-946 ___________________________________________________________________________________ List of Tables...
  • Page 19: Chapter 1 Introduction

    Electra Elite IPK II (DTH telephones), D Series i (DTR telephones), term term IPK (ITH Telephones), Electra Elite (DTU telephones), and D Series E (DTP telephones) can be used with the Electra Elite IPK II system. ULTILINE ERMINALS USED WITH THE YSTEM...
  • Page 20 Document Revision 1 Electra Elite IPK II Electra Elite IPK II Terminal Feature Access, Single On/Off, or One-Touch Keys Keys are designated Feature Access, Single On/Off, or One-Touch throughout this manual. The keys operate much the same, but various limitations imposed on each type are described below.
  • Page 21 LED to indicate incoming calls or messages, and an outgoing only Analog SLT Port [AD(A)-R] is also available. The Electra Elite IPK II Single Line Terminals are offered in two variations (DTR- 1-1 and DTR-1HM-1). Both terminals come in black or white. Both have DTMF and Pulse Dialing compatibility, and offer Flash and Redial key functionality.
  • Page 22 Document Revision 1 Electra Elite IPK II Line sizes include 8-line and 16-line. Speakerphone with full-duplex handsfree operation and headset jack is standard. Terminals are compatible with AD(A)-2R and PS(A)-R. term Electra Elite and D Series E Terminals term The Electra Elite Terminals (DTU telephones) and D...
  • Page 23: Chapter 2 Features

    HAPTER ECTION This chapter provides an alphabetical listing of the features that are available with the Electra Elite IPK II system. Each feature provides the following information: Description – briefly describes the feature and how it is use. Conditions – provides special operating conditions (if any) that need to be considered with using the feature.
  • Page 24: Important Notes

    Document Revision 1 Electra Elite IPK II MPORTANT OTES ECTION Simplifying Multiline Terminal Operation with One-Touch Keys... A multiline terminal user can access many features through Service Codes (e.g., Service Code 629 leaves a Message Waiting for a co-worker). To streamline the operation of their telephone, a multiline terminal user can store these codes under One-Touch Keys.
  • Page 25 IPK II F EATURE OMPARISON ECTION The following table provides a cross-reference between the Electra Elite IPK and the Electra Elite IPK II features. IPK Feature Name IPK II Feature Name Account Code – Forced/Verified/Unverified Account Code – Forced/Verified/Unverified Account Code Entry...
  • Page 26 Document Revision 1 Electra Elite IPK II IPK Feature Name IPK II Feature Name Automatic Trunk-to-Trunk Transfer Call Forwarding, Off-Premise Background Music – Multiline Speaker Background Music Background Music Over External Speakers Background Music Barge-In Barge In Battery Backup – System Memory Battery Backup –...
  • Page 27 Electra Elite IPK II Document Revision 1 IPK Feature Name IPK II Feature Name Computer Telephony Integration (CTI) TAPI Compatibility Computer Telephony Integration (CTI) Applications Consecutive Speed Dial Speed Dial – System/Group/Station Cordless Telephone Connection Cordless Telephone Connection Customized Message...
  • Page 28 Document Revision 1 Electra Elite IPK II IPK Feature Name IPK II Feature Name E&M Tie Lines (4-Wire) Multiple Trunk Types Elapsed Call Time Call Duration Timer Electra Elite IPK Terminals Electra Elite IPK Terminals Electra Elite Terminal Migration Electra Elite Terminal Migration...
  • Page 29 Electra Elite IPK II Document Revision 1 IPK Feature Name IPK II Feature Name Headset Connection (Built-In) Headset Operation Hold With Recall (Exclusive and Non-Exclusive) Hold Hot Key Pad Not Supported Hot Line Hotline Howler Tone Service Howler Tone Service...
  • Page 30 Document Revision 1 Electra Elite IPK II IPK Feature Name IPK II Feature Name Music on Hold Music on Hold NEC Elite PC Assistant IPK II - PC Assistant Nesting Dial Not Supported Night Call Pickup Night Service Night Chime...
  • Page 31 Electra Elite IPK II Document Revision 1 IPK Feature Name IPK II Feature Name Scrolling Directories Directory Dialing Secondary Incoming Extension Secondary Incoming Extension Seized Trunk Name/Number Display Name Storing Simplified Call Distribution Department Calling Single Line Telephone Access Single Line Telephones, Analog 500/2500 Sets...
  • Page 32: Features

    Voice Over Split Voice Over Voice Prompt Voice Response System (VRS) Wireless Not Supported Wireless - DECT Wireless – DECT EATURES ECTION The remainder of this document provides the features for the Electra Elite IPK II system. 2 - 10 Features...
  • Page 33: Account Code Entry

    Account Code Entry Description Account Codes are user-dialed codes that help the system administrator categorize and/or restrict trunk calls. Optional Account Codes allow a user to enter an Account Code while placing a trunk call or anytime while on a call. The system does not require the user to enter the optional account code.
  • Page 34 Document Revision 1 Electra Elite IPK II If the system has Account Codes disabled, the digits dialed (e.g., 1 234 ) appear on the SMDR report as part of the number dialed. Do not use an asterisk within a PBX access code when using Account Codes. Otherwise, after the , the trunk will stop sending digits to the central office.
  • Page 35 Electra Elite IPK II Document Revision 1 Related Features Abbreviated Dialing Automatic Route Selection (ARS) One-Touch Calling PBX Compatibility Station Message Detail Recording Programming 14-01-11 Basic Trunk Data Setup - Account Code Enable (1) or disable (0) Account Codes for each trunk.
  • Page 36 Document Revision 1 Electra Elite IPK II Operation To enter an Account Code any time while on a trunk call: The outside caller cannot hear the Account Code digits you enter. You can use this procedure if your system has Optional Account Codes enabled. You may also be able to use this procedure for incoming calls.
  • Page 37 Electra Elite IPK II Document Revision 1 Dial the number you want to call. If you hear “stutter dial tone after dialing the number, ARS is requesting that you enter an Automatic Route Selection Authorization Code. Refer to Automatic Route Selection on page 2-65 for more information.
  • Page 38 Document Revision 1 Electra Elite IPK II To enter an Account Code at a single line telephone: Access trunk for outside call. You can access a trunk by dialing a code. Refer to Central Office Calls, Placing for more information.
  • Page 39 Electra Elite IPK II Document Revision 1 Account Code – Forced/Verified/Unverified Description Account Codes are user-dialed codes that help the system administrator categorize and/or restrict trunk calls. The system has two types of Forced Account Codes: Forced Account Codes Forced Account Codes require an extension user to enter an Account Code every time they place a trunk call.
  • Page 40 Document Revision 1 Electra Elite IPK II Verified Account Codes With Verified Account Codes, the system compares the Account Code the user dials to a list of up to 2000 pre-programmed codes. If the Account Code is in the list, the call goes through. If the code dialed is not in the list, the system prevents the call.
  • Page 41 Electra Elite IPK II Document Revision 1 Conditions If a user enters a code that exceeds the 16 digit limit, the system ignores the Account Code entry. ∗ ∗ If the system has Account Codes disabled, the digits dialed (e.g.,...
  • Page 42 Document Revision 1 Electra Elite IPK II Related Features Automatic Route Selection (ARS) PBX Compatibility Speed Dial – System/Group/Station Station Message Detail Recording Programming 14-01-11 Basic Trunk Data Setup - Account Code Enable (1) or disable (0) Forced Account Codes for each trunk.
  • Page 43 Electra Elite IPK II Document Revision 1 35-05-03 Account Code Setup - Account Codes for Incoming Calls For each Class of Service (1~15), enter 1 in this option to enable Account Codes for incoming calls. Enter 0 to disable Account Codes for incoming calls. If disabled, any codes you enter dial out on the connected trunk.
  • Page 44: Account Code - Forced/Verified/Unverified

    Document Revision 1 Electra Elite IPK II Access trunk for outside call. You can access a trunk by pressing a line key or dialing a code. Refer to Central Office Calls, Placing on page 2-171 for more information. Dial - OR - Press your Account Code key (PGM 15-07-01 or SC 751: code 50).
  • Page 45 Electra Elite IPK II Document Revision 1 To enter an Account Code for an incoming call: This procedure is not available for single line telephones. Answer incoming call. If Account Codes for Incoming Calls is disabled, the following steps will dial digits out onto the connected trunk.
  • Page 46 Document Revision 1 Electra Elite IPK II THIS PAGE INTENTIONALLY LEFT BLANK 2 - 24 Account Code – Forced/Verified/Unverified...
  • Page 47: Alarm

    Electra Elite IPK II Document Revision 1 Alarm Description Alarm lets any station extension work like an Alarm clock. An extension user can have Alarm remind them of a meeting or an appointment. There are two types of Alarms: Alarm 1 (sounds only once at the preset time)
  • Page 48 Document Revision 1 Electra Elite IPK II Programming 20-01-06 System Options - Alarm Duration Set the duration of the Alarm signal (0~64800 seconds). Operation To set the alarm: At the multiline terminal, press the Speaker key. - OR - At the single line telephone, lift the handset.
  • Page 49 Electra Elite IPK II Document Revision 1 To cancel an alarm: At the multiline terminal, press the Speaker key. - OR - At the single line telephone, lift the handset. Dial 727. Dial alarm type (1 or 2). Dial 9999.
  • Page 50 Document Revision 1 Electra Elite IPK II THIS PAGE INTENTIONALLY LEFT BLANK 2 - 28 Alarm...
  • Page 51: Alphanumeric Display

    Electra Elite IPK II Document Revision 1 Alphanumeric Display Description Multibutton display telephones have a 3-line, 24 character per line alphanumeric display that provides various feature status messages. These messages help the display telephone user process calls, identify callers and customize features.
  • Page 52 Document Revision 1 Electra Elite IPK II Related Features Clock/Calendar Display Detail Status Display on Multi-Telephone Intercom Abandoned Call Display Selectable Display Messaging Programming 11-11-13 Service Code Setup (for Setup/Entry Operation) If needed, redefine the service code used to select the language for display multiline terminals (default: 678).
  • Page 53: Analog Communications Interface (Aci)

    The PGD(2)-U10 ADP relay associated with the port closes when the call goes through. For Music on Hold, connect the music source to the PGD(2)-U10 ADP module. Connect the music source control leads to the CTL (control relay) jack. Refer to the Electra Elite IPK II Hardware Manual for additional details.
  • Page 54 Document Revision 1 Electra Elite IPK II Auxiliary Device Control The PGD(2)-U10 ADP can control a customer-provided tape recorder. When an extension user dials the ACI analog port extension number, they can automatically start the recorder and activate the record function.
  • Page 55 Department Group options to PGD(2)-U10 ADP software ports, not physical ports. During installation, you connect equipment to the jacks on the PGD(2)-U10 ADP that correspond to the software port. Refer to the Electra Elite IPK II System Hardware Manual for installation details. Conditions ACD agents who are logged on can be recorded.
  • Page 56 Document Revision 1 Electra Elite IPK II The devices connected to the PGD(2)-U10 ADP must be compatible with the specifications below. Refer to the Electra Elite IPK II System Hardware Manual for installation details. PGD(2)-U10 ADP /ACI Interface Specifications Relay Contacts...
  • Page 57 Electra Elite IPK II Document Revision 1 Related Features Automatic Call Distribution (ACD) Background Music Hotline One-Touch Calling Paging, External Programming 10-07-01 Conversation Record Circuits Assign the number of conversation record circuits. 11-06-01 ACI Extension Numbering Assign extension numbers to ACI software ports. Select a number outside of the normal extension number range.
  • Page 58 Document Revision 1 Electra Elite IPK II 14-09-04 Conversation Recording Destination for Trunks - ACI Automatic Recording for Outgoing Call Determine whether a trunk should be automatically recorded when an outgoing call is received. 0 = Off 1 = On...
  • Page 59 Electra Elite IPK II Document Revision 1 Operation To call an ACI software port: Press the idle Speaker key. Dial ACI software port extension number. - OR - Dial ACI Department Group extension number. - OR - Press the One-Touch Key for ACI extension or Department Group.
  • Page 60 Document Revision 1 Electra Elite IPK II THIS PAGE INTENTIONALLY LEFT BLANK 2 - 38 Analog Communications Interface (ACI)
  • Page 61: Ancillary Device Connection

    This feature enhances peripheral device objectives. An Electra Elite IPK II multiline terminal user can accomplish this by using the AP(R)-R Unit (Analog Port Adapter with Ringer) or AP(A)-A Unit (Analog Port Adapter without Ringer) for analog telephone devices, or installing the AD(A)-R Unit to connect devices such as tape recorders.
  • Page 62 Document Revision 1 Electra Elite IPK II Default Settings None Related Features Electra Elite IPK Terminals Electra Elite Terminal Migration Programming 15-03-01 SLT Signaling Type 15-03-04 Flashing Operation Depends on the connected ancillary device. 2 - 40 Ancillary Device Connection...
  • Page 63: Answer Hold

    Electra Elite IPK II Document Revision 1 Answer Hold Description Answer Hold allows a multiline terminal user to press the flashing Answer key to answer an incoming ringing call or and Camp-on call. When the multiline terminal user is already answering a call, the first call is automatically placed on hold, depending on the user’s setting in Program 15-02-06.
  • Page 64 Document Revision 1 Electra Elite IPK II Related Features Answer Key Central Office Calls, Answering Programming 15-02-06 Hold Key Operating Mode 0 = Normal Hold 1 = Exclusive Hold 15-07 Programmable Function Keys ∗ 04 = Park Group Key 11-12-32 Answer Park ∗...
  • Page 65: Answer Key

    Electra Elite IPK II Document Revision 1 Answer Key Description Multiline Terminals have an Answer key with an LED that flashes when the Multiline Terminal user receives an incoming CO/PBX, Tie/DID transfer, or CO/PBX transfer call. When multiple calls are received, the Answer key is used to pick up calls.
  • Page 66 Document Revision 1 Electra Elite IPK II Related Features Answer Hold Programming 22-02-01 Incoming Call Trunk Setup Assign the incoming trunk type for each trunk. 22-04-01 Incoming Extension Ring Group Assignment Assign extensions to Ring Groups. 22-05-01 Incoming Trunk Ring Group Assignment Assign trunks to incoming Ring Groups.
  • Page 67: Attendant Call Queuing

    Electra Elite IPK II Document Revision 1 Attendant Call Queuing Description Attendant extensions can have up to 32 incoming calls queued before additional callers hear busy tone. This helps minimize call congestion in systems that use the attendant as the overflow destination for unanswered calls.
  • Page 68 Document Revision 1 Electra Elite IPK II Related Features Call Forwarding Programming 20-17-01 Operator’s Extension Assign the operator (attendant’s) extension. 24-02-01 System Options for Transfer - Busy Transfer Prevent (0) or allow (1) extensions to transfer calls to an attendant that has more than 32 calls in queue.
  • Page 69: Automatic Call Distribution (Acd)

    Electra Elite IPK II Document Revision 1 Automatic Call Distribution (ACD) Description Automatic Call Distribution (ACD) uniformly distributes calls among agents of a programmed ACD Group. When a call rings into an ACD Group, the system automatically routes the call to the agent that has been idle the longest.
  • Page 70 Document Revision 1 Electra Elite IPK II wait, you can have them hear another announcement (called the 2nd Announcement) such as, “Your business is important to us. Your call will be automatically answered by the first available agent. Please stay on the line.” If all the ACD Group’s agents still are unavailable, the call can automatically overflow to another ACD Group or the Voice Mail.
  • Page 71 Electra Elite IPK II Document Revision 1 E x a m p l e : With this example, ACD will work as follows: Example 1: Log In with AIC 789 During Mode Pattern 1, ACD agents will belong to ACD groups 1, 2, and 16 at the same time.
  • Page 72 Document Revision 1 Electra Elite IPK II Multiple extensions (up to the maximum capacity of the extension) can log-in with one AIC. For example, even if ACD agent “A” logs in extension 350 with AIC 789, ACD agent “B” can also log in to extension 351 with the same AIC 789 at the same time.
  • Page 73 Electra Elite IPK II Document Revision 1 Incoming Call Routing Incoming trunk calls can automatically route to specific ACD Groups. These types of calls ring directly into the ACD Group without being transferred by a co-worker or the Automated Attendant.
  • Page 74 Document Revision 1 Electra Elite IPK II Supervisor, ACD System You can designate an extension as an ACD System Supervisor. Once assigned as an ACD System Supervisor, the user can: Take the all the system’s ACD Groups out of service simultaneously.
  • Page 75 Electra Elite IPK II Document Revision 1 BLF For ACD Agents Busy Double Wink Off Making an Emergency Call Wink Off Logged off or not installed Double Wink On Logged on BLF For Co-Workers That Are Not ACD Agents When the key is . . .
  • Page 76 Document Revision 1 Electra Elite IPK II For each ACD Group, you can set the following conditions: The number of trunks that can wait in queue before the Queue Status Display occurs. How often the time in queue portion of the display reoccurs (see the Queue Status display Timing illustration below).
  • Page 77 Electra Elite IPK II Document Revision 1 Available in Program Available in Program Feature 41-15-01~02 41-20-01~05 Alarm Alarm Send Time Program 41-15-02 determines the length/ Interval Time of interval of the alarm. Queue Status Display Class of Service Timing of alarm and...
  • Page 78 LOGIN status, however an agent may still log in. Conversation Recording is programmed on a system-wide basis - it is not ACD feature-specific. Refer to the Electra Elite IPK II ACD Manual for additional information. Default Setting Refer to the Electra Elite IPK II ACD Manual.
  • Page 79 Document Revision 1 Voice Mail Programming Refer to the Electra Elite IPK II ACD Manual for complete programming information. Operation Using the Headset with Automatic Answer for ACD Agents: With the multiline terminal in an idle state, press the Feature key.
  • Page 80 Document Revision 1 Electra Elite IPK II AIC Agent Log In To log in: Multiline Terminal Press the ACD LOG IN/LOG OUT key (Program 15-07-01 or SC 752: 1 0). - OR - Press the Speaker key and dial the AIC Log In service code (Program 11-13-08).
  • Page 81 Electra Elite IPK II Document Revision 1 Multiple Agent Log In To log in: Multiline Terminal After already being logged in: Press the ACD LOG IN/LOG OUT key (Program 15-07-01 or SC 752: 1 0). Dial 0 to cancel the log out option.
  • Page 82 Document Revision 1 Electra Elite IPK II Queue Status Display When Logged Into ACD Group With an idle multiline terminal, press the Queue Status Display Programmable Function Key (Code: 1 9). The display indicates the number of calls in queue, the trunk name, and the length of time the call has been waiting.
  • Page 83 Electra Elite IPK II Document Revision 1 To cancel the manual Rest Mode: Multiline Terminal Press the ACD Rest Mode key (PGM 15-07-01 or SC 752: 1 3). The ACD Rest Mode key light goes off. Single Line Telephone Lift the handset.
  • Page 84 Document Revision 1 Electra Elite IPK II THIS PAGE INTENTIONALLY LEFT BLANK 2 - 62 Automatic Call Distribution (ACD)
  • Page 85: Automatic Release

    Electra Elite IPK II Document Revision 1 Automatic Release Description Automatic Release drops the line circuit when an outside party abandons the call. For this feature to work with Loop Start Trunks, the CO/PBX providing the outside line must provide a timed disconnect signal.
  • Page 86 Document Revision 1 Electra Elite IPK II Related Features Central Office Calls, Answering Central Office Calls, Placing Programming 14-02-09 Busy Tone Detection 0 = Disable (Default) 1 = Enable 14-02-14 Analog Trunk Data Setup - Loop Start/Ground Start 0 = Loop Start (Default)
  • Page 87: Automatic Route Selection

    The ARS feature can add or delete digits and route calls according to pre-determined levels. When Electra Elite IPK II systems are networked together by Tie lines or K-CCIS, the networked systems can be called by a system number and a user’s extension number, just an extension number, or by using a trunk access code.
  • Page 88 Document Revision 1 Electra Elite IPK II Time of Day Selection For routing purposes, ARS provides ten different day selections (called Time Schedule Patterns). Each Time Schedule Pattern can provide up to 20 time intervals which are assigned to one of the eight day/night modes.
  • Page 89 Electra Elite IPK II Document Revision 1 Conditions Do not use ARS behind a Centrex/PBX. ARS is intended for areas that use the North American Number Plan (NANP). Line keys, Call Appearance (CAP) Keys, outgoing trunk group keys, dialing 704 + trunk group, dialing +trunk number, and abbreviated dial numbers assigned to a certain trunk group can all be used to by-pass ARS.
  • Page 90 Document Revision 1 Electra Elite IPK II Related Features Speed Dial - System/Group/Station Central Office Calls, Placing Dial Tone Detection E-911 Compatibility Code Restriction Trunk Group Routing Trunk Queuing/Camp On Programming 11-01-01 System Numbering Set the system’s internal (Intercom) numbering plan. The numbering plan assigns the first and second digits dialed and affects the digits an extension user must dial to access other extensions and features, such as service codes and trunk codes.
  • Page 91 Electra Elite IPK II Document Revision 1 20-06-01 Class of Service for Extensions Assign a Class of Service (1~15) to an extension. 20-08-17 Class of Service Options (Outgoing Call Service), ARS Override of Trunk Access Map Enable (1) or disable (0) an extension’s ability to override the trunk access map programming (Program 14-07-01 and 15-06-01) for outgoing calls.
  • Page 92 Document Revision 1 Electra Elite IPK II 26-02-03 Dial Analysis Table for ARS - Additional Data / Service Number For each Dial Analysis Table (1~200), if Service Type 1 was selected in Program 26-02-02, enter the trunk group number (0~100, 0 = No Route).
  • Page 93 Electra Elite IPK II Document Revision 1 44-01-01 System Options for ARS/F-Route Select whether the ARS/F-Route feature should use the time schedule (0=not used, 1=used). If this option is set to ‘0’, the F-Route table selected is determined only by the digits dialed without any relation to the day or time of the call.
  • Page 94 Document Revision 1 Electra Elite IPK II 44-04-01 ARS/F-Route Selection for Time Schedule Assign each ARS/F-Route Selection number (1~500) to an ARS/F-Route table number for each ARS/F-Route time mode. There are eight time modes for ARS/F-Route Access. 44-05-01 ARS/F-Route Table - Trunk Group Number For each ARS/F-Route table (1~500) assign a priority number (1~4) and enter the trunk number to be used.
  • Page 95 Electra Elite IPK II Document Revision 1 44-06-01 Additional Dial Table If an Additional Dial Number Table is entered in Program 44-05-03, define the additional dial table (1~1000) to add digits in front of the dialed ARS/F-Route number (24 digits max: 1-9, 0 Pause).
  • Page 96 Document Revision 1 Electra Elite IPK II Operation To place a call using ARS: At the multiline terminal, press idle Speaker key. - OR - At the single line telephone, lift the handset. You will hear normal Intercom dial tone.
  • Page 97: Background Music

    Background Music Description Background Music (BGM) sends music from a customer -provided music source to the speakers of the Multiline Telephone when the station is idle. Conditions An ACI (PGD(2)-U10 ADP) port must be used as an alternate External Music on Hold source when different External MOH and BGM source is required.
  • Page 98 Document Revision 1 Electra Elite IPK II System Availability Terminals All Multiline Terminals Required Component(s) Externally provided Music Source. PGD(2)-U10 ADP if different external MOH and BGM sources are required. Related Features Music on Hold Programming 20-06-01 Class of Service for Extensions Assign a Class of Service (1~15) to an extension.
  • Page 99: Barge-In

    Electra Elite IPK II Document Revision 1 Barge-In Description Barge-In permits an extension user to break into another extension user’s established call, including Conference calls. This sets up a Conference-type conversation between the intruding extension and the parties on the initial call. With Barge-In, an extension user can get a message through to a busy co-worker right away.
  • Page 100 Document Revision 1 Electra Elite IPK II With Program 20-13-10 set to “1”, a call which has been barged into can be placed on Park by the originator of the outside call, but only the outside caller is placed in Park. The extension which barged into the call is dropped.
  • Page 101 Electra Elite IPK II Document Revision 1 Programming 11-12-08 Service Code Setup (for Service Access) - Barge-In Determine what the service code should be for an internal party to use the Barge-In feature (default = 710). 11-16-02 One-Digit Service Code Setup - Barge-In Use this option to set up Item 02 for single digit Barge-In.
  • Page 102 Document Revision 1 Electra Elite IPK II 21-01-03 System Options for Outgoing Calls - Trunk Interdigit Time (External) Program how long an extension must wait before using the Barge-In feature can be used on a call (this timer waits until this timer expires before putting a call in a talk state). This timer also affects Voice Over.
  • Page 103 Electra Elite IPK II Document Revision 1 To Barge-In to a Conference Call: Pick up the handset or press Speaker and dial the service code (default = 710). If the telephone does not have the proper COS, a warning tone is sent. After the user hangs up, the system automatically places a callback to the extension.
  • Page 104 Document Revision 1 Electra Elite IPK II THIS PAGE INTENTIONALLY LEFT BLANK 2 - 82 Barge-In...
  • Page 105: Battery Backup - System Memory

    Battery Backup – System Memory Description A battery is provided on the CPUII( )-U( ) ETU for the Electra Elite IPK II system to retain System Program Memory when power fails. When fully charged, the battery maintains backup power for approximately seven years.
  • Page 106 Document Revision 1 Electra Elite IPK II System Availability Terminals Not applicable Required Component(s) None Related Features Battery Backup - System Power Programming 90-03-01 Save Data 1 = Save Data User Service code # # 9 (Default PRG 11-15-03) to save the Caller ID History from working memory to SRAM.
  • Page 107: Battery Backup - System Power

    The B64-U( ) KSU is equipped with batteries for system battery backup. External Battery Back can be connected to the system to provide extended time in the event of commercial power outage. Refer to the Electra Elite IPK II System Hardware Manual for further details.
  • Page 108 Document Revision 1 Electra Elite IPK II Related Features Battery Backup - System Memory Programming None Operation None 2 - 86 Battery Backup – System Power...
  • Page 109: Call Appearance (Cap) Keys

    Call Appearance (CAP) Keys Description This feature automatically places an outside call on a Call Appearance key when the system is operated as a hybrid (Multifunction) system. These keys can be assigned on any Multiline Terminal or the same key can appear on multiple terminals. This feature allows efficient call handling when numerous CO calls are received and a limited number of CO line key appearances are available.
  • Page 110 Document Revision 1 Electra Elite IPK II All Flexible Line keys on a multiline terminal can be assigned as CAP keys in System Programming. A conference call involving two outside lines cannot reside on one Call Appearance key. For Call Appearance (CAP) Keys, trunks must be assigned to trunk group 1 or higher (Program 14-05-01).
  • Page 111 Electra Elite IPK II Document Revision 1 Off-Hook Signaling Programmable Function Keys Secondary Incoming Extension User Programming Ability Virtual Extensions Programming 14-05-01 Trunk Groups Assign trunks to trunk groups (1~100). 15-07-01 Programmable Function Keys ∗ Assign a key as a CAP key (code 8) plus a CAP orbit number (01~64).
  • Page 112 Document Revision 1 Electra Elite IPK II 24-01-07 System Options for Hold - Extended Park Hold Time Set the Extended Park Hold Time (0~64800 seconds). A call that is parked longer than the programmed interval recalls the extension where it was initially parked.
  • Page 113: Call Arrival (Car) Keys

    Electra Elite IPK II Document Revision 1 Call Arrival (CAR) Keys Description Call Arrival (CAR) Keys are available software extensions available on the Basic and Expanded Port Packages. A Call Arrival Extension assigned to a line key, can appear and ring on an individual station or multiple stations.
  • Page 114 Document Revision 1 Electra Elite IPK II Related Features Call Queuing Virtual Extensions Programming 11-04-01 Virtual Extension Numbering Virtual Extension Ports (V-Port) = 1~256 Virtual Extension Number = Extension Number 15-01-01 Basic Extension Data Setup - Extension Name Assign the extension name.
  • Page 115 Electra Elite IPK II Document Revision 1 15-10-01 Incoming Virtual Extension Ring Tone Order Setup Order 1 Pattern 0 = Pattern 1 (default) Order 2 Pattern 1 = Pattern 2 (default) Order 3 Pattern 2 = Pattern 3 (default) Order 4 Pattern 3 = Pattern 4 (default)
  • Page 116 Document Revision 1 Electra Elite IPK II 23-04-01 Ringing Line Preference for Virtual Extensions Order 1 Stg Group = 0~64 ( 0 by default) Order 2 Stg Group = 0~64 ( 0 by default) Order 3 Stg Group = 0~64 ( 0 by default)
  • Page 117 Electra Elite IPK II Document Revision 1 Dial the mode number in which the key will delay ring. 1 = Day 1 5 = Day 2 2 = Night 1 6 = Night 2 3 = Midnight 1 7 = Midnight 2...
  • Page 118 Document Revision 1 Electra Elite IPK II THIS PAGE INTENTIONALLY LEFT BLANK 2 - 96 Call Arrival (CAR) Keys...
  • Page 119: Call Duration Timer

    Electra Elite IPK II Document Revision 1 Call Duration Timer Description Call Duration Timer lets a multiline terminal with a LCD to time their trunk calls on the telephone display. This helps users that must keep track of their time on the telephone. For incoming trunk calls, the Call Timer begins as soon as the user answers the call.
  • Page 120 Document Revision 1 Electra Elite IPK II 20-06-01 Class of Service for Extensions Assign a Class Of Service (1~15) to an extension. 20-09-06 Class of Service Options (Incoming Call Service) - Incoming Time Information Display If this option is set to “1”, the Incoming Call Time is displayed on the multiline terminals’s LCD while the telephone is ringing.
  • Page 121: Call Forwarding

    Electra Elite IPK II Document Revision 1 Call Forwarding Description Call Forwarding permits an extension user to redirect their calls to another extension or an off-premise number. Call Forwarding ensures that the user’s calls are covered when they are away from their work area.
  • Page 122 Document Revision 1 Electra Elite IPK II Call Forwards can be chained allowing calls to forward from one extension to the next. Up to 32 extensions can be linked in a call forward chain. Periodic reminder message requires a DSP daughter board for Voice Response System (VRS).
  • Page 123 Electra Elite IPK II Document Revision 1 System Availability Terminals Any Station and Virtual Extensions Required Component(s) None Related Features Call Forwarding, Off-Premise Call Forwarding with Follow Me Call Forwarding/Do Not Disturb Override Central Office Calls, Answering Department Calling Direct Station Selection...
  • Page 124 Document Revision 1 Electra Elite IPK II Programming Program Name Defaults Number 11-10-06 Setting the Automatic Forwarding for each Trunk Line 11-10-07 Canceling the Automatic Forwarding for each Trunk Line 11-10-08 Setting the Destination for Automatic Trunk Forwarding 11-10-18 Off-Premise Call Forward by Door Box...
  • Page 125 Electra Elite IPK II Document Revision 1 20-11-01 Class of Service Options (Hold/Transfer Service) - Call Forward Immediate. In an extension's Class of Service, enable (1) or disable (0) an extension's ability to set Call Forward Immediate. 20-11-02 Class of Service Options (Hold/Transfer Service) - Call Forward Busy In an extension’s Class of Service, enable (1) or disable (0) an extension’s ability to set Call...
  • Page 126 Document Revision 1 Electra Elite IPK II To cancel Call Forward – Immediate at a forwarding station: Pick up the handset or press the Speaker key. Dial the Call Forward - Immediate Service Code (default: 741). - OR - At the multiline terminal only; press the Call Forwarding Programmable Function keys.
  • Page 127 Electra Elite IPK II Document Revision 1 To set Call Forward – Both Ring at a forwarding station: Pick up the handset or press the Speaker key. Dial the Call Forward - Both Ring Service Code (default: 745). - OR - At the multiline terminal only;...
  • Page 128 Document Revision 1 Electra Elite IPK II To cancel Call Forward – Follow-Me from the destination station: Pick up the handset or press the Speaker key. Dial the Call Forward - Follow-Me Service Code (default: 746). - OR - At the multiline terminal only; press the Call Forwarding Programmable Function keys.
  • Page 129 Electra Elite IPK II Document Revision 1 To cancel Call Forward Busy/No Answer for any Extension to Destination: Pick up the handset or press the Speaker key. Dial the Call Forward Busy/No Answer for any Extension to Destination Service Code (default: 793).
  • Page 130 Document Revision 1 Electra Elite IPK II To cancel Call Forward – Busy/No Answer using a Virtual Extension: Press the idle Virtual Extension key. Dial the Call Forward - Busy/No Answer Service Code (default: 744). Dial 0 (Cancel). Press the Speaker key or hang up.
  • Page 131: Call Forwarding/Do Not Disturb Override

    Electra Elite IPK II Document Revision 1 Call Forwarding/Do Not Disturb Override Description An extension user can override Call Forwarding or Do Not Disturb at another extension. This is helpful, for example, to dispatchers and office managers that always need to get through.
  • Page 132 Document Revision 1 Electra Elite IPK II 11-16-06 Single Digit Service Code Setup - DND/Call Forward Override Customize the 1-digit Service Code used for DND/Call Forward Override. 15-07-01 Programming Function Keys Assign a function key for Call Forwarding/Do Not Disturb Override (code 37).
  • Page 133: Call Forwarding, Off-Premise

    Electra Elite IPK II Document Revision 1 Call Forwarding, Off-Premise Description Off-Premise Call Forwarding allows an extension user to forward their calls to an off-site location. By enabling Call Forward, Off-Premise, the user can stay in touch by having the system forward their calls while they are away from the office.
  • Page 134 Document Revision 1 Electra Elite IPK II Calls to extensions with DND active do not follow Call Forwarding programming. DIL calls will ring an idle Department Group member, then follow 22-08 programming then 22-05 programming. Door Boxes must be programmed in order for the calls to be transferred off-premise.
  • Page 135 Electra Elite IPK II Document Revision 1 Related Features Call Forwarding, Fixed Direct Inward Dialing (DID) Do Not Disturb Door Box Call Arrival Keys (CAR) Code Restriction Virtual Extensions Voice Response System (VRS) Programming 10-09-01 DTMF and Dial Tone Circuit Setup Allocate the circuits on the CPUII ETUs for either DTMF receiving or dial tone detection.
  • Page 136 Document Revision 1 Electra Elite IPK II 11-11-46 Service Code Setup (for Setup/Entry Operation) - Set or Cancel Call Forwarding Busy Split Used to assign the Call Forward Busy Split Service Code (default not assigned). 11-11-47 Service Code Setup (for Setup/Entry Operation) - Set or Cancel Call Forwarding No Answer Split Used to assign the Call Forward No Answer Split Service Code (default not assigned).
  • Page 137 Electra Elite IPK II Document Revision 1 25-07-07 System Timers for VRS/DISA - DISA/Tandem Trunking Long Conversation Warning Tone Time Determine the length of time a DISA caller or any trunk-to-trunk (such as Tandem Trunking) conversation can talk before the Long Conversation tone is heard (0-64800 seconds).
  • Page 138 Document Revision 1 Electra Elite IPK II Trunk-to-Trunk Forwarding - DID (3) Trunk Forwarding by Department Groups (in addition to above programming) Refer to Department Calling for additional Department Group programming. 11-07-01 : Department Group Pilot Numbers Assign pilot numbers to the Extension (Department) Groups you set up in Program 16-02.
  • Page 139 Electra Elite IPK II Document Revision 1 20-06-01 Class of Service for Extensions Assign a Class Of Service (1~15) to an extension. 20-11-17 Class of Service Options (Hold/Transfer Service) - Department Group Trunk-to-Trunk Forwarding Enable (1) or disable (0) an extension within a Department Group’s ability to use the Trunk-to- Trunk Forwarding service codes.
  • Page 140 Document Revision 1 Electra Elite IPK II At a multiline terminal only, press the Call Forwarding Programmable Function keys (PRG 15-07-01, 10 ~15 or SC 751 Key Code 10~15). Dial 1 (Set). Dial the Trunk Access Code (default: 9) + Number (9+2142622000).
  • Page 141 Electra Elite IPK II Document Revision 1 Dial 0 (Cancel). If Internal and External are set both will be canceled. Your DND or Call Forwarding (Device) Programmable Function Key flashes. Off-Premise Call Forwarding for Door Boxes” These operations are performed at the Door Box Ringing Extension only.
  • Page 142 Document Revision 1 Electra Elite IPK II The number will be stored in the Abbreviated Dial bin number assigned in Program 24-04-01. This entry will overwrite any existing number defined in the bin. Press Hold to accept the entry. Repeat from Step 3 to define another time mode entry or press Speaker to hang up.
  • Page 143 Electra Elite IPK II Document Revision 1 Dial the Department Group number (01~64) to be defined. Select the time mode (1~8) to be defined. Enter the telephone number, which is the destination of the forwarded trunk. The number will be stored in the Abbreviated Dial bin number assigned in Program 24-04-01. This entry will overwrite any existing number defined in the bin.
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  • Page 145: Call Forwarding - Park And Page

    Electra Elite IPK II Document Revision 1 Call Forwarding - Park and Page Description When an extension user is away from their phone, Park and Page can let them know when they have a call waiting to be answered. The Personal Greeting and Park & Page options can have up to 200 messages total (note that the Park &...
  • Page 146 Document Revision 1 Electra Elite IPK II Default Setting Park and Page is available at default for internal paging access code 701, zone 1. Use access code of 713. See feature Operation. Set MB40-10-01 for VRS guidance message. System Availability...
  • Page 147 Electra Elite IPK II Document Revision 1 31-02-01 Internal Paging Group Assignment – Internal Paging Group Number Assign extensions to Internal Paging Groups (i.e., Page Zones). 31-03-01 Internal Paging Group Settings Assign names to Internal Paging Groups (i.e., Page Zones). The system shows the names you program on the telephone displays.
  • Page 148 Document Revision 1 Electra Elite IPK II Dial the Page Zone that should broadcast your announcement. For example, for Internal Zone 1 dial 701 + 1, or for Combined Paging Zone, 1 dial 1 + 1. Dial the Park and Page type:...
  • Page 149: Call Forwarding With Follow Me

    Electra Elite IPK II Document Revision 1 Call Forwarding with Follow Me Description While at a co-worker’s desk, a user can have Call Forwarding with Follow Me redirect their calls to the co-worker’s extension. This helps an employee who gets detained at a co-worker’s desk longer than expected.
  • Page 150 Document Revision 1 Electra Elite IPK II Related Features Do Not Disturb Programmable Function Keys Programming 11-11-07 Service Code Setup (for Setup/Entry Operation) - Call Forwarding - Follow-Me Assign the service code of Call Forward Follow Me (Default Not Set).
  • Page 151 Electra Elite IPK II Document Revision 1 Dial 0 to cancel. Dial 0 (Cancel All Forward Follow Me). - OR - Dial the extension number with Follow Me set. To activate Call Forward Follow Me from a single line telephone: At a single line telephone, other than your own, lift the handset and dial the Service Code (746 PRG 11-11-07).
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  • Page 153: Call Monitoring

    Electra Elite IPK II Document Revision 1 Call Monitoring Description Call Monitoring allows selected Multiline Terminal Users to monitor another user’s conversation without the ability to participate. A programmable audible alert tone can be sent to that station user. Without the audible alert (silent monitor), no indication is provided to either the monitored station or the outside party.
  • Page 154 Document Revision 1 Electra Elite IPK II Default Setting Disabled. System Availability Terminals All terminals Required Component(s) None Related Features Intercom Barge-In Conference Hold Park Privacy (Data) Programmable Function Keys Voice Mail Programming 11-12-08 Service Code Setup (for Service Access) - Barge-In Determine what the service code should be for an internal party to use the Barge-In feature (default = 710).
  • Page 155 Electra Elite IPK II Document Revision 1 11-16-02 One-Digit Service Code Setup - Barge-In Use this option to set up Item 02 for single digit Barge-In. For example, you can assign Item 02 to use digit 5 for Barge-In. This would allow you to program a function key with an extension number plus the Barge-In code (i.e., 305 5).
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