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NEC Electra Elite IPK II Features And Specifications Manual

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  Summary of Contents for NEC Electra Elite IPK II

  • Page 1 Notice Note that when converting this document from its original format to a .pdf file, some minor font and format changes may occur. When viewing and printing this document, we cannot guarantee that your specific PC or printer will support all of the fonts or graphics. Therefore, when you view the document, fonts may be substituted and your individual printer may not have the capability to print the document correctly.
  • Page 3 EATURES AND PECIFICATIONS ANUAL I N T - 1 0 7 2 ( I P K I I ) O C U M E N T E V I S I O N E L E A S E 1 0 0 0 )
  • Page 5 NEC Unified Solutions, Inc. reserves the right to change the specifications, functions, or features at any time without notice. NEC Unified Solutions, Inc. has prepared this document for use by its employees and customers. The information contained herein is the property of NEC Unified Solutions, Inc. and shall not be reproduced without prior written approval of NEC Unified Solutions, Inc.
  • Page 7 The Electra Elite IPK II system provides the customer needs today, and as business expands the system can be expanded to grow as well. The Electra Elite IPK II system has a set of manuals that provide all the information necessary to install and support the system. This preface describes these manuals.
  • Page 8 Document Revision 1 Electra Elite IPK II Electra Elite IPK II Programming Manual This manual provides instructions for programming the Electra Elite IPK II system using a Multiline Terminal or PC.
  • Page 9: Table Of Contents

    TABLE OF CONTENTS ___________________________________________________________________________________ Chapter 1 Introduction Section 1 General Information ..................1-1 Section 2 Multiline Terminals used with the System ............. 1-1 Chapter 2 Features Section 1 About This Chapter ..................2-1 Section 2 Important Notes .................... 2-2 Section 3 IPK to IPK II Feature Comparison List ............
  • Page 10 Document Revision 1 Electra Elite IPK II ___________________________________________________________________________________ Battery Backup – System Memory ............2-83 Battery Backup – System Power ............2-85 Call Appearance (CAP) Keys ............... 2-87 Call Arrival (CAR) Keys ................ 2-91 Call Duration Timer ................2-97 Call Forwarding ..................2-99 Call Forwarding/Do Not Disturb Override ...........
  • Page 11 Electra Elite IPK II Document Revision 1 ___________________________________________________________________________________ Data Line Security ................2-245 Delayed Ringing ................. 2-247 Department Calling ................2-251 Department Step Calling ..............2-261 Dialing Number Preview ..............2-263 Dial Pad Confirmation Tone ............... 2-265 Dial Tone Detection ................2-267 Digital Voice Mail ................
  • Page 12 Document Revision 1 Electra Elite IPK II ___________________________________________________________________________________ Flash ....................2-403 Flexible System Numbering ............... 2-407 Flexible Timeouts ................2-411 Forced Trunk Disconnect ..............2-415 Group Call Pickup ................2-419 Group Listen ..................2-423 Handset Mute ..................2-425 Handsfree and Monitor ............... 2-427 Handsfree Answerback/Forced Intercom Ringing ......
  • Page 13 Electra Elite IPK II Document Revision 1 ___________________________________________________________________________________ Long Conversation Cutoff ..............2-561 Meet Me Conference ................2-563 Meet Me Paging ................. 2-567 Meet Me Paging Transfer ..............2-571 Memo Dial ..................2-575 Message Waiting ................2-579 Microphone Cutoff ................2-585 Multiline Conference Bridge ...............
  • Page 14 Document Revision 1 Electra Elite IPK II ___________________________________________________________________________________ Redial Key ..................2-691 Remote (System) Upgrade ..............2-693 Repeat Redial ..................2-697 Resident System Program ..............2-701 Reverse Voice Over ................2-703 Ring Groups ..................2-707 Ringdown Extension, Internal/External ..........2-711 Room Monitor ..................
  • Page 15 Electra Elite IPK II Document Revision 1 ___________________________________________________________________________________ Tone Override ..................2-833 Traffic Reports ..................2-837 Transfer ....................2-841 Trunk Group Routing ................2-851 Trunk Groups ..................2-855 Trunk Queuing/Camp-On ..............2-859 Unified Messaging ................2-863 Uniform Call Distribution (UCD) ............2-873 Uniform Numbering Network ..............
  • Page 16 Document Revision 1 Electra Elite IPK II ___________________________________________________________________________________ THIS PAGE INTENTIONALLY LEFT BLANK ___________________________________________________________________________________ viii Table of Contents...
  • Page 17 LIST OF TABLES ___________________________________________________________________________________ Table 2-1 Keys for Entering Names ................2-155 Table 2-2 Class of Service Options (Administrator Level), Program 20-07 ....2-181 Table 2-3 Class of Service Options (Outgoing Call Service), Program 20-08 ....2-183 Table 2-4 Class of Service Options (Incoming Call Service), Program 20-09 ....2-185 Table 2-5 Class of Service Options (Answer Service), Program 20-10 ......
  • Page 18 Table 2-29 Maximum System Capacities for Application Interface ETUs ....... 2-897 Table 2-30 KSU Power-Based Calculator Chart ............. 2-898 Table 2-31 Electra Elite IPK II VoIP Specifications ............2-935 Table 2-32 Voice Prompting Messages ................2-946 ___________________________________________________________________________________ List of Tables...
  • Page 19: Chapter 1 Introduction

    Electra Elite IPK II (DTH telephones), D Series i (DTR telephones), term term IPK (ITH Telephones), Electra Elite (DTU telephones), and D Series E (DTP telephones) can be used with the Electra Elite IPK II system. ULTILINE ERMINALS USED WITH THE YSTEM...
  • Page 20 Document Revision 1 Electra Elite IPK II Electra Elite IPK II Terminal Feature Access, Single On/Off, or One-Touch Keys Keys are designated Feature Access, Single On/Off, or One-Touch throughout this manual. The keys operate much the same, but various limitations imposed on each type are described below.
  • Page 21 LED to indicate incoming calls or messages, and an outgoing only Analog SLT Port [AD(A)-R] is also available. The Electra Elite IPK II Single Line Terminals are offered in two variations (DTR- 1-1 and DTR-1HM-1). Both terminals come in black or white. Both have DTMF and Pulse Dialing compatibility, and offer Flash and Redial key functionality.
  • Page 22 Document Revision 1 Electra Elite IPK II Line sizes include 8-line and 16-line. Speakerphone with full-duplex handsfree operation and headset jack is standard. Terminals are compatible with AD(A)-2R and PS(A)-R. term Electra Elite and D Series E Terminals term The Electra Elite Terminals (DTU telephones) and D...
  • Page 23: Chapter 2 Features

    HAPTER ECTION This chapter provides an alphabetical listing of the features that are available with the Electra Elite IPK II system. Each feature provides the following information: Description – briefly describes the feature and how it is use. Conditions – provides special operating conditions (if any) that need to be considered with using the feature.
  • Page 24: Important Notes

    Document Revision 1 Electra Elite IPK II MPORTANT OTES ECTION Simplifying Multiline Terminal Operation with One-Touch Keys... A multiline terminal user can access many features through Service Codes (e.g., Service Code 629 leaves a Message Waiting for a co-worker). To streamline the operation of their telephone, a multiline terminal user can store these codes under One-Touch Keys.
  • Page 25 IPK II F EATURE OMPARISON ECTION The following table provides a cross-reference between the Electra Elite IPK and the Electra Elite IPK II features. IPK Feature Name IPK II Feature Name Account Code – Forced/Verified/Unverified Account Code – Forced/Verified/Unverified Account Code Entry...
  • Page 26 Document Revision 1 Electra Elite IPK II IPK Feature Name IPK II Feature Name Automatic Trunk-to-Trunk Transfer Call Forwarding, Off-Premise Background Music – Multiline Speaker Background Music Background Music Over External Speakers Background Music Barge-In Barge In Battery Backup – System Memory Battery Backup –...
  • Page 27 Electra Elite IPK II Document Revision 1 IPK Feature Name IPK II Feature Name Computer Telephony Integration (CTI) TAPI Compatibility Computer Telephony Integration (CTI) Applications Consecutive Speed Dial Speed Dial – System/Group/Station Cordless Telephone Connection Cordless Telephone Connection Customized Message...
  • Page 28 Document Revision 1 Electra Elite IPK II IPK Feature Name IPK II Feature Name E&M Tie Lines (4-Wire) Multiple Trunk Types Elapsed Call Time Call Duration Timer Electra Elite IPK Terminals Electra Elite IPK Terminals Electra Elite Terminal Migration Electra Elite Terminal Migration...
  • Page 29 Electra Elite IPK II Document Revision 1 IPK Feature Name IPK II Feature Name Headset Connection (Built-In) Headset Operation Hold With Recall (Exclusive and Non-Exclusive) Hold Hot Key Pad Not Supported Hot Line Hotline Howler Tone Service Howler Tone Service...
  • Page 30 Document Revision 1 Electra Elite IPK II IPK Feature Name IPK II Feature Name Music on Hold Music on Hold NEC Elite PC Assistant IPK II - PC Assistant Nesting Dial Not Supported Night Call Pickup Night Service Night Chime...
  • Page 31 Electra Elite IPK II Document Revision 1 IPK Feature Name IPK II Feature Name Scrolling Directories Directory Dialing Secondary Incoming Extension Secondary Incoming Extension Seized Trunk Name/Number Display Name Storing Simplified Call Distribution Department Calling Single Line Telephone Access Single Line Telephones, Analog 500/2500 Sets...
  • Page 32: Features

    Voice Over Split Voice Over Voice Prompt Voice Response System (VRS) Wireless Not Supported Wireless - DECT Wireless – DECT EATURES ECTION The remainder of this document provides the features for the Electra Elite IPK II system. 2 - 10 Features...
  • Page 33: Account Code Entry

    Account Code Entry Description Account Codes are user-dialed codes that help the system administrator categorize and/or restrict trunk calls. Optional Account Codes allow a user to enter an Account Code while placing a trunk call or anytime while on a call. The system does not require the user to enter the optional account code.
  • Page 34 Document Revision 1 Electra Elite IPK II If the system has Account Codes disabled, the digits dialed (e.g., 1 234 ) appear on the SMDR report as part of the number dialed. Do not use an asterisk within a PBX access code when using Account Codes. Otherwise, after the , the trunk will stop sending digits to the central office.
  • Page 35 Electra Elite IPK II Document Revision 1 Related Features Abbreviated Dialing Automatic Route Selection (ARS) One-Touch Calling PBX Compatibility Station Message Detail Recording Programming 14-01-11 Basic Trunk Data Setup - Account Code Enable (1) or disable (0) Account Codes for each trunk.
  • Page 36 Document Revision 1 Electra Elite IPK II Operation To enter an Account Code any time while on a trunk call: The outside caller cannot hear the Account Code digits you enter. You can use this procedure if your system has Optional Account Codes enabled. You may also be able to use this procedure for incoming calls.
  • Page 37 Electra Elite IPK II Document Revision 1 Dial the number you want to call. If you hear “stutter dial tone after dialing the number, ARS is requesting that you enter an Automatic Route Selection Authorization Code. Refer to Automatic Route Selection on page 2-65 for more information.
  • Page 38 Document Revision 1 Electra Elite IPK II To enter an Account Code at a single line telephone: Access trunk for outside call. You can access a trunk by dialing a code. Refer to Central Office Calls, Placing for more information.
  • Page 39 Electra Elite IPK II Document Revision 1 Account Code – Forced/Verified/Unverified Description Account Codes are user-dialed codes that help the system administrator categorize and/or restrict trunk calls. The system has two types of Forced Account Codes: Forced Account Codes Forced Account Codes require an extension user to enter an Account Code every time they place a trunk call.
  • Page 40 Document Revision 1 Electra Elite IPK II Verified Account Codes With Verified Account Codes, the system compares the Account Code the user dials to a list of up to 2000 pre-programmed codes. If the Account Code is in the list, the call goes through. If the code dialed is not in the list, the system prevents the call.
  • Page 41 Electra Elite IPK II Document Revision 1 Conditions If a user enters a code that exceeds the 16 digit limit, the system ignores the Account Code entry. ∗ ∗ If the system has Account Codes disabled, the digits dialed (e.g.,...
  • Page 42 Document Revision 1 Electra Elite IPK II Related Features Automatic Route Selection (ARS) PBX Compatibility Speed Dial – System/Group/Station Station Message Detail Recording Programming 14-01-11 Basic Trunk Data Setup - Account Code Enable (1) or disable (0) Forced Account Codes for each trunk.
  • Page 43 Electra Elite IPK II Document Revision 1 35-05-03 Account Code Setup - Account Codes for Incoming Calls For each Class of Service (1~15), enter 1 in this option to enable Account Codes for incoming calls. Enter 0 to disable Account Codes for incoming calls. If disabled, any codes you enter dial out on the connected trunk.
  • Page 44: Account Code - Forced/Verified/Unverified

    Document Revision 1 Electra Elite IPK II Access trunk for outside call. You can access a trunk by pressing a line key or dialing a code. Refer to Central Office Calls, Placing on page 2-171 for more information. Dial - OR - Press your Account Code key (PGM 15-07-01 or SC 751: code 50).
  • Page 45 Electra Elite IPK II Document Revision 1 To enter an Account Code for an incoming call: This procedure is not available for single line telephones. Answer incoming call. If Account Codes for Incoming Calls is disabled, the following steps will dial digits out onto the connected trunk.
  • Page 46 Document Revision 1 Electra Elite IPK II THIS PAGE INTENTIONALLY LEFT BLANK 2 - 24 Account Code – Forced/Verified/Unverified...
  • Page 47: Alarm

    Electra Elite IPK II Document Revision 1 Alarm Description Alarm lets any station extension work like an Alarm clock. An extension user can have Alarm remind them of a meeting or an appointment. There are two types of Alarms: Alarm 1 (sounds only once at the preset time)
  • Page 48 Document Revision 1 Electra Elite IPK II Programming 20-01-06 System Options - Alarm Duration Set the duration of the Alarm signal (0~64800 seconds). Operation To set the alarm: At the multiline terminal, press the Speaker key. - OR - At the single line telephone, lift the handset.
  • Page 49 Electra Elite IPK II Document Revision 1 To cancel an alarm: At the multiline terminal, press the Speaker key. - OR - At the single line telephone, lift the handset. Dial 727. Dial alarm type (1 or 2). Dial 9999.
  • Page 50 Document Revision 1 Electra Elite IPK II THIS PAGE INTENTIONALLY LEFT BLANK 2 - 28 Alarm...
  • Page 51: Alphanumeric Display

    Electra Elite IPK II Document Revision 1 Alphanumeric Display Description Multibutton display telephones have a 3-line, 24 character per line alphanumeric display that provides various feature status messages. These messages help the display telephone user process calls, identify callers and customize features.
  • Page 52 Document Revision 1 Electra Elite IPK II Related Features Clock/Calendar Display Detail Status Display on Multi-Telephone Intercom Abandoned Call Display Selectable Display Messaging Programming 11-11-13 Service Code Setup (for Setup/Entry Operation) If needed, redefine the service code used to select the language for display multiline terminals (default: 678).
  • Page 53: Analog Communications Interface (Aci)

    The PGD(2)-U10 ADP relay associated with the port closes when the call goes through. For Music on Hold, connect the music source to the PGD(2)-U10 ADP module. Connect the music source control leads to the CTL (control relay) jack. Refer to the Electra Elite IPK II Hardware Manual for additional details.
  • Page 54 Document Revision 1 Electra Elite IPK II Auxiliary Device Control The PGD(2)-U10 ADP can control a customer-provided tape recorder. When an extension user dials the ACI analog port extension number, they can automatically start the recorder and activate the record function.
  • Page 55 Department Group options to PGD(2)-U10 ADP software ports, not physical ports. During installation, you connect equipment to the jacks on the PGD(2)-U10 ADP that correspond to the software port. Refer to the Electra Elite IPK II System Hardware Manual for installation details. Conditions ACD agents who are logged on can be recorded.
  • Page 56 Document Revision 1 Electra Elite IPK II The devices connected to the PGD(2)-U10 ADP must be compatible with the specifications below. Refer to the Electra Elite IPK II System Hardware Manual for installation details. PGD(2)-U10 ADP /ACI Interface Specifications Relay Contacts...
  • Page 57 Electra Elite IPK II Document Revision 1 Related Features Automatic Call Distribution (ACD) Background Music Hotline One-Touch Calling Paging, External Programming 10-07-01 Conversation Record Circuits Assign the number of conversation record circuits. 11-06-01 ACI Extension Numbering Assign extension numbers to ACI software ports. Select a number outside of the normal extension number range.
  • Page 58 Document Revision 1 Electra Elite IPK II 14-09-04 Conversation Recording Destination for Trunks - ACI Automatic Recording for Outgoing Call Determine whether a trunk should be automatically recorded when an outgoing call is received. 0 = Off 1 = On...
  • Page 59 Electra Elite IPK II Document Revision 1 Operation To call an ACI software port: Press the idle Speaker key. Dial ACI software port extension number. - OR - Dial ACI Department Group extension number. - OR - Press the One-Touch Key for ACI extension or Department Group.
  • Page 60 Document Revision 1 Electra Elite IPK II THIS PAGE INTENTIONALLY LEFT BLANK 2 - 38 Analog Communications Interface (ACI)
  • Page 61: Ancillary Device Connection

    This feature enhances peripheral device objectives. An Electra Elite IPK II multiline terminal user can accomplish this by using the AP(R)-R Unit (Analog Port Adapter with Ringer) or AP(A)-A Unit (Analog Port Adapter without Ringer) for analog telephone devices, or installing the AD(A)-R Unit to connect devices such as tape recorders.
  • Page 62 Document Revision 1 Electra Elite IPK II Default Settings None Related Features Electra Elite IPK Terminals Electra Elite Terminal Migration Programming 15-03-01 SLT Signaling Type 15-03-04 Flashing Operation Depends on the connected ancillary device. 2 - 40 Ancillary Device Connection...
  • Page 63: Answer Hold

    Electra Elite IPK II Document Revision 1 Answer Hold Description Answer Hold allows a multiline terminal user to press the flashing Answer key to answer an incoming ringing call or and Camp-on call. When the multiline terminal user is already answering a call, the first call is automatically placed on hold, depending on the user’s setting in Program 15-02-06.
  • Page 64 Document Revision 1 Electra Elite IPK II Related Features Answer Key Central Office Calls, Answering Programming 15-02-06 Hold Key Operating Mode 0 = Normal Hold 1 = Exclusive Hold 15-07 Programmable Function Keys ∗ 04 = Park Group Key 11-12-32 Answer Park ∗...
  • Page 65: Answer Key

    Electra Elite IPK II Document Revision 1 Answer Key Description Multiline Terminals have an Answer key with an LED that flashes when the Multiline Terminal user receives an incoming CO/PBX, Tie/DID transfer, or CO/PBX transfer call. When multiple calls are received, the Answer key is used to pick up calls.
  • Page 66 Document Revision 1 Electra Elite IPK II Related Features Answer Hold Programming 22-02-01 Incoming Call Trunk Setup Assign the incoming trunk type for each trunk. 22-04-01 Incoming Extension Ring Group Assignment Assign extensions to Ring Groups. 22-05-01 Incoming Trunk Ring Group Assignment Assign trunks to incoming Ring Groups.
  • Page 67: Attendant Call Queuing

    Electra Elite IPK II Document Revision 1 Attendant Call Queuing Description Attendant extensions can have up to 32 incoming calls queued before additional callers hear busy tone. This helps minimize call congestion in systems that use the attendant as the overflow destination for unanswered calls.
  • Page 68 Document Revision 1 Electra Elite IPK II Related Features Call Forwarding Programming 20-17-01 Operator’s Extension Assign the operator (attendant’s) extension. 24-02-01 System Options for Transfer - Busy Transfer Prevent (0) or allow (1) extensions to transfer calls to an attendant that has more than 32 calls in queue.
  • Page 69: Automatic Call Distribution (Acd)

    Electra Elite IPK II Document Revision 1 Automatic Call Distribution (ACD) Description Automatic Call Distribution (ACD) uniformly distributes calls among agents of a programmed ACD Group. When a call rings into an ACD Group, the system automatically routes the call to the agent that has been idle the longest.
  • Page 70 Document Revision 1 Electra Elite IPK II wait, you can have them hear another announcement (called the 2nd Announcement) such as, “Your business is important to us. Your call will be automatically answered by the first available agent. Please stay on the line.” If all the ACD Group’s agents still are unavailable, the call can automatically overflow to another ACD Group or the Voice Mail.
  • Page 71 Electra Elite IPK II Document Revision 1 E x a m p l e : With this example, ACD will work as follows: Example 1: Log In with AIC 789 During Mode Pattern 1, ACD agents will belong to ACD groups 1, 2, and 16 at the same time.
  • Page 72 Document Revision 1 Electra Elite IPK II Multiple extensions (up to the maximum capacity of the extension) can log-in with one AIC. For example, even if ACD agent “A” logs in extension 350 with AIC 789, ACD agent “B” can also log in to extension 351 with the same AIC 789 at the same time.
  • Page 73 Electra Elite IPK II Document Revision 1 Incoming Call Routing Incoming trunk calls can automatically route to specific ACD Groups. These types of calls ring directly into the ACD Group without being transferred by a co-worker or the Automated Attendant.
  • Page 74 Document Revision 1 Electra Elite IPK II Supervisor, ACD System You can designate an extension as an ACD System Supervisor. Once assigned as an ACD System Supervisor, the user can: Take the all the system’s ACD Groups out of service simultaneously.
  • Page 75 Electra Elite IPK II Document Revision 1 BLF For ACD Agents Busy Double Wink Off Making an Emergency Call Wink Off Logged off or not installed Double Wink On Logged on BLF For Co-Workers That Are Not ACD Agents When the key is . . .
  • Page 76 Document Revision 1 Electra Elite IPK II For each ACD Group, you can set the following conditions: The number of trunks that can wait in queue before the Queue Status Display occurs. How often the time in queue portion of the display reoccurs (see the Queue Status display Timing illustration below).
  • Page 77 Electra Elite IPK II Document Revision 1 Available in Program Available in Program Feature 41-15-01~02 41-20-01~05 Alarm Alarm Send Time Program 41-15-02 determines the length/ Interval Time of interval of the alarm. Queue Status Display Class of Service Timing of alarm and...
  • Page 78 LOGIN status, however an agent may still log in. Conversation Recording is programmed on a system-wide basis - it is not ACD feature-specific. Refer to the Electra Elite IPK II ACD Manual for additional information. Default Setting Refer to the Electra Elite IPK II ACD Manual.
  • Page 79 Document Revision 1 Voice Mail Programming Refer to the Electra Elite IPK II ACD Manual for complete programming information. Operation Using the Headset with Automatic Answer for ACD Agents: With the multiline terminal in an idle state, press the Feature key.
  • Page 80 Document Revision 1 Electra Elite IPK II AIC Agent Log In To log in: Multiline Terminal Press the ACD LOG IN/LOG OUT key (Program 15-07-01 or SC 752: 1 0). - OR - Press the Speaker key and dial the AIC Log In service code (Program 11-13-08).
  • Page 81 Electra Elite IPK II Document Revision 1 Multiple Agent Log In To log in: Multiline Terminal After already being logged in: Press the ACD LOG IN/LOG OUT key (Program 15-07-01 or SC 752: 1 0). Dial 0 to cancel the log out option.
  • Page 82 Document Revision 1 Electra Elite IPK II Queue Status Display When Logged Into ACD Group With an idle multiline terminal, press the Queue Status Display Programmable Function Key (Code: 1 9). The display indicates the number of calls in queue, the trunk name, and the length of time the call has been waiting.
  • Page 83 Electra Elite IPK II Document Revision 1 To cancel the manual Rest Mode: Multiline Terminal Press the ACD Rest Mode key (PGM 15-07-01 or SC 752: 1 3). The ACD Rest Mode key light goes off. Single Line Telephone Lift the handset.
  • Page 84 Document Revision 1 Electra Elite IPK II THIS PAGE INTENTIONALLY LEFT BLANK 2 - 62 Automatic Call Distribution (ACD)
  • Page 85: Automatic Release

    Electra Elite IPK II Document Revision 1 Automatic Release Description Automatic Release drops the line circuit when an outside party abandons the call. For this feature to work with Loop Start Trunks, the CO/PBX providing the outside line must provide a timed disconnect signal.
  • Page 86 Document Revision 1 Electra Elite IPK II Related Features Central Office Calls, Answering Central Office Calls, Placing Programming 14-02-09 Busy Tone Detection 0 = Disable (Default) 1 = Enable 14-02-14 Analog Trunk Data Setup - Loop Start/Ground Start 0 = Loop Start (Default)
  • Page 87: Automatic Route Selection

    The ARS feature can add or delete digits and route calls according to pre-determined levels. When Electra Elite IPK II systems are networked together by Tie lines or K-CCIS, the networked systems can be called by a system number and a user’s extension number, just an extension number, or by using a trunk access code.
  • Page 88 Document Revision 1 Electra Elite IPK II Time of Day Selection For routing purposes, ARS provides ten different day selections (called Time Schedule Patterns). Each Time Schedule Pattern can provide up to 20 time intervals which are assigned to one of the eight day/night modes.
  • Page 89 Electra Elite IPK II Document Revision 1 Conditions Do not use ARS behind a Centrex/PBX. ARS is intended for areas that use the North American Number Plan (NANP). Line keys, Call Appearance (CAP) Keys, outgoing trunk group keys, dialing 704 + trunk group, dialing +trunk number, and abbreviated dial numbers assigned to a certain trunk group can all be used to by-pass ARS.
  • Page 90 Document Revision 1 Electra Elite IPK II Related Features Speed Dial - System/Group/Station Central Office Calls, Placing Dial Tone Detection E-911 Compatibility Code Restriction Trunk Group Routing Trunk Queuing/Camp On Programming 11-01-01 System Numbering Set the system’s internal (Intercom) numbering plan. The numbering plan assigns the first and second digits dialed and affects the digits an extension user must dial to access other extensions and features, such as service codes and trunk codes.
  • Page 91 Electra Elite IPK II Document Revision 1 20-06-01 Class of Service for Extensions Assign a Class of Service (1~15) to an extension. 20-08-17 Class of Service Options (Outgoing Call Service), ARS Override of Trunk Access Map Enable (1) or disable (0) an extension’s ability to override the trunk access map programming (Program 14-07-01 and 15-06-01) for outgoing calls.
  • Page 92 Document Revision 1 Electra Elite IPK II 26-02-03 Dial Analysis Table for ARS - Additional Data / Service Number For each Dial Analysis Table (1~200), if Service Type 1 was selected in Program 26-02-02, enter the trunk group number (0~100, 0 = No Route).
  • Page 93 Electra Elite IPK II Document Revision 1 44-01-01 System Options for ARS/F-Route Select whether the ARS/F-Route feature should use the time schedule (0=not used, 1=used). If this option is set to ‘0’, the F-Route table selected is determined only by the digits dialed without any relation to the day or time of the call.
  • Page 94 Document Revision 1 Electra Elite IPK II 44-04-01 ARS/F-Route Selection for Time Schedule Assign each ARS/F-Route Selection number (1~500) to an ARS/F-Route table number for each ARS/F-Route time mode. There are eight time modes for ARS/F-Route Access. 44-05-01 ARS/F-Route Table - Trunk Group Number For each ARS/F-Route table (1~500) assign a priority number (1~4) and enter the trunk number to be used.
  • Page 95 Electra Elite IPK II Document Revision 1 44-06-01 Additional Dial Table If an Additional Dial Number Table is entered in Program 44-05-03, define the additional dial table (1~1000) to add digits in front of the dialed ARS/F-Route number (24 digits max: 1-9, 0 Pause).
  • Page 96 Document Revision 1 Electra Elite IPK II Operation To place a call using ARS: At the multiline terminal, press idle Speaker key. - OR - At the single line telephone, lift the handset. You will hear normal Intercom dial tone.
  • Page 97: Background Music

    Background Music Description Background Music (BGM) sends music from a customer -provided music source to the speakers of the Multiline Telephone when the station is idle. Conditions An ACI (PGD(2)-U10 ADP) port must be used as an alternate External Music on Hold source when different External MOH and BGM source is required.
  • Page 98 Document Revision 1 Electra Elite IPK II System Availability Terminals All Multiline Terminals Required Component(s) Externally provided Music Source. PGD(2)-U10 ADP if different external MOH and BGM sources are required. Related Features Music on Hold Programming 20-06-01 Class of Service for Extensions Assign a Class of Service (1~15) to an extension.
  • Page 99: Barge-In

    Electra Elite IPK II Document Revision 1 Barge-In Description Barge-In permits an extension user to break into another extension user’s established call, including Conference calls. This sets up a Conference-type conversation between the intruding extension and the parties on the initial call. With Barge-In, an extension user can get a message through to a busy co-worker right away.
  • Page 100 Document Revision 1 Electra Elite IPK II With Program 20-13-10 set to “1”, a call which has been barged into can be placed on Park by the originator of the outside call, but only the outside caller is placed in Park. The extension which barged into the call is dropped.
  • Page 101 Electra Elite IPK II Document Revision 1 Programming 11-12-08 Service Code Setup (for Service Access) - Barge-In Determine what the service code should be for an internal party to use the Barge-In feature (default = 710). 11-16-02 One-Digit Service Code Setup - Barge-In Use this option to set up Item 02 for single digit Barge-In.
  • Page 102 Document Revision 1 Electra Elite IPK II 21-01-03 System Options for Outgoing Calls - Trunk Interdigit Time (External) Program how long an extension must wait before using the Barge-In feature can be used on a call (this timer waits until this timer expires before putting a call in a talk state). This timer also affects Voice Over.
  • Page 103 Electra Elite IPK II Document Revision 1 To Barge-In to a Conference Call: Pick up the handset or press Speaker and dial the service code (default = 710). If the telephone does not have the proper COS, a warning tone is sent. After the user hangs up, the system automatically places a callback to the extension.
  • Page 104 Document Revision 1 Electra Elite IPK II THIS PAGE INTENTIONALLY LEFT BLANK 2 - 82 Barge-In...
  • Page 105: Battery Backup - System Memory

    Battery Backup – System Memory Description A battery is provided on the CPUII( )-U( ) ETU for the Electra Elite IPK II system to retain System Program Memory when power fails. When fully charged, the battery maintains backup power for approximately seven years.
  • Page 106 Document Revision 1 Electra Elite IPK II System Availability Terminals Not applicable Required Component(s) None Related Features Battery Backup - System Power Programming 90-03-01 Save Data 1 = Save Data User Service code # # 9 (Default PRG 11-15-03) to save the Caller ID History from working memory to SRAM.
  • Page 107: Battery Backup - System Power

    The B64-U( ) KSU is equipped with batteries for system battery backup. External Battery Back can be connected to the system to provide extended time in the event of commercial power outage. Refer to the Electra Elite IPK II System Hardware Manual for further details.
  • Page 108 Document Revision 1 Electra Elite IPK II Related Features Battery Backup - System Memory Programming None Operation None 2 - 86 Battery Backup – System Power...
  • Page 109: Call Appearance (Cap) Keys

    Call Appearance (CAP) Keys Description This feature automatically places an outside call on a Call Appearance key when the system is operated as a hybrid (Multifunction) system. These keys can be assigned on any Multiline Terminal or the same key can appear on multiple terminals. This feature allows efficient call handling when numerous CO calls are received and a limited number of CO line key appearances are available.
  • Page 110 Document Revision 1 Electra Elite IPK II All Flexible Line keys on a multiline terminal can be assigned as CAP keys in System Programming. A conference call involving two outside lines cannot reside on one Call Appearance key. For Call Appearance (CAP) Keys, trunks must be assigned to trunk group 1 or higher (Program 14-05-01).
  • Page 111 Electra Elite IPK II Document Revision 1 Off-Hook Signaling Programmable Function Keys Secondary Incoming Extension User Programming Ability Virtual Extensions Programming 14-05-01 Trunk Groups Assign trunks to trunk groups (1~100). 15-07-01 Programmable Function Keys ∗ Assign a key as a CAP key (code 8) plus a CAP orbit number (01~64).
  • Page 112 Document Revision 1 Electra Elite IPK II 24-01-07 System Options for Hold - Extended Park Hold Time Set the Extended Park Hold Time (0~64800 seconds). A call that is parked longer than the programmed interval recalls the extension where it was initially parked.
  • Page 113: Call Arrival (Car) Keys

    Electra Elite IPK II Document Revision 1 Call Arrival (CAR) Keys Description Call Arrival (CAR) Keys are available software extensions available on the Basic and Expanded Port Packages. A Call Arrival Extension assigned to a line key, can appear and ring on an individual station or multiple stations.
  • Page 114 Document Revision 1 Electra Elite IPK II Related Features Call Queuing Virtual Extensions Programming 11-04-01 Virtual Extension Numbering Virtual Extension Ports (V-Port) = 1~256 Virtual Extension Number = Extension Number 15-01-01 Basic Extension Data Setup - Extension Name Assign the extension name.
  • Page 115 Electra Elite IPK II Document Revision 1 15-10-01 Incoming Virtual Extension Ring Tone Order Setup Order 1 Pattern 0 = Pattern 1 (default) Order 2 Pattern 1 = Pattern 2 (default) Order 3 Pattern 2 = Pattern 3 (default) Order 4 Pattern 3 = Pattern 4 (default)
  • Page 116 Document Revision 1 Electra Elite IPK II 23-04-01 Ringing Line Preference for Virtual Extensions Order 1 Stg Group = 0~64 ( 0 by default) Order 2 Stg Group = 0~64 ( 0 by default) Order 3 Stg Group = 0~64 ( 0 by default)
  • Page 117 Electra Elite IPK II Document Revision 1 Dial the mode number in which the key will delay ring. 1 = Day 1 5 = Day 2 2 = Night 1 6 = Night 2 3 = Midnight 1 7 = Midnight 2...
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  • Page 119: Call Duration Timer

    Electra Elite IPK II Document Revision 1 Call Duration Timer Description Call Duration Timer lets a multiline terminal with a LCD to time their trunk calls on the telephone display. This helps users that must keep track of their time on the telephone. For incoming trunk calls, the Call Timer begins as soon as the user answers the call.
  • Page 120 Document Revision 1 Electra Elite IPK II 20-06-01 Class of Service for Extensions Assign a Class Of Service (1~15) to an extension. 20-09-06 Class of Service Options (Incoming Call Service) - Incoming Time Information Display If this option is set to “1”, the Incoming Call Time is displayed on the multiline terminals’s LCD while the telephone is ringing.
  • Page 121: Call Forwarding

    Electra Elite IPK II Document Revision 1 Call Forwarding Description Call Forwarding permits an extension user to redirect their calls to another extension or an off-premise number. Call Forwarding ensures that the user’s calls are covered when they are away from their work area.
  • Page 122 Document Revision 1 Electra Elite IPK II Call Forwards can be chained allowing calls to forward from one extension to the next. Up to 32 extensions can be linked in a call forward chain. Periodic reminder message requires a DSP daughter board for Voice Response System (VRS).
  • Page 123 Electra Elite IPK II Document Revision 1 System Availability Terminals Any Station and Virtual Extensions Required Component(s) None Related Features Call Forwarding, Off-Premise Call Forwarding with Follow Me Call Forwarding/Do Not Disturb Override Central Office Calls, Answering Department Calling Direct Station Selection...
  • Page 124 Document Revision 1 Electra Elite IPK II Programming Program Name Defaults Number 11-10-06 Setting the Automatic Forwarding for each Trunk Line 11-10-07 Canceling the Automatic Forwarding for each Trunk Line 11-10-08 Setting the Destination for Automatic Trunk Forwarding 11-10-18 Off-Premise Call Forward by Door Box...
  • Page 125 Electra Elite IPK II Document Revision 1 20-11-01 Class of Service Options (Hold/Transfer Service) - Call Forward Immediate. In an extension's Class of Service, enable (1) or disable (0) an extension's ability to set Call Forward Immediate. 20-11-02 Class of Service Options (Hold/Transfer Service) - Call Forward Busy In an extension’s Class of Service, enable (1) or disable (0) an extension’s ability to set Call...
  • Page 126 Document Revision 1 Electra Elite IPK II To cancel Call Forward – Immediate at a forwarding station: Pick up the handset or press the Speaker key. Dial the Call Forward - Immediate Service Code (default: 741). - OR - At the multiline terminal only; press the Call Forwarding Programmable Function keys.
  • Page 127 Electra Elite IPK II Document Revision 1 To set Call Forward – Both Ring at a forwarding station: Pick up the handset or press the Speaker key. Dial the Call Forward - Both Ring Service Code (default: 745). - OR - At the multiline terminal only;...
  • Page 128 Document Revision 1 Electra Elite IPK II To cancel Call Forward – Follow-Me from the destination station: Pick up the handset or press the Speaker key. Dial the Call Forward - Follow-Me Service Code (default: 746). - OR - At the multiline terminal only; press the Call Forwarding Programmable Function keys.
  • Page 129 Electra Elite IPK II Document Revision 1 To cancel Call Forward Busy/No Answer for any Extension to Destination: Pick up the handset or press the Speaker key. Dial the Call Forward Busy/No Answer for any Extension to Destination Service Code (default: 793).
  • Page 130 Document Revision 1 Electra Elite IPK II To cancel Call Forward – Busy/No Answer using a Virtual Extension: Press the idle Virtual Extension key. Dial the Call Forward - Busy/No Answer Service Code (default: 744). Dial 0 (Cancel). Press the Speaker key or hang up.
  • Page 131: Call Forwarding/Do Not Disturb Override

    Electra Elite IPK II Document Revision 1 Call Forwarding/Do Not Disturb Override Description An extension user can override Call Forwarding or Do Not Disturb at another extension. This is helpful, for example, to dispatchers and office managers that always need to get through.
  • Page 132 Document Revision 1 Electra Elite IPK II 11-16-06 Single Digit Service Code Setup - DND/Call Forward Override Customize the 1-digit Service Code used for DND/Call Forward Override. 15-07-01 Programming Function Keys Assign a function key for Call Forwarding/Do Not Disturb Override (code 37).
  • Page 133: Call Forwarding, Off-Premise

    Electra Elite IPK II Document Revision 1 Call Forwarding, Off-Premise Description Off-Premise Call Forwarding allows an extension user to forward their calls to an off-site location. By enabling Call Forward, Off-Premise, the user can stay in touch by having the system forward their calls while they are away from the office.
  • Page 134 Document Revision 1 Electra Elite IPK II Calls to extensions with DND active do not follow Call Forwarding programming. DIL calls will ring an idle Department Group member, then follow 22-08 programming then 22-05 programming. Door Boxes must be programmed in order for the calls to be transferred off-premise.
  • Page 135 Electra Elite IPK II Document Revision 1 Related Features Call Forwarding, Fixed Direct Inward Dialing (DID) Do Not Disturb Door Box Call Arrival Keys (CAR) Code Restriction Virtual Extensions Voice Response System (VRS) Programming 10-09-01 DTMF and Dial Tone Circuit Setup Allocate the circuits on the CPUII ETUs for either DTMF receiving or dial tone detection.
  • Page 136 Document Revision 1 Electra Elite IPK II 11-11-46 Service Code Setup (for Setup/Entry Operation) - Set or Cancel Call Forwarding Busy Split Used to assign the Call Forward Busy Split Service Code (default not assigned). 11-11-47 Service Code Setup (for Setup/Entry Operation) - Set or Cancel Call Forwarding No Answer Split Used to assign the Call Forward No Answer Split Service Code (default not assigned).
  • Page 137 Electra Elite IPK II Document Revision 1 25-07-07 System Timers for VRS/DISA - DISA/Tandem Trunking Long Conversation Warning Tone Time Determine the length of time a DISA caller or any trunk-to-trunk (such as Tandem Trunking) conversation can talk before the Long Conversation tone is heard (0-64800 seconds).
  • Page 138 Document Revision 1 Electra Elite IPK II Trunk-to-Trunk Forwarding - DID (3) Trunk Forwarding by Department Groups (in addition to above programming) Refer to Department Calling for additional Department Group programming. 11-07-01 : Department Group Pilot Numbers Assign pilot numbers to the Extension (Department) Groups you set up in Program 16-02.
  • Page 139 Electra Elite IPK II Document Revision 1 20-06-01 Class of Service for Extensions Assign a Class Of Service (1~15) to an extension. 20-11-17 Class of Service Options (Hold/Transfer Service) - Department Group Trunk-to-Trunk Forwarding Enable (1) or disable (0) an extension within a Department Group’s ability to use the Trunk-to- Trunk Forwarding service codes.
  • Page 140 Document Revision 1 Electra Elite IPK II At a multiline terminal only, press the Call Forwarding Programmable Function keys (PRG 15-07-01, 10 ~15 or SC 751 Key Code 10~15). Dial 1 (Set). Dial the Trunk Access Code (default: 9) + Number (9+2142622000).
  • Page 141 Electra Elite IPK II Document Revision 1 Dial 0 (Cancel). If Internal and External are set both will be canceled. Your DND or Call Forwarding (Device) Programmable Function Key flashes. Off-Premise Call Forwarding for Door Boxes” These operations are performed at the Door Box Ringing Extension only.
  • Page 142 Document Revision 1 Electra Elite IPK II The number will be stored in the Abbreviated Dial bin number assigned in Program 24-04-01. This entry will overwrite any existing number defined in the bin. Press Hold to accept the entry. Repeat from Step 3 to define another time mode entry or press Speaker to hang up.
  • Page 143 Electra Elite IPK II Document Revision 1 Dial the Department Group number (01~64) to be defined. Select the time mode (1~8) to be defined. Enter the telephone number, which is the destination of the forwarded trunk. The number will be stored in the Abbreviated Dial bin number assigned in Program 24-04-01. This entry will overwrite any existing number defined in the bin.
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  • Page 145: Call Forwarding - Park And Page

    Electra Elite IPK II Document Revision 1 Call Forwarding - Park and Page Description When an extension user is away from their phone, Park and Page can let them know when they have a call waiting to be answered. The Personal Greeting and Park & Page options can have up to 200 messages total (note that the Park &...
  • Page 146 Document Revision 1 Electra Elite IPK II Default Setting Park and Page is available at default for internal paging access code 701, zone 1. Use access code of 713. See feature Operation. Set MB40-10-01 for VRS guidance message. System Availability...
  • Page 147 Electra Elite IPK II Document Revision 1 31-02-01 Internal Paging Group Assignment – Internal Paging Group Number Assign extensions to Internal Paging Groups (i.e., Page Zones). 31-03-01 Internal Paging Group Settings Assign names to Internal Paging Groups (i.e., Page Zones). The system shows the names you program on the telephone displays.
  • Page 148 Document Revision 1 Electra Elite IPK II Dial the Page Zone that should broadcast your announcement. For example, for Internal Zone 1 dial 701 + 1, or for Combined Paging Zone, 1 dial 1 + 1. Dial the Park and Page type:...
  • Page 149: Call Forwarding With Follow Me

    Electra Elite IPK II Document Revision 1 Call Forwarding with Follow Me Description While at a co-worker’s desk, a user can have Call Forwarding with Follow Me redirect their calls to the co-worker’s extension. This helps an employee who gets detained at a co-worker’s desk longer than expected.
  • Page 150 Document Revision 1 Electra Elite IPK II Related Features Do Not Disturb Programmable Function Keys Programming 11-11-07 Service Code Setup (for Setup/Entry Operation) - Call Forwarding - Follow-Me Assign the service code of Call Forward Follow Me (Default Not Set).
  • Page 151 Electra Elite IPK II Document Revision 1 Dial 0 to cancel. Dial 0 (Cancel All Forward Follow Me). - OR - Dial the extension number with Follow Me set. To activate Call Forward Follow Me from a single line telephone: At a single line telephone, other than your own, lift the handset and dial the Service Code (746 PRG 11-11-07).
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  • Page 153: Call Monitoring

    Electra Elite IPK II Document Revision 1 Call Monitoring Description Call Monitoring allows selected Multiline Terminal Users to monitor another user’s conversation without the ability to participate. A programmable audible alert tone can be sent to that station user. Without the audible alert (silent monitor), no indication is provided to either the monitored station or the outside party.
  • Page 154 Document Revision 1 Electra Elite IPK II Default Setting Disabled. System Availability Terminals All terminals Required Component(s) None Related Features Intercom Barge-In Conference Hold Park Privacy (Data) Programmable Function Keys Voice Mail Programming 11-12-08 Service Code Setup (for Service Access) - Barge-In Determine what the service code should be for an internal party to use the Barge-In feature (default = 710).
  • Page 155 Electra Elite IPK II Document Revision 1 11-16-02 One-Digit Service Code Setup - Barge-In Use this option to set up Item 02 for single digit Barge-In. For example, you can assign Item 02 to use digit 5 for Barge-In. This would allow you to program a function key with an extension number plus the Barge-In code (i.e., 305 5).
  • Page 156 Document Revision 1 Electra Elite IPK II Operation The call must be set up for about 10 seconds before it can be Monitored. Listen for busy/ring or busy tone. To Call Monitor after calling a busy extension: Call a busy extension.
  • Page 157: Call Redirect

    Electra Elite IPK II Document Revision 1 Call Redirect Description Call Redirect allows a multiline terminal user to transfer a call to a pre-defined destination (such as an operator, voice mail, or another extension) without answering the call. This can be useful if you are on a call and another rings in to your extension.
  • Page 158 Document Revision 1 Electra Elite IPK II System Availability Terminals Any Multiline Terminal Required Component(s) None Related Features None Programming 15-07-01 Programmable Function Keys Assign a function key for Call Redirect (code 49 + destination extension number). 20-06-01 Class of Service for Extensions Assign a Class Of Service (1~15) to an extension.
  • Page 159: Call Waiting / Camp-On

    Electra Elite IPK II Document Revision 1 Call Waiting / Camp-On Description With Call Waiting, an extension user may call a busy extension and wait in line (Camp-On) without hanging up. When the user Camps-On, the system signals the busy extension with two beeps indicating the waiting call.
  • Page 160 Document Revision 1 Electra Elite IPK II Required Component(s) None Related Features Callback Dual Line Appearance/Off-Hook Signaling Off-Hook Signaling Programmable Function Keys Transfer Trunk Queuing/Camp-On Programming 11-12-04 Service Code Setup (for Service Access) - Set Camp-On Customize the Service Code, which is to be used for setting Camp-On (default: 750).
  • Page 161 Electra Elite IPK II Document Revision 1 15-02-06 Hold Key Operation Mode Sets the function of the extension’s Hold key. 0 = Normal Hold (default) 1 = Exclusive Hold 2 = Park Hold 15-02-12 Off-Hook Signaling Type For each extension, set the Off-Hook Ringing type.
  • Page 162 Document Revision 1 Electra Elite IPK II 20-13-35 Class of Service Options (Supplementary Service) - Block Camp-On Use this option to enable (1) or disable (0) an extension’s ability to block callers from dialing 2 to camp on. 20-18-06 Service Tone Timer - Call Waiting Tone Timer Use this option to set the interval between call waiting tones.
  • Page 163: Callback

    Electra Elite IPK II Document Revision 1 Callback Description When an extension user calls a co-worker that does not answer or is busy, they can leave a Callback request for a return call. The user does not have to repeatedly call the unanswered extension back, hoping to find it idle.
  • Page 164 Document Revision 1 Electra Elite IPK II System Availability Terminals All Stations Required Component(s) None Related Features Call Waiting/Camp-On) Programmable Function Keys Programming 11-12-05 Service Code Setup (for Service Access) Cancel Camp On If required, redefine the service code used cancel Camp On (default: 770).
  • Page 165 Electra Elite IPK II Document Revision 1 Operation To place a Callback: Call unavailable (busy or unanswered) extension. Dial or press the Callback key (PGM 15-07 or SC 751: 35). Hang up. Lift the handset when busy extension calls you back.
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  • Page 167: Caller Id

    Electra Elite IPK II Document Revision 1 Caller ID Description Caller ID allows a display terminal to show an incoming caller’s telephone number (called the Directory Number or DN) and optional name. The Caller ID information is available as pre-answer display. With the pre-answer display, the user previews the caller’s number before picking up the ringing line.
  • Page 168 Add Trunk Access Code to Caller ID with Electra Elite IPK II Wireless Phones Electra Elite IPK II Wireless (DECT) telephones on the Electra Elite IPK II can hold incoming call history. This history is created based on the Caller ID information element contained in the call’s Setup message which is transmitted from the Electra Elite IPK II.
  • Page 169 With this feature, when an Electra Elite IPK II Wireless user receives an incoming trunk call, the trunk access code defined in programming can be added to the Caller ID. This will allow the system to seize an outside line and then dial the stored number.
  • Page 170 Document Revision 1 Electra Elite IPK II Name and Number Limited Display with DSTU ETU term The Caller ID feature has been enhanced to provide better functionality with the D Series i telephones when using a DSTU ETU. term Previously with the D...
  • Page 171 Electra Elite IPK II Document Revision 1 If Program 20-09-06 : Class of Service Options (Incoming Call Service ) : Incoming Time Information Display is set to "1" (Call Time Displayed), the first line will display the time and date.
  • Page 172 Programming 10-02-05 Location Setup - Trunk Access Code For Electra Elite IPK II Wireless users, enter the trunk access code digits required to place an ∗ outgoing call (8 digits maximum: 0~9, , #). This is the code that will be added to the Caller ID information for incoming trunk calls to allow the call to dial out if allowed in 20-19-03.
  • Page 173 Electra Elite IPK II Document Revision 1 14-01-20 Basic Trunk Data Setup - Block Outgoing Caller ID Allow (1) or prevent (0) the system from automatically blocking outgoing Caller ID information when a user places a call. If allowed (i.e., block enabled), the system automatically inserts the ∗...
  • Page 174 Document Revision 1 Electra Elite IPK II 15-07-01 Programmable Function Keys Assign an Outgoing Call Without Caller ID (ISDN) function key (63) or a Caller ID Log History key (08) if needed. 20-01-03 System Options - DSP Sender Resource Selection Set the DSP Sender Resource Selection to "1"...
  • Page 175 Electra Elite IPK II Document Revision 1 20-19-05 System ID Options for Caller ID - Caller ID Sender Queuing Timer With the Caller ID Sender Queuing option, determine how long an incoming call will wait in queue for a DSP resource to become available (0~64800 seconds). If a resource becomes available during this time, the call will immediately ring the single line telephone with Caller ID.
  • Page 176 Document Revision 1 Electra Elite IPK II Press the CID Softkey (Caller ID). The display shows: xxxxxxxxxxxxx mm-dd hh:mm ↑ ↓ Store ## = List Number xx = Caller ID number mm-dd hh:mm = incoming date and time ↑ = Preview List ↓...
  • Page 177: Table 2-1 Keys For Entering Names

    Electra Elite IPK II Document Revision 1 Enter the name to be associated with the stored number. Table 2-1 Keys for Entering Names Use this keypad digit . . . When you want to. . . Enter characters: ¨ Æ...
  • Page 178 Document Revision 1 Electra Elite IPK II LIST DIR ICM PROG Press the LIST Softkey. The display shows: LIST MENU Redial CID Press the CID Softkey (Caller ID). The display shows: xxxxxxxxxxxxx mm-dd hh:mm ↑ ↓ Store ## = List Number...
  • Page 179 Electra Elite IPK II Document Revision 1 Enter the name to be associated with the stored number. Refer to Table 2-1 Keys for Entering Names on page 2-155. Press Hold. The display shows: KEY PROG ONE TOUCH 10. Press Speaker.
  • Page 180 Document Revision 1 Electra Elite IPK II Checking your Answered/Unanswered Caller ID Calls To review the last 50 outside calls your extension received: At a display multiline terminal, press the LIST Softkey. Press CID. ∗ The first row of your display shows the Caller ID number. If there is an “...
  • Page 181: Caller Id Call Return

    Electra Elite IPK II Document Revision 1 Caller ID Call Return Description The Caller ID Call Return feature allows the voice mail system to use Caller ID information captured with the message to call and connect the person that left the message with the voice mail user that is checking messages.
  • Page 182 Document Revision 1 Electra Elite IPK II When Centralized Voice Mail is used, the remote voice mail user gets only Caller ID number when voice mail answers incoming CO calls and performs an Await-Answer transfer to the remote user. A Call that forwards to voice mail from the remote system does not have Caller ID information.
  • Page 183 Electra Elite IPK II Document Revision 1 System Availability Terminals All Multiline Terminals Required Component(s) VMS(2)/(4)/(8)-U( ) ETU FMS(2)/(4)/(8)-U( ) ETU VMP(2)/(4)/(8)-U( ) Related Features Voice Mail Programming None Operation None Caller ID Call Return 2 - 161...
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  • Page 185: Central Office Calls, Answering

    Electra Elite IPK II Document Revision 1 Central Office Calls, Answering Description The system provides flexible routing of incoming CO (trunks) calls to meet the exact site requirements. This lets trunk calls ring and be answered at any combination of system extensions. A maximum of 200 trunks are available.
  • Page 186 Document Revision 1 Electra Elite IPK II Conditions The incoming ring group assignment programmed in 41-03-01 overrides the setting in Program 22-05-01. Ringing calls can be picked up regardless of access map programming. An extension user can answer an outside call just by lifting the handset.
  • Page 187 Electra Elite IPK II Document Revision 1 Related Features Automatic Call Distribution (ACD) Call Forwarding Directed Call Pickup Direct Inward Dialing (DID) Direct Inward Line (DIL) Direct Inward System Access (DISA) Do Not Disturb Group Call Pickup ISDN Compatibility Line Preference...
  • Page 188 Document Revision 1 Electra Elite IPK II Programming 10-03-03 ETU Setup, For SLIU Unit - Transmit CODEC Gain Type 10-03-04 ETU Setup, For SLIU Unit - Receive CODEC Gain Type Customize the transmit and receive levels of the CODEC Gain Types for 500/2500 type single line telephones.
  • Page 189 Electra Elite IPK II Document Revision 1 14-07-01 Trunk Access Map Setup Set up the Trunk Access Maps. This sets the access options for trunks. Ring Group programming overrides Access Map programming. Trunk Access Maps: 1~200 15-01-05 Basic Extension Data Setup - Restriction for Outgoing Disable on Incoming Line Enable (1) or disable (0) supervised dial detection for an extension.
  • Page 190 Document Revision 1 Electra Elite IPK II 20-02-09 System Options for Multiline Telephones - Disconnect Supervision Use this option to enable (1) or disable (0) disconnect supervision for the system trunks. 20-06-01 Class of Service for Extensions Assign a Class of Service (1~15) to an extension.
  • Page 191 Electra Elite IPK II Document Revision 1 22-02-01 Incoming Call Trunk Setup Select the trunk type (0~7) for each trunk at each time mode (1~8): (default = Normal). 0 = Normal 4 = DIL 1 = VRS 5 = E&M Tie Line...
  • Page 192 Document Revision 1 Electra Elite IPK II 23-03-01 Universal Answer/Auto Answer For Universal Answer, assign trunk routes set in Program 14-06-01 to extensions. An extension user can use Universal Answer to answer a call if the ringing trunk is in its assigned route.
  • Page 193: Central Office Calls, Placing

    Electra Elite IPK II Document Revision 1 Central Office Calls, Placing Description The system provides flexibility in the way each extension user can place outgoing trunk calls. This lets you customize the call placing options to meet site requirements and each individual’s needs. A user...
  • Page 194 Document Revision 1 Electra Elite IPK II With Automatic Handsfree, an extension user can press a line key to place a trunk call without first lifting the handset or pressing Speaker. Users without Automatic Handsfree can preselect a line key before lifting the handset or pressing Speaker.
  • Page 195 Electra Elite IPK II Document Revision 1 Toll Restriction Trunk Group Routing Trunk Groups Programming 10-03-03 Setup, For SLIU Unit - Transmit CODEC Gain Type 10-03-04 Setup, For SLIU Unit - Receive CODEC Gain Type Customize the transmit and receive levels of the CODEC Gain Types for 500/2500 type single line telephones.
  • Page 196 Document Revision 1 Electra Elite IPK II 14-01-10 Basic Trunk Data Setup - DTMF Tones for Outgoing Calls For each trunk, enable (1) or disable (0) the ability to hear the DTMF of the digits dialed when placing the outgoing call.
  • Page 197 Electra Elite IPK II Document Revision 1 15-03-03 Single Line Telephone Basic Data Setup - Terminal Type Enter 1 for this option to allow a single line port to receive DTMF tones after the initial call setup. Enter 0 to have the port ignore DTMF tones after the initial call setup. For Voice Mail, always enter 1 (e.g., receive DTMF tones).
  • Page 198 Document Revision 1 Electra Elite IPK II 21-01-17 System Options for Outgoing Calls - Restriction Digit in Outgoing Disable on Incoming Line With the Outgoing Disable on Incoming Line feature, determine the number of digits (0~9) to be dialed before the call should be disconnected.
  • Page 199 Electra Elite IPK II Document Revision 1 Dial the number. - OR - At the multiline terminal, press the Trunk Group Routing key (PGM 15-07-01 or SC 752: 0 5). Dial the number. To place a call over a specific trunk: Dial #9.
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  • Page 201: Class Of Service

    Electra Elite IPK II Document Revision 1 Class of Service Description Class of Service (COS) sets various features and dialing options (called items) for extensions. The system allows any number of extensions to share the same Class of Service. An extension can have a different Class of Service for each of the Night Service modes.
  • Page 202 Document Revision 1 Electra Elite IPK II Default Setting The attendant (extension 101) has Class of Service 15 in all Night Service modes. All other extensions have Class of Service 1 in all Night Service modes. Refer to Table 2-2...
  • Page 203 Electra Elite IPK II Document Revision 1 20-07~20-14 Class of Service Options Set the options in a Class of Service. Refer to Table 2-2 through Table 2-8. If changing Class of Service via Service Code: 20-13-28 Class of Service Options (Supplementary Service) - Allow Station COS to be Changed Use this option to permit (1) or block (0) another extension from changing this extension’s...
  • Page 204: Table 2-2 Class Of Service Options (Administrator Level), Program 20-07

    1 = On SMDR Printout Accumulated Account Code Data 0 = Off 11-10-25 1 = On Electra Elite IPK II Wireless Registration by Service Code 0 = Off 11-10-30 1 = On 11-10-31 Turn off or on an extension’s ability to register or...
  • Page 205 Electra Elite IPK II Document Revision 1 Table 2-2 Class of Service Options (Administrator Level), Program 20-07 (Continued) Default Item Input Related Item Data Program COS 15 01~14 Dial-In Mode Switching 0 = Off 1 = On Do-Not-Call Administrator 0 = Off...
  • Page 206: Table 2-3 Class Of Service Options (Outgoing Call Service), Program 20-08

    Document Revision 1 Electra Elite IPK II Table 2-3 Class of Service Options (Outgoing Call Service), Program 20-08 (Continued) Default Item Input Related Item Data Program 01~14 Switching from Handsfree Answerback to Forced Intercom 0 = Off Ringing 1 = On Turn off or on an extension’s ability to force Handsfree...
  • Page 207 Electra Elite IPK II Document Revision 1 Table 2-4 Class of Service Options (Incoming Call Service), Program 20-09 Default Item Input Related Item Data Program COS 15 01~14 Second Call for DID/ DISA/ DIL/ E&M 0 = Off 1 = On Turn off or on the extension’s ability to receive a second...
  • Page 208 Document Revision 1 Electra Elite IPK II Table 2-5 Class of Service Options (Answer Service), Program 20-10 Default Item Input Item Data COS 15 01~14 0 = Off Group Call Pickup (Within Group) 1 = On Turn off or on Group Call Pickup for calls ringing an extension’s own Pickup Group as well as ring group calls (Service Code # ).
  • Page 209 Electra Elite IPK II Document Revision 1 Table 2-6 Class of Service Options (Hold/Transfer Service), Program 20-11 Default Item Item Input Data COS 15 01~14 Call Forward Immediate 0 = Off 1 = On Turn off or on an extension’s ability to initiate Call Forwarding Immediate.
  • Page 210: Table 2-6 Class Of Service Options (Hold/Transfer Service), Program 20-11

    Document Revision 1 Electra Elite IPK II Table 2-6 Class of Service Options (Hold/Transfer Service), Program 20-11 (Continued) Default Item Item Input Data COS 15 01~14 Operator Transfer After Hold Callback 0 = Off 1 = On Turn off or on an extension’s ability to have a call which recalls from hold transfer to the operator.
  • Page 211 Electra Elite IPK II Document Revision 1 Table 2-6 Class of Service Options (Hold/Transfer Service), Program 20-11 (Continued) Default Item Item Input Data COS 15 01~14 Park Hold Mode 0 = Off (Non- Exclusive) Define if an extensions Park & Hold mode is Exclusive or 1 = On Non-Exclusive.
  • Page 212: Table 2-7 Class Of Service Options (Supplementary Service), Program 20-13

    Document Revision 1 Electra Elite IPK II Table 2-7 Class of Service Options (Supplementary Service), Program 20-13 (Continued) Default Item Item Input Data COS 15 01~14 Conference 0 = Off 1 = On Turn off or on an extension’s ability to initiate a conference...
  • Page 213 Electra Elite IPK II Document Revision 1 Table 2-7 Class of Service Options (Supplementary Service), Program 20-13 (Continued) Default Item Item Input Data COS 15 01~14 Account Code/Toll Restriction Operator Alert 0 = Off 1 = On Turn off or on operator alert when an extension improperly enters an Account Code or violates Toll Restriction.
  • Page 214 Document Revision 1 Electra Elite IPK II Table 2-7 Class of Service Options (Supplementary Service), Program 20-13 (Continued) Default Item Item Input Data COS 15 01~14 ACD Supervisor’s Position Enhancement 0 = Off 1 = On This option must be on in order for the operator to use service codes in Program 11-13-10 through 11-13-13.
  • Page 215 Electra Elite IPK II Document Revision 1 Table 2-8 Class of Service Options (DISA/E&M Service), Program 20-14 Default Item Input Item Data COS 15 01~14 First Digit Absorption 0 = Off 1 = On For tie lines, enable or disable the ability to absorb (ignore) the first incoming digit.
  • Page 216: Table 2-8 Class Of Service Options (Disa/E&M Service), Program 20-14

    Document Revision 1 Electra Elite IPK II Table 2-8 Class of Service Options (DISA/E&M Service), Program 20-14 (Continued) Default Item Input Item Data COS 15 01~14 DISA/Tie Trunk Barge-In 0 = Off 1 = On This option enables or disables a DISA or tie trunk caller’s ability to use the Barge-In feature.
  • Page 217 Electra Elite IPK II Document Revision 1 Enter the Night 2 Mode Class of Service for the extension you selected in step 3 and press Hold. You see: MODE7:nn Press HOLD to leave the current value unchanged. 10. Enter the Midnight 2 Mode Class of Service for the extension you selected in step 3 and press Hold.
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  • Page 219: Clock/Calendar Display

    Electra Elite IPK II Document Revision 1 Clock/Calendar Display Description The system uses Clock/Calendar Display for: Central Office Calls (Access Maps) Station Message Detail Recording Class of Service (Class) System Reports Direct Inward Lines Toll Restriction (Class) Display Telephones Trunk Group Routing...
  • Page 220 Document Revision 1 Electra Elite IPK II System Availability Terminals All Multiline Terminals with a display Required Component(s) None Related Features Class of Service Night Service Single Line Telephones In-Mail Programming 10-01-01 Time and Date - Year Enter two digits (00~99) for the year .
  • Page 221 Electra Elite IPK II Document Revision 1 10-01-07 Time and Date - Second Enter two digits (00~59) for the seconds. 10-24-01 Daylight Savings Setup - Daylight Savings Mode Enable (1) or disable (0) the system’s ability to adjust the time for daylight savings/standard time.
  • Page 222 Document Revision 1 Electra Elite IPK II 99-01-16 System Clock Adjustment If for any reason the system clock loses or gains time, the system is able to automatically adjust the system clock every midnight using this program. This program is only available through telephone programming.
  • Page 223: Co Message Waiting Indication

    CO provides this feature using Visual Message Waiting Indication (VMWI) standards. Visual Message Waiting Indication visually indicates to a user that a message is present in their voice mail box. When VMWI is provided, the Electra Elite IPK II provides a flashing LED on a line key assigned with the trunk appearance.
  • Page 224 Document Revision 1 Electra Elite IPK II Default Setting None System Availability Terminals All Multiline Terminals Required Component(s) COIB (4)/(8)-U30 ETU Related Features Battery Backup – System Power Digital Voice Mail Message Waiting Speed Dial – System/Group/Station Voice Mail Integration (Analog)
  • Page 225 Electra Elite IPK II Document Revision 1 20-07-23 Class of Service Option (Administrator Level) – CO Message Waiting Indication Call Back Number Programming 0= Off, 1 = On (default = 0) Allows the following operations: Forced LED Clear (Feature + 20)
  • Page 226 Document Revision 1 Electra Elite IPK II Press the Feature key. This operation updates data in PRG 13-04-01, a user can also edit the dial digits in PRG 13-04-01 from handset- programming or PCPro / WebPro. To retrieve a Central Office - Message Waiting Indication: Press the Feature key.
  • Page 227: Code Restriction

    Electra Elite IPK II Document Revision 1 Code Restriction Description Code Restriction limits the numbers an extension user may dial. By allowing extensions to place only certain types of calls, you can better control long distance costs. The system applies Code Restriction according to an extension’s Code Restriction Class.
  • Page 228 Document Revision 1 Electra Elite IPK II Restrict Code Table When you want Code Restriction to allow most calls and restrict only selected calls, use the Restrict Code Table. To block only 1-900 calls, for example, enter 1900 in the Restrict Code Table.
  • Page 229 Electra Elite IPK II Document Revision 1 Toll Free Trunks Certain trunks can be completely unrestricted, such as the company president’s Private Line. Users can place calls on Code Free Trunks anytime – to anywhere, without inadvertently being Code restricted.
  • Page 230 Document Revision 1 Electra Elite IPK II System Availability Terminals All Stations Required Component(s) None Related Features Central Office Calls, Placing Code Restriction, Dial Block Code Restriction Override Direct Inward System Access (DISA) PBX Compatibility Tie Lines Programming 14-01-08 Basic Trunk Data Setup - Toll Restriction For each trunk, enter 1 to enable Toll Restriction;...
  • Page 231 Electra Elite IPK II Document Revision 1 20-13-20 Class of Service Options (Supplementary Service) - Account Code/Toll Restriction Operator Alert When toll restriction is violated, determine if the operator should be notified. Operator Alert: 0 = Disable 1 = Enable...
  • Page 232 Document Revision 1 Electra Elite IPK II 21-05-06 Toll Restriction Class - Common Restrict Code Table For the Toll Restriction Class you select, enable (1) or disable (0) the Common Restrict Code Table (Program 21-06-05). 21-05-07 Toll Restriction Class - Permit Code Table For the Toll Restriction Class you select, disable (0) or enable (1) the Permit Code Table.
  • Page 233 Electra Elite IPK II Document Revision 1 21-06-07 Toll Restriction Table Data Setup - Restrict Code Table Program codes into the Restrict Code Tables (200 codes per table maximum). 21-06-08 Toll Restriction Table Data Setup - PBX Access Codes The system allows up to 4 tables for PBX access codes. PBX Access Codes can be up to 2 ∗...
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  • Page 235: Code Restriction, Dial Block

    Electra Elite IPK II Document Revision 1 Code Restriction, Dial Block Description Code Restriction-Dial Block lets a user temporarily block an extension’s Code Restriction. This helps a user block his or her phone from being used by another person while they are away from their desk. A user would need to enter a 4-digit personal code to enable/disable this feature.
  • Page 236 Document Revision 1 Electra Elite IPK II Required Component(s): None Related Features None Programming 11-10-17 Service Code Setup (for System Administration) – Dial Block by Supervisor Assign a service code (601 by default) to be used by the supervisor to set Dial Block for another extension.
  • Page 237 Electra Elite IPK II Document Revision 1 Operation To set Dial Block: At the multiline terminal, press the Speaker key. - OR - At the single line telephone, lift the handset. Dial 600 (default). Dial the 4-digit Dial Block Code (user defined).
  • Page 238 Document Revision 1 Electra Elite IPK II To release Dial Block from another extension: At the multiline terminal, press the Speaker key. - OR - At the single line telephone, lift the handset. Dial 601. Dial the 4-digit Dial Block code.
  • Page 239: Code Restriction Override

    Electra Elite IPK II Document Revision 1 Code Restriction Override Description Code Restriction Override lets a user temporarily bypass an extension’s Code Restriction. This helps a user that must place an important call that Code Restriction normally prevents. For example, you could set up Code Restriction to block 900 calls and then provide a Code Restriction Override code to your attendant and executives.
  • Page 240 Document Revision 1 Electra Elite IPK II Related Features Central Office Calls, Placing Code Restriction Station Message Detail Recording Voice Response System (VRS) 2 - 218 Code Restriction Override...
  • Page 241 Electra Elite IPK II Document Revision 1 Programming W a l k i n g C o d e R e s t r i c t i o n Start Should the Walking In Program 11-11-36, Toll Restriction service...
  • Page 242 Document Revision 1 Electra Elite IPK II T e m p o r a r y C o d e R e s t r i c t i o n O v e r r i d e Start...
  • Page 243 Electra Elite IPK II Document Revision 1 Programming 11-11-34 Service Code Setup (for Setup/Entry Operation) - Temporary Toll Restriction Override If required, change the service code (775) for Temporary Toll Restriction Override. 11-11-36 Service Code Setup (for Setup/Entry Operation) - Walking Toll Restriction If required, change the service code (663) for Toll Restriction Override.
  • Page 244 Document Revision 1 Electra Elite IPK II Operation To temporarily override a restricted extension’s Code Restriction: You can override restriction for only one call at a time. At the multiline terminal, press the Speaker key. - OR - At single line telephone, lift the handset.
  • Page 245: Computer Telephony Integration (Cti) Applications

    Electra Elite IPK II Document Revision 1 Computer Telephony Integration (CTI) Applications Description Computer Telephony Integration (CTI) applications automate your office with TAPI compatibility and external PC control. CTI puts your telephone system on the cutting edge of modern office productivity...
  • Page 246 TAPI Compatibility See this feature for the details on TAPI services provided by the system and the TAPI driver. Programming Refer to the Electra Elite IPK II System Hardware Manual for details on connecting the CTA and CTU Adapters. Operation...
  • Page 247: Conference

    Electra Elite IPK II Document Revision 1 Conference Description Conference lets an extension user add additional inside and outside callers to their conversation. With Conference, a user may set up a multiple-party telephone meeting without leaving the office. The CPUII provides 64 Conference circuits, allowing any number of internal or external parties to be conferenced together up to a limit of 32.
  • Page 248 Document Revision 1 Electra Elite IPK II An extension with Barge In capability can Transfer a call into an existing Conference. This would allow, for example, an attendant to locate co-workers and then Transfer them into an existing telephone meeting. There is no need for the attendant to locate all the parties at the same time and sequentially add them into the Conference.
  • Page 249 Electra Elite IPK II Document Revision 1 Required Component(s) None Related Features Not applicable Programming 10-07-01 Conversation Record Circuits Determine if there are conference circuits available, that not all have been assigned as conversation record circuits. 11-12-08 Service Code Setup (for Service Access) - Barge-In If required, use this program to change the code users dial to Barge-In to a Conference call.
  • Page 250 Document Revision 1 Electra Elite IPK II 15-07-01 Programming Function Keys Assign a function key for Conference (code 07) and Barge in Code (34). 20-06-01 Class of Service for Extensions Assign a Class Of Service (1~15) to an extension. 20-11-21...
  • Page 251 Electra Elite IPK II Document Revision 1 If you cannot add additional parties to your Conference, you have exceeded the system’s Conference limit. If the call being added is busy/unanswered: With an outside call, press the line or Call Appearance (CAP) key for a call previously added to the Conference.
  • Page 252 Document Revision 1 Electra Elite IPK II To drop an outside call from the Conference: Press the Hold key to place the conference call on hold. Hang up. The lines involved in the Conference will ring back separately to the telephone.
  • Page 253 Electra Elite IPK II Document Revision 1 To Transfer a Call into a Conference: While on a call, press the Hold key. Dial the Transfer to Conference service code (default = 624). If the telephone does not have the proper COS, a warning tone is sent. After the user hangs up, the system will automatically place a Callback to the extension.
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  • Page 255: Conference, Voice Call/Privacy Release

    Electra Elite IPK II Document Revision 1 Conference, Voice Call/Privacy Release Description Voice Call Conference lets extension user’s in the same work area join in a trunk Conference. To initiate a Voice Call Conference, an extension user just presses the Meet-Me Conference key and tells their co- workers to join the call.
  • Page 256 Document Revision 1 Electra Elite IPK II Default Setting Disabled System Availability Terminals All Multiline Terminals Required Component(s) None Related Features Caller ID Conference Programmable Function Keys Programming 10-07-01 Conversation Record Circuits Determine if there are conference circuits available and that not all have been assigned as conversation record circuits.
  • Page 257 Electra Elite IPK II Document Revision 1 20-13-09 Class of Service Options (Supplementary Service), Privacy Release In an extension’s COS, enable (1) or disable (0) an extension’s ability to use Privacy Release allowing for a Voice Call Conference. The trunk must be programmed to allow this feature in Program 14-01-19.
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  • Page 259: Continued Dialing

    Electra Elite IPK II Document Revision 1 Continued Dialing Description Continued Dialing allows an extension user to dial a call, wait for the called party to answer and then dial additional digits. This helps users that need services like Voice Mail, automatic banking and Other Common Carriers (OCCs).
  • Page 260 Document Revision 1 Electra Elite IPK II System Availability Terminals All Multiline Terminals Required Component(s) None Related Features Pulse to Tone Conversion Toll Restriction Programming 15-03-03 Single Line Telephone Basic Data Setup - Terminal Type Enter 1 for this option to allow a single line port to receive DTMF tones after the initial call setup.
  • Page 261 Electra Elite IPK II Document Revision 1 Operation To use Continued Dialing: Place Intercom or trunk call. Continue dialing after call connects. Toll Restriction and Class of Service programming may limit Continued Dialing. Continued Dialing 2 - 239...
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  • Page 263: Cordless Telephone Connection

    Electra Elite IPK II Document Revision 1 Cordless Telephone Connection Description Using an AP(R)/AP(A)-R Unit for a DTH/DTR telephone, or an APR/APA-U Unit for a DTU/DTP telephone, a cordless telephone (2500-type) can be connected to a Multiline Terminal. The SLI(4)/(8)-U( ) ETU and the SLT(1)-U( ) ADP also supports cordless telephones, but this feature refers to Multiline Terminal cordless connection.
  • Page 264 Document Revision 1 Electra Elite IPK II Default Setting Not applicable System Availability Terminals Any DTH/DTR terminal with an AP(A)-R or AP(R)-R Unit except the DTR-2DT-1 TEL Any DTU/DTP terminal with an APA-U or APR-U Unit except the DTP-2ST-1 TEL...
  • Page 265 Electra Elite IPK II Document Revision 1 To answer a call using a cordless single line telephone: When the Multiline Terminal is ringing, the incoming call can be answered by the cordless single line telephone user by going off-hook, when ringing line preference is assigned for the multiline terminal.
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  • Page 267: Data Line Security

    Data Line Security Description Data Line Security protects any station port from receiving audible tones (such as Camp-On or Override) and denies a station from barging in while busy to prevent disruption of data transmission when using a modem or facsimile machine. Conditions When a multiline terminal and a single line telephone is assigned for Data Line Security, Tone Override/Voice Override and Call Alert notification tone are not...
  • Page 268 Document Revision 1 Electra Elite IPK II Programming 20-09-07 Call Queuing 0 = Off 1 = On 20-13-05 Intercom Off-Hook Signaling Turn off or on an extension’s ability to receive Off-Hook Signaling. 0 = Off 1 = On 20-13-06 Automatic Off-Hook Signaling Allows a busy extension to manually (0) or automatically (1) receive Off-Hook Signaling.
  • Page 269: Delayed Ringing

    Electra Elite IPK II Document Revision 1 Delayed Ringing Description Delayed Ringing allows programmed secondary answering positions to ring on incoming calls after a programmed time. This feature applies to CO/PBX lines, Secondary Incoming Extensions, Virtual Extensions, and Call Arrival Keys.
  • Page 270 Document Revision 1 Electra Elite IPK II Related Features Call Arrival Keys (CAR) Central Office Calls, Answering Secondary Incoming Extension Virtual Extensions Programming 14-07-01 Trunk Access Map Setup Set up the Trunk Access Maps. This sets the access options for trunks. Ring Group programming overrides Access Map programming.
  • Page 271 Electra Elite IPK II Document Revision 1 22-08-01 DIL/IRG No Answer Destination If an incoming trunk call rings longer than the DIL No Answer Time (Program 22-01-04), it routes to the destination you specify in this option. Determine if the destination should be a Ring Group, In-Skin/External Voice Mail, or Central Voice Mail.
  • Page 272 Document Revision 1 Electra Elite IPK II Dial the mode number in which the key will delay ring. 1 = Day 1 2 = Night 1 3 = Midnight 1 4 = Rest 1 5 = Day 2 6 = Night 2...
  • Page 273: Department Calling

    Electra Elite IPK II Document Revision 1 Department Calling Description With Department Calling, an extension user can call an idle extension within a preprogrammed Department Group (64 Department Groups available) by dialing the group’s pilot number. For example, this would let a caller dial the Sales department just by knowing the Sales department’s pilot number.
  • Page 274 Document Revision 1 Electra Elite IPK II Busy or Not Answered A call to the pilot number will cycle through the idle members of a Department Calling group. The call will continue to cycle until it is answered or the calling party hangs up.
  • Page 275 Electra Elite IPK II Document Revision 1 Default Setting Disabled Priority Routing CALL Telephone on a Telephone on a call call Priority 1 Priority 1 Priority 1 CALL Telephone on a call Priority 2 Priority 2 Priority 2 CALL Priority 3...
  • Page 276 Document Revision 1 Electra Elite IPK II Circular Routing CALL 1 CALL 2 CALL 3 CALL 4 Figure 2-2 Department Calling Circular Routing 2 - 254 Department Calling...
  • Page 277 Electra Elite IPK II Document Revision 1 System Availability Terminals All Terminals Required Component(s) VRS for Messaging Related Features Call Arrival Keys (CAR) Call Forwarding Department Step Calling Transfer Voice Mail Voice Response System (VRS) Programming 11-07-01 Department Group Pilot Numbers Assign pilot numbers to the Extension (Department) Groups you set up in Program 16-02-01~10.
  • Page 278 Document Revision 1 Electra Elite IPK II 11-11-27 Service Code Setup (for Setup/Entry Operation) - Destination of Automatic Transfer for Each Department Group Use this option to set the service code (default = 604) for setting the destination for immediate automatic transfer for ICM and transferred calls to Department Groups.
  • Page 279 Electra Elite IPK II Document Revision 1 16-01-05 Department Group Basic Data Setup - Department Group All Ring Mode Operation Set if all members of the group should ring automatically (1) or through the use of the service code (0) defined in Program 11-12-09. Selecting automatic will override the settings of Programs 16-01-03 and 16-01-04.
  • Page 280 Document Revision 1 Electra Elite IPK II 20-13-06 Class of Service Options (Supplementary Service)- Automatic Off-Hook Signaling In an extension's Class of Service, allows a busy extension to manually (0) or automatically (1) receive off-hook signals. 20-13-14 Class of Service Options (Supplementary Service) - Department Calling In an extension’s Class of Service, allow (1) or prevent (0) extensions from receiving...
  • Page 281 Electra Elite IPK II Document Revision 1 To log out of your Department Calling Group: While you are logged out, Department Calling cannot route calls to your extension. Press the Speaker key. Dial 650 + 1. - OR - Press Department Calling Log In key (PGM 15-07-01 or SC 751: 46).
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  • Page 283: Department Step Calling

    Electra Elite IPK II Document Revision 1 Department Step Calling Description After calling a busy Department Calling Group member, an extension user can have Department Step Calling quickly call another member in the group. The caller does not have to hang up and place another Intercom call if the first extension called is unavailable.
  • Page 284 Document Revision 1 Electra Elite IPK II Programming 11-12-07 Service Code Setup (for Service Access) - Step Call If required, customize the Step Call service code to be used by an extension user (default: 708). 11-16-01 Single Digit Service Code Setup If required, use this option to change the Department Step Calling Single Digit Service Code (default: 2).
  • Page 285: Dialing Number Preview

    Electra Elite IPK II Document Revision 1 Dialing Number Preview Description Dialing Number Preview lets a display multiline terminal user dial and review a number before the system dials it. Dialing Number Preview helps the user avoid dialing errors. Conditions An extension user cannot edit the displayed number.
  • Page 286 Document Revision 1 Electra Elite IPK II Related Features Central Office Calls, Placing Voice Response System (VRS) Programming 20-06-01 Class of Service for Extensions Assign a Class Of Service (1~15) to an extension. 20-08-05 Class of Service Options (Outgoing Call Service) - Dial Number Preview In an extension Class of Service, enable (1) or disable (0) an extension’s ability to use Dial...
  • Page 287: Dial Pad Confirmation Tone

    Electra Elite IPK II Document Revision 1 Dial Pad Confirmation Tone Description For an extension with Dial Pad Confirmation Tone enabled, the user hears a beep each time they press a key. This is helpful for Intercom calls and Dial Pulse trunk calls, since these calls provide no Call Progress tones.
  • Page 288 Document Revision 1 Electra Elite IPK II Programming 11-11-19 Service Code Setup (for Setup/Entry Operation) - Key Touch Tone On/Off If required, change the service code enabling or disabling the Key Touch Tone (default: 724). Operation To enable/disable Dial Pad Confirmation Tone: Pick up the handset or press the Speaker key.
  • Page 289: Dial Tone Detection

    Electra Elite IPK II Document Revision 1 Dial Tone Detection Description If a trunk has Dial Tone Detection enabled, the system monitors for dial tone from the Telco or PBX when a user places a call on that trunk. If the user accesses the trunk directly (by pressing a line key or dialing #9 and the trunk’s number), the system will drop the trunk if dial tone does not occur.
  • Page 290: Table 2-9 Dial Tone Detection Program Interaction

    Document Revision 1 Electra Elite IPK II Related Features Automatic Route Selection (ARS) Abbreviated Dialing Call Appearance (CAP) Keys (Outbound) Central Office Calls, Placing Last Number Redial Save Number Dialed T1 Trunking (with ANI/DNIS Compatibility) Tie Lines Trunk Group Routing...
  • Page 291 Electra Elite IPK II Document Revision 1 10-09-01 DTMF and Dial Tone Circuit Setup If dial tone detection is enabled, be sure to allocate at least one circuit for dial tone detection [ICM/Trunk (0) or Trunk (2)]. 14-02-05 Analog Trunk Data Setup - Dial Tone Detection for Directly Accessed Trunks Enable(1) or disable (0) dial tone detection for manually dialed trunk calls.
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  • Page 293: Digital Voice Mail

    Digital Voice Mail Description The system is fully compatible with NEC’s digital voice mail systems. These systems provide telephone users with comprehensive Voice Mail and Automated Attendant features. Voice Mail ends the frustration and cost of missed calls, inaccurate written messages and telephone tag. This frees a company’s busy receptionists and secretaries for more productive work.
  • Page 294 Document Revision 1 Electra Elite IPK II user hears the caller’s incoming message. The multiline terminal user can then: Let the call go through to their mailbox Intercept the call before it goes to their mailbox Voice Mail Overflow If Voice Mail automatically answers trunks, Voice Mail Overflow can reroute those trunks to other extensions when all Voice Mail ports do not answer or, with certain software, are busy.
  • Page 295 Electra Elite IPK II Document Revision 1 Directory Dialing Directory Dialing allows an Automated Attendant caller to reach an extension by dialing the first few letters in the extension user’s name. With Directory Dialing, the caller does not have to remember the extension number of the person they wish to reach —...
  • Page 296 Document Revision 1 Electra Elite IPK II Default Setting Disabled System Availability Terminals All Terminals Required Component(s) VMS(2)/(4)/(8)-U( ) ETU FMS(2)/(4)/(8)-U( ) ETU VMP(2)/(4)/(8)-U( ) ETU CTI LX Lite(2)/(4)/(8)-U( ) ETU CTI LX(2)/(4)/(8)-U( ) ETU Related Features Barge-In Call Forwarding, Fixed...
  • Page 297 Voice Mail key (it will not be active if Centralized Voice Mail is used). 15-03-01 Single Line Telephone Basic Data Setup - SLT Signaling Type For each Electra Elite IPK II voice mail extension, this option must be set to “0”. 15-03-03 Single Line Telephone Basic Data Setup - Terminal Type Set all SLIU ports used for Voice Mail as type 1.
  • Page 298 Document Revision 1 Electra Elite IPK II (Optional) Assign a Voice Mail Record key to an extension (code 78). (Optional) Assign a Personal Answering Machine Emulation key (code 91). (Optional) Use a Call Redirect key (49) to allow a user to transfer a call to another extension or voice mail without answering the call.
  • Page 299 Electra Elite IPK II Document Revision 1 22-01-04 System Options for Incoming Calls - DIL No Answer Recall Time If setting up Delayed Voice Mail Overflow, enter a timer value greater than 0. Overflow will occur after this interval (provided the other related programming is correct). If setting up Immediate Voice Mail Overflow, enter 0.
  • Page 300 Document Revision 1 Electra Elite IPK II 45-01-01 Voice Mail Integration Options, Voice Mail Department Group Number Assign which Extension (Department) Group number is to be assigned as the voice mail group. This program defines the Quick Transfer to Voice Mail destination. An entry of ‘0’ means there is no voice mail installed.
  • Page 301 Electra Elite IPK II Document Revision 1 Single Line Telephone ∗ Lift the handset and dial If you are at a co-worker’s telephone, you can dial the Voice Mail master number and your mailbox number instead. You can also use this procedure from your own telephone to call a co-worker’s mailbox.
  • Page 302 Document Revision 1 Electra Elite IPK II Forwarding Calls to your Mailbox To activate or cancel Call Forwarding: Press the Speaker key (or lift the handset at the single line telephone) and choose from the following dial access codes: 741 = Call Forward - Immediate...
  • Page 303 Electra Elite IPK II Document Revision 1 Press Message. Hang up. Voice Mail will prompt your caller to leave a message in the mailbox you selected. Single Line Telephone Hookflash. Dial Voice Mail master number followed by destination mailbox. If the Transfer destination is an extension forwarded to Voice Mail, the call waits before routing the called user’s mailbox.
  • Page 304 Document Revision 1 Electra Elite IPK II Live Monitor, Answering Machine Emulation (Multiline Terminal Only) To enable or cancel Personal Answering Machine Emulation: Press Live Monitor key (PGM 15-07 or SC 751: code 91). Dial 1 and the Call Forwarding type:...
  • Page 305 Electra Elite IPK II Document Revision 1 Checking Your Messages (Multiline Terminal Only) To check your messages: Press Message. You can have any combination of the message types in the table below on your telephone. If you see. . .
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  • Page 307: Direct Inward Dialing (Did)

    501~756 to extension numbers 301~556. The Electra Elite IPK II system has 2000 DID Translation Table entries that you can allocate among the 20 DID Translation Tables. There is one translation made in each entry. For a simple installation, you can put all 2000 entries in the same table.
  • Page 308 Document Revision 1 Electra Elite IPK II The system is compatible with Dial Pulse (DP) and DTMF DID signaling. DID trunks can be either wink start or immediate start. DID Camp-On DID Camp-On sets what happens to DID calls to busy extensions when you have Busy Intercept disabled.
  • Page 309 Electra Elite IPK II Document Revision 1 Vacant Number Intercept If a caller dials an extension that does not exist or mis-dials, Vacant Number Intercept can reroute the call to the programmed DID Intercept extension ring group or Voice Mail. Without Vacant Number Intercept, the caller hears error tone after mis-dialing.
  • Page 310 Document Revision 1 Electra Elite IPK II With the DID Intercept for each DID number feature, when the primary destination (Program 22-11-05) is set to Voice Mail, the Voice Mail protocol is: 1. Busy Intercept = Forward Busy 2. Ring-No-Answer Intercept = Forward RNA When the secondary destination (Program 22-11-06) is set to Voice Mail, the Voice Mail protocol is based on the first destination's routing.
  • Page 311 Electra Elite IPK II Document Revision 1 When ordering DID service, provide the Telco with the following information: Electra Elite IPK II KF = US:NIFKF07B MF = US:NIFMF07B PF = US:NIFPF07B DID Facility Interface Code 02RV2-T DID Service Order Code 9.0F...
  • Page 312 Document Revision 1 Electra Elite IPK II Default Setting Disabled Related Features Central Office Calls, Answering Direct Inward Line (DIL) Direct Inward System Access (DISA) Off-hook Signaling Paging, External Programmable Function Keys Station Message Detail Recording Transfer Programming 10-03-01 ETU Setup - LD/OPX Assignment Set the function of the DID(4)-U( ) ETU port for DID (0).
  • Page 313 Electra Elite IPK II Document Revision 1 20-06-01 Class of Service for Extensions Assign a Class of Service (1~15) to an extension. 20-09-01 Class of Service Options (Incoming Call Service) - Second Call for DID/ DISA/ DIL/ E&M Enable (1) or disable (0) an extension’s ability to receive a second call from a DID, DISA, DIL, or tie line caller.
  • Page 314 Document Revision 1 Electra Elite IPK II 22-11-03 DID Translation Table Number Conversion - Dial-In Name For each DID Translation Table entry (1~2000), specify the name that should show on the dialed extension’s display when it rings (twelve characters max.).
  • Page 315 Electra Elite IPK II Document Revision 1 22-11-11 DID Translation Number Conversion, Ring Group Transfer Enable (1) or disable (0) each conversion table to follow the Ring Group programming defined in Program 22-12-01 : DID Intercept Ring Group. If Program 22-11-05 : DID Translation Number...
  • Page 316 Document Revision 1 Electra Elite IPK II 25-03-01 VRS/DISA Transfer Ring Group With Incorrect Dialing For each trunk port, set what happens to a call when the DISA or Automated Attendant caller dials incorrectly or waits too long to dial. The call can either disconnect (0) or Transfer to an alternate destination (a ring group, In-Skin/External, Centralized).
  • Page 317 Electra Elite IPK II Document Revision 1 25-06-02 VRS/DISA One-Digit Code Attendant Setup Set up single digit dialing for Automated Attendant callers. For each VRS Message programmed to answer outside calls, specify: The digit the Automated Attendant caller dials (1~12, where 10 = 0, 11 = and 12 = #).
  • Page 318 Document Revision 1 Electra Elite IPK II 34-01-01 E&M Tie Line Basic Setup - DID/E&M Start Signaling Set the start signaling mode for DID and tie trunks. DID and tie trunks can use either immediate start or wink start signaling.
  • Page 319: Direct Inward Line (Dil)

    Electra Elite IPK II Document Revision 1 Direct Inward Line (DIL) Description A Direct Inward Line (DIL) is a trunk that rings an extension, virtual extension or Department Group directly. Since DILs only ring one extension or group (i.e., the DIL destination), employees always know which calls are for them.
  • Page 320 Document Revision 1 Electra Elite IPK II If a DIL destination extension is in DND, an incoming call rings according to Ring Group programming (22-08 then 22-05). If a user puts the telephone in Do Not Disturb, calls routed to the telephones in DND will not follow call forwarding.
  • Page 321 Electra Elite IPK II Document Revision 1 Related Features Call Forwarding Central Office Calls, Answering Central Office Calls, Placing Department Calling Do Not Disturb Group Call Pickup Name Storing Off-Hook Signaling Paging, External Programmable Function Keys Ring Groups Transfer Programming...
  • Page 322 Document Revision 1 Electra Elite IPK II 22-01-04 System Options for Incoming Calls - DIL No Answer Time Set the DIL No Answer Time (0~64800 seconds). If DIL Delayed Ringing is set in program 22-08, this option sets the DIL Delayed Ring interval.
  • Page 323 Electra Elite IPK II Document Revision 1 To place a call on your Direct Inward Line: Lift the handset. At the multiline terminal, press the line key for DIL. - OR - Dial #9 and the DIL trunk number (e.g., 005).
  • Page 324 Document Revision 1 Electra Elite IPK II THIS PAGE INTENTIONALLY LEFT BLANK 2 - 302 Direct Inward Line (DIL)
  • Page 325: Direct Inward System Access (Disa)

    Electra Elite IPK II Document Revision 1 Direct Inward System Access (DISA) Description DISA permits outside callers to directly dial system extensions, trunks and selected features. This could help an employee away from the office that wants to directly dial co-workers or use the company’s trunks for long distance calls.
  • Page 326 Document Revision 1 Electra Elite IPK II (Trunk Groups 1~100). This allows the DISA caller to place an outgoing call over the selected group. Trunk Group Access bypasses the system’s Trunk Group Routing/ARS/Trunk Access Maps. As with dial 9 access, any toll charges are incurred by the system.
  • Page 327 Electra Elite IPK II Document Revision 1 Department Calling with Overflow Message If a DISA caller dials a busy Department Calling Group, the system can periodically play the voice prompt, “Please hold on. All lines are busy. Your call will be answered when a line becomes free.” while the caller waits.
  • Page 328 Document Revision 1 Electra Elite IPK II Conditions The DISA caller must use an analog type (DTMF) telephone. DISA is compatible with calling devices that meet the DTMF signaling requirements of EIA Specification RS-464. DISA trunks must be ground start or supervised loop start.
  • Page 329 Electra Elite IPK II Document Revision 1 Required Component(s) DSPII-U10 Unit and VRS Compact Flash (for Announcements) Related Features Automatic Route Selection (ARS) Central Office Calls, Answering Direct Inward Dialing (DID) Direct Inward Line (DIL) Long Conversation Cutoff Tandem Trunking (Unsupervised Conference)
  • Page 330 Document Revision 1 Electra Elite IPK II 14-01-13 Basic Trunk Setup - Loop Disconnect Supervision If DISA caller can place outgoing calls through the system (refer to Program 20-14 in the Electra Elite IPK II Programming Manual), enable loop supervision (1) for the DISA trunk. If DISA caller cannot use the system’s trunks for outgoing calls, enter 0 to disable loop supervision.
  • Page 331 Electra Elite IPK II Document Revision 1 22-04-01 Incoming Extension Ring Group Assignment Assign the extensions that should receive the overflow. Set the ringing in Program 22-06. 0 = Trunks Do Not Ring [just flash line keys] 1 = Trunks Ring...
  • Page 332 A DISA caller can ring an extension for this interval (0~64800 seconds) before the system sets the call as a Ring No Answer. After this interval expires, the call follows the programmed Ring No Answer routing. (Refer to Program 25-04 in the Electra Elite IPK II Programming Manual.) 25-07-07...
  • Page 333 Electra Elite IPK II Document Revision 1 25-07-09 System Timers for VRS/DISA - DISA Internal Paging Time This is the maximum length of an Internal Page placed by a DISA caller. If the Page continues longer than this interval (0~64800 seconds), the system terminates the DISA call.
  • Page 334 Document Revision 1 Electra Elite IPK II 20-28-01 System Option Setup - Conversation Continue Code When Program 14-01-25 is enabled, determine the 1-digit code the user should dial (0~9, , #) to extend the conversation length for the time defined in 20-28-03. If the Continue and Disconnect codes are programmed the same (e.g., #), the system will follow the "Continue"...
  • Page 335 Electra Elite IPK II Document Revision 1 Operation To place a DISA call into the system (from any 2500 type telephone): Dial the telephone number that rings the DISA trunk. Wait for the DISA trunk to automatically answer with a unique dial tone.
  • Page 336 Document Revision 1 Electra Elite IPK II Dial the number of the extension to be forwarded. Dial 1 to set Call Forwarding or 0 to cancel Call Forwarding. Dial the extension number to which the calls will be forwarded. To use the Continue code to extend a DISA call: An external call connects to an external number (either by transferring with Tandem Trunking or by DISA caller).
  • Page 337: Direct Station Selection (Dss) Console

    Hotline keys on multiline terminals as well as DSS Consoles. ACD/Non-ACD Agent DSS Lamping Available With the Electra Elite IPK II system, Program 30-05-02~21 allows a non-ACD DSS console to lamp indicating the status of both non-ACD agents as well as ACD agents.
  • Page 338 Document Revision 1 Electra Elite IPK II Conditions Changing flash patterns for DSS Consoles will also change them for Hotline keys. When installing a DSS, the system must auto-detect the console in order for the LEDs to function correctly. When connecting the DSS to an extension previously defined with another circuit type, undefine the circuit type (enter 00 in Program 10-03-01 for the extension number), then connect the DSS Console.
  • Page 339 Electra Elite IPK II Document Revision 1 Default Setting No DSS Consoles assigned (in Program 30-02-01). All DSS Console key ranges are ports 1~200. Once a DSS Console is enabled, the console's keys are DSS keys (Program 30-03-01). System Availability...
  • Page 340 Document Revision 1 Electra Elite IPK II Programming 10-03-01 System Configuration - (ESI) ETU Setup - Channel 1 Terminal Type The system automatically assigns the terminal type (10) for the port which has a DSS console installed. 15-02-08 Multiline Telephone Basic Setup, Automatic Handsfree Set to ‘1’...
  • Page 341 Electra Elite IPK II Document Revision 1 30-03-01 DSS Console Key Assignment Customize DSS Console keys to function as DSS keys, Service Code keys, Programmable Function Keys, and One-Touch Calling keys. The key (when defined as a DSS/One-Touch key [code 01] can have any function up to four digits long (e.g., extension number or Service Code).
  • Page 342 Document Revision 1 Electra Elite IPK II Making an External Page using your DSS Console: Press DSS Console External Page zone key (1~8). If the zone you want is busy, try again later. If you do not have Handsfree, lift the handset to make your announcement.
  • Page 343 Electra Elite IPK II Document Revision 1 Using a DSS Console key as a One-Touch or Programmable Function Key: A user can have DSS Console keys programmed as One-Touch Keys. These keys can be used for Direct Station Selection, Trunk Calling, Personal Speed Dial, Abbreviated Dialing, and Service Code access. The stored service code cannot be longer than three digits.
  • Page 344 Document Revision 1 Electra Elite IPK II THIS PAGE INTENTIONALLY LEFT BLANK 2 - 322 Direct Station Selection (DSS) Console...
  • Page 345: Directed Call Pickup

    Electra Elite IPK II Document Revision 1 Directed Call Pickup Description Directed Call Pickup permits an extension user to intercept a call ringing another extension. This allows a user to conveniently answer a co-worker’s call from their own telephone. With Directed Call Pickup, an extension user can pick up: Trunk calls (i.e., Ring Group calls)
  • Page 346 Document Revision 1 Electra Elite IPK II Related Features For other features which let you cover a co-worker’s calls, refer to: Call Arrival Keys (CAR) Department Calling Group Call Pickup Hold Hotline Park Secretary Call Pickup Secondary Incoming Extension Transfer...
  • Page 347 Electra Elite IPK II Document Revision 1 11-12-30 Service Code Setup (for Service Access) - Specified Trunk Answer (default: 672). 20-06-01 Class of Service for Extensions Assign a Class Of Service to extensions (1~15). 20-10-05 Class of Service Options (Answer Service) - Directed Call Pickup for Own Group Enable (1) or disable (0) an extension’s ability to use Directed Call Pickup for calls ringing their...
  • Page 348 Document Revision 1 Electra Elite IPK II THIS PAGE INTENTIONALLY LEFT BLANK 2 - 326 Directed Call Pickup...
  • Page 349: Directory Dialing

    Electra Elite IPK II Document Revision 1 Directory Dialing Description Directory Dialing allows a Multiline Terminal user to select a co-worker or outside caller from a list of names, rather than dialing the telephone number. There are four types of Directory Dialing: SYS –...
  • Page 350 Document Revision 1 Electra Elite IPK II Related Features Last Number Redial Speed Dial - System/Group/Station Softkeys Programming 21-01-02 System Options for Outgoing Calls - Intercom Interdigit Time If a user waits longer than this interval between Directory Dialing steps, Directory Dialing automatically cancels.
  • Page 351 Electra Elite IPK II Document Revision 1 To cancel Directory Dialing: Press Exit key. Directory Dialing 2 - 329...
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  • Page 353: Distinctive Ringing, Tones And Flash Patterns

    You can also customize the tones the system uses for splash tone, confirmation tone, trunk ring tone, Intercom ring tone and Alarm ring tone. Refer to the chart below and the Electra Elite IPK II Programming Manual for more details Table 2-10 Distinctive Ringing: Tones and Flash Patterns...
  • Page 354 Document Revision 1 Electra Elite IPK II System Availability Terminals All Multiline Terminals Required Component(s) None Related Features Call Arrival Keys (CAR) Single Line Telephones, Analog 500/2500 Sets Programming 15-02-02 Multiline Telephone Basic Data Setup - Trunk Ring Tone From the range specified in Program 22-03-01, select the multiline terminal extension’s trunk ring tone.
  • Page 355 Electra Elite IPK II Document Revision 1 Operation To listen to the incoming ring choices: Press the Speaker key. Dial 711. Dial 1 to check ringing for intercom calls. - OR - Dial 2 to check ringing for trunk calls.
  • Page 356 Document Revision 1 Electra Elite IPK II THIS PAGE INTENTIONALLY LEFT BLANK 2 - 334 Distinctive Ringing, Tones and Flash Patterns...
  • Page 357: Do Not Disturb

    Electra Elite IPK II Document Revision 1 Do Not Disturb Description Do Not Disturb blocks incoming calls and Paging announcements. DND permits an extension user to work by the telephone undisturbed by incoming calls and announcements. The user can activate DND while their telephone is idle or while on a call.
  • Page 358 Document Revision 1 Electra Elite IPK II Default Settings Enabled for all extensions. System Availability Terminals All Terminals Required Component(s) None Related Features Call Forwarding Call Forwarding/Do Not Disturb Override Central Office Calls, Answering Direct Inward Line (DIL) Distinctive Ringing, Tones and Flash Patterns...
  • Page 359 Electra Elite IPK II Document Revision 1 20-13-04 Class of Service Options (Supplementary Service) - Call Forward/DND Override Determine whether or not an extension should be able to override DND. 0 = Denied 1 = Allowed 20-13-40 Class of Service Options (Supplementary Service) - Do Not Disturb This option will allow or prevent the user from being able to use the Do Not Disturb feature.
  • Page 360 Document Revision 1 Electra Elite IPK II THIS PAGE INTENTIONALLY LEFT BLANK 2 - 338 Do Not Disturb...
  • Page 361: Door Box

    Conditions The Door Box Feature Requires a PGD(2)-U10 ADP. A maximum of 56 PGD(2)-U10 ADP units can be installed in an IPK II system. Refer to the Electra Elite IPK II System Hardware manual for more information. If a PGD(2)-U10 ADP circuit has a Door Box (doorphone) connected, you cannot use that circuit for External Paging.
  • Page 362 Each channel in the PGD(2)-U10 ADP has a jumper which must be set for Door Box operation. Refer to the Electra Elite IPK II System Hardware Manual for additional details. The PGD(2)-U10 ADP can only be connected to an ESIB(8)-U20 ETU. if the PGD(2)-U10 ADP is connected to an ESIE(8)-U20 ETU, the PGD(2)-U10 ADP will NOT be recognized.
  • Page 363 Electra Elite IPK II Document Revision 1 11-12-36 Service Code Access (for Service Access) Door Phone Access If the service code for Doorphone Access (702 by default) is not acceptable, change it here. 15-07-01 Extension Setup - Function Keys Assign a function key for External Call Forward by Doorphone (Code 54).
  • Page 364 Document Revision 1 Electra Elite IPK II Operation To call a Door Box: Multiline Terminal Press Speaker key. Dial 702. Dial Door Box Number (1~8). Single Line Telephone Lift the handset. Dial 702. Dial Door Box Number (1~8). To activate the Door Box strike: Multiline Terminal While talking to the Door Box, press the Recall key.
  • Page 365 Electra Elite IPK II Document Revision 1 Single Line Telephone If you are busy on a call, an off-hook signal will be heard indicating the incoming Door Box call. Press the Flash key or hookflash to place your active call on hold.
  • Page 366 Document Revision 1 Electra Elite IPK II THIS PAGE INTENTIONALLY LEFT BLANK 2 - 344 Door Box...
  • Page 367: Drop Key

    Electra Elite IPK II Document Revision 1 Drop Key Description The Drop Key abandons a call while retaining the PBX/Centrex line to originate another call. The Drop Key is provided by programming a Programmable Function Key. This feature allows the Recall key to be used to provide a hookflash to the PBX or Central Office.
  • Page 368 Document Revision 1 Electra Elite IPK II Related Features Flash PBX Compatibility Programming 11-12-42 Service Code Setup (for Service Access) - Flash on Trunk lines #3 = Default 11-12-59 Service Code Setup (for Service Access) - Drop Operation, for SLT Not assigned at default.
  • Page 369 Electra Elite IPK II Document Revision 1 Operation To use the Drop key from a Multiline Terminal with a CO/PBX call in progress: Press the Function key programmed as a Drop key. Receive the new CO/PBX dial tone. Dial the desired number.
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  • Page 371: D Term Cordless Ii Terminal

    Description term The NEC Cordless II Terminal may be used with the Electra Elite IPK II KTS. The DTR-4R-1 TEL uses 900 MHz Digital Spread Spectrum (DSS) Technology and must be connected in tandem to a Multiline Terminal. Press the applicable key on the Base Unit to Switch between Cordless operation and Multiline Terminal operation.
  • Page 372 Radio interference causes interruptions in conversation. When this happens, your unit is not defective. When noise continues, move to a different location while you talk. (You might even need to move the base unit.) When the situation persists, contact NEC Unified Solutions, Inc., National Technical Assistance Center (NTAC).
  • Page 373 Function keys F1 ~ F4 can be programmed as Line Keys 1~16, Redial (LNR/SPD), Answer (ANS), Feature (FNC), or Recall. When assigned, these keys operate the same as on an NEC Multiline Terminal. When initially installed, function keys F1~F4 default to Line Keys 1~4 respectively and Off-Hook Ringing defaults to ON.
  • Page 374 Document Revision 1 Electra Elite IPK II To answer an Incoming Ringing Call: When the handset is in the charger, lift it. icon is displayed. ¥ When the handset is out of the Base Unit, press TALK if ringing line preference is assigned.
  • Page 375 Electra Elite IPK II Document Revision 1 To adjust ring volume: While the telephone is not being used, press R/VOL (upper key on left side) repeatedly to select desired setting display: Ring Type A High Ring Type A Low Ring Type B High...
  • Page 376 Document Revision 1 Electra Elite IPK II Or press Desk to select Multiline Terminal. Switching must be accomplished while both terminals are idle. A call in progress cannot be switched. When tried, it is dropped. Switching held calls is not recommended because LED indications are not provided.
  • Page 377 Electra Elite IPK II Document Revision 1 13. To restore the normal redial function, enter setup mode, and press F3 and HOLD to display Digital (Redial). 14. Press TALK to restore standby mode. term Cordless II Terminal 2 - 355...
  • Page 378 Document Revision 1 Electra Elite IPK II THIS PAGE INTENTIONALLY LEFT BLANK term 2 - 356 Cordless II Terminal...
  • Page 379: D Term Cordless Lite Ii Terminal

    Description term The NEC D Cordless II Lite Terminal may be used with the Electra Elite IPK II KTS. The DTH-4R-( ) TEL uses 900 MHz FM with ADPCM (digital) Technology and is connected in tandem to a Multiline Terminal.
  • Page 380 Document Revision 1 Electra Elite IPK II When a message is received, the message icon is displayed. Synchronous Ringing does not apply to the cordless terminals. A beep indicates when the cordless terminal receives off-hook ringing. A spare battery is available as an Optional Available Part. A second battery is not shipped with the product.
  • Page 381 Electra Elite IPK II Document Revision 1 Related Features Cordless Telephone Connection Dterm Analog Cordless Terminal Programming 10-03-01 Terminal Type (B1) 15-07 Programmable Function Keys 20-07 Class of Service (Administrator Level) 20-08~14 Class of Service Operation term To set up and program the D...
  • Page 382 Function keys F1 ~ F4 can be programmed as Line Keys 1~16, Redial (LNR/SPD), Answer (ANS), Feature (FNC), or Recall. When assigned, these keys operate the same as on an NEC Multiline Terminal. When initially installed, function keys F1~F4 default to Line keys 1~4 respectively and Off-Hook Ringing defaults to ON.
  • Page 383: D Term Handset Cordless

    Electra Elite IPK II Document Revision 1 term Handset Cordless Description term The D Handset Cordless Terminal is a stand-alone telephone with a direct connection to one digital port on the ESI(8)-U( ) ETU. term The D Handset Cordless Terminal has the following features:...
  • Page 384 Document Revision 1 Electra Elite IPK II When a communication path is established between the Handset Cordless terminal and the Base Unit, the Talk/Batt.low LED is on and dial tone is generated. When a communication path cannot be established in 5 sec., an error tone is generated and the Handset returns to standby.
  • Page 385 Radio interference causes interruptions in conversation. When this happens, your unit is not defective. When noise continues, move to a different location while you talk. (You might even need to move the Base Unit.) When the situation persists, contact NEC Unified Solutions, Inc., National Technical Assistance Center (NTAC).
  • Page 386 Document Revision 1 Electra Elite IPK II To change the Auto Talk mode: Hold down Trf key while changing the Ringer On/Off switch from Off to On. When the mode changes, a confirmation tone is generated: Auto Talk Off: 3 Beeps...
  • Page 387 Electra Elite IPK II Document Revision 1 Setting handset ringer On/Off Volume in Standby Mode: Press Vol key to adjust volume normal or high. While Vol is pressed, the ringer starts to ring based on the current setting. Ringer Volume can be adjusted with Ringer On/Off key in Off.
  • Page 388 Document Revision 1 Electra Elite IPK II To Hold a call in progress at the Base Unit: Press Hold and return the Handset to the Base Unit. To return to the held party press the flashing green line key and press Talk or pick up the Handset.
  • Page 389: D Term Ip Gateway System

    Networks allows mix and match IP-capable EXTender clients up to eight or 12 users connects to the digital-line side of the Electra Elite IPK II KTS allows virtual configuration, management, and troubleshooting of EXTender clients from a central...
  • Page 390 Document Revision 1 Electra Elite IPK II OFTWARE UPPORT TCP/IP protocol supports IP traffic and management. RVPoIP uses UDP/IP protocol for voice transmission. Serial RVP uses HDLC encapsulation for voice transmission. Management and utilities include Telnet, inband RVP, RS-232 console interface (Gateway and Branch), SNMP, and HTML.
  • Page 391 DTP-32DE-1 for home environment Required Component(s) Components include the following: Electra Elite IPK II KTS with 1 ESI port for each Branch port and IP Adapter Gateway unit Branch unit and/or IP Adapters with total ports not exceeding the number of ports...
  • Page 392 Document Revision 1 Electra Elite IPK II Application Guide PC for configuration T1, Fractional T1, ISDN, Frame Relay or ATM circuit that can connect the Branch unit to the Gateway location A networking terminating device that can interface with the Gateway and Branch/Adapter units and support synchronous serial protocol using RS-232, V.35, or RS-530 interface, or 10BaseT...
  • Page 393: Dual Line Appearance

    Electra Elite IPK II Document Revision 1 Dual Line Appearance Description Each multiline terminal has two line appearance keys (CALL1 and CALL2) for placing and answering calls. These line appearance keys, assigned to the extension’s number, simplify operations for busy users.
  • Page 394 Document Revision 1 Electra Elite IPK II Programming 20-13-06 Class of Service Options (Supplementary Service) - Automatic off-hook Signaling In an extension’s Class of Service, enable (1) or disable (0) the extension’s ability to automatically send off-hook Signals while busy on a handset call. Setting this option to “0” will prevent Intercom calls from ringing the CALL2 key - instead the caller will hear a busy signal.
  • Page 395: E911 Compatibility

    E911 Compatibility Description IMPORTANT - PLEASE NOTE THE FOLLOWING! All local trunks or the trunk connected to external 911 equipment must be put into the E911 route. By placing all the local trunks into the E911 route, this assures that any user may make a call to 911.
  • Page 396 Document Revision 1 Electra Elite IPK II Emergency Routing When an extension user dials 911, the system can automatically find a trunk for the call. The system can choose a route to which the user normally does not have access. If all normal routes are busy, the system can even disconnect an active call and place the emergency call.
  • Page 397 Electra Elite IPK II Document Revision 1 Conditions If Program 21-01-10 is programmed with an entry other than “0”, a call will not have a talk path unless the user dials at least the number of digits entered in this option when placing an out going call.
  • Page 398 Document Revision 1 Electra Elite IPK II 21-02-01 Trunk Group Routing for Extensions Assign the routes set in Program 14-06 to extensions. This program and Program 14-06 are the minimum required if E911 must seize a line to dial. Trunk Groups: 1~100...
  • Page 399 Electra Elite IPK II Document Revision 1 Dial a trunk access code (e.g., 9) or press a line key. Dial 911. To turn off the E911 Alarm at your telephone: Lift the handset or press the Speaker key. Dial 786.
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  • Page 401: Electra Elite Ipk Terminals

    The dial pad is detachable allowing for easy customization for a foreign language (French or Spanish), or for Automatic Call Distribution (ACD) applications. All Electra Elite IPK II Terminals are Class B devices and comply with U.S. FCC regulations for office and residential use. They also comply with requirements of the Canadian Interference-Causing Equipment Regulations.
  • Page 402 Document Revision 1 Electra Elite IPK II The LCD of the Electra Elite IPK II Terminal provides a volume bar indication, while adjusting the following volume levels or controls: Speaker Volume Handset/Headset Volume BGM Volume Ring Volume/off-hook Ring Volume LCD Contrast Only English displays are provided (SPEAKER, HANDSET, RING, LCD).
  • Page 403 The distance from the KSU for Electra Elite IPK II DTH Multiline Terminals can be extended when local AC power is provided. When the Electra Elite IPK II terminal is powered by a local AC-2R/AC-3R Unit (AC Adapter), a built in Long Line Adapter allows these telephones to be connected up to 2,000 feet by Twisted 1-pair 24AWG Cable.
  • Page 404 Document Revision 1 Electra Elite IPK II The WM-R Unit (Wall Mount Unit) is required when any adapter is installed in an Electra Elite Terminal and the terminal is to be wall mounted. Default Settings None System Availability Terminals DTH-16LD-1 TEL...
  • Page 405 Electra Elite IPK II Document Revision 1 CT(A)-R UNIT (TAPI Adapter connect by RS-232C) CT(U)-R UNIT (TAPI Adapter connect by USB) HF-R UNIT (Adapter for Full Duplex Handsfree) IP-R(IPK) UNIT (IP Adapter) BS(F)-R UNIT (French Button Unit) BS(S)-R UNIT (Spanish Button Unit)
  • Page 406: Table 2-11 Electra Elite Ipk Telephone Specifications

    Document Revision 1 Electra Elite IPK II Programming 10-03-01 Terminal Type (B1) 15-07 Programmable Function Keys 15-20-01 LCD Line Key Assignment 20-07 Class of Service (Administrator Level) 20-08~14 Class of Service Operation Refer to individual features for details. Table 2-11 Electra Elite IPK Telephone Specifications...
  • Page 407 Electra Elite IPK II Document Revision 1 Table 2-11 Electra Elite IPK Telephone Specifications (Continued) DTH-16LD-1 DTH-32D-1 DTH-16D-1 DTH-8D-1 DTH-8-1 ITH-16D-2 ITH-8D-2 Housing Color White or White or White or White or White or White or White or Black Black...
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  • Page 409: Electra Elite Terminal Migration

    Electra Elite IPK II systems. Electra Elite multiline terminals can easily be used with the Electra Elite IPK II systems. With very few exceptions, all telephone features and abilities that are possible on Electra Elite 48/192 are also possible with the Electra Elite IPK II system.
  • Page 410 Document Revision 1 Electra Elite IPK II Related Features Ancillary Device Connection Electra Elite IPK Terminals Handsfree and Monitor Off-Hook Signaling Softkeys Programming 10-03-01 Terminal Type (B1) 15-07 Programmable Function Keys 20-07 Class of Service (Administrator Level) 20-08~14 Class of Service Operation Refer to individual features for details.
  • Page 411: Eliteapps - Interactive Voice Response

    LAN or WAN in a totally secure environment. Basically, the IVR receives calls, collects information, and forwards the call. A customer can use NEC Professional Services to customize the IVR to meet a unique user application. The following major functions are provided: Call control Answer an inbound call.
  • Page 412 Document Revision 1 Electra Elite IPK II Access caller ID information. Set all call control parameters. Supervise normal and Blind transfers. Announce a call prior to connection to another port. Multilingual support Database Access (ODBC) Open a Data Source Name (DSN).
  • Page 413 Electra Elite IPK II Document Revision 1 Cancel a timer. Variables Variables are user definable. Variables can be integer or string type. Set a variable to the result of an expression. Set a variable to a string. Set a variable to another variable.
  • Page 414 Document Revision 1 Electra Elite IPK II Required Component(s) IVR(8)-U( ) ETU Related Features Digital Voice Mail Programming 11-02-01 Extension Numbering 11-07-01 Department Group Pilot Number 15-03-03 Single Line Telephone Basic Data Setup 16-01 Department Group Basic Data Setup 16-02...
  • Page 415: Elite Callanalyst

    Electra Elite IPK II Document Revision 1 Elite CallAnalyst Description Elite CallAnalyst is an easy to use, graphically oriented software package that allows you to monitor and analyze telephone calls, understand telephone usage, and cut costs. Incoming and outgoing calls are tracked accurately along with the date and time of the call.
  • Page 416 The following optional modules of Elite CallAnalyst Software require license upgrade: Network Client Network clients must then call NEC for additional licensing. The license is issued on the CallAnalyst Server installation. All license information is maintained on the server PC.
  • Page 417 Electra Elite IPK II Document Revision 1 System Availability Terminals All Terminals: Incoming CO/PBX Call Outgoing CO/PBX Call Conference CO/PBX Call Transferred CO/PBX Call Required Component(s) Serial Connection for SMDR over Serial - OR - LAN Connection for SMDR over Ethernet...
  • Page 418 Document Revision 1 Electra Elite IPK II Related Features Account Code - Forced/Verified/Unverified Account Code Entry Central Office Calls, Answering Central Office Calls, Placing Clock/Calendar Display E-911 Compatibility ISDN Compatibility Multiple Trunk Types Station Message Detail Recording T1 Trunking (with ANI/DNIS Compatibility)
  • Page 419 Electra Elite IPK II Document Revision 1 Caller ID name can be displayed in SMDR records. Program 35-02-17 must be set to “0” and Program 35-02-18 set to “1”. 14-01-06 Basic Trunk Data Setup - SMDR Print Out Use this option to have the system include (1) or exclude (0) the trunk being programmed for the SMDR printout.
  • Page 420 Document Revision 1 Electra Elite IPK II 35-02-01 35-02-18 SMDR Output Options Set the various print options for SMDR. 35-03-01 SMDR Port Assignment for Trunk Group Assign the SMDR port for each trunk group. This is the SMDR port to which the incoming call information should be sent.
  • Page 421 Electra Elite IPK II Document Revision 1 Serial Connection: 10-21-02 CPUII( )-U( ) Hardware Setup - Baud Rate for COM Port If the SMDR connection is made using the COM port on the CPUII ( )-U( ), define the baud rate.
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  • Page 423: Facsimile Co Branch Connection

    Telco. Conditions The Electra Elite IPK II systems require a COI(4)-U ( ), or COIB(4)-U ( ) ETU to connect a facsimile in branch to a direct CO/PBX line. Connection of the facsimile machine does not require extra system ports.
  • Page 424 Document Revision 1 Electra Elite IPK II Required Component(s): COI(4)-U ( ) ETU or COIB(4)-U ( ) ETU Related Features None Programming 14-02-14 Loop Start/Ground Start 0 = Loop Start 1 = Ground Start 14-05 Trunk Group Trunk Ports = 1~200...
  • Page 425: Flash

    Electra Elite IPK II Document Revision 1 Flash Description Flash allows an extension user to access certain CO and PBX features by interrupting the trunk loop current. Flash lets an extension user take full advantage of whatever features the connected Telco or PBX offers.
  • Page 426 Document Revision 1 Electra Elite IPK II Related Features Drop Key PBX Compatibility Toll Restriction Voice Mail Programming 11-12-42 Flash on Trunk Lines Assign Service Code, default = #3. 14-02-03 Analog Trunk Data Setup - Flashing/Grounding Make sure this item is set for open loop Flash (0).
  • Page 427 Electra Elite IPK II Document Revision 1 Operation To flash the trunk you are on: From a Multiline Terminal Press the Recall key. From a Single Line Telephone Hookflash. Dial #3. Flash 2 - 405...
  • Page 428 Document Revision 1 Electra Elite IPK II THIS PAGE INTENTIONALLY LEFT BLANK 2 - 406 Flash...
  • Page 429: Flexible System Numbering

    Although the default code of 9 is suitable for most applications, you can alter the code if needed. The system provides a completely flexible system numbering plan. Refer to the chart below and the Electra Elite IPK II Programming Manual for more details. Flexible System Numbering...
  • Page 430 Document Revision 1 Electra Elite IPK II Conditions Programming follows a telephone’s extension number, not the port number in most cases. If you relocate a telephone, you may need to change additional programming. If the extension numbering plan is changed from ‘3xx’ to ‘2xx’, and you would like to consecutively press two DSS keys without toggling the hookswitch, Program 11-16-05 must be removed.
  • Page 431 Electra Elite IPK II Document Revision 1 Default Setting Extensions and Virtuals are numbered in the following order: Programs 11-02-01 and 11-04-01 Physical Extension’s: Extn Port 1 = 101 ~ Extn Port 99 = 199 Extn Port 100 = 3101 ~ Extn Port 256 = 3257...
  • Page 432 Document Revision 1 Electra Elite IPK II 11-10-01 Service Code Setup (for System Administrator) 11-11-01 Service Code Setup (for Setup/Entry Operation) 11-12-01 Service Code Setup (for Service Access) 11-13-01 Service Code Setup (for ACD) 11-14-01 Service Code Setup (for Hotel)
  • Page 433: Flexible Timeouts

    Electra Elite IPK II Document Revision 1 Flexible Timeouts Description The Flexible Timeouts feature provides a variety of timers in the Resident System Program to allow the system to operate without initial programming. The system timers can be changed to meet customer needs according to the system application requirements.
  • Page 434 Document Revision 1 Electra Elite IPK II Timer Timer Title Comment Class 0 Class 1~15 22-01-04 20-31-08 DIL/Incoming Ring Group A DIL that rings its programmed destination longer No Answer Time than this interval diverts to the DIL No Answer Ring Group (Program 22-08-01).
  • Page 435 Electra Elite IPK II Document Revision 1 Timer Timer Title Comment Class 0 Class 1~15 25-07-08 20-31-20 Long Conversation This timer determines how long the system will Disconnect (Trunk to Trunk) wait before disconnecting a trunk-to-trunk conversation call after the Long Conversation tone is heard.
  • Page 436 Document Revision 1 Electra Elite IPK II Required Component(s) None Related Features None Programming 20-29-01 Timer Class for Extensions Assign the timer class (0~16) to each extension for each Night mode. This entry includes virtual extension number. 20-30-01 Timer Class for Trunks Assign the timer class (0~16) to each trunk for each Night mode.
  • Page 437: Forced Trunk Disconnect

    Electra Elite IPK II Document Revision 1 Forced Trunk Disconnect Description Forced Trunk Disconnect allows an extension user to disconnect (release) another extension’s active outside call. The user can then place a call on the released trunk. Forced Trunk Disconnect lets a user access a busy trunk in an emergency, when no other trunks are available.
  • Page 438 Document Revision 1 Electra Elite IPK II Related Features Central Office Calls, Placing Programming 11-10-26 Forced Trunk Disconnect Assign the Service Code. 20-06-01 Class of Service for Extensions Assign a Class of Service (1~15) to an extension. 20-07-11 Class of Service Options (Administrator Level) - Forced Trunk Disconnect In an extension’s Class of Service, enable (1) or disable (0) the ability to use Forced Trunk...
  • Page 439 Electra Elite IPK II Document Revision 1 Single Line Telephone Dial trunk access code (#9 + trunk number). You hear busy tone. Trunk numbers are 001~200. Dial Service Code (not set at default). You hear confirmation beeps as the system disconnects the line.
  • Page 440 Document Revision 1 Electra Elite IPK II THIS PAGE INTENTIONALLY LEFT BLANK 2 - 418 Forced Trunk Disconnect...
  • Page 441: Group Call Pickup

    Group Call Pickup Description Group Call Pickup allows an extension user to answer a call ringing another extension in a Pickup Group. This permits co-workers in the same work area to easily answer each other’s calls. The user can intercept the ringing call by dialing a code or pressing a programmed Group Call Pickup key.
  • Page 442 Document Revision 1 Electra Elite IPK II System Availability Terminals Any Station Required Component(s) None Related Features Central Office Calls, Answering Directed Call Pickup Programmable Function Keys Programming 11-12-25 Service Code Setup (for Service Access) - Direct Call Pickup for Own Group If the default service code (756) for Direct Call Pickup for Own Group is not acceptable, change the code as required.
  • Page 443 Electra Elite IPK II Document Revision 1 15-07-01 Programmable Function Keys Assign Group Call Pickup keys: Code 24 for an extension’s own Pickup Group and ring group calls (Service Code Code 25 for a telephone ringing in another Pickup Group (Service Code 769)
  • Page 444 Document Revision 1 Electra Elite IPK II Operation To answer a call ringing another telephone in your Pickup Group: Pick up the handset or press the Speaker key. (Multiline Terminal only) Press the Group Call Pickup key (PGM 15-07 or SC 751: 24).
  • Page 445: Group Listen

    Electra Elite IPK II Document Revision 1 Group Listen Description Group Listen permits a multiline terminal user to talk on the handset and have their caller’s voice broadcast over the telephone speaker. This lets the multiline terminal user’s co-workers listen to the conversation.
  • Page 446 Document Revision 1 Electra Elite IPK II Programming 20-06-01 Class of Service for Extensions Assign a Class of Service (1~15) to an extension. 20-13-26 Class of Service Options (Supplementary Service) - Group Listen In an extension’s Class of Service, enable (1) or disable (0) the ability to activate Group Listen.
  • Page 447: Handset Mute

    Handset Mute Description Handset Mute is provided to most terminals connected to the Electra Elite IPK system. While talking on the Multiline Terminal handset, a station user can dial a feature code or press the MIC button to mute the transmit speech path. The station user can still hear the outside (or intercom) voice.
  • Page 448 Document Revision 1 Electra Elite IPK II Programming 15-07-01 Programmable Function Keys Assign a function key for Handset Transmission Cut Off (code 40). 80-01-01 Basic Hardware Setup for System Service Tone 25 (Service Set Tone), this option allows the service set tone to be disabled.
  • Page 449: Handsfree And Monitor

    Electra Elite IPK II Document Revision 1 Handsfree and Monitor Description Handsfree allows a Multiline Terminal user to process calls using the speaker and microphone in the telephone instead of the handset. Handsfree is a convenience for workers who do not have a free hand to pick up the handset.
  • Page 450 Document Revision 1 Electra Elite IPK II System Availability Terminals All Multiline Terminals Required Component(s) None Programming 15-02-08 Multiline Telephone Basic Data Setup - Automatic Handsfree Use this option to set whether pressing a key accesses a One-Touch Key (1) or if it pre-selects the key (0).
  • Page 451 Electra Elite IPK II Document Revision 1 Related Features Central Office Calls, Answering Central Office Calls, Placing Microphone Cutoff Prime Line Selection Operation To talk Handsfree: Press the Speaker key, Trunk Line key or Virtual Extension key. Place the call.
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  • Page 453: Handsfree Answerback/Forced Intercom Ringing

    Electra Elite IPK II Document Revision 1 Handsfree Answerback/Forced Intercom Ringing Description Handsfree Answerback permits an extension user to respond to a voice-announced Intercom call by speaking toward the telephone, without lifting the handset. Like Handsfree, this is a convenience for workers who do not have a free hand to pick up the handset.
  • Page 454 Document Revision 1 Electra Elite IPK II Related Features Handsfree and Monitor Microphone Cutoff Programming 11-11-15 Service Code Setup (for Setup/Entry Operation) - Enable Handsfree Incoming Intercom Calls If required, change the service code used for setting an extension to voice announce for incoming ICM calls (default: 721).
  • Page 455 Electra Elite IPK II Document Revision 1 Operation To enable Handsfree Answerback for your incoming Intercom calls: Press idle the Speaker key. Dial 721. Press Speaker to hang up. This disables Forced Intercom Ringing. To enable Forced Intercom Ringing for your incoming Intercom calls: Press idle the Speaker key.
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  • Page 457: Headset Operation

    Electra Elite IPK II Document Revision 1 Headset Operation Description A multiline terminal user can utilize a customer-provided headset in place of the handset. Like using Handsfree, using the headset frees up the user’s hands for other work. However, Headset Operation provides privacy not available from Handsfree.
  • Page 458 Document Revision 1 Electra Elite IPK II System Availability Terminals None Required Component(s) Headset Related Features Handsfree Answerback/Forced Intercom Ringing Programmable Function Keys Programming 15-07-01 Programmable Function Keys Assign a function key for Headset operation (code 05). 20-02-05 System Options for Multiline Telephones - Headset Busy Mode...
  • Page 459 Electra Elite IPK II Document Revision 1 Operation To enable the headset: Plug in the headset into the headset jack on the bottom of the telephone. Program a Headset key (PGM 15-07 or SC 751: 05). You hear a confirmation beep.
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  • Page 461: Hold

    Electra Elite IPK II Document Revision 1 Hold Description Hold lets an extension user put a call in a temporary waiting state. The caller on Hold hears silence or Music on Hold, not conversation in the extension user’s work area. While the call waits on Hold, the extension user may process calls or use a system feature.
  • Page 462 Document Revision 1 Electra Elite IPK II Conditions The called extension must lift the handset or press the Speaker key before the call can be placed on hold. Callers on Hold hear Music on Hold, if programmed. An extension can have function keys for System Hold and Exclusive Hold.
  • Page 463 Electra Elite IPK II Document Revision 1 Programming 11-12-30 Service Code Setup (for Service Access) - Specified Trunk Answer If required, redefine the service code used to answer a specific trunk which is either ringing or on hold (default: 672).
  • Page 464 Document Revision 1 Electra Elite IPK II 16-02-01 Department Group Assignment for Extensions Assign extensions to Department Groups. Department Groups: 1~64 20-06-01 Class of Service for Extensions Assign a Class Of Service (1~15) to an extension. 20-11-09 Class of Service Options (Hold/Transfer Service) - Group Hold Initiate In an extension’s Class of Service, enable (1) or disable (0) an extension’s ability to initiate...
  • Page 465 Electra Elite IPK II Document Revision 1 Operation System Hold To place an outside call on System Hold: Press Hold. To pick up an outside call on System Hold: Press the flashing CAP key. - OR - If you know the specific line number, dial 672 + Line number (001~200).
  • Page 466 Document Revision 1 Electra Elite IPK II Single Line Telephone Hookflash. Dial 732. Hang up. To pick up a call on Group Hold: Press the Speaker key. Dial 762. Single Line Telephone Lift the handset. Dial 762. Intercom Hold To place an Intercom call on Intercom Hold: Press Hold.
  • Page 467: Hotel/Motel

    Electra Elite IPK II Document Revision 1 Hotel/Motel Description Your Elite IPK II telephone system provides Hotel/Motel services in addition to the many features available to business users. These Hotel/Motel services help you run your facility more efficiently, save you time and money and provide your guests with more responsive service.
  • Page 468 Document Revision 1 Electra Elite IPK II Room to Room Calling Restriction Prevent guests in one room from calling guests in another — a handy feature for guests that want to maintain their privacy. If you need to, you can always allow inter-room calling (e.g., for families or groups that have separate rooms).
  • Page 469 Code Restriction Department Calling Flexible System Numbering Programming Refer to the Electra Elite IPK II Hotel/Motel Services Guide for complete programming information. Operation Refer to the Electra Elite IPK II Hotel/Motel Services Guide for complete operation information. Hotel/Motel 2 - 447...
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  • Page 471: Hotline

    Electra Elite IPK II Document Revision 1 Hotline Description Hotline gives a multiline terminal user one-button calling and Transfer to another extension (the Hotline partner). Hotline helps co-workers that work closely together. The Hotline partners can call or Transfer calls to each other just by pressing a single key.
  • Page 472 Document Revision 1 Electra Elite IPK II A Hotline is a uniquely programmed function key. Default Setting Disabled Related Features Automatic Call Distribution (ACD) Distinctive Ringing, Tones and Flash Patterns Direct Station Selection Do Not Disturb Handsfree Answerback/Forced Intercom Ringing...
  • Page 473 Electra Elite IPK II Document Revision 1 20-02-03 System Options for Multiline Telephones - BLF Control and 20-13-06 Class of Service Options (Supplementary Service) - Automatic off-hook Signaling Programs 20-02-03 and 20-13-06 set the conditions under which a Hotline, Reverse Voice Over or DSS Console key indicates that an extension is busy.
  • Page 474 Document Revision 1 Electra Elite IPK II To transfer your outside call to your Hotline partner: Press the Hotline key. Announce call and hang up. - OR - Hang up to have the call wait at your Hotline partner unannounced.
  • Page 475: Howler Tone Service

    Electra Elite IPK II Document Revision 1 Howler Tone Service Description Howler Tone Service provides a Howler Tone when a station remains off-hook after a call is completed or when a station is off-hook and digits are not dialed in a programmed time.
  • Page 476 Document Revision 1 Electra Elite IPK II Programming Changing either of these two programs will require a KSU reset for the changes to take affect. 80-01-01 Service Tone Setup Set repeat count for tone 16 "Lockout", default = 0 (endless).
  • Page 477: Intercom

    Intercom Description Intercom gives extension users access to other extensions. This provides the system with complete internal calling capability. Handsfree Answerback/Forced Intercom Ringing Handsfree Answerback permits an extension user to respond to a voice-announced Intercom call by speaking toward the telephone, without lifting the handset. Like Handsfree, this is a convenience for workers who do not have a free hand to pick up the handset.
  • Page 478 Document Revision 1 Electra Elite IPK II System Availability Terminals All Terminals Required Component(s) None Related Features Handsfree Answerback/Forced Intercom Ringing Intercom Abandoned Call Display Line Preference Name Storing Programming For Intercom: 11-11-13 Service Code Setup (for Setup/Entry Operation) - Display Language Selection for...
  • Page 479 System Options for Multiline Telephones - Forced Intercom Ringing Determine if an extension’s ICM calls should be set as Forced Intercom Ringing (1). If disabled (0), Intercom calls voice-announce. For all NEC Cordless telephones, this option must be set to “1” as voice announce is not possible.
  • Page 480 Document Revision 1 Electra Elite IPK II 20-08-10 Class of Service Options (Outgoing Call Service) - Switching from Handsfree Answerback to Forced Intercom Ringing In an extension’s Class of Service, enable (1) or disable (0) an extension’s ability to toggle...
  • Page 481 Electra Elite IPK II Document Revision 1 To check your extension’s data (multiline terminal only): Press Help. Dial the extension number. You display shows your telephone’s extension number, port number and extension/Department Group. You can also check any other extension numbers information y pressing Help + the extension number.
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  • Page 483: Internal Hub

    By eliminating the possibility of collisions, full-duplex point-to-point connections on the switch become possible. When multiple ETUs requiring Ethernet data connections are installed in an Electra Elite IPK II KSU, the HUB ETU can provide a neat and simple installation.
  • Page 484 Document Revision 1 Electra Elite IPK II Back Pressure For congestion on a half-duplex port, back pressure flow control is supported. Back pressure generates collision-detection signals in the CSMA/CD MAC-layer (media access control) protocol of Ethernet when a port is overloaded. These collision-detection signals from the congested port trick the sending port into believing a collision is imminent, and cause it to back off.
  • Page 485 Electra Elite IPK II Document Revision 1 Related Features None Programming None Operation None Internal Hub 2 - 463...
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  • Page 487 The IAD (8)-U( ) ETU with IP Station (MEGACO) application loaded is an optional interface package for the Electra Elite IPK II system that converts digital station ports into MEGACO IP station ports. An on-board 10/100 Base-T connector provides a WAN/LAN connection. Voice and signaling data from/ to the IP stations are converted into IP packets and transmitted through the Data Communication IP Network Intranet or Internet.
  • Page 488: Ip Station (Megaco) - Iad (Integrated Access Device)

    Document Revision 1 Electra Elite IPK II The IAD (8)-U( ) supports only those vocoders that are approved to provide toll-quality speech path. The following voice compression methods are supported for the IP Station (MEGACO) application: G.711 u Law - Highest Bandwidth G.729 - Mid-Range Bandwidth...
  • Page 489 Electra Elite IPK II Document Revision 1 In voice communication, particularly Internet telephony, the Mean Opinion Score (MOS) provides a numerical measure of the quality of human speech at the circuit destination. The scheme uses subjective tests (opinionated scores) that are mathematically averaged to obtain a quantitative indicator of the system performance.
  • Page 490 Document Revision 1 Electra Elite IPK II Required Component(s) IAD (8)-U( ) ETU with IP Station (MEGACO) application loaded. AC-R UNIT (AC Adapter) (When in-line power is used, Power over Ethernet (POE), is not provided.) IP Terminals - must be updated to release 1.25 or higher to support this application.
  • Page 491: Ip Station (Megaco) - Mg 16

    Gateway 16 supports IP signaling for up to 16 IP Phones and reduces the maximum capacity of IP stations in the system by 16. There can be only one Media Gateway Controller assigned in the Electra Elite IPK II. This determination will be made in KSU Programming [84-05-03] Master/Slave determination. The "Media Gateway Controller"...
  • Page 492 Document Revision 1 Electra Elite IPK II Each voice call requires at least the specifications listed in the following table. This includes all the overheads of VoIP communication, including signaling). Time Theoretical Transmit Receive Packetization Default Jitter Codec Between Maximum...
  • Page 493 Electra Elite IPK II Document Revision 1 In voice communication, particularly Internet telephony, the Mean Opinion Score (MOS) provides a numerical measure of the quality of human speech at the circuit destination. The scheme uses subjective tests (opinionated scores) that are mathematically averaged to obtain a quantitative indicator of the system performance.
  • Page 494 Document Revision 1 Electra Elite IPK II System Availability Terminals ITH-16D-2/3 Multiline Terminal - OR - ITH-8D-2/3 Multiline Terminal - OR - Any IPK Multiline Terminal with IP-R (IPK) Unit installed. - OR - IPK Soft Phone Required Component(s) PVA( )-U( ) ETUwith IP Station (MEGACO) application loaded.
  • Page 495 Electra Elite IPK II Document Revision 1 84-05-02 VOIP LAN Interface Setup Use this program to define the LAN interface Speed and Mode of the VoIP Application supported (MG16, CCISoIP). (default: 0 = AUTO) 84-05-03 VOIP MGC Master Slave Setting Use this program to define the Media Gateway Controller for the MG16 application.
  • Page 496 Document Revision 1 Electra Elite IPK II 84-06-08 VOIP Setup – Last LSR Threshold Use this program to define the Last LSR Threshold - this data will be sent to the IPK II CPU when the value exceeds the defined value.
  • Page 497 Electra Elite IPK II Document Revision 1 15-05-07 Using IP Address Use this program to review the registered IP Phones IP Address [Informational Only]. (default: 0.0.0.0) 15-05-15 Codec Type Use this program to set the registered IP Phone Codec type – Reference 84-11 Dterm IP Codec Basic Information.
  • Page 498 Document Revision 1 Electra Elite IPK II 84-11-05 G711 Jitter Buffer Type Use this program to define G.711 Jitter Buffer setting –values are set in “ms”. (default: 60ms) 84-11-06 G711 Jitter Buffer Max Use this program to define G.711 Jitter Buffer maximum accepted value –values are set in “ms”.
  • Page 499 TX Gain Use this program to define to TX Gain Values –Adjusting this value will increase or decrease volume levels for the receiving party. Consult the Electra Elite IPK II Programming Manual for Transmit Gail scale to set acceptable value.
  • Page 500 Document Revision 1 Electra Elite IPK II Programming - VoIP MG16 ETU 84-05-01 VoIP IP Address Setup (Slot No.) = 192.168.1.21 84-05-02 VoIP Interface Auto 84-05-03 Master/ Slave = 1:Master 84-05-04 VOIP Subnet Mask = 255.255.255.0 Programming - System IP Phones DHCP Mode (Disabled) IP Address = 192.168.1.200...
  • Page 501 Electra Elite IPK II Document Revision 1 IPK II CPU Switch/Hub VOIP MG16 IPK II CPU: 192.168.1.20 VoIP MG16: 192.168.1.21 Subnet Mask: 255.255.255.0 Default Gateway: 192.168.1.254 IP Phone 2 IP Phone 1 (DHCP) (DHCP) Figure 2-4 Example - Dynamic IP Addressing, One LAN Programming - IPK II CPU 10-12-01 IPK II CPU Network Setup - IP Address = 192.168.1.20...
  • Page 502 Document Revision 1 Electra Elite IPK II Example Configuration 3 - Static IP Addressing, Routed LAN: This example shows System IP Phones connected to an Elite IPK II over a Wide Area Network (WAN) with static addressing. This is a typical scenario - a small branch office connecting to an Elite IPK II at the main office.
  • Page 503 Electra Elite IPK II Document Revision 1 Programming - VoIP MG16 84-05-01 VoIP MG16 IP Address Setup (Slot No.) = 192.168.1.21 Programming - System IP Phones DHCP Mode (Disabled) IP Address = 192.168.2.200 Subnet Mask = 255.255.255.0 Default Gateway = 192.168.2.254 CODEC Selection IP Phones can use various CODECs (Coder/Decoder).
  • Page 504 Document Revision 1 Electra Elite IPK II 84-11-06 G711 Jitter Buffer Max –values are set in “ms” (default: 120ms) 84-11-07 G729 Audio Frame [1=10ms, 2=20ms, 3=30ms] (default: 3=30ms) 84-11-08 G729 VAD Mode (default: 0:Disable) 84-11-09 G729 Jitter Buffer Min – values are set in “ms” (default: 30ms) 84-11-10 G29 Jitter Buffer Type –...
  • Page 505 Electra Elite IPK II Document Revision 1 Music on Hold: In addition, Music on Hold is also provided by a Multicast from the Media gateway Card (MG16). The setting in Program 10-04-01 Music on Hold Setup, is accepted whether or not music should be provided.
  • Page 506 Document Revision 1 Electra Elite IPK II The following menu items require programming in your IP Phone: Program/ Description/Selection Default Assigned Data Comments Item No. Network Setting DHCP Disable IP Address 0.0.0.0 Enter a Static IP Address for the IP Phone.
  • Page 507: Ip Trunk - H.323 Protocol

    IP Trunk - H.323 Protocol Description The Electra Elite IPK II Voice over IP Trunk Card H-323 package sends the real-time voice over the corporate LAN or WAN. The voice from the telephone is digitized and then put into frames to be sent over a network using Internet Protocol.
  • Page 508 Document Revision 1 Electra Elite IPK II System Availability Terminals All Multiline Terminals Required Component(s) IAD(8)-U10 ETU - H.323 package Related Features None Programming 10-03-01 ETU Setup 11-01-01 System Numbering 14-02-01 Signaling Type (DP/DTMF) At default, 14-02-01 is set to 2 (DTMF). For the IAD trunks this must be set for Dial Pulse (either 0 [10PPS] or 1 [20PPS]).
  • Page 509: Ip Trunk - (Sip) Session Initiation Protocol

    IP Trunk - (SIP) Session Initiation Protocol Description The Electra Elite IPK II Voice over IP Trunk Card SIP package sends the real time voice over the corporate LAN or WAN. The voice from the telephone is digitized and then put into frames to be sent over a network using Internet protocol.
  • Page 510 Document Revision 1 Electra Elite IPK II Conditions None Default Setting None System Availability Terminals All Multiline Terminals Required Component(s) IAD(8)-U10 ETU - SIP package Related Features None Programming 10-03-01 ETU Setup 11-01-01 System Numbering 14-02-01 Signaling Type (DP/DTMF) At default, 14-02-01 is set to 2 (DTMF). For the IAD trunks this must be set for Dial Pulse (either 0 [10PPS] or 1 [20PPS]).
  • Page 511 Electra Elite IPK II Document Revision 1 44-02-03 ARS/F-Route Access : Additional Data 44-05-01 ARS/F-Route Table : Trunk Group Number IAD(8)-U( ) assigned as DTI will be allocated 24 trunk ports, but can only use the first eight ports. The remaining trunk ports should be assigned to Trunk Group 0.
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  • Page 513: Ipk Ii In-Mail

    Electra Elite IPK II Document Revision 1 IPK II In-Mail Description The Elite IPK II In-Mail is a low cost voice mail solution that mounts onto the CPUII. Its programming is fully integrated with KSU programming. This system offers most voice mail system features customers expect.
  • Page 514 Document Revision 1 Electra Elite IPK II user hears the caller’s incoming message. The multiline terminal user can then: Let the call go through to their mailbox Intercept the call before it goes to their mailbox Voice Mail Overflow If Voice Mail automatically answers trunks, Voice Mail Overflow can reroute those trunks to other extensions when all Voice Mail ports do not answer or, with certain software, are busy.
  • Page 515 Electra Elite IPK II Document Revision 1 Message Key will Operate as Voice Mail Key The system enhances a telephone’s Message key function when connected to a system which has voice mail installed. When an extension receives a voice mail, the MSG key can be used to check the number of messages in voice mail, as well as call the voice mail to listen to the messages.
  • Page 516 The software provides the ability for the In-Mail to perform an external transfer. This allows the In-Mail to route an incoming Automated Attendant call out of the Electra Elite IPK II system on a new trunk based on an Abbreviated Dial number stored in a Dial Action Table.
  • Page 517 ” At the tone, you can leave your message for (extension number or name). Refer to the Electra Elite IPK II In-Mail System Guide for complete details on setting these features. Conditions The Park and Page feature is not available with In-Mail.
  • Page 518 Document Revision 1 Electra Elite IPK II In-Mail and Analog voice mail cannot be used at the same time in the same system. In-Mail does not support Elite IPKII Centralized Voice Mail. Default Setting Disabled System Availability Terminals All Terminals...
  • Page 519 Electra Elite IPK II Document Revision 1 Related Features Barge-In Caller ID Call Forwarding, Fixed Central Office Calls, Placing Clock/Calendar Display Direct Inward Line (DIL) Hold Message Waiting One-Touch Calling Programmable Function Keys Transfer Programming 10-09-01 DTMF and Dial Tone Circuit Setup Assign at least one circuit for DTMF reception (type 0 or 1).
  • Page 520 Voice Mail key (it will not be active if Centralized Voice Mail is used). 15-03-01 Single Line Telephone Basic Data Setup - SLT Signaling Type For each Electra Elite IPK II voice mail extension, this option must be set to “0”. 15-03-03 Single Line Telephone Basic Data Setup - Terminal Type Set all SLIU ports used for Voice Mail as type 1.
  • Page 521 Electra Elite IPK II Document Revision 1 20-09-02 Class of Service Options (Incoming Call Service) - Caller ID Display It is recommended that these options be set to on (1) for the voice mail COS. 20-11-01 Class of Service Options (Hold/Transfer Service) - Call Forward Immediate...
  • Page 522 Document Revision 1 Electra Elite IPK II Assign Trunks As Automated Attendant Trunks - Method 2 22-02-01 Incoming Call Trunk Setup Assign Service Type 0 to each trunk you want to ring into Voice Mail as a normal line. 22-04-01...
  • Page 523 47-09-01 - 47-09-03 47-10-01 - 47-10-01 47-11-01 - 47-11-04 47-12-01 - 47-12-08 47-13-01 Refer to the Electra Elite IPK II In-Mail System Guide, for complete programming details 80-03-01 DTMF Tone Receiver Setup 80-04-01 Call Progress Tone Detector Setup Use these programs to set the criteria for DTMF dial, ringback and busy tones.
  • Page 524 Document Revision 1 Electra Elite IPK II If requested by Voice Mail, enter your security code. Ask your Voice Mail system administrator for your security code. Normally, your MW LED goes out (if applicable). If it continues to flash, you have unanswered “Message Waiting”...
  • Page 525 Electra Elite IPK II Document Revision 1 Leaving A Message (Multiline Terminal Only) To leave a message in the mailbox of an unanswered extension: (the extension you call can be busy, in DND or unanswered) Press the Voice Mail key (PGM 15-07 or SC 751: code 77 + In-Mail pilot).
  • Page 526 Document Revision 1 Electra Elite IPK II Hang up. Voice Mail will prompt your caller to leave a message in the mailbox you selected. - OR - Dial extension number or press a DSS Console key for extension who’s mailbox will receive the Transfer.
  • Page 527 Electra Elite IPK II Document Revision 1 Single Line Telephone Hookflash. Dial 654. The system automatically reconnects you to your call. To stop recording, hookflash twice. You can restart and stop recording as required. Personal Answering Machine Emulation (Multiline Terminal Only) To enable or cancel Personal Answering Machine Emulation: 1.
  • Page 528 Document Revision 1 Electra Elite IPK II Checking Your Messages (Multiline Terminal Only) To check your messages: Press the Message key. ∗ Dial You can have any combination of the message types in the table below on your telephone. If you see. . .
  • Page 529 Electra Elite IPK II Document Revision 1 Using Directory Dialing: After the Automated Attendant answers, wait for the Directory Dialing Message. The Automated Attendant may ask you to dial a digit for Directory Dialing. Dial the letters that correspond to the name of the person you wish to reach + The Directory Dialing Message will tell you how many letters you need to dial, and whether you should enter the person’s first name or last name.
  • Page 530 Document Revision 1 Electra Elite IPK II THIS PAGE INTENTIONALLY LEFT BLANK 2 - 508 IPK II In-Mail...
  • Page 531: Ipk Ii - Pc Assistant

    Elite PC Assistant. Elite PC Assistant runs on a PC and communicates with the Electra Elite IPK II through a normal digital station port using the CTU Adapter that is attached to the telephone. When calls come into this station, the PC Assistant displays it on the PC, and provides several features that allow the user to handle the call quickly.
  • Page 532 PC Assistant Client License Party TAPI Drivers (IPKII TSP) Red Phoenix Telephony Admin (CTI Server) Optional Component(s) CTU installed on a NEC Multiline Terminal Related Features Refer to the IPK II PC Assistant manual for detailed feature information. Programming 10-12-01 IP Address IPK II IP Address = 0-255.0-255.0-255.0-255...
  • Page 533 Electra Elite IPK II Document Revision 1 10-12-02 Subnet Mask IPK II Subnet Mask = 0-255.0-255.0-255.0-255 10-12-03 Default Gateway IPK II Default Gateway = 0-255.0-255.0-255.0-255 10-20-01 External Equipment LAN Settings, External Equipment 1 Select the TCP port number to be used by the Telephony Admin on the CTI Server (8181 is recommended).
  • Page 534 Document Revision 1 Electra Elite IPK II THIS PAGE INTENTIONALLY LEFT BLANK 2 - 512 IPK II - PC Assistant...
  • Page 535: Ipk Ii - Pc Attendant

    Electra Elite IPK II Document Revision 1 IPK II - PC Attendant Description The PC Attendant Console is a software product that provides access to the most common functions required by an operator or receptionist. By using this application in conjunction with an IPK II S, M, L, or XL system, the attendant can easily manage their call handling tasks without having to switch their attention between the telephone and the PC.
  • Page 536 Document Revision 1 Electra Elite IPK II System Availability Terminals All Multiline Terminals Required Component(s) CT-(U) or CTU Adapter Related Features Refer to the IPK II PC Attendant Manual for detailed feature information. Programming 10-12-01 IP Address IPK II IP Address = 0-255.0-255.0-255.0-255...
  • Page 537: Isdn Compatibility

    Network (PSTN) service that provides 23 B channels and a single D channel (23B+1D) for trunking. The Electra Elite IPK II supports. Caller ID indication displays the calling party telephone number on the LCD of the Multiline Terminal for CO incoming calls. This interface provides voice communication path only.
  • Page 538 Centrex). This service supports trunk-to-trunk transfer on the Telco side. With this option enabled, two trunk calls on the Electra Elite IPK II system can be connected together by the Telco, releasing the trunks from the Electra Elite IPK II and connecting the outside parties together.
  • Page 539: Table 2-12 Restrictions For Calling Party Names

    (even if available) since they are not part of a consecutive block of 24 trunks. Restrictions for Calling Party Name: The Electra Elite IPK II supports receiving the name from the Network in supported formats only and cannot send the Calling Name. Refer to the following table.
  • Page 540 Document Revision 1 Electra Elite IPK II Trunk B-Channel Incoming Call Number Number Talking on TK009 …31 …23 Incoming call from the Network on Channel 23. In most cases, the Network will control/select the B-Channel used for an incoming call.
  • Page 541 Two B-Channel Transfers the following conditions apply: Only manual transfers (such as pressing the Transfer key or going on-hook) are supported with this feature. Electra Elite IPK II PRI trunks cannot perform a trunk-to-trunk transfer in the following cases: Pressing the Transfer (Program 15-07 or SC 751: 06) or Conf key while in a Conference call with two trunks (Unsupervised Conference feature).
  • Page 542 Document Revision 1 Electra Elite IPK II At least one call must have been answered. The other call must: have already received ALERT message if it is an outgoing call - OR - already have been answered if it is an incoming call.
  • Page 543 Electra Elite IPK II Document Revision 1 Special Conditions Related to Ordering DID Service For ISDN-BRI Telcos may refer to this in different ways. The reference Verizon uses to order such service is Additional Directory Numbers with no new terminating equipment (only a dialable number).
  • Page 544 Document Revision 1 Electra Elite IPK II Related Features Central Office Calls, Answering Central Office Calls, Placing Direct Inward Dialing (DID) Direct Inward Line (DIL) E-911 Compatibility Forced Trunk Disconnect Station Message Detail Recording Transfer Programming ISDN - BRI Installation...
  • Page 545 Electra Elite IPK II Document Revision 1 10-03-08 ETU Setup - Dial Sending Mode Setup and confirm the Basic Configuration data for each BRT (4)-U20 ETU. Select either enblock or overlap sending. 0 = Enblock Sending 1 = Overlap Sending (Default)
  • Page 546 Document Revision 1 Electra Elite IPK II 10-03-03 ETU Setup - CRC