Installation Notes In A Symposium Call Center Environment - Nortel TAPI User Manual

Installation notes in a Symposium call center
environment
This section describes the procedures to install Symposium TAPI SP 3.0 in the
Symposium Call Center Server (SCCS) environment
installation procedures also apply to the Symposium Express Call Center (SECC)
environment. Two 10/100BASE-T network Ethernet ports are required on the
SCCS to ensure physical isolation between the E-LAN and the C-LANs. Only one
10/100BASE-T network Ethernet port is necessary on the TAPI server to connect
to the C-LAN.
Figure 5 SCCS installation in a call center environment
Before you proceed, ensure that the prerequisites described earlier in this chapter
are met. The following requirements are also necessary:
• You must have administrative rights and be familiar with Microsoft TAPI
operation to install this software.
Network Managers Guide for Symposium TAPI Service Provider for Succession, release 3.0
Chapter 2 Installation guidelines
(Figure 5). The same
Symposium TAPI
Server
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