Returns - Spectra TFinity User Manual

Chapter 16 — Technical Support
R
ETURNS
Your Technical Support representative may ask you to return a problem
component to Spectra Logic for analysis and servicing. After you complete
a replacement procedure, return the defective part using ALL of the
packaging that the replacement part arrived in (including any anti‐static
bags or foam inserts).
Severe damage can occur if the component is not packaged correctly. You may be
Caution
invoiced if it is damaged due to improper or insufficient packaging.
Use the return label and instructions that were included with the
replacement part when preparing to ship the component you are
returning. If you cannot locate these, contact Spectra Logic for another
copy (see Contacting Spectra Logic on page 7). The return label and Return
Merchandise Authorization (RMA) printed on it are used to associate the
returned component with your account. To avoid being invoiced for failure
to return the component, do not ship the component back to Spectra Logic
without the RMA return label.
November 2020 User Guide—Spectra TFinity Library
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