Renewing The Blue Scale Software Support Key - Spectra TFinity User Manual

Chapter 14 — Maintaining the Library
R
ENEWING THE
You must have a current support agreement and corresponding BlueScale
Software Support key entered in the library before you can update the
library's BlueScale software and the component firmware. You are able to
download updated BlueScale packages from the Technical Support portal
without a key; however, without a valid BlueScale Software Support key
installed on the library, you are not able to apply the updates to the library.
If your BlueScale Software Support key expires, you see the following
screen when you attempt to update the library.
You must renew the BlueScale Software Support key before you can
continue. You must have a current service contract to generate a new
BlueScale Software Support key, if you do not have a current service
contract, contact Spectra Logic Technical Support (see Contacting Spectra
Logic on page 7).
If your library is covered by warranty or a service contract, and you need a
BlueScale Software Support key, follow these steps:
1. Log into your account on the Technical Support portal at 
2. Select Incidents & Inventory > Service Key Generation.
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LUE CALE
 Spectra Logic sends you an email notification before your
Notes:
current support key expires.
 The library also generates informational messages to let you
know that the support key is about to expire.
Figure 270 The BlueScale Software Support Key Expired screen.
https://support.spectralogic.com.
Note: See Accessing the Technical Support Portal on page 498 for
information about creating an account and accessing the
Technical Support portal.
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OFTWARE UPPORT
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