Etrieving A Drive Race Or; Dump File; Use The Drive Traces Button - Spectra TFinity User Manual

Chapter 13 — Drive Troubleshooting
R
ETRIEVING A
Spectra Logic uses drive traces and drive dumps to help diagnose
problems with a drive. A drive trace is a set of logs collected by the library
to help diagnose drive errors. A drive dump is a file generated by the drive
when it encounters an error state. You only need to retrieve a drive trace or
drive dump when instructed to do so by Spectra Logic Technical Support.
There are three tools for collecting drive traces and dumps. The best tool to
use depends on the type of file requested and the ability to download and
install ITDT.
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Use the Drive Traces Button

Drive traces for LTO‐5 and later generation drives can be generated and
retrieved using the Drive Traces button on the Drives screen.
Before You Begin
Before you begin generating a drive trace using the Drive Traces button,
make sure you fulfill the following prerequisites.
Emailing Results. If you plan to email the drive trace file directly from the
library, make sure that you have already set up the intended email
recipient as a mail user (see Configure Mail Users on page 120).
Saving Results to a USB Device. If you plan to save the drive trace file to a
USB device, you must plug the USB device into one of the USB ports on the
LCM or operator panel and allow time for the device to mount before you
click Drive Traces (see Using a USB Device on page 177).
User Privilege Requirements. Only a user with superuser or administrator
privileges can use the BlueScale software to retrieve a drive trace file.
November 2020
D T
RIVE RACE OR
To retrieve a drive trace from LTO‐5 and later generation drives , Use
the Drive Traces Button.
To retrieve a drive dump, if possible, Use the IBM Tape Diagnostic Tool
to Retrieve a Drive Dump on page 410.
To retrieve a drive dump when you cannot use ITDT, Use the BlueScale
Retrieve Drive Dump Utility on page 411.
Note: The Drive Traces button is not supported for TS11xx technology
drives.
Note: If a USB device is not connected, the option to save the drive
trace file to a USB device is not available. You can, however, still
email the trace file or download the file.
D D
RIVE UMP
User Guide—Spectra TFinity Library
Use the Drive Traces Button
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