Configure Log Set Forwarding - Spectra TFinity User Manual

Chapter 11 — Configuring and Using AutoSupport
3. Select Enable Critical AutoSupport Alarms. When enabled, the library
4. If desired, select a value for the Partition Drive Failure Threshold from
5. Click Save to save your changes or click Previous to return to the main
6. Click Previous to return to the main AutoSupport screen.

Configure Log Set Forwarding

Log forwarding is enabled by default from the factory. This is a monthly
log set that is forwarded to Spectra Logic for data collection. No action is
taken by Spectra Logic Technical Support for a particular library when the
log set is received, but the data is parsed and stored in our database to
better understand our field population and how the library is used and
how it can be improved.
November 2020
generates an ASL file whenever one of the critical events listed under
Critical Alarms on page 340 occurs. Any ASL file that is generated as a
result of a critical event is automatically sent to all of the recipients
selected in the AutoSend profile.
The autosupport@spectralogic.com address must be selected as a
Note:
mail recipient in the AutoSend profile if you want the library to
send critical event ASL files to Spectra Logic Technical Support.
the drop‐down list. This is the only configurable critical event.
You can specify the threshold for the number of failed drives in a
partition that will cause an AutoSupport ticket request to be generated.
The threshold is a percentage of drives assigned to the partition. You
can select 25% or 50%; the default is 50%. The threshold applies to all
partitions in the library.
AutoSupport screen without saving your changes.
After your changes are saved, the AutoSupport Critical Alarm
Configuration screen redisplays with a confirmation message.
Configure Log Set Forwarding
User Guide—Spectra TFinity Library
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