Troubleshooting Blue Scale User Interface Issues - Spectra TFinity User Manual

Chapter 12 — Library Troubleshooting
T
ROUBLESHOOTING
This section provides information about potential issues that you may
experience while using the library's BlueScale user interface, either from
the operator panel or through the web interface (RLC).
Issue
BlueScale screens
exhibit display
problems
Cannot access the
library using the
BlueScale web
interface (RLC)
Cannot change a
configuration
setting
November 2020
B S
LUE CALE
Resolution
Occasionally, the BlueScale interface may exhibit display problems (for
example, one screen displays on top of another or there are multiple toolbars),
either in the operator panel user interface or through the web interface.
Click the refresh display button (
Important: If you have a keyboard connected to the LCM or if you are
accessing the library through the BlueScale web interface, do not use the
keyboard to refresh the screen (for example, by pressing F5). Doing so may
cause unpredictable results.
 Make sure that the library is connected to the network via an Ethernet cable
connected to the LCM. For a library with BlueScale12.4.1 or later, make sure
that the Ethernet cable for web access is connected to the left‐most Ethernet
port. The right‐most Ethernet port on the LCM is a dedicated EtherLib port.
(see Figure 15 on page 50).
 Make sure that the web server port is correctly configured for your
environment (see Web Server Port on page 113).

Make sure that an IP address is configured for the library (see Configure
Network Settings on page 118).
 If SSL is enabled for the library, make sure that you enter the IP address using
the form: 
https://[library IP address]. 
See Connecting to the library remotely using the BlueScale web interface on
page 97 for additional information.

Reset the LCM to make sure that the Ethernet port is not hung (see Reset the
LCM or RCM on page 378).
Before attempting to change configuration settings:
 Recommended Make sure that the drives in the partition are empty.
 Make sure that the host is not communicating with the library.
 Make sure that no background processes are running (for example, Media
Auto Discovery, PreScan, or PostScan). If a background process is running,
the library displays a message indicating what it is.
 If the background process is Media Auto Discovery, PreScan, or PostScan
and you cannot wait for the process to complete, you can stop or pause the
operation (Stop the Discovery Process on page 306 and Pause the PostScan
Process on page 315).
 For all other background processes, wait until the process is completed and
then retry the configuration change.
U I
SER NTERFACE
) on the status bar to refresh the screen.
User Guide—Spectra TFinity Library
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