Chapter 11 - Configuring And Using Autosupport; Auto Support Overview - Spectra TFinity User Manual

Configuring and Using AutoSupport
This chapter describes how to configure and use AutoSupport with your
library. All AutoSupport functionality is included with your library
purchase.
A S
UTO UPPORT
AutoSupport configures the library to automatically notify support
personnel or others with messages or when specific events occur. It can
also be used to open or update a support ticket and send it to a specified
recipient or to Spectra Logic Technical Support. AutoSupport can be used
without configuring the library with email access by saving the ASL sets
generated by AutoSupport to a USB device and then manually sending an
email containing the stored information to Spectra Logic Technical
Support.
Topic
AutoSupport Overview
Configuring AutoSupport
Configure Mail Recipients
Configure AutoSupport Profiles
Configure Alarms
Configure Log Set Forwarding
Using AutoSupport
Create New Support Tickets
Update Existing Support Tickets
O
VERVIEW
Note: AutoSupport Log (ASL) information is only for troubleshooting
purposes. This log information is separate from the data path
and contains no customer data.
C
HAPTER
339
11
this page
page 341
page 342
page 342
page 347
page 348
page 349
page 350
page 354