Use The Bluescale Retrieve Drive Dump Utility - Spectra TFinity User Manual

Chapter 13 — Drive Troubleshooting
3. On the next page, select the version of ITDT that you want to
4. Click Continue. Choose one of the following methods to download the
5. Download and read the ITDT documentation for assistance in using
6. Refer to the ITDT documentation for information about using ITDT to

Use the BlueScale Retrieve Drive Dump Utility

If for some reason you cannot install and use ITDT in your environment,
use the BlueScale Retrieve Drive Dump utility to collect the dump file from
a drive.
Before You Begin
Before you begin the utility, make sure you fulfill the following
prerequisites.
Insert USB Device. This utility saves the drive dump file to a USB device
connected to the LCM or operator panel. You must connect the USB device
and allow time for it to mount before you access the Utilities screen (see
Using a USB Device on page 177).
User Privilege Requirements. Only a user with superuser or administrator
privileges can use the BlueScale software to retrieve a drive dump file.
Run the Utility
1. Determine the BlueScale identifier for the drive from which you want to
2. Log into the library as a user with superuser or administrator
November 2020
download. If desired, you can select multiple versions.
If you are unsure which version to select, click Show Fix Details
Note:
to see additional information.
selected ITDT installation files:
 Download using your browser (HTTP)
 Download using bulk FTP
 Download using Download Director
and setting up the program.
retrieve drive dump files. Contact Spectra Logic Technical Support if
you need assistance (see Contacting Spectra Logic on page 7).
retrieve the dump file.
Note: Drives are identified according to their physical location in the
library. For example: FR1/DBA2/DRV4 refers to the upper right
drive in DBA2 of frame 1. Refer to Drive Identifiers on page 70
for information about identifiers.
privileges.
Use the BlueScale Retrieve Drive Dump Utility
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