Create New Support Tickets - Spectra TFinity User Manual

Chapter 11 — Configuring and Using AutoSupport

Create New Support Tickets

Follow these steps to open a new ticket with Spectra Logic Technical
Support.
1. Log into the library as a user with superuser or administrator
2. From the toolbar menu, select Maintenance > AutoSupport. The main
3. If you want to save the AutoSupport ticket information to a USB device,
November 2020
 If autosupport@spectralogic.com is included in the Mail To: field
Notes:
for the autosupport profile used to submit a ticket, then
Spectra Logic immediately sends a confirmation email to the
email address listed in the autosupport profile used to
submit the ticket, and a support person will contact the
person submitting the ticket during normal service contract
hours.
 If it is during your service contract hours and the problems
requires immediate attention, call Spectra Logic Technical
Support after submitting the AutoSupport ticket (see
Contacting Spectra Logic on page 7).

Go to Spectra Logic's website at: https://
support.spectralogic.com/services‐and‐contracts/support‐
offerings‐warranty‐info/ for information about the warranty
and service options for your library.
privileges.
AutoSupport screen displays.
Figure 217 The main AutoSupport screen.
insert the device into a port on the LCM or operator panel and allow
time for the device to mount before proceeding (see Figure 15 on
page 50).
Note: The option to save the ticket to a USB device is only available if
you connect a USB device in before you click Send Log Set.
Create New Support Tickets
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