Using Auto Support - Spectra TFinity User Manual

Chapter 11 — Configuring and Using AutoSupport
Use the following steps to modify log set forwarding.
1. Click Log Forwarding from the main AutoSupport screen. The Configure
2. Select the forwarding options you want to use.
3. Click Save.
4. Click Previous to return to the main AutoSupport screen.
U A S
SING UTO
This section covers the following aspects of using AutoSupport:


User Privilege Requirements Only a user with superuser or administrator
privileges can open and modify support tickets using AutoSupport.
November 2020
Log Forwarding screen displays.
Figure 216 The Configure Log Forwarding screen.
 Allow BlueScale to automatically send log sets is selected by default.
Clear the check box if you do not want the library to automatically
generate and submit monthly Auto Support Log sets to one or more
preconfigured recipients.
 The autosupport@spectralogic.com mail recipient is automatically
selected. All ASL files generated by the library are automatically
sent to Spectra Logic Technical Support.
 Select any additional mail recipient(s) from the Mail To choices
presented. Only mail recipients that have previously been
configured are listed (see Configure Mail Users on page 120).
After your changes are saved, the Configure Log Forwarding screen
redisplays with a confirmation message.
UPPORT
Create New Support Tickets
Update Existing Support Tickets on page 354
Configure Log Set Forwarding
User Guide—Spectra TFinity Library
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