Spectra TFinity User Manual page 353

Chapter 11 — Configuring and Using AutoSupport
8. Click Next. The Confirm and Submit Ticket screen displays.
9. Verify that all information is correct.
If...
The library is not connected to
a network with an SMTP
server,
All of the information is
correct,
You need to change the
problem description,
November 2020
Figure 221 The Confirm and Submit Ticket screen.
Then...
Select the check box at the top of the screen (shown in Figure 221 on
page 353) to save the ticket information to a USB device instead of
emailing it from the library.
Notes:
 The option to save the ticket to a USB device is only available if
you connected a USB device before you
begin the ticket process.
 After saving the ticket information to the USB device, you can
upload it to the Technical Support portal (see Accessing the
Technical Support Portal on page 498).
Click Submit. A progress screen indicates that the ticket request
(with log information) is being sent. When completed, the
AutoSupport Profiles screen displays.
When Spectra Logic receives the request, a ticket is opened and an
email response is sent to the user with a ticket number.
1. Click Previous to return to the Select Ticket Type screen.
2. Modify the problem description as required.
3. Click Next to return to the Confirm and Submit Ticket screen.
Create New Support Tickets
clicked Send Log Set
User Guide—Spectra TFinity Library
to
353