Returns - Spectra Stack Tape Library User Manual

CHAPTER 10 - TECHNICAL SUPPORT
R
ETURNS
Your Technical Support representative may ask you to return a problem component to
Spectra Logic for analysis and servicing. After you complete a replacement procedure,
return the defective part using ALL of the packaging that the replacement part
arrived in (including any anti-static bags or foam inserts).
Use the return label and instructions that were included with the replacement part
when preparing to ship the component you are returning. If you cannot locate these,
contact Spectra Logic for another copy (see
return label and Return Merchandise Authorization (RMA) printed on it are used to
associate the returned component with your account. To avoid being invoiced for failure
to return the component, do not ship the component back to Spectra Logic without the
RMA return label.
JANUARY 2023
Severe damage can occur if the component is not packaged correctly. You
may be invoiced if it is damaged due to improper or insufficient packaging.
Contacting Spectra Logic on
261
page 11). The
SPECTRA STACK LIBRARY
USER GUIDE