Spectra TFinity User Manual page 504

Chapter 16 — Technical Support
November 2020
d. On the Create Incident page, enter the requested information
providing as much detail as possible. When you are finished,
click Create Incident.
 If you have multiple libraries and need to determine the
Notes:
serial number of the affected library, see Determine the
Library Serial Number on page 111.
 If the serial number of the affected library is not listed,
contact Technical Support (see Contacting Spectra Logic on
page 7).
 If you do not have AutoSupport enabled, you can upload any
ASL logs generated by the library from the Create Incident
page.
Figure 323 The Create Incident page.
 To contact Spectra Logic Technical Support by telephone see
Contacting Spectra Logic on page 7.
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