Resolving Operational Issues - Spectra TFinity User Manual

Chapter 12 — Library Troubleshooting
R O
ESOLVING
This section provides information about potential issues you may
encounter while operating the library.
Issue Cause
When the library is
One or more
repeatedly unable to
chambers
insert a magazine into a
marked as
chamber, it marks the
unusable
chamber as unusable and
posts a system message.
Element Installing additional
addresses change drives into a partially
filled DBA, or removing
after installing
drives from a DBA, may
additional drives
cause the library to
reassign element
addresses.
If the library loses power
Magazine is in
while a TeraPack
TAP after a power
magazine is in a TAP, the
failure
library only identifies the
magazine's presence in
the TAP the next time
media is imported or
exported.
The library was unable to
Magazine is left
insert the magazine into
in transporter
its original chamber and
following a move
no empty chambers are
available. The library
posts a system message
and moves the TeraPorter
to the service position.
A blockage is preventing
System message
indicates that the the library from moving
the robotics.
robotics are
blocked
November 2020
I
PERATIONAL SSUES
Resolution
1. Open a support ticket describing the system
message that was posted (see Opening a Support
Ticket on page 501).
2. Continue using the library, keeping the following
in mind:
 If the library has unassigned chambers,
operation is not affected. However, if you create
a new partition that uses the unassigned
chambers, you will not be able to load
magazines into all of the chambers assigned to
the partition.
 If all of the chambers in the library are assigned
to partitions, the number of magazines that can
be imported into the partitions is reduced.
To avoid errors after adding a new drive, make sure
that you reconfigure the element addresses your
storage management software uses to access drives
when you install a new drive (refer to your software
documentation for instructions).
To recover the magazine, use the Import/Export
TeraPack Magazines screen to initiate an import or
export operation (see Chapter 7 – Importing and
Exporting Cartridges, beginning on page 226 for
instructions).
Contact Spectra Logic Technical Support for
assistance (see Contacting Spectra Logic on page 7).
Contact Spectra Logic Technical Support for
assistance (see Contacting Spectra Logic on page 7).
User Guide—Spectra TFinity Library
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