Acd Agent Work Schedules - NEC Univerge SV8100 Programming Manual

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Issue 1.0
Level:
SA
Description
Use
ACD Agents and Groups. For each ACD Work Schedule (1~4), designate the start
and stop times for each of the eight Work Periods. After you set up the schedules in
this program, assign them to days of the week in Program 41-07. (This is the same
program used by the Trunk Work Schedules.)
ACD extensions can log in only during their work period. ACD extensions receive the
following calls when they are logged in.
Input Data
Conditions
None
Feature Cross Reference
2 - 432
Program 41-05 : ACD Agent Work Schedules
ACD Call on a Trunk
When the incoming ring group is assigned in the operating time (Program 41-03 and
41-06).
ACD Pilot Number Call
Any time – if ACD extensions are available.
ACD Work Schedule Time Pattern
Item Work Period
No. Mode Number
01 1~8
Automatic Call Distribution (ACD)
Program 41 : ACD Setup

41-05 : ACD Agent Work Schedules

to set up the Work Schedules for
Start Time End Time
0000~2359 0000~2359
UNIVERGE SV8100
1~4
Default
(Start) 0000
(End) 0000
Program 41 : ACD Setup