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20161012_14-48_ZZZ99999_V1406_Fatal00-exception
Data and time when
an even occurred
(year, month, day, hour, minute, second).
20161012_14-48_ZZZ99999_V1406_ServiceCall-E719-0031
Data and time when
an even occurred
(year, month, day, hour, minute, second).
How to check the network packet log files
The network packet log file is stored in the "NC + date" folder created in the log file storage location.
Open the folder and check that two types of files have been saved: a plaintext file which file name starts with "NC" and ends
with ".cap", and a ciphertext file which file name starts with "NC" and ends with ".can".
Report files
Report files saved to the USB device are stored in the folder under the name shown below where the firmware is stored.
• [Serial No.] > SP [Date (year, month, day, hour, minute (12 digits))] L
Service Mode Relating to Debug Logs
Although the procedure for collecting debug logs of this equipment is as indicated above, there are other service modes related
to debug logs.
Use the following service modes (Lv.2) as needed.
COPIER > Function > DBG-LOG > HIT-STS
COPIER > Function > DBG-LOG > DEFAULT
COPIER > Function > DBG-LOG > LOG-DEL
Serial Number
Firmware Version
Serial Number
Firmware Version
File name of automatic log
265
6. Troubleshooting
Cause of occurrence
Cause of occurrence
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