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Revision 1.0
iR-ADV 715/615/525 Series
Service Manual

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Table of Contents

   Summary of Contents for Canon imageRUNNER ADVANCE 715 series

  • Page 1 Revision 1.0 iR-ADV 715/615/525 Series Service Manual...
  • Page 2 When changes occur in applicable products or in the contents of this manual, Canon will release technical information as the need arises. In the event of major changes in the contents of this manual over a long or short period, Canon will issue a new edition of this manual.
  • Page 3 Important Notices Symbols Explanation Symbols Explanation Check a sound. Push the part. Disconnect the connector. Connect the power cable. Connect the connector. Disconnect the power cable. Remove the cable/wire from the Turn on the power. cable guide or wire saddle. Install the cable/wire to the cable Turn off the power.
  • Page 4: Table Of Contents

    Contents Contents Safety Precautions....................1 Laser Safety............................2 How to Handle the Laser Scanner Unit....................2 Power Supply............................2 Toner Safety............................3 About Toner............................3 Handling Adhered Toner........................3 Notes When Handling a Lithium Battery..................... 3 Notes Before it Works Serving......................3 Points to Note at Cleaning........................4 Notes on Assembly/Disassembly......................
  • Page 5 Contents Overview............................42 Laser ON/OFF Control.........................42 Scanner Motor Control.........................43 APC (Auto Power Control)........................43 BD Detection Correction Control......................44 Image Formation System........................45 Overview............................45 Cartridge............................46 Transfer..............................48 Image Stabilization Control........................49 Fixing System............................51 Features.............................51 Fixing temperature control........................53 Standby Temperature Control......................54 Print Temperature Control........................54 Down Sequence Control........................
  • Page 6 Contents Parts List............................91 List of Cover (with Finisher)......................... 91 List of Cover (without Finisher)......................93 Main Unit............................95 ADF..............................97 Reader............................... 98 PCB..............................99 Switch.............................. 101 Fan..............................103 Motor..............................104 Sensor..............................105 Motor (with Finisher)..........................106 Sensor (Finisher)..........................107 Others (Finisher)..........................108 External Cover/Interior System....................... 109 Removing the Rear Cover........................109 Removing the Left Rear Cover......................
  • Page 7 Contents Removing the FAX Unit........................199 Controller System (Finisher)......................203 Removing the Finisher Controller PCB....................203 Laser Exposure System........................204 Removing the Laser Scanner Unit...................... 204 Image Formation System........................ 205 Removing the Transfer Unit....................... 205 Removing the Developing Drive Unit....................206 Removing the Lifter Drive Unit......................209 Removing the Drum Motor Unit......................
  • Page 8 Contents 7. Error/Jam/Alarm................... 267 Overview............................268 Location Code...........................268 Pickup Position Code.........................268 Pickup size............................268 Points to Note When Clearing MN-CON .....................269 Points to Note When Clearing HDD....................270 Error Code............................271 Error Code Details..........................271 Error Code (FAX)..........................324 How to View Fax Error Codes......................324 User error codes..........................
  • Page 9 Contents Setting of Numeric Parameter (NUMERIC Param.)................569 Setting of Destination (TYPE)......................571 Setting of Printer Functions (PRINTER)....................572 IPFAX Setting........................... 574 Initialization of Set Value (CLEAR)..................... 575 Test Mode (TEST)..........................575 Service Report (REPORT)......................... 579 9. Installation....................583 How to Utilize This Installation Procedure..................584 Symbols............................
  • Page 10 Contents APPENDICES....................628 Service Tools...........................629 Special Tools............................ 629 Solvents and Oils..........................629 General Circuit Diagram........................630 Host machine 1/5..........................630 Host machine 2/5..........................631 Host machine 3/5..........................632 Host machine 4/5..........................633 Host machine 5/5..........................634 Soft counter specifications......................635 Software Counter Specifications......................635 Removal............................
  • Page 11: Safety Precautions

    Safety Precautions Laser Safety.......... 2 How to Handle the Laser Scanner Unit ............2 Power Supply........2 Toner Safety..........3 Notes When Handling a Lithium Battery..........3 Notes Before it Works Serving....3 Points to Note at Cleaning....4 Notes on Assembly/Disassembly..4...
  • Page 12: Laser Safety

    Safety Precautions Laser Safety Since radiation emitted inside this machine is completely confined with protective housings and external covers, the laser beam cannot escape from the machine during any phase of normal use by users. Therefore, this machine is classified as a Class 1 laser product under the international standard IEC60825-1 that is regarded as safe during normal use.
  • Page 13: Toner Safety

    Safety Precautions Toner Safety About Toner Toner is a nontoxic matter composed of plastic, iron and a trace of pigments. CAUTION: Never throw toner in flames to avoid explosion. Handling Adhered Toner • Use dry tissue paper to wipe off toner adhered to skin or clothes and wash in water. •...
  • Page 14: Points To Note At Cleaning

    Safety Precautions Points to Note at Cleaning When performing cleaning using organic solvent such as alcohol, be sure to check that the component of solvent is vaporized completely before assembling. Notes on Assembly/Disassembly Follow the items below to assemble/disassemble the device. 1.
  • Page 15: Product Overview

    Product Overview Product Lineup........6 Specifications........9 Parts Name......... 14...
  • Page 16: Product Lineup

    1. Product Overview Product Lineup Host Machine Product name imageRUNNER ADVANCE 715 / 615 / 525 The underlined numerical value indicates the print speed (ppm: page per minute). Model 715I / 615I / 525I 715IF / 615IF / 525IF 715IFZ / 615IFZ / 715IZ / 615IZ / 525IZ 525IFZ Print speed...
  • Page 17: Pickup/delivery / Image Reading System Options

    1. Product Overview Pickup/Delivery / Image Reading System Options Product name ADF Access Handle-A1 Cassette Module-AG1 Envelope Cassette Module-A1 High Capacity Cassette Feeding Unit-D1 Cassette Feeding Unit-AR1...
  • Page 18: Function Expansion System Options

    1. Product Overview Function expansion system options [10] Product name NFC Kit-C1 Copy Card Reader Attachment-B5 Copy Card Reader-F1 Copy Control Interface Kit-A1 IC Card Reader Box-D1 IC Card Reader Attachment-A1 Super G3 FAX Board-AY1 Connection Kit-A1 for Bluetooth LE Power Supply Cable-V1 Remote Fax Kit-A1 IP FAX Expansion Kit-B1...
  • Page 19: Specifications

    1. Product Overview Specifications Host machine Item Specifications Machine installation Desk-top method Photosensitive medium φ30mm, OPC Exposure method Semiconductor 4Beam Laser Charging method DC Roller Charging Developing method Dry, 1-component toner projection development Transfer method Roller Transfer Separation method Retard separation method without driving source Pickup method Stack bypass : Retard separation method Cassette : Retard separation method...
  • Page 20: Weight And Size

    1. Product Overview Item Specifications Power consumption Max. power consumption :1500W or less (reference value) Average power consumption while copying/printing ( measusred only one machine ( Reference ) while ADF copying ): T.B.D. Wh Average power consumption at sandby mode ( measusred only one machine ( Reference )) : T.B.D. Wh Power consumptgion at sleep mode : •...
  • Page 21 1. Product Overview Type (paper weight: Size Pickup position g/m2) Multi-pur- Cassette 1 Cassette Cassette High Capacity D1 Envelope pose Tray CST 1 CST 2 Plain Paper 2 (75 to 89 Plain Paper 3 (90 to 105 g/ LTRR STMTR Heavy Paper 1 (106 to 120 EXEC-R OFFICIO...
  • Page 22 1. Product Overview Type (paper weight: Size Pickup position g/m2) Multi-pur- Cassette 1 Cassette Cassette High Capacity D1 Envelope pose Tray CST 1 CST 2 Heavy Paper 2 (121 to 135 Custom paper size 3 Custom paper size 4 Custom paper size 5 Custom paper size 6...
  • Page 23 1. Product Overview Type (paper weight: Size Pickup position g/m2) Multi-pur- Cassette 1 Cassette Cassette High Capacity D1 Envelope pose Tray CST 1 CST 2 Heavy Paper 4 (164 to 199 LTRR STMTR EXEC-R OFFICIO GLTR-R GLGL AFLS K16R I-LGL Custom paper size 1 Custom paper...
  • Page 24: Parts Name

    1. Product Overview Parts Name Cross Section View [16] [10] [11] [17] [12] [13] [14] [18] [15] Name ADF Unit Scanner Unit (Back Side) Reader Unit Scanner Unit (Front Side) Jogger Unit Upper Paper Feed Unit Staple Unit Lower Paper Feed Unit Duplex Paper Delivery Unit Fixing Unit Transfer Unit...
  • Page 25: Control Panel

    1. Product Overview Control Panel [1] [2] [3] [16] [15] [14] [13] [12] [11] [10] Name [Settings/Registration] key Numeric keys [Energy Saver] key [Counter/Device Information] key Brightness Adjustment key Settings key [Clear] key [Stop] key [Start] key Main Power indicator Error indicator Processing/Data indicator [Reset] key...
  • Page 26: Technology

    Technology Functional Configuration..... 17 Original Exposure System....18 Controller System........38 Laser Exposure System...... 42 Image Formation System....45 Fixing System........51 Pickup Feed System......60 External Auxiliary System....78...
  • Page 27: Functional Configuration

    2. Technology Functional Configuration This machine consists of 6 major blocks: Original Exposure and Feed System, Controller System, Laser Exposure System, Image Formation System, Fixing System, and Pickup Feed System. Original Exposure and Feed System Reader Delivery Fixing Fixing System Controller System Deplexing Image Formation System...
  • Page 28: Original Exposure System

    2. Technology Original Exposure System Features ■ Reader Assembly • Color reproducibility has been improved by adopting a scanner unit with 3-line CIS installed, as compared with the conventional models. ■ ADF • Addition of supported paper size • Increased delivery stacking capacity •...
  • Page 29: Basic Configuration

    2. Technology ■ ADF Item Specification/Function Original separation method Retard separation Document scanning method Stream reading Original basis weight 1-sided: 50 g/m to 128 g/m 2-sided: 50 g/m to 128 g/m Color original: 64 g/m to 128 g/m Black and White/Color mixed: 64 g/m to 128 g/m Original size A4, B5, A5, A6, LGL, LTRS, STMT, 16K...
  • Page 30 2. Technology Name Guide Shaft Drive Pulley Drive Belt Wireless LAN PCB Motion Sensor CIS HP Sensor Reader Motor ADF Open/Closed Sensor Scanner Unit (Front) ■ ADF Unit ● Functional Configuration Functional configuration of the ADF in this equipment is shown below. Main Controller PCB Original Feed Assembly Original Pickup Assembly...
  • Page 31 2. Technology ● Parts Configuration Symbol Name LED_EXIT Delivery Display LED LED_DS Original Display LED Scanner Unit (Paper Back) CL4201 ADF Registration Clutch CL4200 ADF Pickup Clutch M4201 ADF Motor ADF Cooling Fan ● Drive Configuration List The drive assembly of the ADF consists of a drive motor (ADF Motor), and 2 clutches (ADF Pickup Clutch and ADF Registration Clutch).
  • Page 32 2. Technology Code Name Role CL4200 ADF Pickup Clutch ON/OFF of lifting operation of the Pickup Roller CL4201 ADF Registration Clutch ON/OFF of lifting operation of the Registration Roller Unit ● List of Rollers [10] [11] Name Pickup Roller Feed Roller Separation Roller Registration Roller Registration Roller...
  • Page 33: Dust Detection Control

    2. Technology ● List of Sensors Code Name PS12 Delivery Sensor JUSO (R) Double Feeding Detection PCB (Transmission) JUSO (T) Double Feeding Detection PCB (Reception) SR4206 Document End Sensor Registration Sensor ADF Cover Sensor SR4204 Document Sensor Dust Detection Control When reading an original, the original reading position is changed according to the presence/absence of dust on the Stream Reading Glass or the Guide Plate of the ADF, or image correction is performed to prevent the dust from being printed on the image.
  • Page 34: Image Processing

    2. Technology Control description At job completion (dust detection) The Reading Sensor performs dust detection at a reading position. When it detects any dust, the sensor is moved to the position B if the sensor position is A, or to the position C if the position is B. This position will be the reading position for the next job.
  • Page 35 2. Technology Scanner Unit (Front) Main Controller PCB 3 Line Sensor LED (RGB) ASIC Control Assembly Analog Image Processing - Gain Correction Conversion - Offset Correction Control signal Shading Correction Scanner Unit (Back) MTF Correction Image signal Color Displacement 3 Line Sensor LED (RGB) Correction Control...
  • Page 36 2. Technology Reading Sensor output Characteristics after correction Target value Characteristics before correction Measurement value White Original density Standard White Plate Shading correction (ADF side) Positional relationship between the CIS Reading Sensor and the Standard White Plate differs between at the Reader side and at the ADF side.
  • Page 37 2. Technology Service mode • Stdrd White Plt white lvl data (X/Y/Z) entry COPIER > ADJUST > CCD > W-PLT-X : X COPIER > ADJUST > CCD > W-PLT-Y : Y COPIER > ADJUST > CCD > W-PLT-Z : Z •...
  • Page 38 2. Technology • MTF value entry: Copyboard, horz scan COPIER > ADJUST > CCD > MTF-M1 : MTF value 1 COPIER > ADJUST > CCD > MTF-M2 : MTF value 2 COPIER > ADJUST > CCD > MTF-M3 : MTF value 3 COPIER >...
  • Page 39 2. Technology • Adj CIS-ch offset:front,clr mode,600dpi COPIER > ADJUST > CCD > OFST2CL0 : ch0 COPIER > ADJUST > CCD > OFST2CL1 : ch1 COPIER > ADJUST > CCD > OFST2CL2 : ch2 COPIER > ADJUST > CCD > OFST2CL3 : ch3 COPIER >...
  • Page 40: Outline Of Electric Circuits

    2. Technology Outline of Electric Circuits The relations of the electrical components are shown below. Scanner Unit Sensor Motor Solenoid Main Controller PCB Related error code Scanner Unit communication error • E280 - 0001 • E280 - 0002 • E280 - 0101 •...
  • Page 41 2. Technology ● Scanner Unit This equipment uses a Scanner Unit that integrates an LED, mirror, lens, and Reading Sensor to perform original exposure and reading. Light emitted from LED is reflected by the original and reaches the Reading Sensor through the Lens Unit. Scanner Unit (ADF) Scanner Unit...
  • Page 42: Pickup Feed System

    2. Technology Pickup Feed System ■ Original size detection This equipment calculates the original size in the feed direction using detection signals of the Document End Sensor (SR4206) and the Registration Sensor. Controller PCB Registration Sensor Document End Sensor (SR4206) ■...
  • Page 43 2. Technology Name CL4200 ADF Pickup Clutch ■ Original Feed Control With this machine, an arch is formed at the location where the Registration Roller is allocated in order to correct skew and increase the feed accuracy. Name Registration Roller Registration Sensor ■...
  • Page 44 2. Technology At the start of a job, the sensor level is checked while there is no original, and the threshold value for double feed detection is calculated. During a job, the Document End Sensor (SR4206) detects the leading edge and trailing edge of each sheet of the original and compares them with the threshold values at the start of the job to judge whether double feed occurs.
  • Page 45 2. Technology Location Jam code Jam type Sensor name Sensor number Registration Sensor 0042 Stationary 0009 Delay Document End Sensor SR4206 0049 Delay 0010 Stationary 0050 Stationary 0013 Delay Delivery Sensor 0014 Stationary 0053 Delay 0054 Stationary ● Double Feed Detection Location Jam code Jam type...
  • Page 46: Adf Scan Operation Sequence (common To 2-sided/1-sided)

    2. Technology ADF Scan Operation Sequence (Common to 2-sided/1-sided) The operation sequence of original scan by the ADF is shown below. Setting the original 1st sheet pickup & separation 1st sheet arch creation 1st sheet scanning 2nd sheet Preparing 1st sheet trailing edge detection 2nd sheet pickup &...
  • Page 47 2. Technology 1st sheet delivery 2nd sheet arch creation 1st sheet end 2nd sheet scanning 2nd sheet trailing edge detection 2nd sheet delivery 2nd sheet end...
  • Page 48: Controller System

    2. Technology Controller System Overview ■ Configuration/Function Item Function Main Controller PCB System Control/Memory Control/Printer Output Image Processing Control, Reader Image Input Processing, Card Reader Connection I/F, Fax Image Processing, USB Extension HUB Con- nection I/F Temporary storage of image data: Capacity of 2 GB (for controller control) + 1 GB (for image processing) USB port USB2.0 Device I/F, USB3.0 Host I/F...
  • Page 49: Startup Sequence

    2. Technology ■ Main Controller PCB J4516 J4503 J4513 J4002 J4001 J4514 J4007 J4502 J4005 J4501 J4004 J6003 J4003 J6004 J6005 J4508 J6000 J4509 J9001 J4506 J4507 J4510 Startup Sequence Power Supply Switch ON Power Supply Switch ON Initializing process of hardware Starting BIOS [Main Controller PCB] Starting IPL (boot program)
  • Page 50: Shutdown Sequence

    2. Technology NOTE: To achieve faster startup, the progress bar and the active PCB are not synchronized. For this reason, the progress bar cannot be utilized for troubleshooting. For information about troubleshooting, refer to "Related error codes (major error codes)" shown below. Related error codes (major error codes): •...
  • Page 51 2. Technology CAUTION: Since the detection is performed by outputting a certain frequency from the output part and receiving the reflection wave by the reception part; thus, do not block the sensor area. Settings / Registration Preferences > Timer / Energy Settings > Use Motion Sensor In Settings / Registration, you can disable the sensor and select the sensor sensitivity.
  • Page 52: Laser Exposure System

    2. Technology Laser Exposure System Overview The laser exposure system forms a static latent image on the Photosensitive Drum by laser exposure. The Laser Scanner Unit consists of the Laser Assembly and the Scanner Motor, and is controlled by the signal input from the DC Controller PCB.
  • Page 53: Scanner Motor Control

    2. Technology Scanner Motor Control Purpose Rotates the Scanner Motor at a specific speed. Execution timing At power-on, and at printing Control description The Scanner Motor rotation speed is controlled by the DC Controller PCB. 1. The DC Controller PCB outputs Scanner Motor control signals (acceleration signals and deceleration signals) to the Scanner Motor to rotate the Polygon Mirror.
  • Page 54: Bd Detection Correction Control

    2. Technology 2. The APC mode is set for the Laser Driver PCB’s IC, and the laser diode of each color is forcibly activated. The photo diode (PD) monitors the laser diode (LD), and the Laser Driver IC adjusts the output of laser diode until the laser light intensity reaches a specified level.
  • Page 55: Image Formation System

    2. Technology Image Formation System Overview The image formation system forms a toner image on the paper. The DC Controller controls the Laser Scanner Unit and High-Voltage Power Supply to form the toner image on the Photosensitive Drum, and transfers and fixes this to the paper. Fixing Assembly Laser Scanner Unit Toner Level...
  • Page 56: Cartridge

    2. Technology Block name Process name Description Static latent image forma- Laser beam exposure With irradiation of laser beam, a static latent image is formed on the surface tion block of the Photosensitive Drum. (Image exposure: Area exposed by laser is the image area) Developing block Development...
  • Page 57 2. Technology Description This machine reads information on the Cartridge Memory and obtains the following status. • Toner color in the cartridge • Cartridge model • Cartridge malfunctions • Detection of ancorrect cartridge The description is displayed on the control panel. イラスト差し替え予定...
  • Page 58: Transfer

    2. Technology *3: This alarm is generated only once per cartridge. It will not be generated again for the same cartridge once this has been generated. *4: It can be changed in the following service mode (Lv. 1). COPIER > OPTION > DSPLY-SW > T-LW-BK COPIER >...
  • Page 59: Image Stabilization Control

    2. Technology Name Static Eliminator Bias ■ Transfer Bias Control To transfer toner on the Photosensitive Drum to paper, the transfer bias generated by the High-Voltage Power Supply PCB (HVT_ PCA) is applied to the Transfer Roller. The bias value is determined by the environment, paper type and other factors. Cartridge Transfer Roller Photosensitive Drum...
  • Page 60 2. Technology ■ PASCAL control To stabilize the gradation density characteristics of the image. This control is executed at auto adjust gradation. Gradation density of the patch pattern on the test print is scanned by the Reader to create an image density correction table. Based on the table, image gradation density characteristics that vary due to environmental change or deterioration of the Photosensitive Drum are corrected.
  • Page 61: Fixing System

    2. Technology Fixing System Features This machine uses the on-demand fixing method for fixing. Fixing Delivery Roller Pressure Roller Fixing Film Fixing Heater Fixing Inlet Guide Replaceability of the Fixing Assembly • Easy replacement without screws or tools and can be replaced by users. •...
  • Page 62 2. Technology ■ Major Components [H1,H2] [PS4650] [SUB TH1] [MAIN TH] [SUB TH2] Symbol Part name Function/Method Fixing Film Unit A toner image on paper is fixed by applying heat and pressure. Pressure Roller H1/H7 Fixing Heater Ceramic Heater MAIN TH Main Thermistor This is engaged with Heater.
  • Page 63: Fixing Temperature Control

    2. Technology Fixing temperature control Standby Temperature Control This is a control to pre-heat the Fixing Assembly to reduce time to start printing. • Flying Start Print Temperature Control This is a control to increase fixing temperature to the target level and keep it during printing. •...
  • Page 64: Standby Temperature Control

    2. Technology Standby Temperature Control Fixing temperature STBY INTR PRNT Startup Sheet-t During-print (warm-up o-sheet Flying start control rotation) control control temperature control temperature temperature temperature Time Command for Command for flying start print start Flying Start Purpose To reduce time to print the first sheet. Execution condition/timing •...
  • Page 65: Down Sequence Control

    2. Technology Print Temperature Control This is a control to set an optimal target temperature to prevent fixing error or high temperature offset. Temperature is controlled to keep the specified target temperature during printing. Setting the target temperature A target temperature is determined according to the paper type/size, time which elapsed from when the last job finished, and fixing temperature when startup control started.
  • Page 66: Fixing Film Unit Engagement/disengagement Control

    2. Technology Pressure Roller Fixing Film Sensor : OFF Arch Sensor Flag Drum PS4500 Transfer Roller Sensor : ON Registration Roller Startup conditions This control is performed every time the paper is fed. Operation The Arch Sensor detects a paper arch between the transfer nip and fixing nip, and changes the drive speed of the Fixing Motor. Related service mode •...
  • Page 67: Fixing Assembly Detection

    2. Technology Engaged state Disengaged state Sensor flag is OFF Sensor flag is ON PS4800 Name Pressure Release Gear Cam Gear Fixing Film Fixing Pressure Roller PS4800 Fixing Pressure Release Sensor Execution condition/timing Engagement operation • When the Fixing Pressure Roller is in a disengaged position at the start of a job Disengagement operation •...
  • Page 68: Fixing Assembly Life Detection

    2. Technology When it is judged that the Fixing Assembly is absent, the machine displays the message "Set the Fixing Assembly." on the Control Panel and stops operation. Fixing Assembly Life Detection Purpose The life of the Fixing Assembly is detected to prevent fixing errors due to the Fixing Assembly having reached the end of life. Control description The life of the Fixing Assembly is judged according to the life value (COPIER >...
  • Page 69 2. Technology Code Title Description tails E000 0001 Fixing temperature rising er- Fixing temperature did not become a certain temperature although the specified time had passed after cold start. E001 0001 Fixing Assembly: Abnormal- Temperature of the Main Thermistor reached or exceeded specified value. ly high temperature 0002 Temperature of the Sub Thermistor 1 reached or exceeded specified value.
  • Page 70: Pickup Feed System

    2. Technology Pickup Feed System Overview ■ Parts Configuration ● Layout Drawing of Rollers [10] [10] [11] [11] [12] [12] [13] [13] [14] [14] [15] [15] [16] [16] [17] [17] Symbol Parts name Delivery Roller Inlet Feed Roller Duplex Reverse Roller Fixing Delivery Roller Fixing Film Pressure Roller...
  • Page 71 2. Technology Symbol Parts name Pressure Roller Duplex Feed Roller Registration Shutter Registration Roller Cassette 1 Pickup Roller Cassette 1 Feed Roller Cassette 1 Retard Roller Multi-purpose Tray Pickup Roller Multi-purpose Tray Separation Roller Feed Roller ● Sensors Layout Drawing Model with Built-in Finisher PS207 PS206...
  • Page 72 2. Technology Symbol Parts name PS4350 Multi-purpose Tray Paper Sensor PS4400 Cassette 1 Lifter Sensor PS4450 Delivery Paper Full Sensor PS4500 Fixing Arch Sensor PS4550 Registration Sensor PS4600 Retard Roller Rotation Detection Sensor PS4650 Fixing Delivery Sensor PS4700 Duplex Feed Sensor Model without Built-in Finisher PS4450 PS4650...
  • Page 73 2. Technology ● Route of Drive Model with Built-in Finisher SL22 SL23 SL21 CL04 CL02 SL01 CL03 Route of Drive for Model with Built-in Finisher Symbol Parts name Fixing Motor Drum Motor Lifter Motor Staple Stacker Delivery Motor Staple Stacker Feed Motor Jogger Motor Y Alignment Motor CL01...
  • Page 74 2. Technology Model without Built-in Finisher CL04 CL02 SL01 CL03 Route of Drive for Model without Built-in Finisher Symbol Parts name Fixing Motor Drum Motor Lifter Motor CL01 Cassette 1 Feed Clutch CL02 Duplex Feed Clutch CL03 Cassette 1 Pickup Clutch CL04 Duplex Reverse Clutch SL01...
  • Page 75 2. Technology ■ Paper Path Model with Built-in Finisher Paper Path (Model with Built-in Finisher)
  • Page 76: Cassette Pickup Assembly

    2. Technology Model without Built-in Finisher Paper Path (Model without Built-in Finisher) Cassette Pickup Assembly ■ Parts / Drive Configuration CL03 Symbol Parts name Lifter Plate Cassette 1 Pickup Roller Cassette 1 Separation Roller Cassette 1 Feed Roller Registration Roller Drum Motor Lifter Motor CL03...
  • Page 77 2. Technology ■ Paper Size Detection Control With the sliding of the Guide Plate, the Cassette Size Dial shifts between its peaks and valleys in accordance with the cassette's paper size. Paper size is detected according to the combination of ONs and OFFs of the Cassette 1 Paper Size Switch-A and -B (SW04/ SW05).
  • Page 78 2. Technology PS4400 PS4300 Symbol Parts name Lifter Plate Paper Detection Flag Paper Surface Detection Flag Lifter Gear Lifter Motor PS4300 Cassette 1 Paper Sensor PS4400 Cassette 1 Lifter Sensor Because paper level is not detected by a software, it is shown in 2 levels on UI. Level Display Level Paper Sensor...
  • Page 79: Multi-purpose Tray Pickup Assembly

    2. Technology • E015-0004: Cassette 4 Lifter Motor error Multi-purpose Tray Pickup Assembly ■ Parts / Drive Configuration With the rotation of the Multi-Purpose Tray Pickup Solenoid (SL1) and the Drum Motor (M02), paper is picked up from the Multi- Purpose Tray of the Multi-Purpose Tray Pickup Unit.
  • Page 80: Registration Assembly

    2. Technology Registration Assembly ■ Registration Control This control corrects paper skew and aligns the leading edge of the paper with that of the image. PS4550 Symbol Parts name Registration Roller Paper Slack PS4550 Registration Sensor Drum Motor Skew Correction Control The paper leading edge runs into the stopped Registration Roller, thereby forming a slack (arch) in order to correct the skew.
  • Page 81 2. Technology ■ Alignment Operation With a paper stack on the Holding Tray, the Y Alignment Motor (M25) performs alignment along the leading edge while the Jogger Motor (M24) performs one along the left edge. The Y Alignment Home Position Sensor (PS204) and the Jogger Home Position Sensor (PS207) detect the home position of the alignment member.
  • Page 82 2. Technology Staple Unit Paper Staple Unit The Staple Motor drives the cam to perform stapling. The Staple Home Position Sensor detects the cam’s home position. The Staple Alert Sensor detects whether a Staple Cartridge is placed inside the Staple Unit. The Staple Ready Sensor detects whether there are staples inside the Staple Cartridge and whether the Staple Unit is operational.
  • Page 83: Stack Tray Assembly (model With Built-in Finisher Only)

    2. Technology Delivery Upper Roller Delivery Lower Roller PS206 Disengagement Cam [Engagement] [Disengagement] Delivery Upper Roller Disengagement PS206 Sensor : OFF Sensor : ON Related Error Code • E568-8001: Stack Delivery Roller disengagement error Stack Tray Assembly (Model with Built-in Finisher Only) ■...
  • Page 84 2. Technology PS211 PS201 PS212 PS201 PS211 PS212 ■ Paper in Tray Full Detection The Delivery Tray Full Sensors (PS205/PS209) detect a paper stack in the Output Tray as full. PS205 PS209...
  • Page 85: Delivery Assembly

    2. Technology Delivery Assembly ■ Delivery Paper Full Detection The Delivery Paper Full Sensor (PS4450) detects delivered paper as full after detecting paper delivery for a certain period of time. Printing stops once detected as full. PS4450 Symbol Parts name Delivery Full Flag Delivery Roller PS4450...
  • Page 86: Jam Detection

    2. Technology CL04 PS4650 Symbol Parts name Duplex Reverse Stop Position Fixing Motor CL04 Duplex Reverse Clutch PS4650 Fixing Delivery Sensor Jam Detection This equipment performs jam detection with the use of the sensors listed in the figure. PS207 PS206 PS204 PS205 PS201...
  • Page 87 2. Technology Symbol Parts name PS203 Staple Inlet Sensor PS210 Staple Stacker Inlet Sensor Stapler HP Sensor PS4400 Cassette 1 Lifter Sensor PS4450 Delivery Paper Full Sensor PS4500 Fixing Arch Sensor PS4550 Registration Sensor PS4650 Fixing Delivery Sensor PS4700 Duplex Feed Sensor...
  • Page 88: External Auxiliary System

    2. Technology External Auxiliary System Software Counter Control This machine has software counters that count the number of prints/copies per job type. Various counters are displayed by pressing the Check Counter key on the Control Panel. The default counters for each country (model) are listed below. Target Display number of each counter (in service mode) / item Target country code...
  • Page 89 2. Technology • Total: When a sheet of paper is delivered, the counter is advanced by 1 • 2-Sided: The counter is advanced by 1 for paper delivered in 2-sided mode • To change the CONFIG country code: COPIER > Option > FNC-SW > CONFIG •...
  • Page 90: Location Of Fans

    2. Technology Location of Fans Name Laser Scanner Fan Duplex Fan Cartridge Upper Fan Cartridge Lower Fan Controller Fan...
  • Page 91: Power Supply

    2. Technology Power supply ■ Internal power supply 3.3V ( Remote ) 24V ( Interlock ) DC Controller PCB Power Low Voltage Power Supply PCB Supply Inner Finisher Solenoid DC/DC clutch Power Motor Motor Supply AC/DC All-night Solenoid 5V Power clutch Supply PCB Interlock...
  • Page 92 2. Technology Reader Control panel State of power supply ON Standby Energy Saving State of power supply OFF Engine Main Controler [Energy Saver] key is turned off [Energy Saver] key is turned on A specified period of time has passed Sleep Mode Sleep Standby Energy Use...
  • Page 93: Quick Startup

    2. Technology Function Settings > Receive/Forward • Fax Settings >Select RX Mode > Fax/Tel (Auto Switch) (*1) • Fax Settings > Remote RX > ON (*1) • Fax Settings > Set Number Display > ON (*1) Function Settings > Send •...
  • Page 94 2. Technology • Select Wired/Wireless LAN > Wireless LAN • Bluetooth Settings > ON When the machine starts up right after it is shut down under any of the following conditions • During operation/communication of the system Others • 110 hours or more have elapsed after quick startup. •...
  • Page 95: Periodical Service

    Periodical Service Periodically Replaced Parts....86 Consumable Parts List......87...
  • Page 96: Periodically Replaced Parts

    3. Periodical Service Periodically Replaced Parts Periodic replacement parts are not required in this machine.
  • Page 97: Consumable Parts List

    3. Periodical Service Consumable Parts List Host Machine Name Parts number *1 Quan Estimated Work de- Parts counter Alarm Remarks tity life *2 scription (service mode) code at counter Inter- Sub item clear medi- item Fixing Assembly 120V : FM1-U027 225,000 pages Replace- DRBL-1 FX-UNIT...
  • Page 98: High Capacity Cassette Feeding Unit-d1

    3. Periodical Service High Capacity Cassette Feeding Unit-D1 Name Parts number *1 Quantity Estimated Work de- Parts counter Alarm code life *2 scription (service mode) at counter clear Intermedi- Sub item ate item 1 Roller Kit FM1-U030 225,000 Replace- DRBL-2 C2-FD-RL 43-0083 sheets...
  • Page 99: Parts Replacement And Cleaning

    Parts Replacement and Cleaning Preface..........90 Parts List..........91 External Cover/Interior System..109 External / Internal Cover System (Finisher)........119 Original Exposure/Feed System..127 Controller System......192 Controller System (Finisher)..... 203 Laser Exposure System....204 Image Formation System....205 Fixing System........212 Pickup Feed System......214 Pickup Feed System (Finisher)..
  • Page 100: Preface

    4. Parts Replacement and Cleaning Preface Outline This chapter describes disassembly and assembly procedures of the host machine. The service technician is to identify the cause of host machine failures according to follow the disassembly procedures of each part to replace the defective parts or the consumable parts.
  • Page 101: Parts List

    4. Parts Replacement and Cleaning Parts List List of Cover (with Finisher) [10] [11] [12] Name Front Cover Cassette1 Right Lower Cover Right Door Unit Inlet Cover Control Panel Upper Cover Staple Cover Finisher Right Upper Cover Finisher Right Rear Cover [10] Finisher Right Door [11]...
  • Page 102 4. Parts Replacement and Cleaning [11] [12] [10] [14] [13] [15] Name Cartridge Door Unit Left Lower Cover Left Rear Cover Rear Cover Finisher Rear Cover Finisher Left Rear Cover Delivery Tray Inner Delivery Rear Cover 2 Bin Rear Cover [10] Finisher Inner Rear Cover [11]...
  • Page 103: List Of Cover (without Finisher)

    4. Parts Replacement and Cleaning List of Cover (without Finisher) Name Front Cover Cassette 1 Right Lower Cover Right Door Unit Inlet Cover Right Upper Cover Control Panel Upper Cover Control Panel Lower Cover...
  • Page 104 4. Parts Replacement and Cleaning Name Cartridge Door Unit Left Lower Cover Left Rear Cover Rear Cover Delivery Tray Inner Delivery Rear Cover Inner Delivery Right Cover...
  • Page 105: Main Unit

    4. Parts Replacement and Cleaning Main Unit [10] [12] [11] Name Control Panel Duplex Delivery Unit Fixing Assembly Registration Unit Cassette1 Pickup Unit Feed Unit Transfer Unit Fixing Drive Unit Developing Drive Unit [10] Main Drive Unit [11] Lifter Drive Unit [12] Laser Scanner Unit...
  • Page 106 4. Parts Replacement and Cleaning Name Jogger Unit Upper Paper Feed Unit Staple Unit Lower Paper Feed Unit...
  • Page 107: Adf

    4. Parts Replacement and Cleaning SR4206 CL4201 CL4200 JUSO(R) JUSO(T) M4201 ADF_CIS LED EXIT LED DS SR4204 Name CL4200 ADF Separation Clutch CL4201 ADF Registration Clutch ADF Cooling Fan M4201 ADF Motor Delivery Sensor ADF Cover Sensor Registration Sensor SR4204 Document Sensor SR4206 Document End Sensor...
  • Page 108: Reader

    4. Parts Replacement and Cleaning Reader RD_CIS M4100 Name M4100 Reader Motor CIS HP Sensor Read Sensor 1 RD_CIS CIS Unit (Front) Motion Sensor Wireless LAN PCB...
  • Page 109: Pcb

    4. Parts Replacement and Cleaning TH4200 LASER_PCA DCON_PCA HVT_PCA Name TH4200 Enviroment Sensor LASER_PCA BD PCB DCON_PCA DC Controller PCB HVT_PCA High-Voltage Power Supply PCB Main Controller PCB Fax PCB Modular PCB...
  • Page 110 4. Parts Replacement and Cleaning EPU_PCA UN95 UN84 UN93 LED4950 Name EPU_PCA Low-Voltage Power Supply PCB LED4950 Pre-exposure LED UN84 UN93 Control Panel Numeric Keypad PCB UN95 Touch Panel Control Panel CPU PCB Detection of new Fixing Unit PCB...
  • Page 111: Switch

    4. Parts Replacement and Cleaning Switch HEATER SUB TH1 MAIN TH MAIN SW SUB TH2 Name MAIN SW Main Power Switch 24V Interlock Switch Front Door Switch Right Door Switch (Front) Right Door Switch (Rear) HEATER Fixing Heater MAIN TH Main Thermistor SUB TH1 Sub Thermistor 1...
  • Page 112 4. Parts Replacement and Cleaning Name Cassette 1 Paper Size Switch-A Cassette 1 Paper Size Switch-B Fax Speaker Control Panel Speaker...
  • Page 113: Fan

    4. Parts Replacement and Cleaning Name Laser Scanner Fan Duplex Fan Cartridge Upper Fan Cartridge Lower Fan Controller Fan...
  • Page 114: Motor

    4. Parts Replacement and Cleaning Motor Name Fixing Motor Drum Motor Lifter Motor Laser Scanner Motor Duplex Feed Clutch Cassette 1 Pickup Clutch Duplex Switchback Clutch Multi-purpose Pickup Solenoid Multi-purpose Pickup Solenoid...
  • Page 115: Sensor

    4. Parts Replacement and Cleaning Sensor PS4650 PS4450 PS4850 PS4500 PS4400 PS4800 PS4600 PS4700 PS4550 PS4300 PS4350 Name PS4300 Cassette 1 Paper Sensor PS4350 Multi-purpose Paper Sensor PS4400 Cassette 1 Lifter Sensor PS4450 Delivery Paper Full Sensor PS4500 Fixing Loop Sensor PS4550 Registration Sensor PS4600...
  • Page 116: Motor (with Finisher)

    4. Parts Replacement and Cleaning Motor (with Finisher) SL23 SL22 SL21 Name SS Output Motor SS Feed Motor Jogger Motor Y Alignment Motor Lifter Motor SL21 Output Solenoid SL22 Stamp Solenoid SL23 2Bin Output Solenoid...
  • Page 117: Sensor (finisher)

    4. Parts Replacement and Cleaning Sensor (Finisher) PS205 PS204 PS207 PS206 PS203 PS201 PS202 PS209 PS212 PS208 PS211 PS210 Name PS201 Finisher Tray Paper Sensor PS202 Staple Stacker Outlet Sensor PS203 Staple Inlet Sensor PS204 Y Alignment HP Sensor PS205 Finisher Tray Paper Full Sensor PS206 Alienation HP Sensor...
  • Page 118: Others (finisher)

    4. Parts Replacement and Cleaning Others (Finisher) READER_RELAY_PCA FIN_PCA FAN21 SW21 STAPLE UNIT Name FAN21 Finisher Fan Finisher Door Switch SW21 Finisher Interlock Switch FIN_PCA Finisher Controller PCB READER_RELAY_PCA Reader Relay PCB STAPLE UNIT Staple Unit...
  • Page 119: External Cover/interior System

    4. Parts Replacement and Cleaning External Cover/Interior System Removing the Rear Cover ■ Procedure NOTE: Remove the cord cover for the 120V host machine when removing the Rear Cover. Removing the Left Rear Cover ■ Preparation “ Removing the Rear Cover” on page 109...
  • Page 120: Removing The Front Cover

    4. Parts Replacement and Cleaning ■ Procedure Removing the Front Cover ■ Procedure...
  • Page 121: Removing The Inlet Cover

    4. Parts Replacement and Cleaning Removing the Inlet Cover ■ Preparation “ Removing the Rear Cover” on page 109 ■ Procedure Removing the Right Lower Cover ■ Preparation 1. Pull out the Cassette1. “ Removing the Rear Cover” on page 109 “Removing the Inlet Cover”...
  • Page 122 4. Parts Replacement and Cleaning...
  • Page 123: Removing The Cartridge Door Unit

    4. Parts Replacement and Cleaning Removing the Cartridge Door Unit ■ Preparation 1. Pull out the Cassette1. “ Removing the Rear Cover” on page 109 “ Removing the Left Rear Cover” on page 109 ■ Procedure...
  • Page 124 4. Parts Replacement and Cleaning...
  • Page 125: Removing The Control Panel

    4. Parts Replacement and Cleaning Removing the Control Panel ■ Procedure...
  • Page 126 4. Parts Replacement and Cleaning...
  • Page 127 4. Parts Replacement and Cleaning CAUTION: Do not drop the Control Panel while turning over it.
  • Page 128 4. Parts Replacement and Cleaning...
  • Page 129: External / Internal Cover System (finisher)

    4. Parts Replacement and Cleaning External / Internal Cover System (Finisher) Removing the Finisher Rear Cover ■ Procedure Removing the Finisher Right Upper Cover ■ Procedure...
  • Page 130 4. Parts Replacement and Cleaning...
  • Page 131: Removing The Finisher Left Rear Cover

    4. Parts Replacement and Cleaning Removing the Finisher Left Rear Cover ■ Preparation “ Removing the Finisher Rear Cover” on page 119 ■ Procedure Removing the Finisher Right Rear Cover ■ Preparation “ Removing the Finisher Rear Cover” on page 119 “...
  • Page 132: Removing The Finisher Right Lower Cover

    4. Parts Replacement and Cleaning Removing the Finisher Right Lower Cover ■ Preparation “ Removing the Staple Cover” on page 122 “ Removing the Finisher Rear Cover” on page 119 “ Removing the Finisher Right Upper Cover” on page 119 “...
  • Page 133: Removing The Staple Inner Cover

    4. Parts Replacement and Cleaning Removing the Staple Inner Cover ■ Preparation “ Removing the Staple Cover” on page 122 ■ Procedure...
  • Page 134: Removing The Delivery Tray

    4. Parts Replacement and Cleaning Removing the Delivery Tray ■ Procedure Removing the Inner Delivery Rear Cover ■ Preparation “ Removing the Rear Cover” on page 109 “ Removing the Left Rear Cover” on page 109 “ Removing the Finisher Rear Cover” on page 119 “...
  • Page 135: Removing The Finisher Inner Rear Cover

    4. Parts Replacement and Cleaning ■ Procedure NOTE: Check the position of the claw in the figure Removing the Finisher Inner Rear Cover ■ Preparation “ Removing the Rear Cover” on page 109 “ Removing the Left Rear Cover” on page 109 “...
  • Page 136 4. Parts Replacement and Cleaning ■ Procedure NOTE: Check the position of the claw in the figure...
  • Page 137: Original Exposure/feed System

    4. Parts Replacement and Cleaning Original Exposure/Feed System Removing the ADF Unit ■ Preparation (With Finisher Model) “ Removing the Finisher Rear Cover” on page 119 “ Removing the Rear Cover” on page 109 “Removing the Main Controller Sub Cover /Main Controller Cover” on page 192 ■...
  • Page 138 4. Parts Replacement and Cleaning 2. Remove the Original Tray [1]. • 2 Shafts [2] 3. Remove the Rear Upper Cover [1]. • 2 Screws [2] • 2 Bosses [3] 4. Remove the Cable [1] from the Harness Guide Part [3]. •...
  • Page 139 4. Parts Replacement and Cleaning 5. Remove the Cable [1] from the Harness Guide Part [2]. Remove the Harness Guide Part [2]. • 1 Harness Guide [2] 6. Remove the Cable [1] from the Guide Part [2]. Remove the USB Cable [3]. •...
  • Page 140 4. Parts Replacement and Cleaning 8. Close the Feeder Cover [1]. 9. Remove the ADF Unit [1] while removing the Harness Cover [2]. CAUTION: When installing the ADF Unit [1], be sure to insert the rib [A} of the Harness Cover into the guide [B] of the Reader Unit.
  • Page 141 4. Parts Replacement and Cleaning ■ Preparation (Without Finisher Model) “ Removing the Rear Cover” on page 109 ■ Procedure (Without Finisher Model) CAUTION: Be careful not to damage the white sheets [1] and [2] of the ADF Unit when disassembling/assembling. 1.
  • Page 142 4. Parts Replacement and Cleaning 2. Remove the Original Tray [1]. • 2 Shafts [2] 3. Remove the Rear Upper Cover [1]. • 2 Screws [2] • 2 Bosses [3] 4. Remove the Flat Cable [2] from the Main Controller PCB [1]. •...
  • Page 143 4. Parts Replacement and Cleaning 5. Remove the Cable [1] from the Harness Guide [2]. • 1 Harness Guide [2] • 5 Conners [3] 6. Remove the Screw [1] and the Grounding Wire [2]. • 1 Screw [1] • 1 Grounding Wire [2] •...
  • Page 144 4. Parts Replacement and Cleaning 8. Remove the ADF Unit [1] while removing the Harness Cover [2]. CAUTION: When installing the ADF Unit [1], be sure to insert the rib [A} of the Harness Cover into the guide [B] of the Reader Unit.
  • Page 145: Removing The Adf Pickup Unit

    4. Parts Replacement and Cleaning Removing the ADF Pickup Unit ■ Procedure CAUTION: Be sure not to touch the surface [A] of the roller when disassembling/assembling. 1. Open the Feeder Cover [1]. 2. Remove the ADF Pickup Unit [2] while pressing the lever [1]. •...
  • Page 146: Removing The Adf Separation Unit

    4. Parts Replacement and Cleaning Removing the ADF Separation Unit ■ Procedure CAUTION: Be sure not to touch the surface [A] of the roller when disassembling/assembling. 1. Open the Feeder Cover [1]. 2. Remove the ADF Separation Unit [1]. • 1 Claw [2] •...
  • Page 147: Removing The Scanner Unit (back)

    4. Parts Replacement and Cleaning Removing the Scanner Unit (Back) ■ Procedure CAUTION: Be careful not to touch the [A] part of the sensor of the Scanner Unit (Back) when disassembling/assembling. Be sure to hold the side surface [B]. 1. Open the Feeder Cover [1].
  • Page 148 4. Parts Replacement and Cleaning 2. Remove the Original Tray [1]. • 2 Shafts [2] 3. Remove the ADF Rear Cover [1]. • 2 Screws [2] • 2 Bosses [3] • 2 Hooks [4]...
  • Page 149 4. Parts Replacement and Cleaning CAUTION: • Be careful not to trap the harness [2] with the ADF Rear Cover [1]. • Close the Harness Connection Cover [3] first, and then install the ADF Rear Cover [1]. 4. Remove the Link Arm [1].
  • Page 150 4. Parts Replacement and Cleaning 5. Remove the Separation Guide Unit [1]. • 1 Screw [2] • 1 Grounding Wire [3] • 1 Connector [4] • 4 Screws [5] • 2 Bosses [6] 6. Remove the Lead 1 Sensor Unit [1]. •...
  • Page 151 4. Parts Replacement and Cleaning 7. Remove the harness [1]. • 1 Reuse Band [2] • 1 Connector [3] 8. Remove the CIS Cover [1]. • 3 Screws [2] 9. Disconnect the Flat Cable [1]. • 1 Flat Cable [1]...
  • Page 152 4. Parts Replacement and Cleaning 10. Turn the Scanner Unit (Back) [1] 90 degrees. • 1 Boss [2] CAUTION: Be careful not to touch the [A] part of the sensor of the Scanner Unit (Back) when disassembling/assembling. Be sure to hold the side surface [B].
  • Page 153 4. Parts Replacement and Cleaning CAUTION: When replacing the CIS Unit [1], be sure to replace the CIS Unit [1] and the CIS Spacers [2], which are included in the package of the service part, at the same time. If different spacers are used, image reading error may occur. •...
  • Page 154: Removing The Copyboard Glass Unit

    4. Parts Replacement and Cleaning Removing the Copyboard Glass Unit ■ Procedure CAUTION: • When removing the Copyboard Glass, be careful not to touch the 2 glass surfaces [A]. • If the surface becomes dirty, clean it with the Glass Cleaning Sheet. 1.
  • Page 155: Removing The Scanner Unit (front)

    4. Parts Replacement and Cleaning 2. Remove the Wifi Cover [1]. • 1 Screw [2] • 1 Claw [3] • 1 Hook [4] 3. Remove the Copyboard Glass Unit [1]. • 4 Screws [2] • 2 Bosses [3] 4. Actions after Parts Replacement “Aftter Replacing”...
  • Page 156 4. Parts Replacement and Cleaning ■ Procedure CAUTION: Be careful not to touch the [A] part of the sensor of the Scanner Unit (Front) when disassembling/assembling. 1. Move the Scanner Unit (Front) [1] to the center. 2. Remove the 2 spacers [1].
  • Page 157 4. Parts Replacement and Cleaning 3. Place a sheet of paper [2] to prevent the rail [1] from being damaged. 4. Place the Scanner Unit (Front) [1] on the paper. • 2 Shafts [2] 5. Remove the Scanner Unit (Front) [1]. •...
  • Page 158 4. Parts Replacement and Cleaning CAUTION: When replacing the Scanner Unit (Front) [1], be sure to replace the Scanner Unit (Front) [1] and the CIS Spacers [2], which are included in the package of the service part, at the same time. If different spacers are used, image reading error may occur.
  • Page 159: Removing The Reader Motor

    4. Parts Replacement and Cleaning 6. Actions after Parts Replacement “Works After Replacement” on page 238 Removing the Reader Motor ■ Procedure 1. Open the Control Panel [1]. 2. Remove the Reader Motor Cover [1]. • 2 Screws [2] 3. Remove the Reader Motor [1]. •...
  • Page 160 4. Parts Replacement and Cleaning “ Removing the Rear Cover” on page 109 “Removing the Main Controller Sub Cover /Main Controller Cover” on page 192 ■ Procedure (With Finisher Model) 1. Open the Feeder Cover [1]. 2. Remove the Original Tray [1]. •...
  • Page 161 4. Parts Replacement and Cleaning 3. Remove the Rear Upper Cover [1]. • 2 Screws [2] • 2 Bosses [3] 4. Remove the Cable [1] from the Harness Guide Part [3]. • 1 Connector [2] • 1 Harness Guide [3] 5.
  • Page 162 4. Parts Replacement and Cleaning 7. Remove the Screw [1] and the Grounding Wire [2]. • 1 Screw [1] • 1 Grounding Wire [2] • 1 Harness Guide [3]...
  • Page 163 4. Parts Replacement and Cleaning 8. Remove the ADF Rear Cover. • 2 Screws [1] • 2 Bosses [2] • 2 Hooks [3] CAUTION: • Be careful not to trap the harness [1] with the ADF Rear Cover. • Close the Harness Connection Cover [2] first, and then install the ADF Rear Cover.
  • Page 164 4. Parts Replacement and Cleaning 9. Remove the Link Arm [1]. 10. Remove the Separation Guide Unit [1]. • 1 Screw [2] • 1 Grounding Wire [3] • 1 Connector [4] • 4 Screws [5] • 2 Bosses [6] 11. Free the harness from the Harness Guide. •...
  • Page 165 4. Parts Replacement and Cleaning 12. Remove the Pickup Cover Unit. • 2 Shafts [1] 13. Free the harness from the Harness Guide. • 5 Connectors [1] • 1 Screw [2] • 1 Round Shape Terminal [3] 14. Free the harness from the Harness Guide, and then remove the Harness Guide. •...
  • Page 166 4. Parts Replacement and Cleaning 15. Remove the fan. • 1 Connector [1] • 1 Screw [2] • 1 Boss [3] 16. Pass the Flat Cable through the Harness Cover [1], and free the cable from the Harness Guides [2]. 17.
  • Page 167 4. Parts Replacement and Cleaning 18. Remove the screws on the back side and remove the Bottom Cover. 19. Remove the White Plate and close the ADF. 20. Remove the screws.
  • Page 168 4. Parts Replacement and Cleaning 21. Place the Flat Cable onto the Feed Frame Unit. 22. Secure the Base Frame Unit and the Reader in place with tapes. CAUTION: By removing the Feed Frame Unit, the Base Frame Unit opens abruptly.
  • Page 169 4. Parts Replacement and Cleaning 23. Press the A part and remove the Feed Frame Unit.
  • Page 170 4. Parts Replacement and Cleaning CAUTION: • Because the glass of the CIS Holder locates under the Feed Frame Unit, be careful not to hit the Feed Frame Unit against the Base Frame Unit. • Be careful not to drop the Feed Frame Unit onto the Reader Glass. •...
  • Page 171 4. Parts Replacement and Cleaning ■ Procedure (Without Finisher Model) 1. Open the Feeder Cover [1]. 2. Remove the Original Tray [1]. • 2 Shafts [2]...
  • Page 172 4. Parts Replacement and Cleaning 3. Remove the Rear Upper Cover [1]. • 2 Screws [2] • 2 Bosses [3] 4. Remove the Flat Cable [2] from the Main Controller PCB [1]. • 1 Flat Cable [2] • 1 Harness Guide [3] 5.
  • Page 173 4. Parts Replacement and Cleaning 6. Remove the Screw [1] and the Grounding Wire [2]. • 1 Screw [1] • 1 Grounding Wire [2] • 1 Harness Guide [3]...
  • Page 174 4. Parts Replacement and Cleaning 7. Remove the ADF Rear Cover. • 2 Screws [1] • 2 Bosses [2] • 2 Hooks [3] CAUTION: • Be careful not to trap the harness [1] with the ADF Rear Cover. • Close the Harness Connection Cover [2] first, and then install the ADF Rear Cover.
  • Page 175 4. Parts Replacement and Cleaning 8. Remove the Link Arm [1]. 9. Remove the Separation Guide Unit [1]. • 1 Screw [2] • 1 Grounding Wire [3] • 1 Connector [4] • 4 Screws [5] • 2 Bosses [6] 10. Free the harness from the Harness Guide. •...
  • Page 176 4. Parts Replacement and Cleaning 11. Remove the Pickup Cover Unit. • 2 Shafts [1] 12. Free the harness from the Harness Guide. • 5 Connectors [1] • 1 Screw [2] • 1 Round Shape Terminal [3] 13. Free the harness from the Harness Guide, and then remove the Harness Guide. •...
  • Page 177 4. Parts Replacement and Cleaning 14. Remove the fan. • 1 Connector [1] • 1 Screw [2] • 1 Boss [3] 15. Pass the Flat Cable through the Harness Cover [1], and free the cable from the Harness Guides [2]. 16.
  • Page 178 4. Parts Replacement and Cleaning 17. Remove the screws on the back side and remove the Bottom Cover. 18. Remove the White Plate and close the ADF. 19. Remove the screws.
  • Page 179 4. Parts Replacement and Cleaning 20. Place the Flat Cable onto the Feed Frame Unit. 21. Secure the Base Frame Unit and the Reader in place with tapes. CAUTION: By removing the Feed Frame Unit, the Base Frame Unit opens abruptly.
  • Page 180 4. Parts Replacement and Cleaning 22. Press the A part and remove the Feed Frame Unit.
  • Page 181 4. Parts Replacement and Cleaning CAUTION: • Because the glass of the CIS Holder locates under the Feed Frame Unit, be careful not to hit the Feed Frame Unit against the Base Frame Unit. • Be careful not to drop the Feed Frame Unit onto the Reader Glass. •...
  • Page 182 4. Parts Replacement and Cleaning ■ Procedure 1. Open the Feeder Cover [1]. 2. Remove the Original Tray [1]. • 2 Shafts [2]...
  • Page 183 4. Parts Replacement and Cleaning 3. Remove the Rear Upper Cover [1]. • 2 Screws [2] • 2 Bosses [3] 4. Disconnect the Flat Cable. • 1 Guide [A] 5. Free the Flat Cable from the guide [B].
  • Page 184 4. Parts Replacement and Cleaning 6. Remove the ADF Rear Cover. • 2 Screws [1] • 2 Bosses [2] • 2 Hooks [3] CAUTION: • Be careful not to trap the harness [1] with the ADF Rear Cover. • Close the Harness Connection Cover [2] first, and then install the ADF Rear Cover.
  • Page 185 4. Parts Replacement and Cleaning 7. Remove the Link Arm [1]. 8. Remove the Separation Guide Unit [1]. • 1 Screw [2] • 1 Grounding Wire [3] • 1 Connector [4] • 4 Screws [5] • 2 Bosses [6] 9. Free the harness from the Harness Guide. •...
  • Page 186 4. Parts Replacement and Cleaning 10. Remove the Pickup Cover Unit. • 2 Shafts [1] 11. Free the harness from the Harness Guide. • 5 Connectors [1] • 1 Screw [2] • 1 Round Shape Terminal [3] 12. Free the harness from the Harness Guide, and then remove the Harness Guide. •...
  • Page 187 4. Parts Replacement and Cleaning 13. Remove the fan. • 1 Connector [1] • 1 Screw [2] • 1 Boss [3] 14. Pass the Flat Cable through the Harness Cover [1], and free the cable from the Harness Guides [2]. 15.
  • Page 188 4. Parts Replacement and Cleaning 16. Remove the screws on the back side and remove the Bottom Cover. 17. Remove the White Plate and close the ADF. 18. Remove the screws.
  • Page 189 4. Parts Replacement and Cleaning 19. Place the Flat Cable onto the Feed Frame Unit. 20. Secure the Base Frame Unit and the Reader in place with tapes. CAUTION: By removing the Feed Frame Unit, the Base Frame Unit opens abruptly.
  • Page 190 4. Parts Replacement and Cleaning 21. Press the A part and remove the Feed Frame Unit.
  • Page 191: Removing The Cis Holder

    4. Parts Replacement and Cleaning CAUTION: • Because the glass of the CIS Holder locates under the Feed Frame Unit, be careful not to hit the Feed Frame Unit against the Base Frame Unit. • Be careful not to drop the Feed Frame Unit onto the Reader Glass. •...
  • Page 192 4. Parts Replacement and Cleaning ■ Procedure 1. Remove the 2 screws and 1 spring. • 2 Hooks [1] 2. Remove the Drive Support Plate. • 2 Belts [1] • 3 Shaft Supports [2] 3. Actions after Parts Replacement “Installing the Drive Support Plate” on page 188 4.
  • Page 193 4. Parts Replacement and Cleaning 5. Remove the Lead Sensor Unit. • 1 Screw [1] • 1 Boss [2] • 1 Hook [3] • 1 Flag [4] NOTE: When installing the Lead Sensor Unit, be sure to pass the shaft [A] under the flag [4]. 6.
  • Page 194 4. Parts Replacement and Cleaning 7. Remove the CIS Adjustment Holder. • 1 Screw [1] CAUTION: When installing the CIS Adjustment Holder, be sure to install the screw so that it is aligned with the center of marking lines. 8. Remove the CIS Cover. •...
  • Page 195 4. Parts Replacement and Cleaning 9. Remove the 5 CIS Fixation Screws. 10. Disconnect the Flat Cable. 11. Remove the CIS Holder.
  • Page 196 4. Parts Replacement and Cleaning...
  • Page 197 4. Parts Replacement and Cleaning NOTE: Points of the CIS Holder Installation • Raise the Drive Frame. • Fit the CIS Adjustment Holder Retainer into the place. • Be sure that the bosses are fit into the holes on the CIS Holder.
  • Page 198 4. Parts Replacement and Cleaning CAUTION: Points of the CIS Holder Installation • Be sure that the Compression Spring is in contact with the side of the CIS Holder. ■ Installing the Drive Support Plate ● Procedure 1. Remove the Drive Release Coupling. 2.
  • Page 199 4. Parts Replacement and Cleaning 3. Install the 3 Shaft Supports. 4. Install the 2 shafts. • 2 Belts [1] NOTE: Be sure that the Electromagnetic Clutch is oriented in the direction as shown in the figure to make the installation of the Drive Support Plate easier.
  • Page 200 4. Parts Replacement and Cleaning 5. Install the Drive Support Plate. NOTE: • Pass the harness of the clutch through the hole on the Drive Support Plate. • Be sure to align the shaft with the Shaft Support. 6. Install the Clutch Rotation Stopper [1] and the bushing [2]. •...
  • Page 201 4. Parts Replacement and Cleaning 7. Install the screws. 8. Install the Drive Release Coupling while let the Drive Release Lever avoid contact with the coupling. 9. Set the spring. • 2 Hooks [1]...
  • Page 202: Controller System

    4. Parts Replacement and Cleaning Controller System Removing the Main Controller Sub Cover /Main Controller Cover ■ Preparation “ Removing the Rear Cover” on page 109 ■ Procedure CAUTION: Be sure not to drop off or shake the HDD while handling it.
  • Page 203: Removing The Hdd

    4. Parts Replacement and Cleaning Removing the HDD ■ Preparation “ Removing the Rear Cover” on page 109 “Removing the Main Controller Sub Cover /Main Controller Cover” on page 192 ■ Procedure Removing the Main Controller PCB ■ Preparation “ Removing the Rear Cover” on page 109 “...
  • Page 204 4. Parts Replacement and Cleaning...
  • Page 205: Removing The Low-voltage Power Supply Pcb

    4. Parts Replacement and Cleaning Removing the Low-Voltage Power Supply PCB ■ Preparation “ Removing the Fixing Assembly” on page 212 “ Removing the Rear Cover” on page 109 “ Removing the Left Rear Cover” on page 109...
  • Page 206: Removing The Inlet Unit

    4. Parts Replacement and Cleaning “Removing the Inlet Cover” on page 111 “ Removing the Main Controller PCB” on page 193 ■ Procedure Removing the Inlet Unit ■ Preparation “ Removing the Rear Cover” on page 109...
  • Page 207 4. Parts Replacement and Cleaning “ Removing the Left Rear Cover” on page 109 “ Removing the Main Controller PCB” on page 193 “Removing the Inlet Cover” on page 111 “Removing the FAX Unit” on page 199 ■ Procedure...
  • Page 208: Removing The Dc Controller Pcb

    4. Parts Replacement and Cleaning Removing the DC Controller PCB ■ Preparation “ Removing the Rear Cover” on page 109 “ Removing the Left Rear Cover” on page 109 ■ Procedure Removing the High-Voltage Power Supply PCB ■ Preparation 1. Pull out the Cassette1. “...
  • Page 209: Removing The Fax Unit

    4. Parts Replacement and Cleaning ■ Procedure Removing the FAX Unit ■ Preparation “ Removing the Rear Cover” on page 109 “ Removing the Left Rear Cover” on page 109 “Removing the Main Controller Sub Cover /Main Controller Cover” on page 192...
  • Page 210 4. Parts Replacement and Cleaning ■ Procedure...
  • Page 211 4. Parts Replacement and Cleaning...
  • Page 212 4. Parts Replacement and Cleaning CAUTION: Do not touch the speaker part[A] of the Fax unit.
  • Page 213: Controller System (finisher)

    4. Parts Replacement and Cleaning Controller System (Finisher) Removing the Finisher Controller PCB ■ Preparation “ Removing the Rear Cover” on page 109 “ Removing the Finisher Rear Cover” on page 119 ■ Procedure...
  • Page 214: Laser Exposure System

    4. Parts Replacement and Cleaning Laser Exposure System Removing the Laser Scanner Unit ■ Preparation “ Removing the Delivery Tray” on page 124 ■ Procedure...
  • Page 215: Image Formation System

    4. Parts Replacement and Cleaning Image Formation System Removing the Transfer Unit ■ Procedure...
  • Page 216: Removing The Developing Drive Unit

    4. Parts Replacement and Cleaning Removing the Developing Drive Unit ■ Preparation “ Removing the Rear Cover” on page 109 “ Removing the Left Rear Cover” on page 109 “ Removing the Main Controller PCB” on page 193 “ Removing the Fixing Assembly” on page 212 “Removing the Inlet Cover”...
  • Page 217 4. Parts Replacement and Cleaning...
  • Page 218 4. Parts Replacement and Cleaning CAUTION: When removing this unit, do not hold it flat as such parts as the gear may fall off.
  • Page 219: Removing The Lifter Drive Unit

    4. Parts Replacement and Cleaning CAUTION: Install the sensor part onto the position as shown in the figure. Removing the Lifter Drive Unit ■ Preparation 1. Pull out the Cassette1. “ Removing the Rear Cover” on page 109 “ Removing the Left Rear Cover” on page 109 “...
  • Page 220: Removing The Drum Motor Unit

    4. Parts Replacement and Cleaning Removing the Drum Motor Unit ■ Preparation “ Removing the Rear Cover” on page 109 “ Removing the Left Rear Cover” on page 109 “ Removing the Main Controller PCB” on page 193 “Removing the Inlet Cover” on page 111...
  • Page 221 4. Parts Replacement and Cleaning “ Removing the Low-Voltage Power Supply PCB” on page 195 ■ Procedure...
  • Page 222: Fixing System

    4. Parts Replacement and Cleaning Fixing System Removing the Fixing Assembly ■ Procedure Removing the Fixing Drive Unit ■ Preparation “ Removing the Fixing Assembly” on page 212 “ Removing the Rear Cover” on page 109 “ Removing the Left Rear Cover” on page 109 “Removing the Inlet Cover”...
  • Page 223 4. Parts Replacement and Cleaning...
  • Page 224: Pickup Feed System

    4. Parts Replacement and Cleaning Pickup Feed System Removing the Paper Delivery Unit ■ Preparation “ Removing the Finisher Rear Cover” on page 119 “ Removing the Finisher Left Rear Cover” on page 121 “ Removing the Staple Cover” on page 122 “...
  • Page 225: Removing The Main Drive Unit

    4. Parts Replacement and Cleaning Removing the Main Drive Unit ■ Preparation “ Removing the Rear Cover” on page 109 “ Removing the Left Rear Cover” on page 109 “ Removing the Main Controller PCB” on page 193 “Removing the Inlet Cover” on page 111 “...
  • Page 226 4. Parts Replacement and Cleaning ■ Procedure...
  • Page 227 4. Parts Replacement and Cleaning...
  • Page 228 4. Parts Replacement and Cleaning...
  • Page 229: Removing The Paper Pickup Unit

    4. Parts Replacement and Cleaning CAUTION: • Do not hit the gear on bottom of the Main Drive Unit to the host machine. • Check that the spring is installed at the position as shown in the figure. Removing the Paper Pickup Unit ■...
  • Page 230 4. Parts Replacement and Cleaning “Removing the Transfer Unit” on page 205 “ Removing the Right Lower Cover” on page 111 ■ Procedure...
  • Page 231 4. Parts Replacement and Cleaning NOTE: Installation Procedure 1. Put the cable through the hole as shown in the figure. 2. Push the lever while installing the Pickup Unit.
  • Page 232: Removing The Multi-purpose Tray Feed Roller

    4. Parts Replacement and Cleaning Removing the Multi-purpose Tray Feed Roller ■ Procedure NOTE: Do not touch the roller in the dirt fingers to prevent paper conveying performance from being deteriorated while replacing the part. NOTE: Initialize the part counter on the following user mode when replacing consumable part. •...
  • Page 233: Removing The Multi-purpose Tray Separation Roller

    4. Parts Replacement and Cleaning Removing the Multi-purpose Tray Separation Roller ■ Procedure NOTE: Do not touch the roller in the dirt fingers to prevent paper conveying performance from being deteriorated while replacing the part.
  • Page 234 4. Parts Replacement and Cleaning NOTE: Initialize the part counter on the following user mode when replacing consumable part. • COPIER > COUNTER > DRBL-1 > M-SP-RL...
  • Page 235: Pickup Feed System (finisher)

    4. Parts Replacement and Cleaning Pickup Feed System (Finisher) Removing the Jogger Unit ■ Preparation “ Removing the Staple Cover” on page 122 “ Removing the Finisher Rear Cover” on page 119 ■ Procedure Removing the Staple Unit ■ Preparation “...
  • Page 236: Removing The Finisher Fan

    4. Parts Replacement and Cleaning ■ Procedure Removing the Finisher Fan ■ Preparation “ Removing the Rear Cover” on page 109 “ Removing the Finisher Rear Cover” on page 119 ■ Procedure...
  • Page 237: Removing The Finisher Motor

    4. Parts Replacement and Cleaning Removing the Finisher Motor ■ Preparation “ Removing the Rear Cover” on page 109 “ Removing the Finisher Rear Cover” on page 119 “Removing the Finisher Fan” on page 226 ■ Procedure Upper Paper Feed Unit ■...
  • Page 238 4. Parts Replacement and Cleaning ■ Procedure...
  • Page 239: Lower Paper Feed Unit

    4. Parts Replacement and Cleaning Lower Paper Feed Unit ■ Preparation “ Removing the Finisher Rear Cover” on page 119 “ Removing the Finisher Left Rear Cover” on page 121 “ Removing the Staple Cover” on page 122 “ Removing the Staple Unit” on page 225 “Removing the Jogger Unit”...
  • Page 240 4. Parts Replacement and Cleaning ■ Procedure...
  • Page 241 4. Parts Replacement and Cleaning...
  • Page 242: Adjustment

    Adjustment Pickup Feed System......233 Actions at Parts Replacement...235...
  • Page 243: Pickup Feed System

    5. Adjustment Pickup Feed System Image Position Adjustment ■ Cassette Left Edge Margin Adjustment (1st Side) CAUTION: • Check the left edge margin with TYPE=5, black halftone. • When printing duplicate copies, 1st side is printed to the front of paper and 2nd side is printed to the back of paper. Copy from the cassette, and check that the left edge margin (L1) is within 2.5 +/- 1.5mm (for LTR/LGL: 4.2 +/- 1.5 mm).
  • Page 244 5. Adjustment ■ Leading Edge Margin Adjustment (1st Side) CAUTION: • Check the left edge margin with TYPE=5, black halftone. • When printing duplicate copies, 1st side is printed to the front of paper and 2nd side is printed to the back of paper. Copy from the cassette, and check that the left edge margin (L1) is within 4.0 +/- 2.0mm.
  • Page 245: Actions At Parts Replacement

    5. Adjustment Actions at Parts Replacement Hard Disc ■ Overview The following describes the tasks when replacing the HDD. Note that procedures to backup/restore the data in the HDD is required when replacing the HDD. Perform backup/restoration based on the following. Backup List Backup target data Backup Method...
  • Page 246 5. Adjustment Backup target data Backup Method User Service Power OFF (excluding DCM) Unsent documents (documents waiting to be sent with the Delayed Send mode) Job logs Audit Log Yes*6 Key Pair and Server Certificate in Certificate Settings in TCP/IP Settings in Yes*9 Network Set-tings in System Settings (from the Additional Functions screen)
  • Page 247: Main Controller Pcb

    5. Adjustment ■ Actions after Parts Replacement 1. HDD format Start the machine in safe mode, and format all partitions using SST or a USB memory. 2. Turning OFF and ON the main power switch. 3. Restoring the backup data 4.
  • Page 248: After Replacing The Copyboard Glass

    5. Adjustment After Replacing the Copyboard Glass ■ Aftter Replacing 1. Enter the value (XXXXYYYYZZZZ) shown on the Barcode Label affixed at the upper right of the Copyboard. COPIER > ADJUST > CCD > W-PLT-X COPIER > ADJUST > CCD > W-PLT-Y COPIER >...
  • Page 249: After Replacing The Scanner Unit (back)

    5. Adjustment 8. Write down the following service mode values on the service label for the Reader (on the Front Door of the host machine). COPIER > ADJUST > CCD > MTF-xxx COPIER > ADJUST > CCD > MTF2-xxx 9. In the following service mode, perform the reading start position adjustment as needed. 1.
  • Page 250: After Replacing Touch Panel/control Panel Cpu Pcb/lcd Unit

    5. Adjustment 8. Execute the following service modes to adjust the reading start position as needed. COPIER > ADJUST > ADJ-XY > ADJ-S: Adjustment of the Reader shading position COPIER > ADJUST > ADJ-XY > ADJ-Y-DF: Adjustment of the reading start position (DADF, front side, horizontal scanning direction) COPIER >...
  • Page 251: Troubleshooting

    Troubleshooting Initial Check........242 Test Print...........243 Debug Log.........248...
  • Page 252: Initial Check

    6. Troubleshooting Initial Check Initial check items list Item Detail Check Site Environment The voltage of the power supply is as rated (±10%). The site is not a high temperature / humidity environment (near a water faucet, water boiler, humidifi er), and it is not in a cold place. The machine is not near a source of fi re or dust.
  • Page 253: Test Print

    6. Troubleshooting Test Print Overview Pattern Image check item TYPE Grada- Fog- Trans- Black White Uneven Uneven Right Side Shock Magnifi- tion ging fer fail- line line pitch density angle regis- cation (rear/ accura- tration ratio front) Straigh t line accura- Normal copy/print...
  • Page 254: How To Use The Test Print

    6. Troubleshooting Pattern Image check item TYPE Grada- Fog- Trans- Black White Uneven Uneven Right Side Shock Magnifi- tion ging fer fail- line line pitch density angle regis- cation (rear/ accura- tration ratio front) Straigh t line accura- Halftone (density: 60H, 134- line screen or 141-line...
  • Page 255 6. Troubleshooting Check item Check method Assumed cause Right angle accura- Check whether lines in the horizontal/vertical scanning directions Feed system failure or Laser Scanner Unitfai- cy/Straight line accu- are paralleled to the paper and these lines are at right angles to lure is considered.
  • Page 256 6. Troubleshooting ■ Halftone (TYPE=5/6/11/12/13/14) NOTE: When outputting a halftone test print, be sure to use PG TYPE:6 except in the following cases. 1. When checking the image of side registration adjustment, use PG TYPE:11. 2. When the setting value of the following service mode is "2" (TBIC is used for both the photo part and the text part), use PG TYPE:5.
  • Page 257 6. Troubleshooting Check item Check method Assumed cause Transfer fail- Check the evenness of halftone density. Check whether Transfer system failure is considered. uneven image or foggy image appears. Uneven pitch Check whether lines appear on the image in the horizontal Drum failure, developing system failure, laser exposure scanning direction.
  • Page 258: Debug Log

    6. Troubleshooting Debug Log Function Overview As for debug log, following logs are available: continuous log that saves the operation log, automatic log that is saved when an event occurs, manual log which is collected and saved each time at log saving, packet log, and key operation log. Host machine Host machine Main Controller...
  • Page 259 • When the failure occurs only at the customer's site and cannot be reproduced by the department in charge of quality management or Canon Inc. ■ Sublogs Sublog is the general term for the unified logs for analyzing problem in which operation histories of software modules are compiled as debug logs.
  • Page 260 6. Troubleshooting [Settings/Registration] > Management Settings > License/Other > Register License NOTE: To register a license, it is necessary to request the Support Dept. of the sales company to issue a license. CAUTION: When collecting network packet logs using this function, be sure to obtain user's permission in advance by explaining about CAUTION: In the case of a heavy-load network environment, some of the packets may be left uncollected.
  • Page 261 6. Troubleshooting ■ Flow of Determining the Procedure for Collecting Logs Check the following flow to determine the procedure for collecting logs according to the type of problem. Service call for trouble Does the problem repeat restart? Key operation logs need to be collected Does the problem cause the Control Panel to be locked?
  • Page 262: Saving And Collecting Debug Logs

    6. Troubleshooting Procedure for Collecting Logs Log Collection Procedure List Problem Details of Problem DEBUG SRAM Procedure for Obtaining Logs Case PCB ASS'Y Board Case A Problem that repeats re- Necessary 1. Refer to “Preparation” on page 254 and make the preparations such start as installing the DEBUG SRAM PCB ASS'Y Board or change the set- tings.
  • Page 263 6. Troubleshooting CAUTION: Be sure to check that the USB device has 1 GB or more of free space before collecting a log. If capacity of the USB device is insufficient, logs that failed to be saved will be deleted so that analysis of the symptom cannot be performed.
  • Page 264 6. Troubleshooting 5. Collecting log files Start the machine in download mode, and save (collect) the log files to a USB device or a PC. CAUTION: In the case of analysis using Sublog, the following information needs to be obtained together with the Sublog. •...
  • Page 265 6. Troubleshooting 3. Refer to “Flow of Determining the Procedure for Collecting Logs” on page 251 and when it is judged that collection of the network packet logs is required, enable the network packet log collection function by following the procedure shown below and start the function.
  • Page 266 6. Troubleshooting NOTE: • A value between 0 and 99999 can be set, but make sure to set the value instructed by the Support Dept. of your sales company. Operations are not guaranteed when value other than the above is set. •...
  • Page 267 6. Troubleshooting Setting the payload drop function 1. To enable this setting, set "1" in the following service mode (Lv.2). COPIER > TEST > NET-CAP > PAYLOAD • 0: Not drop the payload (factory default settings) • 1: Drop the payload The obtained packet data includes a header part and data part.
  • Page 268 6. Troubleshooting 2. Check that "Storing System Information..." is displayed on the Control Panel. • For platform version 3.7 or later, following screen is displayed. Save screen for platform version 3.7 or later • For the platform version 3.6 or earlier, following message is displayed. Massage during saving logs for platform version 3.6 or earlier CAUTION: •...
  • Page 269 6. Troubleshooting 1. Execute the following service mode to save report files to the HDD. COPIER > Function > MISC-P > RPT-FILE 2. Execute the following service mode with the USB device connected to the host machine to collect the report stored in the HDD into the USB device.
  • Page 270 6. Troubleshooting 2. Execute the following service mode. COPIER > Function > SYSTEM > DOWNLOAD 3. The host machine will enter download mode. Press [8] on the Numeric Keypad. [ [ [ [ [ [ [ [ Root Menu (USB) <v25.12> ] ] ] ] ] ] ] ] (v25.12) ------------------------------------------------------- [ 1 ] : Select Version [ 4 ] : Clear/Format...
  • Page 271 6. Troubleshooting 6. When downloading the log files is complete, the following message will appear. Press any key. --- Please press any keys --- [68/102]20170405_0949-57-ZZZ00000-2512-clog.bin [69/102]20170405_0908-19-ZZZ00000-2512-clog.bin [70/102]20170404_1822-52-ZZZ00000-2512-clog.bin [71/102]20170404_1702-57-ZZZ00000-2512-clog.bin [97/102]20170322_1324-37-ZZZ00000-2512-clog.bin [98/102]20170322_1204-56-ZZZ00000-2512-clog.bin [99/102]20170322_1102-52-ZZZ00000-2512-clog.bin [100/102]20170322_0954-48-ZZZ00000-2512-clog.bin [101/102]20170322_0848-16-ZZZ00000-2512-clog.bin [102/102]20170322_0803-33-ZZZ00000-2512-clog.bin Sub log full Download OK. ---Please press any keys--- Do not turn OFF the power without..
  • Page 272 6. Troubleshooting 4. Check that continuous logs are stored in the device. When connection with the device is completed, the screen shown below will appear. Select [Upload Data]. The set of data stored in the device is shown on the right. Click "+" at "Log" to expand the tree, and check that there are continuous logs (date_model number_clog.bin).
  • Page 273 6. Troubleshooting ● Checking the Saved Files NOTE: If log files are stored in the USB flash drive, the path to the storage destination is different by the platform version. Platform version prior to 3.7 They are stored in the root directory of USB flash drive. Platform version 3.7 or later Folders of "iA_sublog"...
  • Page 274 6. Troubleshooting 20170322_0803-33-ZZZ00000-2512-clog.bin 20170322_0848-16-ZZZ00000-2512-clog.bin 20170322_0954-48-ZZZ00000-2512-clog.bin 20170322_1102-52-ZZZ00000-2512-clog.bin 20170413_1408-46-ZZZ00000-2512-clog.bin 20170413_1409-12-ZZZ00000-2512-clog.bin 20170413_1455-57-ZZZ00000-2512-clog.bin 20170414_00-26-ZZZ00000-V2512_SAFE.bin 20170414_0843-44-ZZZ00000-2512-clog.bin LOGLIST.TXT sxldlog_2017-04-14_00-28-22.bin 20161013_1733-36_ZZZ99999_1406_clog.bin Serial Number Data and time when a file Firmware Version was archived (year, month, Identification indicating day, hour, minute, second). that it is a continuous log File name of continuous log How to check the manual log files and automatic (event) log files The manual log files and automatic (event) log files are stored in the log file storage location.
  • Page 275: Service Mode Relating To Debug Logs

    6. Troubleshooting 20161012_14-48_ZZZ99999_V1406_Fatal00-exception Serial Number Data and time when Cause of occurrence Firmware Version an even occurred (year, month, day, hour, minute, second). 20161012_14-48_ZZZ99999_V1406_ServiceCall-E719-0031 Cause of occurrence Serial Number Data and time when Firmware Version an even occurred (year, month, day, hour, minute, second). File name of automatic log How to check the network packet log files The network packet log file is stored in the "NC + date"...
  • Page 276 6. Troubleshooting NOTE: If log collection is continued or setting change is repeated when an abnormality is found in operation of the function related to debug logs, temporary files or log files may be remained in the machine. In that case, execute "DEFAULT" in service mode to clear the settings related to debug logs and repeat the operation again.
  • Page 277: Error/jam/alarm

    Error/Jam/Alarm Overview........... 268 Error Code.........271 Error Code (FAX)......324 Alarm Code........327 Jam Code..........336...
  • Page 278: Overview

    7. Error/Jam/Alarm Overview This section describes the error codes that are displayed when failure has occurred. The codes are divided into three categories. Code types Description Reference Error Codes This code is displayed when a failure caused by the host machine “Error Code”...
  • Page 279: Points To Note When Clearing Mn-con

    7. Error/Jam/Alarm Display Paper Size Display Paper Size LEGAL LETTER A3FB A3FULLBLEED EXECUTIVE STMT STATEMENT 10x8 10x8 12x18 12x18 13x19 13x19 I-B0 ISOB0 15x11 15x11 I-B1 ISOB1 17x22 17x22 I-B2 ISOB2 18x24 18x24 I-B3 ISOB3 A-FLS Australian-FOOLSCAP I-B4 ISOB4 ALGL Argentina-LEGAL I-B5 ISOB5...
  • Page 280: Points To Note When Clearing Hdd

    7. Error/Jam/Alarm • Clearing MN-CON will clear the service mode setting values. Be sure to enter the service mode setting values again in accordance with the configuration of the options of the host machine and requests from the user. • When clearing MN-CON while any login application other than User Authentication is, error such as not displayed login screen occurred.
  • Page 281: Error Code

    7. Error/Jam/Alarm Error Code Error Code Details E000-0001-05 Fixing Assembly: Temperature rise failure Detection Description The Fixing Assembly does not reach the specified temperature within the specified time after cold starting. Remedy [Related parts] - Fixing Assembly - Harness between the DC Controller PCB and the Drawer Connector - DC Controller PCB [Remedy] Check/replace the related harness/cable, connector and parts.
  • Page 282 7. Error/Jam/Alarm E004-0004-05 Mismatching Fixing Type Detection Description - "Fixing Assembly Absence" was detected as a result of the Fixing Assembly Connection Determination - The temperature of the Main Thermistor and the Sub Thermistor was lower than the specified level. Remedy [Related parts] - Fixing Assembly...
  • Page 283 7. Error/Jam/Alarm E015-0001-05 Cassette 1 Lifter Motor error Detection Description The paper surface could not be detected by the Paper Surface Sensor after the Lifter Motor was driven. Remedy [Related parts] - Cassette 1 Lifter Motor (M3) - DC Controller PCB [Remedy] Check/replace the related harness/cable, connector and parts.
  • Page 284 7. Error/Jam/Alarm E015-0003-05 Cassette 3 Lifter Motor error Detection Description The paper surface could not be detected by the Paper Surface Sensor after the Lifter Motor was driven. Remedy [Related parts] - Cassette 3 Lifter Motor - DC Controller PCB [Remedy] Check/replace the related harness/cable, connector and parts.
  • Page 285 7. Error/Jam/Alarm E066-0001-05 Environment Sensor Abnormal Warning Detection Description When the Environment Sensor detects an AD value of 0 to 60 or 220 to 225 Remedy [Related parts] - Environment Sensor (TH4200) E100-0004-05 Laser Scanner error Detection Description The light intensity settings to the Laser Driver failed. Remedy [Related parts] - Laser Scanner Unit...
  • Page 286 7. Error/Jam/Alarm E202-0001-04 Scanner Unit HP error Detection Description The HP of the Scanner Unit could not be detected when starting scanning operation. Remedy [Related parts] R1.00 - Harness between the CIS HP Sensor (J4205) and the Main Controller PCB (UN81/J4005) - Harness between the Reader Motor (J4305) and the Main Controller PCB (UN81/J4005) - Harness between the Main Controller PCB (J4507) and the Low-voltage Power Supply PCB - CIS HP Sensor...
  • Page 287 7. Error/Jam/Alarm E246-0005-00 System error Detection Description System error Remedy Contact to the sales company. E247-0001-00 System error Detection Description System error Remedy Contact the service company office E247-0002-00 System error Detection Description System error Remedy Contact to the sales company. E247-0003-00 System error Detection Description...
  • Page 288 7. Error/Jam/Alarm E280-0002-04 Scanner Unit communication error Detection Description Disconnection of FFC between the Main Controller and the Scanner Unit (front) was detected. Remedy [Related parts] R1.00 - Harness between the Scanner Unit (front) and the Main Controller PCB - Scanner Unit (front) - Main Controller PCB [Remedy] Check/replace the related parts.
  • Page 289 7. Error/Jam/Alarm E302-0101-04 Error in paper back white shading Detection Description An error in the shading value was detected at white shading. Remedy [Related parts] R1.00 - Harness between the Scanner Unit (back) and the Main Controller PCB - Scanner Unit (back) - ADF UNIT - Main Controller PCB [Remedy] Check/replace the related parts.
  • Page 290 7. Error/Jam/Alarm E315-0033-00 Image process device timeout error Detection Description Processing to clear image data in the memory was not completed normally within the specified period of time (120 sec). Remedy Perform the following in the order while checking whether the error is cleared. 1.
  • Page 291 7. Error/Jam/Alarm E315-0540-00 Image process device error Detection Description An error occurred during decompression of JPEG. Remedy Perform the following in the order while checking whether the error is cleared. 1. Reinstall the latest system software using SST or a USB flash drive. 2.
  • Page 292 7. Error/Jam/Alarm E355-0002-00 System error Detection Description System error Remedy Contact to the sales company. E355-0003-00 System error Detection Description System error Remedy Contact to the sales company. E355-0004-00 System error Detection Description System error Remedy Contact to the sales company. E412-0005-04 Fan error Detection Description...
  • Page 293 7. Error/Jam/Alarm E531-8002-02 Staple failure Detection Description The Staple Unit does not return to the HP within the specified period of time from the operation start of the Staple Motor. Remedy [Related parts] - Jogger Unit - Finisher Controller PCB - Harness between the Finisher Controller PCB and the DC Controller PCB - DC Controller PCB [Remedy] Check/replace the related harness/cable, connector and parts.
  • Page 294 7. Error/Jam/Alarm E577-8001-02 Y Alignment Motor failure Detection Description When Y Alignment Motor is operated, the Y Alignment Motor HP Sensor does not change. Remedy [Related parts] - Upper Feed Unit - Finisher Controller PCB - Harness between the Finisher Controller PCB and the DC Controller PCB - DC Controller PCB [Remedy] Check/replace the related harness/cable, connector and parts.
  • Page 295 7. Error/Jam/Alarm E602-0111-00 HDD error Detection Description An error was detected in the PDL-related file storage area. (File could not be written in the HDD after startup or I/O error after startup) Remedy [Related parts] R2.00 - Harness between the Main Controller PCB and the HDD - HDD - Main Controller PCB [Remedy] Perform the following in the order while checking whether the error is cleared.
  • Page 296 7. Error/Jam/Alarm E602-0211-00 HDD error Detection Description An error was detected in the storage area of image data after startup. (File could not be written in the HDD after startup or I/O error after startup) Remedy [Related parts] R2.00 - Harness between the Main Controller PCB and the HDD - HDD - Main Controller PCB [Remedy] Perform the following in the order while checking whether the error is cleared.
  • Page 297 7. Error/Jam/Alarm E602-0311-00 HDD error Detection Description An error was detected in the MEAP-related area. (File could not be written in the HDD after startup or I/O error after startup) Remedy [Related parts] R2.00 - Harness between the Main Controller PCB and the HDD - HDD - Main Controller PCB [Remedy] Perform the following in the order while checking whether the error is cleared.
  • Page 298 7. Error/Jam/Alarm E602-0411-00 HDD error Detection Description Logical partition error was detected. (File could not be written in the HDD after startup or I/O error after startup) Remedy [Related parts] R2.00 - Harness between the Main Controller PCB and the HDD - HDD - Main Controller PCB [Remedy] Perform the following in the order while checking whether the error is cleared.
  • Page 299 7. Error/Jam/Alarm E602-0511-00 HDD error Detection Description An error was detected in the storage area of image data after startup. (File could not be written in the HDD after startup or I/O error after startup) Remedy [Related parts] R2.00 - Harness between the Main Controller PCB and the HDD - HDD - Main Controller PCB [Remedy] Perform the following in the order while checking whether the error is cleared.
  • Page 300 7. Error/Jam/Alarm E602-0611-00 HDD error Detection Description An error was detected in the storage area of image data after startup. (File could not be written in the HDD after startup or I/O error after startup) Remedy [Related parts] R2.00 - Harness between the Main Controller PCB and the HDD - HDD - Main Controller PCB [Remedy] Perform the following in the order while checking whether the error is cleared.
  • Page 301 7. Error/Jam/Alarm E602-0711-00 HDD error Detection Description An error was detected in general application temporary area (temporary file). (File could not be written in the HDD after startup or I/O error after startup) Remedy [Related parts] R2.00 - Harness between the Main Controller PCB and the HDD - HDD - Main Controller PCB [Remedy] Perform the following in the order while checking whether the error is cleared.
  • Page 302 7. Error/Jam/Alarm E602-0811-00 HDD error Detection Description An error was detected in the general application-related area. (File could not be written in the HDD after startup or I/O error after startup) Remedy [Related parts] R2.00 - Harness between the Main Controller PCB and the HDD - HDD - Main Controller PCB [Remedy] Perform the following in the order while checking whether the error is cleared.
  • Page 303 7. Error/Jam/Alarm E602-0911-00 HDD error Detection Description An error was detected in PDL spool data (temporary file). (File could not be written in the HDD after startup or I/O error after startup) Remedy [Related parts] R2.00 - Harness between the Main Controller PCB and the HDD - HDD - Main Controller PCB [Remedy] Perform the following in the order while checking whether the error is cleared.
  • Page 304 7. Error/Jam/Alarm E602-1011-00 HDD error Detection Description An error was detected in the SEND-related area. (File could not be written in the HDD after startup or I/O error after startup) Remedy [Related parts] R2.00 - Harness between the Main Controller PCB and the HDD - HDD - Main Controller PCB [Remedy] Perform the following in the order while checking whether the error is cleared.
  • Page 305 7. Error/Jam/Alarm E602-1111-00 HDD error Detection Description An error was detected in the update-related area. (File could not be written in the HDD after startup or I/O error after startup) Remedy [Related parts] R2.00 - Harness between the Main Controller PCB and the HDD - HDD - Main Controller PCB [Remedy] Perform the following in the order while checking whether the error is cleared.
  • Page 306 7. Error/Jam/Alarm E602-1211-00 HDD error Detection Description An error was detected in the license-related area. (File could not be written in the HDD after startup or I/O error after startup) Remedy [Related parts] R2.00 - Harness between the Main Controller PCB and the HDD - HDD - Main Controller PCB [Remedy] Perform the following in the order while checking whether the error is cleared.
  • Page 307 7. Error/Jam/Alarm E602-1371-00 System verification error Detection Description At startup, a verification error occurred due to invalid data of a MEAP login application. Remedy [Remedy] 1. Set the following service mode setting value to 1: COPIIER > OPTION > USER > MEAPSAFE 2.
  • Page 308 7. Error/Jam/Alarm E602-1701-00 HDD error Detection Description An error was detected in the debug log area. (Initialization failed at startup or I/O error at startup) When this error occurs, the system has not been started normally. Therefore, it may not be recorded in the error log.
  • Page 309 7. Error/Jam/Alarm E602-1801-00 HDD error Detection Description An error was detected in the image data storage area in Advanced Box. (Initialization failed at startup or I/O error at startup) When this error occurs, the system has not been started normally. Therefore, it may not be recorded in the error log.
  • Page 310 7. Error/Jam/Alarm E602-1901-00 HDD error Detection Description An error was detected in the storage area of data for printing. (Initialization failed at startup or I/O error at startup) When this error occurs, the system has not been started normally. Therefore, it may not be recorded in the error log.
  • Page 311 7. Error/Jam/Alarm E602-2001-00 HDD error Detection Description Mismatch on encryption operation Remedy Perform the following in the order while checking whether the error is cleared. 1. Check that the Main Controller PCB is installed properly. 2. Turn ON the main power, and check whether the error is cleared. 3.
  • Page 312 7. Error/Jam/Alarm E602-FF11-00 HDD error Detection Description An unidentified HDD error was detected after startup. Remedy [Related parts] R2.00 - Main Controller PCB - HDD [Reference] For backup and restoration, refer to "Appendix> Backup Data List" in the System Service Manual. [Remedy] Perform the following in the order while checking whether the error is cleared.
  • Page 313 7. Error/Jam/Alarm E614-0002-00 Error in system on the Flash PCB Detection Description The file system could not be initialized normally at startup. When this error occurs, the system has not been started normally. Therefore, it may not be recorded in the error log. Remedy [Related parts] R2.00 - Flash PCB...
  • Page 314 7. Error/Jam/Alarm E614-0074-00 Start system verification function error Detection Description At startup in safe mode, an error may occur due to invalid data of the firmware for safe mode startup. When this error occurs, the system has not been started normally. Therefore, it is not recorded in the error log.
  • Page 315 7. Error/Jam/Alarm E614-0211-00 Error in system on the Flash PCB Detection Description An error was detected in the system area. (File could not be written in the Flash PCB after startup or I/O error after startup) Remedy [Related parts] R2.00 - Flash PCB - Main Controller PCB [Remedy] Perform the following in the order while checking whether the error is cleared.
  • Page 316 7. Error/Jam/Alarm E614-0411-00 Error in system on the Flash PCB Detection Description Logical partition error was detected. (File could not be written in the Flash PCB after startup or I/O error after startup) Remedy [Related parts] R2.00 - Flash PCB - Main Controller PCB [Remedy] Perform the following in the order while checking whether the error is cleared.
  • Page 317 7. Error/Jam/Alarm E614-0601-00 Error in system on the Flash PCB Detection Description An error was detected in the license-related area. (Initialization failed at startup or I/O error at startup) When this error occurs, the system has not been started normally. Therefore, it may not be recorded in the error log.
  • Page 318 7. Error/Jam/Alarm E614-0711-00 Error in file system on the Flash PCB Detection Description An error was detected in system setting value (service mode, etc.) storage area. (File could not be written in the Flash PCB after startup or I/O error after startup) Remedy [Related parts] R2.00 - Flash PCB...
  • Page 319 7. Error/Jam/Alarm E614-4003-00 Error in system on the Flash PCB Detection Description The OS boot loader was not found. When this error occurs, the system has not been started normally. Therefore, it may not be recorded in the error log. Remedy Perform the following in the order while checking whether the error is cleared.
  • Page 320 7. Error/Jam/Alarm E614-9002-00 Error in system on the Flash PCB Detection Description Setting file error was detected at startup. When this error occurs, the system has not been started normally. Therefore, it may not be recorded in the error log. Remedy Perform the following in the order while checking whether the error is cleared.
  • Page 321 7. Error/Jam/Alarm E615-0001-00 Error in self-diagnosis of the encryption module Detection Description An error was detected in self-diagnosis of the encryption library. Remedy [Remedy] Perform the following in the order while checking whether the error is cleared. - Reinstall the necessary application software and restore the backup data once the error is cleared.
  • Page 322 7. Error/Jam/Alarm E674-0020-07 Fax Board communication error Detection Description An error occurred in the modem IC used for fax. Remedy [Related parts] R1.00 - Harness between the Fax Board and the Main Controller PCB - Fax Board - Main Controller PCB [Remedy] Check/replace the related harness/cable, connector and parts.
  • Page 323 7. Error/Jam/Alarm E677-0080-00 Print server error Detection Description Error is detected at the Mother Board check when print server is started. Remedy 1. Check the cable connection and turn OFF and then ON the power. 2. Reinstall the print server (For details, refer to "Service Manual image PASS P2.") E713-0000-02 UFDI communication error.
  • Page 324 7. Error/Jam/Alarm E719-0041-00 Coin vendor error Detection Description Communication with the coin vendor could not be established at startup of the host machine. (Charge mode (COIN = 6) has been set.) Remedy 1. If it operates in charge mode (COIN = 6) - Check that it is the supported charging management equipment.
  • Page 325 7. Error/Jam/Alarm E732-0010-00 Communication error Detection Description A signal to start image transfer could not be detected at scanning although the specified period of time (120 sec) has passed. Remedy [Related parts] R1.00 - Harness between the READER ADF UNIT (J6, J5) and the Main Controller PCB (J4001, 4002) - READER ADF UNIT - Main Controller PCB [Remedy] Check/replace the related parts.
  • Page 326 7. Error/Jam/Alarm E732-0F21-00 Communication error Detection Description Communication error that can be recovered by reboot If it is detected again immediately after reboot, E732-0021 is generated. Remedy It is not necessary to perform a remedy because the machine is automatically rebooted after log collection.
  • Page 327 7. Error/Jam/Alarm E733-0010-05 Printer communication error Detection Description A communication error between the DC Controller PCB and the Main Controller PCB was detected. Remedy [Related parts] R1.00 - Harnesses between the DC Controller PCB and the Main Controller PCB - DC Controller PCB - Main Controller PCB [Remedy] Check/replace the related harness/cable, connector and parts.
  • Page 328 7. Error/Jam/Alarm E744-0004-00 Language file error Detection Description Switching to the language file in the HDD failed. Remedy Reinstall the correct language file using SST or USB memory reinstall the entire software. E744-2000-00 Controller firmware mismatch Detection Description Invalid controller firmware was detected. Remedy Replace the ECO-ID PCB with the one for this model.
  • Page 329 7. Error/Jam/Alarm E746-0032-00 TPM error Detection Description Mismatch of the TPM key was detected. Remedy Perform the following in the order while checking whether the error is cleared. 1. Format the HDD and reinstall the system software using SST or a USB flash drive. 2.
  • Page 330 7. Error/Jam/Alarm E748-2010-00 Flash PCB error / HDD error Detection Description IPL (startup program) was not found, or the HDD could not be recognized. Remedy [Related parts] R1.00 - Harnesses between the Main Controller PCB and the HDD - HDD - Flash PCB - Main Controller PCB [Remedy] Perform the following in the order while checking whether the error is cleared.
  • Page 331 7. Error/Jam/Alarm E748-7011-00 Start system verification function error Detection Description At startup, an error may occur due to invalid data of the OS boot loader on the flash PCB. When this error occurs, the system has not been started normally. Therefore, it is not recorded in the error log.
  • Page 332 7. Error/Jam/Alarm E805-0008-05 Duplex Fan error. Detection Description It was detected that the Finisher Fan was locked. Remedy Replacement of the Duplex Fan. E805-0009-05 Laser Scanner Fan error. Detection Description It was detected that the Laser Scanner Fan was locked. Remedy Replacement of the Laser Scanner Fan.
  • Page 333 7. Error/Jam/Alarm E996-0001-05 Error for collecting sequence jam log (Printer) Detection Description Error for collecting jam log (Printer) Remedy [Remedy] Collect debug log and contact to the sales company. [Reference] By setting "COPIER (LEVEL2)> OPTION> FNC-SW> JM-ERR-R" to "1", it is handled as an error instead of a jam from the first occurrence.
  • Page 334: Error Code (fax)

    7. Error/Jam/Alarm Error Code (FAX) How to View Fax Error Codes When the service mode #1 SSSW SW01 Bit0 is set to "1" after installing the Fax Board, service error code is output on the communication management report, reception result report, and error transmission report in the event that the communication is resulted in an error.
  • Page 335 7. Error/Jam/Alarm No.*1 No.*2 Description ##114 ##3114 at time of reception, RTN is transmitted. ##116 ##3116 [T/R] Disconnection of loop current was detected during communication. ##200 ##3200 at time of reception, no image carrier is detected for 5 sec. ##201 ##3201 [T/R] DCN is received outside the normal parity procedure.
  • Page 336 7. Error/Jam/Alarm No.*1 No.*2 Description ##755 ##3755 at time of ECM transmission, no meaningful signal is received after transmission of PPS-MPS, causing the procedural signal to be transmitted more than specified. ##757 ##3757 at time of ECM transmission, DCN is received after retransmission of PPS-MPS. ##758 ##3758 at time of ECM transmission, the procedural signal has been transmitted more than...
  • Page 337: Alarm Code

    7. Error/Jam/Alarm Alarm Code Alarm Code Details 00-0085 A notice of stat A. Operation / B. Cause / C. Remedy 00-0246 Error code display (4-digit) A. Operation / B. Cause / Soft counter PCB cannot write normally C. Remedy 00-0247 Error code display (4-digit) A.
  • Page 338 7. Error/Jam/Alarm 10-0098 Cartridge memory detection alarm A. Operation / B. Cause / Cause: Memory of cartridge could not be detected. C. Remedy Measures: 1. Remove and then install the Cartridge. 2. Check for any scar or soiling on the memory area of the Cartridge. 3.
  • Page 339 7. Error/Jam/Alarm 31-0106 For R&D A. Operation / B. Cause / C. Remedy 31-0116 For R&D A. Operation / B. Cause / C. Remedy 31-0126 For R&D A. Operation / B. Cause / C. Remedy 31-0136 For R&D A. Operation / B. Cause / C.
  • Page 340 7. Error/Jam/Alarm 37-0004 For R&D A. Operation / B. Cause / C. Remedy 37-0005 For R&D A. Operation / B. Cause / C. Remedy 37-0006 For R&D A. Operation / B. Cause / C. Remedy 37-0007 For R&D A. Operation / B. Cause / C.
  • Page 341 7. Error/Jam/Alarm 43-0076 Fixing Assembly replacement completion alarm A. Operation / B. Cause / The counter of the Fixing Assembly was cleared. C. Remedy 43-0080 CST1 Pickup/Feeding Roller replacement completion alarm A. Operation / B. Cause / The counter of the CST1 Pickup/Feeding Roller was cleared. C.
  • Page 342 7. Error/Jam/Alarm 70-0087 Firmware combination mismatch A. Operation / B. Cause / Cause: An option with the firmware which version is newer than that of the firmware installed in C. Remedy the host machine was detected. It is an alarm when the automatic update cancellation message is displayed on the Control Panel.
  • Page 343 A. Operation / B. Cause / C. Remedy 79-0002 For R&D A. Operation / B. Cause / C. Remedy 79-0003 Canon-made PCL A. Operation / B. Cause / Overflow of work memory for translator C. Remedy 79-0004 Canon-made PCL A. Operation / B. Cause / Download overflow C.
  • Page 344 7. Error/Jam/Alarm 80-0003 For R&D A. Operation / B. Cause / C. Remedy 80-0004 For R&D A. Operation / B. Cause / C. Remedy 80-0007 For R&D A. Operation / B. Cause / C. Remedy 80-0008 For R&D A. Operation / B. Cause / C.
  • Page 345 7. Error/Jam/Alarm 81-0005 For R&D A. Operation / B. Cause / C. Remedy 81-0006 For R&D A. Operation / B. Cause / C. Remedy 81-0007 For R&D A. Operation / B. Cause / C. Remedy 83-0005 A. Operation / B. Cause / PDF memory full C.
  • Page 346: Jam Code

    7. Error/Jam/Alarm Jam Code Jam Type Type Overview of detection Check items (in arbitrary order) DELAY A delay jam occurs when a sensor was not turned • Remaining paper at the upstream of the target sensor ON although a specified period of time had passed •...
  • Page 347: Jam Screen Display Specification

    7. Error/Jam/Alarm Jam screen display specification Due to one jam code being used for multiple options, the illustration for the different option may be displayed on the jam screen. In this case, "1/2" or similar information is displayed on top left side of the screen and this area can be pushed. This operation can be used to switch information on the screen.
  • Page 348: Adf / Reader

    7. Error/Jam/Alarm ACC ID Jam Code Type Sensor Name / Description Sensor ID 0B00 DOOR OP Door Open 0CF1 ERROR Error Avoidance Jam 0D00 OTHER Size Error ADF / Reader SR4204 M4201 CL4200 CL4201 SR4206 LED_EXIT JUSO(R) LED_DS JUSO(T) M4100 Wi-Fi Motion Sensor...
  • Page 349: Option Cassette

    7. Error/Jam/Alarm ACC ID Jam Code Type Sensor Name Sensor ID 0001 DELAY Registration Sensor 0002 STNRY Registration Sensor 0009 DELAY Document End Sensor SR4206 0010 STNRY Document End Sensor SR4206 0013 DELAY Delivery Sensor 0014 STNRY Delivery Sensor 0020 OTHER 0021 OTHER...
  • Page 350 7. Error/Jam/Alarm Cassette Feeding Unit-AR1 PS101 PS103 PS102 PS101 PS103 PS102 High Capacity Cassette Feeding Unit-D1 ACC ID Jam Code Type Sensor Name / Description Sensor ID 0102 DELAY CST 2 Vertical Path Sensor PS602/PS3/PS101 0103 DELAY CST 3 Vertical Path Sensor PS602/PS101 0104 DELAY...
  • Page 351: Inner Finisher

    7. Error/Jam/Alarm Inner Finisher PS207 PS206 PS205 PS204 PS202 PS201 PS203 PS211 PS212 PS209 PS210 PS208 ACC ID Jam Code Type Sensor Name / Description Sensor ID 0A0A POWER ON Staple Stacker Inlet Sensor PS210 0A0B POWER ON Staple Inlet Sensor PS203 0A0C POWER ON...
  • Page 352: Service Mode

    Service Mode Overview........... 343 COPIER (Service mode for printer)...360 FEEDER (ADF service mode)...548 BOARD (Option board setting mode) ............553 FAX (Serivce Mode for FAX).....554...
  • Page 353: Overview

    8. Service Mode Overview It is possible to see each item of service mode so that those who access to service mode can understand how to use them. The main types of this machine's service mode are shown below. Basic Operations This section describes the basic operation of service mode.
  • Page 354 8. Service Mode CAUTION: • Displayed language of the service mode contents can be selected from J/E/F/I/G/S/C/K/T. • The service mode contents can be upgraded using SST or a USB flash drive just like other system software. Example: COPIER > DISPLAY > VERSION screen 1.
  • Page 355 8. Service Mode By pressing <LEVEL 1> at the upper right of the screen while Level 1 screen is displayed, the screen is switched to Level 2 screen. NOTE: This key combination can be used to enter the Level 2 screen. •...
  • Page 356: Situation Mode

    8. Service Mode SITUATION Mode Situation mode has been implemented in this machine to improve workability and searchability at the site. This mode makes it possible to easily use the service mode appropriate for the scene at the site. The following items are available in situation mode. •...
  • Page 357 8. Service Mode 2. Select "SITUATION". 3. On the "SITUATION MODE" screen, select "Sensor Check". 4. Press a button according to the type of electrical component and the corresponding device type. Example: In the case of the Registration Sensor of the host machine, press the button (red dotted frame) at "COPIER"/"P- SENSOR".
  • Page 358 8. Service Mode 5. A list of electrical component types for the selected device is displayed. 6. Select an electrical component to display the details in the frame (red dotted frame) at the bottom of the screen. 7. Press the [i] button to display the screen showing the locations of electrical components. ■...
  • Page 359 8. Service Mode NOTE: The service mode used below utilizes the system where electrical components used are operated by control signals sent from the DC Controller. If a control signal is sent but the electrical component does not operate, a failure of the electrical component, open circuit of the cable for transmitting control signals, or poor contact of the connector is suspected.
  • Page 360 8. Service Mode 5. "ACTIVE" is displayed while the electrical component is driven. After the electrical component has been driven for a specified period of time, "OK!" is displayed if transmission of the drive signal succeeded, or "NG !" is displayed if failed.
  • Page 361: Security Support

    8. Service Mode Press the [i] button to display the screen showing the locations of electrical components. 6. The screen showing the locations of electrical components is displayed. Security Support A password can be specified to prevent unauthorized access to the service mode. Related Service Mode: Setting password type when the screen is switched to the service mode •...
  • Page 362 8. Service Mode ■ Procedure for Setting Password 1. Set "1" or "2" in the following service mode. • COPIER > OPTION > FNC-SW > PSWD-SW <Setting range> 0: No password [Default] 1: Service technician 2: System administrator + Service technician CAUTION: •...
  • Page 363 Remote Operation Viewer in order to prevent the user from performing unexpected operations. As shown in the figure below, the mask screen is displayed when this function is enabled. Canon Remote Operation Viewer screen Operation Panel...
  • Page 364 8. Service Mode • When this function is enabled, a mask screen is displayed on the Control Panel. When the function is disabled, the original screen is displayed again. Example of the displayed mask screen • This function is disabled when the following operations are performed. •...
  • Page 365: Service Mode Backup

    8. Service Mode • Exit the Remote Operation Viewer. • Disconnect the network (disconnect the network cable, disable the network function, etc.). • Shut down or restart the machine. Service Mode Backup Adjustment is made to every machine at the time of shipment to write the adjustment value in the service label. When replacing the DC Controller PCB or clearing RAM, the adjusted values of ADJUST and OPTION return to the default;...
  • Page 366 8. Service Mode Service Mode Content COPIER > Function > MISC-P > HIST-PRT Output of jam and error history COPIER > Function > MISC-P > USER-PRT Output of UI menu list COPIER > Function > MISC-P > D-PRINT Output of service mode (DISPLAY) COPIER >...
  • Page 367 8. Service Mode 4. Select service mode > Copier > Function > MISC-P > RPT2USB; and then press OK. NOTE: • If the downloaded file is opened as plain text, the paragraphs are misaligned, which makes it difficult to read the data. •...
  • Page 368 8. Service Mode 3. Execute Download mode > [5]: Download File > [4]: ServicePrint Download. ■ How to Export Service Print File to a PC Using SST The procedure for exporting the service print file to a PC using SST will now be described. (SST described in the procedure is Ver 4.72.) 1.
  • Page 369 8. Service Mode 3. Click the [Upload Data] button. iA4245 iA4245 iA4245 4. Select [Report] and click the [Start] button. iA4245 5. Specify the folder name to be saved and enter comments if necessary. Then click the [Store] button. iA4245 6.
  • Page 370: Copier (service Mode For Printer)

    8. Service Mode COPIER (Service mode for printer) DISPLAY (State display mode) ■ VERSION COPIER (Service mode for printer) > DISPLAY (State display mode) > VERSION DC-CON Display of DCON firmware version Detail To display the firmware version of DC Controller PCB. Use Case When upgrading the firmware Adj/Set/Operate Method...
  • Page 371 8. Service Mode COPIER (Service mode for printer) > DISPLAY (State display mode) > VERSION LANG-DE Display of German language file version Detail To display the version of German language file. Use Case When upgrading the firmware Adj/Set/Operate Method N/A (Display only) Display/Adj/Set Range 00.01 to 99.99 LANG-IT...
  • Page 372 8. Service Mode COPIER (Service mode for printer) > DISPLAY (State display mode) > VERSION LANG-KO Display of Korean language file version Detail To display the version of Korean language file. Use Case When upgrading the firmware Adj/Set/Operate Method N/A (Display only) Display/Adj/Set Range 00.01 to 99.99 LANG-NL...
  • Page 373 8. Service Mode COPIER (Service mode for printer) > DISPLAY (State display mode) > VERSION LANG-ZH Dspl of Chinese language file ver: smpl Detail To display the version of Chinese language file (simplified). Use Case When upgrading the firmware Adj/Set/Operate Method N/A (Display only) Display/Adj/Set Range 00.01 to 99.99...
  • Page 374 8. Service Mode COPIER (Service mode for printer) > DISPLAY (State display mode) > VERSION MEDIA-DE Dspl of German media information version Detail To display the version of German media information. Use Case When upgrading the firmware Adj/Set/Operate Method N/A (Display only) Display/Adj/Set Range 00.01 to 99.99 MEDIA-IT...
  • Page 375 8. Service Mode COPIER (Service mode for printer) > DISPLAY (State display mode) > VERSION MEDIA-ET Dspl of Estonian media information ver Detail To display the version of Estonian media information. Use Case When upgrading the firmware Adj/Set/Operate Method N/A (Display only) Display/Adj/Set Range 00.01 to 99.99 MEDIA-FI...
  • Page 376 8. Service Mode COPIER (Service mode for printer) > DISPLAY (State display mode) > VERSION MEDIA-SL Dspl of Slovenian media information ver Detail To display the version of Slovenian media information. Use Case When upgrading the firmware Adj/Set/Operate Method N/A (Display only) Display/Adj/Set Range 00.01 to 99.99 MEDIA-SV...
  • Page 377 8. Service Mode COPIER (Service mode for printer) > DISPLAY (State display mode) > VERSION FAX2/3/4 Dspl of 2/3/4-line FAX PCB ROM version Detail To display the ROM version of 2/3/4-line FAX PCB. Nothing is displayed if the PCB is not connected. Use Case When checking the version Adj/Set/Operate Method...
  • Page 378 8. Service Mode COPIER (Service mode for printer) > DISPLAY (State display mode) > VERSION LANG-TH Display of Thai language file version Detail To display the version of Thai language file. Use Case When upgrading the firmware Adj/Set/Operate Method N/A (Display only) Display/Adj/Set Range 00.01 to 99.99 LANG-VN...
  • Page 379 8. Service Mode COPIER (Service mode for printer) > DISPLAY (State display mode) > VERSION OPT-CAS3 Dspl option Cassette 3 firmware version Detail To display the firmware version of option Cassette 3. Use Case When checking the firmware version Adj/Set/Operate Method N/A (Display only) Display/Adj/Set Range 00.00 to 99.99...
  • Page 380 8. Service Mode COPIER (Service mode for printer) > DISPLAY (State display mode) > VERSION RPTL-NO Dspl RUI Portal Norwegian file version Detail To display the version of Norwegian language file for "Remote UI: Portal". Use Case When upgrading the firmware Adj/Set/Operate Method N/A (Display only) Display/Adj/Set Range...
  • Page 381 8. Service Mode COPIER (Service mode for printer) > DISPLAY (State display mode) > VERSION RPTL-RM Dspl RUI Portal Romanian file version Detail To display the version of Romanian language file for "Remote UI: Portal". Use Case When upgrading the firmware Adj/Set/Operate Method N/A (Display only) Display/Adj/Set Range...
  • Page 382 8. Service Mode COPIER (Service mode for printer) > DISPLAY (State display mode) > VERSION LANG-LT Dspl of Lithuanian language file version Detail To display the version of Lithuanian language file. Use Case When upgrading the firmware Adj/Set/Operate Method N/A (Display only) Display/Adj/Set Range 00.01 to 99.99 LANG-LV...
  • Page 383 8. Service Mode COPIER (Service mode for printer) > DISPLAY (State display mode) > ACC-STS SORTER Connect state of Finisher-related option Detail To display the connection state of Finisher-related options. Use Case When checking the connection of Finisher-related options Adj/Set/Operate Method N/A (Display only) Display/Adj/Set Range Left column (connection state of Finisher-related options): 1 to 5...
  • Page 384 8. Service Mode COPIER (Service mode for printer) > DISPLAY (State display mode) > ACC-STS IA-RAM Dspl of MNCON PCB 1 DDR2-SDRAM capacity Detail To display the memory (DDR2-SDRAM) capacity of the Main Controller PCB 1. Use Case When checking the memory capacity of the Main Controller PCB Adj/Set/Operate Method N/A (Display only) Unit...
  • Page 385 8. Service Mode ■ CST-STS COPIER (Service mode for printer) > DISPLAY (State display mode) > CST-STS TARGET-B Shading target value (B) Detail To display the shading target value of Blue. Use Case - When clearing the Reader-related RAM data/replacing the SATA Flash PCB - At scanned image failure Adj/Set/Operate Method N/A (Display only)
  • Page 386: I/o

    8. Service Mode ■ MISC COPIER (Service mode for printer) > DISPLAY (State display mode) > MISC TNRB-IDK Display of Bk-color Toner Container ID Detail To display the ID of Bk-color Toner Container that is installed to the machine Use Case When checking whether the barcode ID on the Toner Container is read correctly Adj/Set/Operate Method N/A (Display only)
  • Page 387 8. Service Mode COPIER (Service mode for printer) > ADJUST (Adjustment mode) > ADJ-XY ADJ-Y Adj read start pstn: Copyboard,horz scan Detail To adjust the image reading start position in the horizontal scanning direction at copyboard reading. As the value is incremented by 1, the image position is moved to the rear side by 0.1 mm. Decrease the value when the non-image width is larger than the standard value.
  • Page 388 8. Service Mode COPIER (Service mode for printer) > ADJUST (Adjustment mode) > ADJ-XY STRD-POS Adj frt side read pstn: DADF stream read Detail To adjust the Scanner Unit (Front) position in feed direction at DADF stream reading. As the value is changed by 1, the position moves by 0.1 mm. When clearing the Reader-related RAM data/replacing the SATA Flash PCB, enter the value of the service label on the reader.
  • Page 389 8. Service Mode ■ CCD COPIER (Service mode for printer) > ADJUST (Adjustment mode) > CCD W-PLT-X Stdrd White Plt white lvl data (X) entry Detail To enter the white level data (X) for the Standard White Plate. When clearing the Reader-related RAM data/replacing the SATA Flash PCB/replacing the Copyboard Glass, enter the value of barcode label which is affixed on the glass.
  • Page 390 8. Service Mode COPIER (Service mode for printer) > ADJUST (Adjustment mode) > CCD 100-RG RG clr displc correct: front, vert scan Detail To correct the color displacement between R and G lines in vertical scanning direction due to the Scanner Unit (Front).
  • Page 391 8. Service Mode COPIER (Service mode for printer) > ADJUST (Adjustment mode) > CCD 100DF-GB GB clr displc crrct:DADF,front,vert scan Detail To correct the color displacement between G and B lines in vertical scanning direction due to the Scanner Unit (Front) that occurs at DADF reading with 600 dpi. When clearing the Reader-related RAM data/replacing the SATA Flash PCB, enter the value of the service label on the reader.
  • Page 392 8. Service Mode COPIER (Service mode for printer) > ADJUST (Adjustment mode) > CCD DFTAR-B Enter shading target VL (B): front, 1st Detail To enter the shading target value of Blue on the front side at the first reading position at DADF stream reading.
  • Page 393 8. Service Mode COPIER (Service mode for printer) > ADJUST (Adjustment mode) > CCD DFTAR2-B Enter shading target VL (B): front, 2nd Detail To enter the shading target value of Blue on the front side at the second reading position at DADF stream reading.
  • Page 394 8. Service Mode COPIER (Service mode for printer) > ADJUST (Adjustment mode) > CCD MTF2-M3 MTF value 3 entry:DADF, front, horz scan Detail To enter the setting value 3 for calculating MTF filter coefficient in horizontal scanning direction on the front side at DADF stream reading. When clearing the Reader-related RAM data/replacing the SATA Flash PCB, enter the value of the service label on the reader.
  • Page 395 8. Service Mode COPIER (Service mode for printer) > ADJUST (Adjustment mode) > CCD MTF2-M6 MTF value 6 entry:DADF, front, horz scan Detail To enter the setting value 6 for calculating MTF filter coefficient in horizontal scanning direction on the front side at DADF stream reading. When clearing the Reader-related RAM data/replacing the SATA Flash PCB, enter the value of the service label on the reader.
  • Page 396 8. Service Mode COPIER (Service mode for printer) > ADJUST (Adjustment mode) > CCD MTF2-M9 MTF value 9 entry:DADF, front, horz scan Detail To enter the setting value 9 for calculating MTF filter coefficient in horizontal scanning direction on the front side at DADF stream reading. When clearing the Reader-related RAM data/replacing the SATA Flash PCB, enter the value of the service label on the reader.
  • Page 397 8. Service Mode COPIER (Service mode for printer) > ADJUST (Adjustment mode) > CCD MTF2-S3 MTF value 3 entry:DADF, front, vert scan Detail To enter the setting value 3 for calculating MTF filter coefficient in vertical scanning direction on the front side at DADF stream reading. When clearing the Reader-related RAM data/replacing the SATA Flash PCB, enter the value of the service label on the reader.
  • Page 398 8. Service Mode COPIER (Service mode for printer) > ADJUST (Adjustment mode) > CCD MTF2-S6 MTF value 6 entry:DADF, front, vert scan Detail To enter the setting value 6 for calculating MTF filter coefficient in vertical scanning direction on the front side at DADF stream reading. When clearing the Reader-related RAM data/replacing the SATA Flash PCB, enter the value of the service label on the reader.
  • Page 399 8. Service Mode COPIER (Service mode for printer) > ADJUST (Adjustment mode) > CCD MTF2-S9 MTF value 9 entry:DADF, front, vert scan Detail To enter the setting value 9 for calculating MTF filter coefficient in vertical scanning direction on the front side at DADF stream reading. When clearing the Reader-related RAM data/replacing the SATA Flash PCB, enter the value of the service label on the reader.
  • Page 400 8. Service Mode COPIER (Service mode for printer) > ADJUST (Adjustment mode) > CCD DFCH2R2 Complex chart No.2 data (R) entry: front Detail To derive the front/back side linearity, enter the Red data on the front side of No.2 image in DADF complex chart.
  • Page 401 8. Service Mode COPIER (Service mode for printer) > ADJUST (Adjustment mode) > CCD DFCH2G2 Complex chart No.2 data (G) entry: front Detail To derive the front/back side linearity, enter the Green data on the front side of No.2 image in DADF complex chart.
  • Page 402 8. Service Mode COPIER (Service mode for printer) > ADJUST (Adjustment mode) > CCD MTF-M2 MTF value 2 entry: Copyboard, horz scan Detail To enter the setting value 2 for calculating MTF filter coefficient in horizontal scanning direction at copyboard reading. When clearing the Reader-related RAM data/replacing the SATA Flash PCB, enter the value of the service label on the reader.
  • Page 403 8. Service Mode COPIER (Service mode for printer) > ADJUST (Adjustment mode) > CCD MTF-M5 MTF value 5 entry: Copyboard, horz scan Detail To enter the setting value 5 for calculating MTF filter coefficient in horizontal scanning direction at copyboard reading. When clearing the Reader-related RAM data/replacing the SATA Flash PCB, enter the value of the service label on the reader.
  • Page 404 8. Service Mode COPIER (Service mode for printer) > ADJUST (Adjustment mode) > CCD MTF-M8 MTF value 8 entry: Copyboard, horz scan Detail To enter the setting value 8 for calculating MTF filter coefficient in horizontal scanning direction at copyboard reading. When clearing the Reader-related RAM data/replacing the SATA Flash PCB, enter the value of the service label on the reader.
  • Page 405 8. Service Mode COPIER (Service mode for printer) > ADJUST (Adjustment mode) > CCD MTF-S2 MTF value 2 entry: Copyboard, vert scan Detail To enter the setting value 2 for calculating MTF filter coefficient in vertical scanning direction at copyboard reading. When clearing the Reader-related RAM data/replacing the SATA Flash PCB, enter the value of the service label on the reader.
  • Page 406 8. Service Mode COPIER (Service mode for printer) > ADJUST (Adjustment mode) > CCD MTF-S5 MTF value 5 entry: Copyboard, vert scan Detail To enter the setting value 5 for calculating MTF filter coefficient in vertical scanning direction at copyboard reading. When clearing the Reader-related RAM data/replacing the SATA Flash PCB, enter the value of the service label on the reader.
  • Page 407 8. Service Mode COPIER (Service mode for printer) > ADJUST (Adjustment mode) > CCD MTF-S8 MTF value 8 entry: Copyboard, vert scan Detail To enter the setting value 8 for calculating MTF filter coefficient in vertical scanning direction at copyboard reading. When clearing the Reader-related RAM data/replacing the SATA Flash PCB, enter the value of the service label on the reader.
  • Page 408 8. Service Mode COPIER (Service mode for printer) > ADJUST (Adjustment mode) > CCD DFCH-R10 Complex chart No.10 data (R) entry: back Detail To derive the front/back side linearity, enter the Red data on the back side of No.10 image in DADF complex chart.
  • Page 409 8. Service Mode COPIER (Service mode for printer) > ADJUST (Adjustment mode) > CCD DFCH-G10 Complex chart No.10 data (G) entry: back Detail To derive the front/back side linearity, enter the Green data on the back side of No.10 image in DADF complex chart.
  • Page 410 8. Service Mode COPIER (Service mode for printer) > ADJUST (Adjustment mode) > CCD MTF3-M3 MTF value 3 entry: DADF, back, horz scan Detail To enter the setting value 3 for calculating MTF filter coefficient in horizontal scanning direction on the back side at DADF stream reading.
  • Page 411 8. Service Mode COPIER (Service mode for printer) > ADJUST (Adjustment mode) > CCD MTF3-M7 MTF value 7 entry: DADF, back, horz scan Detail To enter the setting value 7 for calculating MTF filter coefficient in horizontal scanning direction on the back side at DADF stream reading.
  • Page 412 8. Service Mode COPIER (Service mode for printer) > ADJUST (Adjustment mode) > CCD MTF3-S2 MTF value 2 entry: DADF, back, vert scan Detail To enter the setting value 2 for calculating MTF filter coefficient in vertical scanning direction on the back side at DADF stream reading.
  • Page 413 8. Service Mode COPIER (Service mode for printer) > ADJUST (Adjustment mode) > CCD MTF3-S6 MTF value 6 entry: DADF, back, vert scan Detail To enter the setting value 6 for calculating MTF filter coefficient in vertical scanning direction on the back side at DADF stream reading.
  • Page 414 8. Service Mode COPIER (Service mode for printer) > ADJUST (Adjustment mode) > CCD DFTBK-G Enter shading target VL (G): back side Detail To enter the shading target value of Green on the back side at DADF stream reading. When clearing the Reader-related RAM data/replacing the SATA Flash PCB, enter the value of the service label on the reader.
  • Page 415 8. Service Mode COPIER (Service mode for printer) > ADJUST (Adjustment mode) > CCD DFTAR3-R Enter shading target VL (R): front, 3rd Detail To enter the shading target value of Red on the front side at the third reading position at DADF stream reading.
  • Page 416 8. Service Mode COPIER (Service mode for printer) > ADJUST (Adjustment mode) > CCD OFST-BW0 Adj CIS-ch0 offset:front,B&W mode,600dpi Detail To adjust the offset value (black level) of the Scanner Unit (for front side) on channel 0 in Black & White mode with 600 dpi. The value is updated by executing CL-AGC.
  • Page 417 8. Service Mode COPIER (Service mode for printer) > ADJUST (Adjustment mode) > CCD OFST-BW3 Adj CIS-ch3 offset:front,B&W mode,600dpi Detail To adjust the offset value (black level) of the Scanner Unit (for front side) on channel 3 in Black & White mode with 600 dpi. The value is updated by executing CL-AGC.
  • Page 418 8. Service Mode COPIER (Service mode for printer) > ADJUST (Adjustment mode) > CCD OFST-CL1 Adj CIS-ch1 offset:front,clr mode,300dpi Detail To adjust the offset value (black level) of the Scanner Unit (Front) on channel 1 in color mode with 300 dpi. The value is updated by executing CL-AGC.
  • Page 419 8. Service Mode COPIER (Service mode for printer) > ADJUST (Adjustment mode) > CCD OFST2CL0 Adj CIS-ch0 offset:front,clr mode,600dpi Detail To adjust the offset value (black level) of the Scanner Unit (Front) on channel 0 in color mode with 600 dpi. The value is updated by executing CL-AGC.
  • Page 420 8. Service Mode COPIER (Service mode for printer) > ADJUST (Adjustment mode) > CCD OFST2CL5 Adj CIS-ch5 offset:front,clr mode,600dpi Detail To adjust the offset value (black level) of the Scanner Unit (Front) on channel 5 in color mode with 600 dpi. The value is updated by executing CL-AGC.
  • Page 421 8. Service Mode COPIER (Service mode for printer) > ADJUST (Adjustment mode) > CCD LED-CLR2 Adj sec lgt src lgt time: frt,clr,300dpi Detail To adjust the lighting time of the LED which is the secondary light source of the Scanner Unit (Front) in color mode with 300 dpi.
  • Page 422 8. Service Mode COPIER (Service mode for printer) > ADJUST (Adjustment mode) > CCD OFST3CL3 Adj CIS-ch3 offset: back,clr mode,300dpi Detail To adjust the offset value (black level) of the Scanner Unit (Back) on channel 3 in color mode with 300 dpi.
  • Page 423 8. Service Mode COPIER (Service mode for printer) > ADJUST (Adjustment mode) > CCD OFST4CL2 Adj CIS-ch2 offset: back,clr mode,600dpi Detail To adjust the offset value (black level) of the Scanner Unit (Back) on channel 2 in color mode with 600 dpi.
  • Page 424 8. Service Mode COPIER (Service mode for printer) > ADJUST (Adjustment mode) > CCD GAIN4CL0 Adj CIS gain level: back,clr mode,600dpi Detail To adjust the detection level (gain level) of the Scanner Unit (Back) in color mode with 600 dpi. The value is updated by executing CL-AGC.
  • Page 425 8. Service Mode COPIER (Service mode for printer) > ADJUST (Adjustment mode) > CCD LED-BW-1 Adj pry lgt src lgt time: frt,B&W,600dpi Detail To adjust the lighting time of the LED which is the primary light source of the Scanner Unit (for front side) in B&W mode with 600 dpi.
  • Page 426 8. Service Mode COPIER (Service mode for printer) > ADJUST (Adjustment mode) > CCD LED2BW-2 Adj sec lgt src lgt time: bck,B&W,600dpi Detail To adjust the lighting time of the LED which is the secondary light source of the Scanner Unit (for back side) in B&W mode with 600 dpi.
  • Page 427 8. Service Mode COPIER (Service mode for printer) > ADJUST (Adjustment mode) > CCD OFST2BW0 Adj CIS-ch0 offset:back,B&W mode,600dpi Detail To adjust the offset value (black level) of the Scanner Unit (for back side) on channel 0 in Black & White mode with 600 dpi. The value is updated by executing CL-AGC.
  • Page 428 8. Service Mode COPIER (Service mode for printer) > ADJUST (Adjustment mode) > CCD OFST2BW3 Adj CIS-ch3 offset:back,B&W mode,600dpi Detail To adjust the offset value (black level) of the Scanner Unit (for back side) on channel 3 in Black & White mode with 600 dpi. The value is updated by executing CL-AGC.
  • Page 429 8. Service Mode ■ DENS COPIER (Service mode for printer) > ADJUST (Adjustment mode) > DENS DENS-ADJ Density correction of copy image Detail To correct the density of copy image by changing the F-value table. When replacing the DC Controller PCB/clearing RAM data, enter the value of service label. Blurring is alleviated when the value is increased, and fogging is alleviated when the value is decreased.
  • Page 430 8. Service Mode COPIER (Service mode for printer) > ADJUST (Adjustment mode) > BLANK BLANK-R Adjustment of right edge margin Detail To adjust the margin on the right edge of paper. As the value is increased by 1, the margin is increased toward the center of the paper by 1 pixel (0.0212 mm).
  • Page 431 8. Service Mode ■ FEED-ADJ COPIER (Service mode for printer) > ADJUST (Adjustment mode) > FEED-ADJ REGIST Adj of registration start timing: Plain Detail To adjust the timing to turn ON the Registration Roller in the case of plain paper. As the value is incremented by 1, the margin on the leading edge of paper is increased by 0.1 mm.
  • Page 432 8. Service Mode COPIER (Service mode for printer) > ADJUST (Adjustment mode) > FEED-ADJ ADJ-C3 Cassette 3 write start pstn in horz scan Detail To adjust the image write start position in the horizontal scanning direction when feeding paper from the Cassette 3. As the value is incremented by 1, the margin on the left edge of paper is increased by 0.1 mm.
  • Page 433 8. Service Mode COPIER (Service mode for printer) > ADJUST (Adjustment mode) > FEED-ADJ ADJ-C2RE Write start pstn in horz scan:Cst2 2nd Detail To adjust the image write start position on the second side in the horizontal scanning direction when feeding paper from the Cassette 2. As the value is changed by 1, the left margin is changed by 0.1 mm.
  • Page 434 8. Service Mode COPIER (Service mode for printer) > ADJUST (Adjustment mode) > FEED-ADJ RG-HF-SP Adj of registration start timing: Heavy Detail To adjust the timing to turn ON the Registration Roller in the case of heavy paper. As the value is incremented by 1, the margin on the leading edge of paper is increased by 0.1 mm. +: Leading edge margin becomes larger.
  • Page 435 8. Service Mode ■ MISC COPIER (Service mode for printer) > ADJUST (Adjustment mode) > MISC SEG-ADJ Set criteria for text/photo: front side Detail To set the judgment level of text/photo original in Text/Photo/Map mode. As the value is increased, the original tends to be detected as a photo document, and as the value is decreased, the original tends to be detected as a text document.
  • Page 436 8. Service Mode COPIER (Service mode for printer) > ADJUST (Adjustment mode) > MISC ACS-EN2 Set ACS mode jdgmt area in DADF mode Detail To set the judgment area in ACS mode at DADF reading. As the greater value is set, the judgment area is widened. Use Case When adjusting the judgment area in ACS mode at DADF reading Adj/Set/Operate Method...
  • Page 437: Function (operation / Inspection Mode)

    8. Service Mode COPIER (Service mode for printer) > ADJUST (Adjustment mode) > MISC ACS-EN3 Set of ACS mode jdgmt area: back side Detail To set the judgment area in ACS mode (back side at duplex reading with 1 path). As the greater value is set, the judgment area is widened.
  • Page 438 8. Service Mode COPIER (Service mode for printer) > FUNCTION (Operation / inspection mode) > INSTALL E-RDS ON/OFF of Embedded-RDS Detail To set whether to use the E-RDS. Use Case When using Embedded-RDS Adj/Set/Operate Method 1) Enter the setting value, and then press OK key. 2) Turn OFF/ON the main power switch.
  • Page 439 This is displayed only when the Embedded-RDS third-party extended function is available. Use Case When the non-Canon-made extension function of the Embedded-RDS is available Adj/Set/Operate Method 1) Enter the setting value, and then press OK key. 2) Turn OFF/ON the main power switch.
  • Page 440 8. Service Mode COPIER (Service mode for printer) > FUNCTION (Operation / inspection mode) > INSTALL CDS-CTL Set country/area when using CDS Detail To set country/region to enable CDS. In principle, the default value is the same as that of CONFIG. If the value differs from the country/ region of the vice-company of sales, change the setting.
  • Page 441 8. Service Mode COPIER (Service mode for printer) > FUNCTION (Operation / inspection mode) > INSTALL BLE-USE ON/OFF of BLE module option Detail To set whether to enable the installed BLE module option. Set 1 when using the BLE module option. The BLE setting screen is displayed in [Settings/ Registration].
  • Page 442 8. Service Mode COPIER (Service mode for printer) > FUNCTION (Operation / inspection mode) > CCD DF-LNR Deriving of DADF front/back linearity Detail To derive the front/back side linearity in DADF mode based on the scanning data which has been backed up at factory.
  • Page 443 8. Service Mode COPIER (Service mode for printer) > FUNCTION (Operation / inspection mode) > CCD BK-SHD2 Paper back shading correction 2 Detail To generate the paper back shading correction data by scanning the white sheet with the Scanner Unit (Paper Back) after affixing the sheet to the Paper Back Reading Glass. Use Case - When replacing the SATA Flash PCB - When replacing the Scanner Unit (Back)
  • Page 444 8. Service Mode COPIER (Service mode for printer) > FUNCTION (Operation / inspection mode) > PANEL TOUCHCHK Adj of coordinate pstn of Touch Panel Detail To adjust the coordinate position on the Touch Panel of the Control Panel. Use Case When replacing the LCD Panel Adj/Set/Operate Method 1) Select the item, and then press OK key.
  • Page 445 8. Service Mode COPIER (Service mode for printer) > FUNCTION (Operation / inspection mode) > PART-CHK Specification of operation solenoid Detail To specify the solenoid to operate. Use Case When replacing the solenoid/checking the operation Adj/Set/Operate Method Enter the value, and then press OK key. Display/Adj/Set Range 0 to 5 0: Multi-purpose Tray Pickup Solenoid (SL1)
  • Page 446 8. Service Mode COPIER (Service mode for printer) > FUNCTION (Operation / inspection mode) > CLEAR PWD-CLR Clear of system administrator password Detail * Operation on this item is restricted by the setting of [Restrict Service Representation Access]. To clear the password of the system administrator set in [Settings/Registration]. Use Case When clearing the password of the system administrator Adj/Set/Operate Method...
  • Page 447 8. Service Mode COPIER (Service mode for printer) > FUNCTION (Operation / inspection mode) > CLEAR MN-CON Deletion of setting values Detail *Operation on this item is restricted by the setting of [Restrict Service Representation Access]. To delete the setting values of address lists, forwarding settings, Settings/Registration and service mode.
  • Page 448 8. Service Mode COPIER (Service mode for printer) > FUNCTION (Operation / inspection mode) > CLEAR ERDS-DAT Initialization of E-RDS SRAM data Detail To initialize the SCM value of the Embedded-RDS stored in the SRAM. SCM values are ON/OFF of E-RDS, server's port number, server's SOAP URL, and communication schedule with the server (how often the data is acquired), etc.
  • Page 449 4: A jar file and data of MEAP application which has been installed additionally Related Service Mode COPIER> FUNCTION> CLEAR> JV-CACHE Supplement/Memo MEAP applications bundled as standard: system application, built-in login application MEAP applications installed additionally: non-Canon-made login application, general application, etc. CUSTOM2 [For customization] DUTL-CLR For R&D...
  • Page 450 8. Service Mode COPIER (Service mode for printer) > FUNCTION (Operation / inspection mode) > MISC-R RD-SHPOS Moving to Reader Scanner Unit fix pstn Detail To move the Reader Scanner Unit to the position where it is secured in when moving. When moving the Reader after installation, the Reader Scanner Unit may move and get damage.
  • Page 451 8. Service Mode COPIER (Service mode for printer) > FUNCTION (Operation / inspection mode) > MISC-P USER-PRT Settings/Registration menu list output Detail To output Settings/Registration menu list. Text data is saved in HDD as a file (USER-PRT-RPT.TXT). Use Case When outputting Settings/Registration menu list. Adj/Set/Operate Method Select the item, and then press OK key.
  • Page 452 8. Service Mode COPIER (Service mode for printer) > FUNCTION (Operation / inspection mode) > MISC-P USBH-PRT Output of USB device information report Detail To output information of the connected USB device in the form of a report. Text data is saved in HDD as a file (USBH-PRT-RPT.TXT). Use Case When outputting information of the USB device in the form of a report Adj/Set/Operate Method...
  • Page 453 8. Service Mode COPIER (Service mode for printer) > FUNCTION (Operation / inspection mode) > SYSTEM CHK-TYPE Spec HD-CLEAR/HD-CHECK exe partition No. Detail To specify the partition number of the HDD to execute HD-CLEAR/HD-CHECK. Use Case When executing HD-CLEAR/HD-CHECK Adj/Set/Operate Method Enter the setting value, and then press OK key.
  • Page 454 8. Service Mode COPIER (Service mode for printer) > FUNCTION (Operation / inspection mode) > SYSTEM DSRAMBUP Backup of DC Controller PCB SRAM Detail To back up the setting data in SRAM of the DC Controller PCB. Use Case When replacing the DC Controller PCB for troubleshooting at the time of trouble occurrence Adj/Set/Operate Method Select the item, and then press OK key.
  • Page 455 8. Service Mode COPIER (Service mode for printer) > FUNCTION (Operation / inspection mode) > SYSTEM FIXIP Start of fixed IP mode Detail IP address is set to "172.16.1.100". In an environment where wired LAN (main) and wireless LAN (sub) are used, the IP address of wired LAN becomes the fixed IP.
  • Page 456: Option (specification Setting Mode)

    8. Service Mode COPIER (Service mode for printer) > FUNCTION (Operation / inspection mode) > DBG-LOG DEFAULT Reset of debug log setting Detail To clear all debug log settings and return to the state before debug log collection operation. Use Case - When returning the device in which analyzing the cause of a problem was completed - When resetting the debug log settings Adj/Set/Operate Method...
  • Page 457 SI: Slovenia, GR: Greece, EE: Estonia, RU: Russia, SK: Slovakia, RO: Romania, HR: Croatia, BG: Bulgaria, TR: Turkey, TH: Thailand, VN: Vietnam, AR: Argentina, IN: India YY: Language (Fixed; e.g. ja: Japanese) ZZ: Location (Fixed; e.g. 00: CANON) AA: Paper size configuration (00: AB configuration, 01: Inch configuration, 02: A configuration, 03: Inch/AB configuration) Default Value It differs according to the location.
  • Page 458 8. Service Mode COPIER (Service mode for printer) > OPTION (Specification setting mode) > FNC-SW PDF-RDCT PDF reduction set at forwarding Detail To set whether to reduce the image for transmission when converting the image received by I-Fax into PDF for e-mail/file transmission. Use Case Upon user's request Adj/Set/Operate Method...
  • Page 459 8. Service Mode COPIER (Service mode for printer) > OPTION (Specification setting mode) > FNC-SW CNTR-SW Init of parts counter replacement timing Detail To return the estimated life of parts counter to the initial value. If either "00000000" or a value before the specification change is displayed in the estimated life value of the parts counter, set 0 after upgrading of the firmware.
  • Page 460 8. Service Mode COPIER (Service mode for printer) > OPTION (Specification setting mode) > FNC-SW INVALPDL Disable of PDL license Detail *Operation on this item is restricted by the setting of [Restrict Service Representation Access]. To disable the registered PDL license. When "1: Disabled"...
  • Page 461 8. Service Mode COPIER (Service mode for printer) > OPTION (Specification setting mode) > FNC-SW CDS-UGW Set to allow firmware update from UGW Detail *Operation on this item is restricted by the setting of [Restrict Service Representation Access]. To set whether to permit update of the firmware from the UGW server. When "1: Enabled"...
  • Page 462 8. Service Mode COPIER (Service mode for printer) > OPTION (Specification setting mode) > FNC-SW CDS-LVUP Set to allow CDS periodical update Detail *Operation on this item is restricted by the setting of [Restrict Service Representation Access]. To set whether to allow the user (administrator) to perform periodical update linked with CDS. When 1 is set, setting of periodical update can be made in Settings/Registration menu/via remote When 2 is set, setting of periodical update can be made on the Updater screen in service mode.
  • Page 463 8. Service Mode COPIER (Service mode for printer) > OPTION (Specification setting mode) > FNC-SW MIB-NVTA RFC-compatible character stringMIB write Detail As default, MIB object which NVT-ASCII can be written exists in order to link with local UI entry value. This violates RFC order, so a problem like garbled 2-byte characters may occur in the SNMP monitoring system, such as other vendor's MPS.
  • Page 464 8. Service Mode COPIER (Service mode for printer) > OPTION (Specification setting mode) > FNC-SW BXSHIFT Setting of binding at 0mm binding margin Detail To set whether to judge the job as a job "without binding" when storing a PDL job in Inbox while the binding margin is set to "0".
  • Page 465 8. Service Mode COPIER (Service mode for printer) > OPTION (Specification setting mode) > FNC-SW JM-ERR-R Set of error display of 0071 jam (RCON) Detail To set whether to display 0071 jam as the error "E996-0071". In the case of a jam, a log may not be able to be obtained depending on the timing. By selecting 1 when the 0071 jam occurs, it is displayed as an error so that a log can be obtained.
  • Page 466 8. Service Mode COPIER (Service mode for printer) > OPTION (Specification setting mode) > FNC-SW VER-CHNG Setting of firmware update operation Detail To set how to update firmware of PCB/option which has been installed/replaced by comparing the version of it with the version stored in the Flash PCB of the Main Controller. If combination of firmware versions of PCB/option stored in the Main Controller and the version in PCB/option after installation/replacement is not appropriate (operation with the combination of firmware versions has not yet been checked), failure where analysis is difficult may occur.
  • Page 467 8. Service Mode COPIER (Service mode for printer) > OPTION (Specification setting mode) > FNC-SW DCONRTRY Set of retry at DCON comctn error occur Detail To set whether to perform retry processing when communication error occurs between the Main Controller and the DC Controller. Set 1 to 3 when E733 occurs.
  • Page 468 8. Service Mode COPIER (Service mode for printer) > OPTION (Specification setting mode) > FNC-SW C2F-DLV Set arr alm thrshld of CST2 Feed Roller Detail To set the timing to notify the Cassette 2 Transfer Roller LF setting value arrival alarm. Use Case When changing the timing to notify the end of life according to the usage status Adj/Set/Operate Method...
  • Page 469 8. Service Mode COPIER (Service mode for printer) > OPTION (Specification setting mode) > DSPLY-SW UI-BOX ON/OFF of Inbox screen display Detail *Operation on this item is restricted by the setting of [Restrict Service Representation Access]. To set whether to display the Inbox function. The setting values "1"...
  • Page 470 8. Service Mode COPIER (Service mode for printer) > OPTION (Specification setting mode) > DSPLY-SW UI-PRINT Set of secured print-related UI display Detail To set whether to display UI related to secured print. Use Case Upon user's request Adj/Set/Operate Method 1) Enter the setting value, and then press OK key.
  • Page 471 8. Service Mode COPIER (Service mode for printer) > OPTION (Specification setting mode) > DSPLY-SW RMT-CNSL Allow console application connection Detail To set whether to allow connection from a console application (RemoteConsole). When 1 is set, logs of MEAP application can be collected via the console application activated on a PC.
  • Page 472 8. Service Mode COPIER (Service mode for printer) > OPTION (Specification setting mode) > DSPLY-SW UI-CUSTM ON/OFF of custom menu screen display Detail To set ON/OFF of the custom menu screen display on the Control Panel. Use Case When not displaying the custom menu screen on the Control Panel Adj/Set/Operate Method 1) Enter the setting value, and then press OK key.
  • Page 473 8. Service Mode COPIER (Service mode for printer) > OPTION (Specification setting mode) > DSPLY-SW CE-DSP [Reserve] LOCAL-SZ ON/OFF area-spec stdrd size ppr set scrn Detail To set whether to display the area-specific standard size paper on the paper settings screen in [Settings/Registration].
  • Page 474 8. Service Mode COPIER (Service mode for printer) > OPTION (Specification setting mode) > DSPLY-SW FIX-WRN1 ON/OFF Fixing Ass'y replacement message Detail To set whether to display the message prompting to replace the Fixing Assembly on the Control Panel when the LF for life judgment reaches the Setting value (FIX-DLV) When FIX-WRN1 is 1 and COPIER>...
  • Page 475 8. Service Mode COPIER (Service mode for printer) > OPTION (Specification setting mode) > DSPLY-SW TRR-WRN1 ON/OFF Trn Roller replacement message Detail To set whether to display the message prompting to replace the Transfer Roller on the Control Panel when the LF for life judgment reaches the Setting value (TRR-DLV) When TRR-WRN1 is 1 and COPIER>...
  • Page 476 8. Service Mode COPIER (Service mode for printer) > OPTION (Specification setting mode) > DSPLY-SW SVC-SRA Display/hide of DBS installation button Detail To set whether to display the [Install Data Backup Service] button on the CDS Updater screen (user mode/service mode). Use Case When switching to install/not to install the Data Backup Service via network Adj/Set/Operate Method...
  • Page 477 8. Service Mode COPIER (Service mode for printer) > OPTION (Specification setting mode) > NETWORK IFAX-LIM No. of max print lines at IFAX reception Detail To set the maximum number of lines for e-mail text to be printed when receiving IFAX. Setting of this item can prevent endless printing of the attached file data in the case of receiving an error e-mail or failure in interpretation of the context.
  • Page 478 8. Service Mode COPIER (Service mode for printer) > OPTION (Specification setting mode) > NETWORK NS-CMD5 Limit CRAM-MD5 auth method at SMTP auth Detail *Operation on this item is restricted by the setting of [Restrict Service Representation Access]. To restrict use of CRAM-MD5 authentication method at the time of SMTP authentication. Use Case Upon user's request Adj/Set/Operate Method...
  • Page 479 8. Service Mode COPIER (Service mode for printer) > OPTION (Specification setting mode) > NETWORK NS-PLNWS Limit plaintext auth at SMTP auth encry Detail *Operation on this item is restricted by the setting of [Restrict Service Representation Access]. To restrict use of PLAIN/LOGIN authentication, which is plaintext, at the time of SMTP authentication under the environment where the communication packet is encrypted.
  • Page 480 8. Service Mode COPIER (Service mode for printer) > OPTION (Specification setting mode) > NETWORK RMT-LGIN For R&D MEAP-SSL HTTPS port setting of MEAP Detail *Operation on this item is restricted by the setting of [Restrict Service Representation Access]. To set the port of HTTPS server in the case of using SSL with HTTP of MEAP. Use Case When specifying the setting of HTTPS port for MEAP Adj/Set/Operate Method...
  • Page 481 8. Service Mode COPIER (Service mode for printer) > OPTION (Specification setting mode) > NETWORK DNSTRANS Setting of DNS query priority protocol Detail *Operation on this item is restricted by the setting of [Restrict Service Representation Access]. To set priority of the protocol (IPv4/IPv6) for DNS query. In the case of using both IPv6 and IPv4 while the DNS server supports IPv4, it takes time because of timeout when executing DNS query with priority on IPv6.
  • Page 482 8. Service Mode COPIER (Service mode for printer) > OPTION (Specification setting mode) > NETWORK SPDALDEL Initialization of SPD value Detail *Operation on this item is restricted by the setting of [Restrict Service Representation Access]. To initialize all the SPD values that are under management. SPD values can be initialized without clearing SRAM.
  • Page 483 8. Service Mode COPIER (Service mode for printer) > OPTION (Specification setting mode) > NETWORK ILOGMODE Setting of filter log target packet Detail *Operation on this item is restricted by the setting of [Restrict Service Representation Access]. To set the target packet to be recorded in the filter log. Usually, only the unicast packets to the machine are recorded in the filter log by PFW (personal firewall).
  • Page 484 8. Service Mode COPIER (Service mode for printer) > OPTION (Specification setting mode) > NETWORK PFWFTPRT Set of RST reply at IP filter FTP SEND Detail *Operation on this item is restricted by the setting of [Restrict Service Representation Access]. When FTP SEND is executed using an IP filter by which packets from a specific remote PC are rejected, SYN is returned to the port 113 if the PC supports authentication of the FTP port 113.
  • Page 485 8. Service Mode COPIER (Service mode for printer) > OPTION (Specification setting mode) > NETWORK SIPREGPR Setting of registrar server use protocol Detail To set the protocol used for communication with registrar server. Although the protocol that is the same as the one for proxy server is usually used, another protocol can be used in accordance with user and environment.
  • Page 486 8. Service Mode COPIER (Service mode for printer) > OPTION (Specification setting mode) > NETWORK SSLSTRNG Allow weak encryption algorithm for SSL Detail To set whether to allow using weak encryption algorithm for SSL. When 1 is set, weak encryption algorithm cannot be used. Use Case When prohibiting weak encryption algorithm because of security concern Adj/Set/Operate Method...
  • Page 487 8. Service Mode COPIER (Service mode for printer) > OPTION (Specification setting mode) > NETWORK LINKWAKE Set of deep sleep recovery at link-up Detail To set whether to recover from deep sleep when link-up (disconnection and then connection of LAN cable) is detected. Set 0 if the closest hub or switch chatters at link-up.
  • Page 488 8. Service Mode ■ CLEANING COPIER (Service mode for printer) > OPTION (Specification setting mode) > CLEANING PR-CLN Set Fix Pressure Roll clean dspl condtn Detail To set the conditions to display the message prompting to clean the Fixing Pressure Roller. When the number of continuous 1-sided prints exceeds the setting value while PRCLNSW is set to 1, the message is displayed.
  • Page 489 8. Service Mode COPIER (Service mode for printer) > OPTION (Specification setting mode) > FEED-SW TFL-RTC Set delvry dest at rcvry after tray full Detail To select the delivery destination for a job with multiple pages after recovering the Delivery Tray that reaches the full level.
  • Page 490 8. Service Mode COPIER (Service mode for printer) > OPTION (Specification setting mode) > IMG-RDR DF2DSTL1 Adj dust dtct level:strem, ppr int, back Detail To adjust dust detection level that is executed in the Scanner Unit (Paper Back) at paper interval at the stream reading with DADF (1-path model).
  • Page 491 8. Service Mode COPIER (Service mode for printer) > OPTION (Specification setting mode) > IMG-MCON VP-TXT Setting of character vectorization Detail To set vector conversion processing for text on scalable PDF. In the vector conversion processing, a binary image outline is extracted in the field which is recognized as text, and is converted into vector data.
  • Page 492 8. Service Mode COPIER (Service mode for printer) > OPTION (Specification setting mode) > IMG-MCON DOTSCT Set high dens area white dot reduct mode Detail To set the mode to reduce white dots occur in the high density area with 600 dpi. Set 1 when white dots occur at regular intervals in the high density area.
  • Page 493 8. Service Mode COPIER (Service mode for printer) > OPTION (Specification setting mode) > CUSTOM PDLEVCT1 Set event skipping at continuous PDL job Detail To set event skipping at continuous PDL job. During continuous operation, processing performance may be decreased due to other events generated by the event in operation.
  • Page 494 8. Service Mode COPIER (Service mode for printer) > OPTION (Specification setting mode) > CUSTOM RDEV-SP3 RCON device special settings 3 Detail To execute the device special setting. Use Case For customization Adj/Set/Operate Method 1) Enter the setting value, and then press OK key. 2) Turn OFF/ON the main power switch.
  • Page 495 8. Service Mode COPIER (Service mode for printer) > OPTION (Specification setting mode) > CUSTOM RDEV-SP8 RCON device special settings 8 Detail To execute the device special setting. Use Case For customization Adj/Set/Operate Method 1) Enter the setting value, and then press OK key. 2) Turn OFF/ON the main power switch.
  • Page 496 8. Service Mode COPIER (Service mode for printer) > OPTION (Specification setting mode) > USER COUNTER3 Setting of software counter 3 Detail To set counter type for software counter 3 on the Counter Check screen. Use Case Upon user/dealer's request Adj/Set/Operate Method 1) Enter the setting value, and then press OK key.
  • Page 497 Detail *Operation on this item is restricted by the setting of [Restrict Service Representation Access]. To set charge count transmission of PDL job to the connecting charging management device (Coin Manager or non-Canon-made control card). Use Case Upon user's request Adj/Set/Operate Method 1) Enter the setting value, and then press OK key.
  • Page 498 8. Service Mode COPIER (Service mode for printer) > OPTION (Specification setting mode) > USER JOB-INVL Job intvl setting at interruption copy Detail To set output interval between jobs at the time of interruption copy. Sorting is difficult after interruption copy because of the continuous output of the next job. Paper interval becomes longer when starting pickup for the next job after the last sheet of the previous job is delivered.
  • Page 499 1 at the time of Collate mode, as bind figure while the value of COPIES command for the next page or later is invalid. Same control applies as Canon-made PCL at the time of non- sorted mode)
  • Page 500 8. Service Mode COPIER (Service mode for printer) > OPTION (Specification setting mode) > USER DPT-ID-7 Password entry set at dept ID reg/auth Detail *Operation on this item is restricted by the setting of [Restrict Service Representation Access]. To set whether to require a password entry at the time of registration/authentication of department With the setting to require entry, entry of 7-digit password is required as well as entry of department Use Case Upon user's request...
  • Page 501 8. Service Mode COPIER (Service mode for printer) > OPTION (Specification setting mode) > USER IFAX-PGD Set page split TX at IFax Simple mode TX Detail To set whether to perform split-data transmission on a page basis in the case that the transmission size in I-Fax Simple mode exceeds the upper limit value.
  • Page 502 8. Service Mode COPIER (Service mode for printer) > OPTION (Specification setting mode) > USER PTJAM-RC Auto reprint setting at PDL print jam Detail To set to automatically restart printing after jam recovery that occurs with PDL print. Use Case Upon user's request Adj/Set/Operate Method 1) Enter the setting value, and then press OK key.
  • Page 503 8. Service Mode COPIER (Service mode for printer) > OPTION (Specification setting mode) > USER COUNTER7 Setting of software counter 7 Detail To set counter type for software counter 7 on the Counter Check screen. Use Case Upon user/dealer's request Adj/Set/Operate Method 1) Enter the setting value, and then press OK key.
  • Page 504 8. Service Mode COPIER (Service mode for printer) > OPTION (Specification setting mode) > USER LDAP-SW Retrieval condition set for LDAP server Detail To set the condition to search e-mail address, etc. from LDAP server. Use Case When specifying condition to search e-mail address, etc. from LDAP server Adj/Set/Operate Method 1) Enter the setting value, and then press OK key.