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E602-2001-00
Detection Description
Remedy
E602-2002-00
Detection Description
Remedy
E602-5001-00
Detection Description
Remedy
E602-5002-00
Detection Description
Remedy
E602-FF01-00
Detection Description
Remedy
HDD error
Mismatch on encryption operation
Perform the following in the order while checking whether the error is cleared.
1. Check that the Main Controller PCB is installed properly.
2. Turn ON the main power, and check whether the error is cleared.
3. Execute the key clear using SST (to make an unformatted disk).
[CAUTION] E602-0001 will be indicated if activating the machine with the unformatted disk.
Therefore, be sure to format the HDD.
4. Enter safe mode using (2+8) startup, and format the HDD using SST or a USB flash drive.
HDD error
Failure of encryption board and others
Perform the following in the order while checking whether the error is cleared.
1. Turn ON the main power, and check whether the error is cleared.
2. Execute the key clear using SST (to make an unformatted disk).
[CAUTION] E602-0001 will be indicated if activating the machine with the unformatted disk.
Therefore, be sure to format the HDD.
3. Enter safe mode using (2+8) startup, and format the HDD using SST or a USB flash drive.
4. Replace the Main Controller PCB.
Encryption Chip error
Error of the encryption chip on the Main Controller
[Related parts] Main Controller PCB
[Remedy] Replace the Main Controller PCB
HDD error
A non-genuine HDD was detected.
1. Replace the HDD with a genuine one.
[Reference] When replacing the HDD, back up the setting values by referring to "Chapter 5.
Adjustment> Actions when Replacing the Parts> HDD" in the Service Manual.
2. Format the HDD using SST or a USB flash drive.
HDD error
An unidentified HDD error was detected at startup.
When this error occurs, the system has not been started normally. Therefore, it may not be
recorded in the error log.
[Related parts] R2.00
- Main Controller PCB
- HDD
[Reference] For backup and restoration, refer to "Appendix> Backup Data List" in the System
Service Manual.
[Remedy] Perform the following in the order while checking whether the error is cleared.
1. Check the related harness/cable and connector.
2. Format the HDD using SST or a USB flash drive.
3. Check/replace the related parts.
[Reference] When replacing the HDD, back up the setting values by referring to "Chapter 5.
Adjustment> Actions when Replacing the Parts> HDD" in the Service Manual.
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7. Error/Jam/Alarm
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