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How to check the manual log files and automatic (event) log files
The manual log files and automatic (event) log files are stored in the log file storage location.
At the time of collection, these logs will be archived as a one binary file (the name of the file ends with "_SAFE.bin").
Which logs have been stored in this binary file is described in LOGLIST.TXT stored in the log file storage location.
Open this file to check the manual logs and automatic (event) logs.
CAUTION:
If a manual log was saved when the symptom was reproduced, check that a log with the date and time immediately after
the reproduction is included.
If there is no log file collected immediately after the symptom was reproduced, the file may have been overwritten and lost.
20170413_1408-46-ZZZ00000-2512-clog.bin
20170413_1409-12-ZZZ00000-2512-clog.bin
20170413_1455-57-ZZZ00000-2512-clog.bin
20170414_00-26-ZZZ00000-V2512_SAFE.bin
20170414_0843-44-ZZZ00000-2512-clog.bin
LOGLIST.TXT
sxldlog_2017-04-14_00-28-22.bin
20161013_10-10_ZZZ99999_V 1308_Debuglog@Cnt123
Data and time when key
operation was performed
(year, month, day, hour, minute, second).
20170322_0803-33-ZZZ00000-2512-clog.bin
20170322_0848-16-ZZZ00000-2512-clog.bin
20170322_0954-48-ZZZ00000-2512-clog.bin
20170322_1102-52-ZZZ00000-2512-clog.bin
20170413_1408-46-ZZZ00000-2512-clog.bin
20170413_1409-12-ZZZ00000-2512-clog.bin
20170413_1455-57-ZZZ00000-2512-clog.bin
20170414_00-26-ZZZ00000-V2512_SAFE.bin
20170414_0843-44-ZZZ00000-2512-clog.bin
LOGLIST.TXT
sxldlog_2017-04-14_00-28-22.bin
20161013_1733-36_ZZZ99999_1406_clog.bin
Serial Number
Data and time when a file
was archived (year, month,
day, hour, minute, second).
File name of continuous log
20161013_19-34-ZZZ99999-V1406_SAFE.bin
YYYYMMDD_HH-MM
Serial Number
Serial Number
File name of manual log
Firmware Version
Identification indicating
that it is a continuous log
Firmware Version
20170328_08-18-ZZZ00000-V0254_exception
20170328_08-22-ZZZ00000-V0254_exception
20170404_16-02-ZZZ00000-V0254_ServiceCall-E719-0001
20170404_16-04-ZZZ00000-V0254_ServiceCall-E719-0001
20170414_09-40_ZZZ00000_V0254_Debuglog@Cnt123
UPDATELOG_LOG
Identification indicating that
Firmware Version
a key operation was performed
264
6. Troubleshooting
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