Table of Contents
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E744-0004-00
Detection Description
Remedy
E744-2000-00
Detection Description
Remedy
E744-5000-07
Detection Description
Remedy
E746-0011-00
Detection Description
Remedy
E746-0021-00
Detection Description
Remedy
E746-0022-00
Detection Description
Remedy
E746-0023-00
Detection Description
Remedy
E746-0024-00
Detection Description
Remedy
E746-0031-00
Detection Description
Remedy
Language file error
Switching to the language file in the HDD failed.
Reinstall the correct language file using SST or USB memory reinstall the entire software.
Controller firmware mismatch
Invalid controller firmware was detected.
Replace the ECO-ID PCB with the one for this model.
Mismatch of software version for fax
After the Fax Board (option) has been installed, mismatch of version of software in the Fax Board
was detected at transmission and reception.
Upgrade the system software version to the latest one.
Voice Board error
Because both the voice composition board and the composition recognition board are inserted.
Insert only 1 board of the appropriate voice board.
Image Analysis Board error
Self-check NG of Image Analysis Board
Perform the following in the order while checking whether the error is cleared.
1. Remove and then install the Image Analysis Board.
2. If the error is not cleared, replace the Image Analysis Board.
3. After replacing the Image Analysis Board, reinstall the firmware of the Image Analysis Board or
the system software which version is supported by this model using SST or a USB flash drive.
Image Analysis Board error
Different version of Image Analysis Board (PCB used for PCAM)
Reinstall the firmware of the Image Analysis Board or the system software which version is
supported by this model using SST or a USB flash drive.
Image Analysis Board error
No response from Image Analysis Board (PCB used for PCAM)
Perform the following in the order while checking whether the error is cleared.
1. Remove and then install the Image Analysis Board.
2. If the error is not cleared, replace the Image Analysis Board.
3. After replacing the Image Analysis Board, reinstall the firmware of the Image Analysis Board or
the system software which version is supported by this model using SST or a USB flash drive.
Image Analysis Board error
Failure in behavior of Image Analysis Board (PCB used for PCAM)
Perform the following in the order while checking whether the error is cleared.
1. Remove and then install the Image Analysis Board.
2. If the error is not cleared, replace the Image Analysis Board.
3. After replacing the Image Analysis Board, reinstall the firmware of the Image Analysis Board or
the system software which version is supported by this model using SST or a USB flash drive.
TPM error
A communication error has occurred between the Main Controller PCB and the TPM PCB at
startup.
Check/replace the TPM PCB.
[Reference] After replacing the TPM PCB, if the TPM key was backed up, restore the key.
1. Connect the USB memory which stores the TPM key.
2. Execute "Settings/Registration> Log In> Management Settings> Data Management> TPM
Settings> Restore TPM Key".
[CAUTION] Ask the customer to enter "System Manager ID" and "System Manager PIN" when
logging in.
3. Enter the password set at backup operation.
4. When the restoration completion screen is displayed, click "OK". Remove the USB memory,
and turn OFF and then ON the main power.
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7. Error/Jam/Alarm
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