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C-1
C-1
General Description
This feature provides the ability for a calling station that has dialed a busy station to dial a CALL BACK
code. When this has been done, the calling station will be rung as soon as the busy station becomes
available, provided the calling station is also idle.
Operating Procedure
To set CALL BACK:
1.
Dial the desired station number; receive Busy Tone.
2.
Press hookswitch for Special Dial Tone.
3.
Dial CALL BACK code; receive Service Set Tone.
4.
Hang up.
5.
When desired station becomes idle, calling station will ring. Upon answering, the called station
will be rung.
To cancel CALL BACK:
1.
Lift the handset; receive Dial Tone.
2.
Dial CALL BACK cancel code; receive Service Set Tone.
Service Conditions
1.
If CALL BACK is not answered within 30 seconds, ringing will stop and CALL BACK will be
automatically cancelled.
2.
As with certain other CLASS OF SERVICE - INDIVIDUAL [C-15] features, CALL BACK may be
assigned via feature class.
3.
CALL BACK to a busy station won't occur if that station is in the LINE LOCKOUT [L-3] mode.
4.
There is no time limit for CALL BACK. Once activated, it will remain in status memory until
completed or manually cancelled.
5.
A station cannot activate CALL BACK to more than one station at a time.
6.
A station cannot use CALL BACK and OUTGOING TRUNK QUEUING [O-2] at the same time.
7.
When the calling station is called back, STATION HUNTING [S-7, 8, 9] and CALL PICKUP
[C-7] programming will be ignored.
8.
There is no limit to the number of stations that may access this feature simultaneously.
9.
A delay timer can be set in system programming, on a system-wide basis. This allows a station,
to which CALL BACK has been set, to initiate another call within a predetermined time period
after becoming idle, before the CALL BACK feature is activated. The delay timer can be set in
multiples of 2 seconds for up to a maximum of 14 seconds.
Interactions
1.
OUTGOING TRUNK QUEUING [O-2] and CALL BACK cannot be accessed simultaneously.
2.
ASYD - System Data 1, Index 139, No Answer Timer is also used for station-to-station call, DID,
or TIE Line call for CALL FORWARDING - DON'T ANSWER [C-3], and CALL HOLD [C-6].
3.
CALL WAITING - ORIGINATE [C-31] automatic setting and CALL BACK are mutually exclusive.
Page 80
Call Back
Call Back
NEAX2400 ICS Business Features and Specifications
NDA-24143, Issue 4
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