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R-7
General Description
This feature allows the office data changes or reassignments to be performed without a site visit by a
service personnel, and can be used to detect fault tendencies before they become service effecting. One
REMOTE MAINTENANCE center can service an unlimited amount of systems, thus reducing the amount
of personnel needed to maintain each site.
Operating Procedure
The operation of this feature involves the use of the MAINTENANCE ADMINISTRATION TERMINAL
(MAT) [M-18]. All related operations can be found in the "NEAX2400 ICS Command Manual".
Service Conditions
1.
The following additional equipment is required for this feature:
a.) a modem at the maintenance center, and one at each remote site,
b.) a dedicated or non-dedicated telephone line for each remote site.
2.
The following operations can be executed from the REMOTE MAINTENANCE location:
a.) list of all system data (line, trunk, etc.),
b.) retrieval of fault data,
c.) retrieval of traffic management information,
d.) testing of system operation,
e.) deletion or addition of system data (line, trunk, etc.) using a preprogrammed security
password.
3.
The following three facility methods are available to interface with a remote test location.
a.) Dedicated connection
b.) Dial-up connection - TIE Line
c.) Dial-up connection - CO line.
4.
Maintenance testing can be performed at a remote central facility, using the MAT [M-18] to
evaluate a trouble report, prior to the dispatching of a repair person to the customer location.
5.
Two MATs can access a system simultaneously, provided they are not using the same command
at the same time.
NEAX2400 ICS Business Features and Specifications
NDA-24143, Issue 4
Remote Maintenance
Remote Maintenance
Remote
Maintenance
Center
MAT
Typical Remote Maintenance Arrangement
R-7
Page 437
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