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Service Conditions (cont'd)
b.) UCD Group peg count:
•
Count of incoming calls to each UCD group
•
Count of answered calls
•
Count of other calls (abandoned, restricted, blocked)
Example:
From 07/24 09:00 to 07/24 10:00
UCD Group
c.) UCD station peg count:
•
Count of incoming calls to each station in each group
•
Count of answered calls
•
Count of other calls (abandoned, restricted, blocked)
Example:
From 07/24 10:00 to 07/24 11:00
UCD Group
1
Group Total
22. UCD Peg counts are available for calls transferred to the UCD group by the Attendant and for
calls transferred to the UCD group from a station.
23. The total number of incoming calls for which the UCD queueing feature is available, and other
incoming calls such as intra-office, tie line, etc., is as follows:
IMG (ICS), IMGx:
IMGxh, IMGdxh, MMG (ICS), UMG (ICS), UMGx:
Calls above these limits are terminated by a Busy Tone connection.
24. During queueing block, the ATTENDANT CAMP-ON WITH TONE INDICATION [A-1] is valid.
The attendant hears Reorder Tone when the ATTENDANT CAMP-ON WITH TONE
INDICATION [A-1] is restricted.
25. OVERFLOW-UCD [O-13] is available.
26. When a UCD controlling station transfers the in-progress station call or trunk call to a station
which has been set CALL FORWARDING-ALL CALLS (C-5) or CALL FORWARDING-BUSY
LINE (C-2) whose forwarding destination is the UCD controlling station, these features are valid.
27. When UCD queueing is not available and the system data ASYD SYS 1 INDEX 60 bit 3 = 1
assigned, UCD peg count is not activated.
28. (Series 6100 software enhancement) When the controlling station transfers the station/trunk
to another station that has set CALL FORWARDING - ALL CALLS [C-5] or CALL FORWARDING
- BUSY LINE [C-2] (to the same controlling station), call forwarding is activated and the MCI
message is sent out.
NEAX2400 ICS Business Features and Specifications
NDA-24143, Issue 4
Uniform Call Distribution (UCD)
1
2
Total
TN
1
Incoming
12
11
23
STN
Ringing
1000
1001
Maximum 384 calls/system
Maximum 640 calls/system
Answer
Abandon
6
8
14
Answer
4
4
3
2
7
6
U-1
6
3
9
Abandon
0
1
1
Page 531
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