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D-114
General Description
This feature provides a recorded announcement to the incoming trunk caller waiting to be answered by
the Attendant. This feature is divided into the following two types depending on the time when the call is
connected with the announcement trunk.
1.
The call is connected to the announcement trunk immediately after terminating to the attendant
console. The announcement continues until the Attendant answers, or the trunk side abandons
the call.
2.
The call is connected to the announcement trunk after the ringback tone connection.
Operating Procedure
When the announcement service is provided immediately after the call is terminated:
1.
When an incoming call terminates to an Attendant Console, which is handling calls, the calling
party receives an announcement from the Digital Announcement Trunk (DAT).
2.
When the Attendant completes call handling, ringing starts at the Attendant Console.
3.
The Attendant presses the ANS key. The calling party and the Attendant talk with each other.
When the announcement service is provided after the fixed time:
1.
When an incoming call terminates to an Attendant Console, the LDN key lamp starts to flash and
ringing starts at the attendant console, and the calling party receives the ring back tone.
2.
When the Attendant has not answered for the designated time (SYS1, INDEX242), the call is
connected to the announcement trunk automatically (the lamp keeps flashing and the ringing
continues at the attendant console).
3.
If the Attendant does not answer the call when the first announcement completes, the trunk call
disconnects from the announcement automatically and the caller hears the music on hold.
4.
The Attendant presses the ANS or LDN key. The calling party and the Attendant talk with each
other.
Service Conditions
When the Delay Announcement service is provided immediately after the call is terminated:
1.
This service requires a PA-4DATA/4DATB (DAT) circuit card or an external announcement
machine.
2.
This feature is available for the following incoming trunk types:
a.) Ring down
b.) LDN (DID, TIE)
c.) Call Forwarding - All Calls/Busy Line/Don't Answer (DID, TIE)
d.) Call Forwarding - Intercept - Attendant (DID, TIE)
e.) CO line, TIE line incoming call via CCIS network.
Note:
Incoming call transferred to the Direct-In Termination trunk by Call Forwarding-Busy Line/Don't Answer
service is not available.
3.
This feature is not available for TAS incoming calls.
4.
When the system is in NIGHT mode, this service is not available.
NEAX2400 ICS Business Features and Specifications
NDA-24143, Issue 4
Delay Announcement - Attendant
Delay Announcement - Attendant
D-114
Page 227
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