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NDA-24143
ISSUE 4
STOCK #200708
®
Business Features and Specifications
AUGUST, 1999
NEC America, Inc.

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Table of Contents

   Also See for NEC NEAX 2400 ICS

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   Summary of Contents for NEC NEAX 2400 ICS

  • Page 1 NDA-24143 ISSUE 4 STOCK #200708 ® Business Features and Specifications AUGUST, 1999 NEC America, Inc.
  • Page 3 NEC America, Inc. reserves the right to change the specifications, functions, or features, at any time, without notice. NEC America, Inc. has prepared this document for use by its employees and customers. The information contained herein is the property of NEC America, Inc.
  • Page 5 ISSUE No. ISSUE No. PAGE No. PAGE No. viii xiii xvii xviii ISSUE 1 ISSUE 2 ISSUE 3 ISSUE 4 DATE NOVEMBER, 1994 DATE OCTOBER, 1995 DATE NOVEMBER, 1997 DATE AUGUST, 1999 ISSUE 5 ISSUE 6 ISSUE 7 ISSUE 8 DATE DATE DATE...
  • Page 6 ISSUE No. ISSUE No. PAGE No. PAGE No. ISSUE 1 ISSUE 2 ISSUE 3 ISSUE 4 DATE NOVEMBER, 1994 DATE OCTOBER, 1995 DATE NOVEMBER, 1997 DATE AUGUST, 1999 ISSUE 5 ISSUE 6 ISSUE 7 ISSUE 8 DATE DATE DATE DATE NEAX2400 ICS Business Features and Specifications Revision Sheet 2/8...
  • Page 7 ISSUE No. ISSUE No. PAGE No. PAGE No. ISSUE 1 ISSUE 2 ISSUE 3 ISSUE 4 DATE NOVEMBER, 1994 DATE OCTOBER, 1995 DATE NOVEMBER, 1997 DATE AUGUST, 1999 ISSUE 5 ISSUE 6 ISSUE 7 ISSUE 8 DATE DATE DATE DATE NEAX2400 ICS Business Features and Specifications Revision Sheet 3/8...
  • Page 8 ISSUE No. ISSUE No. PAGE No. PAGE No. ISSUE 1 ISSUE 2 ISSUE 3 ISSUE 4 DATE NOVEMBER, 1994 DATE OCTOBER, 1995 DATE NOVEMBER, 1997 DATE AUGUST, 1999 ISSUE 5 ISSUE 6 ISSUE 7 ISSUE 8 DATE DATE DATE DATE NEAX2400 ICS Business Features and Specifications Revision Sheet 4/8...
  • Page 9 ISSUE No. ISSUE No. PAGE No. PAGE No. ISSUE 1 ISSUE 2 ISSUE 3 ISSUE 4 DATE NOVEMBER, 1994 DATE OCTOBER, 1995 DATE NOVEMBER, 1997 DATE AUGUST, 1999 ISSUE 5 ISSUE 6 ISSUE 7 ISSUE 8 DATE DATE DATE DATE NEAX2400 ICS Business Features and Specifications Revision Sheet 5/8...
  • Page 10 ISSUE No. ISSUE No. PAGE No. PAGE No. ISSUE 1 ISSUE 2 ISSUE 3 ISSUE 4 DATE NOVEMBER, 1994 DATE OCTOBER, 1995 DATE NOVEMBER, 1997 DATE AUGUST, 1999 ISSUE 5 ISSUE 6 ISSUE 7 ISSUE 8 DATE DATE DATE DATE NEAX2400 ICS Business Features and Specifications Revision Sheet 6/8...
  • Page 11 ISSUE No. ISSUE No. PAGE No. PAGE No. ISSUE 1 ISSUE 2 ISSUE 3 ISSUE 4 DATE NOVEMBER, 1994 DATE OCTOBER, 1995 DATE NOVEMBER, 1997 DATE AUGUST, 1999 ISSUE 5 ISSUE 6 ISSUE 7 ISSUE 8 DATE DATE DATE DATE NEAX2400 ICS Business Features and Specifications Revision Sheet 7/8...
  • Page 12 ISSUE No. ISSUE No. PAGE No. PAGE No. ISSUE 1 ISSUE 2 ISSUE 3 ISSUE 4 DATE NOVEMBER, 1994 DATE OCTOBER, 1995 DATE NOVEMBER, 1997 DATE AUGUST, 1999 ISSUE 5 ISSUE 6 ISSUE 7 ISSUE 8 DATE DATE DATE DATE NEAX2400 ICS Business Features and Specifications Revision Sheet 8/8...
  • Page 13: Table Of Contents

    NDA-24143 ISSUE 4 AUGUST, 1999 NEAX2400 ICS Business Features and Specifications Feature List Page Attendant Camp-On with Tone Indication ....... . . 1 Attendant-Controlled Conference .
  • Page 14 Feature List (Continued) Page term C-1D Call Back - D ........... . 82 Call Forwarding - Busy Line .
  • Page 15 Feature List (Continued) Page C-151 Call Return ............186 C-154 Call Hold Pick Up .
  • Page 16 Feature List (Continued) Page Individual Attendant Access ......... . 273 term I-7D I-Hold Indication - D...
  • Page 17 Feature List (Continued) Page Non-delay Operation ..........374 term N-7D Non-exclusive Hold - D...
  • Page 18 Feature List (Continued) Page Station-Controlled Conference ........455 Station Hunting - Circular .
  • Page 19 NEAX2400 ICS Business Features 5200 6000 6100 6200 6300 INDEX FEATURE DESCRIPTION SERIES SERIES SERIES SERIES SERIES RLS III × → → → → Attendant Camp-On with Tone Indication × → → → → Attendant-Controlled Conference × → → → →...
  • Page 20 NEAX2400 ICS Business Features 5200 6000 6100 6200 6300 INDEX FEATURE DESCRIPTION SERIES SERIES SERIES SERIES SERIES RLS III × → → A-121 Add On Conference - 8 Party × → → A-125 Analog Caller ID (Class SM) × → A-127 Analog Caller ID - Station ×...
  • Page 21 NEAX2400 ICS Business Features 5200 6000 6100 6200 6300 INDEX FEATURE DESCRIPTION SERIES SERIES SERIES SERIES SERIES RLS III × → → → → Call Queueing × → → → → C-10 Call Transfer - Attendant × → → → →...
  • Page 22 NEAX2400 ICS Business Features 5200 6000 6100 6200 6300 INDEX FEATURE DESCRIPTION SERIES SERIES SERIES SERIES SERIES RLS III × → → → → C-75 Call Forwarding - Intercept/Announcement - Attendant × → → → → C-76 Call Waiting Lamp - UCD ×...
  • Page 23 NEAX2400 ICS Business Features 5200 6000 6100 6200 6300 INDEX FEATURE DESCRIPTION SERIES SERIES SERIES SERIES SERIES RLS III × D-153 Distinctive Ringing - Caller ID × → → → → Executive Right-of-Way × → → → → term E-1D Executive Right-of-Way - D ×...
  • Page 24 NEAX2400 ICS Business Features 5200 6000 6100 6200 6300 INDEX FEATURE DESCRIPTION SERIES SERIES SERIES SERIES SERIES RLS III × → → → → Immediate Ringing × → → → → Incoming Call Identification × → → → → Incoming Central Office Call to Tie-Line Connection ×...
  • Page 25 NEAX2400 ICS Business Features 5200 6000 6100 6200 6300 INDEX FEATURE DESCRIPTION SERIES SERIES SERIES SERIES SERIES RLS III × → → → → L-28 LDN Night Connection × → → → → L-30 LDN Night Connection - Outside × →...
  • Page 26 NEAX2400 ICS Business Features 5200 6000 6100 6200 6300 INDEX FEATURE DESCRIPTION SERIES SERIES SERIES SERIES SERIES RLS III × → → → → Non-delay Operation × Non-Volatile Generic Program × → → → → term N-7D Non-exclusive Hold - D ×...
  • Page 27 NEAX2400 ICS Business Features 5200 6000 6100 6200 6300 INDEX FEATURE DESCRIPTION SERIES SERIES SERIES SERIES SERIES RLS III × → → → → term P-13D Prime Line Pickup - D × → → → → term P-14D Privacy - D ×...
  • Page 28 NEAX2400 ICS Business Features 5200 6000 6100 6200 6300 INDEX FEATURE DESCRIPTION SERIES SERIES SERIES SERIES SERIES RLS III × → → → → Station Hunting - Terminal × → → → S-10 Station Message Detail Recording (SMDR) × → →...
  • Page 29 NEAX2400 ICS Business Features 5200 6000 6100 6200 6300 INDEX FEATURE DESCRIPTION SERIES SERIES SERIES SERIES SERIES RLS III × → → → → Toll Restriction - 3/6-Digit × → → → → Trunk Answer from Any Station (TAS) × →...
  • Page 30 This page is for your notes. NEAX2400 ICS Business Features and Specifications Page xviii NDA-24143, Issue 4...
  • Page 31: Attendant Camp-on With Tone Indication

    Attendant Camp-On with Tone Indication Attendant Camp-On with Tone Indication General Description This feature permits the Attendant, when a desired station is busy, to hold an incoming call in a special waiting mode. The Attendant sends a distinctive Camp-On Tone Indication to the busy station. When that station becomes idle, it is automatically rung and connected to the waiting trunk party upon answering.
  • Page 32 Attendant Camp-On with Tone Indication Service Conditions (cont’d) CALL WAITING - ORIGINATING [C-31] CALL WAITING - TERMINATING [C-12] CONSULTATION HOLD - ALL CALLS [C-17, C-17D] DATA LINE SECURITY [D-12] DATA PRIVACY ON DEMAND [D-17] DIAL ACCESS TO ATTENDANT [D-2] term EXCLUSIVE HOLD - D [E-4D] EXECUTIVE RIGHT-OF-WAY...
  • Page 33 Attendant Camp-On with Tone Indication Interactions System Data 2, Index 2, Bit 5 will enable ATTENDANT LOOP RELEASE [A-6], which allows 12 calls to be camped-on to stations by Attendant Console. The Attendant Console must first be provided. Route Restrictions disallowing a call to terminate at a station will also disallow ATTENDANT CAMP-ON.
  • Page 34: Attendant-controlled Conference

    Attendant-Controlled Conference Attendant-Controlled Conference General Description This feature permits the Attendant to establish a conference among as many as eight parties. The conferees may consist of any combination of stations and/or trunks, whether inside or outside parties. Operating Procedure To activate ATTENDANT CONTROLLED CONFERENCE: Station calls Attendant to request conference.
  • Page 35: Attendant Console

    Attendant Console Attendant Console General Description The ATTENDANT CONSOLE operates on a switched loop basis. Six Attendant loops terminate at each console via the associated position circuit. The Attendant can answer, originate, hold, extend and re-enter calls through each loop. The number of calls may be effectively increased to 12 through use of the ATTENDANT LOOP RELEASE [A-6] feature.
  • Page 36 Attendant Console Service Conditions (cont’d) Desk Console key pattern appear as follows: Pattern 1 (TIE) (BUSY) ATND (NANS) Recall (TF) DDD2 PAGE (EMG/SCB) TRKSL (CAS/ICPT) Start Mute Cancel DEST Talk Hold Answer Release Pattern 2 (TIE) (BUSY) ATND (NANS) Recall (TF) DDD2 PAGE...
  • Page 37 Attendant Console Service Conditions (cont’d) ATTENDANT CONSOLE Key patterns except Desk Console Pattern 1 DEST CNCL TALK HOLD TKSL START RELEASE ANSWER Pattern 2 DEST TALK CNCL TKSL HOLD START RELEASE ANSWER Pattern 3 MON/ DEST TALK CNCL HOLD TKSL START RELEASE ANSWER...
  • Page 38 Attendant Console Service Conditions (cont’d) Pattern 4 DEST CNCL TALK HOLD TKSL START RELEASE ANSWER The twelve keys on the ATTENDANT CONSOLE above the START, RLS and ANS keys may be set via System Data command. Note: Maximum 4 per PIM The MCT/MON/OL key is not functional in the United States.
  • Page 39: Attendant Keypad

    Attendant Keypad Attendant Keypad General Description This feature permits the Attendant to dial all calls from the ATTENDANT CONSOLE [A-3] via a push-button PAD. Operating Procedure Refer to NEAX2400 ICS Attendant Console User’s Guide. Service Conditions Whether the NEAX2400 ICS is equipped with DP or DTMF trunk lines, signals from the ATTENDANT KEY PAD will be converted.
  • Page 40: Attendant Lockout

    Attendant Lockout Attendant Lockout General Description This feature denies an Attendant the ability to re-enter an established trunk/station connection without being recalled by the station. Operating Procedure No manual operation is required once this feature has been programmed into system data. Service Conditions This feature is, by definition, mutually exclusive with: ATTENDANT OVERRIDE...
  • Page 41: Attendant Loop Release

    Attendant Loop Release Attendant Loop Release General Description This feature allows an ATTENDANT CONSOLE loop to become available for a second call as soon as the Attendant has directed the first call to a station; even if that station does not answer. Operating Procedure To operate: ATTENDANT CONSOLE indicates an incoming call.
  • Page 42 Attendant Loop Release Interactions (cont’d) Calls placed on CALL HOLD [C-6] by the Attendant Console are not released from the console. These calls remain on the loop until they are either extended by the Attendant or abandoned by the calling party. A maximum of six calls per console can be released and stored in the system memory.
  • Page 43: Attendant Override

    Attendant Override Attendant Override General Description This feature permits an Attendant to enter a busy trunk connection within the NEAX2400 ICS, via the Attendant Console [A-3]. Upon activation, a warning tone will be heard by the connected parties, after which they will be connected with the Attendant in a three-way bridge. Operating Procedure To activate ATTENDANT OVERRIDE: Press the “TKSL”...
  • Page 44 Attendant Override Service Conditions (cont’d) ATTENDANT OVERRIDE and ATTENDANT LOCKOUT [A-5] are mutually exclusive features. Each tone burst is 0.08 seconds in duration and is used to alert both parties that the Attendant is overriding the conversation. This feature can be denied on DICTATION [D-3] and PAGING [P-1] connections by assigned ARTD data.
  • Page 45 Attendant Override Interactions (cont’d) ATTENDANT LOCKOUT [A-5]: The Attendant is prevented from overriding a busy trunk which is connected to a loop held at the Attendant Console. Since the lockout feature applies only to calls held on an Attendant Console loop, ATTENDANT OVERRIDE of those trunks will be denied and the Attendant will hear Reorder Tone.
  • Page 46: Automatic Recall

    Automatic Recall Automatic Recall General Description This feature works as a timed reminder. When a call handled by the Attendant remains on hold, camped- on, or ringing unanswered for a fixed interval, the Attendant is automatically alerted. Operating Procedure No manual operation is required. Service Conditions AUTOMATIC RECALL [A-8] timing is preset in System Data at 30 seconds.
  • Page 47 Automatic Recall Interactions (cont’d) The station will continue to ring even as the call recalls to the Attendant Console. If the station should answer at the same time the Attendant answers the recalling call, a three-way conversation will take place (if conferencing is allowed and a conference card is programmed and installed).
  • Page 48: A-8d Automatic Recall - D Term

    term A-8D Automatic Recall - D term A-8D Automatic Recall - D General Description term This feature works as a timed reminder. When a D handled call remains on hold (EXCLUSIVE HOLD [E-4D] or NON-EXCLUSIVE HOLD [N-7D]) or during an unattended transfer for a variable, programmable term period of time, the D is automatically alerted.
  • Page 49: Announcement Service

    Announcement Service A-15 A-15 Announcement Service General Description This feature allows a station user to hear a prearranged announcement when the station user dials a predetermined access code. Operating Procedure To access: Lift the handset; receive Dial Tone. Dial the announcement trunk access code. Listen to the message from the announcement machine.
  • Page 50: Alternate Routing

    A-16 Alternate Routing A-16 Alternate Routing General Description This feature automatically routes outgoing on or off-net calls over alternate facilities when the first-choice trunk group is busy. The user selects the first-choice route by dialing the corresponding access code, and the equipment then routes the call through alternate trunk groups only if the first is busy.
  • Page 51: Audible Indication Control

    Audible Indication Control A-17 A-17 Audible Indication Control General Description This feature allows the Attendant to adjust the audible indications provided to the ATTENDANT CONSOLE [A-3]. Operating Procedure The Attendant Console is equipped with a volume control that can raise or lower the internal speaker level.
  • Page 52: Account Code

    A-18 Account Code A-18 Account Code General Description This feature is an adjunct to STATION MESSAGE DETAIL RECORDING [S-10], which provides a station user with the capability to enter a cost-accounting or client-billing code (up to 10 digits) into the system before dialing a long distance number.
  • Page 53 Account Code A-18 Interactions (cont’d) ACCOUNT CODES cannot be entered by a station upon answering an incoming trunk call. The ACCOUNT CODE can be entered by the Attendant Console before extending the call to a station. The access code for ACCOUNT CODES is restricted to a maximum of three digits. STATION MESSAGE DETAIL RECORDING [S-10] Split Billing - (System Data Option).
  • Page 54: Attendant Night Transfer

    A-19 Attendant Night Transfer A-19 Attendant Night Transfer General Description When the ATTENDANT CONSOLE [A-3] is in night mode, any operator calls (dial 0 calls) are automatically routed to a predetermined night station. Operating Procedure To answer night call: The station user dials the operator call code; receives Ringback Tone. An operator call is automatically transferred to the night answer station.
  • Page 55 Attendant Night Transfer A-19 Service Conditions (cont’d) 12. Programmed Night Stations can use CALL HOLD [C-6], CALL TRANSFER [C-10, 11] and THREE-WAY CALLING [T-2], provided these features are programmed into the CLASS OF SERVICE - INDIVIDUAL [C-15]. 13. Operator calls after Consultation Hold is not transferred to the Night Station. 14.
  • Page 56: Authorization Code

    A-20 Authorization Code A-20 Authorization Code General Description An AUTHORIZATION CODE is a numerical code dialed by station users (up to 10 digits), which will override the station CLASS OF SERVICE - INDIVIDUAL [C-15] for facility access restriction. (Series 6300 software enhancement) When a wrong code is received from a station/trunk, detailed information on the unauthorized user is output as a System Message.
  • Page 57 Authorization Code A-20 Service Conditions (cont’d) Note: Capacity varies depending on system configuration. It is possible to attain limits of: IMG, IMGx: approx. 4,000 codes IMGxh, IMGdxh, MMG, UMG: approx. 20,000 codes These specifications are based on the digits being assigned as follows: 1st digit: A (when A equals a unique digit from 0 - 9) 2nd digit:...
  • Page 58 A-20 Authorization Code Interactions (cont’d) There are no restrictions regarding the first digit of AUTHORIZATION CODES, except what is programmed in AMND. Tenant 0 does not conflict with the PBX numbering plan. This is true when separate tenant tables are provided. If common tenant tables are used, a conflict between LCR(S) and OGC(A), used with SMDR, will occur.
  • Page 59: Automatic Trunk Test

    Automatic Trunk Test A-21 A-21 Automatic Trunk Test General Description The AUTOMATIC TRUNK TEST capability provides a functional test on a large number of trunks at a prearranged time. The results of the test are reported at the MAINTENANCE ADMINISTRATION TERMINAL (MAT) [M-18].
  • Page 60 A-21 Automatic Trunk Test Interactions A four-wire TIE Line must be provided with the AUTOMATIC TRUNK TEST. See TIE LINE ACCESS [T-3] for details of the required programming. The test station must be located in the same LP as the PH-LTST circuit card. NEAX2400 ICS Business Features and Specifications Page 30 NDA-24143, Issue 4...
  • Page 61: A-29 Authorization Code - Tie Line Incoming Routes

    Authorization Code - Tie Line Incoming Routes A-29 A-29 Authorization Code - Tie Line Incoming Routes General Description This service feature offers an outside party the ability to enter an AUTHORIZATION CODE [A- 20] through an incoming TIE Line trunk. Operating Procedure When the incoming route is restricted or when an AUTHORIZATION CODE [A-20] is always required: The called number, office code, and terminal number are received by the TIE Line trunk.
  • Page 62 A-29 Authorization Code - Tie Line Incoming Routes Interactions (cont’d) Note: The access code to the feature AUTHORIZATION CODE - TIE LINE INCOMING ROUTES must be assigned within the PBX numbering plan. If ASPA, SRV = LCR (Least Cost Route Selection) / LCRS (Register Sender LCR) AH parameter is assigned as data “1”, the request for an AUTHORIZATION CODE is determined by the ARSC assignment of the station in relationship to the route chosen.
  • Page 63: Automatic/manual Intercom

    Automatic/Manual Intercom A-30 A-30 Automatic/Manual Intercom General Description term This feature permits multiple 8, 16 or 24-button D station users to simultaneously call all the stations in a preassigned group, regardless of their idle/busy status. An INTERCOM member can optionally override another INTERCOM station in a two-party INTERCOM connection.
  • Page 64 A-30 Automatic/Manual Intercom Operating Procedure To answer a Manual INTERCOM call: The MICM key will flash, indicating an incoming INTERCOM call. The called station may also hear one second of ringing from the calling INTERCOM station. If the called station in the INTERCOM group is already engaged in a conversation with a non- INTERCOM call, the station may press the MICM key after pressing the HLD key.
  • Page 65 Automatic/Manual Intercom A-30 Service Conditions (cont’d) 13. Port traffic and station PEG COUNT [P-7] reports will not record the use of the INTERCOM feature. term 14. Dedicated function keys on the D cannot be used while on an INTERCOM call. Only the Speaker (SPKR) key can be used for hands-free operation.
  • Page 66: Account Code - Attendant

    A-52 Account Code - Attendant A-52 Account Code - Attendant General Description This feature provides the ATTENDANT CONSOLE [A-3] with the capability to enter an Account Code into the system after talking with a CO outgoing/incoming call. Operating Procedure The Attendant talks with the CO trunk call. Press the START key.
  • Page 67: All Zone Paging

    All Zone Paging A-53 A-53 All Zone Paging General Description This feature provides both the Attendant and a station user with dial access to multiple zone paging equipment. Operating Procedure To operate from a station: The station goes off-hook; receives Dial Tone. The station dials the ALL-ZONE PAGING access code.
  • Page 68 A-53 All Zone Paging Interactions (cont’d) The Attendant Console can dial Priority Page access code and release a station. When disconnecting from a Paging trunk, the trunk becomes idle immediately. ALL-ZONE PAGING is not possible from CONSULTATION HOLD [C-17]. CALL HOLD [C-6]: A Paging trunk cannot be placed on Call Hold. term 10.
  • Page 69: Announcement Service - Attendant

    Announcement Service - Attendant A-59 A-59 Announcement Service - Attendant General Description This feature allows the Attendant, via the ATTENDANT CONSOLE [A-3], to hear a prearranged announcement when the Attendant dials a predetermined access code. Operating Procedure To access: Press an idle loop key. Dial the announcement trunk access code.
  • Page 70: Attendant-to-attendant Calling

    A-60 Attendant-To-Attendant Calling A-60 Attendant-To-Attendant Calling General Description This feature permits an Attendant, via an ATTENDANT CONSOLE [A-3], to access a non-specific free Attendant by dialing the operator access code, and to call a particular ATTENDANT CONSOLE [A-3] by dialing an individual Attendant Identification Number. Operating Procedure To operate: Press an idle loop key.
  • Page 71: Automatic Idle Return

    Automatic Idle Return A-69 A-69 Automatic Idle Return (Series 6200 software feature) General Description term term This feature enables a D in HANDS-FREE operation to be automatically released when the D receives Reorder Tone for a predetermined interval. Operating Procedure No manual operation is required.
  • Page 72: Automatic Number Identification (ani)

    A-78 Automatic Number Identification (ANI) A-78 Automatic Number Identification (ANI) General Description This feature automatically sends the Calling Subscriber's number to the called party after a response is received from the distant office. This feature is used for outgoing CO calls (e.g., Enhanced 911 (E911) calls) or TIE Line calls using DTMF signaling.
  • Page 73 Automatic Number Identification (ANI) A-78 Service Conditions (cont’d) A Direct Distance Dialed (DDD) seizure tone is not sent after the digits have been sent out. Other interactions are the same as for DTMF signal dialing. NEAX2400 ICS Business Features and Specifications Page 43 NDA-24143, Issue 4...
  • Page 74: Automated Attendant

    A-82 Automated Attendant A-82 Automated Attendant General Description This feature allows a user outside the NEAX2400 ICS to access the system via a public or private network without the Attendant or station user's assistance. After or during an announcement, the outside user may originate calls over any or all of the PBX facilities.
  • Page 75 Automated Attendant A-82 Service Conditions (cont’d) d.) When the called station does not answer (threshold value: 30 seconds), except when CALL FORWARDING - DON'T ANSWER [C-3] is set on the called station. e.) When the called station is busy, except when CALL FORWARDING - BUSY LINE [C-2] is set on the called station.
  • Page 76: Answer Hold - Attendant

    A-98 Answer Hold - Attendant A-98 Answer Hold - Attendant General Description This feature enables an Attendant to answer an incoming call by pressing the “ANS” key or flashing ICI key. If the Attendant is already engaged in a call, pressing one of these keys places the first call on Hold and automatically connects the second one.
  • Page 77 Answer Hold - Attendant A-98 Service Conditions (cont’d) When the Attendant is engaged in a three-way call: a.) If there is no idle loop when the Attendant presses “ANS” key or ICI key, one of the following occurs: (1) When both the calling and the called parties are trunk and when the called party has not answered yet, the call is held on the loop and the Attendant cannot answer the next incoming call.
  • Page 78: Authorization Code Display Elimination

    A-99 Authorization Code Display Elimination A-99 Authorization Code Display Elimination General Description (Series 6100 software enhancement) This feature eliminates AUTHORIZATION CODE [A-20] and term FORCED ACCOUNT CODE [F-7] from being displayed on the D for security purposes. Operating Procedure Before dialing: (Auth code/forced account code access code) + (SPDT) + (auth code/forced account code) + (DT) + (OG access code) Dial: (DT)-10 + (SPDT)-1234 + (DT)-9- 753-7000...
  • Page 79: Attendant Overflow

    Attendant Overflow A-105 A-105 Attendant Overflow General Description This feature allows incoming trunk calls directed to the ATTENDANT CONSOLE [A-3] to overflow to a predetermined station. The trunk call will ring the Attendant for a pre-programmed time period before overflowing to the destination station. Operating Procedure To operate: An incoming trunk call arrives at the ATTENDANT CONSOLE [A-3].
  • Page 80 A-105 Attendant Overflow Interactions (cont’d) For DID trunks, the LDN will be terminated to the Attendant Console with overflow capabilities when CSI = 4. ATTENDANT OVERFLOW and DELAY ANNOUNCEMENT ATTENDANT [D-114] are mutually exclusive features. NEAX2400 ICS Business Features and Specifications Page 50 NDA-24143, Issue 4...
  • Page 81: Add On Conference - 8 Party

    Add On Conference - 8 Party A-121 A-121 Add On Conference - 8 Party (Series 6100 software feature) General Description This service allows the 8-party conference to be established any time by any conferee by use of the 8- party conference trunk. Operating Procedure To establish an 8-party conference: Station A calls Station B;...
  • Page 82 A-121 Add On Conference - 8 Party Service Conditions (cont’d) Any one of the station, central office line, tie line, CCIS line, or the ISDN network subscriber can be the conference member. The Attendant Console cannot be a member of the conference. Pressing of the “CNF” key will be invalid.
  • Page 83 Add On Conference - 8 Party A-121 Service Conditions (cont’d) 21. When the conferee presses the “RETAIN CNF” key, the LCD display shows as follows for five seconds depending on the connection: a.) one station and multiple outside parties “RETAIN CNF” b.) one station and one outside party “RST”...
  • Page 84: Analog Caller Id (class Sm)

    A-125 Analog Caller ID (Class SM) A-125 Analog Caller ID (Class SM) (Series 6100 software feature) General Description This feature allows a calling number and name sent from Central Office to be received as MODEM signals when calls terminate from the analog trunk and provides following services: term The D LCD may display the calling number and name.
  • Page 85 Analog Caller ID (Class SM) A-125 Service Conditions (cont’d) term 14. The following issues of firmware equipped on the circuit cards are required for the D series III with 2-line LCD. Circuit Card Firmware Issue SPA-16ELCH-E SP-3124 16ELCD PROG-D 5 or later SPA-16ELCH-F SP-3125 16ELCD PROG-TD 5 or later...
  • Page 86 A-125 Analog Caller ID (Class SM) Service Conditions (cont’d) • *1 In case of the ID display in ISDN service, the sub address is displayed. term When the D does not receive data pertaining to the sub address or Caller ID, the blank is displayed.
  • Page 87 Analog Caller ID (Class SM) A-125 Service Conditions (cont’d) The one-line LCD displays: A B C D E F G * Calling name * T U V W X Y Z Calling name 1 2 3 4 5 6 7 * Calling number * 4 5 6 7 8 9 0 Calling number...
  • Page 88 A-125 Analog Caller ID (Class SM) Service Conditions (cont’d) 17. The maximum number of calling numbers varies depending on the system configuration as shown below. IMGx: approximately 20,000 IMGxh/IMGdxh/UMGx: approximately 30,000 term 18. When a call is transferred to a trunk, the transferred party’s D LCD displays as shown below.
  • Page 89: Analog Caller Id - Station

    Analog Caller ID - Station A-127 A-127 Analog Caller ID - Station (Series 6200 software feature) General Description This feature allows a called station to receive CALLER ID information (time, calling number and name) from Central Office when a call terminates via the analog COT. The calling number received from the ISDN network, MF-ANI information received from Central Office with the MF feature or the calling station number within the PBX can change into CALLER ID information and be sent to the called station.
  • Page 90: Busy Lamp Field - Flexible

    Busy Lamp Field - Flexible Busy Lamp Field - Flexible General Description This feature provides the Attendant with visual indications of either busy, idle or LINE LOCKOUT [L-3] conditions for a particular hundred's group of stations via a designated lamp field on the Attendant Console.
  • Page 91: Busy Verification

    Busy Verification Busy Verification General Description When an Attendant places a call to a busy station, this feature allows the Attendant to break into the connection. When this feature is initiated from the console, the system sends a Warning Tone to the stations before establishing a three-party conference.
  • Page 92 Busy Verification Service Conditions (cont’d) term NON-EXCLUSIVE HOLD - D [N-7D] term PRIVACY - D [P-14D] PRIVACY RELEASE [P-18] THREE-WAY CALLING [T-2, T-2D] term VOICE CALL - D [V-2D] f.) Modem pooling connection g.) Data Call through Data Adapter h.) Data Call through Data Module i.) The calling station is connected to an Attendant Loop.
  • Page 93 Busy Verification Service Conditions (cont’d) 14. CALL WAITING [C-12, 31]: If an Attendant attempts to busy-verify a station line that already has a waiting call, BUSY VERIFICATION will be denied. Also, if the Attendant attempts to busy- verify a station line that is waiting for another line, the BUSY VERIFICATION attempt will be temporarily denied, because such waiting calls always involve either a connection to the Attendant position or the calling party is listening to the Ringback Tone.
  • Page 94 Busy Verification Interactions (cont’d) CALL HOLD [C-6]: When two stations have established a connection and one of the stations has a third party on hold, the two talking parties can be busy verified, but the party on hold cannot be busy verified.
  • Page 95: B-5d Boss - Secretary Override - D Term

    term Boss - Secretary Override - D B-5D term B-5D Boss - Secretary Override - D General Description This feature enables a secretary to voice announce a call to a boss when he is currently on his My-Line. Operating Procedure Example: Station 200, Boss Station 201, Secretary...
  • Page 96 term B-5D Boss - Secretary Override - D Service Conditions (cont’d) This service feature is only available when both the boss and secretary are on their own My- Lines. This feature must be allowed in CLASS OF SERVICE - INDIVIDUAL [C-15] via system data programming.
  • Page 97: Brokerage - Hotline

    Brokerage - Hotline Brokerage - Hotline General Description term This feature provides a HOT LINE [H-1] function for D Operating Procedure term To access from D Lift handset or press the “SPKR” key. Press sub-line key associated with the predetermined desired station. The destination station is automatically dialed;...
  • Page 98 Brokerage - Hotline Service Conditions (cont’d) 15. In the following cases, overriding by the “OVER” key is not available, and the caller receives Reorder Tone. a.) the conference-function trunks are all busy. b.) the destination station is not engaged in a two party call, as when •...
  • Page 99: B-8 Boss - Secretary - Message Waiting Lamp Control

    Boss - Secretary - Message Waiting Lamp Control B-8 Boss - Secretary - Message Waiting Lamp Control General Description This feature allows a secretary, via her station, to control the Call Indicator Lamp (Note) or Message Waiting (MW) display on the boss' station. Note: The Call Indicator Lamp is used as the MW Lamp.
  • Page 100 Boss - Secretary - Message Waiting Lamp Control Service Conditions (cont’d) This feature is not restricted by CLASS OF SERVICE - INDIVIDUAL [C-15] on either the boss or secretary stations. BOSS-SECRETARY MW LAMP CONTROL indication is cleared by system initialization or a Local Processor initialization.
  • Page 101 Boss - Secretary - Message Waiting Lamp Control Service Conditions (cont’d) 10. The LCD on the secretary’s station displays the following messages: Type of term Status of Boss’ Station LCD D Series III and E Tone BUSY (Time Display) SETTING (Time Display) MESSAGE WAITING...
  • Page 102 Boss - Secretary - Message Waiting Lamp Control Service Conditions (cont’d) d.) THREE-WAY CALLING [T-2] e.) CONSULTATION HOLD - ALL CALLS [C-17] term f.) calls by VOICE CALL - D [V-2D] g.) Call Waiting Ringback Tone with Call Waiting set. 13.
  • Page 103: Boss - Secretary Transfer

    Boss - Secretary Transfer B-11 B-11 Boss - Secretary Transfer General Description This service feature allows a secretary to voice-announce a call to a boss when the secretary answers a call to the boss' line. Operating Procedure term term To transfer from D to D Call terminates to Boss' line.
  • Page 104 B-11 Boss - Secretary Transfer Operating Procedure (cont’d) term To transfer from D to a single line telephone: Call terminates to Boss' line. term Secretary answers the call on the sub-line of Secretary's D Secretary presses the line key of the answered call. Boss' station rings. LCD displays: Secretary XXXX (Time Display)
  • Page 105 Boss - Secretary Transfer B-11 Service Conditions (cont’d) CALL WAITING - TERMINATING [C-12] CONSULTATION HOLD - ALL CALLS [C-17, C-17D] DATA LINE SECURITY [D-12] DATA PRIVACY ON DEMAND [D-17] DIAL ACCESS TO ATTENDANT [D-2] term EXCLUSIVE HOLD - D [E-4D] EXECUTIVE RIGHT-OF-WAY [E-1, E-1D] term...
  • Page 106: Brokerage Hotline - Outside

    B-12 Brokerage Hotline - Outside B-12 Brokerage Hotline - Outside General Description term This feature provides a BROKERAGE HOT LINE - OUTSIDE [H-9] function for a D Operating Procedure term To access a BROKERAGE HOT LINE - OUTSIDE from a D Lift the handset or press the “SPKR”...
  • Page 107: Blind Transfer To Attendant

    Blind Transfer To Attendant B-17 B-17 Blind Transfer To Attendant General Description This feature allows a station to transfer a held call (station or trunk) to the Attendant Console and hang up without having to wait for the Attendant to answer. Operating Procedure To operate: While connected to another party (station or trunk), the station user presses switchhook or “XFR”...
  • Page 108 B-17 Blind Transfer To Attendant Service Conditions (cont’d) 10. If a call is blind transferred to a station that has set CALL FORWARDING - DON'T ANSWER [C-3] to the Attendant, the following conditions will occur: a.) if “No Recall on Call Transfer” is in service, the call will forward in a Don't Answer scenario.
  • Page 109: Blind Transfer To Station

    Blind Transfer To Station B-18 B-18 Blind Transfer To Station General Description This feature allows two Class Marks (described below) to be assigned to stations, enabling such services as Voice Mail, announcement machine, etc. depending on the Class Mark. A Class Mark which allows No Answer timer to be extended when the Blind Transferred-to station does not answer within the predetermined period of time interval.
  • Page 110: Call Back

    Call Back Call Back General Description This feature provides the ability for a calling station that has dialed a busy station to dial a CALL BACK code. When this has been done, the calling station will be rung as soon as the busy station becomes available, provided the calling station is also idle.
  • Page 111 Call Back Interactions (cont’d) CALL HOLD [C-6]: Activation of CALL BACK is not allowed if the calling or called station has a term party on CALL HOLD [C-6]. CALL BACK can be activated against a D that is holding a call or is being held via EXCLUSIVE HOLD [E-4D] or NON-EXCLUSIVE HOLD [N-7D].
  • Page 112: C-1d Call Back - D Term

    term C-1D Call Back - D term C-1D Call Back - D General Description term This feature provides the ability for a D , which has dialed a busy station, to press a “CALL BACK” key. When this has been done, the calling station will be rung as soon as the busy station becomes available, provided that the calling station is also free.
  • Page 113 term Call Back - D C-1D Operating Procedure (cont’d) term Called D 's LCD displays: Calling Station XXXX (Time Display) term Series E XXXX (Time Display) To cancel CALL BACK: Lift the handset or press the “SPKR” key; receive Dial Tone. Press the “CALL BACK”...
  • Page 114 term C-1D Call Back - D Service Conditions (cont’d) OFF-HOOK QUEUING [O-7] OUTGOING TRUNK QUEUING [O-2, O-2D] 12. A delay timer can be set in system programming, on a system-wide basis. This allows a station to which CALL BACK has been set to initiate another call within a predetermined time period after becoming idle, before the CALL BACK feature is activated.
  • Page 115: Call Forwarding - Busy Line

    Call Forwarding - Busy Line Call Forwarding - Busy Line General Description This feature permits a call to a busy station to be immediately forwarded to a predesignated station or to the ATTENDANT CONSOLE [A-3]. If a called station is in a STATION HUNTING [S-7, 8, 9] Group and forwards calls to another Hunt Group, it can be determined through System Data that the calling party has been directed either to the called parties Hunt Group or to the terminating parties Hunt Group when all of the forwarded stations are busy.
  • Page 116 Call Forwarding - Busy Line Service Conditions (cont’d) If all the stations in the terminating Hunt Group are busy, the calling party will hear Busy Tone and will not return to the called parties Hunt Group. When MULTIPLE CALL FORWARDING - BUSY LINE [M-24] service is activated, hunting will be performed at the last destination of the forwarded call, even though the multiple jumped stations are in a Hunt Group.
  • Page 117 Call Forwarding - Busy Line Service Conditions (cont’d) This service is not available when the called party is the attendant console or monitoring station. However, the service is available when these stations are designated as the transfer destination of CALL FORWARDING - BUSY LINE service. This service is available only when the called party is busy and has set CALL FORWARDING - BUSY LINE.
  • Page 118 Call Forwarding - Busy Line Interactions (cont’d) A calling station, Attendant Console, or trunk can successfully activate EXECUTIVE RIGHT-OF- WAY [E-1], CALL WAITING-ORIGINATING [C-31], CALL WAITING-TERMINATING [C-12], or BUSY VERIFICATION [B-3] after having been Call Forwarded and having received Busy Tone. (A trunk cannot activate EXECUTIVE RIGHT-OF-WAY [E-1] or BUSY VERIFICATION [B-3]);...
  • Page 119: C-2d Call Forwarding - Busy Line - D Term

    term Call Forwarding - Busy Line - D C-2D term C-2D Call Forwarding - Busy Line - D General Description This feature permits a call to a busy station to immediately be forwarded to a predesignated station, or to term the Attendant.
  • Page 120 term C-2D Call Forwarding - Busy Line - D Operating Procedure (cont’d) term To monitor CALL FORWARDING - BUSY LINE - D Press the CALL FORWARDING - BUSY LINE “FORWARD-BY” feature key. The LCD displays: Target Station XXXX (Time Display) term Series E FORWARD...
  • Page 121 term Call Forwarding - Busy Line - D C-2D Operating Procedure (cont’d) Dial the desired target station number; receive Service Set Tone. The LCD displays: Target Station FWD SET (Time Display) term Series E FORWARD SET XXXX (Time Display) term The LED of the associated feature key lights on the D for which this multi-line is a MY Line.
  • Page 122 term C-2D Call Forwarding - Busy Line - D Operating Procedure (cont’d) term To cancel CALL FORWARDING - BUSY LINE to a D multi-line: term Press the multi-line key for which CALL FORWARDING - BUSY LINE - D feature is to be cancelled.
  • Page 123 term Call Forwarding - Busy Line - D C-2D Service Conditions (cont’d) term 10. The display of an intermediate station on a D 's LCD panel may be allowed or denied according to system data. This assignment is done on a system basis. The LCD displays: Intermediate Station Calling/Called Party XXXX...
  • Page 124 term C-2D Call Forwarding - Busy Line - D Service Conditions (cont’d) term 20. A station user may set CALL FORWARDING - BUSY LINE - D for a multi-line appearance based on the CLASS OF SERVICE - INDIVIDUAL [C-15], as assigned to the station setting the service.
  • Page 125 term Call Forwarding - Busy Line - D C-2D Service Conditions (cont’d) This service is available in the following occasions: a.) When the destination of the CALL FORWARDING - BUSY LINE service is the calling station. b.) When the calling party is the attendant console or the night station, and the destination of the CALL FORWARDING - BUSY LINE service is also the attendant console or the night station.
  • Page 126: Call Forwarding - Don't Answer

    Call Forwarding - Don’t Answer Call Forwarding - Don’t Answer General Description This feature permits a call to an unanswered station to be forwarded to a predesignated station, or to the Attendant, when the called station doesn't answer after a predetermined time interval. If the individual Call Forwarding - Don’t Answer timer is not assigned, the default timer assigned by system data programming is used.
  • Page 127 Call Forwarding - Don’t Answer Service Conditions (cont’d) When the Attendant extends a call to a station that has set CALL FORWARDING - DON'T ANSWER, the called station will ring for 10 seconds. If after this time, the call has not been answered, AUTOMATIC RECALL [A-8] is activated.
  • Page 128 Call Forwarding - Don’t Answer Service Conditions (cont’d) 17. SPLIT CALL FORWARDING [S-99]: When a call is forwarded to the parties predesignated by SPLIT CALL FORWARDING [S-99], service conditions are the same as described in items 12, 13, and 14. 18.
  • Page 129: C-3d Call Forwarding - Don't Answer - D Term

    term Call Forwarding - Don’t Answer - D C-3D term C-3D Call Forwarding - Don’t Answer - D General Description This feature permits a call to an unanswered station to be forwarded to a predesignated station or to the Attendant, if the called station does not answer within a predetermined period of time. CALL term FORWARDING - DON'T ANSWER - D may be set or cancelled by the station user for all multi-line...
  • Page 130 term C-3D Call Forwarding - Don’t Answer - D Operating Procedure (cont’d) FWD SET OPR (Time Display) term Series E FORWARD SET (Time Display) To set CALL FORWARDING - DON'T ANSWER for a multi-line appearance other than the MY Line: Lift the handset or press the “SPKR”...
  • Page 131 term Call Forwarding - Don’t Answer - D C-3D Operating Procedure (cont’d) To monitor CALL FORWARDING - DON'T ANSWER for a multi-line appearance other than the MY Line: Press the CALL FORWARDING - DON'T ANSWER “FORWARD-NA” key. The LCD displays: Target Station XXXX (Time Display)
  • Page 132 term C-3D Call Forwarding - Don’t Answer - D Service Conditions (cont’d) Stations are assigned this feature according to CLASS OF SERVICE - INDIVIDUAL [C-15] programming in System Data. term A station programmed for access to CALL FORWARDING - DON'T ANSWER - D automatically allowed CALL FORWARDING - BUSY LINE [C-2].
  • Page 133 term Call Forwarding - Don’t Answer - D C-3D Service Conditions (cont’d) term Series E CF NANS XXXX XXXX (Time Display) 12. Stations are assigned this feature according to TENANT SERVICE [T-12] of the calling and destination stations, when the called station does not answer for a predetermined time interval. In the following cases, when the calling or destination stations are restricted by TENANT SERVICE [T-12] class, this feature is not activated, and the called station continues to ring: a.) when a station places a call to another station setting CALL FORWARDING - DON'T...
  • Page 134 term C-3D Call Forwarding - Don’t Answer - D Interactions (cont’d) term When CALL FORWARDING - DON’T ANSWER - D is set from Station A to Station B, Station A is idle, Station B is busy, and Station A will ring. The timer setting in System Data 1, Index 145 is ignored.
  • Page 135: Call Forwarding - All Calls

    Call Forwarding - All Calls Call Forwarding - All Calls General Description This feature permits all calls destined for a particular station to be routed to another station (or to the Attendant) regardless of the busy or idle status of the called station. Activation and cancellation may be accomplished by either the individual station user or the Attendant.
  • Page 136 Call Forwarding - All Calls Service Conditions (cont’d) If the station's own station number is set for CALL FORWARDING - ALL CALLS, this feature is changed to CALLING PARTY RECOGNITION SERVICE (CALL FORWARDING - ALL CALLS) [C-103]. When the station user setting CALL FORWARDING - ALL CALLS goes off-hook, Special Dial Tone can be provided instead of Dial Tone.
  • Page 137: C-5d Call Forwarding - All Calls - D Term

    term Call Forwarding - All Calls - D C-5D term C-5D Call Forwarding - All Calls - D General Description This feature permits all calls destined for a particular station to be routed to another station, or to the Attendant, regardless of the busy or idle status of the called station. Activation and cancellation may be term accomplished by the user or the Attendant.
  • Page 138 term C-5D Call Forwarding - All Calls - D Operating Procedure (cont’d) Operator FWD SET OPR (Time Display) term Series E FORWARD SET (Time Display) To cancel CALL FORWARDING - ALL CALLS from MY Line: Lift the handset or press the “SPKR” key; receive Dial Tone. Press the “CALL FORWARDING - ALL CALLS”...
  • Page 139 term Call Forwarding - All Calls - D C-5D Operating Procedure (cont’d) If the target station is the operator, the LCD displays: FWD SET OPR (Time Display) term Series E FORWARD SET OPR (Time Display) To monitor CALL FORWARDING - ALL CALLS for a multi-line appearance other than the MY Line: Press the multi-line appearance.
  • Page 140 term C-5D Call Forwarding - All Calls - D Service Conditions (cont’d) If Station A sets Call Forwarding to Station B, and Station B is set for Call Forwarding to Station C, calls to Station A will be forwarded to Station B but will not be routed to Station C, unless MULTIPLE CALL FORWARDING - ALL CALLS [M-44] has been set in System Data.
  • Page 141 term Call Forwarding - All Calls - D C-5D Interactions Station users are unaccustomed to hearing Ringback Tone when responding to their own station’s ring. Inform users when providing Ringback Tone with CALL FORWARDING-ALL CALLS in System Data 1, Index 69, Bit 1. Call Forwarding can only be activated from an idle station.
  • Page 142: Call Hold

    Call Hold Call Hold General Description This feature permits any station user to hold a call in progress by flashing the hookswitch and dialing a preprogrammed CALL HOLD code, thus allowing that line to be used for originating another call or returning to a previously held call.
  • Page 143 Call Hold Service Conditions (cont’d) CALL BACK [C-1]: a.) A station user cannot activate CALL HOLD when CALL BACK [C-1] has already been activated. b.) A station user cannot use the CALL HOLD feature while CALL BACK [C-1] is in effect toward it.
  • Page 144 Call Hold Interactions (cont’d) AUTOMATIC RECALL [A-8] of a held call will not be affected by CALL FORWARDING [C-2, 3, 5]. BUSY VERIFICATION [B-2]: Busy Verification of a station on HOLD is denied. Busy Verification of a station that has a call on HOLD is allowed if the station is in a talking state with another party 10.
  • Page 145: C-6d Call Hold - D Term

    term Call Hold - D C-6D term C-6D Call Hold - D General Description term term This feature permits a D station user to HOLD a call in progress by using CALL HOLD - D Operating Procedure To hold a call in progress without using the “HLD” key: Press “XFR”...
  • Page 146 term C-6D Call Hold - D Operating Procedure (cont’d) Dial CALL HOLD [C-6] access code. Press SPEED CALLING - ONE TOUCH [S-26] key. The LCD displays: SPD SET (Time Display) term Series E SPEED SET (Time Display) term This key may now be used to access the CALL HOLD - D feature.
  • Page 147 term Call Hold - D C-6D Interactions CALL WAITING [C-12, 31] cannot be activated if the target station has a call on HOLD. CALL BACK [C-1]: term a.) A station user cannot activate CALL HOLD - D when CALL BACK has already been activated.
  • Page 148: Call Pickup - Group

    Call Pickup - Group Call Pickup - Group General Description This feature permits a station user to answer any calls directed to other lines in the user’s preset CALL PICKUP - GROUP by dialing a Pickup code. (Series 6200 software enhancement) A station user can be assigned to an additional CALL PICKUP group, referred to as EXPANDED CALL PICKUP GROUP.
  • Page 149 Call Pickup - Group Service Conditions (cont’d) 10. (Series 6200 software enhancement) A maximum of 50 stations can be assigned to each EXPANDED CALL PICKUP GROUP. There is no limit to the number of Groups per system. 11. (Series 6200 software enhancement) A station user cannot pickup a call in the EXPANDED CALL PICKUP GROUP when engaged in another call.
  • Page 150 term C-7D Call Pickup - Group - D term C-7D Call Pickup - Group - D General Description This feature permits a station user to answer any call directed to another line in his preset Call Pickup Group by using a programmable line/feature key. term CALL PICKUP - GROUP - D may be used by seizing Dial Tone from any multi-line appearance on the...
  • Page 151 term Call Pickup - Group - D C-7D Service Conditions (cont’d) term can be assigned to only one CALL PICKUP GROUP [C-7]. This assignment is term programmed via the D 's MY Line. Access to this group is available from any multi-line term appearance on the D A maximum of 50 stations can be assigned to one group per system.
  • Page 152: Call Processing Indication

    Call Processing Indication Call Processing Indication General Description This feature provides visual indications at the ATTENDANT CONSOLE [A-3] of all calls being handled by the Attendant. Operating Procedure Refer to the NEAX2400 ICS Command Manual. Service Conditions Each ATTENDANT CONSOLE [A-3] is provided with 6 dedicated switched loop keys. Each loop key is associated with 5 lamp indicators (BSY, RING, ATND, ANS, or HLD) to display the status of the call on that loop.
  • Page 153: Call Queueing

    Call Queueing Call Queueing General Description This feature enables an Attendant to handle a series of exchange network calls in the order of their arrival, thereby eliminating unnecessary delays. Operating Procedure Press ATTENDANT CONSOLE [A-3] “ANS” key to receive calls in order of queue. Service Conditions Incoming calls arriving at the ATTENDANT CONSOLE [A-3] will light the CALL WAITING LAMP [C-13].
  • Page 154: Call Transfer - Attendant

    C-10 Call Transfer - Attendant C-10 Call Transfer - Attendant General Description This feature permits a station user, while connected to an exchange network call, to signal the Attendant and have the Attendant transfer the call to another station within the system. Operating Procedure Calling the Attendant: While engaged in a Central Office trunk call, press the switchhook;...
  • Page 155 Call Transfer - Attendant C-10 Interactions (cont’d) Refer to BLIND TRANSFER TO ATTENDANT [B-17] for blind transfer from station to Attendant Console. A HOTLINE [H-1] station may transfer a call to the Attendant Console. A CALL TRANSFER to a station with CALL FORWARDING [C-2, 3, 5] set will forward according to the conditions of the feature set, unless the station is set to CALL FORWARD - ALL CALLS [C-5] to the Attendant Console.
  • Page 156: Call Transfer - All Calls

    C-11 Call Transfer - All Calls C-11 Call Transfer - All Calls General Description This feature permits a station user to transfer incoming or outgoing Central Office and intra-office calls to another station within the system without Attendant assistance. Operating Procedure To transfer a call in progress: While connected with the first party, press the switchhook;...
  • Page 157 Call Transfer - All Calls C-11 Service Conditions (cont’d) When transferring a call from a station or trunk (second party) to another station (third party) the control station can transfer the call during ringing. When the control station goes on-hook, the station or trunk on hold is connected to the third party and hears Ringback Tone.
  • Page 158 C-11 Call Transfer - All Calls Interactions (cont’d) Upon establishing a CONSULTATION HOLD [C-17, 17D] connection and dialing a MISCELLANEOUS TRUNK ACCESS [M-2] code, if no Dial Tone is heard (after the trunk is seized), if a mistake is made in dialing, or if an intercept announcement or a permanent tone is heard, the station user must go on-hook and wait for Ringback Tone.
  • Page 159: C-11d Call Transfer - All Calls - D Term

    term Call Transfer - All Calls - D C-11D term C-11D Call Transfer - All Calls - D General Description term This feature permits a D user to transfer incoming or outgoing calls without Attendant assistance. Operating Procedure To transfer a call in progress: While connected with the first party, press the “XFR”...
  • Page 160 term C-11D Call Transfer - All Calls - D Service Conditions (cont’d) c.) one station and two trunks. The maximum number of simultaneous THREE-WAY CALLING [T-2] connections per system is dependent on the quantity of CFT-function circuits equipped (traffic engineered). CFT function is included in the INT and TSW-INT card.
  • Page 161 term Call Transfer - All Calls - D C-11D Interactions (cont’d) MESSAGE REMINDER [M-19D] OUTGOING TRUNK QUEUING Cancel [O-2] SPEED CALLING-STATION Entry [S-21] TRUNK ANSWER FROM ANY STATION (TAS) [T-8] Upon establishing a CONSULTATION HOLD [C-17, 17D] connection and dialing a third party, if the station user receives Busy or Reorder Tone instead of Ringback Tone, the station user flashes once to disconnect the tone and reconnect the second party.
  • Page 162: Call Waiting - Terminating

    C-12 Call Waiting - Terminating C-12 Call Waiting - Terminating General Description This feature enables a busy station to receive a second incoming call. A Camp-On Indication Tone is sent to the busy station, the user can use a switchhook flash to answer the second call. A switchhook flash may be used to alternate between the two calls.
  • Page 163 Call Waiting - Terminating C-12 Service Conditions (cont’d) CALL WAITING - TERMINATING cannot be activated while in the CONSULTATION HOLD [C-17] mode. CALL WAITING - TERMINATING cannot be used in conjunction with DIAL ACCESS TO ATTENDANT [D-2]. 10. CALL WAITING - TERMINATING cannot be activated if the target station has accessed, entered, or is engaged in any of the following features or modes: ATTENDANT CAMP-ON WITH TONE INDICATION[A-1] ATTENDANT OVERRIDE...
  • Page 164 C-12 Call Waiting - Terminating Interactions (cont’d) term To answer a CALL WAITING - TERMINATING call from a D , press the ANS key. The answering party can alternate between the calls by pressing the ANS key. Enabling ATTENDANT LOOP RELEASE [A-6] (System Data 2, Index 6, Bit 7), a call Camped- On to a station via the Attendant Console will wait at that station for the time set in Index 145.
  • Page 165: Call Waiting Lamp

    Call Waiting Lamp C-13 C-13 Call Waiting Lamp General Description This feature provides a visual indication to the Attendant when one or more calls are waiting to be answered. Operating Procedure Refer to NEAX2400 ICS Command Manual. Service Conditions All incoming calls to the ATTENDANT CONSOLE [A-3] that have to be answered will signal the Attendant via the CALL WAITING LAMP.
  • Page 166: Ccsa Access

    C-14 CCSA Access C-14 CCSA Access General Description This feature enables connection to a CCSA network. CCSA networks provide customers with the use of a completely private inter-facility dial system. They use individual facilities for dedicated access lines and trunks that terminate in common control switching equipment and in various types of telephone equipment at customer locations.
  • Page 167: Class Of Service - Individual

    Class Of Service - Individual C-15 C-15 Class Of Service - Individual General Description This feature permits all NEAX2400 ICS stations to be assigned a Class of Service in accordance with the degree of system use desired. Each station is assigned one class from each of three groups (see SERVICE CONDITIONS).
  • Page 168 C-15 Class Of Service - Individual Interactions The following features interact with the fully restricted station: CALL TRANSFER - ALL CALLS [C-11]: A fully restricted station can be transferred to a station or the Attendant by another party using the CALL TRANSFER - ALL CALLS [C-11] feature. The fully restricted station may transfer a station-to-station call to a station or the Attendant.
  • Page 169: Consultation Hold - All Calls

    Consultation Hold - All Calls C-17 C-17 Consultation Hold - All Calls General Description This feature permits a station user to hold any incoming or outgoing public network or TIE Line call, or any intra-office call, while originating a call to another station within the system. Operating Procedure Holding the original call and placing the second call: Press the switchhook;...
  • Page 170 C-17 Consultation Hold - All Calls Interactions (cont’d) Features that cannot be activated while a station user has a party in CONSULTATION HOLD- ALL CALLS are: EXECUTIVE RIGHT-OF-WAY [E-1] TRUNK ANSWER FROM ANY STATION [T-8] CALL BACK, Activate or Cancel [C-1] CALL PICKUP-DIRECT [C-30]...
  • Page 171: C-17d Consultation Hold - All Calls - D Term

    term Consultation Hold - All Calls - D C-17D term C-17D Consultation Hold - All Calls - D General Description term This feature permits a D station user to hold any incoming or outgoing public network or TIE Line, or any Intra-office calls, while originating a call to another station within the system.
  • Page 172 term C-17D Consultation Hold - All Calls - D Interactions (cont’d) ATTENDANT CAMP-ON WITH TONE INDICATION [A-1] ATTENDANT OVERRIDE [A-7] Features that cannot be activated while a station user has a party in CONSULTATION HOLD- ALL CALLS are: EXECUTIVE RIGHT-OF-WAY [E-1] TRUNK ANSWER FROM ANY STATION [T-8]...
  • Page 173: Centralized Attendant Service (cas)

    Centralized Attendant Service (CAS) C-20 C-20 Centralized Attendant Service (CAS) General Description For applications requiring multiple sites, but having common interests or operation, the NEAX2400 ICS can operate in a Main (attended) or Satellite (unattended) configuration. Typically, incoming calls to the satellite are routed to the main location for processing by the Central Attendant(s) within the CAS network.
  • Page 174 C-20 Centralized Attendant Service (CAS) Operating Procedure (cont’d) The Attendant answers the incoming CAS call by pressing the “CAS” or “ANS” key; hears the Camp-On Identification Tone (100 msec burst of 440 Hz). When the Camped-On station goes on-hook (becomes idle), the satellite system rings the camped-on station.
  • Page 175 Centralized Attendant Service (CAS) C-20 Operating Procedure (cont’d) After this, the operation of the night station is similar to that of the Attendant. The night station must be provided with DTMF signaling. Service Conditions The following applies to an NEAX2400 ICS used at the main CAS location (Attendant location): The number of Release Link Trunks (RLT's) is determined by overall satellite to main location traffic requirements.
  • Page 176 C-20 Centralized Attendant Service (CAS) Interactions (cont’d) Listed Directory Numbers (LDN) may be provided for the various satellite systems. Because these LDNs will ring in only at the CAS key of the Attendant Console, indications to distinguish among the multiple LDNs are not specifically available. However, the route number is displayed and can be used to distinguish satellite systems.
  • Page 177: Code Calling Access

    Code Calling Access C-21 C-21 Code Calling Access General Description This feature provides the ATTENDANT CONSOLE [A-3] and station users dial access to Code Calling equipment. Operating Procedure To access Code Calling: a.) Go off hook; receive Dial Tone. b.) Dial the CODE CALLING ACCESS code. c.) Dial the code number for the unit desired.
  • Page 178: C-22d

    term C-22D Called Station Status Display - D term C-22D Called Station Status Display - D General Description term This feature provides for the status of a called station to appear on the LCD display of a calling D Operating Procedure Lift handset or press “SPKR”...
  • Page 179 term Called Station Status Display - D C-22D Service Conditions (cont’d) If the calling station encounters a restricted station, the LCD displays: Called Station XXXX (Time Display) term Series E REST XXXX (Time Display) term CALLED STATION STATUS DISPLAY - D can be restricted on a system-wide basis.
  • Page 180: C-24d

    term C-24D Calling Number Display - D term C-24D Calling Number Display - D General Description term This feature provides for the station and trunk number of an incoming call to appear on the D 's LCD display. This display will flash while the call is ringing, then appear steady when the call is answered. Operating Procedure No manual operation is required.
  • Page 181: Call Forwarding-intercept / Announcement

    Call Forwarding-Intercept / Announcement C-25 C-25 Call Forwarding-Intercept / Announcement General Description This feature provides for interception of STATION-TO-STATION [S-11], DIRECT INWARD DIALING [D- 8], Attendant-to-Station and CCSA [C-14] calls that cannot be completed (unassigned station, level, etc.). These calls are automatically routed to a recorded announcement informing the caller that an inoperative number was reached and giving the Listed Directory Number for information.
  • Page 182 C-25 Call Forwarding-Intercept / Announcement Service Conditions (cont’d) When encountering all trunks busy: 14. This service feature is valid for outgoing station-to-trunk or tandem trunk-to-trunk connections. 15. Automatic OUTGOING TRUNK QUEUING [O-2], OFF-HOOK QUEUING [O-7] and ROUTE ADVANCE [R-6] are mutually exclusive with this feature. These features take priority over OUTGOING TRUNK BUSY - ANNOUNCEMENT [O-21].
  • Page 183: Call Forwarding - Override

    Call Forwarding - Override C-26 C-26 Call Forwarding - Override General Description This feature allows a target station user (Station A) to call the station (Station B) which has set CALL FORWARDING - ALL CALLS [C-5] to it. If the called station (Station B) has set the CALL FORWARDING - BUSY LINE [C-2] to the calling station (Station A), the calling station (Station A) hears Busy Tone and can activate CALL BACK [C-1], EXECUTIVE RIGHT-OF-WAY [E-1], or CALL WAITING - ORIGINATING [C-31].
  • Page 184 C-26 Call Forwarding - Override Service Conditions (cont’d) Dialed Number Call Forwarding Target Station FWD XXXX XXXX Station B (Time Display) Station “A” can find that Station “B” has set Call Forwarding to their own station. NEAX2400 ICS Business Features and Specifications Page 154 NDA-24143, Issue 4...
  • Page 185: C-27d Call Waiting - Answer - D Term

    term Call Waiting - Answer - D C-27D term C-27D Call Waiting - Answer - D General Description term This service feature allows a D user to answer a CAMPED-ON [A-1] or CALL WAITING [C-12, 31] call while putting an existing call on HOLD [C-6], by pressing the “ANS” key. Operating Procedure term CAMP-ON [A-1] or CALL WAITING [C-12, 31] to a busy D...
  • Page 186 term C-27D Call Waiting - Answer - D Interactions (cont’d) d.) listening to a tone (Dial Tone, Reorder Tone, Service Set Tone, Busy Tone, Ringback Tone). term term CALL WAITING-ANSWER-D is operated by pressing the ANS key located on the D instrument.
  • Page 187: Call Forwarding - All Calls - Outside

    Call Forwarding - All Calls - Outside C-28 C-28 Call Forwarding - All Calls - Outside General Description This feature allows a call, which originates from a station or trunk and is destined for a station, to be routed to another station outside the NEAX2400 ICS via the appropriate trunk line. This service feature can also term be activated from a D multi-line.
  • Page 188 C-28 Call Forwarding - All Calls - Outside Operating Procedure (cont’d) term Series E FORWARD XXXXXXXX (Time Display) Note: *A dialed abbreviated number is transferred into the forwarding number, and the first eight digits are displayed. term To cancel CALL FORWARDING - ALL CALLS - OUTSIDE from a multi-line D Lift the handset or press the “SPKR”...
  • Page 189 Call Forwarding - All Calls - Outside C-28 Service Conditions (cont’d) 10. When a caller places a call via Outgoing Call Alternative (OGCA) and when the first outgoing route and the calling party are restricted, this service cannot be set. In this case, the service can be set via the following procedure: a.) assign a dummy route, b.) clear the restriction between the dummy route and all the stations,...
  • Page 190: Call Park

    C-29 Call Park C-29 Call Park General Description This feature enables the Attendant(s) or station users to “Park” calls against their own extension numbers. Calls can easily be retrieved from any station within the system. Operating Procedure To park a call from the ATTENDANT CONSOLE [A-3]: The Attendant presses the “CALL PARK”...
  • Page 191 Call Park C-29 Service Conditions (cont’d) The following features cannot be activated to a station that has set CALL PARK: ATTENDANT CAMP-ON WITH TONE INDICATION [A-1] ATTENDANT OVERRIDE [A-7] BUSY VERIFICATION [B-3] CALL WAITING - ORIGINATING [C-31] CALL WAITING - TERMINATING [C-12] EXECUTIVE RIGHT-OF-WAY [E-1, E-1D]...
  • Page 192: Call Pickup - Direct

    C-30 Call Pickup - Direct C-30 Call Pickup - Direct General Description This feature allows a station user to pick up a call to any other station in the system by dialing a specific CALL PICKUP-DIRECT code. Operating Procedure To pick up an incoming call: Lift the handset;...
  • Page 193: Call Waiting - Originating

    Call Waiting - Originating C-31 C-31 Call Waiting - Originating General Description This feature provides selected stations with Camp-On capability to a busy internal station. Operating Procedure To activate CALL WAITING - ORIGINATING: Dial the desired station number; receive Busy Tone. Switchhook flash, receive Special Dial Tone, and dial the CALL WAITING - ORIGINATING code;...
  • Page 194 C-31 Call Waiting - Originating Service Conditions (cont’d) When the called station goes on-hook, the Call Waiting Ringback Tone changes to normal Ringback Tone to the calling station. 10. CALL WAITING - ORIGINATING cannot be activated while in the CONSULTATION HOLD [C- 17] mode.
  • Page 195 Call Waiting - Originating C-31 Service Conditions (cont’d) DIAL ACCESS TO ATTENDANT [D-2, D-71] DICTATION ACCESS [D-3] term EXCLUSIVE HOLD - D [E-4D] EXECUTIVE RIGHT-OF-WAY [E-1, E-8] MODEM POOLING [M-21] term NON-EXCLUSIVE HOLD - D [N-7D] OFF-HOOK QUEUING [O-7] OUTGOING TRUNK QUEUING [O-2, O-2D] term PRIVACY - D...
  • Page 196: Consecutive Dialing - Attendant

    C-33 Consecutive Dialing - Attendant C-33 Consecutive Dialing - Attendant General Description This feature gives the ATTENDANT CONSOLE [A-3] the ability to generate DTMF signals while engaged in a station/trunk connection. These DTMF signals are generated via the dial key pad of the ATTENDANT CONSOLE [A-3].
  • Page 197: Called Number Display - Attendant

    Called Number Display - Attendant C-59 C-59 Called Number Display - Attendant General Description If a call is transferred to the ATTENDANT CONSOLE [A-3] as a result of: DO NOT DISTURB [D-11], CALL FORWARDING - ALL CALLS [C-5], CALL FORWARDING - BUSY LINE [C-2], CALL FORWARDING - DON'T ANSWER [C-3], CALL FORWARDING - INTERCEPT/ ANNOUNCEMENT [C-25] etc., information pertaining to the called station is displayed on the Attendant Console.
  • Page 198: Call Forwarding - Busy Line - Outside

    C-60 Call Forwarding - Busy Line - Outside C-60 Call Forwarding - Busy Line - Outside General Description This feature allows a call that originates from a station or trunk, and is destined for a station to be routed to another station outside the NEAX2400 ICS via the appropriate trunk line. This service feature can also term be activated from a D multi-line.
  • Page 199 Call Forwarding - Busy Line - Outside C-60 Operating Procedure (cont’d) The LCD displays: Target Number* FWD SET XXXXXXXX (Time Display) term Series E FORWARD SET XXXXXXXX (Time Display) Note: *An entered abbreviated number is translated into the forwarding number and the first eight digits are displayed.
  • Page 200 C-60 Call Forwarding - Busy Line - Outside Service Conditions (cont’d) CALL FORWARDING - BUSY LINE - OUTSIDE can be restricted by the RSC of the originating station. ROUTE PEG COUNT [P-7] is used for CALL FORWARDING - BUSY LINE - OUTSIDE. term This feature can be restricted according to the D MY Line service restriction class.
  • Page 201: Consecutive Speed Calling - System

    Consecutive Speed Calling - System C-62 C-62 Consecutive Speed Calling - System General Description This feature allows a station user to call frequently dialed DID numbers using fewer digits (abbreviated call codes) than would normally be required. The stored digits would include route access code, area code and office code.
  • Page 202: Call Forwarding - All Calls - Announcement

    C-69 Call Forwarding - All Calls - Announcement C-69 Call Forwarding - All Calls - Announcement General Description This feature permits all calls destined for a particular station to be routed to a recorded announcement. Activation and cancellation may be accomplished by either the individual station user or the ATTENDANT CONSOLE [A-3].
  • Page 203 Call Forwarding - All Calls - Announcement C-69 Service Conditions (cont’d) 10. This service feature is available with the following connections: DIRECT INWARD DIALING (DID [D-8] DIRECT-IN TERMINATION (DIT) [D-7] STATION-TO-STATION CALLING [S-11] Station calls from a TIE Line Trunk 11.
  • Page 204: Call Back - Delayed

    C-73 Call Back - Delayed C-73 Call Back - Delayed General Description This feature allows a station to which CALL BACK [C-1] has been set to initiate another call, within a predetermined time period after becoming idle and before the CALL BACK [C-1] feature is activated. Operating Procedure No manual operation is required.
  • Page 205: Call Forwarding - Don't Answer - Outside

    Call Forwarding - Don’t Answer - Outside C-74 C-74 Call Forwarding - Don’t Answer - Outside General Description This feature allows a call which originates from a station or trunk, and is destined for a station, to be routed to another station outside the NEAX2400 ICS via the appropriate trunk line. This service feature can also term be activated from a D multi-line.
  • Page 206 C-74 Call Forwarding - Don’t Answer - Outside Operating Procedure (cont’d) Replace the handset or press the “SPKR” key. term The LED of the associated key lights on the D to which the call is forwarded. term To monitor CALL FORWARDING - DON'T ANSWER - OUTSIDE from a D MY Line: Press the multi-line key for the station CALL FORWARDING - DON'T ANSWER - OUTSIDE is to monitor.
  • Page 207 Call Forwarding - Don’t Answer - Outside C-74 Service Conditions (cont’d) For CALL FORWARDING - DON'T ANSWER - OUTSIDE, Speed Call List numbers may be programmed as the destination telephone number. This permits the sent digits to exceed the 8- digit maximum.
  • Page 208: Call Forwarding - Intercept/announcement - Attendant

    C-75 Call Forwarding - Intercept/Announcement - Attendant C-75 Call Forwarding - Intercept/Announcement - Attendant General Description This feature provides for interception of Attendant-originated calls that cannot be completed (unassigned station, level, etc.). These calls are automatically routed to a recorded announcement informing the caller that an inoperative number was reached.
  • Page 209: Call Waiting Lamp - Ucd

    Call Waiting Lamp - UCD C-76 C-76 Call Waiting Lamp - UCD General Description term This feature uses an LED indication, which is one of the programmable keys on the D , to indicate when a call is waiting to be answered in the UCD queue. Operating Procedure No manual operation is required.
  • Page 210: Call Forwarding - I'm Here

    C-81 Call Forwarding - I’m Here C-81 Call Forwarding - I’m Here General Description This service feature permits the CALL FORWARDING - ALL CALLS feature to be set/cancelled from the target station. Operating Procedure To set CALL FORWARDING - I'M HERE from the target station: Go off-hook;...
  • Page 211: Centrex Compatibility

    Centrex Compatibility C-109 C-109 Centrex Compatibility General Description This feature allows a DTMF type telephone user engaged in a trunk call to send a hooking signal to the called office, enabling the call to be transferred to another station in that office. Operating Procedure Station A is connected to Station B, accommodated in another office.
  • Page 212: C-133 Call Forwarding - Don't Answer To Ucd Queue

    C-133 Call Forwarding - Don’t Answer To UCD Queue C-133 Call Forwarding - Don’t Answer To UCD Queue General Description This feature allows calls to a station that has set CALL FORWARDING-DON'T ANSWER to a UNIFORM CALL DISTRIBUTION group to be added to a UCD queue if all stations in the UCD group are busy. (Originally, calls forwarded to a UCD group would receive Reorder Tone if all stations in the group were busy.) Operating Procedure...
  • Page 213: Call Hold - Conference

    Call Hold - Conference C-146 C-146 Call Hold - Conference (Series 6100 software feature) General Description This feature allows a station user to establish a conference connection by adding a third party who is held term on a multiline of a D to the existing two-party connection.
  • Page 214 C-146 Call Hold - Conference Operating Procedure (cont’d) To operate from an analog station: term Analog station Line A term Make a trunk/station call using line A on the D Place the in-progress call on hold. Place or answer a call using an analog station. Press momentarily the SHF key of the analog station.
  • Page 215: Call Block

    Call Block C-150 C-150 Call Block (Series 6300 software feature) General Description This feature is a part of CALLER ID service. This feature restricts termination of incoming calls from the preassigned calling numbers. Operating Procedure No manual operation is required. Service Conditions This feature is available for Series 6300 software or later.
  • Page 216: Call Return

    C-151 Call Return C-151 Call Return (Series 6300 software feature) General Description term This feature allows the D or an analog station to save the received calling number and to originate a call to that number by simple operation. Two types of saving features are available: Automatic Saving: The received calling number is automatically saved when the station rings.
  • Page 217 Call Return C-151 Operating Procedure (cont’d) term Deleting Stored Number (for the D with the CALL RETURN key) a.) Display the desired number by pressing the Call Return key. (refer to (2b).) b.) Press the “#” or “*” key (determined by System Data). The displayed number is deleted term and “CNCL”...
  • Page 218 C-151 Call Return Service Conditions (cont’d) A maximum of 32 digits can be saved. However, when the calling number is received via CCIS line, this feature is available for the first 16 digits (provided that “1” is assigned to CND: 29 (CI) of ARTE command).
  • Page 219 Call Return C-151 Service Conditions (cont’d) When circuit card PA-16ELCJ (Firmware SP-3270 ISSUE 3 or later) is not used, the first 6 digits of the received number are saved. Call origination can be made to the stored number while Dial Tone is heard. After seizing a trunk, this feature is not available.
  • Page 220: Call Hold Pick Up

    C-154 Call Hold Pick Up C-154 Call Hold Pick Up (Series 6200 software feature) General Description This feature allows a user to pick up a trunk or station call that is put on hold by a second user. The user can accomplish this by dialing an access code followed by the telephone number that is holding the call.
  • Page 221: Dial Access To Attendant

    Dial Access To Attendant Dial Access To Attendant General Description This feature allows a station user to access the ATTENDANT CONSOLE [A-3] by dialing the operator call code. Operating Procedure To access the Attendant: The station user dials the operator call code; receives Ringback Tone. The ATND lamp for the INCOMING CALL IDENTIFICATION [I-2] flashes;...
  • Page 222: Dictation Access

    Dictation Access Dictation Access General Description This feature permits station users dial access to customer provided dictation equipment, and in some instances allows them to maintain telephone dial control of normal dictation system features. Operating Procedure To access the dictation equipment: Dial the DICTATION ACCESS code.
  • Page 223 Dictation Access Interactions (cont’d) Note: This feature may be installed on the station side of the switch. In that case, the PA-16LC may be used. However, when installed on the station side, Route Restrictions are not available to the system programmer. All stations within the system (tenant restrictions excluded), as well as stations in other PBXs connected via a TIE Line, will have access to the dictation equipment.
  • Page 224: Digital Display - Station

    Digital Display - Station Digital Display - Station General Description This feature provides the Attendant with a visual display (via the ATTENDANT CONSOLE [A-3]) of the station number, its Trunk Route Restriction, CLASS OF SERVICE - INDIVIDUAL [C-15] and TENANT [T- 12] number during Attendant-to-station connection.
  • Page 225 Digital Display - Station Service Conditions (cont’d) The DIGITAL DISPLAY - STATION feature will occur whenever the Attendant: a.) extends an incoming call to a station user. b.) originates a call to a station user. c.) answers a Recall or Call Forwarded call. Example 2: 2-digit TENANT [T-12] number, 4-digit station number.
  • Page 226: Digital Display - Trunk

    Digital Display - Trunk Digital Display - Trunk General Description This feature provides the Attendant with a visual indication of incoming and outgoing trunk calls on the ATTENDANT CONSOLE [A-3]. Trunk identification number, trunk route number, and TENANT [T-12] number, or Central Office trunk code, are displayed in a numerical readout. Operating Procedure The DIGITAL DISPLAY TRUNK is automatically activated whenever the Attendant answers an incoming trunk call or originates a trunk call.
  • Page 227 Digital Display - Trunk Service Conditions (cont’d) If the Trunk Route Number is three digits, the Trunk Identification Number and Trunk Route Number are displayed. The ATTENDANT CONSOLE [A-3] digital display is limited to a 6-digit numeric display. Since the Class of Service and trunk routing display is in numeric form, a list must be provided to the Attendant explaining the restrictions of each Class of Service number and trunk identification number.
  • Page 228: Direct-in Termination (dit)

    Direct-In Termination (DIT) Direct-In Termination (DIT) General Description This feature automatically routes incoming public network calls directly to a pre-selected station without Attendant assistance. The call can then be processed by the called party. THREE-WAY CALLING [T-2], CALL TRANSFER [C-10], etc., are handled in the same manner as any normal trunk call. Operating Procedure The calling party, outside the system, dials the telephone number as usual.
  • Page 229 Direct-In Termination (DIT) Interactions Night DIT service is NIGHT CONNECTION - FIXED [N-1]. The NIGHT CONNECTION - FIXED/ FLEXIBLE [N-1, 2] feature can be used to simulate a DIT application. When using NIGHT CONNECTION - FIXED/FLEXIBLE [N-1, 2], if the station is busy, the call will divert to TRUNK ANSWER ANY STATION [T-8], if provided.
  • Page 230: Direct Inward Dialing (did)

    Direct Inward Dialing (DID) Direct Inward Dialing (DID) General Description This feature provides for all incoming calls from the public network (except FX or WATS) to reach any system station without Attendant assistance. Operating Procedure The calling party, outside the system, dials the telephone number as usual. However, the call is answered directly at a predetermined station, bypassing the Attendant.
  • Page 231 Direct Inward Dialing (DID) Interactions (cont’d) On an incoming call to a busy station, the Call Forwarding feature takes precedence over the Station Hunting feature, and the Station Hunting feature takes precedence over the Call Waiting feature. The PA-8TLT circuit card provides interface capabilities for eight DID circuits. NEAX2400 ICS Business Features and Specifications Page 201 NDA-24143, Issue 4...
  • Page 232: Direct Outward Dialing (dod)

    Direct Outward Dialing (DOD) Direct Outward Dialing (DOD) General Description This feature permits any station user to gain access to the public network without the assistance of the Attendant, by dialing an access code and receiving a Second Dial Tone. The user may then proceed to dial the desired public network number.
  • Page 233: Distinctive Ringing

    Distinctive Ringing D-10 D-10 Distinctive Ringing General Description This feature provides distinctive station ringing patterns so that the station user can distinguish between internal and external incoming calls. Operating Procedure No manual operation is required. Service Conditions This feature provides the following ringing patterns: When Series 6100 software or earlier is installed in the system: •...
  • Page 234 D-10 Distinctive Ringing Service Conditions (cont’d) When calling a third station (THREE-WAY CALLING [T-2], CONSULTATION HOLD [C-17], etc.), the ringing signal to the called station depends on the type of facility (station or trunk) on hold. Interactions CALL HOLD [C-6]: Recall ringing for CALL HOLD [C-6] can be distinguished between a held station call (2-burst ringing) from a held trunk call (1-burst ringing).
  • Page 235: D-11d

    term Do Not Disturb - D D-11D term D-11D Do Not Disturb - D General Description This feature allows a station user to establish DO NOT DISTURB status. Incoming calls will be denied access to the MY Line, while DO NOT DISTURB status is in effect. Operating Procedure To set DO NOT DISTURB: Press the DO NOT DISTURB (“DND”) key.
  • Page 236 term D-11D Do Not Disturb - D Service Conditions (cont’d) term Series E REST XXXXX (Time Display) A DND station in a HUNT GROUP [D-7, 8, 9] is skipped. CALL FORWARDING - BUSY LINE [C-2] can be activated for an idle station that has set DND. The following service features are denied to the DND station: ATTENDANT CAMP-ON WITH TONE INDICATION [A-1] ATTENDANT OVERRIDE...
  • Page 237: D-13d

    term Dial Monitor - D D-13D term D-13D Dial Monitor - D General Description term This feature provides for dialed digits to appear on the D LCD display. Operating Procedure To operate: Lift the handset or press the “SPKR” key; receive Dial Tone. Dial the desired number;...
  • Page 238: Day/night Class Of Service

    Day/night information of the unused tenant is not printed out. A maximum of 14 tenants' information can be printed per message. An example of printout format is shown below: SYSTEM MESSAGE 17-H DAY/NIGHT CHANGE INFORMATION NEC ABIKO PLANT FEB 11 23:45 NMC-0-ACT 1:0101 0101 0201...
  • Page 239 Day/Night Class of Service D-15 Service Conditions (cont’d) 1:01 01 0 1 01 External Switch Status Class Changeover Night Station Changeover Trunk call origination “Make Busy” TAS night transfer Day/Night mode (after changeover) Day/Night mode (before changeover) Night 1 Night 2 Night 3 Cause of changeover “NITE”...
  • Page 240 D-15 Day/Night Class of Service Interactions (cont’d) When TRUNK ANSWER FROM ANY STATION (TAS) [T-8] is installed, a station’s Night RSC must allow access to the IC trunks. Also, the Night Service Feature Class must allow TAS, SFI NEAX2400 ICS Business Features and Specifications Page 210 NDA-24143, Issue 4...
  • Page 241: Direct Digital Interface

    Direct Digital Interface D-16 D-16 Direct Digital Interface General Description This service feature provides the capability to connect trunks from the NEAX2400 ICS directly to “T1” carrier links via either private or public network. Private Network: Connecting Digital Networks DS-1 Signal Level PCM Transmission Line (24 Channel) Office...
  • Page 242 D-16 Direct Digital Interface Service Conditions (cont’d) b.) Sub-Master Office: This office operates using a Phase Lock Oscillator (PLO) to synchronize with the clock at the Master Office. If the Master Clock has some failure, office can operate using its own backup oscillator. c.) Slave Office: This office is arranged so it will have at least two clock routes, one for Master and the other for standby.
  • Page 243 Direct Digital Interface D-16 Service Conditions (cont’d) NEAX2400 ICS LEGEND (Source Office) DTI: Digital Trunk Interface Card PLO: Phase Lock Oscillator : Speech Path - - -: Clock Route NEAX2400 ICS NEAX2400 ICS (Receiver Office) (Receiver Office) Network Clock Synchronization NEAX2400 ICS Business Features and Specifications Page 213 NDA-24143, Issue 4...
  • Page 244: Delay Announcement - Ucd

    D-31 Delay Announcement - UCD D-31 Delay Announcement - UCD General Description This feature provides recorded announcement service for an incoming call directed to a busy UNIFORM CALL DISTRIBUTION (UCD) [U-1] group and placed in a waiting queue. The recorded announcement occurs after a predetermined time in the queue.
  • Page 245 Delay Announcement - UCD D-31 Service Conditions (cont’d) Announcement Recording The figure below illustrates the three possible Delayed Announcement recording patterns. 0 sec. 32 sec. PATTERN l IDLE TIME ANNOUNCEMENT PATTERN II IDLE TIME ANNOUNCEMENT PATTERN III IDLE TIME ANNOUNCEMENT Delayed Announcement Recording Patterns Interactions UNIFORM CALL DISTRIBUTION [U-3] must first be provided.
  • Page 246: D-32d Dual Hold - D Term

    term D-32D Dual Hold - D term D-32D Dual Hold - D General Description term This feature allows two D s to simultaneously be placed on hold. This allows the held parties to answer or originate a call from a subline appearance or the idle prime line. Operating Procedure term To place a call in a DUAL HOLD-D...
  • Page 247 term Dual Hold - D D-32D Service Conditions (cont’d) term DUAL HOLD-D cannot be activated for calls established by: BOSS-SECRETARY Service [B-5D, 8, 11] PRIVACY RELEASE [P-18] BUSY VERIFICATION [B-3] ATTENDANT CAMP-ON [A-1] EXECUTIVE RIGHT-OF-WAY [E-1] CALL WAITING-ORIGINATING [C-31] CALL WAITING-TERMINATING [C-12] NEAX2400 ICS Business Features and Specifications Page 217...
  • Page 248: Dial Intercom

    D-87 Dial Intercom D-87 Dial Intercom General Description term This feature gives multiple D station users the ability to simultaneously call any other member of the intercom group, regardless of their idle or busy status. An intercom group member can override another intercom station in a two-party intercom connection.
  • Page 249 Dial Intercom D-87 Operating Procedure (cont’d) term Series E OVERRIDE (Time Display) A three-party conference is established. The called stations may hear a Warning Tone. The term option for hearing the tone is preassigned in System Data. The called and calling D s display: (Time Display) term...
  • Page 250 D-87 Dial Intercom Service Conditions term Only D s can be assigned as a member of a DIAL INTERCOM group. All members of the same DIAL INTERCOM group must be assigned in the same Module Group. Up to 32 stations may be assigned to one DIAL INTERCOM group. Each station in the DIAL INTERCOM group can be assigned as an Automatic, a Manual and a DIAL INTERCOM member of three different groups.
  • Page 251 Dial Intercom D-87 Service Conditions (cont’d) term 16. The display on the D is as follows: a.) Calling Dial Intercom Number of the Calling Station * Display appears for 10 seconds when the DICM line is preselected Called 60 IPM Station flashing (Time Display)
  • Page 252 D-87 Dial Intercom Service Conditions (cont’d) term Series E Dial Intercom Number of the Calling Station Called (Time Display) Station Dial Intercom Number of the Answering Station Calling (Time Display) Station c.) Intercom Bridge Dial Intercom Number of the Additional Station Original OVERRIDE Station...
  • Page 253 Dial Intercom D-87 Service Conditions (cont’d) term Series E Dial Intercom Number of the Additional Station Original OVERRIDE Station (Time Display) Dial Intercom Number of the Calling Station (1 or 2 digits) Addt. OVERRIDE Station (Time Display) After 5 seconds Three CONF Station...
  • Page 254: D-90d

    term D-90D Delayed Ringing - D term D-90D Delayed Ringing - D General Description term This feature allows a D to receive an incoming ringing signal after a predetermined time. Operating Procedure No manual operation of the feature is required after it has been programmed in System Data. In Boss/Secretary service, a call terminating on the boss's line first rings at the secretary's station.
  • Page 255 term Delayed Ringing - D D-90D Operating Procedure (cont’d) This feature may also be used in a similar way to CALL FORWARDING - DON'T ANSWER [C-3] or STATION HUNTING [S-7, 8, 9]. Ringing Indication Indication An incoming call: Station A Station B Station C After the first preprogrammed time:...
  • Page 256 term D-90D Delayed Ringing - D Operating Procedure (cont’d) DELAYED RINGING may also be used for calls terminated to single-line telephone appearances term on a D . Calls to single line appearances that are not answered within a preprogrammed time will ring on the next station in sequence.
  • Page 257: Delay Announcement - Attendant

    Delay Announcement - Attendant D-114 D-114 Delay Announcement - Attendant General Description This feature provides a recorded announcement to the incoming trunk caller waiting to be answered by the Attendant. This feature is divided into the following two types depending on the time when the call is connected with the announcement trunk.
  • Page 258 D-114 Delay Announcement - Attendant Service Conditions (cont’d) At the time of DAY/NIGHT mode changeover, the call connected to the announcement will be released, and the calling party receives Reorder Tone. A call will be released as follows, according to the incoming trunk type: a.) When a call terminates from a trunk where trunk release cannot be supervised, the trunk will be released forcefully.
  • Page 259 Delay Announcement - Attendant D-114 Service Conditions (cont’d) Each channel of the DAT can record a single message. (Recording time for a single message is 16 or 32 sec.) When Multiple Playback is selected, additional DAT channel is required for the second announcement, even if the second announcement has the same contents as the first one.
  • Page 260 D-114 Delay Announcement - Attendant Service Conditions (cont’d) g.) incoming calls via CCIS / tie line h.) TAS incoming calls. 13. This service is not available for incoming calls to an individual Attendant. 14. This service is not activated for the attendant of Night Connection-Fixed [N-1] or Flexible [N-2]. 15.
  • Page 261: Direct Station Selection (dss) Console

    Direct Station Selection (DSS) Console D-149 D-149 Direct Station Selection (DSS) Console (Series 6100 software feature) General Description term A Direct Station Selection (DSS) Console may be connected to each D . The DSS keys can be used either as the line keys or the function keys. Operating Procedure Refer to the User Guide.
  • Page 262 D-149 Direct Station Selection (DSS) Console Service Conditions (cont’d) When the station user calls the DSS station by SPEED CALLING – ONE TOUCH, or transfers the call to the DSS station, and the DSS station is the member of the UCD [U-1] or station hunting group, the call follows the UCD or the hunting operation.
  • Page 263: Distinctive Ringing - Caller Id

    Distinctive Ringing - Caller ID D-153 D-153 Distinctive Ringing - Caller ID (Series 6300 software feature) General Description This feature is a part of CALLER ID service. This feature provides distinctive ringing pattern (0, 1, 5, 6 or 7) according to the received calling number. Operating Procedure No manual operation is required.
  • Page 264 D-153 Distinctive Ringing - Caller ID Service Conditions (cont’d) This service is available when: • an incoming call is directly terminated to a station • an incoming call is transferred to a station using Call Forwarding - All Calls/Busy Line/Don't Answer.
  • Page 265: Executive Right-of-way

    Executive Right-of-Way Executive Right-of-Way General Description This feature enables selected station users, upon encountering a busy condition at an internal station, to bridge into the busy connection. Operating Procedure To enter a busy connection: Dial the busy station; receive Busy Tone. Switchhook flash;...
  • Page 266 Executive Right-of-Way Service Conditions (cont’d) term VOICE CALL - D [V-2, V-7] Data Call through a Data Adapter Data Call through a Data Module Note: In any of the above instances, the calling station will receive Reorder Tone. If one party disconnects after the three-way conference bridge is established, the remaining two parties will still be connected.
  • Page 267 term Executive Right-of-Way - D E-1D term E-1D Executive Right-of-Way - D General Description term This feature enables selected D station users, upon encountering a busy condition at an internal station, to bridge into the busy connection after transmitting a warning tone. Operating Procedure term To enter a busy connection from a D...
  • Page 268: E-1d Executive Right-of-way - D Term

    term E-1D Executive Right-of-Way - D Service Conditions (cont’d) f.) activating a conflicting feature, such as: ATTENDANT CAMP-ON WITH TONE INDICATION [A-1] ATTENDANT OVERRIDE [A-7] BOSS - SECRETARY OVERRIDE [B-5D] BUSY VERIFICATION [B-3, B-9] CALL HOLD [C-6, C-6D] CALL TRANSFER [C-10,C-11,C-50, C-54] CALL WAITING - ORIGINATING [C-31]...
  • Page 269: E-3d Elapsed Time Display - D Term

    term Elapsed Time Display - D E-3D term E-3D Elapsed Time Display - D General Description term This feature provides an LCD display of the time elapsed while a D is connected to any trunk. Operating Procedure No manual operation is required. Service Conditions The ELAPSED TIME is displayed in the eight left-side positions of the LCD display.
  • Page 270: E-4d Exclusive Hold - D Term

    term E-4D Exclusive Hold - D term E-4D Exclusive Hold - D General Description This service feature allows a station user to place a call on hold and to exclude all other station users from retrieving the held call. Operating Procedure While a call is in progress: Press the “HLD”...
  • Page 271: Emergency Call

    Emergency Call E-11 E-11 Emergency Call General Description This feature allows a station user to make an EMERGENCY CALL by dialing a special station number (emergency telephone number). Even if the calling station goes on-hook, the calling station is recalled and the speech path is maintained until the emergency telephone goes on-hook.
  • Page 272 E-11 Emergency Call Service Conditions (cont’d) 12. The emergency station can be a member of a UCD [U-1] group. If a call is distributed to the emergency station after queuing, system message printout is not performed. 13. When the emergency station is busy, CALL BACK [C-1] to the emergency station is effective. (No printout is performed).
  • Page 273: E911-ani Unified Number Of Digits

    E911-ANI Unified Number Of Digits E-18 E-18 E911-ANI Unified Number Of Digits General Description This service unifies the number of ANI information digits sent out by E911-ANI service. Operating Procedure The operating procedure is the same as for a normal outgoing connection. Service Conditions The ANI function for E911 outgoing connections is the same as in previous E911-ANI service and is applicable to the following connections:...
  • Page 274 E-18 E911-ANI Unified Number Of Digits Service Conditions (cont’d) • If ANI data is unassigned: KP-1-ST Information digit An independent route is required for E911 interface. After the caller’s number is sent out to the distant office by E911-ANI, it takes some time until a speech path is established.
  • Page 275: Flexible Numbering Of Stations

    Flexible Numbering of Stations Flexible Numbering of Stations General Description This feature provides the ability to assign voice station numbers and data station numbers to any corresponding instrument location, depending solely upon numbering plan limitations. Operating Procedure Refer to the NEAX2400 ICS Command Manual. Service Conditions Careful consideration should be given to any numbering assignment, especially in larger systems, to avoid the unnecessary loss of access codes or duplication of station numbers.
  • Page 276: Fx Access

    FX Access FX Access General Description This feature provides dial access to distant Central Offices using Foreign Exchange (FX) trunks. All incoming calls to the NEAX2400 ICS from the FX Central Office area are placed to the listed Foreign Exchange Directory number and are answered by the Attendant in a manner similar to LDN service. Outgoing calls can be made on an Attendant handled basis using direct or dial access and/or on a direct basis by stations.
  • Page 277 FX Access Interactions (cont’d) When the system is in the night mode of operation, incoming FX calls can be answered using NIGHT CONNECTION - FIXED [N-1], FLEXIBLE [N-2] or TRUNK ANSWER FROM ANY STATION [T-8] feature. DIRECT INWARD DIALING [D-8] is not provided for FX trunks. All calls are normally routed to the Attendant, UCD group, or a CAS Attendant.
  • Page 278: F-3d

    term F-3D Flash Button - D term F-3D Flash Button - D General Description term This feature provides for a D set to program one of the line/feature keys to function as a FLASH BUTTON. The FLASH BUTTON will function in the manner a switchhook flash does for a single-line set. Operating Procedure term When activating features common to both D...
  • Page 279: Flash Entry - D

    term Flash Entry - D F-4D term F-4D Flash Entry - D General Description term This feature allows a D station user to insert a switchhook flash as the first digit in a stored SPEED term term CALLING-ONE TOUCH-D [S-26D] or SPEED CALLING - ONE TOUCH - D [S-32D] number.
  • Page 280 term F-4D Flash Entry - D Operating Procedure (cont’d) term Series E (Time Display) If a feature access code is to follow the FLASH ENTRY, dial the desired digits. Press the “FNC” key; the LCD displays: SPD SET (Time Display) term Series E SPEED SET...
  • Page 281 term Flexible Ringing Assignment - D F-5D term F-5D Flexible Ringing Assignment - D General Description term This feature enables D line appearances to be individually programmed for: ringing, not ringing, ringing (day only), or ringing (night only). Operating Procedure No manual operation is required once FLEXIBLE RINGING ASSIGNMENT has been programmed in System Data.
  • Page 282: Faulty Trunk Report

    Faulty Trunk Report Faulty Trunk Report General Description This feature allows a station to report a noisy or faulty trunk number by dialing a special access code before hanging up. The FAULTY TRUNK REPORT consists of a trunk number, station number, associated time division switch and reported time.
  • Page 283: Forced Account Code

    Forced Account Code Forced Account Code General Description This feature is a variation of the ACCOUNT CODE [A-18] feature, which makes it mandatory to enter an ACCOUNT CODE (up to 10 digits) for all outgoing calls. The account code must be dialed before dialing the outgoing number.
  • Page 284 Forced Account Code Service Conditions (cont’d) FORCED ACCOUNT CODE can be recorded on SMDR [S-10] for INWATS and central office incoming calls, when used in conjunction with REMOTE ACCESS TO SYSTEM [R-2]. A maximum of 10 digits can be registered as an account code for SMDR purposes. When used in conjunction with REMOTE ACCESS TO SYSTEM [R-2], FORCED ACCOUNT CODE cannot be registered on SMDR if the incoming calls are terminated to stations via night service or DID [D-8].
  • Page 285: Flexible Assignment Of Function Buttons

    Flexible Assignment of Function Buttons F-17 F-17 Flexible Assignment of Function Buttons General Description term This feature allows D function buttons (“LNR/SPD”, “FNC”, “SPKR”, “CNF”, “ANS”, “RCL”, “HLD”, and term “XFR”) to be flexibly assigned on each individual D Operating Procedure Function buttons are programmed through the Maintenance Administration Terminal (MAT) and are part of System Data.
  • Page 286: Follow Phone

    F-31 Follow Phone F-31 Follow Phone General Description This feature allows individual station data of a terminal to be exchanged with another without the assistance of MAT. The result of the exchange is printed out in the system message. The exchange of terminal data by this service is called SWAP service.
  • Page 287 Follow Phone F-31 Operating Procedure (cont’d) To confirm: Dial 202 from Station A; Station B rings, and Station A receives Ringback Tone, or vice versa. Service Conditions This service is available for the following telephone class: TEC= Analog telephone - DP (10P) Analog telephone - PB Analog telephone - DP/PB Analog telephone - DP (20P)
  • Page 288 F-31 Follow Phone Service Conditions (cont’d) The following information is swapped when this service is activated: Station Type Item Data Swapped in FOLLOW PHONE Service term Single Line Function key information Add-On Module key information (Note 1) Flexible line/feature key information Speed Calling - One Touch data (Note 2) Intercom information (Automatic, Manual, Dial) Station Number...
  • Page 289 Follow Phone F-31 Service Conditions (cont’d) 10. For the stations that belong to the following service groups, this service is available only for those stations belonging to the same group. CALL PICKUP [C-7, 30] CALL PARK [C-29] STATION HUNTING - CIRCULAR [S-7] STATION HUNTING - TERMINAL [S-9]...
  • Page 290: Group Calling

    Group Calling Group Calling General Description This feature allows a station user to dial certain frequently called stations within an NEAX2400 ICS group using an easily remembered number. The same number can be assigned to different user groups. The group call can initiate CALL WAITING - ORIGINATING [C-31] to a busy station. Operating Procedure To initiate a group call: Lift the handset;...
  • Page 291 Group Calling Service Conditions (cont’d) term 10. To initiate CALL WAITING - ORIGINATING [C-31] with GROUP CALLING, a D must: a.) Dial the CALL WAITING - ORIGINATING [C-31] access code. b.) Dial the GROUP CALLING access code (maximum of 3 digits). c.) Dial the GROUP CALLING station code (1 or 2 digits).
  • Page 292: Hotline

    Hotline Hotline General Description This feature permits a pair of station sets to be associated with one another on an automatic ringdown basis. Operating Procedure To place a HOTLINE call: a.) Station A lifts the handset. b.) Station B is rung. c.) Station B lifts the handset;...
  • Page 293: House Phone

    House Phone House Phone General Description This feature allows selected stations to reach the ATTENDANT CONSOLE [A-1] by going off-hook. Operating Procedure To reach the ATTENDANT CONSOLE [A-1]: The HOUSE PHONE user lifts the handset. The Attendant is called automatically. The Attendant answers.
  • Page 294: H-4d Hands-free Answer Back - D Term

    term H-4D Hands-Free Answer Back - D term H-4D Hands-Free Answer Back - D General Description term This feature allows the station user to respond to a VOICE CALL - D [V-2D] without lifting the handset. Operating Procedure To answer an incoming call: Lift the handset and press the line key to answer the call.
  • Page 295: H-5d Hands-free Dialing/monitoring - D Term

    term Hands-free Dialing/Monitoring - D H-5D term H-5D Hands-free Dialing/Monitoring - D General Description term This feature allows the D user to dial or monitor and call without lifting the handset. Operating Procedure To dial a call HANDS-FREE: Press the “SPKR” key; receive Dial Tone. a.) Dial the desired number.
  • Page 296: Hotline - Outside

    Hotline - Outside Hotline - Outside General Description This feature allows a station user to access an outside destination by going off-hook or selecting the HOTLINE-OUTSIDE [H-1] line/feature key and automatically dialing a SPEED CALLING-SYSTEM [S-3] number. Operating Procedure To place a HOTLINE - OUTSIDE call using a single-line telephone: Station user lifts handset.
  • Page 297: Immediate Ringing

    Immediate Ringing Immediate Ringing General Description This feature causes called stations to ring immediately upon establishment of connections. Operating Procedure No manual operation is required. Service Conditions Ringing is applied to a called station as soon as the switch has determined that the station is idle. There is no delay caused by waiting for a ring cycle.
  • Page 298: Incoming Call Identification

    Incoming Call Identification Incoming Call Identification General Description This feature allows an ATTENDANT CONSOLE [A-3] to visually identify the type of service and/or trunk group that is arriving or waiting to be answered. Operating Procedure No manual operation is required. Service Conditions A flashing lamp indicates a call waiting to be answered.
  • Page 299: Incoming Central Office Call To Tie-line Connection

    Incoming Central Office Call to Tie-Line Connection Incoming Central Office Call to Tie-Line Connection General Description This feature permits an Attendant to connect an incoming public network exchange call, via a TIE Line, to a station at a distant PBX. Operating Procedure To connect an incoming call: The Attendant presses the “LDN”...
  • Page 300 Incoming Central Office Call to Tie-Line Connection Interactions (cont’d) A station can transfer a call to a station or to the Attendant Console at a distant PBX via a TIE Line connection. This station must be assigned a proper class of service. Stations must be allowed access to the routes they will need via the appropriate connection status, either via the Attendant Console (RRI 2) or Direct connection (RRI 3).
  • Page 301: Individual Trunk Access

    Individual Trunk Access Individual Trunk Access General Description This feature permits an Attendant to access an individual trunk within a trunk group via dial access at the ATTENDANT CONSOLE [A-3]. Operating Procedure To access: Press the “TKSL” key. Dial the trunk route number (2 digits or 3 digits). Dial the trunk identification number (3 digits).
  • Page 302: Inter-position Transfer

    Inter-position Transfer Inter-position Transfer General Description This feature allows Attendants to transfer calls at their ATTENDANT CONSOLE [A-3] to another Attendant's Console in systems where MULTIPLE CONSOLE OPERATION [M-4] has been provided. Operating Procedure To transfer a call from Attendant Console A to Attendant Console B: Press the “START”...
  • Page 303: Individual Attendant Access

    Individual Attendant Access Individual Attendant Access General Description This feature permits a station user to call a particular ATTENDANT CONSOLE [A-3] via an individual Attendant identification number. Operating Procedure To operate: The station user dials the individual Attendant identification number. The directed Attendant gets INCOMING CALL IDENTIFICATION (ICI) [I-2] indication (“ATND”) and can answer using the normal operating procedure.
  • Page 304: I-7d I-hold Indication - D Term

    term I-7D I-Hold Indication - D term I-7D I-Hold Indication - D General Description This feature provides the station user with a distinctive flash to differentiate between a call the user placed on hold and other calls. Operating Procedure Manual operation is not required. Service Conditions Condition of the LED is as follows: Seconds...
  • Page 305: I-8d I-use Indication - D Term

    term I-Use Indication - D I-8D term I-8D I-Use Indication - D General Description This feature provides the user with a unique LED indication to display the particular line the user is on. Operating Procedure Manual operation is not required. Service Conditions Condition of LED is as follows: Seconds...
  • Page 306: Intercom Calling

    Intercom Calling Intercom Calling General Description term This feature allows a sub-line appearance, assigned to a D , to be used for INTERCOM CALLING. Operating Procedure To originate an intercom call: Press the Intercom sub-line appearance. Lift the handset or press the “SPKR” key; Dial Tone is heard. Dial an Intercom station, receive Ringback Tone.
  • Page 307 Intercom Calling Interactions As an example of a Group Calling application, the following conditions exist: System Station Numbering: 5XXXX and 6XXX Speed Calling Access: 3 (Assigned in ASPA) 100 Groups of Ten Stations Group Calling Station Numbering Consists of the Following: 30-39 Stations in Group Calling would dial only two digits to reach other members of the group.
  • Page 308: I-10d

    term I-10D Intermediate Station Number Display - D term I-10D Intermediate Station Number Display - D General Description term This feature provides an LCD display to the called and calling D station when an intermediate station has been involved in call processing. Operating Procedure No manual operation is required.
  • Page 309: Inter-office Off-hook Queuing

    Inter-Office Off-Hook Queuing I-11 I-11 Inter-Office Off-Hook Queuing General Description This feature can be employed in a Main-Satellite configuration to allow a Satellite station user to queue for LEAST COST ROUTING - 3/6-DIGIT [L-5] at the Main location. This feature can also be used when all outgoing facilities are concentrated at the Main location.
  • Page 310: Immediate Ringback Tone

    I-20 Immediate Ringback Tone I-20 Immediate Ringback Tone General Description IMMEDIATE RINGBACK TONE will be heard by the caller immediately upon determination by the system that the called station is idle. IMMEDIATE RINGBACK TONE is connected, even if the call occurs during the OFF portion of the ringing cycle.
  • Page 311: Internal Zone Paging

    Internal Zone Paging I-21 I-21 Internal Zone Paging (Series 6100 software feature) General Description This feature allows a station user to place a voice call to a INTERNAL ZONE PAGING group of up to 24 term stations. The calling party announces the call over the built-in speakers on the D s in the INTERNAL ZONE PAGING group.
  • Page 312 I-21 Internal Zone Paging Service Conditions (cont’d) All paged stations in an Internal Zone Paging group become busy status. When a station in the group answers the Internal Zone Paging, other paged stations return to idle status. When a paged station presses a sub line key, paging stops and the sub line becomes available. Note that the station does not return to paged status after the call using the sub line ends.
  • Page 313: Lamp Check

    Lamp Check Lamp Check General Description This feature allows the Attendant, by pressing the “LCHK” key, to light all lamps and sound the ATTENDANT CONSOLE [A-3] buzzer. Operating Procedure Attendant presses the Position Bsy key; the LED lights. Attendant simultaneously presses the HLD, SRC and L3 keys. All lamps will light.
  • Page 314: Line Lockout

    Line Lockout Line Lockout General Description This feature provides for the automatic release of a station from the common equipment when it has remained off-hook for longer than the usual interval before dialing. The NEAX2400 ICS may be programmed to return a Howler Tone to the station in the LINE lock-out mode. Operating Procedure For LINE lock-out: Station user goes off-hook and receives Dial Tone.
  • Page 315 Line Lockout Interactions (cont’d) NIGHT CONNECTION - FLEXIBLE/FIXED [N-1, 2] with TAS [T-8] feature not active: When the Night Station is in a lock-out state, calls directed to the Night Station will receive Ringback Tone. If the TAS [T-8] feature is active, calls are directed to the Night Bell. CALL WAITING [C-12, 31]: Call Waiting cannot be activated on a station in lock-out.
  • Page 316: Least Cost Routing - 3/6-digit

    Least Cost Routing - 3/6-Digit Least Cost Routing - 3/6-Digit General Description This feature allows the NEAX2400 ICS to be programmed to route outgoing calls over the most economical facility (WATS, FX, DDD). Based on the area code and office code dialed (6-digit analyzing), the system examines the programming tables and chooses the facilities in the order specified.
  • Page 317 Least Cost Routing - 3/6-Digit Service Conditions (cont’d) The routing method outlined above provides some of the most flexible options available for call routing, and functions as a highly effective method of cost control. NPA or NXX Note X = 1 - 256 OPR (X) Note SCC 2 BAND 5...
  • Page 318 Least Cost Routing - 3/6-Digit Service Conditions (cont’d) 16. Stations having different Route Restriction Classes, but using the same LCR - 3/6-DIGIT pattern, can be denied access to the last choice trunk route(s) in that pattern. Route Restriction Classes may be set up so that a station dialing an area code can use WATS, FX, and DDD; or only the WATS line, if such an arrangement is desired.
  • Page 319: Last Number Called - Single-line Station

    Last Number Called - Single-Line Station Last Number Called - Single-Line Station General Description When a station user originates a station-to-station call or an outgoing trunk call, but the attempted call is not established, this service feature allows the calling station user to recall the same destination by dialing only the special code instead of dialing all the digits of the number.
  • Page 320: L-6d Last Number Called - D Term

    term L-6D Last Number Called - D term L-6D Last Number Called - D General Description term This feature allows the user of a D to store the last five numbers dialed, and to redial the numbers by term pressing the “LNR/SPD” key. With this feature, the D user can choose any destination out of the latest 5 calls that have been stored in the memory of the system, thus enabling the user to place a call without redialing the full number.
  • Page 321 term Last Number Called - D L-6D Operating Procedure (cont’d) How to originate a call: term a.) Press the LINE/SPD key on a D • The Prime Line lights green. • The Speaker Lamp lights green. term • Receive Dial Tone from the speaker with the following display on the D LNR [#] / SPD [_ _] - 1 811625643 term...
  • Page 322 term L-6D Last Number Called - D Operating Procedure (cont’d) term Series E 82625191 10:24 Service Conditions Maximum 5 destinations can be stored. The maximum digits of the destination is 32 digits. When a function key has been assigned as “Last Number Called”, the function key also works as the LINE/SPD key.
  • Page 323 term Last Number Called - D L-6D Service Conditions (cont’d) 12. If making an abbreviated call using the “LNR/SPEED” key, the number dialed is not stored. Therefore, redialing through LAST NUMBER CALL - stock redial is not available. [REFERENCE] A newly dialed destination is stored in accordance with the following flowchart: The dialed destination and the number stored in the Stack Memory 1 are the same? Dialed No.
  • Page 324 term L-6D Last Number Called - D Service Conditions (cont’d) The dialed destination and the number stored in the Stack Memory 4 are the same? stored Dialed No. Stack 1 Stack 1 Stack 2 Stack 2 Stack 3 Stack 3 Stack 4 Stack 4 removed...
  • Page 325: Line Reconnect - Same Line - D

    term Line Reconnect - Same Line - D L-7D term L-7D Line Reconnect - Same Line - D General Description This feature allows a station user to disconnect a call and receive Dial Tone by pressing the “RCL” key. Operating Procedure While a call is in progress: Press the “RCL”...
  • Page 326: Line Reconnect - Other Line D

    term L-8D Line Reconnect - Other Line - D term L-8D Line Reconnect - Other Line - D General Description This feature allows a station user to select another line key without going on-hook. Operating Procedure While off-hook on the original line, press a line key that is either idle or ringing; the user is disconnected from the original line and connected to the new line.
  • Page 327: L-9d Line Pre-selection - D Term

    term Line Pre-selection - D L-9D term L-9D Line Pre-selection - D General Description This feature provides the station user with the ability to select an idle or ringing line before going off-hook. Operating Procedure To originate: Press the desired line key; receive Dial Tone. Dial the desired destination.
  • Page 328: Lcr - Time Of Day Routing

    L-10 LCR - Time Of Day Routing L-10 LCR - Time Of Day Routing General Description This feature provides automatic routing of outgoing calls over alternative customer facilities, based on the destination code. The system will select the most economical route available at the time of connection. The pattern of alternate routing can be changed up to 8 times per day, based on a prearranged time schedule.
  • Page 329: Line Load Control

    Line Load Control L-11 L-11 Line Load Control General Description This feature allows the Attendant to deny a preselected group of stations the ability to originate calls by activating a key. The sole intention of this feature is to temporarily restrict the least important internal stations from outward calling during an excessive traffic load or emergency conditions.
  • Page 330: Line Load Control - Automatic

    L-20 Line Load Control - Automatic L-20 Line Load Control - Automatic General Description This feature allows the system to automatically deny a preselected group of stations the ability to originate calls. The sole intention of this feature is to temporarily restrict the least important internal stations from outward calling during an excessive traffic load or emergency conditions.
  • Page 331: Line Load Control - Mat

    Line Load Control - MAT L-21 L-21 Line Load Control - MAT General Description This feature allows the MAT [M-18] to deny a preselected group of stations the ability to originate calls by activating a command key. The sole intention of this feature is to temporarily restrict the least important internal stations from outward calling during an excessive traffic load or emergency conditions.
  • Page 332: Listed Directory Number

    L-24 Listed Directory Number L-24 Listed Directory Number General Description This feature allows Listed Directory Number Display on the ATTENDANT CONSOLE [A-3] when the Attendant has answered a Listed Directory Number call. Operating Procedure The Attendant at an ATTENDANT CONSOLE [A-3] answers an incoming call (DID, TIE). a.) The DEST lamp lights up.
  • Page 333: Ldn Night Connection

    LDN Night Connection L-28 L-28 LDN Night Connection General Description This service feature routes LISTED DIRECTORY NUMBER (LDN) calls to a preselected station when the system is in night mode. Operating Procedure To answer LDN NIGHT CONNECTION calls (DID, TIE): a.) An incoming LDN call in night mode is automatically routed to a preselected LDN NIGHT CONNECTION station within the system.
  • Page 334 L-28 LDN Night Connection Interactions A maximum of 16 LDNs can be assigned per tenant, each with its own separate destination station. The same destination may also be used for all LDNs. STATION HUNTING-CIRCULAR [S-7] and STATION HUNTING-TERMINAL [S-9] are valid from the night transfer destination station.
  • Page 335: Ldn Night Connection - Outside

    LDN Night Connection - Outside L-30 L-30 LDN Night Connection - Outside General Description This feature routes LOCAL DIRECTORY NUMBER (LDN) calls to a preselected station outside the system when the system is in Night mode. Operating Procedure To answer LDN NIGHT CONNECTION calls (DID, TIE): An incoming LDN call in Night mode is automatically routed to a preselected LDN NIGHT CONNECTION station outside the system.
  • Page 336: Meet-me Paging

    Meet-Me Paging Meet-Me Paging General Description This feature allows a station user dial access to paging equipment, and connects both parties automatically, after the called party has answered the page. Operating Procedure To page: Calling station dials the Paging access code; receives continuous Ringback Tone for 1 second. Calling station pages the desired party.
  • Page 337 Meet-Me Paging Interactions (cont’d) MEET-ME PAGING is limited to stations and Attendant Consoles. CO trunks, TIE LINE ACCESS [T-3], or REMOTE ACCESS TO PBX SYSTEM [R-2] calls must have the Attendant Console or station user perform the paging operation. The Attendant Console cannot dial the MEET-ME PAGING answer codes BUSY VERIFICATION [B-3] and EXECUTIVE OVERRIDE [E-1]: These features will be denied for a connection that includes the Paging route.
  • Page 338: Miscellaneous Trunk Access

    Miscellaneous Trunk Access Miscellaneous Trunk Access General Description This feature provides access to all types of external and customer provided equipment/facilities, such as FX [F-2], WATS [W-1], CCSA [C-14], TIE LINE [T-3], and Exchange Network, along with DICTATION [D- 3], PAGING [P-1], and CODE CALLING [C-21]. Operating Procedure MISCELLANEOUS TRUNK ACCESS is accomplished via System Data programming at the MAINTENANCE ADMINISTRATION TERMINAL (MAT) [M-18].
  • Page 339: Miscellaneous Trunk Restriction

    Miscellaneous Trunk Restriction Miscellaneous Trunk Restriction General Description This feature provides for certain stations and certain dial-repeating TIE trunks to be denied access to particular trunk groups such as FX [F-2], WATS [W-1], CCSA [C-14], TIE LINE [T-3], Exchange Network, DICTATION [D-3] or PAGING [P-1].
  • Page 340 Miscellaneous Trunk Restriction Interactions If other services are being used (such as SMDR, toll restriction, and/or LCR (S)), refer to those feature descriptions, as other commands may be required that are not listed below. NEAX2400 ICS Business Features and Specifications Page 310 NDA-24143, Issue 4...
  • Page 341: Multiple Console Operation

    Multiple Console Operation Multiple Console Operation General Description This feature allows one or more ATTENDANT CONSOLEs [A-3] to operate within the same system. Operating Procedure No manual operation is required. Service Conditions The maximum number of consoles per PIM is 4. The maximum number of consoles allowable per system is as follows: IMG (ICS) IMGx...
  • Page 342 Multiple Console Operation Interactions See ATTENDANT CONSOLE [A-3] for information regarding a single Attendant Console and system features provided to the Attendant Consoles. The Attendant Console must first be provided. For each tenant, only one type of Attendant Console system can be assigned, either normal or Master Attendant Console system.
  • Page 343: Music On Hold

    Music On Hold Music On Hold General Description This feature allows a party to hear music while in the CALL HOLD [C-6], CALL TRANSFER [C-10, 11], or ATTENDANT CAMP-ON WITH TONE INDICATION [A-1] conditions. Operating Procedure No manual operation is required for this software controlled feature. Service Conditions The system is capable of supplying two switch-selectable music channels.
  • Page 344: Meet-me Paging - Attendant

    M-11 Meet-Me Paging - Attendant M-11 Meet-Me Paging - Attendant General Description This feature allows an Attendant to hold an incoming call, page the called party, and connect the two after the called party has answered the page. Operating Procedure PROCEDURE 1: To page: Place the incoming call on hold by pressing the “HOLD”...
  • Page 345 Meet-Me Paging - Attendant M-11 Service Conditions (cont’d) The type of Paging service provided on a system basis is programmed via the MAINTENANCE ADMINISTRATION TERMINAL (MAT) [M-18] into the System database. A Page waiting to be answered is automatically cancelled after a predetermined programmed duration.
  • Page 346 M-11 Meet-Me Paging - Attendant Interactions MEET-ME PAGING and PAGING ACCESS [P-1] can be provided simultaneously in the same system. In ARTD, CDN 6:TCL must be assigned as data “8” for MEET-ME PAGE, while PAGING ACCESS routes may be assigned as data “11”, General Page, or as data “1”, DDD. Separate access codes for each feature is required.
  • Page 347: Maintenance Printout

    Maintenance Printout M-15 M-15 Maintenance Printout General Description The NEAX2400 ICS can provide a hard copy of maintenance and system management data via the MAINTENANCE ADMINISTRATION TERMINAL (MAT) [M-18] printer. Operating Procedure Refer to NEAX2400 ICS Command Manual. Service Conditions The following hard copy reports can be obtained: History printout for command execution: When the command is executed, the following information will be printed...
  • Page 348: Maintenance Administration Terminal (mat)

    M-18 Maintenance Administration Terminal (MAT) M-18 Maintenance Administration Terminal (MAT) General Description This feature provides a man-machine interface, using a personal computer, to accomplish such items as “on-line” system programming of station and trunk data, traffic information, fault condition analysis, and testing of operating programs.
  • Page 349 Maintenance Administration Terminal (MAT) M-18 Service Conditions (cont’d) 11. Terminal Attribute Assignment through the MAT and the terminal can be done simultaneously. The latest entered attributes are registered in the terminal’s memory. term 12. The One-Touch Speed Call Memory Data of the D can be backed up, displayed and listed up by using commands BOSD, DOSD and LOSD.
  • Page 350 M-18 Maintenance Administration Terminal (MAT) Interactions (cont’d) Deletion of a password must begin with ASYD, System Data 1, Index 116, and then the APSW command. NEAX2400 ICS Business Features and Specifications Page 320 NDA-24143, Issue 4...
  • Page 351: Message Reminder

    Message Reminder M-19 M-19 Message Reminder General Description term This feature allows a single-line telephone to leave a MESSAGE REMINDER at the called D set. Operating Procedure To send a message from a single-line telephone: term Dial the desired internal D station;...
  • Page 352 M-19 Message Reminder Service Conditions (cont’d) A second message sent by the same telephone set is not restricted and is registered as a second unique message. The same applies to the third and fourth messages. Messages are set to the call forwarded station when the called station sets CALL FORWARDING - ALL CALLS [C-5] or CALL FORWARDING - BUSY/DON'T ANSWER [C-2, 3].
  • Page 353: M-19d

    term Message Reminder - D M-19D term M-19D Message Reminder - D General Description term term This feature allows a D to leave a MESSAGE REMINDER at another D Operating Procedure term To send a message from a D term Dial the desired D station, receive Ringback Tone or Busy Tone.
  • Page 354 term M-19D Message Reminder - D Service Conditions term This feature is only available between two D sets, both of which have the “MSG” key. If a term message is directed to a D that does not have the MESSAGE REMINDER feature, the calling station's LCD displays: MSG RST (Time Display)
  • Page 355 term Message Reminder - D M-19D Interactions If CALL WAITING-ORIGINATING [C-31] automatic operation is in service, it will supersede MESSAGE term term REMINDER-D . If a third station calls and receives busy tone, MESSAGE REMINDER-D can be set. NEAX2400 ICS Business Features and Specifications Page 325 NDA-24143, Issue 4...
  • Page 356: Multiple Line Operation - D

    term M-20D Multiple Line Operation - D term M-20D Multiple Line Operation - D General Description term This feature allows for the appearance of multiple lines on the programmable line/feature keys of the D set. Operating Procedure No manual operation is required. Service Conditions term Three kinds of lines can appear on D...
  • Page 357: Message Waiting Lamp Setting - Attendant

    Message Waiting Lamp Setting - Attendant M-23 M-23 Message Waiting Lamp Setting - Attendant General Description This feature permits an ATTENDANT CONSOLE [A-3] to set or cancel a Message Waiting indication on a station provided with this feature. Operating Procedure To set a Message Waiting indication: Press an idle loop key.
  • Page 358 An external power source is required to light a lamp for a single-line telephone. The D uses an 80 VDC power source. NEC stocks Lorain Model HSA3H, stock number 241440. Only the Attendant can set and extinguish the Message Waiting Lamp.
  • Page 359: Multiple Call Forwarding - Busy Line

    Multiple Call Forwarding - Busy Line M-24 M-24 Multiple Call Forwarding - Busy Line General Description This feature permits a call to a busy station to be forwarded, a maximum of five times, to preprogrammed idle stations. CF-B, 1st time Busy Call Existing CALL FORWARDING - BUSY LINE [C-2] service...
  • Page 360 M-24 Multiple Call Forwarding - Busy Line Operating Procedure (cont’d) Dial the originating station number. Dial the desired target station number; receive Service Set Tone. To cancel CALL FORWARDING - BUSY LINE [C-2] from the ATTENDANT CONSOLE [A-3]: Press an idle loop key. Dial the CALL FORWARDING - BUSY LINE [C-2] cancel code;...
  • Page 361 Multiple Call Forwarding - Busy Line M-24 Service Conditions (cont’d) e.) If a forwarding destination is the originally called station, and if the originally called station forwarded the call with CALL FORWARDING - BUSY LINE, the ultimate destination is the originally called station. CF-B CF-A Busy...
  • Page 362 M-24 Multiple Call Forwarding - Busy Line Service Conditions (cont’d) b.) The Attendant Console key that lights when a call is forwarded to the console depends on the forwarding status of the originally called station. The following table shows the key that will light (if the forwarding status of the originally called station is CALL FORWARDING - BUSY [C-2], and the call is from a station, then the “BSY”...
  • Page 363 Multiple Call Forwarding - Busy Line M-24 Service Conditions (cont’d) b.) If a call is forwarded several times by CALL FORWARDING - BUSY LINE [C-2] to stations that are members of hunting groups, a hunting check is performed on the busy line closest to the called station or on the busy line closest to the ultimate destination.
  • Page 364 M-24 Multiple Call Forwarding - Busy Line Interactions (cont’d) If an Attendant attempts BUSY VERIFICATION [B-3] to Station A, which has CALL FORWARDING-BUSY LINE [C-2] set to Station B and Station B is busy, BUSY VERIFICATION [B-3] proceeds against Station B. If Station A has set CALL FORWARDING-BUSY LINE [C-2] to the Attendant Console, BUSY VERIFICATION [B-3] is allowed at Station A, if Station A is busy.
  • Page 365: Multiple Call Forwarding - Don't Answer

    Multiple Call Forwarding - Don’t Answer M-25 M-25 Multiple Call Forwarding - Don’t Answer General Description This feature permits a call to an unanswered station to be forwarded, multiple times, to preprogrammed idle stations that do not have Call Forwarding set. Operating Procedure To set CALL FORWARDING - DON'T ANSWER [C-3] from an individual station: Lift the handset;...
  • Page 366 M-25 Multiple Call Forwarding - Don’t Answer Service Conditions (cont’d) c.) If a station has CALL FORWARDING - BUSY LINE [C-2] or CALL FORWARDING - ALL CALLS [C-5] to the originating station set, the call will not be forwarded to the originating station.
  • Page 367 Multiple Call Forwarding - Don’t Answer M-25 Service Conditions (cont’d) b.) The Attendant Console key that lights when a call is forwarded to the console depends on the forwarding status of the originally called station (except in case c). The following table shows the key that will light (e.g., if the forwarding status of the originally called station is CALL FORWARDING - BUSY LINE [C-2], and the call is from a station, then the “BUSY”...
  • Page 368 M-25 Multiple Call Forwarding - Don’t Answer Interactions (cont’d) Any UCD station is allowed to activate CALL FORWARDING-DON’T ANSWER [C-3]. When this station sets CALL FORWARDING-DON’T ANSWER [C-3], calls directed to this station through UCD hunting or directly-dialed will ring and then follow the destination of the CALL FORWARDING-DON’T ANSWER [C-3].
  • Page 369: Message Center Interface

    Message Center Interface M-26 M-26 Message Center Interface General Description This feature provides an interface to an external CPU for Message Center information when a specific UCD [U-1] group or ATTENDANT CONSOLE [A-3] is called. This interface allows external control of Call Indicator Lamp (Note) indications on equipped NEAX2400 ICS stations.
  • Page 370 M-26 Message Center Interface Operating Procedure (cont’d) The external CPU, upon receiving retrieved message information, will transmit a data record requesting the NEAX2400 ICS to extinguish the Call Indicator Lamp of the corresponding station. Service Conditions The call type is sent to the external CPU via the MCI interface, this call record will pertain to the following services: ATTENDANT CAMP-ON [A-1]...
  • Page 371 Message Center Interface M-26 Service Conditions (cont’d) If the Host/CPU malfunctions and stops collecting call records, the NEAX2400 ICS can store up to 15 call records. If the maximum of 15 call records is stored and a 16th is generated, the system will write over the oldest stored record, thus giving the stack the most recently generated call records.
  • Page 372: Message Waiting Lamp Setting - Station

    M-30 Message Waiting Lamp Setting - Station M-30 Message Waiting Lamp Setting - Station General Description This feature allows a station to set/cancel a Message Waiting indication or lamp. Any single line telephone term or D can set/cancel Message Waiting indication to any single line telephone equipped with a 90v neon term lamp, or a D term...
  • Page 373 Message Waiting Lamp Setting - Station M-30 Operating Procedure (cont’d) Procedure 2 To cancel a Message Waiting Indication from a single line telephone: Lift the handset; receive Dial Tone. Dial the Message Waiting Cancel access code (up to 3 digits); receive Special Dial Tone. Dial the desired station number;...
  • Page 374 For MESSAGE WAITING LAMP SETTING-STATION, the 8DLC/16ELC card is required. term An external power source is required to light a single line telephone lamp. The nondisplay D use an 80 VDC power source. NEC stocks Lorain Model HSA3H. NEAX2400 ICS Business Features and Specifications Page 344...
  • Page 375 Message Waiting Lamp Setting - Station M-30 Interactions (cont’d) The use of the following features has no effect on this feature. MESSAGE WAITING LAMP SETTING-STATION can still be set to a station that has previously activated any of the following features: term •...
  • Page 376: Multiple Call Forwarding - All Calls

    M-44 Multiple Call Forwarding - All Calls M-44 Multiple Call Forwarding - All Calls General Description This feature permits a call to a CALL FORWARDING - ALL CALLS station to be forwarded multiple times to a predesignated idle station. Operating Procedure To set MULTIPLE CALL FORWARDING - ALL CALLS [C-5] from an individual station: Lift the handset;...
  • Page 377 Multiple Call Forwarding - All Calls M-44 Service Conditions (cont’d) c.) If a sequence of CALL FORWARDING - ALL CALLS [C-5] and CALL FORWARDING - BUSY LINE [C-2] forwards the call back to the originating station, the forward is not made and the caller hears a Busy Tone.
  • Page 378 M-44 Multiple Call Forwarding - All Calls Service Conditions (cont’d) Forwarding Status Of Originally Called Station Call Forward - All Call Forward - Don’t Type of call Call Forward - Busy Calls Answer Call from station ATND BUSY NANS Depends on trunk Call from trunk BUSY NANS...
  • Page 379 Multiple Call Forwarding - All Calls M-44 Service Conditions (cont’d) b.) If a call is forwarded by CALL FORWARDING - BUSY LINE [C-2] to stations that are members of hunting groups, a hunting check is performed on the busy line closest to the called station, or on the busy line closest to the final forward destination.
  • Page 380 M-44 Multiple Call Forwarding - All Calls Interactions (cont’d) If an Attendant attempts BUSY VERIFICATION [B-3] to Station A, which has MULTIPLE CALL FORWARDING-ALL CALLS set to Station B, BUSY VERIFICATION proceeds as if the Attendant had attempted to verify Station B. If Station A has set MULTIPLE CALL FORWARDING-ALL CALLS to the Attendant Console [A-3], BUSY VERIFICATION [B-3] is allowed at Station A, if Station A is busy.
  • Page 381: Manual Signaling

    Manual Signaling M-47 M-47 Manual Signaling General Description term This feature permits D station users to send a one-second ring to a predetermined station. The manual intercom SIGNAL key (SIG key) is operational at all times. An Intercom call is not required. If the signalled station is ringing from another call, the manual intercom signal will interrupt that ringing.
  • Page 382: Multi Channel Recording - Dat

    M-48 Multi Channel Recording - DAT M-48 Multi Channel Recording - DAT General Description This feature allows a station user to record a message to plural Digital Announcement Trunks (DATs) in a single operation. The message recorded in a trunk is automatically copied to other trunks one after another.
  • Page 383 Multi Channel Recording - DAT M-48 Operating Procedure (cont’d) term Series E RECORDING START d.) Start your recording when the Service Set Tone is stopped. Recording Time (Note) term Series E Recording Time (Note) e.) Replace the handset to finish recording. RECORDING END In 5 seconds (Time Display)
  • Page 384 M-48 Multi Channel Recording - DAT Operating Procedure (cont’d) Playback by designating RT and TK a.) Lift a handset; receive Dial Tone. b.) Dial the MULTI CHANNEL RECORDING (RPY) access code from the station; receive Special Dial Tone. (Time Display) term Series E REPLAY...
  • Page 385 Multi Channel Recording - DAT M-48 Operating Procedure (cont’d) term Series E REPLAY START In 5 seconds Replay Time e.) Replace the handset to finish playback of the recorded message. (Time Display) term Series E (Time Display) Note: Even though recording of a message has been finished, playback of the trunk cannot be accepted until dubbing of the message to the remaining trunks is complete.
  • Page 386 M-48 Multi Channel Recording - DAT Operating Procedure (cont’d) term Series E Route Hear Service Set Tone when # is pressed. (The Service Set Tone continues for 3 seconds.) RECORDING START term Series E RECORDING START d.) Start your recording when the Service Set Tone is stopped. Recording Time (Note) term Series E...
  • Page 387 Multi Channel Recording - DAT M-48 Operating Procedure (cont’d) term Series E RECORDING END In 5 seconds (Time Display) Note: The recording length is a multiple of 2 (=2n sec). Playback by designating RT a.) Lift a handset; receive Dial Tone. b.) Dial the MULTI CHANNEL RECORDING (RPY) access code from the station;...
  • Page 388 M-48 Multi Channel Recording - DAT Operating Procedure (cont’d) d.) A recorded message of the designated route is automatically played back. RPY START In 5 seconds Replay Time term Series E REPLAY START In 5 seconds Replay Time e.) Replace the handset to finish playback of the recorded message. (Time Display) term Series E...
  • Page 389 Multi Channel Recording - DAT M-48 Operating Procedure (cont’d) term Series E (Time Display) c.) Press * and enter the UCD controlling station number. 25191 UCD controlling station number term Series E 25191 UCD controlling station number d.) Wait until you hear Service Set Tone. The waiting time depends upon Register Inter Digit Timer (normally 6 seconds).
  • Page 390 M-48 Multi Channel Recording - DAT Operating Procedure (cont’d) f.) Replace the handset to finish recording. RECORDING END In 5 seconds (Time Display) term Series E RECORDING END In 5 seconds (Time Display) Note: The recording length is a multiple of 2 (= 2n sec). Playback of a message recorded for a UCD group a.) Lift a handset;...
  • Page 391 Multi Channel Recording - DAT M-48 Operating Procedure (cont’d) term Series E REPLAY 25191 UCD controlling station number d.) A recorded message of the designated UCD group is automatically played back. RPY START In 5 seconds Replay Time term Series E REPLAY START In 5 seconds Replay Time...
  • Page 392 M-48 Multi Channel Recording - DAT Operating Procedure (cont’d) Recording of a message for ACD a.) Lift a handset; receive Dial Tone. b.) Dial the MULTI CHANNEL RECORDING (RECORDING) access code from the station; receive Special Dial Tone. (Time Display) term Series E (Time Display)
  • Page 393 Multi Channel Recording - DAT M-48 Operating Procedure (cont’d) term Series E Recording Time (Note) e.) Replace the handset to finish recording. RECORDING END In 5 seconds (Time Display) term Series E RECORDING END In 5 seconds (Time Display) Note: The recording length is a multiple of 2 (=2n sec).
  • Page 394 M-48 Multi Channel Recording - DAT Operating Procedure (cont’d) c.) Press # and enter the Message Number that has been assigned in the AADT command. Message Number term Series E REPLAY Message Number d.) A recorded message of the designated Message Number for ACD is automatically played back.
  • Page 395 Multi Channel Recording - DAT M-48 Service Conditions Any entry of RT, TK, UCD Controlling Station, and Message Number that has not been assigned results in Reorder Tone (ROT) connection. The values that each parameter can take fall into the ranges: 001 - 999 000 - 255 Message Number: 01 - 58...
  • Page 396 M-48 Multi Channel Recording - DAT Service Conditions (cont’d) 10. Refer to the following table to obtain the approximate necessary time for dubbing. Number of Trunk Dubbing Time 6 sec 16 sec 1134 18 x 1 30 sec 2016 32 x 1 46 sec 3024 48 x 1...
  • Page 397: Mf Signaling - Did

    MF Signaling - DID M-84 M-84 MF Signaling - DID General Description In the Associated Channel Interoffice Signaling system, this feature allows use of selective codes of Multifrequency (MF) signals. MF - (ANSI) codes: A total of 15 codes are available by combining two out of six frequencies. CCITT/ Code BELL...
  • Page 398 M-84 MF Signaling - DID Service Conditions (cont’d) Connection patterns to which MF signaling system can be applied are as follows: a.) Individual call origination by station b.) Attendant-to-Attendant connection c.) Individual call origination by Attendant d.) Call origination by Attendant via station/trunk e.) MF line connection from CONSULTATION HOLD [C-17] f.) Call transfer to MF line via Call Forwarding.
  • Page 399: M-85d Message Waiting Indication - D Term

    term Message Waiting Indication - D M-85D term M-85D Message Waiting Indication - D General Description This feature allows Message Waiting (MW) information to be displayed on the lower line (16 digits) of the LCD. term Note: The D (multifunction terminal) must be equipped with a 2 or 3 line LCD display. Operating Procedure No manual operation is required.
  • Page 400: Mf Ani To Smdr

    M-101 MF ANI to SMDR M-101 MF ANI to SMDR (Series 6100 software feature) General Description This feature allows an office receiving ANI information by means of MF signal to output the information to the expanded SMDR area. Operating Procedure No manual operation is required.
  • Page 401: Night Connection - Fixed

    Night Connection - Fixed Night Connection - Fixed General Description This feature routes calls normally directed to the ATTENDANT CONSOLE [A-3] to a preselected common station within the system when the Night mode has been entered. Operating Procedure To answer NIGHT CONNECTION calls: The incoming calls to the ATTENDANT CONSOLE [A-3] in the night mode are automatically transferred to a preselected NIGHT CONNECTION - FIXED station.
  • Page 402 Night Connection - Fixed Interactions (cont’d) When the NIGHT CONNECTION - FLEXIBLE [N-2] feature is provided, assignments can be made by the ATTENDANT CONSOLE [A-3] or NIGHT CONNECTION - FIXED station by use of the CALL FORWARDING - ALL CALLS [C-5] feature. CALL FORWARDING - BUSY LINE/DON'T ANSWER [C-2, 3]: A Night station user can activate the CALL FORWARDING - BUSY LINE/DON'T ANSWER [C-2, 3] feature if available to the user.
  • Page 403: Night Connection - Flexible

    Night Connection - Flexible Night Connection - Flexible General Description This feature provides arrangements to route calls, usually directed to the ATTENDANT CONSOLE [A-3], instead to a preselected station on a flexibly assignable basis within the system, when the night mode has been entered.
  • Page 404: Non-delay Operation

    Non-delay Operation Non-delay Operation General Description This feature allows the ATTENDANT CONSOLE [A-3] to place any calling party on hold, dialing the call, and connecting the calling and called parties. Operating Procedure To operate: The Attendant answers an operator call by pressing the “ANSWER” or “ATND” key. Press the “START”...
  • Page 405: N-7d Non-exclusive Hold - D Term

    term Non-exclusive Hold - D N-7D term N-7D Non-exclusive Hold - D General Description term term This feature allows a D user to place a call on Hold, from which it can be retrieved by any D station that displays the held line. Operating Procedure To operate: While a call is in progress, press the “HLD”...
  • Page 406 term N-7D Non-exclusive Hold - D Service Conditions (cont’d) c.) when a station has a path to a station that has a trunk held by MUSIC ON HOLD [M-7] term for CONSULTATION HOLD - ALL CALLS [C-17] D [C-17D]: Station Station - Trunk d.) when a station has a path to a station that has a station held by MUSIC ON HOLD [M-7] for CONSULTATION HOLD - ALL CALLS [C-17] or CONSULTATION HOLD - ALL...
  • Page 407: N-8d Non-square Line Assignment - D Term

    term Non-square Line Assignment - D N-8D term N-8D Non-square Line Assignment - D General Description term This service feature allows the line function buttons on the D set to be freely assigned as line keys or as service feature keys. These assignments are done on a per-station basis. Operating Procedure Key designations are assigned via the Maintenance Administration Terminal (MAT) [M-18].
  • Page 408: Night Connection Outside - System

    N-17 Night Connection Outside - System N-17 Night Connection Outside - System General Description This is a night transfer service on a system basis, enabling a ring-down or LDN call to be transferred to a preselected station outside the NEAX2400 ICS when night mode has been set. Operating Procedure The Attendant sets night mode.
  • Page 409: Name Display - System

    Name Display - System N-28 N-28 Name Display - System General Description term This feature allows a D with LCD display to indicate the user information corresponding to the calling station number while engaged in STATION-TO-STATION CALLING [S-11]. Operating Procedure Examples of LCD display are shown below.
  • Page 410 N-28 Name Display - System Operating Procedure (cont’d) User information of calling station LCD display of the called MARY HARRIS station (Time Display) term Series E MARY HARRIS (Time Display) Note: The user information on the LCD flashes until the call is answered. When a station call has been transferred to another station by CALL FORWARDING - ALL CALLS [C-5]/ BUSY LINE [C-2]/DON'T ANSWER [C-3]: Type of service...
  • Page 411 Name Display - System N-28 Operating Procedure (cont’d) term Series E Type of service Transferring station number Calling station number FORWARD XXXX ZZZZ MARY HARRIS Type of service 8-digit display Transferring station number LCD display of the calling User info. of destination station station XXXX TOM J.
  • Page 412 N-28 Name Display - System Operating Procedure (cont’d) When both the calling/called station are released from a station-to-station call, the LCD of the calling/called station displays: (Time Display) term Series E (Time Display) Service Conditions term This service is available when either of the calling/called station is a D , with an LCD display.
  • Page 413: On-line Maintenance

    On-line Maintenance On-line Maintenance General Description This service feature permits maintenance routines to be performed on the NEAX2400 ICS without affecting normal system operation. Operating Procedure Refer to the NEAX2400 ICS Command Manual. Service Conditions The following maintenance functions may be performed while the system is ON-LINE: a.) Generic Program and Operating Memory testing.
  • Page 414: Outgoing Trunk Queuing

    Outgoing Trunk Queuing Outgoing Trunk Queuing General Description This feature allows a station user to dial a specified access code and enter a first-in, first-out queue, when encountering a trunk busy signal. As soon as an OUTGOING TRUNK becomes available, stations in the queue will be called back on a first-come, first-served basis.
  • Page 415 Outgoing Trunk Queuing Service Conditions (cont’d) 13. If a station user goes on-hook within 6-8 seconds after encountering all trunks busy, OUTGOING TRUNK QUEUING can be set automatically to the station. 14. The station is set for OGQ for a maximum of 30 seconds to one hour, maximum. This time is adjustable through the System Data base.
  • Page 416 term O-2D Outgoing Trunk Queuing - D term O-2D Outgoing Trunk Queuing - D General Description term This service allows a D station user, upon encountering a trunk busy signal, to enter a first-in, first-out queue. Operating Procedure Without LEAST COST ROUTING - 3/6-DIGIT [L-5]: Dial the trunk access code;...
  • Page 417 term Outgoing Trunk Queuing - D O-2D Operating Procedure (cont’d) Replace the handset. When the trunk becomes idle, the station will be rung. Once connected to the trunk, the system automatically redials the number. Service Conditions When an OUTGOING TRUNK becomes available, the user's station will ring for 30 seconds. If the user does not answer within that time, the station will be automatically dropped from queue.
  • Page 418: Off-hook Alarm

    Off-Hook Alarm Off-Hook Alarm General Description This feature allows a station user to call the Attendant or a predetermined station by simply staying OFF- term HOOK. The calling number is automatically displayed at the ATTENDANT CONSOLE [A-3] or a D series with a display.
  • Page 419 Off-Hook Alarm Interactions A total of seven OFF-HOOK ALARM Groups per tenant may be assigned to the system, if the termination point is a station. Any station not assigned in ASGD will go to reorder tone after the Register Prepause timer (ASYD, System Data 1, Index 128) expires. If the termination point is the Attendant Console, all stations in the tenant will terminate to the Attendant Console.
  • Page 420: Off-hook Queueing

    Off-Hook Queueing Off-Hook Queueing General Description This service allows a station user, upon encountering a trunk-busy condition, to remain off-hook and automatically enter a first-in, first-out queue. As soon as an outgoing trunk becomes available, the switch connects the next call to this trunk. Operating Procedure To operate: Lift the handset;...
  • Page 421 Off-Hook Queueing Interactions (cont’d) Do not disable constant Service Set Tone by changing System Data 1, Index 42, Bit 7 to data “1”. This changes constant Service Set Tone to Burst Special Dial Tone, and Special Dial Tone to Burst Special Dial Tone, followed by constant Dial Tone. This will also disable TANDEM OFF- HOOK QUEUING.
  • Page 422: Overflow - Ucd

    O-13 Overflow - UCD O-13 Overflow - UCD General Description When a call has terminated to UCD [U-1] Group A, and the incoming call has encountered all stations busy in Group A, the call is transferred to UCD [U-1] Group B, if Group B is registered as the OVERFLOW-UCD destination.
  • Page 423 Overflow - UCD O-13 Service Conditions (cont’d) An OVERFLOW group cannot be registered into a queue. A SIM (ICS), IMGx, IMGxh, IMGdxh, MMG (ICS), or UMG (ICS) or UMGx system can be provided with five OVERFLOW groups within the NEAX2400 ICS. Interactions ALL UNIFORM CALL DISTRIBUTION [U-1] interactions apply to the UCD overflow group.
  • Page 424: Outgoing Trunk Queuing - Attendant

    O-16 Outgoing Trunk Queuing - Attendant O-16 Outgoing Trunk Queuing - Attendant General Description This feature allows an ATTENDANT CONSOLE [A-3], upon encountering a trunk busy condition, to remain Off-Hook and automatically enter a first-in, first-out queue. As soon as an outgoing trunk becomes available, the switch connects the next call to that trunk.
  • Page 425: Outgoing Trunk Busy Announcements

    Outgoing Trunk Busy Announcements O-21 O-21 Outgoing Trunk Busy Announcements General Description This feature permits a station-originated call, upon encountering a trunk busy signal, to be automatically routed to a recorded announcement informing the caller that all outgoing trunks are busy. Operating Procedure No manual operation is required after this feature has been programmed in System Data.
  • Page 426 term O-37D Off-Hook Line Number Display-D term O-37D Off-Hook Line Number Display-D (Series 6200 software feature) General Description term term This feature permits the D LCD to display the calling station number/trunk number when the D user originates a call by pressing a line key or using TRUNK LINE APPEARANCE [T-23] service. Operating Procedure When a call is originated by pressing the line key.
  • Page 427 term Off-Hook Line Number Display-D O-37D Operating Procedure (cont’d) term Series E (Time Display) Selected line number is cleared and dialed number is displayed. When a call is originated by using TRUNK LINE APPEARANCE service; the LCD displays: • In the on-hook status (Time Display) term Series E...
  • Page 428 term O-37D Off-Hook Line Number Display-D Operating Procedure (cont’d) term Series E (Time Display) Selected trunk number is cleared and dialed number is displayed. Service Conditions This service is provided when off-hook. In the preselect status, this is not provided. This service is not provided when a call is originated by using HOT LINE [H-1] service.
  • Page 429 term Off-Hook Line Number Display-D O-37D Service Conditions (cont’d) 25640 (Time Display) term Series E 25640 (Time Display) NEAX2400 ICS Business Features and Specifications Page 399 NDA-24143, Issue 4...
  • Page 430: Paging Access

    Paging Access Paging Access General Description This feature provides both ATTENDANT CONSOLE [A-3] and station users dial access to PAGING equipment. Operating Procedure To operate: Go off-hook; receive Dial Tone. Dial the Paging access code; receive Ringback Tone for several seconds. Connection to Paging equipment is established.
  • Page 431 Paging Access Interactions (cont’d) term 10. “BSY” is displayed on the 16-button D LCD display when the Paging trunk is busy. Reorder Tone is returned. 11. If PRIORITY PAGING [P-30] is used with PAGING ACCESS [P-1]; ARTD, CDN 6:TCL must be assigned as data “8”, Page with Ringback Tone.
  • Page 432: Passing Dial Tone

    Passing Dial Tone Passing Dial Tone General Description This feature allows the Attendant to PASS DIAL TONE to a restricted station user, enabling that user to place a call that would normally be restricted. Operating Procedure To operate: Restricted station user dials Attendant. Attendant presses “ANSWER”...
  • Page 433 Passing Dial Tone Interactions Any station that is restricted from a route may receive access to that route by the Attendant Console. A station that is toll restricted will NOT be able to place calls to destinations normally restricted by having the Attendant Console pass Dial Tone. The same ATDP tables will apply to that station.
  • Page 434: Power Failure Transfer

    Power Failure Transfer Power Failure Transfer General Description This feature provides for certain specified trunks to be automatically connected to designated stations in the event of a loss of AC power. It is normally used when the system is not equipped with reserve power. Operating Procedure Operation is automatic if there is loss of input power to the system.
  • Page 435: Pushbutton Calling

    Pushbutton Calling Pushbutton Calling General Description term This feature permits station users to originate calls using pushbutton telephones and also allows D stations the ability to control external devices requiring DTMF signals to initiate or perform functions (e.g., Code-A-Phone, Conference Unit, etc.). Operating Procedure The station users press push-buttons corresponding to the desired numbers.
  • Page 436: Pushbutton Calling - Attendant Only

    Pushbutton Calling - Attendant Only Pushbutton Calling - Attendant Only General Description This feature permits an Attendant to place all calls over DTMF signaling lines from a pushbutton keypad on the ATTENDANT CONSOLE [A-3]. Operating Procedure Attendant presses the pushbutton keypad to dial. Service Conditions This feature requires that all Central Office trunks and TIE Trunk terminals accept pushbutton signaling (DTMF).
  • Page 437: Pushbutton To Rotary Conversion

    Pushbutton to Rotary Conversion Pushbutton to Rotary Conversion General Description This feature allows DTMF telephones to be used when DTMF signaling is not provided or are not available from the Central Office and/or TIE Line. Operating Procedure Station users dial the desired telephone numbers. Service Conditions PUSHBUTTON TO ROTARY CONVERSION is software controlled on a per-trunk route basis.
  • Page 438: Peg Count

    Peg Count Peg Count General Description This service feature permits traffic studies and traffic analysis information to be accessed from the MAINTENANCE ADMINISTRATION TERMINAL (MAT) [M-18] and printed out. Operating Procedure Refer to the NEAX2400 ICS Command Manual. Service Conditions All information required for this feature is registered at the MAT.
  • Page 439 Peg Count Service Conditions (cont’d) Traffic measurement duration time is designated for more than one hour. If the traffic measurement duration time is not designated, the measurement is performed indefinitely until a stop command is entered on the MAT [M-18]. IMGxh, IMGdxh, MMG (ICS), Peg Counts IMG (ICS), IMGx...
  • Page 440: Priority Call

    Priority Call Priority Call General Description This feature allows the ATTENDANT CONSOLE [A-3] to answer various types of calls in the order of their priority. A special type of call can be handled prior to a regular call, at the Attendant's discretion. Operating Procedure To operate: Lift the handset and receive Dial Tone.
  • Page 441 Priority Call Interactions (cont’d) term A Warning Tone is not provided at the called D while a Priority Call is in progress. If the destination of a Priority Call is the Attendant Console, the Priority Call does not transfer to the ATTENDANT NIGHT TRANSFER [A-19] station when the system goes into Night mode.
  • Page 442: Paging Transfer

    P-10 Paging Transfer P-10 Paging Transfer General Description This feature will allow a station user to transfer a paged call to a party that has been placed on hold. Operating Procedure While a station user is engaged in a call: Switchhook flash;...
  • Page 443 Paging Transfer P-10 Interactions (cont’d) PAGING TRANSFER OPERATION: Station A is connected to Party B. Station A momentarily term presses the switchhook or presses XFR key (if D phone) and then dials the PAGING TRANSFER (MEET-ME PAGE) route access code. When connected to the page, Station A requests Station C to dial the MEET-ME PAGE answer code.
  • Page 444: Periodic Time Indication Tone

    P-11 Periodic Time Indication Tone P-11 Periodic Time Indication Tone General Description This feature provides a tone every 180 seconds, if required, to the station user who has made an outgoing call. Operating Procedure No manual operation is required. Service Conditions This feature is programmed on a per-trunk route basis using the MAINTENANCE ADMINISTRATION TERMINAL (MAT) [M-18].
  • Page 445: Prime Line Pickup - D

    term Prime Line Pickup - D P-13D term P-13D Prime Line Pickup - D General Description term This feature allows a D station user to originate or answer a call from the line designated as the Primary Line by going off-hook. It is unnecessary to press the associated line key. Operating Procedure Lift the handset or press the “SPKR”...
  • Page 446: Privacy - D Term

    term P-14D Privacy - D term P-14D Privacy - D General Description term This feature allows a D to establish privacy so that no station can interrupt a call via EXECUTIVE RIGHT-OF- WAY [E-1]. Operating Procedure To operate: Go off-hook; receive Dial Tone. Press the DO NOT DISTURB (DND) key. The associated LED will flash.
  • Page 447 term Privacy - D P-14D Service Conditions (cont’d) term PRIVACY - D denies the following features: ATTENDANT CAMP-ON WITH TONE INDICATION [A-1] ATTENDANT OVERRIDE [A-7] term BOSS-SECRETARY OVERRIDE - D [B-5D] BUSY VERIFICATION [B-3] CALL WAITING - ORIGINATING [C-31] CALL WAITING - TERMINATING [C-12] EXECUTIVE RIGHT-OF-WAY [E-1, E-1D]...
  • Page 448 term P-15D Privacy On All Lines - D term P-15D Privacy On All Lines - D General Description term This feature restricts D users from pressing a busy line button and entering a conversation, which can occur with 1A2 key telephones without exclusion circuits. Operating Procedure No manual operation is required.
  • Page 449: Term

    Privacy Release P-18 P-18 Privacy Release General Description This feature allows multiple stations (maximum of 6) accommodated in the same multi-line group to term term override a D already engaged in communication. Also, by key operation of the D already engaged in communication (maximum of 8-party communication), overriding from other stations in the same multi- line group can be restricted.
  • Page 450 P-18 Privacy Release Operating Procedure (cont’d) term Series E CONF (Time Display) The line appearance will flash, indicating I-USE [I-8]. term To establish a four-party call when the PRIVACY key is pressed by a D engaged in THREE-WAY CALLING [T-2]: While engaged in THREE-WAY CALLING [T-2] with Station B and a station/trunk, Station C presses PRIVACY key.
  • Page 451 Privacy Release P-18 Operating Procedure (cont’d) Station A receives Ringback Tone, and the LCD displays: CNF WAIT (Time Display) term Series E CONF WAIT (Time Display) A 4-party call is established. The line appearance will flash, indicating I-USE [I-8], and the LED term of PRIVACY key will be turned off.
  • Page 452 P-18 Privacy Release Service Conditions (cont’d) PRIVACY RELEASE is available anytime by pressing PRIVACY key or re-pressing P-RLS key. Also, PRIVACY will be released automatically when the station that has set PRIVACY is released from the call. term PRIVACY RELEASE can be established even if the D has activated the DO NOT DISTURB [D-21D] or DATA PRIVACY ON DEMAND [D-17] feature.
  • Page 453 Privacy Release P-18 Service Conditions (cont’d) 13. The overriding party’s LCD display after pressing the line appearance of a busy station is shown in the following table: Overriding party’s line status Overriding party’s PRIVACY RELEASE terminal status PRIVACY RELEASE not available available Conference trunk not engaged in two-...
  • Page 454 P-18 Privacy Release Service Conditions (cont’d) 16. The following features are restricted to all stations in a multiple-party call: ATTENDANT CAMP-ON WITH TONE INDICATION [A-1] ATTENDANT OVERRIDE [A-7] term BOSS-SECRETARY OVERRIDE-D [B-5D] CALL WAITING-ORIGINATING [C-31] CALL WAITING-TERMINATING [C-12] EXECUTIVE RIGHT-OF-WAY [E-1] term MESSAGE REMINDER-D...
  • Page 455: Priority Paging

    Priority Paging P-30 P-30 Priority Paging General Description This feature allows a station or an ATTENDANT CONSOLE [A-3] to make a PRIORITY PAGING [P-30] access when a paging call cannot normally be originated because another paging call is in progress or is waiting for an answer.
  • Page 456 P-30 Priority Paging Service Conditions (cont’d) 12. Forced release of a Paging Trunk is processed so that the station connected with that specific Paging Trunk is regarded as having released. Therefore, after the forced release of the paging trunk, the state of the station is as follows: a.) if there is a call on hold: Dial Tone Connection b.) if there is no call on hold: Recall (Calling Only) (Answering - Non-Delay)
  • Page 457: Pad Lock

    Pad Lock P-57 P-57 Pad Lock (Series 6200 software feature) General Description This feature temporarily restricts telephones from making unauthorized calls by dialing special access code when station users are away from their seats. Operating Procedure To set PAD LOCK from the station: Lift the handset and receive dial tone.
  • Page 458: Personal Ringer

    P-59 Personal Ringer P-59 Personal Ringer (Series 6200 software feature) General Description term This feature provides distinctive ringing pattern for station/tie line incoming calls to My Line of the D When this feature is effective, the following ringer patterns are used. Station/Tie Line incoming call to My Line: Ringer Pattern 5 •...
  • Page 459: Remote Access To System

    Remote Access to System Remote Access to System General Description This feature allows a user outside the NEAX2400 ICS to access the system via an exchange network connection without Attendant or station assistance. The outside user may originate calls over any or all of the PBX facilities, such as, WATS, FX, TIE Line, or CCSA.
  • Page 460 Remote Access to System Service Conditions (cont’d) When a call terminates to the called station, the following services are available. CALL FORWARDING - ALL CALLS [C-5] CALL FORWARDING - BUSY LINE [C-2] [U-1] Call Waiting (Series 6100 software enhancement) In case of tandem connection, the originating trunk is released automatically when the called trunk does not answer for a period of time preassigned by system data, and the user receives Reorder Tone.
  • Page 461: Reserve Power

    Power is automatically supplied to the NEAX2400 ICS in the event of a commercial power failure. Service Conditions Batteries should be installed separate from the NEAX2400 ICS system. Batteries and chargers are not NEC supplied. No interruption of NEAX2400 ICS operation will occur during switch-over from commercial to battery power.
  • Page 462: Restriction From Outgoing Calls

    Restriction from Outgoing Calls Restriction from Outgoing Calls General Description This feature automatically denies preselected station lines within the NEAX2400 ICS system the ability to place outgoing calls and/or certain miscellaneous trunk calls without Attendant assistance. Operating Procedure Operation is fully automatic that the restricted stations will receive Reorder Tone upon attempting to place a restricted call.
  • Page 463 Restriction from Outgoing Calls Interactions Transferring restrictions may not be desired for a restricted station. CALL TRANSFER-ALL CALLS [C-11]: Station A is allowed access to outgoing on Route 1. Station B is restricted access for outgoing on Route 1 via RRIs 2 & 3. The unrestricted Station A makes an outgoing call on route 1 and cannot use the CALL TRANSFER-ALL CALLS feature to connect Station B to Route 1.
  • Page 464: Rotary Dial Calling

    Rotary Dial Calling Rotary Dial Calling General Description This feature permits station users to originate calls over rotary or push-button lines using Rotary Dial telephones. Operating Procedure Users dial rotary telephones in the normal fashion. Service Conditions Rotary Dial telephones installed should be Industry Standard 10pps instruments. Push-button instruments may be used in conjunction with ROTARY DIAL CALLING.
  • Page 465: Route Advance

    Route Advance Route Advance General Description This feature automatically routes outgoing calls over alternate facilities when the first-choice trunk group is busy. User selects the first-choice route by dialing the corresponding access code, and the equipment then advances through alternate trunk groups only if the first choice is busy. Operating Procedure No manual operation is required.
  • Page 466 Route Advance Interactions (cont’d) TOLL RESTRICTION - 3/6 DIGIT [T-6] may be used in conjunction with ROUTE ADVANCE. Only routes of the same type may be used in ROUTE ADVANCE. Two differently labeled C.O. trunks, such as, DDD and WATS may be in the same group. There is no digit translation available for this feature.
  • Page 467: Remote Maintenance

    Remote Maintenance Remote Maintenance General Description This feature allows the office data changes or reassignments to be performed without a site visit by a service personnel, and can be used to detect fault tendencies before they become service effecting. One REMOTE MAINTENANCE center can service an unlimited amount of systems, thus reducing the amount of personnel needed to maintain each site.
  • Page 468 Remote Maintenance Interactions APSW must be assigned before allowing the password function in the ASYD command. If password is allowed in ASYD before APSW is assigned, Error Message 0550 “Password not yet assigned”, will be displayed. NEAX2400 ICS Business Features and Specifications Page 438 NDA-24143, Issue 4...
  • Page 469: Radio Paging

    Radio Paging R-16 R-16 Radio Paging General Description This feature allows station users dialing access to customer-owned RADIO PAGING equipment and to selectively tone or voice/tone alert individuals carrying pocket RADIO PAGING receivers. The paged party may be connected to the paging party by merely going to the nearest telephone station and dialing a unique answer-back code.
  • Page 470 R-16 Radio Paging Service Conditions (cont’d) A station that has the CALL HOLD [C-6] feature activated cannot use RADIO PAGING. The maximum number of RADIO PAGING answer zones is six. The maximum number of routes that can be assigned RADIO PAGING is six. If the paging station user has failed to hang up within a predetermined, programmable time interval (after activation), the paging connection is forcibly released.
  • Page 471: Route Restriction - Announcement

    Route Restriction - Announcement R-27 R-27 Route Restriction - Announcement General Description This feature permits a station-originated call, dialed to a restricted outgoing number, to be automatically routed to a recorded announcement informing the caller that the dialed number is restricted. (TOLL RESTRICTION [T-7]) Operating Procedure No manual operation is required after this feature has been programmed in System Data.
  • Page 472: Rs-464a Pad

    R-37 RS-464A PAD R-37 RS-464A PAD General Description This service is for changing the current PAD control system for the lines and external trunks to a PAD control system which conforms to the RS-464A specification. The following table outlines the comparison between the current PAD control and the RS-464A PAD control.
  • Page 473 RS-464A PAD R-37 General Description (cont’d) PAD PATTERN 2 PAD PATTERN 2 PAD PATTERN 2 24 DTR with SFI 50 = 0 24 DTR with SFI 50 = 1 24DTR with APAD Setting ARTD Transmit Receive ARTD Transmit Receive APAD Transmit Receive PAD 2...
  • Page 474 R-37 RS-464A PAD General Description (cont’d) In 4 Wire E+M Mode, the 8TLTR can set PAD values using switch settings and ARTD and APAD values. In the following table, P0 and P1 are assigned by setting ARTD to a value of 0, CDN 30:PAD and setting values by using Switch 1 (P0) and Switch 2 (P1).
  • Page 475 RS-464A PAD R-37 Service Conditions (cont’d) An Attendant Console is regarded as an ONS. The Attendant Console will follow the PAD values assigned in ARTD. If PAD data is assigned by APAD command, this data overrides other PAD data assigned by ARTD, except when switch settings on the 24DTR are set to ARTD fixed.
  • Page 476: Ringer Mute

    R-49 Ringer Mute R-49 Ringer Mute (Series 6200 software feature) General Description term term This feature allows the D user to stop ringing by pressing the feature key on the D Operating Procedure To set this service: Press the Ringer Mute key. term The key lamp is lit and “RING OFF”...
  • Page 477: Single-digit Station Calling

    Single-Digit Station Calling Single-Digit Station Calling General Description This feature allows the assignment of single digits for station numbers. Operating Procedure To operate: Lift the handset; receive dial tone. Dial the Single-digit (preprogrammed) station number. The desired service station will be rung. Service Conditions The single-digit number must be different from the first digit of: a.) Trunk Access Codes...
  • Page 478: Special Dial Tone

    Special Dial Tone Special Dial Tone General Description This feature provides a distinctive Dial Tone to a station user after the switchhook has been pressed, enabling the user to activate a specific service feature. Operating Procedure To operate: While connected with the first party, station user presses the switchhook; receives SPECIAL DIAL TONE.
  • Page 479: Speed Calling - System

    Speed Calling - System Speed Calling - System General Description This feature allows a station user or ATTENDANT CONSOLE [A-3] to call certain frequently dialed numbers using fewer digits (abbreviated call codes) than would normally be required. Operating Procedure To operate: Lift handset;...
  • Page 480 Speed Calling - System Interactions (cont’d) See also SPEED CALLING OVERRIDE-SYSTEM [S-61]. NEAX2400 ICS Business Features and Specifications Page 450 NDA-24143, Issue 4...
  • Page 481: S-3d Speed Calling - System - D Term

    term Speed Calling - System - D S-3D term S-3D Speed Calling - System - D General Description term This feature allows a D station user to call certain frequently dialed numbers using fewer digits (abbreviated call codes) than would normally be required. Operating Procedure term Originating a call from a D...
  • Page 482 term S-3D Speed Calling - System - D Service Conditions (cont’d) Each abbreviated call code can store a maximum of 24 digits, including access codes and pauses. The standard number of speed calling numbers stored in the system SIM (ICS), IMGx, IMGxh, IMGdxh, MMG/UMG (ICS) and UMGx is 1000.
  • Page 483: Splitting

    Splitting Splitting General Description This feature allows the ATTENDANT CONSOLE [A-3] to confer privately with one party on an Attendant- handled connection without the other party overhearing. Operating Procedure To speak with the called party only: Dial the desired station number. Station class/number is displayed.
  • Page 484: S-4d Splitting - D Term

    term S-4D Splitting - D term S-4D Splitting - D General Description term This feature allows a D user to alternately converse between two separate parties while one party is connected and one party remains on hold. The station user uses the XFR button to alternate conversations between the two parties.
  • Page 485: Station-controlled Conference

    Station-Controlled Conference Station-Controlled Conference General Description This feature allows any NEAX2400 ICS station to establish a conference. The conference may be any combination of stations and/or trunks (inside and outside parties). Operating Procedure Procedure 1 (MEET-ME CONFERENCE): Station user wishing to establish the conference (conference leader) calls each party desired and advises them of the conference.
  • Page 486: Station Hunting - Circular

    Station Hunting - Circular Station Hunting - Circular General Description This feature permits a call to be processed automatically through a hunt group of busy extensions, in a programmed order. Operating Procedure No manual operation is required. Service Conditions When all stations within a Circular Hunt Group are busy, the calling party will receive a Busy Tone.
  • Page 487 Station Hunting - Circular Service Conditions (cont’d) e.) Terminated by DIT [D-7], f.) Terminated by HOT LINE [H-1], g.) Terminated by OFF-HOOK ALARM [O-6], h.) Terminated by PRIORITY CALL [P-9]. Interactions Secretaries are not counted as one of the 20 allowed stations per group. The stations in the hunt group must first be programmed in the ASDT command.
  • Page 488 Station Hunting - Circular Interactions (cont’d) STATION C STATION A, CALL FORWARD- B/DA TO STATION B, IS BUSY OR IDLE STATION A CALL TO STATION A, RINGS STATION B STATION B BUSY STATION SECRETARY IDLE STATION RINGING STATION STATION MESSAGE DETAIL RECORDING [S-10]: The number recorded is the station number where the call actually terminates.
  • Page 489: Station Hunting - Secretarial

    Station Hunting - Secretarial Station Hunting - Secretarial General Description This feature allows calls to a Hunt group to forward to a secretarial station when all the stations in the group are busy. Operating Procedure No manual operation is required. Service Conditions When all stations within a Hunt group are busy, the incoming call is routed to the station programmed as the Secretarial Station.
  • Page 490: Station Hunting - Terminal

    Station Hunting - Terminal Station Hunting - Terminal General Description This feature allows calls placed to a main (Pilot) station, to search a preprogrammed group of stations until an available (non-busy) station can be found. Operating Procedure No manual operation is required. Service Conditions If all lines in a Hunt group are busy, the caller will receive a Busy Tone.
  • Page 491 Station Hunting - Terminal Interactions (cont’d) The stations in the Station Hunting group must first be programmed with the ASDT command. If the Phantom Number is assigned in the APHN command, then both the Phantom and Pilot numbers will start the hunt. CALL FORWARDING-ALL CALLS [C-5]: If Station A, assigned to a Hunt group and not the Pilot station, activates CALL FORWARDING-ALL CALLS to Station B: a.) A direct call to Station A is forwarded to Station B.
  • Page 492 Station Hunting - Terminal Interactions (cont’d) e.) If the Pilot sets CALL FORWARDING-BUSY LINE [C-2] to Station B: During a Call Forward-Override call from Station B to the Pilot, if the Pilot station is idle, the Pilot will ring. If the Pilot station is busy, the call will hunt. CALL TO STATION A STATION B WILL FORWARD TO...
  • Page 493 Station Hunting - Terminal Interactions (cont’d) The Phantom station (as assigned in APHN) is associated with the lead station programmed in the STATION HUNTING-TERMINAL group. The lead station in ASHP is the physical station; the physical station begins the hunt. The actual person may be reached directly by calling the Phantom number.
  • Page 494: Station Message Detail Recording (smdr)

    S-10 Station Message Detail Recording (SMDR) S-10 Station Message Detail Recording (SMDR) General Description This feature provides a “call record” for all outgoing station to trunk calls and incoming trunk to station calls. When the system is equipped with this feature, an RS232C output port is provided, permitting direct interface with a customer-owned computer system.
  • Page 495 Station Message Detail Recording (SMDR) S-10 Service Conditions (cont’d) 11. FORCED ACCOUNT CODE [F-7] can be recorded on SMDR, for INWATS and CO incoming calls, when used in conjunction with the REMOTE ACCESS TO SYSTEM [R-2] service feature. 12. FORCED ACCOUNT CODE [F-7] cannot be registered on SMDR if the incoming REMOTE ACCESS TO SYSTEM [R-2] calls are terminated to stations via night service or DID [D-8].
  • Page 496 S-10 Station Message Detail Recording (SMDR) Service Conditions (cont’d) 31. Additional hardware is required. To SMDR Port RS-232C SMDR Terminal Interactions If LCR (S) is provided, the LCR (S) access code is listed in ARNP. If an outgoing route is not used in LCR (S), then list the OGCA access code in ARNP.
  • Page 497 Station Message Detail Recording (SMDR) S-10 Interactions (cont’d) NIGHT CONNECTION-FIXED/FLEXIBLE [N-1, 2]: Calls terminated to these stations are recorded on SMDR. OUTGOING TRUNK QUEUING [O-2]: SMDR records the outgoing call when the system recalls the user and the digits are sent, not when the trunk is queued. 10.
  • Page 498: Station-to-station Calling

    S-11 Station-to-Station Calling S-11 Station-to-Station Calling General Description This feature permits any station user to directly dial another station within the NEAX2400 ICS system without operator assistance. Operating Procedure To operate: Lift the handset; receive Dial Tone. Dial the desired station number. Service Conditions If the called station is off-hook, the originating station receives a Busy Tone.
  • Page 499: S-12 Station-to-station Calling - Operator Assistance

    Station-to-Station Calling - Operator Assistance S-12 S-12 Station-to-Station Calling - Operator Assistance General Description This feature allows a station user to call another station within the system, with the assistance of the ATTENDANT CONSOLE [A-3] operator. Operating Procedure To operate: Lift the handset;...
  • Page 500: Step Call

    S-13 Step Call S-13 Step Call General Description This feature allows the Attendant or station user, upon calling a busy station, to call an idle station by dialing an additional digit. This feature will operate only if the number of the idle station is identical to that of the busy station in all respects, except the last digit.
  • Page 501: Serial Call

    Serial Call S-15 S-15 Serial Call General Description This feature allows the Attendant to arrange for a recall from a station before releasing a Central Office call to that station. When the station disconnects from the call, the Central Office party automatically rings back to the Attendant.
  • Page 502 S-15 Serial Call Service Conditions (cont’d) 16. SC termination is indicated to the Attendant by means of the HLD or SC/RC lamp and buzzer indication. RBT is sent to the external calling party up to the time the Attendant answers the indicated serial call.
  • Page 503: Single-digit Feature Code

    Single-Digit Feature Code S-19 S-19 Single-Digit Feature Code General Description This feature allows the NEAX2400 ICS to be programmed so that those features used most frequently may be accessed by dialing a single digit. Operating Procedure To access a desired feature, refer to the “Operating Procedure” section of that particular “Feature Description”.
  • Page 504: Speed Calling - Station

    S-21 Speed Calling - Station S-21 Speed Calling - Station General Description This feature allows a station user to dial certain frequently-called exchange network numbers using fewer digits (abbreviated call codes) than normally required. Using this feature, a station user can establish his own abbreviated codes.
  • Page 505 Speed Calling - Station S-21 Service Conditions (cont’d) TOLL DENIAL/TOLL DIVERSION [T-6] and TOLL RESTRICTION-3/6-DIGIT [T-7] may or may not be applied to SPEED CALLING, as desired. LEAST-COST ROUTING-3/6-DIGIT [L-5] may be provided via SPEED CALLING-STATION access. Each user of an individual station equipped with this feature can program a personal speed calling numbers, via the single-line telephone.
  • Page 506: Speed Calling - Group

    S-23 Speed Calling - Group S-23 Speed Calling - Group General Description This feature allows a station user to share a set of common Speed Calling numbers with other station users in the group. Operating Procedure To record: Lift handset or press “SPKR” key; receive Dial Tone. Dial the SPEED CALLING access code (one or two digits);...
  • Page 507 Speed Calling - Group S-23 Service Conditions (cont’d) Slave stations and their associated Master station must belong to the same Module Group. A slave can only be assigned to one Master group. TOLL DENIAL/TOLL DIVERSION [T-6] and TOLL RESTRICTION-3/6-DIGIT [T-7] may or may not be applied to Speed Calling, as desired.
  • Page 508: S-24d Save And Repeat - D Term

    term S-24D Save And Repeat - D term S-24D Save And Repeat - D General Description term This feature allows for a D set to save a specific dialed number and then redial that number later. Operating Procedure Go off-hook, seize any idle line, and dial a number. When the number has been dialed, press the SAVE AND REPEAT (S&R) feature key.
  • Page 509: S-25d

    term Service Display - D S-25D term S-25D Service Display - D General Description This feature generates LCD displays corresponding to the various features as they are initiated. Operating Procedure Each display is automatically generated when a feature is initiated. Service Conditions Each display is controlled by System Data and is produced accordingly.
  • Page 510: Term

    term S-26D Speed Calling - One Touch - D term S-26D Speed Calling - One Touch - D General Description term This feature allows 24-button D users to dial telephone numbers by pressing a single key. Up to 12/ term 24 numbers may be programmed by the D station users.
  • Page 511 term Speed Calling - One Touch - D S-26D Service Conditions (cont’d) 11. FLASH ENTRY and VOICE CALL features may be combined on a SPEED CALLING-ONE TOUCH key to activate an automatic voice-announce transfer. To program, press the SPEED CALLING-ONE TOUCH key, press the RCL key, dial the number, press the XFR key, then press the SPEED CALLING-ONE TOUCH key.
  • Page 512: Service Feature Peg Count

    S-27 Service Feature Peg Count S-27 Service Feature Peg Count General Description This feature provides a statistical usage report on various features, generated at the MAINTENANCE ADMINISTRATION TERMINAL (MAT) [M-18]. This report will provide the Communications Manager with detailed users’ habits and planning data for the communications system. Operating Procedure Refer to NEAX2400 ICS Command Manual.
  • Page 513 Service Feature Peg Count S-27 Service Conditions (cont’d) 16. SPEED CALLING ACCESS-STATION [S-21] count: Number of times a variable abbreviated number is dialed by the stations for which the feature is allowed. 17. SPEED CALLING ACCESS-GROUP [S-23] count: Number of times a variable abbreviated number is registered by stations for which the feature is allowed.
  • Page 514: Software Line Appearance

    S-33 Software Line Appearance S-33 Software Line Appearance General Description term This feature permits ports that do not physically exist to be used as sub-lines on D stations. Ports term normally reserved on a D for data stations only, can be assigned as a SOFTWARE LINE APPEARANCE.
  • Page 515 Software Line Appearance S-33 Service Conditions (cont’d) term 11. If the DO NOT DISTURB - D [D-11D] key is activated by the SOFTWARE LINE term APPEARANCE, ringing will not be sent to the port of the MY-Line of the D NEAX2400 ICS Business Features and Specifications Page 485 NDA-24143, Issue 4...
  • Page 516: Speed Calling Override - System

    S-61 Speed Calling Override - System S-61 Speed Calling Override - System General Description This feature allows numbers programmed for SPEED CALLING to be available to stations on a system- wide basis, determined by Service Feature Class (SFC). For example, SPEED CALLING-SYSTEM [S-3] numbers, available to stations that are not restricted, can be made available to stations that are restricted.
  • Page 517 Speed Calling Override - System S-61 Interactions (cont’d) TOLL DIVERSION/TOLL DENIAL [T-6] and TOLL RESTRICTION 3/6 DIGIT [T-7] will not interact with this feature if a station is allowed access to an ADC via Service Feature Class. AUTHORIZATION CODES [A-20] are never required to complete a call. NEAX2400 ICS Business Features and Specifications Page 487 NDA-24143, Issue 4...
  • Page 518: Station 5db Pad

    S-62 Station 5db PAD S-62 Station 5db PAD General Description This feature allows a single-line station user to be affected by the 5db loss through the system on station- to-station calls. Operating Procedure No manual operation is required for this software control feature. Service Conditions STATION 5db PAD [S-62] is inserted only for intra-office, two-way, station-to-station connections.
  • Page 519: Serial Call - Loop Release

    Serial Call - Loop Release S-64 S-64 Serial Call - Loop Release General Description This feature allows an ATTENDANT CONSOLE [A-3] loop key to become available after setting SC. Operating Procedure To operate: The Attendant answers an incoming Central Office call. The Attendant extends the call to the desired station, and the desired station answers.
  • Page 520: Split Call Forwarding

    S-99 Split Call Forwarding S-99 Split Call Forwarding General Description This feature allows a station to set two different target stations for CALL FORWARDING-ALL CALLS (FWD)/BUSY LINE (FWD-BY)/DON’T ANSWER (FWD-DA), depending on whether the incoming call is from an internal station or an outside party (C.O. TIE, DID, etc.). Operating Procedure To operate: Station A sets or is set for CALL FORWARDING-ALL CALLS/BUSY LINE/DON’T ANSWER.
  • Page 521 Split Call Forwarding S-99 Operating Procedure (cont’d) term To set SPLIT CALL FORWARDING using D feature key: term To set Call Forwarding from an individual station (D Setting Call Forwarding for an incoming call from a station: a.) Confirm that the PAGE* (One-touch changeover) lamp is on; if the lamp is off, turn the lamp on by pressing the PAGE key.
  • Page 522 S-99 Split Call Forwarding Operating Procedure (cont’d) term *PAGE feature key is a paging button for SPEED DIALING - One-Touch - D [S-26D], (FKY = 55). To set Call Forwarding for an incoming call from an outside party: a.) Confirm that the PAGE (One-Touch Changeover) lamp is off; if the lamp is on, turn the lamp off by pressing the PAGE key.
  • Page 523 Split Call Forwarding S-99 Operating Procedure (cont’d) a.) Confirm that the PAGE (One-Touch Changeover) lamp is on; if the lamp is off, turn the lamp on by pressing the PAGE key. b.) Lift the handset or press the spkr key; receive Service Set Tone. c.) Press the FWD, FWD-BY, or FWD-DA key;...
  • Page 524 S-99 Split Call Forwarding Operating Procedure (cont’d) term When the destination is a station, the D displays: XXXXX (Time Display) term Series E FORWARD XXXXX (Time Display) term When the destination is an ATTENDANT CONSOLE, the D displays: FWD SET (Time Display) term Series E...
  • Page 525 Split Call Forwarding S-99 Operating Procedure (cont’d) term When the destination is a station, the D displays: (Time Display) term Series E FORWARD XXXXX (Time Display) term When the destination is an ATTENDANT CONSOLE, the D displays: FWD SET OPR (Time Display) term Series E...
  • Page 526 S-99 Split Call Forwarding Operating Procedure (cont’d) a.) Press an idle loop key and dial the FWD, FWD-BY, or FWD-DA access code for an incoming call from an outside party; receive Special Dial Tone. b.) Dial the Tenant Number (2 digits) of the originating station and the originating station number;...
  • Page 527 Split Call Forwarding S-99 Service Conditions (cont’d) 11. If SPLIT CALL FORWARDING is set on a station in the hunting group (STATION HUNTING - CIRCULAR [C-7], - TERMINAL [S-9], that station is skipped in hunting. However, if the station has set SPLIT CALL FORWARDING for station-to-station calls only, the station is hunted for incoming calls from outside.
  • Page 528: Slumber Time - Do Not Disturb

    S-106 Slumber Time - Do Not Disturb S-106 Slumber Time - Do Not Disturb General Description This service allows a slumber time for up to four times per day on a Station group basis. During the slumber time, all stations in the group concerned are placed into “Do Not Disturb” mode, and incoming calls (Station/DID/DIT) will be routed to the Attendant or an announcement machine.
  • Page 529 Slumber Time - Do Not Disturb S-106 Service Conditions (cont’d) 16. Any of the following services take precedence over the Slumber Time service: CALL FORWARDING-ALL CALLS [C-5] CALL FORWARDING-BUSY LINE [C-2] STATION HUNTING [S-7, 9] UNIFORM CALL DISTRIBUTION [U-1] 17. CALL BACK [C-1] and CALL WAITING-ORIGINATING [C-31] can be set from a Slumber Time station.
  • Page 530: Serial Call - D Term

    term S-127 Serial Call - D term S-127 Serial Call - D (Series 6100 software feature) General Description term This feature allows the D user to set SERIAL CALL to the central office line/tie line call and extend the call to the desired station/trunk. When the communication with the desired party ends, the announcement guiding the caller to dial the next desired party number is sent out.
  • Page 531 term Serial Call - D S-127 Service Conditions (cont’d) If Serial Call is not set to the incoming trunk, the caller is not connected to the announcement when the conversation with the first party ends (after being placed on Consultation Hold), but receives Reorder Tone.
  • Page 532 term S-127 Serial Call - D Service Conditions (cont’d) d.) when the called station is busy (if CALL FORWARDING – BUSY LINE [C-2] is set, the call is forwarded.) e.) when the connection is restricted • when the station number where the connection with the central office line/tie line is restricted is dialed.
  • Page 533: Smdr Output Expansion - Ani/cpn

    SMDR Output Expansion - ANI/CPN S-129 S-129 SMDR Output Expansion - ANI/CPN (Series 6100 software feature) General Description This feature expands SMDR information output, by which calling numbers from Central Office may be output to the expanded area. Operating Procedure No manual operation is required.
  • Page 534 S-129 SMDR Output Expansion - ANI/CPN Service Conditions (cont’d) Regarding the ANI information identifier numbers 2, 3, 4 and 5, the information sent from Central Office are output. Note: The ANI information identifier numbers have the following meanings: 0 = Not output 1 = Display 2 = Not display 3 = Not provide service...
  • Page 535: Tandem Switching Of Tie Trunks - 2/4-wire

    Tandem Switching of TIE Trunks - 2/4-Wire Tandem Switching of TIE Trunks - 2/4-Wire General Description This feature allows trunk-to-trunk connections through the switching system, without the need for any Attendant assistance or control. The major use of this feature is in association with the Dial Tandem TIE Line Network to allow TIE Line connections and incoming TIE Line calls automatic access to, and completion of, local Central Office calls.
  • Page 536 Tandem Switching of TIE Trunks - 2/4-Wire Interactions (cont’d) e.) WATS trunk f.) CCSA trunk STATION MESSAGE DETAIL RECORDING (SMDR) [S-10]: On Tandem Connections, the incoming TIE Trunk group route number and outgoing trunk number are recorded. Two outgoing trunk group restriction tables are provided per system. The Direct Dial Access table is indexed when a distant station user dials the trunk group access code, and the ATTENDANT CONSOLE [A-3] table is indexed on Attendant completed calls.
  • Page 537: Three-way Calling

    Three-Way Calling Three-Way Calling General Description This feature enables any station user to add another party to an existing connection, establishing a three- way conference. term (Series 6100 software enhancement) Even if the additional D station user holds the call, THREE- WAY CALLING may be established.
  • Page 538 Three-Way Calling Interactions A station in an established three-way connection cannot flash the switchhook to activate a feature. The flash disconnects the last party connected. All three-way calls are protected by privacy. No more than three ports can be bridged together at one time, unless PRIVACY RELEASE [P-18] is being used.
  • Page 539 term Three-Way Calling - D T-2D term T-2D Three-Way Calling - D General Description term This feature enables a D station user to establish a three-way conference by connecting an additional party to an already existing conversation. term (Series 6100 software enhancement) Even if the additional D station user holds the call, THREE- WAY CALLING may be established.
  • Page 540: T-2d Three-way Calling - D Term

    term T-2D Three-Way Calling - D Service Conditions (cont’d) The THREE-WAY CALLING feature is not restricted by the line class of service assigned to the user’s line; thus, a fully restricted station can transfer a call to another station or the Attendant. (Series 6100 software enhancement) When the Consultation Hold Enhancement service is used: Service restriction class of stations may be assigned at each station.
  • Page 541: Tie Line Access

    TIE Line Access TIE Line Access General Description This feature allows any station user dial access to a TIE Line. Operating Procedure To operate: Lift the handset; receive dial tone. Dial the TIE LINE ACCESS code; receive Dial Tone from the distant PBX. Dial the desired extension number.
  • Page 542 TIE Line Access Interactions (cont’d) MISCELLANEOUS TRUNK RESTRICTION [M-3]: Restrictions to TIE trunks are determined by the Route Service Class (RSC) assigned to the station. NEAX2400 ICS Business Features and Specifications Page 512 NDA-24143, Issue 4...
  • Page 543: Tie Line Connection With Pad Control

    TIE Line Connection With Pad Control TIE Line Connection With Pad Control General Description This feature provides a switchable transmission pad on TIE trunks that allows tandem connections. Necessary pad control is activated to protect against echo. Operating Procedure No manual operation is required. Service Conditions Pad Control (2dB) will automatically be switched in for the following connections: a.) TIE Line-to-Station...
  • Page 544: Toll Denial/toll Diversion

    Toll Denial/Toll Diversion Toll Denial/Toll Diversion General Description This feature prohibits station users from placing long distance calls over a specific group of trunks. Restricted calls are routed to either an ATTENDANT CONSOLE [A-3] (diversion) or to an intercept tone (denial).
  • Page 545: Toll Restriction - 3/6-digit

    Toll Restriction - 3/6-Digit Toll Restriction - 3/6-Digit General Description This feature allows the PBX to be programmed to restrict outgoing calls according to specific area and/or central office codes. This restriction is controlled on the basis of a three-digit area code or a six-digit combination area and office code numbering plan.
  • Page 546: Trunk Answer From Any Station (tas)

    Trunk Answer from Any Station (TAS) Trunk Answer from Any Station (TAS) General Description This feature allows any station, except one with incoming restrictions, to answer incoming calls when the system is in Night mode. Incoming exchange network calls will activate a common alert (TAS) signal at the customer’s premises.
  • Page 547 Trunk Answer from Any Station (TAS) Interactions (cont’d) NIGHT CONNECTION-FIXED/FLEXIBLE [N-1, 2]: TAS can be used in conjunction with NIGHT CONNECTION-FIXED/FLEXIBLE [N-1, 2]. When the Night Connection station(s) is busy, incoming calls are directed to TAS. CALL TRANSFER-ALL CALLS [C-11]: A station answering a call via the TAS feature will have access to the transfer feature.
  • Page 548: Trunk Group Busy Lamp

    Trunk Group Busy Lamp Trunk Group Busy Lamp General Description This feature provides the ATTENDANT CONSOLE [A-3] with a visual indication when all trunks in a particular trunk group are busy (LDN, WATS, FX, DOD, CCSA, TIE or Special Trunks). Assignment of the TGBLs is made using the MAINTENANCE ADMINISTRATION TERMINAL (MAT) [M-18].
  • Page 549: Trunk-to-trunk Connection

    Trunk-to-Trunk Connection T-10 T-10 Trunk-to-Trunk Connection General Description This feature provides any station user with the ability to conference together either two Central Office calls or a Central Office and TIE Line call. Operating Procedure To operate: Place incoming caller on hold. Receive Special Dial Tone.
  • Page 550: Tenant Service

    T-12 Tenant Service T-12 Tenant Service General Description This feature provides for more than one organization (tenant) to share the same PBX. Through system programming, each organization may be restricted to its own Central Office trunks, ATTENDANT CONSOLEs [A-3], and extension links. In addition, incoming calls are directed to the specific organization (tenant).
  • Page 551 Tenant Service T-12 Interactions (cont’d) CALL FORWARDING [C-2, 3, 5]: When a station call forwards to the Attendant Console, the call will go to the originating station’s Attendant Console, as assigned via the Tenant parameter of the ATRK command. CLASS OF SERVICE-INDIVIDUAL [C-15]: Refer to the programming section. This feature affects the construction of all classes of service.
  • Page 552: Time Display

    T-18 Time Display T-18 Time Display General Description This feature provides a digital time display on the Attendant Console. Operating Procedure The time is displayed continuously in the time display area of the Attendant Console. Service Conditions The time is displayed according to the built-in clock of the Attendant Console. The built-in clock of the Attendant Console is independent of the clock in the PBX.
  • Page 553: T-18d

    term Time Display - D T-18D term T-18D Time Display - D General Description term This feature provides a digital time display on a D ’s (16DC, 24DS) LCD. Operating Procedure No manual operation is required. Service Conditions The time is displayed according to the clock in the PBX and is set via the MAINTENANCE ADMINISTRATION TERMINAL (MAT) [M-18].
  • Page 554: Trunk Line Appearance

    T-23 Trunk Line Appearance T-23 Trunk Line Appearance General Description term This feature allows a D station user to directly access a Central Office trunk or TIE Line without dialing an access code. Incoming calls can also be answered at the TRUNK LINE APPEARANCE [T-23]. Operating Procedure To access an outgoing trunk: Press the TRUNK LINE APPEARANCE line/feature key.
  • Page 555 Trunk Line Appearance T-23 Interactions (cont’d) term The trunk may also be selected via INDIVIDUAL TRUNK ACCESS [I-4]. If accessed, the D set will not have a lit LED for a busy condition, as would occur when a trunk is seized in a 1A2 key system.
  • Page 556: Trunk-to-trunk Third-party Cancellation

    T-28 Trunk-to-Trunk Third-Party Cancellation T-28 Trunk-to-Trunk Third-Party Cancellation General Description This feature allows a station to cancel an active trunk-to-trunk connection (during a three-way-connection) and return to the original call. Operating Procedure If a station is presently engaged in a call with another station or with a trunk party: Switchhook flash;...
  • Page 557: Timed Reminder

    Timed Reminder T-62 T-62 Timed Reminder (Series 6100 software feature) General Description This feature allows a station user to set a Timed Reminder call from the station. The system calls up the station at the designated time. When the station answers the call, the station user hears a message or Music-On-Hold.
  • Page 558 T-62 Timed Reminder Service Conditions (cont’d) When CALL FORWARDING – BUSY LINE is set to the station setting wake-up, the destination is recalled (except when the destination is not the station line, the station setting wake-up is recalled). When the destination is busy, no retry is performed. When the announcement trunk is blocked, the user receives music.
  • Page 559: Uniform Call Distribution (ucd)

    Uniform Call Distribution (UCD) Uniform Call Distribution (UCD) General Description This feature distributes incoming calls to a UCD group of up to 20 stations. Calls are distributed to idle stations in a circular pattern, in the order in which they arrive. Operating Procedure (Series 6200 software enhancement) To transfer a call to a busy UCD group: All the stations in a UCD group are busy.
  • Page 560 Uniform Call Distribution (UCD) Service Conditions (cont’d) 11. Each UCD group has a controlling station. Only the controlling station or the Attendant can activate or deactivate CALL FORWARDING-ALL CALLS [C-5] when the UCD group number is not a phantom number. 12.
  • Page 561 Uniform Call Distribution (UCD) Service Conditions (cont’d) b.) UCD Group peg count: • Count of incoming calls to each UCD group • Count of answered calls • Count of other calls (abandoned, restricted, blocked) Example: From 07/24 09:00 to 07/24 10:00 UCD Group Incoming Answer...
  • Page 562 Uniform Call Distribution (UCD) Service Conditions (cont’d) 29. (Series 6100 software enhancement) Whether UCD incoming call information is to be sent to a Message Center Interface (MCI) or not can be specified on a UCD group basis using the AUCD command.
  • Page 563 Uniform Call Distribution (UCD) Interactions (cont’d) 15. If the OVERFLOW-UCD [O-13] group is also busy, queuing to the first group takes place. 16. Once BUSY OUT cancel code is activated, any UCD call in queue will automatically be directed to and ring the cancelling UCD station. term 17.
  • Page 564: Universal Sender

    Universal Sender Universal Sender General Description This feature permits dialed numbers to be transmitted via a sender, a device that will automatically add or delete the necessary number of digits or perform any necessary conversions. Operating Procedure No manual operation is required. Service Conditions For incoming connections, digits may be deleted according to the route involved.
  • Page 565: Variable Timing Parameters

    Variable Timing Parameters Variable Timing Parameters General Description The Variable Timing Parameters feature gives the PBX the versatility to change timing parameters, using the MAINTENANCE ADMINISTRATION TERMINAL (MAT) [M-18]. All timing parameters for a specific timing sequence are set initially within the generic program. These timing parameters can be changed to accommodate user requirements.
  • Page 566 Variable Timing Parameters Interactions To calculate VARIABLE TIMING PARAMETERS, multiply the Timer Class (TC) by the Miscellaneous Timer Class (MTC), TC x MTC = VARIABLE TIMING PARAMETER. TC is a set value. MTC is any value from 1-15, assigned in hexadecimal. For the PERIODIC TIME INDICATION TONE Timer, a TC of 3 equaling 2 seconds is not available, but a TC of 4 equaling 30 seconds is available.
  • Page 567 Variable Timing Parameters Interactions (cont’d) TC values for Indexes 142, 143, 144 TC 0 = - 1 = - 2 = - 3 = 2 seconds 4 = 30 seconds 7 = 8 seconds. TC values for Indexes 135 TC 0 = - 1 = 64 msec.
  • Page 568: Voice Call

    Voice Call Voice Call General Description term This feature enables a single line telephone to make a VOICE CALL [V-2] when the called party is a D set. This path exists from the calling party to the called party's built-in speaker. If the called party's MIC is on, the called party can converse hands-free.
  • Page 569: V-2d Voice Call - D Term

    term Voice Call - D V-2D term V-2D Voice Call - D General Description term This feature provides a voice path between two D sets. This path exits from the calling party to the called party’s built-in speaker. If the called party’s MIC key is on, the called party can converse hands-free. Operating Procedure term term...
  • Page 570 term V-2D Voice Call - D Service Conditions (cont’d) When using an access code, Hears Reorder Tone, and LCD displays “VOICE REST” for 5 seconds. After hearing Reorder Tone for 30 seconds or after pressing switchhook, receives Ringback Tone term b.) Called party’s D continues to ring.
  • Page 571: V-3d Volume Control - D Term

    term Volume Control - D V-3D term V-3D Volume Control - D General Description term This feature is used for controlling the volume of a D set’s built-in speaker and receiver. Operating Procedure term Series I and II Sets: term The D set is equipped with a sliding volume control knob located in the front, beneath the dial pad.
  • Page 572: Wats Access

    WATS Access WATS Access General Description This feature permits any station user direct-dial access to outgoing WATS lines. Operating Procedure To operate: Lift the handset; receive Dial Tone. Dial the WATS ACCESS code. Receive second Dial Tone. Dial the desired number. Service Conditions Access to WATS lines may be denied to individual stations via CLASS OF SERVICE-INDIVIDUAL [C-15].

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