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Service Conditions (cont'd)
9.
CALL BACK [C-1]:
a.) A station user cannot activate CALL HOLD when CALL BACK [C-1] has already been
activated.
b.) A station user cannot use the CALL HOLD feature while CALL BACK [C-1] is in effect
toward it.
c.) A station with a call on HOLD cannot activate the CALL BACK [C-1] feature.
10. CALL PICKUP [C-7, 30]: A station user is denied use of the CALL PICKUP [C-7, 30] feature
when holding one call and in a talking state with another call.
11. THREE-WAY CALLING [T-2]: This feature used in conjunction with the CALL HOLD feature,
allows the calling station user to transfer a second call while holding the first call. After
transferring the second call, the calling station user is rung back by the party on hold.
12. EXECUTIVE RIGHT-OF-WAY [E-1]: Executive Override of a station that has a call on HOLD and
is connected to another call is allowed. However, Executive Override of a station on HOLD is
denied (Reorder Tone is heard).
13. CALL FORWARDING [C-2, 3, 5]: This feature interacts with CALL HOLD as follows: CALL
HOLD ringbacks are not forwarded; instead, the calling station is rung back with the held call
after going on-hook.
14. BUSY VERIFICATION [B-2]: Busy Verification of a station on HOLD is denied. Busy Verification
of a station that has a call on HOLD is allowed if the station is in a talking state with another party.
15. OUTGOING TRUNK QUEUING [O-2, 2D]: A station user cannot be placed in a ringback queue
while holding another call in hold.
16. Attendant calls cannot be held.
17. ATTENDANT CAMP-ON [A-1]: Call hold cannot be activated when ATTENDANT CAMP-ON has
already been set.
Interactions
1.
CONSULTATION HOLD [C-17] must be allowed for all features that will operate by using the
hookswitch to make a connection. This includes CALL TRANSFER [C-11], CALL PICKUP [C-7],
THREE-WAY CALLING [T-2], etc.
2.
A station can CALL HOLD only one call at a time.
3.
CALL WAITING [C-12, 31]: When a station has a call on CALL HOLD, CALL WAITING [C-12,
31] features are denied to both the holding and the held station.
4.
CALL BACK [C-1]:
a.) A station user cannot activate CALL HOLD when CALL BACK [C-1] has already been
activated.
b.) A station user cannot use the CALL HOLD feature while CALL BACK [C-1] is in effect
toward it.
c.) A station with a call on HOLD cannot activate the CALL BACK [C-1] feature.
5.
NON-EXCLUSIVE and EXCLUSIVE HOLD [N-7D, E-4D] are not affected by CALLBACK [C-1].
6.
CALL PICKUP [C-7, 30]: A station user is allowed use of the CALL PICKUP [C-7, 30] feature
when holding Station B to pickup Station C
7.
EXECUTIVE RIGHT-OF-WAY [E-1]: Executive Override of a station that has a call on HOLD and
is connected to another call is allowed; however, Executive Override of a station on HOLD is
denied (Reorder Tone is heard).
NEAX2400 ICS Business Features and Specifications
NDA-24143, Issue 4
Call Hold
C-6
Page 113
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