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Service Conditions (cont'd)
3.
When the Attendant is engaged in a three-way call:
a.) If there is no idle loop when the Attendant presses "ANS" key or ICI key, one of the
following occurs:
(1) When both the calling and the called parties are trunk and when the called party has
not answered yet, the call is held on the loop and the Attendant cannot answer the
next incoming call.
(2) When called party has already answered the call, the Attendant can answer the next
incoming call (the previous call is not held on the loop).
b.) ATTENDANT LOOP RELEASE [A-6] is available when the call is placed on hold.
c.) when the number of available Attendants exceeds the number of incoming calls, the
status of attendant console will be one of the following:
(1) The Attendant will be released from the current call and will be connected to the next
incoming call.
(2) The Attendant will be released from the current call and attendant consoles will be
idle.
(3) No change
4.
AUTOMATIC RECALL [A-8] is available for a call held by the Attendant.
NEAX2400 ICS Business Features and Specifications
NDA-24143, Issue 4
Answer Hold - Attendant
A-98
Page 47
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