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C-10
C-10
General Description
This feature permits a station user, while connected to an exchange network call, to signal the Attendant
and have the Attendant transfer the call to another station within the system.
Operating Procedure
Calling the Attendant:
1.
While engaged in a Central Office trunk call, press the switchhook; receive Special Dial Tone.
2.
Dial the operator access code.
a.) ATTENDANT CONSOLE [A-3] RECALL lamp flashes and buzzer sounds.
b.) The station receives Ringback Tone.
Answering by the Attendant:
1.
Refer to NEAX2400 ICS Command Manual.
If the station wishes to return to the Central Office trunk call while the Attendant is being called:
1.
Press the switchhook; the RCL lamp goes out; the buzzer stops.
2.
Ringback Tone ceases; the station returns to Central Office trunk call.
term
Note:
For all D
s, use the XFR key instead of the hookswitch.
Service Conditions
1.
This feature is available for incoming and outgoing Central Office trunk calls and station-to-
station calls.
2.
When the ATTENDANT CONSOLE [A-3] is in the NIGHT CONNECTION [N-1,2] mode, the
transferring station will receive Reorder Tone if ATTENDANT NIGHT TRANSFER [A-19] is not
provided.
3.
The CALL TRANSFER - ATTENDANT feature allows a station user, while participating in a two-
party connection (a two-party connection can be comprised of two stations or a station and a
trunk), to call the Attendant so that the Attendant may transfer the call or provide other assistance
as required.
4.
If all registers are busy and the station user switchhook flashes, the flash is ignored by the
system and the parties remain connected.
Interactions
1.
When the HOT LINE [H-1] set is equipped with a dial, the station user switchhook flashes to get
Special Dial Tone and dials "0". Ringback Tone is provided and the Attendant is notified of the
call.
2.
CALL TRANSFER - ATTENDANT: This feature can be used by a fully restricted station. The
Attendant can transfer a fully restricted station to another station only.
3.
This feature is not operable when NIGHT CONNECTION - FIXED [N-1] or FLEXIBLE [N-2] is
activated. To process a transfer, use CALL TRANSFER - ALL CALLS [C-11] feature. Reorder
Tone is returned when CALL TRANSFER - ATTENDANT is attempted.
4.
If the SPLITTING [S-4] and ATTENDANT LOCKOUT [A-5] features are activated, this feature
can be activated.
Page 124
Call Transfer - Attendant
Call Transfer - Attendant
NEAX2400 ICS Business Features and Specifications
NDA-24143, Issue 4
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