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B-17
General Description
This feature allows a station to transfer a held call (station or trunk) to the Attendant Console and hang
up without having to wait for the Attendant to answer.
Operating Procedure
To operate:
1.
While connected to another party (station or trunk), the station user presses switchhook or "XFR"
key; receives Special Dial Tone.
2.
Station user dials the access code for operator; receives Ringback Tone while the call terminates
to the Attendant at "RCL" key. The transferred party hears MUSIC ON HOLD [M-7].
3.
Station user can either:
a.) Hang up before the Attendant answers, and call will be connected to the Attendant when
the Attendant answers.
Note:
The call will terminate at the Attendant's INCOMING CALL IDENTIFICATION (ICI) key depending on the
call class (LDN, FX, WATS, CCSA, TIE, ATND) of the party being transferred. Peg count will be
incremented by one, according to the call class.) The transferred party hears Ringback Tone.
OR
b.) Wait for the Attendant to answer and then hang up after announcing that a call is being
transferred.
Note:
When this method is used, the call is identified at the Attendant's INCOMING CALL IDENTIFICATION (ICI)
key as "RCL" key. Peg count for "RCL" will be incremented by one.
Service Conditions
1.
Reorder Tone will be sent to the station if an attempt is made to transfer to an Attendant in night
mode.
2.
This feature is not available on a tenant basis.
3.
If the Attendant does not answer the transferred call within the predetermined time set for
Transfer Call Recall, the transferring station will not be recalled.
4.
This feature is allowed only when a station is engaged in a two party connection (station or
trunk).
5.
Reorder Tone will be sent to the transfer originating station if that station is restricted from
accessing the Attendant.
6.
Attendant peg count is incremented by one for the following:
a.) RECALL when the Attendant answers before the transferring station releases.
b.) LDN, FX, WATS, CCSA, TIE, or ATND when the Attendant answers after the
transferring station releases.
7.
The NEAX2400 ICS will not set a priority queue for the call being transferred when the station
originating the transfer hangs up before the Attendant answers.
8.
CALL TRANSFER - ATTENDANT [C-10] is restricted when this feature is activated.
9.
This feature is allowed via System Data and service feature data assignment.
NEAX2400 ICS Business Features and Specifications
NDA-24143, Issue 4
Blind Transfer To Attendant
Blind Transfer To Attendant
B-17
Page 77
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