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C-6
C-6
General Description
This feature permits any station user to hold a call in progress by flashing the hookswitch and dialing a
preprogrammed CALL HOLD code, thus allowing that line to be used for originating another call or
returning to a previously held call.
Operating Procedure
To Hold a call in progress:
1.
Press the switchhook; receive Special Dial Tone.
2.
Dial CALL HOLD code; receive normal Dial Tone.
3.
The call in progress is held; the user may initiate a new call.
To release a new call and return to the held call:
1.
Replace the handset, releasing the new call.
2.
The original call rings back to station.
3.
Lift the handset and continue with the original call.
To Hold a new call and return to original call:
1.
Press the switchhook; receive Special Dial Tone.
a.) Dial the CALL HOLD code; the new call is now held.
a.) The original call is automatically returned.
Note:
By repeating the above procedures, station users can converse alternately with two parties.
Service Conditions
1.
Lines freed through use of this feature may also be used for answering incoming calls via the
CALL PICKUP - GROUP [C-7] or TRUNK ANSWER FROM ANY STATION [T-8] features.
2.
If the controlling station user does not dial any further digits after the CALL HOLD code, removal
of Dial Tone will occur after 12 seconds; Reorder Tone is then applied for 30 seconds followed
by muting of the station set.
3.
Calls will remain on Hold until the controlling station user either replaces the handset, causing
the held call to ring back, or flashes the hookswitch and redials the Hold code to return to the
original call.
4.
Only one call at a time may be held per station line, and the held call cannot be added to another
call as in THREE-WAY CALLING [T-2].
5.
Stations may be assigned this feature via CLASS OF SERVICE - INDIVIDUAL [C-15]
programming in System Data.
6.
There is no limitation to the number of stations that may simultaneously access this feature.
7.
When a station has a Camp-on call, flashing the switchhook and dialing the CALL HOLD feature
code results in the station connecting to the Camped-On party.
8.
CALL WAITING [C-12, 31] cannot be activated if the target station has a call on HOLD.
Page 112
Call Hold
Call Hold
NEAX2400 ICS Business Features and Specifications
NDA-24143, Issue 4
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