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U-1
Service Conditions (cont'd)
11. Each UCD group has a controlling station. Only the controlling station or the Attendant can
activate or deactivate CALL FORWARDING-ALL CALLS [C-5] when the UCD group number is
not a phantom number.
12. If CALL FORWARDING-ALL CALLS [C-5] is set on a controlling station and the destination
station is idle, a call to the UCD group is transferred. If the designated station is busy, the user
will hear Busy Tone.
13. If CALL FORWARDING-ALL CALLS [C-5] is set on a non-controlling station, that station is
skipped in any UCD hunt.
14. The Attendant can use BUSY VERIFICATION [B-3] to check the busy/idle condition of the UCD
stations. If the BYO code or key has been used, the Attendant will receive a Reorder Tone.
15. CALL WAITING-ORIGINATING [C-31] can be activated by an individual UCD station user
towards another station within the system. Also, another station user can activate this feature
towards an individual UCD group station. CALL WAITING-ORIGINATING [C-31] can be
activated toward a UCD group number when all the stations and the queue are busy. Waiting is
set to the controlling station.
16. CALL WAITING-TERMINATING [C-12], when assigned to an individual UCD group station,
allows the calling station user to wait on the called station's line when it is busy. The group station
user can be connected to the waiting call by hanging up. The station rings and the call is
connected when the caller goes off-hook. These calls have priority over UCD calls in the queue.
17. CALL BACK [C-1] can be activated by an individual UCD group station user towards another
station. Also, another station user can activate this feature towards an individual UCD station.
CALL BACK [C-1] can be activated toward a UCD group number when all the stations and UCD
queue are busy. CALL BACK [C-1] is set to the controlling station.
18. A UCD group number can be used as the destination station of DIRECT-IN TERMINATION [D-
7] or of NIGHT CONNECTION-FIXED/FLEXIBLE [N-1/N-2].
19. A UCD group number can be assigned as the destination station of OFF-HOOK ALARM [O-6],
PRIORITY CALL [P-9], ATTENDANT NIGHT TRANSFER [A-19], and LDN NIGHT
CONNECTION [L-28, 29].
20. The Physical Number of the first phone is the controlling station.
21. Three types of traffic measurements can be provided for the UCD feature:
a.) UCD route peg count:
•
Count of incoming calls from each route to each UCD group
•
Count of calls answered by UCD
•
Count of other calls (abandoned, restricted, blocked)
Example:
From 07/24 08:00 to 07/24 09:00
Route
10
Route Total
Page 530
Uniform Call Distribution (UCD)
UCD Group
Incoming
1
2
24
Answer
9
7
15
15
22
2
NEAX2400 ICS Business Features and Specifications
Abandon
2
0
NDA-24143, Issue 4
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