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O-16
O-16
Outgoing Trunk Queuing - Attendant
General Description
This feature allows an ATTENDANT CONSOLE [A-3], upon encountering a trunk busy condition, to
remain Off-Hook and automatically enter a first-in, first-out queue. As soon as an outgoing trunk becomes
available, the switch connects the next call to that trunk.
Operating Procedure
To operate:
1.
Dial the access code and the desired number.
2.
When no trunks are available, the call automatically enters an available queue slot.
3.
The Attendant receives Service Set Tone; remains off-hook and waits.
4.
When a trunk becomes available, the dialed number is automatically sent forward.
Service Conditions
1.
This feature is used with LEAST COST ROUTING - 3/6-DIGIT [L-5].
2.
The maximum number of stations or ATTENDANT CONSOLEs [A-3] that may use OFF-HOOK
QUEUING [O-7] simultaneously is 32 per Module Group (MG).
3.
The queue slots are shared by OFF-HOOK QUEUING [O-7], OUTGOING TRUNK QUEUING
(OGQ) [O-2, 12D, 16] and INTER-OFFICE OFF-HOOK QUEUING [I-11].
4.
If no queue slots are available, the ATTENDANT CONSOLE [A-3] will receive Busy Tone.
5.
CLASS OF SERVICE - INDIVIDUAL [C-15] is applied to each ATTENDANT CONSOLE [A-3].
(RSC 0 and SFC 0 are reserved for ATTENDANT CONSOLE [A-3].)
6.
OFF-HOOK QUEUING is utilized for this service feature.
Page 394
Outgoing Trunk Queuing - Attendant
NEAX2400 ICS Business Features and Specifications
NDA-24143, Issue 4
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