Voice Mail, Centralized - NEC Univerge SV9100 Manual

Issue 2.0

3.29 Voice Mail, Centralized

Voice Mail, Centralised
Networking will support the use of a single voice mail for the entire network. A user may call into the voice
mail from anywhere in the network and perform most functions as if the voice mail were located on their
premises.
With a networked system, when voice mail is busy, there is a slight difference in the telephone's display.
With a single system, the extension calling a busy voice mail will see WAITING VOICE MAIL on their dis-
play. With a networked system, the extension will display CALLING XXX (XXX = extension number).
Operation
Pilot Call
When the extension in System B dials the centralized voice mail access number (Program 45-01-07), then
the voice mail in System A is accessed as the centralized voice mail.
Service Codes
When the voice mail service code (Program 11-12-51, SC *8) is dialed, the system calls either the voice
mail at the same site as the user, or if the centralized voice mail access number is defined in Program 45-
01-07, then the centralized voice mail is called.
One-Digit Service Code
If an extension user hears either a busy signal or a ring back tone when placing an intercom call and dials
the one-digit service code (or SC*8) for voice mail, the call is connected to the voice mail at the same site,
or if the centralized voice mail access number is defined in Program 45-01-07, then the centralized voice
mail is called.
Voice Mail Message Key
If an extension user presses their Voice Mail Message key (Program 15-07 or SC 751: 77), the voice mail
at the same site as the user is called, or if the centralized voice mail access number is defined in Program
45-01-07, then the centralized voice mail is called.
Conversation Recording
If an extension user presses their Conversation Recording key (Program 15-07 or SC 751: 78), the voice
mail at the same site as the user is called, or if the centralized voice mail access number is defined in Pro-
gram 45-01-07, then the centralized voice mail is called and the conversation is recorded to that voice mail.
Automatic Attendant
If an extension user presses their Automatic Attendant Message key (Program 15-07 or SC 751: 79), the
voice mail at the same site as the user is called, or if the centralized voice mail access number is defined in
Program 45-01-07, then the centralized voice mail is called.
Incoming Calls - Normal Trunks
If centralized voice mail is set in Program 22-05:103 as the destination of an incoming call, this call is auto-
matically transferred to the centralized voice mail.
If 102 (in-skin/external voice mail) is selected for the ring group instead of 103, the voice mail within the
extension's own system will be called.
No Answer at Incoming Ring
If centralized voice mail is set in Program 22-08:103 as the destination, normal incoming calls or DIL calls
which receive no answer are transferred to the centralized voice mail
If 102 (in-skin/external voice mail) is selected for the ring group instead of 103, the voice mail within the
extension's own system will be called.
Transferred Destination for Each DDI Translation Table
If centralized voice mail is set in Program 22-11-05: and 22-11-06:103 for the transferred destination for
each DDI translation table, then the call will be transferred to the system which has the centralized voice
mail.
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